Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for OCLC Wise

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 OCLC Wise Responses by Sector
OCLC Wise	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	7	4.86	0		0		0		2		1		0		0		1
ILSFunctionality	7	5.14	0		0		0		2		1		0		0		1
PrintFunctionality	7	4.86	0		0		0		2		1		0		0		1
ElectronicFunctionality	6	3.00	0		0		0		1		1		0		0		1
SatisfactionCustomerSupport	6	6.67	0		0		0		1		1		0		0		1
CompanyLoyalty	7	5.86	0		0		0		2		1		0		0		1

2024 Survey Results
Product: OCLC Wise		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7	1	1					3	1	1		6	4.86	6
ILS Functionality	7			2			2		2	1		2	5.14	5
Print Functionality	7			2	2				1	1	1	2	4.86	3
Electronic Functionality	6	1	1	2			1			1		2	3.00	2
Company Satisfaction	7		1	1						4	1	8	6.29	8
Support Satisfaction	6		1						1	4		8	6.67	8
Support Improvement	0											0	0.00
Company Loyalty	7	2							2		3	9	5.86	7
Open Source Interest	7	3			1		1			1	1	0	3.57	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	3	37.50%
System Installed on time?	8	0	0.00%

Average Collection size:		4463858

Type	Count
Public	5
Academic	0
School	0
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	1

2023 Survey Results
Product: OCLC Wise		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6	1			2		1			2		3	4.50	5
ILS Functionality	6	1			2			1		2		3	4.67	6
Print Functionality	6			1		1	1		2	1		7	5.50	7
Electronic Functionality	6		1	1		1	2		1			5	4.00	5
Company Satisfaction	6			2	1				2	1		2	4.83	7
Support Satisfaction	6		1		1		1		2	1		7	5.17	7
Support Improvement	0											0	0.00
Company Loyalty	6	2	1					1	2			0	3.50	6
Open Source Interest	5		2				1	1	1			1	4.00	5

Category	Total	Yes	percent
Considering new ILS	6	1	16.67%
Considering new Interface	6	0	0.00%
System Installed on time?	6	0	0.00%

Average Collection size:		4320524

Type	Count
Public	5
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	1

2022 Survey Results
Product: OCLC Wise		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11		3	3		1		1		3		1	3.91	2
ILS Functionality	11	2	2	1	1	1		2		2		0	3.55	3
Print Functionality	11	1	2	2	1		2		2	1		1	3.73	3
Electronic Functionality	11		5	2		2			2			1	2.82	2
Company Satisfaction	11		5	1	1		1		1	1	1	1	3.55	2
Support Satisfaction	10			3		1	1	1	1	2	1	2	5.30	6
Support Improvement	0											0	0.00
Company Loyalty	11	5		1		1		1	1	2		0	3.18	2
Open Source Interest	9	2	2	2	2		1					0	1.89	2

Category	Total	Yes	percent
Considering new ILS	12	2	16.67%
Considering new Interface	12	0	0.00%
System Installed on time?	12	0	0.00%

Average Collection size:		2676436

Type	Count
Public	10
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	3
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2021 Survey Results
Product: OCLC Wise		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	3	1	1	7	6.86	7
ILS Functionality	7				1		1		1	3	1	8	6.86	8
Print Functionality	7				1				3	1	2	7	7.14	7
Electronic Functionality	7	1		1			1		2	1	1	7	5.43	7
Company Satisfaction	7					1		1	1	2	2	8	7.29	8
Support Satisfaction	7					1			2	1	3	9	7.57	8
Support Improvement	0											0	0.00
Company Loyalty	7			1		1			2	2	1	7	6.43	7
Open Source Interest	5		1		1		1	1			1	1	4.80	5

Category	Total	percent
Considering new ILS	7	0.00%
Considering new Interface	7	0.00%
System Installed on time?	7	0.00%

Average Collection size:		955853

Type	Count
Public	6
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

1 Responses for OCLC Wise in 2020

1 Responses for OCLC Wise in 2019

0 Responses for OCLC Wise in 2018

0 Responses for OCLC Wise in 2017

0 Responses for OCLC Wise in 2016

0 Responses for OCLC Wise in 2015

0 Responses for OCLC Wise in 2014

0 Responses for OCLC Wise in 2013

0 Responses for OCLC Wise in 2012

0 Responses for OCLC Wise in 2011

0 Responses for OCLC Wise in 2010

0 Responses for OCLC Wise in 2009

0 Responses for OCLC Wise in 2008

0 Responses for OCLC Wise in 2007

2024 : gen: 4.86 company 6.29 loyalty 5.86 support 6.67

2023 : gen: 4.50 company 4.83 loyalty 3.50 support 5.17

2022 : gen: 3.91 company 3.55 loyalty 3.18 support 5.30

2021 : gen: 6.86 company 7.29 loyalty 6.43 support 7.57

Comments (survey2024)

OCLC has spent the last three years building this product on the backs of the 18 libraries in this consortium and, from the perspective of most consortium members, it has been a horrendously inept experience with unnecessary changes in terminology and procedures. (Library type: Public; collection size: medium; ils satisfaction: 1)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.