Statistical Report for Evergreen
Statistics according to type and size categories
The following table presents the 2024 results according to the type and size of the library.
| 2024 Evergreen Responses by Sector |
|---|
| Evergreen | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 68 | 7.68 |
6 | 8.17 | 0 | | 0 | | 40 | 7.72 | 8 | 8.00 | 2 | | 1 | | 3 | |
|---|
| ILSFunctionality | 67 | 7.72 |
6 | 7.83 | 0 | | 0 | | 39 | 7.85 | 8 | 7.75 | 2 | | 1 | | 3 | |
|---|
| PrintFunctionality | 68 | 7.93 |
6 | 8.50 | 0 | | 0 | | 40 | 7.90 | 8 | 8.25 | 2 | | 1 | | 3 | |
|---|
| ElectronicFunctionality | 65 | 6.12 |
6 | 5.50 | 0 | | 0 | | 39 | 6.08 | 7 | 6.14 | 2 | | 1 | | 3 | |
|---|
| SatisfactionCustomerSupport | 67 | 7.99 |
6 | 8.50 | 0 | | 0 | | 39 | 8.21 | 8 | 8.13 | 2 | | 1 | | 3 | |
|---|
| CompanyLoyalty | 66 | 8.08 |
6 | 8.83 | 0 | | 0 | | 39 | 8.15 | 7 | 8.86 | 2 | | 1 | | 3 | |
|---|
| 2024 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 68 |
1 | | | | 1 | 2 | 4 | 17 | 22 | 21 | 8 | 7.68 | 8 |
|---|
| ILS Functionality | 67 |
| | | 1 | 1 | 2 | 4 | 15 | 25 | 19 | 8 | 7.72 | 8 |
|---|
| Print Functionality | 68 |
1 | | | 1 | | 1 | 4 | 9 | 24 | 28 | 9 | 7.93 | 8 |
|---|
| Electronic Functionality | 65 |
5 | | 1 | 5 | 2 | 8 | 7 | 17 | 8 | 12 | 7 | 6.12 | 7 |
|---|
| Company Satisfaction | 67 |
1 | | 1 | | | 4 | 1 | 8 | 25 | 27 | 9 | 7.87 | 8 |
|---|
| Support Satisfaction | 67 |
2 | | | | | 2 | 3 | 6 | 21 | 33 | 9 | 7.99 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 66 |
1 | 1 | | | 1 | 1 | 2 | 5 | 19 | 36 | 9 | 8.08 | 9 |
|---|
| Open Source Interest | 58 |
5 | 2 | 2 | | 1 | 7 | 1 | 2 | 1 | 9 | 9 | 7.48 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 69 |
1 | 1.45% |
|---|
| Considering new Interface | 69 |
3 | 4.35% |
|---|
| System Installed on time? | 69 |
0 | 0.00% |
|---|
| Average Collection size: |
| 647371 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 6 |
|---|
| School | 1 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2023 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 80 |
| | | 1 | | 2 | 5 | 27 | 25 | 20 | 7 | 7.65 | 8 |
|---|
| ILS Functionality | 78 |
| | | 1 | | | 5 | 30 | 25 | 17 | 7 | 7.64 | 8 |
|---|
| Print Functionality | 80 |
| 1 | | | 1 | 3 | 3 | 14 | 31 | 27 | 8 | 7.84 | 8 |
|---|
| Electronic Functionality | 79 |
7 | 2 | 4 | 2 | 1 | 16 | 12 | 9 | 13 | 13 | 5 | 5.77 | 6 |
|---|
| Company Satisfaction | 77 |
| | 1 | | 1 | 3 | 7 | 8 | 22 | 35 | 9 | 7.92 | 8 |
|---|
| Support Satisfaction | 76 |
1 | | | | 1 | 6 | 2 | 6 | 20 | 40 | 9 | 8.00 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 73 |
1 | | | | | 6 | 5 | 7 | 14 | 40 | 9 | 7.96 | 9 |
|---|
| Open Source Interest | 59 |
6 | 2 | 1 | 1 | 1 | 9 | | 3 | | 9 | 5 | 7.25 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 81 |
1 | 1.23% |
|---|
| Considering new Interface | 81 |
0 | 0.00% |
|---|
| System Installed on time? | 81 |
0 | 0.00% |
|---|
| Average Collection size: |
| 456725 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 6 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 77 |
| | | | 1 | 3 | 5 | 17 | 29 | 22 | 8 | 7.77 | 8 |
|---|
| ILS Functionality | 77 |
| | | 1 | 1 | | 7 | 19 | 28 | 21 | 8 | 7.73 | 8 |
|---|
| Print Functionality | 77 |
| | | | 1 | 3 | 2 | 13 | 28 | 30 | 9 | 8.00 | 8 |
|---|
| Electronic Functionality | 73 |
6 | 1 | 2 | 2 | 5 | 12 | 11 | 12 | 15 | 7 | 8 | 5.81 | 6 |
|---|
| Company Satisfaction | 74 |
| | | 2 | 1 | 1 | 6 | 8 | 24 | 32 | 9 | 7.93 | 8 |
|---|
| Support Satisfaction | 76 |
| | 1 | 2 | | 3 | 5 | 1 | 24 | 40 | 9 | 8.05 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 75 |
2 | | 1 | 2 | | 5 | 5 | 6 | 20 | 34 | 9 | 7.61 | 8 |
|---|
| Open Source Interest | 54 |
6 | 2 | | 1 | 1 | 2 | 2 | 2 | 3 | 8 | 9 | 7.61 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
3 | 3.80% |
|---|
| Considering new Interface | 79 |
1 | 1.27% |
|---|
| System Installed on time? | 79 |
0 | 0.00% |
|---|
| Average Collection size: |
| 605450 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 9 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 90 |
| | | 3 | 3 | 7 | 3 | 24 | 29 | 21 | 8 | 7.37 | 8 |
|---|
| ILS Functionality | 90 |
| | | 1 | 4 | 6 | 7 | 22 | 32 | 18 | 8 | 7.37 | 8 |
|---|
| Print Functionality | 89 |
1 | | | | 3 | 3 | 7 | 20 | 27 | 28 | 9 | 7.61 | 8 |
|---|
| Electronic Functionality | 88 |
4 | | | 5 | 8 | 14 | 16 | 20 | 13 | 8 | 7 | 6.01 | 6 |
|---|
| Company Satisfaction | 85 |
1 | | 1 | 1 | 4 | 6 | 5 | 17 | 22 | 28 | 9 | 7.39 | 8 |
|---|
| Support Satisfaction | 88 |
| | 1 | 2 | 3 | 4 | 6 | 16 | 17 | 39 | 9 | 7.67 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 85 |
2 | 2 | 2 | 4 | 4 | 6 | 4 | 16 | 15 | 30 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 58 |
4 | 1 | 1 | 4 | 3 | 3 | | 6 | 5 | 8 | 9 | 7.34 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 92 |
6 | 6.52% |
|---|
| Considering new Interface | 92 |
1 | 1.09% |
|---|
| System Installed on time? | 92 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1074064 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 8 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 107 |
1 | | | 1 | 3 | 5 | 9 | 29 | 31 | 28 | 8 | 7.45 | 8 |
|---|
| ILS Functionality | 106 |
1 | | 1 | 1 | 1 | 7 | 10 | 25 | 37 | 23 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 107 |
| | 1 | 1 | 3 | 2 | 6 | 22 | 33 | 39 | 9 | 7.78 | 8 |
|---|
| Electronic Functionality | 107 |
3 | 2 | 4 | 7 | 9 | 12 | 13 | 23 | 18 | 16 | 7 | 6.11 | 7 |
|---|
| Company Satisfaction | 103 |
1 | 1 | 1 | | 1 | 1 | 6 | 20 | 33 | 39 | 9 | 7.80 | 8 |
|---|
| Support Satisfaction | 102 |
| 1 | | 1 | 1 | 2 | 6 | 19 | 29 | 43 | 9 | 7.90 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 103 |
7 | | | 1 | 1 | 4 | 5 | 20 | 23 | 42 | 9 | 7.37 | 8 |
|---|
| Open Source Interest | 79 |
16 | 1 | 2 | 1 | | 6 | 1 | 2 | 7 | 21 | 9 | 6.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
4 | 3.60% |
|---|
| Considering new Interface | 111 |
1 | 0.90% |
|---|
| System Installed on time? | 111 |
0 | 0.00% |
|---|
| Average Collection size: |
| 642193 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 9 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 111 |
1 | | 1 | 3 | 3 | 6 | 8 | 19 | 41 | 29 | 8 | 7.41 | 8 |
|---|
| ILS Functionality | 110 |
| | | 5 | 4 | 3 | 12 | 25 | 38 | 23 | 8 | 7.31 | 8 |
|---|
| Print Functionality | 110 |
| | | 3 | 4 | 3 | 6 | 21 | 37 | 36 | 8 | 7.66 | 8 |
|---|
| Electronic Functionality | 108 |
4 | 5 | 3 | 2 | 4 | 13 | 13 | 23 | 27 | 14 | 8 | 6.29 | 7 |
|---|
| Company Satisfaction | 109 |
1 | | 1 | 2 | 2 | 5 | 8 | 13 | 29 | 48 | 9 | 7.74 | 8 |
|---|
| Support Satisfaction | 108 |
1 | | 2 | | 5 | 4 | 7 | 16 | 21 | 52 | 9 | 7.72 | 8 |
|---|
| Support Improvement | 104 |
| | | | 4 | 23 | 14 | 14 | 15 | 34 | 9 | 7.11 | 7 |
|---|
| Company Loyalty | 104 |
5 | | 4 | 1 | 5 | 4 | 5 | 11 | 18 | 51 | 9 | 7.32 | 8 |
|---|
| Open Source Interest | 97 |
8 | 1 | 2 | 1 | 10 | 3 | 3 | 2 | 7 | 60 | 9 | 7.12 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
5 | 4.50% |
|---|
| Considering new Interface | 111 |
6 | 5.41% |
|---|
| System Installed on time? | 111 |
99 | 89.19% |
|---|
| Average Collection size: |
| 521226 |
|---|
| Type | Count |
|---|
| Public | 91 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 7 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 82 |
1 | | 3 | 1 | 7 | 4 | 6 | 24 | 27 | 9 | 8 | 6.80 | 7 |
|---|
| ILS Functionality | 81 |
| 1 | 3 | 3 | 3 | 7 | 10 | 23 | 22 | 9 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 82 |
2 | | 1 | 4 | 3 | 5 | 4 | 20 | 28 | 15 | 8 | 7.00 | 8 |
|---|
| Electronic Functionality | 81 |
9 | 3 | 1 | 8 | 4 | 9 | 9 | 17 | 16 | 5 | 7 | 5.38 | 6 |
|---|
| Company Satisfaction | 81 |
1 | 1 | 2 | 1 | | 7 | 4 | 15 | 22 | 28 | 9 | 7.41 | 8 |
|---|
| Support Satisfaction | 79 |
1 | 1 | 1 | 2 | 2 | 3 | 6 | 11 | 20 | 32 | 9 | 7.51 | 8 |
|---|
| Support Improvement | 77 |
| 4 | | 3 | 2 | 23 | 4 | 8 | 14 | 19 | 5 | 6.48 | 7 |
|---|
| Company Loyalty | 76 |
7 | | 1 | | 1 | 6 | 5 | 11 | 14 | 31 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 68 |
5 | 1 | | | 5 | 6 | 3 | 4 | 4 | 40 | 9 | 7.19 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 82 |
7 | 8.54% |
|---|
| Considering new Interface | 82 |
5 | 6.10% |
|---|
| System Installed on time? | 82 |
76 | 92.68% |
|---|
| Average Collection size: |
| 328719 |
|---|
| Type | Count |
|---|
| Public | 60 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 142 |
| | 1 | 2 | 2 | 9 | 19 | 41 | 41 | 27 | 7 | 7.27 | 7 |
|---|
| ILS Functionality | 142 |
| | | 3 | 3 | 16 | 16 | 45 | 38 | 21 | 7 | 7.08 | 7 |
|---|
| Print Functionality | 142 |
1 | | 1 | 1 | 4 | 5 | 15 | 36 | 44 | 35 | 8 | 7.43 | 8 |
|---|
| Electronic Functionality | 138 |
3 | 3 | 4 | 6 | 6 | 15 | 22 | 37 | 31 | 11 | 7 | 6.28 | 7 |
|---|
| Company Satisfaction | 137 |
| | 1 | 2 | 6 | 11 | 8 | 28 | 34 | 47 | 9 | 7.49 | 8 |
|---|
| Support Satisfaction | 135 |
| | 1 | 3 | 5 | 7 | 9 | 23 | 37 | 50 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 133 |
| | 1 | 1 | 8 | 35 | 6 | 17 | 36 | 29 | 8 | 6.89 | 7 |
|---|
| Company Loyalty | 127 |
7 | | 1 | 5 | 4 | 11 | 10 | 14 | 27 | 48 | 9 | 7.04 | 8 |
|---|
| Open Source Interest | 121 |
15 | 4 | 2 | 3 | 9 | 6 | 2 | 3 | 9 | 68 | 9 | 6.61 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 142 |
5 | 3.52% |
|---|
| Considering new Interface | 142 |
11 | 7.75% |
|---|
| System Installed on time? | 142 |
125 | 88.03% |
|---|
| Average Collection size: |
| 462117 |
|---|
| Type | Count |
|---|
| Public | 109 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 15 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 114 |
| 1 | | 1 | 5 | 7 | 17 | 23 | 39 | 21 | 8 | 7.22 | 8 |
|---|
| ILS Functionality | 113 |
| | | 1 | 8 | 4 | 16 | 30 | 34 | 20 | 8 | 7.19 | 7 |
|---|
| Print Functionality | 112 |
1 | | | 1 | 4 | 6 | 12 | 22 | 38 | 28 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 112 |
2 | 1 | 5 | 3 | 6 | 16 | 19 | 24 | 26 | 10 | 8 | 6.29 | 7 |
|---|
| Company Satisfaction | 113 |
2 | 1 | | | 4 | 8 | 11 | 19 | 32 | 36 | 9 | 7.40 | 8 |
|---|
| Support Satisfaction | 111 |
3 | | | 2 | 3 | 8 | 10 | 14 | 26 | 45 | 9 | 7.47 | 8 |
|---|
| Support Improvement | 109 |
3 | | | | 2 | 29 | 8 | 11 | 23 | 33 | 9 | 6.96 | 8 |
|---|
| Company Loyalty | 104 |
7 | 2 | 2 | 2 | 1 | 9 | 6 | 11 | 19 | 45 | 9 | 7.03 | 8 |
|---|
| Open Source Interest | 105 |
15 | 2 | 1 | 3 | 5 | 2 | 4 | 5 | 8 | 60 | 9 | 6.72 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
6 | 5.17% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
107 | 92.24% |
|---|
| Average Collection size: |
| 340121 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 13 |
|---|
| School | 1 |
|---|
| Consortium | 8 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 111 |
| 2 | | 3 | 3 | 4 | 17 | 30 | 32 | 20 | 8 | 7.13 | 7 |
|---|
| ILS Functionality | 110 |
| | 2 | 2 | 6 | 4 | 13 | 33 | 31 | 19 | 7 | 7.11 | 7 |
|---|
| Print Functionality | 111 |
| | 1 | | 4 | 4 | 15 | 19 | 36 | 32 | 8 | 7.54 | 8 |
|---|
| Electronic Functionality | 105 |
4 | 1 | 4 | 6 | 8 | 12 | 10 | 25 | 23 | 12 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 107 |
2 | 1 | 1 | 3 | 4 | 6 | 8 | 18 | 28 | 36 | 9 | 7.29 | 8 |
|---|
| Support Satisfaction | 106 |
4 | 1 | | 4 | 4 | 4 | 6 | 10 | 29 | 44 | 9 | 7.39 | 8 |
|---|
| Support Improvement | 106 |
4 | | | | 7 | 29 | 7 | 11 | 20 | 28 | 5 | 6.64 | 7 |
|---|
| Company Loyalty | 103 |
3 | 2 | 3 | 1 | 3 | 9 | 7 | 11 | 27 | 37 | 9 | 7.15 | 8 |
|---|
| Open Source Interest | 96 |
10 | 6 | 3 | | 6 | 2 | 1 | 3 | 1 | 64 | 9 | 6.84 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 116 |
6 | 5.17% |
|---|
| Considering new Interface | 116 |
3 | 2.59% |
|---|
| System Installed on time? | 116 |
99 | 85.34% |
|---|
| Average Collection size: |
| 182296 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 10 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 91 |
| | 2 | 2 | 7 | 6 | 16 | 23 | 23 | 12 | 7 | 6.78 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 6 | 9 | 11 | 26 | 26 | 7 | 7 | 6.64 | 7 |
|---|
| Print Functionality | 89 |
| | 1 | | 5 | 7 | 4 | 25 | 30 | 17 | 8 | 7.29 | 8 |
|---|
| Electronic Functionality | 89 |
3 | | 3 | 4 | 14 | 12 | 19 | 16 | 10 | 8 | 6 | 5.75 | 6 |
|---|
| Company Satisfaction | 89 |
| | 2 | 2 | 3 | 9 | 12 | 17 | 22 | 22 | 8 | 7.10 | 7 |
|---|
| Support Satisfaction | 89 |
| | 2 | 1 | 6 | 6 | 11 | 19 | 22 | 22 | 8 | 7.12 | 7 |
|---|
| Support Improvement | 89 |
1 | | 1 | | 6 | 25 | 12 | 14 | 11 | 19 | 5 | 6.52 | 6 |
|---|
| Company Loyalty | 85 |
4 | 1 | 2 | 1 | 5 | 12 | 9 | 10 | 17 | 24 | 9 | 6.64 | 7 |
|---|
| Open Source Interest | 79 |
8 | 1 | 2 | 1 | 3 | 3 | 4 | 3 | 5 | 49 | 9 | 7.10 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
2 | 2.15% |
|---|
| Considering new Interface | 93 |
8 | 8.60% |
|---|
| System Installed on time? | 93 |
80 | 86.02% |
|---|
| Average Collection size: |
| 203683 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 6 |
|---|
| School | 0 |
|---|
| Consortium | 5 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| 1 | 4 | | 3 | 2 | 9 | 20 | 18 | 14 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 71 |
| 2 | 3 | 2 | 1 | 3 | 10 | 17 | 20 | 13 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 71 |
| 1 | 1 | 1 | 3 | 2 | 6 | 16 | 26 | 15 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 70 |
5 | 1 | 3 | 6 | 3 | 14 | 4 | 20 | 8 | 6 | 7 | 5.56 | 6 |
|---|
| Company Satisfaction | 70 |
1 | 2 | 1 | 1 | 2 | 2 | 5 | 14 | 23 | 19 | 8 | 7.26 | 8 |
|---|
| Support Satisfaction | 68 |
1 | 1 | 1 | 1 | 3 | 6 | 4 | 13 | 19 | 19 | 8 | 7.15 | 8 |
|---|
| Support Improvement | 69 |
2 | | 1 | | 2 | 9 | 7 | 16 | 17 | 15 | 8 | 6.96 | 7 |
|---|
| Company Loyalty | 66 |
3 | | 2 | 1 | 3 | 6 | 1 | 11 | 16 | 23 | 9 | 7.08 | 8 |
|---|
| Open Source Interest | 58 |
7 | 1 | | | 3 | 2 | 1 | 2 | 6 | 36 | 9 | 7.16 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
2 | 2.82% |
|---|
| Considering new Interface | 71 |
3 | 4.23% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 211418 |
|---|
| Type | Count |
|---|
| Public | 57 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
| 10 | 2 | 4 | 3 | 12 | 9 | 31 | 25 | 10 | 7 | 6.22 | 7 |
|---|
| ILS Functionality | 106 |
2 | | 5 | | 15 | 8 | 15 | 31 | 22 | 8 | 7 | 6.27 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 104 |
| 2 | 2 | 3 | 12 | 9 | 9 | 23 | 22 | 22 | 7 | 6.70 | 7 |
|---|
| Support Satisfaction | 103 |
1 | 1 | 4 | 3 | 12 | 6 | 10 | 21 | 19 | 26 | 9 | 6.69 | 7 |
|---|
| Support Improvement | 102 |
2 | 2 | 2 | | 10 | 25 | 12 | 11 | 24 | 14 | 5 | 6.25 | 6 |
|---|
| Company Loyalty | 101 |
6 | 2 | 1 | 2 | 10 | 6 | 5 | 19 | 26 | 24 | 8 | 6.60 | 7 |
|---|
| Open Source Interest | 89 |
9 | 2 | 1 | | 1 | 2 | 1 | 4 | 7 | 62 | 9 | 7.48 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
2 | 1.80% |
|---|
| Considering new Interface | 111 |
5 | 4.50% |
|---|
| System Installed on time? | 111 |
91 | 81.98% |
|---|
| Average Collection size: |
| 964406 |
|---|
| Type | Count |
|---|
| Public | 96 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 7 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 60 |
1 | 1 | 1 | | 4 | 2 | 12 | 23 | 9 | 7 | 7 | 6.62 | 7 |
|---|
| ILS Functionality | 59 |
1 | 1 | 2 | 3 | | 4 | 11 | 22 | 10 | 5 | 7 | 6.42 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 60 |
2 | | | 3 | 2 | 4 | 5 | 6 | 24 | 14 | 8 | 7.12 | 8 |
|---|
| Support Satisfaction | 59 |
2 | | | 1 | 3 | 5 | 9 | 5 | 19 | 15 | 8 | 7.05 | 8 |
|---|
| Support Improvement | 57 |
2 | | | 1 | 1 | 18 | 6 | 6 | 14 | 9 | 5 | 6.46 | 7 |
|---|
| Company Loyalty | 58 |
6 | | 2 | 1 | 2 | 4 | 4 | 5 | 9 | 25 | 9 | 6.74 | 8 |
|---|
| Open Source Interest | 47 |
3 | 1 | | | 1 | 2 | 1 | 2 | 3 | 34 | 9 | 7.77 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 62 |
1 | 1.61% |
|---|
| Considering new Interface | 62 |
4 | 6.45% |
|---|
| System Installed on time? | 62 |
51 | 82.26% |
|---|
| Average Collection size: |
| 118879 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 5 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 46 |
| | 1 | | 2 | 8 | 4 | 16 | 7 | 8 | 7 | 6.83 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 45 |
2 | 1 | | 2 | 2 | 2 | 7 | 12 | 8 | 9 | 7 | 6.58 | 7 |
|---|
| Support Satisfaction | 45 |
2 | 1 | 2 | 3 | 1 | 5 | 3 | 11 | 8 | 9 | 7 | 6.29 | 7 |
|---|
| Support Improvement | 45 |
3 | 1 | | 1 | 8 | 8 | 1 | 9 | 9 | 5 | 7 | 5.82 | 7 |
|---|
| Company Loyalty | 44 |
2 | | 1 | 2 | 2 | 6 | 2 | 6 | 9 | 14 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 42 |
1 | | 1 | | 1 | 2 | | | | 37 | 9 | 8.31 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 47 |
1 | 2.13% |
|---|
| Considering new Interface | 47 |
7 | 14.89% |
|---|
| System Installed on time? | 47 |
41 | 87.23% |
|---|
| Average Collection size: |
| 178623 |
|---|
| Type | Count |
|---|
| Public | 41 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 20 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 8 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 50 |
| | 1 | | | 11 | 5 | 21 | 6 | 6 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 50 |
| | 2 | 1 | 1 | 13 | 1 | 15 | 10 | 7 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 49 |
2 | | | 2 | | 13 | 2 | 15 | 7 | 8 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 48 |
| | 3 | | 3 | 12 | 6 | 2 | 16 | 6 | 8 | 6.46 | 7 |
|---|
| Company Loyalty | 50 |
1 | 1 | | 1 | | 14 | 1 | 8 | 11 | 13 | 5 | 6.82 | 7 |
|---|
| Open Source Interest | 44 |
1 | 1 | 1 | | | | | | 1 | 40 | 9 | 8.43 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
1 | 1.96% |
|---|
| Considering new Interface | 51 |
6 | 11.76% |
|---|
| System Installed on time? | 51 |
40 | 78.43% |
|---|
| 2008 Survey Results |
| Product: Evergreen |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | | | 1 | 2 | | 4 | 4 | 2 | 7 | 7.08 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 13 |
| | | | 1 | 1 | | 7 | 1 | 3 | 7 | 7.15 | 7 |
|---|
| Support Satisfaction | 13 |
| | | | 1 | 2 | 3 | 2 | | 5 | 9 | 7.00 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 13 |
| | | | | 2 | 1 | 2 | 3 | 5 | 9 | 7.62 | 8 |
|---|
| Open Source Interest | 10 |
| | | | | | | | | 10 | 9 | 9.00 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
1 | 7.69% |
|---|
| Considering new Interface | 13 |
1 | 7.69% |
|---|
| System Installed on time? | 13 |
10 | 76.92% |
|---|
| 4 Responses for Evergreen in 2007 |
2024 : gen: 7.68 company 7.87 loyalty 8.08 support 7.99
2023 : gen: 7.65 company 7.92 loyalty 7.96 support 8.00
2022 : gen: 7.77 company 7.93 loyalty 7.61 support 8.05
2021 : gen: 7.37 company 7.39 loyalty 6.94 support 7.67
2020 : gen: 7.45 company 7.80 loyalty 7.37 support 7.90
2019 : gen: 7.41 company 7.74 loyalty 7.32 support 7.72
2018 : gen: 6.80 company 7.41 loyalty 7.03 support 7.51
2017 : gen: 7.27 company 7.49 loyalty 7.04 support 7.61
2016 : gen: 7.22 company 7.40 loyalty 7.03 support 7.47
2015 : gen: 7.13 company 7.29 loyalty 7.15 support 7.39
2014 : gen: 6.78 company 7.10 loyalty 6.64 support 7.12
2013 : gen: 6.97 company 7.26 loyalty 7.08 support 7.15
2012 : gen: 6.22 company 6.70 loyalty 6.60 support 6.69
2011 : gen: 6.62 company 7.12 loyalty 6.74 support 7.05
2010 : gen: 6.83 company 6.58 loyalty 6.77 support 6.29
2009 : gen: 6.72 company 6.60 loyalty 6.82 support 6.45
2008 : gen: 7.08 company 7.15 loyalty 7.62 support 7.00
Comments (survey2024)
Already using open source
(Library type: Academic; collection size: medium; ils satisfaction: 8)
[...]
(Library type: ; collection size: medium; ils satisfaction: 8)
We had an open source ILS in the past and with the technology support in house, would never want to use open source again.
(Library type: School; collection size: small; ils satisfaction: 7)
We get great support from Equinox Open Library Initiative. There are some functionalities we don't use such as acquisitions, and serials.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Just migrated to Evergreen with Mobius and we love it. Our electronic resources are only in our Summon service because of cost/space considerations for Evergreen and our consortium.
(Library type: Academic; collection size: small; ils satisfaction: 9)
We use Evergreen through our consortium, CWMARS. Individual libraries in our system don't interact with the ILS customer support.
(Library type: Public; collection size: small; ils satisfaction: 7)