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Statistical Report for Atriuum

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Atriuum Responses by Sector
Atriuum	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	47	7.85	1		0		0		43	7.84	0		0		0		0
ILSFunctionality	47	7.70	1		0		0		43	7.74	0		0		0		0
PrintFunctionality	45	7.93	1		0		0		41	7.95	0		0		0		0
ElectronicFunctionality	41	6.20	1		0		0		38	6.21	0		0		0		0
SatisfactionCustomerSupport	45	7.91	1		0		0		41	7.85	0		0		0		0
CompanyLoyalty	47	7.79	1		0		0		43	7.79	0		0		0		0

2024 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	47						5	3	8	9	22	9	7.85	8
ILS Functionality	47					1	5	3	10	7	21	9	7.70	8
Print Functionality	45				1		2	5	4	11	22	9	7.93	8
Electronic Functionality	41	2	1	1	1	6	6	2	6	4	12	9	6.20	7
Company Satisfaction	47					1	6	1	4	10	25	9	7.94	9
Support Satisfaction	45				1	2	1	4	5	7	25	9	7.91	9
Support Improvement	0											0	0.00
Company Loyalty	47		1		2	1	2	4	3	6	28	9	7.79	9
Open Source Interest	42	14	2	2	1	1	6	3	5	4	3	0	3.93	5

Category	Total	Yes	percent
Considering new ILS	48	3	6.25%
Considering new Interface	48	1	2.08%
System Installed on time?	48	0	0.00%

Average Collection size:		30391

Type	Count
Public	44
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	41
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2023 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	64	1					2	6	13	19	23	9	7.75	8
ILS Functionality	64	1					2	10	11	16	24	9	7.67	8
Print Functionality	63	2						6	4	21	30	9	7.97	8
Electronic Functionality	61	5			4		4	7	12	10	19	9	6.70	7
Company Satisfaction	63					1		6	11	17	28	9	8.02	8
Support Satisfaction	62	1				1	2	3	8	16	31	9	7.98	9
Support Improvement	0											0	0.00
Company Loyalty	64	1	2	1		3	2	5	4	15	31	9	7.55	8
Open Source Interest	59	24	3	4	9	3	6	5	2	2	1	0	2.53	2

Category	Total	Yes	percent
Considering new ILS	65	5	7.69%
Considering new Interface	65	1	1.54%
System Installed on time?	65	0	0.00%

Average Collection size:		40685

Type	Count
Public	55
Academic	1
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	52
[3] 100,001-250,000	6
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2022 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	73				2	2	1	4	12	23	29	9	7.84	8
ILS Functionality	73				2	1	4	4	12	17	33	9	7.82	8
Print Functionality	72	2				4		2	10	23	31	9	7.79	8
Electronic Functionality	71	5	2	1	3	4	6	7	10	11	22	9	6.44	7
Company Satisfaction	72	2	1			2	2	5	10	20	30	9	7.63	8
Support Satisfaction	71	1	1			2	3	3	14	9	38	9	7.80	9
Support Improvement	0											0	0.00
Company Loyalty	73	2	1			1	7	3	7	16	36	9	7.66	8
Open Source Interest	70	20	4	7	6	6	10	8	1	4	3	0	3.34	3

Category	Total	Yes	percent
Considering new ILS	76	6	7.89%
Considering new Interface	76	0	0.00%
System Installed on time?	76	0	0.00%

Average Collection size:		48082

Type	Count
Public	69
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	9
[2] 10,001-100,000	55
[3] 100,001-250,000	10
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2021 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	88						1	11	15	24	37	9	7.97	8
ILS Functionality	88							10	21	22	35	9	7.93	8
Print Functionality	88			1		1		4	14	25	43	9	8.13	8
Electronic Functionality	85	2	1	1	1	4	9	9	13	13	32	9	7.11	8
Company Satisfaction	88				1		1	9	10	20	47	9	8.13	9
Support Satisfaction	88					3	3	5	9	15	53	9	8.15	9
Support Improvement	0											0	0.00
Company Loyalty	88					2	1	8	13	17	47	9	8.08	9
Open Source Interest	80	33	4	6	9	3	12	6	2	4	1	0	2.58	2

Category	Total	percent
Considering new ILS	90	0.00%
Considering new Interface	90	0.00%
System Installed on time?	90	0.00%

Average Collection size:		43686

Type	Count
Public	81
Academic	0
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	73
[3] 100,001-250,000	10
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2020 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	97					1	2	3	18	27	46	9	8.12	8
ILS Functionality	95				2		1	9	14	27	42	9	7.97	8
Print Functionality	94					1	4	7	14	26	42	9	7.98	8
Electronic Functionality	89	7			1		10	8	20	15	28	9	6.89	7
Company Satisfaction	96				1		3	3	10	22	57	9	8.28	9
Support Satisfaction	97				1		4	2	8	16	66	9	8.38	9
Support Improvement	0											0	0.00
Company Loyalty	95	1		1		1	1	9	11	13	58	9	8.08	9
Open Source Interest	85	26	3	5	8	8	10	12	3	4	3	0	3.54	3

Category	Total	Yes	percent
Considering new ILS	97	8	8.25%
Considering new Interface	97	0	0.00%
System Installed on time?	97	0	0.00%

Average Collection size:		32151

Type	Count
Public	83
Academic	2
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	15
[2] 10,001-100,000	78
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	78	1				1	3	4	10	25	34	9	7.94	8
ILS Functionality	78			1		3	3	3	11	24	33	9	7.86	8
Print Functionality	74			1		1	3	2	8	23	36	9	8.07	8
Electronic Functionality	70	7	3			4		7	14	16	19	9	6.54	8
Company Satisfaction	76			1	1	1	3	2	7	19	42	9	8.09	9
Support Satisfaction	75				2	3	2	1	4	16	47	9	8.17	9
Support Improvement	74			1	3	4	17	1	4	13	31	9	7.15	8
Company Loyalty	76	2		1		4	2	5	8	8	46	9	7.79	9
Open Source Interest	77	33	8	9	2	9	4	4	2	1	5	0	2.32	1

Category	Total	Yes	percent
Considering new ILS	79	4	5.06%
Considering new Interface	79	3	3.80%
System Installed on time?	79	76	96.20%

Average Collection size:		52122

Type	Count
Public	66
Academic	3
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	12
[2] 10,001-100,000	58
[3] 100,001-250,000	7
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	101		1			2	5	7	12	28	46	9	7.90	8
ILS Functionality	101		1		1	2	6	7	18	25	41	9	7.71	8
Print Functionality	101	1	1			1	1	8	11	32	46	9	7.97	8
Electronic Functionality	91	4	2	1	3	6	8	6	13	20	28	9	6.77	8
Company Satisfaction	100		1		2	2	2	4	12	22	55	9	8.04	9
Support Satisfaction	98		2		1		6	1	9	22	57	9	8.09	9
Support Improvement	97			1		8	27	4	9	11	37	9	6.98	7
Company Loyalty	99	2	1	4	1	3	3	3	13	17	52	9	7.60	9
Open Source Interest	99	40	9	11	4	9	15	4	3		4	0	2.37	2

Category	Total	Yes	percent
Considering new ILS	101	6	5.94%
Considering new Interface	101	1	0.99%
System Installed on time?	101	98	97.03%

Average Collection size:		40719

Type	Count
Public	86
Academic	1
School	6
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	13
[2] 10,001-100,000	79
[3] 100,001-250,000	7
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	115			2	2	2	2	4	11	40	52	9	7.97	8
ILS Functionality	115			1	3	2	1	5	12	48	43	8	7.90	8
Print Functionality	114	2		1	1	2	2	3	9	40	54	9	7.98	8
Electronic Functionality	106	6	1	2	2	6	6	6	20	26	31	9	6.87	8
Company Satisfaction	115			2	2	3		2	13	33	60	9	8.08	9
Support Satisfaction	114			1	2	2	2	2	6	31	68	9	8.25	9
Support Improvement	104				3	8	15	6	12	14	46	9	7.33	8
Company Loyalty	112	6			1	2	4	1	14	25	59	9	7.73	9
Open Source Interest	112	54	9	6	7	15	6	5	7	2	1	0	2.11	1

Category	Total	Yes	percent
Considering new ILS	115	4	3.48%
Considering new Interface	115	2	1.74%
System Installed on time?	115	112	97.39%

Average Collection size:		41608

Type	Count
Public	95
Academic	1
School	11
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	15
[2] 10,001-100,000	89
[3] 100,001-250,000	6
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2016 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	101			2		3	2	3	16	32	43	9	7.91	8
ILS Functionality	101			2	1	2	1	4	20	36	35	8	7.79	8
Print Functionality	97				3	2	2	5	6	36	43	9	7.98	8
Electronic Functionality	97	5	2	1	3	5	10	9	8	22	32	9	6.77	8
Company Satisfaction	100		1	1	2	1	2	6	10	28	49	9	7.94	8
Support Satisfaction	99			1		2	4	4	10	26	52	9	8.08	9
Support Improvement	99		2		1	6	18	11	7	21	33	9	7.06	8
Company Loyalty	98	1	1	1	1	1	6	5	9	22	51	9	7.84	9
Open Source Interest	99	46	9	7	6	10	9	5	3	1	3	0	2.14	1

Category	Total	Yes	percent
Considering new ILS	102	8	7.84%
Considering new Interface	102	2	1.96%
System Installed on time?	102	95	93.14%

Average Collection size:		35661

Type	Count
Public	89
Academic	0
School	7
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	13
[2] 10,001-100,000	83
[3] 100,001-250,000	4
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2015 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	133	1		2	1	4	2	9	22	39	53	9	7.74	8
ILS Functionality	133			2	6	1	4	12	22	40	46	9	7.56	8
Print Functionality	130	1		1	3	3	6	5	19	32	60	9	7.78	8
Electronic Functionality	117	3	1	2	5	4	8	10	21	31	32	9	7.00	8
Company Satisfaction	131		1	2	1	1	5	10	12	27	72	9	7.98	9
Support Satisfaction	131	1			2	3	2	6	11	28	78	9	8.15	9
Support Improvement	127	1	1		2	8	24	5	8	23	55	9	7.28	8
Company Loyalty	130	5	3	2	2	3	5	8	13	28	61	9	7.40	8
Open Source Interest	130	56	16	15	5	19	11	2	3	2	1	0	1.92	1

Category	Total	Yes	percent
Considering new ILS	138	8	5.80%
Considering new Interface	138	4	2.90%
System Installed on time?	138	127	92.03%

Average Collection size:		14631666

Type	Count
Public	121
Academic	0
School	12
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	13
[2] 10,001-100,000	116
[3] 100,001-250,000	5
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	1

2014 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	218	1			1		5	9	39	64	99	9	8.06	8
ILS Functionality	218			1			4	21	38	70	84	9	7.94	8
Print Functionality	218			1	1	1	7	10	31	65	102	9	8.07	8
Electronic Functionality	208	9		2	4	5	22	17	28	48	73	9	7.14	8
Company Satisfaction	216	1	1		1	1	2	11	22	67	110	9	8.17	9
Support Satisfaction	218	1	1		2		4	10	25	47	128	9	8.21	9
Support Improvement	207	1	1	1		6	31	21	28	33	85	9	7.41	8
Company Loyalty	213	4	1	2	1	4	10	17	18	41	115	9	7.82	9
Open Source Interest	211	92	18	24	10	27	26	4	3	2	5	0	2.09	1

Category	Total	Yes	percent
Considering new ILS	223	3	1.35%
Considering new Interface	223	3	1.35%
System Installed on time?	223	214	95.96%

Average Collection size:		31803

Type	Count
Public	185
Academic	1
School	35
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	38
[2] 10,001-100,000	170
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	221	1	1	1	1	1	5	10	31	66	104	9	8.04	8
ILS Functionality	221	1		2	2	1	3	10	33	73	96	9	8.00	8
Print Functionality	221			1	1	1	6	12	24	69	107	9	8.12	8
Electronic Functionality	214	5		4	2	4	19	20	32	52	76	9	7.33	8
Company Satisfaction	220	1		1	1	1	8	2	20	62	124	9	8.24	9
Support Satisfaction	218	1	1	1	2	1	6	4	21	46	135	9	8.24	9
Support Improvement	212	1	1			6	31	10	12	46	105	9	7.72	8
Company Loyalty	217	3		1		3	9	12	17	45	127	9	8.08	9
Open Source Interest	210	102	20	12	8	18	34	8	3	1	4	0	2.01	1

Category	Total	Yes	percent
Considering new ILS	229	3	1.31%
Considering new Interface	229	2	0.87%
System Installed on time?	229	213	93.01%

Average Collection size:		43562

Type	Count
Public	174
Academic	2
School	53
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	30
[2] 10,001-100,000	169
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2012 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	132	1			1	4	2	11	24	41	48	9	7.75	8
ILS Functionality	132	1		1		3	7	11	20	56	33	8	7.58	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	132		1		1		3	11	13	47	56	9	8.00	8
Support Satisfaction	133		1		3	1	3	9	12	31	73	9	8.06	9
Support Improvement	129			1	1	4	28	10	9	24	52	9	7.32	8
Company Loyalty	133	3		3		2	10	8	17	26	64	9	7.63	8
Open Source Interest	131	50	14	15	10	8	14	8	5	3	4	0	2.44	2

Category	Total	Yes	percent
Considering new ILS	136	5	3.68%
Considering new Interface	136	1	0.74%
System Installed on time?	136	130	95.59%

Average Collection size:		38878

Type	Count
Public	128
Academic	1
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	10
[2] 10,001-100,000	121
[3] 100,001-250,000	4
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	32					1	3	1	8	8	11	9	7.63	8
ILS Functionality	32					2	2	2	8	12	6	8	7.38	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	32					2	1	3	3	12	11	8	7.72	8
Support Satisfaction	30					2	3	1	2	9	13	9	7.73	8
Support Improvement	31					2	8	2	5	7	7	5	6.90	7
Company Loyalty	31					1	5	2	5	8	10	9	7.42	8
Open Source Interest	32	9	7	2	2	5	3		1	2	1	0	2.63	2

Category	Total	Yes	percent
Considering new ILS	32	0	0.00%
Considering new Interface	32	0	0.00%
System Installed on time?	32	30	93.75%

Average Collection size:		49962

Type	Count
Public	28
Academic	1
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	25
[3] 100,001-250,000	5
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	23	1			1		1	2	5	9	4	8	7.09	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	23	1				1	1		5	8	7	8	7.43	8
Support Satisfaction	23	1				1		1	4	7	9	9	7.61	8
Support Improvement	21	1					8	1	1	5	5	5	6.57	7
Company Loyalty	23	1			2			1	2	10	7	8	7.35	8
Open Source Interest	22	10	4		4	1	2		1			0	1.68	1

Category	Total	Yes	percent
Considering new ILS	24	1	4.17%
Considering new Interface	24	0	0.00%
System Installed on time?	24	23	95.83%

Average Collection size:		26832

Type	Count
Public	20
Academic	1
School	3
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	21
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2009 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	55		1		1	3		4	13	14	19	9	7.53	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	55		1	2		1	3	2	9	16	21	9	7.56	8
Support Satisfaction	55	1	1	1	1	1	1	4	5	18	22	9	7.56	8
Support Improvement	53	1	1		1	1	14	3	7	13	12	5	6.74	7
Company Loyalty	54	3	1	2	1	1	1	3	10	10	22	9	7.09	8
Open Source Interest	53	15	7	4	5	3	10	2	2	2	3	0	3.04	3

Category	Total	Yes	percent
Considering new ILS	56	6	10.71%
Considering new Interface	56	2	3.57%
System Installed on time?	56	48	85.71%

2008 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7		1						2	1	3	9	7.14	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	7				1				1	2	3	9	7.57	8
Support Satisfaction	6						1	1		2	2	8	7.50	8
Support Improvement	0	not applicable
Company Loyalty	7			1				1	2	1	2	7	6.86	7
Open Source Interest	6		3	2				1				1	2.17	2

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	0	0.00%
System Installed on time?	7	5	71.43%

2007 Survey Results
Product: Atriuum		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	5		1					1		2	1	8	6.40	8
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	6		1					1	2	2		7	6.17	7
Support Satisfaction	6		1				1	2		1	1	6	5.83	6
Support Improvement	0	not applicable
Company Loyalty	6		1			1	1			2	1	8	5.83	8
Open Source Interest	6	2	3					1				1	1.50	1

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	1	16.67%

2024 : gen: 7.85 company 7.94 loyalty 7.79 support 7.91

2023 : gen: 7.75 company 8.02 loyalty 7.55 support 7.98

2022 : gen: 7.84 company 7.63 loyalty 7.66 support 7.80

2021 : gen: 7.97 company 8.13 loyalty 8.08 support 8.15

2020 : gen: 8.12 company 8.28 loyalty 8.08 support 8.38

2019 : gen: 7.94 company 8.09 loyalty 7.79 support 8.17

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2024)

Atriuum customer service has been unable to assist us in addressing issues. Customer service rep completely deleted a bibliographic record and truly did not know what she was doing. We've had better luck resorting to Atriuum's (outdated) technical manual and troubleshooting issues for ourselves. (Library type: Public; collection size: small; ils satisfaction: 6)

We are a very small library system. We believe our patrons would benefit from the library participating in SCLends which uses SirsiDynix as the ILS for all of the participating counties. Our wish to change ILS has more to do with that rather than dissatisfaction with Atriuum. (Library type: Public; collection size: small; ils satisfaction: 5)

The overdue letter process was more difficult than expected. I'm also a bit disappointed Atriuum support cannot tell me how many overdue notices were sent by e-mail. (Library type: Public; collection size: medium; ils satisfaction: 5)

We recently migrated to Atriuum from VERSO. We are very happy with Atriuum thus far. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.