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Statistical Report for Alma

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 Alma Responses by Sector
Alma	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	276	7.13	62	7.00	83	7.18	60	7.28	0		1		1		0		7	7.43
ILSFunctionality	275	7.31	62	7.16	82	7.32	60	7.43	0		1		1		0		7	7.43
PrintFunctionality	276	7.39	62	7.23	83	7.43	60	7.48	0		1		1		0		7	7.57
ElectronicFunctionality	275	7.19	61	7.02	83	7.25	60	7.23	0		1		1		0		7	7.57
SatisfactionCustomerSupport	275	6.09	62	6.13	83	6.16	60	5.85	0		1		1		0		6	7.17
CompanyLoyalty	272	6.86	60	6.55	82	6.90	59	7.02	0		1		1		0		7	8.00

2024 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	276	2	1		1	5	14	31	114	83	25	7	7.13	7
ILS Functionality	275	2			3	5	9	31	85	106	34	8	7.31	8
Print Functionality	276	2			2	2	10	30	83	109	38	8	7.39	8
Electronic Functionality	275	2		1	2	5	16	38	78	102	31	8	7.19	7
Company Satisfaction	276	5	1	2	6	11	24	47	106	58	16	7	6.59	7
Support Satisfaction	275	4	6	8	8	22	33	55	81	42	16	7	6.09	7
Support Improvement	0											0	0.00
Company Loyalty	272	4	2	3	11	10	25	20	84	65	48	7	6.86	7
Open Source Interest	266	68	29	33	25	14	37	20	14	12	10	0	3.21	2

Category	Total	Yes	percent
Considering new ILS	283	13	4.59%
Considering new Interface	283	21	7.42%
System Installed on time?	283	0	0.00%

Average Collection size:		1955939

Type	Count
Public	2
Academic	225
School	0
Consortium	7
Special	5

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	47
[3] 100,001-250,000	40
[4] 250,001-1,000,000	83
[5] 1,000,001-10,000,000	78
[6] over 10,000,001	9

2023 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	394	1		1	4	7	18	52	164	124	23	7	7.08	7
ILS Functionality	396				1	10	20	49	146	138	32	7	7.20	7
Print Functionality	395					11	16	36	121	164	47	8	7.40	8
Electronic Functionality	395	1	1	3	4	9	24	70	110	141	32	8	7.04	7
Company Satisfaction	391	1	1	4	18	12	24	79	129	104	19	7	6.68	7
Support Satisfaction	394	5	3	8	16	33	51	73	114	72	19	7	6.19	7
Support Improvement	0											0	0.00
Company Loyalty	389	8	1	4	7	15	40	36	96	121	61	8	6.93	7
Open Source Interest	380	99	28	55	58	24	54	22	26	10	4	0	2.92	3

Category	Total	Yes	percent
Considering new ILS	409	18	4.40%
Considering new Interface	409	16	3.91%
System Installed on time?	409	0	0.00%

Average Collection size:		2065594

Type	Count
Public	0
Academic	318
School	0
Consortium	12
Special	6

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	63
[3] 100,001-250,000	67
[4] 250,001-1,000,000	116
[5] 1,000,001-10,000,000	109
[6] over 10,000,001	16

2022 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	428	1	2		2	6	23	54	207	113	20	7	7.02	7
ILS Functionality	428	1	1	1	5	4	22	59	158	134	43	7	7.16	7
Print Functionality	425	2			1	9	10	40	139	174	50	8	7.40	8
Electronic Functionality	426	1	4	2	7	10	21	69	139	138	35	7	7.00	7
Company Satisfaction	424	2	4	3	13	18	37	94	148	88	17	7	6.52	7
Support Satisfaction	425	2	7	5	27	35	62	98	105	69	15	7	6.02	6
Support Improvement	0											0	0.00
Company Loyalty	421	7	3	2	8	16	42	56	116	103	68	7	6.86	7
Open Source Interest	407	102	38	58	44	32	51	28	23	15	13	0	3.11	3

Category	Total	Yes	percent
Considering new ILS	435	16	3.68%
Considering new Interface	435	17	3.91%
System Installed on time?	435	0	0.00%

Average Collection size:		2759097

Type	Count
Public	2
Academic	350
School	0
Consortium	11
Special	3

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	81
[3] 100,001-250,000	68
[4] 250,001-1,000,000	119
[5] 1,000,001-10,000,000	110
[6] over 10,000,001	14

2021 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	367		1	5	4	12	29	61	137	98	20	7	6.83	7
ILS Functionality	366			3	5	10	20	44	126	124	34	7	7.12	7
Print Functionality	364			1	5	8	15	43	106	148	38	8	7.28	8
Electronic Functionality	366		2	3	8	16	27	67	114	102	27	7	6.80	7
Company Satisfaction	367	1		6	16	15	33	76	117	82	21	7	6.55	7
Support Satisfaction	365	1	5	9	19	25	47	85	97	55	22	7	6.14	6
Support Improvement	0											0	0.00
Company Loyalty	359	6	4	7	15	12	46	22	92	86	69	7	6.76	7
Open Source Interest	354	116	30	52	31	23	43	16	17	10	9	0	2.77	2

Category	Total	Yes	percent
Considering new ILS	376	16	4.26%
Considering new Interface	376	22	5.85%
System Installed on time?	376	0	0.00%

Average Collection size:		2114526

Type	Count
Public	0
Academic	286
School	0
Consortium	14
Special	8

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	74
[3] 100,001-250,000	54
[4] 250,001-1,000,000	109
[5] 1,000,001-10,000,000	90
[6] over 10,000,001	15

2020 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	318			1	3	7	16	41	141	88	21	7	7.06	7
ILS Functionality	317			3		4	18	30	121	107	34	7	7.26	7
Print Functionality	314			2	1	3	10	29	90	131	48	8	7.49	8
Electronic Functionality	313		2	1	4	7	19	59	115	82	24	7	6.93	7
Company Satisfaction	317		3	2	7	12	13	71	101	92	16	7	6.79	7
Support Satisfaction	318		6	5	13	20	47	66	93	49	19	7	6.23	7
Support Improvement	0											0	0.00
Company Loyalty	310	7	2	1	3	7	23	35	78	93	61	8	7.11	7
Open Source Interest	307	101	38	45	34	15	35	14	8	7	8	0	2.45	2

Category	Total	Yes	percent
Considering new ILS	322	11	3.42%
Considering new Interface	322	19	5.90%
System Installed on time?	322	0	0.00%

Average Collection size:		1445028

Type	Count
Public	0
Academic	274
School	0
Consortium	10
Special	7

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	53
[3] 100,001-250,000	51
[4] 250,001-1,000,000	94
[5] 1,000,001-10,000,000	87
[6] over 10,000,001	7

2019 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	375			7	6	10	39	70	142	79	22	7	6.70	7
ILS Functionality	376			5	7	15	30	48	148	87	36	7	6.88	7
Print Functionality	374	1		3	1	19	32	56	114	104	44	7	6.97	7
Electronic Functionality	372	2		6	7	14	48	62	116	93	24	7	6.65	7
Company Satisfaction	376		8	7	15	18	43	75	115	66	29	7	6.38	7
Support Satisfaction	375	3	8	12	19	28	64	91	88	43	19	6	5.86	6
Support Improvement	365	4	9	5	21	52	128	49	50	22	25	5	5.41	5
Company Loyalty	371	6	7	8	8	17	51	41	92	79	62	7	6.60	7
Open Source Interest	372	129	51	47	42	29	28	19	11	8	8	0	2.30	2

Category	Total	Yes	percent
Considering new ILS	383	14	3.66%
Considering new Interface	383	7	1.83%
System Installed on time?	383	345	90.08%

Average Collection size:		1494019

Type	Count
Public	0
Academic	320
School	0
Consortium	12
Special	6

Size Category	Count
[1] Under 10,000	10
[2] 10,001-100,000	71
[3] 100,001-250,000	53
[4] 250,001-1,000,000	115
[5] 1,000,001-10,000,000	107
[6] over 10,000,001	11

2018 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	311		2	3	4	14	34	63	118	69	4	7	6.55	7
ILS Functionality	310		1	1	5	14	33	57	105	81	13	7	6.71	7
Print Functionality	307		1	2	5	11	24	48	99	87	30	7	6.94	7
Electronic Functionality	305	2	2	6	6	14	41	46	96	79	13	7	6.52	7
Company Satisfaction	310	1	5	6	13	19	35	57	91	70	13	7	6.33	7
Support Satisfaction	308	2	8	13	17	20	48	70	68	50	12	6	5.87	6
Support Improvement	295	3	5	7	9	38	112	42	33	30	16	5	5.51	5
Company Loyalty	305	8	5	8	6	17	33	37	71	65	55	7	6.58	7
Open Source Interest	304	104	51	49	22	27	20	16	8	4	3	0	2.09	1

Category	Total	Yes	percent
Considering new ILS	317	10	3.15%
Considering new Interface	317	9	2.84%
System Installed on time?	317	291	91.80%

Average Collection size:		1442753

Type	Count
Public	0
Academic	261
School	0
Consortium	10
Special	5

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	59
[3] 100,001-250,000	39
[4] 250,001-1,000,000	101
[5] 1,000,001-10,000,000	87
[6] over 10,000,001	6

2017 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	253			4	5	8	27	50	107	43	9	7	6.58	7
ILS Functionality	252			3	3	7	20	45	102	61	11	7	6.80	7
Print Functionality	253			3	4	6	23	31	91	75	20	7	6.96	7
Electronic Functionality	253		2	3	6	7	23	60	72	65	15	7	6.67	7
Company Satisfaction	252	1	4	3	2	14	39	43	73	55	18	7	6.50	7
Support Satisfaction	251	1	5	5	8	23	45	53	60	37	14	7	6.04	6
Support Improvement	247	1	4	6	9	31	83	38	33	21	21	5	5.66	5
Company Loyalty	249	5	5	5	5	11	29	25	57	57	50	7	6.72	7
Open Source Interest	249	87	52	42	22	17	15	7	3	1	3	0	1.78	1

Category	Total	Yes	percent
Considering new ILS	260	3	1.15%
Considering new Interface	260	4	1.54%
System Installed on time?	260	242	93.08%

Average Collection size:		1178078

Type	Count
Public	0
Academic	225
School	0
Consortium	7
Special	6

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	40
[3] 100,001-250,000	39
[4] 250,001-1,000,000	88
[5] 1,000,001-10,000,000	73
[6] over 10,000,001	1

2016 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	157	2	2	2	3	5	18	28	54	33	10	7	6.53	7
ILS Functionality	157	1	1	1	7	7	12	22	51	44	11	7	6.70	7
Print Functionality	157	1	1	1	4	7	13	24	42	47	17	8	6.85	7
Electronic Functionality	153	3	1		2	8	12	28	37	44	18	8	6.80	7
Company Satisfaction	157	3	1	2	7	8	15	28	41	38	14	7	6.48	7
Support Satisfaction	156	2	2	4	10	10	13	26	46	32	11	7	6.27	7
Support Improvement	152	1	2	5	5	17	45	21	23	17	16	5	5.84	6
Company Loyalty	155	4	3	1	2	8	16	15	34	32	40	9	6.88	7
Open Source Interest	155	72	29	24	9	9	7	1	3		1	0	1.36	1

Category	Total	Yes	percent
Considering new ILS	161	4	2.48%
Considering new Interface	161	5	3.11%
System Installed on time?	161	151	93.79%

Average Collection size:		1375159

Type	Count
Public	0
Academic	138
School	0
Consortium	4
Special	2

Size Category	Count
[1] Under 10,000	7
[2] 10,001-100,000	16
[3] 100,001-250,000	27
[4] 250,001-1,000,000	54
[5] 1,000,001-10,000,000	49
[6] over 10,000,001	1

2015 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	87		1	1	4	3	9	22	26	21		7	6.37	7
ILS Functionality	87		1	2	2	3	9	23	29	17	1	7	6.37	7
Print Functionality	86		1	1	1	4	6	17	28	22	6	7	6.74	7
Electronic Functionality	86		1	2	2		3	18	30	22	8	7	6.88	7
Company Satisfaction	87	1	1	1	3	1	12	15	23	22	8	7	6.61	7
Support Satisfaction	87	1	1	3	2	5	15	11	28	14	7	7	6.26	7
Support Improvement	84	2	2	1		10	20	10	15	16	8	5	6.06	6
Company Loyalty	83	1		2	3	6	6	5	20	21	19	8	6.94	7
Open Source Interest	85	32	17	14	7	5	3	3	4			0	1.73	1

Category	Total	Yes	percent
Considering new ILS	88	2	2.27%
Considering new Interface	88	1	1.14%
System Installed on time?	88	80	90.91%

Average Collection size:		1924546

Type	Count
Public	0
Academic	74
School	0
Consortium	2
Special	2

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	9
[3] 100,001-250,000	7
[4] 250,001-1,000,000	32
[5] 1,000,001-10,000,000	33
[6] over 10,000,001	2

2014 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	46			2	1	1	4	11	17	10		7	6.43	7
ILS Functionality	46		1		1	3	6	17	13	4	1	6	6.09	6
Print Functionality	46			1		3	4	14	9	13	2	6	6.59	7
Electronic Functionality	46			1	1	1	4	12	10	14	3	8	6.74	7
Company Satisfaction	46		2		1	3	2	5	19	9	5	7	6.67	7
Support Satisfaction	46	1		2	1		4	11	20	5	2	7	6.33	7
Support Improvement	44	1		2	1	4	9	8	5	9	5	5	6.09	6
Company Loyalty	45	1	1			2	6	2	11	13	9	8	6.96	7
Open Source Interest	44	18	7	11	2	3	3					0	1.41	1

Category	Total	Yes	percent
Considering new ILS	46	2	4.35%
Considering new Interface	46	1	2.17%
System Installed on time?	46	42	91.30%

Average Collection size:		2463832

Type	Count
Public	0
Academic	40
School	0
Consortium	1
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	7
[4] 250,001-1,000,000	16
[5] 1,000,001-10,000,000	20
[6] over 10,000,001	1

2013 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15	1			1		2	1	6	4		7	6.20	7
ILS Functionality	15	1		1	1		3	4	4	1		6	5.33	6
Print Functionality	15		1	1			2	2	3	4	2	8	6.40	7
Electronic Functionality	15	1		1	1		2	2	3	3	2	7	6.00	7
Company Satisfaction	15			1		1	1		7	3	2	7	6.80	7
Support Satisfaction	15					1	3	1	5	4	1	7	6.73	7
Support Improvement	15					1	5	1	4	4		5	6.33	7
Company Loyalty	16	1					1		4	6	4	8	7.31	8
Open Source Interest	17	9	2		1	1	3			1		0	1.88	0

Category	Total	Yes	percent
Considering new ILS	18	3	16.67%
Considering new Interface	18	1	5.56%
System Installed on time?	18	17	94.44%

Average Collection size:		1468604

Type	Count
Public	0
Academic	16
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2012 Survey Results
Product: Alma		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7		1		1	2			2	1		4	4.86	4
ILS Functionality	7		1		1	1	1		3			7	4.86	5
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	7					1	1		1	2	2	8	7.14	8
Support Satisfaction	7			1	1		1		1	1	2	9	6.14	7
Support Improvement	7					1	1		2	2	1	7	6.86	7
Company Loyalty	7		2						1		4	9	6.43	9
Open Source Interest	7	3	1			1	1	1				0	2.29	1

Category	Total	Yes	percent
Considering new ILS	8	2	25.00%
Considering new Interface	8	1	12.50%
System Installed on time?	8	7	87.50%

Average Collection size:		1033620

Type	Count
Public	0
Academic	6
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	0
[3] 100,001-250,000	0
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

1 Responses for Alma in 2011

0 Responses for Alma in 2010

0 Responses for Alma in 2009

0 Responses for Alma in 2008

0 Responses for Alma in 2007

2024 : gen: 7.13 company 6.59 loyalty 6.86 support 6.09

2023 : gen: 7.08 company 6.68 loyalty 6.93 support 6.19

2022 : gen: 7.02 company 6.52 loyalty 6.86 support 6.02

2021 : gen: 6.83 company 6.55 loyalty 6.76 support 6.14

2020 : gen: 7.06 company 6.79 loyalty 7.11 support 6.23

2019 : gen: 6.70 company 6.38 loyalty 6.60 support 5.86

2018 : gen: 6.55 company 6.33 loyalty 6.58 support 5.87

2017 : gen: 6.58 company 6.50 loyalty 6.72 support 6.04

2016 : gen: 6.53 company 6.48 loyalty 6.88 support 6.27

2015 : gen: 6.37 company 6.61 loyalty 6.94 support 6.26

2014 : gen: 6.43 company 6.67 loyalty 6.96 support 6.33

2013 : gen: 6.20 company 6.80 loyalty 7.31 support 6.73

2012 : gen: 4.86 company 7.14 loyalty 6.43 support 6.14

Comments (survey2024)

We're a bit wary of Ex Libris raising prices with way too many products on offer. Also wary of it's use of AI, and R&D costs being passed to library via increased subscription prices. (Library type: ; collection size: medium; ils satisfaction: 7)

Very disappointed in this LMS after only 2 years of implementation. Relying on community records, which are very poor and enhancement requests voting to improve a Library system which has a very high subscription price is very frustrating. the support desk service is intermittent depending on the support required. Testing of new release features is poor and creates more stress and bug fixes. (Library type: ; collection size: small; ils satisfaction: 3)

We're a consortium office with a wide range of library types and sizes. Ex Libris is fine, but overly complex for most of our needs. They are finally developing a more robust consortium management process. (Library type: ; collection size: very large; ils satisfaction: 6)

Regarding customer service, we appreciate the effort to develop a new training team and to offer regular training webinars. Our experience with support tickets in the past year has been very mixed. Often, we end up repeating the same information for each new support tier. This may reflect a recent influx of new support trainees. (Library type: ; collection size: medium; ils satisfaction: 6)

[...] (Library type: ; collection size: very large; ils satisfaction: 4)

Given that we have not used Alma in production, it does not seem appropriate for us to comment on our experiences or satisfaction with the system. We are still using Sierra until June 23, 2025. (Library type: ; collection size: very large)

Response time on issues can be a real problem. In addition, Ex Libris often doesn't take into consideration the needs of libraries that are different than the ones that it sees as its primary customers, or that libraries operate in a variety of ways that result in a need for flexibility in the way systems operate. (Library type: ; collection size: medium; ils satisfaction: 6)

Support services for this vendor can be mixed. For the most part, they are very helpful, but there are some cases where tickets have not been resolved for over a year or were closed quickly after determining that the issue described will not be resolved. As a federal/military library, we are only permitted to use library systems that meet stringent federal security standards. This requirement means that we cannot use open source solutions for major software. (Library type: Academic; collection size: medium; ils satisfaction: 8)

[...] (Library type: Academic; collection size: very large; ils satisfaction: 8)

Want to consider open source systems but don't have local system developers in the library. (Library type: Academic; collection size: large; ils satisfaction: 8)

We have very limited contact with the system vendor after go-live. We are a member of a national consortium and a central consortium office handles support issues. When we migrate to another system the most likely scenario is that we will continue to work with the consortium office (9 out of 0-9). We would certainly consider working with the current vendor, but it entirely depends on what they have to offer in the future (5 out of 0-9) (Library type: National; collection size: very large; ils satisfaction: 6)

Our consortium is currently in a bidding process for a new library systems contract. (Library type: Academic; collection size: very large; ils satisfaction: 8)

Exlibris needs improvement in: Fulfillment Rda bibframe recommended bibliography (Leganto) management of printed periodicals Incident resolution (response times, quality of responses, timetable, language). In general, needs to adapt better to non-Saxon library philosophies. (Library type: Academic; collection size: very large; ils satisfaction: 7)

I rated the company's customer service a 5 because the quality can be inconsistent—sometimes it's excellent, while other times it falls short. On several occasions, when our consortia has requested updates or fixes, we've been told they won't be addressed at this time. (Library type: Academic; collection size: large; ils satisfaction: 5)

ExLibris' support is terrible. Generally when things go to Tier 2, it takes months to get a reply. (Library type: Academic; collection size: large; ils satisfaction: 5)

Approx. Number of items incudes print and electronic books and journals (Library type: Academic; collection size: medium; ils satisfaction: 7)

Figure above relates to physical items only (Library type: Academic; collection size: medium; ils satisfaction: 7)

I did not place answers in the questions because we are currently migrating to Alma and it is listed as our current system which it is not so any answers that I give would not be helpful for this survey (Library type: Academic; collection size: very large)

Very pleased with the collaborative approach this company has with user groups and community. I think it is amazing how responsive product managers and the team are with user group email list discussions. The co-design of products via customer suggestions (idea exchange) and agreements with the user groups on voted enhancement requests, early adopter programs with feedback actively sought) means that libraries have quite a few paths for influencing product development. (Library type: Academic; collection size: medium; ils satisfaction: 8)

ExLibris Alma is such a strong industry leader, we do not see a lot of choice. We are also a regional consortium catlaog. ExLibris Alma is the only product that has the consortium features we need. (Library type: Academic; collection size: medium; ils satisfaction: 7)

[...] (Library type: Academic; collection size: small; ils satisfaction: 4)

There aren't many products on the market, so there isn't real competition against Alma/Primo. Wish there was real competition. We LOVED Voyager - it was SO MUCH more logical to use. MUCH better back end. (Library type: Academic; collection size: medium; ils satisfaction: 5)

We do not have full say in our ILS because we are consortium members. We have spent a large amount of time learning and gaining confidence with our current system. We would prefer not to migrate, as the 'sunk cost' associated with this gain in confidence is foundational. It would therefore have to be repeated in a new system, whereas in our current system, we can build upon that foundatiion and continue our forward momentum. We welcome change when it means doing more, and more interesting things. Learning new ways to do exactly the things we do now feels more and more like a waste in the fullness of time. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Overall suits our needs as a library system. There are some tweaks that would make life easier in the overall design, or responsiveness of the support, but no issues that are currently causing us to consider migration. (Library type: Academic; collection size: large; ils satisfaction: 8)

En France, nous ne pouvons choisir un prestataire sans passer par un appel d'offre et une mise en concurrence. Nous ne pouvons savoir à l'avance qui répondra à cet appel d'offre ni qui sera sélectionné puisque tout passe par des grilles dévaluation. Passer sur une solution libre est impensable, les services informatiques de notre institution ne le souhaite pas, n'ayant pas d'informaticiens dédiés à notre direction de la documentation (Library type: Academic; collection size: very large; ils satisfaction: 7)

One feature I would find incredibly useful in Alma is the ability to easily embed analytics reports into webpages or platforms like LibGuides so that we could create publicly accessible report dashboards. Having an embed link option for reports would streamline the process of sharing data and insights with broader audiences, including students, faculty, and staff. Without this our reports are only available to staff who have the Analytics role and can access analytics. It is a shame that this functionality is not built into ALMA like FOLIO which has integrated Panoramo into their product to make creating and sharing visualizations possible in a more user-friendly way. Currently, the lack of an embed option limits our ability to share analytics with our campus community. (Library type: Academic; collection size: medium; ils satisfaction: 7)

Open Source would be feasible only if we had a large pool of in-house programmers. (Library type: Academic; collection size: medium; ils satisfaction: 7)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.