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Statistical Report for Evergreen -- Independent

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Evergreen -- Independent Responses by Sector
Evergreen -- Independent	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	15	7.80	1		0		0		8	8.38	3		0		0		1
ILSFunctionality	15	7.87	1		0		0		8	8.50	3		0		0		1
PrintFunctionality	15	8.13	1		0		0		8	8.00	3		0		0		1
ElectronicFunctionality	15	6.73	1		0		0		8	7.50	3		0		0		1
SatisfactionCustomerSupport	15	8.33	1		0		0		8	8.50	3		0		0		1
CompanyLoyalty	15	8.27	1		0		0		8	8.50	3		0		0		1

2024 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15					1		1	3	4	6	9	7.80	8
ILS Functionality	15					1		1	1	7	5	8	7.87	8
Print Functionality	15							1	3	4	7	9	8.13	8
Electronic Functionality	15				1	1	2	1	5	2	3	7	6.73	7
Company Satisfaction	14						1		1	6	6	8	8.14	8
Support Satisfaction	15							1	1	5	8	9	8.33	9
Support Improvement	0											0	0.00
Company Loyalty	15					1			2	2	10	9	8.27	9
Open Source Interest	15	1	1				3		1		1	5	7.47	10

Category	Total	percent
Considering new ILS	15	0.00%
Considering new Interface	15	0.00%
System Installed on time?	15	0.00%

Average Collection size:		1000169

Type	Count
Public	13
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	8
[3] 100,001-250,000	1
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	1

2023 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	17								6	3	8	9	8.12	8
ILS Functionality	16							1	2	7	6	8	8.13	8
Print Functionality	17		1							4	12	9	8.29	9
Electronic Functionality	17						3	5		3	6	9	7.24	8
Company Satisfaction	16							1	1	3	11	9	8.50	9
Support Satisfaction	15						1			4	10	9	8.47	9
Support Improvement	0											0	0.00
Company Loyalty	15								1	3	11	9	8.67	9
Open Source Interest	12	2		1					1		3	9	7.17	10

Category	Total	percent
Considering new ILS	18	0.00%
Considering new Interface	18	0.00%
System Installed on time?	18	0.00%

Average Collection size:		1119834

Type	Count
Public	13
Academic	1
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	9
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2022 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25						1		3	10	11	9	8.20	8
ILS Functionality	25							1	5	11	8	8	8.04	8
Print Functionality	25						2		4	5	14	9	8.16	9
Electronic Functionality	24	2		1		1	3	5	4	5	3	6	6.08	7
Company Satisfaction	22							1	3	5	13	9	8.36	9
Support Satisfaction	24							1	1	8	14	9	8.46	9
Support Improvement	0											0	0.00
Company Loyalty	24	1					2	1	2	6	12	9	7.75	9
Open Source Interest	19	3	2				1	1	1		4	9	6.63	10

Category	Total	percent
Considering new ILS	26	0.00%
Considering new Interface	26	0.00%
System Installed on time?	26	0.00%

Average Collection size:		941644

Type	Count
Public	19
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	16
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	1

2021 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22						1		2	12	7	8	8.09	8
ILS Functionality	22					1			3	10	8	8	8.05	8
Print Functionality	22							1	2	12	7	8	8.14	8
Electronic Functionality	22					3	3	6	3	4	3	6	6.50	6
Company Satisfaction	20					1	1	1		7	10	9	8.05	9
Support Satisfaction	20					1		1	2	5	11	9	8.15	9
Support Improvement	0											0	0.00
Company Loyalty	18				1		1		1	6	9	9	8.00	9
Open Source Interest	13	2				1			1	2		0	7.46	10

Category	Total	Yes	percent
Considering new ILS	23	1	4.35%
Considering new Interface	23	0	0.00%
System Installed on time?	23	0	0.00%

Average Collection size:		3647466

Type	Count
Public	17
Academic	0
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	10
[3] 100,001-250,000	4
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	3

2020 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	39							3	7	11	18	9	8.13	8
ILS Functionality	38							2	10	10	16	9	8.05	8
Print Functionality	39							1	6	8	24	9	8.41	9
Electronic Functionality	39	1			3	1	2	5	10	7	10	7	6.90	7
Company Satisfaction	37							1	7	7	22	9	8.35	9
Support Satisfaction	34							1	8	7	18	9	8.24	9
Support Improvement	0											0	0.00
Company Loyalty	37	4						1	9	2	21	9	7.41	9
Open Source Interest	30	10		1	1		1			3	9	0	5.50	2

Category	Total	Yes	percent
Considering new ILS	40	1	2.50%
Considering new Interface	40	0	0.00%
System Installed on time?	40	0	0.00%

Average Collection size:		1028690

Type	Count
Public	32
Academic	3
School	0
Consortium	4
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	19
[3] 100,001-250,000	12
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	1

2019 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	57				1	1	1	2	7	25	20	8	7.95	8
ILS Functionality	56				2	1	1	2	9	24	17	8	7.77	8
Print Functionality	56				1	3	1	1	9	19	22	9	7.84	8
Electronic Functionality	55	1	1	3		3	4	4	13	16	10	8	6.76	7
Company Satisfaction	55					2		4	6	16	27	9	8.09	8
Support Satisfaction	55					1	1	2	9	11	31	9	8.20	9
Support Improvement	52						9	7	7	9	20	9	7.46	8
Company Loyalty	51	1				3	2	2	3	10	30	9	7.94	9
Open Source Interest	48	3	1			8	2			3	31	9	7.21	9

Category	Total	Yes	percent
Considering new ILS	57	1	1.75%
Considering new Interface	57	1	1.75%
System Installed on time?	57	49	85.96%

Average Collection size:		802452

Type	Count
Public	47
Academic	4
School	0
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	25
[3] 100,001-250,000	12
[4] 250,001-1,000,000	8
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2018 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	34			1	1	2	2		7	14	7	8	7.26	8
ILS Functionality	34			1	1	2	2	1	8	12	7	8	7.18	8
Print Functionality	34	1			2	1	2	1	4	11	12	9	7.35	8
Electronic Functionality	34	4			3	2	3	2	6	9	5	8	5.97	7
Company Satisfaction	33			1	1		4	1	3	6	17	9	7.67	9
Support Satisfaction	32			1	1		2	1	1	10	16	9	7.88	9
Support Improvement	31		2				8		2	6	13	9	7.13	8
Company Loyalty	30	2				1	1	2	3	2	19	9	7.63	9
Open Source Interest	24	2	1			1	3	2		1	14	9	6.92	9

Category	Total	Yes	percent
Considering new ILS	34	1	2.94%
Considering new Interface	34	2	5.88%
System Installed on time?	34	29	85.29%

Average Collection size:		550386

Type	Count
Public	22
Academic	1
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	19
[3] 100,001-250,000	9
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	1

2017 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	35					1	2	1	12	7	12	7	7.66	8
ILS Functionality	35					1	2	2	13	9	8	7	7.46	7
Print Functionality	35					1	2	3	5	11	13	9	7.77	8
Electronic Functionality	34			1	1	2	4	5	10	8	3	7	6.59	7
Company Satisfaction	32						3	1	5	5	18	9	8.06	9
Support Satisfaction	33					2	2	1	2	8	18	9	8.00	9
Support Improvement	33						11	2	2	5	13	9	7.21	8
Company Loyalty	30	1			1		4	1	1	5	17	9	7.63	9
Open Source Interest	30	4	2		2	2	1		1	1	17	9	6.30	9

Category	Total	Yes	percent
Considering new ILS	35	0	0.00%
Considering new Interface	35	1	2.86%
System Installed on time?	35	31	88.57%

Average Collection size:		1153895

Type	Count
Public	25
Academic	2
School	1
Consortium	6
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	21
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2016 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	33		1		1	1		3	3	16	8	8	7.48	8
ILS Functionality	33					2		4	8	10	9	8	7.55	8
Print Functionality	33					2		2	9	8	12	9	7.73	8
Electronic Functionality	32		1	2	1	2	3	3	8	7	5	7	6.44	7
Company Satisfaction	32	1	1			1	1	1	4	7	16	9	7.63	9
Support Satisfaction	33	2			1		1	2	1	6	20	9	7.73	9
Support Improvement	31	2					4		4	9	12	9	7.35	8
Company Loyalty	29	5			1			2	2	6	13	9	6.69	8
Open Source Interest	30	9	1		1	1		1		2	15	9	5.50	9

Category	Total	Yes	percent
Considering new ILS	33	3	9.09%
Considering new Interface	33	0	0.00%
System Installed on time?	33	33	100.00%

Average Collection size:		660913

Type	Count
Public	27
Academic	3
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	22
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2015 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	21		1		2		1	3	8	4	2	7	6.48	7
ILS Functionality	20			1	2		1	3	6	4	3	7	6.60	7
Print Functionality	21					1	2	4	6	4	4	7	7.05	7
Electronic Functionality	21	1		2	2	3	2	1	6	3	1	7	5.38	6
Company Satisfaction	19	1	1	1	2		1	2	4	4	3	7	5.95	7
Support Satisfaction	19	3			1		1	2	3	4	5	9	6.21	7
Support Improvement	19	3				3	5		1	4	3	5	5.42	5
Company Loyalty	17	2			1	1	1	1	3	2	6	9	6.41	7
Open Source Interest	18	1	2	3		1					11	9	6.17	9

Category	Total	Yes	percent
Considering new ILS	23	4	17.39%
Considering new Interface	23	1	4.35%
System Installed on time?	23	16	69.57%

Average Collection size:		439795

Type	Count
Public	16
Academic	4
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	11
[3] 100,001-250,000	6
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2014 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7				1			3	1	2		6	6.29	6
ILS Functionality	7			1	1		1		2	2		7	5.71	7
Print Functionality	7					1	1	1	1	3		8	6.57	7
Electronic Functionality	7				1	1	1	1	2	1		7	5.71	6
Company Satisfaction	7						2	1		2	2	5	7.14	8
Support Satisfaction	7						1	2		3	1	8	7.14	8
Support Improvement	7					1	1	1	2	1	1	7	6.57	7
Company Loyalty	7			1			2	1		1	2	5	6.29	6
Open Source Interest	6	1		1							4	9	6.33	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	6	75.00%

Average Collection size:		311268

Type	Count
Public	5
Academic	1
School	0
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10			1				1	4	4		7	6.80	7
ILS Functionality	10			1					6	3		7	6.80	7
Print Functionality	10				1			1	3	4	1	8	7.10	8
Electronic Functionality	10			1	1		3		4	1		7	5.60	7
Company Satisfaction	10			1				1	2	3	3	8	7.30	8
Support Satisfaction	9		1				1		2	3	2	8	6.89	8
Support Improvement	9	1					1	1	2	3	1	8	6.44	7
Company Loyalty	9	1					1		1	4	2	8	6.89	8
Open Source Interest	7	1									6	9	7.71	9

Category	Total	Yes	percent
Considering new ILS	10	0	0.00%
Considering new Interface	10	0	0.00%
System Installed on time?	10	9	90.00%

Average Collection size:		217372

Type	Count
Public	8
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	3
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Evergreen -- Independent		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								3	3	1	7	7.71	8
ILS Functionality	7							1	3	3		7	7.29	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	5								1	2	2	8	8.20	8
Support Satisfaction	5								2	1	2	7	8.00	8
Support Improvement	5						1			4		8	7.40	8
Company Loyalty	5									3	2	8	8.40	8
Open Source Interest	4										4	9	9.00	9

Category	Total	Yes	percent
Considering new ILS	8	0	0.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	5	62.50%

Average Collection size:		827637

Type	Count
Public	4
Academic	1
School	0
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2024 : gen: 7.80 company 8.14 loyalty 8.27 support 8.33

2023 : gen: 8.12 company 8.50 loyalty 8.67 support 8.47

2022 : gen: 8.20 company 8.36 loyalty 7.75 support 8.46

2021 : gen: 8.09 company 8.05 loyalty 8.00 support 8.15

2020 : gen: 8.13 company 8.35 loyalty 7.41 support 8.24

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2024)

ILS

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