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Statistical Report for Polaris

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Polaris Responses by Sector
Polaris	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	90	7.52	4		1		0		38	7.42	23	7.83	5		1		10	7.30
ILSFunctionality	90	7.44	4		1		0		38	7.32	23	7.70	5		1		10	7.60
PrintFunctionality	90	7.94	4		1		0		38	7.76	23	8.17	5		1		10	8.00
ElectronicFunctionality	89	6.25	4		1		0		37	6.14	23	7.04	5		1		10	5.80
SatisfactionCustomerSupport	89	6.99	4		1		0		38	7.05	22	7.00	5		1		10	6.10
CompanyLoyalty	90	7.10	4		1		0		38	6.92	23	7.65	5		1		10	6.00

2024 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	90			1		3	2	9	21	34	20	8	7.52	8
ILS Functionality	90			1	1	3	2	6	28	30	19	8	7.44	8
Print Functionality	90					1	4	4	13	36	32	8	7.94	8
Electronic Functionality	89	1	3	4	3	6	9	11	25	17	10	7	6.25	7
Company Satisfaction	89		1	2	4	2	7	10	17	30	16	8	7.00	8
Support Satisfaction	89	2		3	3	1	9	8	16	25	22	8	6.99	8
Support Improvement	0											0	0.00
Company Loyalty	90	2		2	4	3	7	5	15	27	25	8	7.10	8
Open Source Interest	84	27	9	4	7	4	11	3	7	3	4	0	3.40	2

Category	Total	Yes	percent
Considering new ILS	92	7	7.61%
Considering new Interface	92	6	6.52%
System Installed on time?	92	0	0.00%

Average Collection size:		683823

Type	Count
Public	71
Academic	5
School	1
Consortium	10
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	27
[3] 100,001-250,000	25
[4] 250,001-1,000,000	21
[5] 1,000,001-10,000,000	12
[6] over 10,000,001	0

2023 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	134			2	3	2	3	12	41	48	23	8	7.36	8
ILS Functionality	133				1	1	6	14	42	46	23	8	7.44	8
Print Functionality	133					1	3	6	29	61	33	8	7.84	8
Electronic Functionality	133	3	1	6	5	9	12	31	19	26	21	6	6.32	6
Company Satisfaction	133		1	3	7	3	12	14	41	33	19	7	6.81	7
Support Satisfaction	130		1	4	7	2	13	13	32	31	27	7	6.89	7
Support Improvement	0											0	0.00
Company Loyalty	131	5	1	3	1	1	15	17	19	41	28	8	6.90	8
Open Source Interest	125	36	10	14	10	7	25	4	8	3	4	0	3.21	2

Category	Total	Yes	percent
Considering new ILS	137	5	3.65%
Considering new Interface	137	0	0.00%
System Installed on time?	137	0	0.00%

Average Collection size:		558515

Type	Count
Public	113
Academic	4
School	1
Consortium	14
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	46
[3] 100,001-250,000	28
[4] 250,001-1,000,000	32
[5] 1,000,001-10,000,000	21
[6] over 10,000,001	0

2022 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	163		1	1	4	3	2	14	55	46	37	7	7.40	8
ILS Functionality	162				4	2	4	15	44	55	38	8	7.53	8
Print Functionality	162				1	1	4	10	34	58	54	8	7.87	8
Electronic Functionality	161	3	5	7	12	8	17	24	43	23	19	7	6.04	7
Company Satisfaction	161		1	2	4	5	14	24	38	35	38	7	7.07	7
Support Satisfaction	157	1		3	4	7	14	18	31	44	35	8	7.06	8
Support Improvement	0											0	0.00
Company Loyalty	161	6	2	1	3	5	23	9	32	39	41	9	6.88	7
Open Source Interest	158	51	7	15	12	10	34	11	5	5	7	0	3.15	3

Category	Total	Yes	percent
Considering new ILS	171	8	4.68%
Considering new Interface	171	1	0.58%
System Installed on time?	171	0	0.00%

Average Collection size:		443509

Type	Count
Public	148
Academic	7
School	1
Consortium	9
Special	0

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	65
[3] 100,001-250,000	38
[4] 250,001-1,000,000	35
[5] 1,000,001-10,000,000	17
[6] over 10,000,001	0

2021 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	176			1	3	1	5	16	45	64	41	8	7.57	8
ILS Functionality	176			2	3		2	18	51	60	40	8	7.55	8
Print Functionality	173			2	2	2	3	7	33	67	57	8	7.83	8
Electronic Functionality	171	3	2	8	7	14	16	26	44	28	23	7	6.26	7
Company Satisfaction	174			2	5	5	9	21	49	50	33	8	7.18	7
Support Satisfaction	171			1	4	6	8	23	40	47	42	8	7.31	8
Support Improvement	0											0	0.00
Company Loyalty	175	1		2	6	7	13	15	34	46	51	9	7.26	8
Open Source Interest	153	47	17	14	10	9	23	12	11	2	3	0	3.06	2

Category	Total	Yes	percent
Considering new ILS	184	13	7.07%
Considering new Interface	184	0	0.00%
System Installed on time?	184	0	0.00%

Average Collection size:		594603

Type	Count
Public	144
Academic	8
School	1
Consortium	12
Special	1

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	78
[3] 100,001-250,000	44
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	17
[6] over 10,000,001	2

2020 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	158	1		1	2	2	5	13	41	64	29	8	7.46	8
ILS Functionality	157	1	1	1	1	3	7	16	45	50	32	8	7.34	8
Print Functionality	158	1		1		1	2	10	29	67	47	8	7.84	8
Electronic Functionality	155	5	2	3	3	8	18	40	37	26	13	6	6.21	6
Company Satisfaction	154	1		2	1	1	15	26	35	49	24	8	7.11	7
Support Satisfaction	148	1		2	2	3	15	13	31	40	40	8	7.31	8
Support Improvement	0											0	0.00
Company Loyalty	154	5		2	1	3	12	16	37	42	36	8	7.10	8
Open Source Interest	137	46	17	14	9	5	19	10	8	6	3	0	2.76	2

Category	Total	Yes	percent
Considering new ILS	164	12	7.32%
Considering new Interface	164	0	0.00%
System Installed on time?	164	0	0.00%

Average Collection size:		630672

Type	Count
Public	142
Academic	6
School	1
Consortium	12
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	55
[3] 100,001-250,000	35
[4] 250,001-1,000,000	38
[5] 1,000,001-10,000,000	22
[6] over 10,000,001	2

2019 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	220				5	5	10	25	51	77	47	8	7.41	8
ILS Functionality	219				6	4	7	31	58	70	43	8	7.34	8
Print Functionality	215	1	1	1	1	2	5	17	39	82	66	8	7.74	8
Electronic Functionality	218	6	2	6	15	18	28	22	54	34	33	7	6.19	7
Company Satisfaction	216	2	3	4	5	10	28	23	52	51	38	7	6.75	7
Support Satisfaction	214	1	2	4	10	7	22	28	33	54	53	8	6.94	8
Support Improvement	212	2	1	8	7	19	72	26	18	28	31	5	5.94	5
Company Loyalty	210	7	6	6	5	11	24	23	43	47	38	8	6.45	7
Open Source Interest	208	62	28	24	17	20	30	9	4	4	10	0	2.70	2

Category	Total	Yes	percent
Considering new ILS	227	19	8.37%
Considering new Interface	227	16	7.05%
System Installed on time?	227	203	89.43%

Average Collection size:		491957

Type	Count
Public	198
Academic	9
School	1
Consortium	14
Special	1

Size Category	Count
[1] Under 10,000	21
[2] 10,001-100,000	86
[3] 100,001-250,000	42
[4] 250,001-1,000,000	44
[5] 1,000,001-10,000,000	18
[6] over 10,000,001	1

2018 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	258	1	2	1	4	3	11	20	77	86	53	8	7.39	8
ILS Functionality	256		2	1	4	3	11	22	69	99	45	8	7.40	8
Print Functionality	252	4			1	4	6	12	46	121	58	8	7.67	8
Electronic Functionality	253	8	4	4	6	12	29	45	59	52	34	7	6.43	7
Company Satisfaction	252	5	4	3	13	8	28	35	57	61	38	8	6.59	7
Support Satisfaction	251	1	5	3	7	15	19	28	54	62	57	8	6.94	7
Support Improvement	247	8	3	9	6	26	79	30	27	30	29	5	5.70	5
Company Loyalty	247	10	2	7	9	11	34	19	49	57	49	8	6.52	7
Open Source Interest	248	69	31	36	22	29	32	12	6	4	7	0	2.64	2

Category	Total	Yes	percent
Considering new ILS	270	22	8.15%
Considering new Interface	270	26	9.63%
System Installed on time?	270	248	91.85%

Average Collection size:		427048

Type	Count
Public	243
Academic	9
School	0
Consortium	17
Special	0

Size Category	Count
[1] Under 10,000	20
[2] 10,001-100,000	99
[3] 100,001-250,000	50
[4] 250,001-1,000,000	58
[5] 1,000,001-10,000,000	22
[6] over 10,000,001	0

2017 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	263	1		4	1	7	14	31	73	87	45	8	7.25	8
ILS Functionality	261			2	6	4	9	21	85	93	41	8	7.34	8
Print Functionality	263	1	1	2	2	3	9	14	50	104	77	8	7.71	8
Electronic Functionality	257	4	2	14	6	15	24	43	57	59	33	8	6.44	7
Company Satisfaction	259	3	2	4	5	14	34	32	63	63	39	7	6.71	7
Support Satisfaction	248	2	3	4	8	11	15	30	69	61	45	7	6.90	7
Support Improvement	244	11	2	6	12	24	69	23	35	29	33	5	5.75	5
Company Loyalty	255	9	5	3	7	20	23	29	47	54	58	9	6.60	7
Open Source Interest	256	90	28	38	23	26	22	12	7	4	6	0	2.32	2

Category	Total	Yes	percent
Considering new ILS	267	20	7.49%
Considering new Interface	267	30	11.24%
System Installed on time?	267	247	92.51%

Average Collection size:		418065

Type	Count
Public	228
Academic	11
School	3
Consortium	21
Special	2

Size Category	Count
[1] Under 10,000	11
[2] 10,001-100,000	119
[3] 100,001-250,000	51
[4] 250,001-1,000,000	51
[5] 1,000,001-10,000,000	30
[6] over 10,000,001	0

2016 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	216		1	3	3	2	6	29	60	69	43	8	7.35	8
ILS Functionality	218		2	3	2	4	11	26	61	69	40	8	7.25	8
Print Functionality	213		1		2	2	6	14	50	76	62	8	7.72	8
Electronic Functionality	212	9	1	5	8	13	20	34	59	35	28	7	6.30	7
Company Satisfaction	213	1		8	3	9	22	29	53	51	37	7	6.84	7
Support Satisfaction	212	1	1	3	2	14	18	37	41	47	48	9	6.96	7
Support Improvement	205	7	3	8	7	26	62	17	37	18	20	5	5.56	5
Company Loyalty	213	8	1		5	17	22	22	40	51	47	8	6.75	7
Open Source Interest	215	92	30	28	15	20	15	6	5	2	2	0	1.82	1

Category	Total	Yes	percent
Considering new ILS	219	17	7.76%
Considering new Interface	219	23	10.50%
System Installed on time?	219	205	93.61%

Average Collection size:		453385

Type	Count
Public	180
Academic	17
School	4
Consortium	15
Special	2

Size Category	Count
[1] Under 10,000	9
[2] 10,001-100,000	98
[3] 100,001-250,000	42
[4] 250,001-1,000,000	38
[5] 1,000,001-10,000,000	22
[6] over 10,000,001	0

2015 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	206			3	4	2	9	24	69	61	34	7	7.24	7
ILS Functionality	207	1		2	4	1	13	22	50	82	32	8	7.30	8
Print Functionality	207	3	1	1	3	1	10	8	36	94	50	8	7.57	8
Electronic Functionality	206	3	3	4	15	7	31	35	52	33	23	7	6.23	7
Company Satisfaction	206	1	2	3	7	7	29	34	43	54	26	8	6.67	7
Support Satisfaction	204		2	3	5	13	25	27	30	56	43	8	6.90	7
Support Improvement	195	7	3	11	18	20	58	13	27	18	20	5	5.33	5
Company Loyalty	198	5	3	5	9	12	18	21	33	50	42	8	6.63	7
Open Source Interest	204	82	27	27	16	17	15	9	4	1	6	0	2.04	1

Category	Total	Yes	percent
Considering new ILS	215	17	7.91%
Considering new Interface	215	26	12.09%
System Installed on time?	215	197	91.63%

Average Collection size:		459670

Type	Count
Public	184
Academic	11
School	0
Consortium	18
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	97
[3] 100,001-250,000	46
[4] 250,001-1,000,000	43
[5] 1,000,001-10,000,000	25
[6] over 10,000,001	0

2014 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	169			1	1	1	8	19	43	59	37	8	7.51	8
ILS Functionality	169	1	1	1	1	1	6	20	46	59	33	8	7.40	8
Print Functionality	167	3	1	1		1	5	9	33	64	50	8	7.66	8
Electronic Functionality	164	5		3	7	12	22	34	34	33	14	6	6.20	6
Company Satisfaction	168		1	1	1	6	9	25	46	44	35	7	7.23	7
Support Satisfaction	165		1	4	4	6	2	14	41	49	44	8	7.36	8
Support Improvement	161	4	3	5	7	20	48	16	22	20	16	5	5.64	5
Company Loyalty	167	6		1	2	9	9	20	29	43	48	9	7.11	8
Open Source Interest	161	63	22	16	13	16	14	6	8	2	1	0	2.14	1

Category	Total	Yes	percent
Considering new ILS	170	9	5.29%
Considering new Interface	170	16	9.41%
System Installed on time?	170	164	96.47%

Average Collection size:		570334

Type	Count
Public	143
Academic	10
School	0
Consortium	14
Special	1

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	63
[3] 100,001-250,000	45
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	20
[6] over 10,000,001	1

2013 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	138				1		9	10	34	49	35	8	7.63	8
ILS Functionality	138				3		6	12	36	51	30	8	7.54	8
Print Functionality	136	2			2	2	8	7	19	52	44	8	7.65	8
Electronic Functionality	136	3	3	3	6	8	19	22	22	36	14	8	6.28	7
Company Satisfaction	136			1		1	11	7	27	46	43	8	7.70	8
Support Satisfaction	137				3	2	11	9	30	41	41	8	7.54	8
Support Improvement	135		1	1	4	2	32	15	22	27	31	5	6.83	7
Company Loyalty	137	2		1	3	3	8	8	23	29	60	9	7.62	8
Open Source Interest	134	60	18	20	8	5	13	3	5		2	0	1.78	1

Category	Total	Yes	percent
Considering new ILS	143	1	0.70%
Considering new Interface	143	15	10.49%
System Installed on time?	143	132	92.31%

Average Collection size:		532870

Type	Count
Public	118
Academic	11
School	1
Consortium	11
Special	1

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	57
[3] 100,001-250,000	42
[4] 250,001-1,000,000	18
[5] 1,000,001-10,000,000	16
[6] over 10,000,001	1

2012 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	152					2	4	8	29	64	45	8	7.87	8
ILS Functionality	152				1	1	4	8	54	51	33	7	7.62	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	151			2	2	1	6	9	17	60	54	8	7.83	8
Support Satisfaction	152	1		3		2	5	11	44	44	42	7	7.52	8
Support Improvement	144			2	3	8	50	19	17	16	29	5	6.37	6
Company Loyalty	152	1		1		2	14	3	21	24	86	9	7.97	9
Open Source Interest	149	50	19	23	22	12	10	8	3	1	1	0	2.11	2

Category	Total	Yes	percent
Considering new ILS	161	2	1.24%
Considering new Interface	161	6	3.73%
System Installed on time?	161	150	93.17%

Average Collection size:		411671

Type	Count
Public	140
Academic	8
School	1
Consortium	9
Special	2

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	54
[3] 100,001-250,000	43
[4] 250,001-1,000,000	27
[5] 1,000,001-10,000,000	27
[6] over 10,000,001	0

2011 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	102				4	1	3	3	19	37	35	8	7.77	8
ILS Functionality	102				1		4	8	20	46	23	8	7.71	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	100			1	2	3	2	4	15	36	37	9	7.80	8
Support Satisfaction	100			2	2	4	2	6	22	29	33	9	7.55	8
Support Improvement	97	3	1	2	2	6	23	10	12	18	20	5	6.37	7
Company Loyalty	100	1		2	2	2	2	2	9	28	52	9	7.95	9
Open Source Interest	99	46	12	20	8	2	6	3	1	1		0	1.48	1

Category	Total	Yes	percent
Considering new ILS	106	2	1.89%
Considering new Interface	106	8	7.55%
System Installed on time?	106	101	95.28%

Average Collection size:		541249

Type	Count
Public	91
Academic	3
School	1
Consortium	9
Special	1

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	39
[3] 100,001-250,000	22
[4] 250,001-1,000,000	20
[5] 1,000,001-10,000,000	15
[6] over 10,000,001	1

2010 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	101			1	3	2	1	3	17	42	32	8	7.77	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	100			2		2	6	3	14	32	41	9	7.83	8
Support Satisfaction	101			1	4	1	4	3	18	30	40	9	7.74	8
Support Improvement	100	1		1	2	3	17	11	6	33	26	8	7.11	8
Company Loyalty	100	1	1		1	2	4	6	8	25	52	9	7.92	9
Open Source Interest	100	41	13	17	6	6	5	5	4	1	2	0	1.98	1

Category	Total	Yes	percent
Considering new ILS	104	6	5.77%
Considering new Interface	104	10	9.62%
System Installed on time?	104	99	95.19%

Average Collection size:		356804

Type	Count
Public	92
Academic	6
School	0
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	33
[3] 100,001-250,000	20
[4] 250,001-1,000,000	17
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	0

2009 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	92	1		1		2	1	1	13	52	21	8	7.79	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	92	1		1	1		4	4	6	48	27	8	7.80	8
Support Satisfaction	91	2			1	2	1	1	17	45	22	8	7.68	8
Support Improvement	87	3	1		1	3	13	12	8	29	17	8	6.83	8
Company Loyalty	91	3	1	1		1	5	2	5	37	36	8	7.68	8
Open Source Interest	90	27	21	13	2	6	10	4	3	3	1	0	2.28	1

Category	Total	Yes	percent
Considering new ILS	92	6	6.52%
Considering new Interface	92	6	6.52%
System Installed on time?	92	85	92.39%

2008 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	51					2	3	4	5	21	16	8	7.73	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	51					4	3	2	5	15	22	9	7.76	8
Support Satisfaction	51	1				4	4	3	8	11	20	9	7.41	8
Support Improvement	0	not applicable
Company Loyalty	52	3	1	1	2	1	2		3	14	25	9	7.33	8
Open Source Interest	51	15	13	6	3	2	7	1	1		3	0	2.29	1

Category	Total	Yes	percent
Considering new ILS	53	5	9.43%
Considering new Interface	53	3	5.66%
System Installed on time?	53	48	90.57%

2007 Survey Results
Product: Polaris		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	59				1	1	1	5	12	18	21	9	7.78	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	64				1	1	3	2	11	20	26	9	7.89	8
Support Satisfaction	64				1		3	2	8	17	33	9	8.11	9
Support Improvement	0	not applicable
Company Loyalty	63			2	2	2	3	5	7	18	24	9	7.49	8
Open Source Interest	62	20	11	11	3	5	4	2	3	1	2	0	2.27	2

Category	Total	Yes	percent
Considering new ILS	64	1	1.56%
Considering new Interface	64	2	3.13%
System Installed on time?	64	1	1.56%

2024 : gen: 7.52 company 7.00 loyalty 7.10 support 6.99

2023 : gen: 7.36 company 6.81 loyalty 6.90 support 6.89

2022 : gen: 7.40 company 7.07 loyalty 6.88 support 7.06

2021 : gen: 7.57 company 7.18 loyalty 7.26 support 7.31

2020 : gen: 7.46 company 7.11 loyalty 7.10 support 7.31

2019 : gen: 7.41 company 6.75 loyalty 6.45 support 6.94

2018 : gen: 7.39 company 6.59 loyalty 6.52 support 6.94

2017 : gen: 7.25 company 6.71 loyalty 6.60 support 6.90

2016 : gen: 7.35 company 6.84 loyalty 6.75 support 6.96

2015 : gen: 7.24 company 6.67 loyalty 6.63 support 6.90

2014 : gen: 7.51 company 7.23 loyalty 7.11 support 7.36

2013 : gen: 7.63 company 7.70 loyalty 7.62 support 7.54

2012 : gen: 7.87 company 7.83 loyalty 7.97 support 7.52

2011 : gen: 7.77 company 7.80 loyalty 7.95 support 7.55

2010 : gen: 7.77 company 7.83 loyalty 7.92 support 7.74

2009 : gen: 7.79 company 7.80 loyalty 7.68 support 7.68

2008 : gen: 7.73 company 7.76 loyalty 7.33 support 7.41

2007 : gen: 7.78 company 7.89 loyalty 7.49 support 8.11

Comments (survey2024)

We love working with Polaris (the product and support), but our funding situation will be changing drastically over the next couple years and is forcing us to look at areas in which we might be able to save some money in our budget. (Library type: Public; collection size: medium; ils satisfaction: 9)

Overall our experience with Innovative has been very positive. The quality of customer service has been exceptionally responsive, and the products function efficiently and are easy to use. We have only recently migrated to the Innovative suite of products, and could not be happier with our decision. (Library type: Public; collection size: very large; ils satisfaction: 8)

All communication with vender is online through support tickets and email. Vendor response is very slow when we encounter problems. (Library type: Academic; collection size: medium; ils satisfaction: 7)

The library is a user of a system maintained by our county library - we do not (and will not) have the resources to host or manage our own system. (Library type: Academic; collection size: medium; ils satisfaction: 4)

We have only had this new catalog since October -- so we are new to the procedures, process, etc. So far all the service and the ILS have been great! (Library type: Public; collection size: medium; ils satisfaction: 9)

Right now we are still completing implementation of a discovery layer. We are not in a position to consider an ILS change right now. (Library type: Consortium; collection size: very large; ils satisfaction: 6)

ILS

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