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Statistical Report for Carl.X

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Carl.X Responses by Sector
Carl.X	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	16	7.25	0		0		0		6	6.67	5		2		1		1
ILSFunctionality	16	7.31	0		0		0		6	6.83	5		2		1		1
PrintFunctionality	16	7.19	0		0		0		6	5.83	5		2		1		1
ElectronicFunctionality	16	5.69	0		0		0		6	5.83	5		2		1		1
SatisfactionCustomerSupport	16	7.00	0		0		0		6	6.17	5		2		1		1
CompanyLoyalty	16	6.13	0		0		0		6	5.67	5		2		1		1

2024 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16						2	2	5	4	3	7	7.25	7
ILS Functionality	16						1	2	6	5	2	7	7.31	7
Print Functionality	16			1			2		5	4	4	7	7.19	8
Electronic Functionality	16					3	4	5	3	1		6	5.69	6
Company Satisfaction	16				1	1	1		5	5	3	7	7.13	8
Support Satisfaction	16				1	1	2	1	4	2	5	9	7.00	7
Support Improvement	0											0	0.00
Company Loyalty	16	2	1				1		7	2	3	7	6.13	7
Open Source Interest	15	5			1	1	3	1	2		2	0	4.00	5

Category	Total	Yes	percent
Considering new ILS	16	2	12.50%
Considering new Interface	16	0	0.00%
System Installed on time?	16	0	0.00%

Average Collection size:		885531

Type	Count
Public	13
Academic	0
School	1
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	7
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2023 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22			2	1		2	1	9	3	4	7	6.64	7
ILS Functionality	22		1	1	1	1		5	6	5	2	7	6.36	7
Print Functionality	22				1	1		2	9	5	4	7	7.18	7
Electronic Functionality	20		1	1	2	4	2	4	3	1	2	4	5.30	6
Company Satisfaction	22				2		4		6	6	4	7	6.91	7
Support Satisfaction	22				2	1	2	1	6	6	4	7	6.91	7
Support Improvement	0											0	0.00
Company Loyalty	21	1	1	1		1	2	1	5	4	5	7	6.43	7
Open Source Interest	19	4	1	2	2	1	2	1	4		2	0	4.05	4

Category	Total	Yes	percent
Considering new ILS	22	3	13.64%
Considering new Interface	22	1	4.55%
System Installed on time?	22	0	0.00%

Average Collection size:		647100

Type	Count
Public	14
Academic	0
School	1
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	7
[3] 100,001-250,000	7
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2022 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	24					2	3	4	6	4	5	7	6.92	7
ILS Functionality	24					3	2	4	7	5	3	7	6.75	7
Print Functionality	24				1		2	5	4	6	6	8	7.21	8
Electronic Functionality	22	1		1	1	1	6	7	2	1	2	6	5.50	6
Company Satisfaction	24					4	2	2	4	7	5	8	6.96	8
Support Satisfaction	24				1	2	3	1	6	5	6	7	7.00	7
Support Improvement	0											0	0.00
Company Loyalty	24			2			2	6	2	4	8	9	7.00	8
Open Source Interest	23	9	1	3	1	3		2	1		2	0	3.00	2

Category	Total	Yes	percent
Considering new ILS	24	2	8.33%
Considering new Interface	24	0	0.00%
System Installed on time?	24	0	0.00%

Average Collection size:		672177

Type	Count
Public	18
Academic	0
School	4
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	5
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2021 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	25		1	1	1		2	1	8	4	7	7	6.92	7
ILS Functionality	25		1		2		3	3	9	2	5	7	6.56	7
Print Functionality	25			1	3		2	2	5	4	8	9	6.88	7
Electronic Functionality	24	2		1	1	2	4	3	4	3	4	5	5.79	6
Company Satisfaction	25		1		2		3	1	2	8	8	8	7.12	8
Support Satisfaction	24		1		1		4		4	6	8	9	7.17	8
Support Improvement	0											0	0.00
Company Loyalty	25	3		1		1	2	1	3	7	7	8	6.48	8
Open Source Interest	20	9	3	4	2				1	1		0	1.60	1

Category	Total	Yes	percent
Considering new ILS	25	1	4.00%
Considering new Interface	25	0	0.00%
System Installed on time?	25	0	0.00%

Average Collection size:		2582384

Type	Count
Public	19
Academic	0
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	4
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	2

2020 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22			1	1		2	2	7	2	7	7	7.05	7
ILS Functionality	21		1			1	2	4	6	6	1	7	6.57	7
Print Functionality	22				1		4		6	6	5	7	7.18	8
Electronic Functionality	20					2	4	3	6	3	2	7	6.50	7
Company Satisfaction	22					1	2	3	2	5	9	9	7.59	8
Support Satisfaction	22					1	1	2	3	5	10	9	7.82	8
Support Improvement	0											0	0.00
Company Loyalty	21	1		1		1		2	1	7	8	9	7.29	8
Open Source Interest	18	6	3	2	1		2	2		1		0	2.78	10

Category	Total	Yes	percent
Considering new ILS	22	2	9.09%
Considering new Interface	22	0	0.00%
System Installed on time?	22	0	0.00%

Average Collection size:		1831827

Type	Count
Public	19
Academic	0
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	7
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2019 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			2		5	3	3	7	7.00	7
ILS Functionality	14				1		1	2	5	4	1	7	6.86	7
Print Functionality	13							1	3	5	4	8	7.92	8
Electronic Functionality	12				1	1	1	3	4	1	1	7	6.25	7
Company Satisfaction	13			1					3	7	2	8	7.46	8
Support Satisfaction	13			1				1	3	6	2	8	7.31	8
Support Improvement	13				1		2	2	2	4	2	8	6.85	7
Company Loyalty	14					1	1	2		6	4	8	7.50	8
Open Source Interest	13	4	1	4					1	2	1	0	3.15	2

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	3	21.43%
System Installed on time?	14	12	85.71%

Average Collection size:		1063885

Type	Count
Public	13
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2018 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1		1	2	6	1	3	2	6	6.31	6
ILS Functionality	16			1		3		3	4	4	1	7	6.31	7
Print Functionality	16	1		1				4	4	2	4	6	6.63	7
Electronic Functionality	15			3		1	2	4	3	1	1	6	5.47	6
Company Satisfaction	16			1		1	3	4		4	3	6	6.50	6
Support Satisfaction	16			2	1	1	2	3	4	1	2	7	5.81	6
Support Improvement	15	1		1		2	6	2		2	1	5	5.13	5
Company Loyalty	16			1		1	3	1	1	4	5	9	6.94	8
Open Source Interest	16	8	2		2	1			1	1	1	0	2.25	1

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	2	12.50%
System Installed on time?	16	12	75.00%

Average Collection size:		1386978

Type	Count
Public	13
Academic	0
School	1
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2017 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					2	1		4	3	1	7	6.73	7
ILS Functionality	11					1	1	1	4	3	1	7	6.91	7
Print Functionality	11						2		2	6	1	8	7.36	8
Electronic Functionality	10				1		1	3	3	2		6	6.30	7
Company Satisfaction	11			1		1		1	2	4	2	8	6.91	8
Support Satisfaction	10				3			1	3	2	1	3	6.10	7
Support Improvement	8	1		1		2		1	1	1	1	4	5.00	6
Company Loyalty	10			2		1			1	3	3	8	6.60	8
Open Source Interest	11	5	1	3			1			1		0	1.82	1

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	9	75.00%

Average Collection size:		1229446

Type	Count
Public	11
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1			5	1	2	7	7.22	7
ILS Functionality	9					1		3	4	1		7	6.44	7
Print Functionality	8						2		3	3		7	6.88	7
Electronic Functionality	8				1		2	1	4			7	5.88	7
Company Satisfaction	8						1	2	3		2	7	7.00	7
Support Satisfaction	8					1	1	1	2	2	1	7	6.75	7
Support Improvement	8						2	1	2	1	2	5	7.00	7
Company Loyalty	8						1	1	2		4	9	7.63	9
Open Source Interest	8	6	2									0	0.25	0

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	8	80.00%

Average Collection size:		1102392

Type	Count
Public	9
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2015 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1			2	2		1	3		8	5.56	5
ILS Functionality	9			1			3	1	3	1		5	5.78	6
Print Functionality	9			1			1	3	1	2	1	6	6.33	6
Electronic Functionality	9		1		1	3		1	3			4	4.78	4
Company Satisfaction	9	1			1	1	1		1	4		8	5.67	7
Support Satisfaction	9	1			1		2		1	4		8	5.78	7
Support Improvement	9		1			1	2	1	2	2		5	5.67	6
Company Loyalty	9	2				2	2			1	2	0	4.89	5
Open Source Interest	9	6	1	2								0	0.56	0

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	4	40.00%
System Installed on time?	10	6	60.00%

Average Collection size:		1424795

Type	Count
Public	6
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2014 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1		1	2	2		7	6.67	7
ILS Functionality	6						2	1	2	1		5	6.33	7
Print Functionality	6					2			2	1	1	4	6.50	7
Electronic Functionality	6					1	2		2	1		5	6.00	7
Company Satisfaction	6						2		2	1	1	5	6.83	7
Support Satisfaction	5					1				4		8	7.20	8
Support Improvement	5						2		1	1	1	5	6.80	7
Company Loyalty	6			1					2	1	2	7	7.00	8
Open Source Interest	6	3					1		2			0	3.17	5

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		2391334

Type	Count
Public	5
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2013 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	1	3	1	8	7.14	8
ILS Functionality	7						1	1	2	2	1	7	7.14	7
Print Functionality	6						1			4	1	8	7.67	8
Electronic Functionality	7					2		2		2	1	4	6.43	6
Company Satisfaction	7					1	1		1	3	1	8	7.00	8
Support Satisfaction	7						2	1	1	1	2	5	7.00	7
Support Improvement	7					2	2	1		1	1	4	5.86	5
Company Loyalty	7						2			3	2	8	7.43	8
Open Source Interest	7	2	1	3			1					2	1.71	2

Category	Total	Yes	percent
Considering new ILS	7	2	28.57%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		1775618

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2012 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8					3		1	2	2		4	6.00	7
ILS Functionality	8						2	3	2	1		6	6.25	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8					2	2		2	1	1	4	6.13	7
Support Satisfaction	8					2	1	1	2	2		4	6.13	7
Support Improvement	8						4		4			5	6.00	7
Company Loyalty	8			1	2		1		2	1	1	3	5.50	7
Open Source Interest	8	2	1	1	2			1			1	0	3.00	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	2	25.00%
System Installed on time?	8	7	87.50%

Average Collection size:		2662290

Type	Count
Public	8
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2024 : gen: 7.25 company 7.13 loyalty 6.13 support 7.00

2023 : gen: 6.64 company 6.91 loyalty 6.43 support 6.91

2022 : gen: 6.92 company 6.96 loyalty 7.00 support 7.00

2021 : gen: 6.92 company 7.12 loyalty 6.48 support 7.17

2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments (survey2024)

We would love to go to an Open Source ILS, but do not currently have the resources to employ the staff needed for that type of a transition. (Library type: Public; collection size: medium; ils satisfaction: 5)

The [...] team who manages CARL.X for [...] does a superb job of responding to development needs and requests. We appreciate their hard work in customizing CARL.X to improve its functionality for our school librarians. (Library type: School; collection size: very large; ils satisfaction: 7)

Collection number include electronic books. 92K physical collection + over 100K OverDrive/Libby eCollection (Library type: ; collection size: medium; ils satisfaction: 7)

CARL X as a product is functional but often not intuitive to those who haven't been using it for a long time. Minor idiosyncrasies of the software can be overlooked by even daily users. Unclear information being presented by the ILS can lead to staff oversights that hinder customer service. (Library type: Public; collection size: medium; ils satisfaction: 5)

ILS

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