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Statistical Report for OPALS

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 OPALS Responses by Sector
OPALS	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	21	7.67	4		0		0		1		0		0		6	8.00	1
ILSFunctionality	21	7.62	4		0		0		1		0		0		6	7.83	1
PrintFunctionality	21	7.95	4		0		0		1		0		0		6	8.00	1
ElectronicFunctionality	16	5.94	3		0		0		1		0		0		6	6.67	1
SatisfactionCustomerSupport	21	8.24	4		0		0		1		0		0		6	8.33	1
CompanyLoyalty	21	8.14	4		0		0		1		0		0		6	7.83	1

2024 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21	1					2	1	1	6	10	9	7.67	8
ILS Functionality	21		1				1	1	4	6	8	9	7.62	8
Print Functionality	21		1				1		3	4	12	9	7.95	9
Electronic Functionality	16	2		1			2	2	4	2	3	7	5.94	7
Company Satisfaction	21		1				1	1		5	13	9	8.05	9
Support Satisfaction	21		1				1		1	2	16	9	8.24	9
Support Improvement	0											0	0.00
Company Loyalty	21	1					1		1	3	15	9	8.14	9
Open Source Interest	16	3		1	1	1		1			4	9	6.31	2

Category	Total	Yes	percent
Considering new ILS	23	2	8.70%
Considering new Interface	23	1	4.35%
System Installed on time?	23	0	0.00%

Average Collection size:		46233

Type	Count
Public	1
Academic	4
School	7
Consortium	1
Special	4

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	12
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2023 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	273				2			1	5	22	243	9	8.83	9
ILS Functionality	274					2		4	1	76	191	9	8.64	9
Print Functionality	274						1	1	3	14	255	9	8.90	9
Electronic Functionality	226	1			1		2	2	41	123	56	8	7.96	8
Company Satisfaction	272				1		1		3	28	239	9	8.84	9
Support Satisfaction	271								2	35	234	9	8.86	9
Support Improvement	0											0	0.00
Company Loyalty	269							3	1	37	228	9	8.82	9
Open Source Interest	82	4		6	1		1	1		1	14	9	8.54	10

Category	Total	Yes	percent
Considering new ILS	279	4	1.43%
Considering new Interface	279	0	0.00%
System Installed on time?	279	0	0.00%

Average Collection size:		108021

Type	Count
Public	11
Academic	23
School	177
Consortium	12
Special	16

Size Category	Count
[1] Under 10,000	37
[2] 10,001-100,000	192
[3] 100,001-250,000	3
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	7
[6] over 10,000,001	0

2022 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	297				1			1	7	17	271	9	8.87	9
ILS Functionality	295					1	2	1	5	61	225	9	8.71	9
Print Functionality	296					1		2	2	19	272	9	8.89	9
Electronic Functionality	257	2	1	2			3	3	41	122	83	8	7.97	8
Company Satisfaction	296						3	1	5	20	267	9	8.85	9
Support Satisfaction	292					2	1		2	49	238	9	8.77	9
Support Improvement	0											0	0.00
Company Loyalty	290	2	2			1	1	2	2	32	248	9	8.71	9
Open Source Interest	97	4	1	3	1		9	1	2	4	24	9	8.28	10

Category	Total	Yes	percent
Considering new ILS	297	2	0.67%
Considering new Interface	297	3	1.01%
System Installed on time?	297	0	0.00%

Average Collection size:		95676

Type	Count
Public	11
Academic	29
School	182
Consortium	10
Special	14

Size Category	Count
[1] Under 10,000	50
[2] 10,001-100,000	184
[3] 100,001-250,000	3
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2021 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	252						2		2	25	223	9	8.85	9
ILS Functionality	251							3	4	56	188	9	8.71	9
Print Functionality	251							1	4	15	231	9	8.90	9
Electronic Functionality	204	2	1	2		1	2	1	34	97	64	8	7.92	8
Company Satisfaction	247				1				1	44	201	9	8.79	9
Support Satisfaction	250			1					1	51	197	9	8.76	9
Support Improvement	0											0	0.00
Company Loyalty	248					1	1		3	57	186	9	8.71	9
Open Source Interest	130	4	1		2		1	1	2	4	55	9	8.92	3

Category	Total	Yes	percent
Considering new ILS	253	2	0.79%
Considering new Interface	253	15	5.93%
System Installed on time?	253	0	0.00%

Average Collection size:		113901

Type	Count
Public	7
Academic	30
School	95
Consortium	8
Special	13

Size Category	Count
[1] Under 10,000	37
[2] 10,001-100,000	157
[3] 100,001-250,000	3
[4] 250,001-1,000,000	11
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2020 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	259							2	7	25	225	9	8.83	9
ILS Functionality	255							1	5	62	187	9	8.71	9
Print Functionality	258								5	19	234	9	8.89	9
Electronic Functionality	245			1			2	2	49	102	89	8	8.10	8
Company Satisfaction	254							1	3	36	214	9	8.82	9
Support Satisfaction	251						1		2	47	201	9	8.78	9
Support Improvement	0											0	0.00
Company Loyalty	256	1						1	2	52	200	9	8.73	9
Open Source Interest	45	6		3	2	1	1		1	1	16	9	7.11	2

Category	Total	Yes	percent
Considering new ILS	261	5	1.92%
Considering new Interface	261	0	0.00%
System Installed on time?	261	0	0.00%

Average Collection size:		96991

Type	Count
Public	7
Academic	26
School	165
Consortium	8
Special	10

Size Category	Count
[1] Under 10,000	40
[2] 10,001-100,000	173
[3] 100,001-250,000	3
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2019 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	283					2	1	2	12	19	247	9	8.78	9
ILS Functionality	283					3		3	12	37	228	9	8.70	9
Print Functionality	284					2		1	7	23	251	9	8.82	9
Electronic Functionality	227	2				2	3	7	40	93	80	8	7.97	8
Company Satisfaction	280				1	1		2	5	29	242	9	8.80	9
Support Satisfaction	282			1	1	2	1	3	2	33	239	9	8.74	9
Support Improvement	263	1			1	4	13	3	13	119	109	8	8.08	8
Company Loyalty	276	1				2	5	1	4	50	213	9	8.64	9
Open Source Interest	272	10	2	1		5	2		4	24	224	9	8.35	9

Category	Total	Yes	percent
Considering new ILS	284	1	0.35%
Considering new Interface	284	19	6.69%
System Installed on time?	284	277	97.54%

Average Collection size:		89893

Type	Count
Public	7
Academic	35
School	153
Consortium	14
Special	12

Size Category	Count
[1] Under 10,000	57
[2] 10,001-100,000	159
[3] 100,001-250,000	1
[4] 250,001-1,000,000	17
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2018 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	342							1	5	15	321	9	8.92	9
ILS Functionality	340						1	1	5	23	310	9	8.88	9
Print Functionality	339								5	13	321	9	8.93	9
Electronic Functionality	286					1	3	2	38	124	118	8	8.22	8
Company Satisfaction	338							1	2	17	318	9	8.93	9
Support Satisfaction	341							1	3	21	316	9	8.91	9
Support Improvement	333					2	4	4	22	143	158	9	8.32	8
Company Loyalty	340	1			1			2	2	49	285	9	8.78	9
Open Source Interest	325	2		3		2	1			47	270	9	8.69	9

Category	Total	Yes	percent
Considering new ILS	342	0	0.00%
Considering new Interface	342	65	19.01%
System Installed on time?	342	339	99.12%

Average Collection size:		102512

Type	Count
Public	10
Academic	30
School	205
Consortium	16
Special	17

Size Category	Count
[1] Under 10,000	66
[2] 10,001-100,000	207
[3] 100,001-250,000	3
[4] 250,001-1,000,000	15
[5] 1,000,001-10,000,000	8
[6] over 10,000,001	0

2017 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	261						1	3	6	13	238	9	8.85	9
ILS Functionality	259					1		4	8	15	231	9	8.81	9
Print Functionality	260							3	6	8	243	9	8.89	9
Electronic Functionality	220						4	2	51	84	79	8	8.05	8
Company Satisfaction	259						1	3	2	15	238	9	8.88	9
Support Satisfaction	261							2	4	25	230	9	8.85	9
Support Improvement	245					1	10	2	19	111	102	8	8.18	8
Company Loyalty	254					2	2	2	5	32	211	9	8.74	9
Open Source Interest	256	4	2				2	3	1	43	201	9	8.55	9

Category	Total	Yes	percent
Considering new ILS	263	0	0.00%
Considering new Interface	263	3	1.14%
System Installed on time?	263	259	98.48%

Average Collection size:		78904

Type	Count
Public	9
Academic	23
School	165
Consortium	8
Special	12

Size Category	Count
[1] Under 10,000	69
[2] 10,001-100,000	157
[3] 100,001-250,000	0
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	218		1		2	1	3	3	8	27	173	9	8.59	9
ILS Functionality	218			1	2		5	3	10	33	164	9	8.54	9
Print Functionality	218					1	2	7	9	21	178	9	8.67	9
Electronic Functionality	187	1	3	1	1	1	3	4	47	80	46	8	7.67	8
Company Satisfaction	219		3		1		3	2	11	21	178	9	8.58	9
Support Satisfaction	215		2			2	2	3	4	28	174	9	8.63	9
Support Improvement	204		1			4	17	9	54	59	60	9	7.58	8
Company Loyalty	215	2	1			1	3	3	7	38	160	9	8.52	9
Open Source Interest	209	13	1	1	2	3	1		2	44	142	9	7.99	9

Category	Total	Yes	percent
Considering new ILS	220	3	1.36%
Considering new Interface	220	3	1.36%
System Installed on time?	220	214	97.27%

Average Collection size:		70386

Type	Count
Public	7
Academic	12
School	150
Consortium	8
Special	11

Size Category	Count
[1] Under 10,000	74
[2] 10,001-100,000	117
[3] 100,001-250,000	1
[4] 250,001-1,000,000	11
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2015 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	207					2	4	3	12	27	159	9	8.58	9
ILS Functionality	208					2	4	2	15	37	148	9	8.52	9
Print Functionality	207						4	6	7	30	160	9	8.62	9
Electronic Functionality	180	2	1		1	3	1	9	26	47	90	9	8.02	9
Company Satisfaction	208		1		1	1	2	3	5	18	177	9	8.69	9
Support Satisfaction	203			3			2	2	3	21	172	9	8.69	9
Support Improvement	191			1		3	18	5	9	61	94	9	8.02	8
Company Loyalty	205	2		1		1	5	3	4	26	163	9	8.55	9
Open Source Interest	185	10	1	1	1	4	5	2	7	8	146	9	8.03	9

Category	Total	Yes	percent
Considering new ILS	214	5	2.34%
Considering new Interface	214	52	24.30%
System Installed on time?	214	205	95.79%

Average Collection size:		126100

Type	Count
Public	6
Academic	12
School	140
Consortium	18
Special	11

Size Category	Count
[1] Under 10,000	81
[2] 10,001-100,000	93
[3] 100,001-250,000	2
[4] 250,001-1,000,000	14
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2014 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	129				1	2		5	6	24	91	9	8.48	9
ILS Functionality	130				1	1	3	7	11	32	75	9	8.25	9
Print Functionality	130				1	1	1	5	6	20	96	9	8.52	9
Electronic Functionality	108	1	1		1	6	3	5	20	38	33	8	7.54	8
Company Satisfaction	129		1		1		1	1	1	21	103	9	8.66	9
Support Satisfaction	128		1		1	1		1	1	19	104	9	8.66	9
Support Improvement	123		1			1	9	7	12	42	51	9	7.89	8
Company Loyalty	128	1	1			1	2	1	5	16	101	9	8.54	9
Open Source Interest	115	7	3	1			2	3		17	82	9	7.89	9

Category	Total	Yes	percent
Considering new ILS	131	3	2.29%
Considering new Interface	131	7	5.34%
System Installed on time?	131	127	96.95%

Average Collection size:		74910

Type	Count
Public	3
Academic	7
School	87
Consortium	8
Special	4

Size Category	Count
[1] Under 10,000	45
[2] 10,001-100,000	65
[3] 100,001-250,000	0
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2013 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	213						1	4	11	26	171	9	8.70	9
ILS Functionality	213						3	4	14	38	154	9	8.58	9
Print Functionality	213							4	7	28	174	9	8.75	9
Electronic Functionality	176					3	3	7	12	59	92	9	8.26	9
Company Satisfaction	212						1	2	5	20	184	9	8.81	9
Support Satisfaction	212						4	2	3	17	186	9	8.79	9
Support Improvement	196					1	12	2	6	44	131	9	8.41	9
Company Loyalty	208	1				1	3		5	16	182	9	8.75	9
Open Source Interest	196	13	1			2	2		4	8	166	9	8.19	9

Category	Total	Yes	percent
Considering new ILS	215	1	0.47%
Considering new Interface	215	0	0.00%
System Installed on time?	215	205	95.35%

Average Collection size:		22577

Type	Count
Public	2
Academic	5
School	173
Consortium	4
Special	9

Size Category	Count
[1] Under 10,000	74
[2] 10,001-100,000	102
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	186			1	1		1	1	9	30	143	9	8.63	9
ILS Functionality	186						3	3	13	45	122	9	8.51	9
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	186			1			1	1	3	25	155	9	8.76	9
Support Satisfaction	184			1	2			1	5	23	152	9	8.70	9
Support Improvement	168			1		1	16	5	5	36	104	9	8.18	9
Company Loyalty	177		1	1		1		2	4	16	152	9	8.72	9
Open Source Interest	170	6		2		3	3	1	2	13	140	9	8.32	9

Category	Total	Yes	percent
Considering new ILS	187	2	1.07%
Considering new Interface	187	0	0.00%
System Installed on time?	187	184	98.40%

Average Collection size:		62626

Type	Count
Public	4
Academic	4
School	136
Consortium	8
Special	12

Size Category	Count
[1] Under 10,000	78
[2] 10,001-100,000	85
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2011 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	79					1	3	2	7	26	40	9	8.20	9
ILS Functionality	79					1	2	5	19	17	35	9	7.95	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	80						1	1	7	23	48	9	8.45	9
Support Satisfaction	80			1		1		3	6	19	50	9	8.35	9
Support Improvement	75					1	9	4	5	28	28	8	7.79	8
Company Loyalty	78					2	1	4	2	12	57	9	8.46	9
Open Source Interest	52	6		1	1	2	2		1	1	38	9	7.31	9

Category	Total	Yes	percent
Considering new ILS	81	1	1.23%
Considering new Interface	81	0	0.00%
System Installed on time?	81	78	96.30%

Average Collection size:		89790

Type	Count
Public	0
Academic	1
School	57
Consortium	7
Special	4

Size Category	Count
[1] Under 10,000	33
[2] 10,001-100,000	33
[3] 100,001-250,000	2
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2010 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	100						2	1	13	20	64	9	8.43	9
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	100							3	7	14	76	9	8.63	9
Support Satisfaction	99							1	5	11	82	9	8.76	9
Support Improvement	96					1	9	2	3	17	64	9	8.27	9
Company Loyalty	99				1	1	1		3	8	85	9	8.71	9
Open Source Interest	98	5	1				2		2	2	86	9	8.32	9

Category	Total	Yes	percent
Considering new ILS	106	2	1.89%
Considering new Interface	106	2	1.89%
System Installed on time?	106	97	91.51%

Average Collection size:		49191

Type	Count
Public	0
Academic	1
School	90
Consortium	6
Special	4

Size Category	Count
[1] Under 10,000	35
[2] 10,001-100,000	53
[3] 100,001-250,000	0
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2009 Survey Results
Product: OPALS		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	42	1			1	1	1		12	8	18	9	7.67	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	42	1			1	1	1		5	11	22	9	7.93	9
Support Satisfaction	42	1				1	1	1	3	10	25	9	8.12	9
Support Improvement	42	2					9	2	5	7	17	9	7.17	8
Company Loyalty	42	2	1				1		1	10	27	9	8.00	9
Open Source Interest	34	4	1		2		4				23	9	6.88	9

Category	Total	Yes	percent
Considering new ILS	42	0	0.00%
Considering new Interface	42	0	0.00%
System Installed on time?	42	37	88.10%

5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2024 : gen: 7.67 company 8.05 loyalty 8.14 support 8.24

2023 : gen: 8.83 company 8.84 loyalty 8.82 support 8.86

2022 : gen: 8.87 company 8.85 loyalty 8.71 support 8.77

2021 : gen: 8.85 company 8.79 loyalty 8.71 support 8.76

2020 : gen: 8.83 company 8.82 loyalty 8.73 support 8.78

2019 : gen: 8.78 company 8.80 loyalty 8.64 support 8.74

2018 : gen: 8.92 company 8.93 loyalty 8.78 support 8.91

2017 : gen: 8.85 company 8.88 loyalty 8.74 support 8.85

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments (survey2024)

OPALS has served my small academic library well and has been a great value. However, if my institution were larger or had more of a focus on research activity, we would probably need a product with better abilities to manage holds, serials, and electronic resources. (Library type: Academic; collection size: small; ils satisfaction: 7)

OPALS is designed for schools. Too much of it favors school operations and datapoints that aren't useful for public libraries, and the report functionality is severely under-developed for our needs. It has caused much mutual pain on both sides (customer and vendor) to try to make it work simultaneously for our local school libraries and public libraries. The public libraries are moving on. School libraries seem quite happy with it. (Library type: Public; collection size: small; ils satisfaction: 0)

We're very happy with OPALS. It is easy to use. The customer service is very helpful. They keep updating the software and making it better, and they also provide great training. (Library type: ; collection size: very small; ils satisfaction: 8)

ILS

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