Statistical Report for Horizon
Statistics according to type and size categories
The following table presents the 2024 results according to the type and size of the library.
| 2024 Horizon Responses by Sector |
|---|
| Horizon | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 39 | 6.62 |
4 | | 0 | | 0 | | 15 | 6.07 | 14 | 6.93 | 1 | | 1 | | 2 | |
|---|
| ILSFunctionality | 39 | 6.90 |
4 | | 0 | | 0 | | 15 | 6.87 | 14 | 7.00 | 1 | | 1 | | 2 | |
|---|
| PrintFunctionality | 39 | 7.28 |
4 | | 0 | | 0 | | 15 | 6.73 | 14 | 7.57 | 1 | | 1 | | 2 | |
|---|
| ElectronicFunctionality | 38 | 5.45 |
3 | | 0 | | 0 | | 15 | 5.07 | 14 | 5.64 | 1 | | 1 | | 2 | |
|---|
| SatisfactionCustomerSupport | 39 | 7.46 |
4 | | 0 | | 0 | | 15 | 7.00 | 14 | 7.21 | 1 | | 1 | | 2 | |
|---|
| CompanyLoyalty | 38 | 6.37 |
4 | | 0 | | 0 | | 14 | 5.79 | 14 | 5.93 | 1 | | 1 | | 2 | |
|---|
| 2024 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 39 |
| | 2 | 3 | 1 | 2 | 7 | 12 | 3 | 9 | 7 | 6.62 | 7 |
|---|
| ILS Functionality | 39 |
| | 1 | | 2 | 3 | 8 | 13 | 3 | 9 | 7 | 6.90 | 7 |
|---|
| Print Functionality | 39 |
| 1 | 1 | | 1 | | 6 | 9 | 11 | 10 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 38 |
1 | 1 | 2 | 3 | 9 | 4 | 3 | 5 | 6 | 4 | 4 | 5.45 | 5 |
|---|
| Company Satisfaction | 39 |
| 1 | 2 | 2 | 1 | 3 | 6 | 10 | 6 | 8 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 39 |
| 1 | 1 | 1 | | 1 | 4 | 7 | 9 | 15 | 9 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 38 |
2 | 1 | 2 | 2 | | 5 | 1 | 9 | 7 | 9 | 7 | 6.37 | 7 |
|---|
| Open Source Interest | 38 |
7 | 3 | 2 | 3 | 4 | 4 | 5 | 3 | 2 | 2 | 0 | 4.39 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
13 | 32.50% |
|---|
| Considering new Interface | 40 |
6 | 15.00% |
|---|
| System Installed on time? | 40 |
0 | 0.00% |
|---|
| Average Collection size: |
| 373481 |
|---|
| Type | Count |
|---|
| Public | 31 |
|---|
| Academic | 4 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2023 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 47 |
1 | 1 | 3 | 1 | 1 | 3 | 9 | 14 | 9 | 5 | 7 | 6.34 | 7 |
|---|
| ILS Functionality | 47 |
1 | 2 | 2 | | 1 | 4 | 8 | 14 | 12 | 3 | 7 | 6.36 | 7 |
|---|
| Print Functionality | 45 |
1 | | 2 | 1 | | | 2 | 11 | 19 | 9 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 45 |
3 | 2 | 3 | 4 | 4 | 5 | 11 | 11 | 1 | 1 | 6 | 4.91 | 6 |
|---|
| Company Satisfaction | 47 |
1 | | 3 | 1 | 2 | | 5 | 14 | 11 | 10 | 7 | 6.87 | 7 |
|---|
| Support Satisfaction | 47 |
1 | | 1 | | 1 | | 3 | 16 | 8 | 17 | 9 | 7.51 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 46 |
4 | 1 | | 2 | 1 | 3 | 4 | 12 | 8 | 11 | 7 | 6.46 | 7 |
|---|
| Open Source Interest | 44 |
10 | 3 | 5 | 5 | 6 | 3 | 6 | 2 | 1 | 2 | 0 | 3.48 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 48 |
14 | 29.17% |
|---|
| Considering new Interface | 48 |
2 | 4.17% |
|---|
| System Installed on time? | 48 |
0 | 0.00% |
|---|
| Average Collection size: |
| 498241 |
|---|
| Type | Count |
|---|
| Public | 39 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 14 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 18 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
1 | 1 | 2 | 2 | 3 | 1 | 5 | 19 | 12 | 5 | 7 | 6.51 | 7 |
|---|
| ILS Functionality | 51 |
| 1 | 2 | 2 | 2 | 2 | 10 | 15 | 12 | 5 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 50 |
1 | | | 3 | 1 | | 7 | 13 | 16 | 9 | 8 | 7.10 | 8 |
|---|
| Electronic Functionality | 51 |
1 | | 3 | 2 | 3 | 11 | 10 | 8 | 9 | 4 | 5 | 5.94 | 6 |
|---|
| Company Satisfaction | 49 |
| 1 | 1 | 2 | 2 | 1 | 6 | 14 | 11 | 11 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 50 |
| | | 1 | 2 | 2 | 6 | 12 | 11 | 16 | 9 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 48 |
2 | | 1 | 2 | 1 | 2 | 2 | 16 | 10 | 12 | 7 | 6.96 | 7 |
|---|
| Open Source Interest | 47 |
8 | 4 | 10 | 2 | 2 | 13 | 1 | 1 | 4 | 1 | 5 | 3.55 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 52 |
11 | 21.15% |
|---|
| Considering new Interface | 52 |
2 | 3.85% |
|---|
| System Installed on time? | 52 |
0 | 0.00% |
|---|
| Average Collection size: |
| 616374 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 78 |
| | 2 | 5 | 2 | 8 | 10 | 22 | 16 | 13 | 7 | 6.74 | 7 |
|---|
| ILS Functionality | 79 |
| 1 | 3 | 2 | 4 | 5 | 16 | 23 | 16 | 9 | 7 | 6.58 | 7 |
|---|
| Print Functionality | 78 |
| | | | 4 | 3 | 4 | 24 | 24 | 19 | 7 | 7.51 | 8 |
|---|
| Electronic Functionality | 77 |
2 | 4 | 4 | 8 | 6 | 9 | 13 | 16 | 9 | 6 | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 77 |
| | 1 | 1 | 2 | 4 | 6 | 20 | 25 | 18 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 77 |
| | | | 3 | 4 | 3 | 13 | 27 | 27 | 8 | 7.79 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 77 |
| 1 | 3 | 1 | 3 | 2 | 8 | 17 | 23 | 19 | 8 | 7.19 | 8 |
|---|
| Open Source Interest | 71 |
18 | 10 | 5 | 11 | 4 | 9 | 4 | 2 | 4 | 3 | 0 | 3.11 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 81 |
13 | 16.05% |
|---|
| Considering new Interface | 81 |
3 | 3.70% |
|---|
| System Installed on time? | 81 |
0 | 0.00% |
|---|
| Average Collection size: |
| 503428 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 10 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 23 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
| | 2 | 1 | 6 | 6 | 6 | 32 | 17 | 12 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 82 |
| 1 | 1 | 2 | 3 | 5 | 11 | 28 | 20 | 11 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 82 |
| | | | 1 | 3 | 5 | 21 | 31 | 21 | 8 | 7.72 | 8 |
|---|
| Electronic Functionality | 82 |
4 | 4 | 5 | 5 | 5 | 9 | 20 | 13 | 10 | 7 | 6 | 5.46 | 6 |
|---|
| Company Satisfaction | 82 |
| | 1 | 2 | 4 | 1 | 5 | 23 | 25 | 21 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 81 |
| | 1 | | 3 | 2 | 6 | 11 | 24 | 34 | 9 | 7.84 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 79 |
| 3 | 2 | 1 | 1 | 5 | 4 | 17 | 23 | 23 | 8 | 7.25 | 8 |
|---|
| Open Source Interest | 71 |
16 | 5 | 9 | 11 | 5 | 4 | 8 | 4 | 6 | 3 | 0 | 3.48 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
29 | 35.37% |
|---|
| Considering new Interface | 82 |
7 | 8.54% |
|---|
| System Installed on time? | 82 |
0 | 0.00% |
|---|
| Average Collection size: |
| 402927 |
|---|
| Type | Count |
|---|
| Public | 54 |
|---|
| Academic | 17 |
|---|
| School | 3 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 24 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 4 | 3 | 1 | 8 | 19 | 18 | 18 | 11 | 6 | 6.57 | 7 |
|---|
| ILS Functionality | 83 |
| 1 | 3 | 4 | 5 | 8 | 15 | 24 | 16 | 7 | 7 | 6.36 | 7 |
|---|
| Print Functionality | 83 |
| | 1 | 1 | 2 | 3 | 11 | 26 | 18 | 21 | 7 | 7.34 | 7 |
|---|
| Electronic Functionality | 82 |
8 | 2 | 6 | 9 | 7 | 13 | 11 | 13 | 8 | 5 | 5 | 4.88 | 5 |
|---|
| Company Satisfaction | 83 |
| 3 | 1 | | 5 | 10 | 10 | 18 | 18 | 18 | 7 | 6.83 | 7 |
|---|
| Support Satisfaction | 81 |
| | 2 | 2 | 3 | 7 | 7 | 9 | 23 | 28 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 80 |
| 1 | 3 | 2 | 6 | 20 | 8 | 13 | 12 | 15 | 5 | 6.34 | 7 |
|---|
| Company Loyalty | 80 |
4 | 2 | 2 | 2 | 4 | 3 | 11 | 11 | 15 | 26 | 9 | 6.75 | 8 |
|---|
| Open Source Interest | 79 |
29 | 11 | 5 | 6 | 7 | 4 | 5 | 5 | 2 | 5 | 0 | 2.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
21 | 25.00% |
|---|
| Considering new Interface | 84 |
6 | 7.14% |
|---|
| System Installed on time? | 84 |
75 | 89.29% |
|---|
| Average Collection size: |
| 592571 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 19 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 15 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 99 |
1 | 1 | 3 | 5 | 4 | 12 | 26 | 18 | 19 | 10 | 6 | 6.28 | 6 |
|---|
| ILS Functionality | 99 |
| 2 | 4 | 7 | 7 | 16 | 19 | 18 | 19 | 7 | 6 | 6.00 | 6 |
|---|
| Print Functionality | 96 |
1 | | | | 7 | 3 | 19 | 27 | 26 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 94 |
4 | 8 | 15 | 11 | 9 | 10 | 11 | 12 | 10 | 4 | 2 | 4.50 | 5 |
|---|
| Company Satisfaction | 98 |
| 1 | 2 | 7 | 7 | 11 | 14 | 19 | 23 | 14 | 8 | 6.49 | 7 |
|---|
| Support Satisfaction | 95 |
| | 1 | 3 | 4 | 11 | 10 | 19 | 20 | 27 | 9 | 7.14 | 7 |
|---|
| Support Improvement | 97 |
1 | | 1 | 3 | 13 | 34 | 6 | 13 | 11 | 15 | 5 | 6.01 | 5 |
|---|
| Company Loyalty | 97 |
3 | 2 | 7 | 4 | 3 | 14 | 9 | 14 | 19 | 22 | 9 | 6.31 | 7 |
|---|
| Open Source Interest | 98 |
25 | 11 | 16 | 7 | 8 | 9 | 4 | 9 | 5 | 4 | 0 | 3.10 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 100 |
35 | 35.00% |
|---|
| Considering new Interface | 100 |
13 | 13.00% |
|---|
| System Installed on time? | 100 |
90 | 90.00% |
|---|
| Average Collection size: |
| 517702 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 25 |
|---|
| School | 1 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 27 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| 1 | 5 | 3 | 7 | 19 | 15 | 37 | 31 | 13 | 7 | 6.54 | 7 |
|---|
| ILS Functionality | 131 |
| | 7 | 5 | 8 | 14 | 23 | 38 | 32 | 4 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 131 |
| | | 2 | 6 | 11 | 13 | 29 | 42 | 28 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 129 |
5 | 8 | 14 | 14 | 9 | 22 | 19 | 20 | 13 | 5 | 5 | 4.86 | 5 |
|---|
| Company Satisfaction | 131 |
| | 5 | 2 | 9 | 13 | 12 | 31 | 46 | 13 | 8 | 6.80 | 7 |
|---|
| Support Satisfaction | 129 |
| 1 | 5 | 3 | 4 | 14 | 11 | 25 | 37 | 29 | 8 | 7.01 | 8 |
|---|
| Support Improvement | 129 |
2 | 1 | 2 | 6 | 10 | 50 | 10 | 21 | 15 | 12 | 5 | 5.80 | 5 |
|---|
| Company Loyalty | 129 |
4 | 1 | 7 | 8 | 6 | 13 | 21 | 16 | 32 | 21 | 8 | 6.29 | 7 |
|---|
| Open Source Interest | 129 |
31 | 17 | 17 | 9 | 13 | 14 | 9 | 8 | 7 | 4 | 0 | 3.12 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
42 | 31.58% |
|---|
| Considering new Interface | 133 |
18 | 13.53% |
|---|
| System Installed on time? | 133 |
116 | 87.22% |
|---|
| Average Collection size: |
| 847056 |
|---|
| Type | Count |
|---|
| Public | 79 |
|---|
| Academic | 29 |
|---|
| School | 2 |
|---|
| Consortium | 7 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 44 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2016 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 97 |
| | 2 | 1 | 6 | 10 | 15 | 30 | 22 | 11 | 7 | 6.76 | 7 |
|---|
| ILS Functionality | 99 |
| | 2 | 6 | 2 | 14 | 13 | 33 | 21 | 8 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 99 |
| | | 1 | 2 | 6 | 7 | 26 | 36 | 21 | 8 | 7.49 | 8 |
|---|
| Electronic Functionality | 97 |
4 | 5 | 7 | 16 | 3 | 12 | 14 | 21 | 9 | 6 | 7 | 5.11 | 6 |
|---|
| Company Satisfaction | 98 |
| | | 3 | 7 | 5 | 17 | 22 | 27 | 17 | 8 | 7.01 | 7 |
|---|
| Support Satisfaction | 97 |
1 | 1 | | 2 | 3 | 8 | 9 | 21 | 28 | 24 | 8 | 7.22 | 8 |
|---|
| Support Improvement | 99 |
2 | 1 | 2 | 4 | 7 | 23 | 20 | 13 | 14 | 13 | 5 | 6.06 | 6 |
|---|
| Company Loyalty | 99 |
3 | 2 | 3 | 1 | 9 | 8 | 12 | 20 | 20 | 21 | 9 | 6.55 | 7 |
|---|
| Open Source Interest | 95 |
28 | 12 | 13 | 3 | 7 | 7 | 10 | 8 | 5 | 2 | 0 | 2.99 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 99 |
28 | 28.28% |
|---|
| Considering new Interface | 99 |
15 | 15.15% |
|---|
| System Installed on time? | 99 |
92 | 92.93% |
|---|
| Average Collection size: |
| 1123422 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 24 |
|---|
| School | 2 |
|---|
| Consortium | 6 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2015 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 108 |
| 1 | 3 | 7 | 7 | 13 | 21 | 28 | 22 | 6 | 7 | 6.23 | 7 |
|---|
| ILS Functionality | 108 |
| 2 | 3 | 4 | 10 | 13 | 22 | 27 | 21 | 6 | 7 | 6.19 | 7 |
|---|
| Print Functionality | 108 |
1 | | 1 | | 1 | 12 | 18 | 22 | 37 | 16 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 106 |
5 | 11 | 13 | 9 | 7 | 17 | 14 | 15 | 12 | 3 | 5 | 4.61 | 5 |
|---|
| Company Satisfaction | 108 |
| 1 | 3 | 7 | 6 | 10 | 14 | 27 | 29 | 11 | 8 | 6.54 | 7 |
|---|
| Support Satisfaction | 106 |
| 1 | 3 | 7 | 4 | 9 | 5 | 29 | 31 | 17 | 8 | 6.82 | 7 |
|---|
| Support Improvement | 105 |
| | 3 | 3 | 11 | 29 | 13 | 20 | 15 | 11 | 5 | 6.10 | 6 |
|---|
| Company Loyalty | 108 |
6 | 3 | 10 | 1 | 5 | 8 | 13 | 21 | 18 | 23 | 9 | 6.13 | 7 |
|---|
| Open Source Interest | 104 |
33 | 16 | 10 | 9 | 7 | 9 | 11 | 4 | 3 | 2 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 109 |
37 | 33.94% |
|---|
| Considering new Interface | 109 |
18 | 16.51% |
|---|
| System Installed on time? | 109 |
97 | 88.99% |
|---|
| Average Collection size: |
| 479033 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 30 |
|---|
| School | 1 |
|---|
| Consortium | 6 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 30 |
|---|
| [3] 100,001-250,000 | 26 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 127 |
| 5 | 8 | 2 | 10 | 26 | 20 | 31 | 21 | 4 | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 127 |
| 4 | 7 | 10 | 15 | 21 | 19 | 31 | 19 | 1 | 7 | 5.55 | 6 |
|---|
| Print Functionality | 127 |
2 | 1 | 1 | 3 | 10 | 10 | 15 | 28 | 40 | 17 | 8 | 6.78 | 7 |
|---|
| Electronic Functionality | 125 |
9 | 13 | 17 | 13 | 19 | 17 | 16 | 9 | 10 | 2 | 4 | 4.03 | 4 |
|---|
| Company Satisfaction | 127 |
1 | 6 | 4 | 3 | 11 | 25 | 15 | 23 | 27 | 12 | 8 | 6.04 | 6 |
|---|
| Support Satisfaction | 126 |
2 | 4 | 2 | 5 | 7 | 16 | 11 | 30 | 35 | 14 | 8 | 6.45 | 7 |
|---|
| Support Improvement | 127 |
3 | 4 | 4 | 4 | 15 | 42 | 16 | 14 | 14 | 11 | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 125 |
8 | 7 | 5 | 4 | 8 | 18 | 12 | 21 | 27 | 15 | 8 | 5.77 | 7 |
|---|
| Open Source Interest | 127 |
30 | 12 | 13 | 10 | 18 | 16 | 8 | 11 | 2 | 7 | 0 | 3.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 128 |
55 | 42.97% |
|---|
| Considering new Interface | 128 |
26 | 20.31% |
|---|
| System Installed on time? | 128 |
108 | 84.38% |
|---|
| Average Collection size: |
| 478138 |
|---|
| Type | Count |
|---|
| Public | 81 |
|---|
| Academic | 30 |
|---|
| School | 2 |
|---|
| Consortium | 5 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 41 |
|---|
| [3] 100,001-250,000 | 29 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 15 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 104 |
3 | 1 | | 11 | 11 | 15 | 14 | 18 | 25 | 6 | 8 | 5.93 | 6 |
|---|
| ILS Functionality | 104 |
1 | 1 | 7 | 10 | 11 | 15 | 13 | 22 | 18 | 6 | 7 | 5.71 | 6 |
|---|
| Print Functionality | 103 |
| | 1 | 3 | 7 | 15 | 10 | 18 | 31 | 18 | 8 | 6.89 | 7 |
|---|
| Electronic Functionality | 102 |
7 | 12 | 11 | 13 | 13 | 11 | 12 | 11 | 10 | 2 | 3 | 4.19 | 4 |
|---|
| Company Satisfaction | 103 |
2 | 2 | 5 | 5 | 8 | 16 | 11 | 22 | 18 | 14 | 7 | 6.11 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 3 | 4 | 3 | 9 | 10 | 11 | 11 | 28 | 23 | 8 | 6.60 | 7 |
|---|
| Support Improvement | 100 |
4 | 1 | 1 | 4 | 10 | 36 | 9 | 12 | 8 | 15 | 5 | 5.72 | 5 |
|---|
| Company Loyalty | 103 |
8 | 2 | 3 | 11 | 6 | 17 | 10 | 14 | 15 | 17 | 5 | 5.64 | 6 |
|---|
| Open Source Interest | 103 |
25 | 9 | 12 | 10 | 6 | 16 | 7 | 8 | 2 | 8 | 0 | 3.43 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 108 |
48 | 44.44% |
|---|
| Considering new Interface | 108 |
31 | 28.70% |
|---|
| System Installed on time? | 108 |
93 | 86.11% |
|---|
| Average Collection size: |
| 631804 |
|---|
| Type | Count |
|---|
| Public | 68 |
|---|
| Academic | 20 |
|---|
| School | 3 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 38 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2012 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
4 | 4 | 5 | 9 | 11 | 21 | 14 | 44 | 20 | 8 | 7 | 5.81 | 7 |
|---|
| ILS Functionality | 140 |
2 | 5 | 6 | 13 | 10 | 19 | 17 | 41 | 17 | 10 | 7 | 5.76 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 140 |
2 | 3 | 6 | 14 | 12 | 17 | 21 | 32 | 25 | 8 | 7 | 5.80 | 6 |
|---|
| Support Satisfaction | 139 |
1 | 2 | 5 | 2 | 15 | 19 | 16 | 25 | 36 | 18 | 8 | 6.43 | 7 |
|---|
| Support Improvement | 137 |
3 | 3 | 4 | 5 | 8 | 55 | 12 | 18 | 16 | 13 | 5 | 5.66 | 5 |
|---|
| Company Loyalty | 139 |
16 | 2 | 10 | 7 | 10 | 18 | 19 | 20 | 19 | 18 | 7 | 5.33 | 6 |
|---|
| Open Source Interest | 136 |
33 | 12 | 21 | 8 | 9 | 17 | 11 | 12 | 6 | 7 | 0 | 3.38 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 145 |
72 | 49.66% |
|---|
| Considering new Interface | 145 |
41 | 28.28% |
|---|
| System Installed on time? | 145 |
129 | 88.97% |
|---|
| Average Collection size: |
| 509664 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 24 |
|---|
| School | 1 |
|---|
| Consortium | 9 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 36 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 41 |
|---|
| [5] 1,000,001-10,000,000 | 18 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 4 | 6 | 5 | 11 | 28 | 22 | 44 | 17 | 10 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 141 |
1 | 2 | 6 | 11 | 8 | 21 | 24 | 36 | 20 | 12 | 7 | 6.01 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 149 |
2 | 2 | 9 | 9 | 15 | 12 | 27 | 36 | 29 | 8 | 7 | 5.94 | 6 |
|---|
| Support Satisfaction | 147 |
| 3 | 3 | 6 | 12 | 13 | 23 | 29 | 40 | 18 | 8 | 6.55 | 7 |
|---|
| Support Improvement | 147 |
1 | 1 | 6 | 3 | 12 | 49 | 17 | 23 | 15 | 20 | 5 | 5.97 | 6 |
|---|
| Company Loyalty | 149 |
10 | 5 | 8 | 5 | 12 | 17 | 21 | 29 | 23 | 19 | 7 | 5.72 | 6 |
|---|
| Open Source Interest | 146 |
31 | 15 | 16 | 11 | 10 | 16 | 14 | 11 | 12 | 10 | 0 | 3.75 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 150 |
82 | 54.67% |
|---|
| Considering new Interface | 150 |
45 | 30.00% |
|---|
| System Installed on time? | 150 |
139 | 92.67% |
|---|
| Average Collection size: |
| 639134 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 31 |
|---|
| School | 4 |
|---|
| Consortium | 8 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 37 |
|---|
| [4] 250,001-1,000,000 | 47 |
|---|
| [5] 1,000,001-10,000,000 | 14 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2010 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 179 |
1 | 1 | 9 | 9 | 20 | 24 | 31 | 44 | 27 | 13 | 7 | 5.99 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 179 |
4 | 3 | 19 | 15 | 18 | 29 | 22 | 43 | 19 | 7 | 7 | 5.31 | 6 |
|---|
| Support Satisfaction | 179 |
4 | 4 | 14 | 9 | 23 | 17 | 23 | 45 | 24 | 16 | 7 | 5.73 | 6 |
|---|
| Support Improvement | 179 |
10 | 8 | 12 | 10 | 25 | 55 | 17 | 23 | 12 | 7 | 5 | 4.80 | 5 |
|---|
| Company Loyalty | 179 |
21 | 9 | 9 | 11 | 20 | 21 | 24 | 31 | 19 | 14 | 7 | 4.94 | 5 |
|---|
| Open Source Interest | 176 |
31 | 15 | 15 | 8 | 17 | 19 | 16 | 14 | 14 | 27 | 0 | 4.44 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 185 |
106 | 57.30% |
|---|
| Considering new Interface | 185 |
65 | 35.14% |
|---|
| System Installed on time? | 185 |
162 | 87.57% |
|---|
| Average Collection size: |
| 399582 |
|---|
| Type | Count |
|---|
| Public | 137 |
|---|
| Academic | 27 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 45 |
|---|
| [3] 100,001-250,000 | 48 |
|---|
| [4] 250,001-1,000,000 | 52 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 190 |
3 | 5 | 6 | 7 | 13 | 24 | 25 | 69 | 31 | 7 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 188 |
4 | 14 | 19 | 21 | 21 | 23 | 25 | 37 | 16 | 8 | 7 | 4.91 | 5 |
|---|
| Support Satisfaction | 188 |
3 | 5 | 10 | 16 | 14 | 31 | 25 | 39 | 28 | 17 | 7 | 5.77 | 6 |
|---|
| Support Improvement | 177 |
6 | 10 | 11 | 9 | 21 | 59 | 25 | 16 | 14 | 6 | 5 | 4.89 | 5 |
|---|
| Company Loyalty | 186 |
26 | 9 | 12 | 9 | 21 | 30 | 16 | 26 | 22 | 15 | 5 | 4.75 | 5 |
|---|
| Open Source Interest | 185 |
27 | 13 | 20 | 20 | 17 | 20 | 18 | 23 | 7 | 20 | 0 | 4.25 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 197 |
90 | 45.69% |
|---|
| Considering new Interface | 197 |
48 | 24.37% |
|---|
| System Installed on time? | 197 |
159 | 80.71% |
|---|
| 2008 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 206 |
3 | 3 | 9 | 18 | 24 | 20 | 41 | 54 | 31 | 3 | 7 | 5.68 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 206 |
17 | 10 | 22 | 25 | 31 | 33 | 25 | 27 | 11 | 5 | 5 | 4.32 | 4 |
|---|
| Support Satisfaction | 206 |
8 | 5 | 16 | 21 | 20 | 20 | 37 | 40 | 31 | 8 | 7 | 5.35 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 206 |
25 | 17 | 17 | 17 | 24 | 33 | 21 | 21 | 14 | 17 | 5 | 4.37 | 5 |
|---|
| Open Source Interest | 206 |
21 | 22 | 18 | 14 | 18 | 22 | 15 | 26 | 15 | 35 | 9 | 4.80 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 208 |
127 | 61.06% |
|---|
| Considering new Interface | 208 |
59 | 28.37% |
|---|
| System Installed on time? | 208 |
189 | 90.87% |
|---|
| 2007 Survey Results |
| Product: Horizon |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 178 |
1 | 3 | 5 | 4 | 10 | 22 | 48 | 56 | 24 | 5 | 7 | 6.13 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 271 |
17 | 14 | 22 | 33 | 46 | 44 | 40 | 33 | 14 | 8 | 4 | 4.49 | 5 |
|---|
| Support Satisfaction | 270 |
2 | 10 | 14 | 14 | 25 | 32 | 47 | 58 | 50 | 18 | 7 | 5.89 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 269 |
28 | 17 | 21 | 21 | 34 | 65 | 29 | 29 | 16 | 9 | 5 | 4.35 | 5 |
|---|
| Open Source Interest | 269 |
35 | 25 | 32 | 27 | 26 | 36 | 24 | 25 | 17 | 22 | 5 | 4.12 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 274 |
136 | 49.64% |
|---|
| Considering new Interface | 274 |
66 | 24.09% |
|---|
| System Installed on time? | 274 |
1 | 0.36% |
|---|
2024 : gen: 6.62 company 6.56 loyalty 6.37 support 7.46
2023 : gen: 6.34 company 6.87 loyalty 6.46 support 7.51
2022 : gen: 6.51 company 7.00 loyalty 6.96 support 7.46
2021 : gen: 6.74 company 7.42 loyalty 7.19 support 7.79
2020 : gen: 6.89 company 7.43 loyalty 7.25 support 7.84
2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38
2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14
2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01
2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22
2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82
2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45
2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60
2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43
2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55
2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73
2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77
2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35
2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89
Comments (survey2024)
Product is getting too expensive given the functionality. LRM and sales support has significantly declined in the last 3 years. BlueCloud products were introduced in 2011 and are still do not meet our needs, we don't utilize any BlueCloud product except for Analytics and which is a downgrade from the deprecated WebReporter. The BC Mobile app was down for several months.
(Library type: Public; collection size: medium; ils satisfaction: 6)
Overall we are satisfied with SirsiDynix, with two exceptions: 1) slowness in developing the new mobile app, and 2) our SirsiDynix Visibility service provided through EBSCO being down from Sept. 2023 through Dec. 2024 and not fixed at the time of writing these comments.
(Library type: Public; collection size: large; ils satisfaction: 7)
Horizon lacks good reporting functions; we have to use outside reporting tools to get the data we need. As it is an old program it does not deal with e resources very well. Horizon's lack of a proper password (only has 4 digit PIN) also is creating concern for the future and may trigger a migration to a more secure ILS. We have had a few instances of delays in support for issues implementing third party products.
(Library type: Public; collection size: medium; ils satisfaction: 6)
SirsiDynix customer service is excellent. They respond to tickets quickly and are able to answer almost every issue. If a problem can’t be solved, it can be logged as a future enhancement. A Library Service Manager meets with our library twice a year to provide updates on the company’s direction and products in general as well as to review our products.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Horizon is a SQL based product and doesn't allow for extracting a ton of information directly from the interface, which means SQL knowledge is required to access information, which puts pressure on a very small number of staff. Overall the interface is poor and development seems to be lacking. My perception is that more development energy is directed into the BLUEcloud suite, but most of these products remain much less usable than the local client interface.
(Library type: Public; collection size: large; ils satisfaction: 5)