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Statistical Report for ALEPH 500

Statistics according to type and size categories

The following table presents the 2024 results according to the type and size of the library.

2024 ALEPH 500 Responses by Sector
ALEPH 500	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	14	6.00	6	6.00	2		2		0		0		0		0		0
ILSFunctionality	14	5.79	6	5.83	2		2		0		0		0		0		0
PrintFunctionality	14	7.50	6	8.00	2		2		0		0		0		0		0
ElectronicFunctionality	14	3.86	6	3.17	2		2		0		0		0		0		0
SatisfactionCustomerSupport	14	7.29	6	7.83	2		2		0		0		0		0		0
CompanyLoyalty	14	7.14	6	7.50	2		2		0		0		0		0		0

2024 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1	1		5		3	3	1	5	6.00	7
ILS Functionality	14			1	1	1	4		5	1	1	7	5.79	7
Print Functionality	14					1		1	3	7	2	8	7.50	8
Electronic Functionality	14	2	1	3	2		1	1	2	2		2	3.86	3
Company Satisfaction	14			1	1				5	6	1	8	6.93	8
Support Satisfaction	14			1					5	7	1	8	7.29	8
Support Improvement	0											0	0.00
Company Loyalty	14				1	1		2	2	5	3	8	7.14	8
Open Source Interest	13	2	1	1				1	1	3	2	8	6.00	6

Category	Total	Yes	percent
Considering new ILS	14	11	78.57%
Considering new Interface	14	3	21.43%
System Installed on time?	14	0	0.00%

Average Collection size:		1884902

Type	Count
Public	0
Academic	10
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	1

2023 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	17			1	2	1	4	5	3	1		6	5.35	6
ILS Functionality	17			1	2	4	3	4	1	2		4	5.06	5
Print Functionality	17					1	1		11	1	3	7	7.12	7
Electronic Functionality	17	3	2	1	5	1	1		4			3	3.29	3
Company Satisfaction	17				1	1	1	4	5	5		7	6.53	7
Support Satisfaction	17					2	1	3	6	5		7	6.65	7
Support Improvement	0											0	0.00
Company Loyalty	17	1					2	3	2	3	6	9	7.06	8
Open Source Interest	15	2	1	4			1		1	4	1	2	4.80	2

Category	Total	Yes	percent
Considering new ILS	17	13	76.47%
Considering new Interface	17	5	29.41%
System Installed on time?	17	0	0.00%

Average Collection size:		2797813

Type	Count
Public	0
Academic	7
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	7
[6] over 10,000,001	1

2022 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22	1			5	1	6	3	4	1	1	5	5.09	5
ILS Functionality	22				2	5	9	2	2		2	5	5.23	5
Print Functionality	22					1	1	2	8	6	4	7	7.32	7
Electronic Functionality	22	2	1	7	5	2	1		4			2	3.23	3
Company Satisfaction	22						3	7	9	1	2	7	6.64	7
Support Satisfaction	21					1	3	4	8	3	2	7	6.71	7
Support Improvement	0											0	0.00
Company Loyalty	22			1	1	1	1	1	7	5	5	7	7.00	7
Open Source Interest	21	3	2	4	4		1		1	4	2	2	4.00	3

Category	Total	Yes	percent
Considering new ILS	22	17	77.27%
Considering new Interface	22	9	40.91%
System Installed on time?	22	0	0.00%

Average Collection size:		8319898

Type	Count
Public	0
Academic	12
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	2

2021 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	27				1	2	5	7	8	1	3	7	6.26	6
ILS Functionality	27				2	5		6	9	1	4	7	6.26	7
Print Functionality	27					1	1	2	9	8	6	7	7.48	8
Electronic Functionality	27	2	4	3	3	5	4	3		1	2	4	3.81	4
Company Satisfaction	26					2	3	5	7	7	2	7	6.77	7
Support Satisfaction	26			1		2	5	2	5	7	4	8	6.69	7
Support Improvement	0											0	0.00
Company Loyalty	26	1			1	2	2	3	4	12	1	8	6.62	8
Open Source Interest	23	3		1	2	1	2	1	6	3	3	7	5.70	7

Category	Total	Yes	percent
Considering new ILS	27	22	81.48%
Considering new Interface	27	5	18.52%
System Installed on time?	27	0	0.00%

Average Collection size:		2076034

Type	Count
Public	0
Academic	12
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	9
[5] 1,000,001-10,000,000	9
[6] over 10,000,001	1

2020 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	39		1	1	4	2	6	6	9	9	1	7	5.97	6
ILS Functionality	39			3	4	5	6	5	4	9	3	8	5.77	6
Print Functionality	36			1	1	1	4	2	5	11	11	8	7.31	8
Electronic Functionality	39	4	1	10	6	2	3	6	3	2	2	2	3.92	3
Company Satisfaction	38			1	2	2	4	5	7	13	4	8	6.71	7
Support Satisfaction	37			1	2	2	5	4	7	9	7	8	6.73	7
Support Improvement	0											0	0.00
Company Loyalty	39	3			1	1	7	4	6	8	9	9	6.49	7
Open Source Interest	37	12	1	8			5	3	3	1	3	0	3.41	2

Category	Total	Yes	percent
Considering new ILS	40	26	65.00%
Considering new Interface	40	13	32.50%
System Installed on time?	40	0	0.00%

Average Collection size:		2488048

Type	Count
Public	1
Academic	29
School	0
Consortium	2
Special	1

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	6
[3] 100,001-250,000	3
[4] 250,001-1,000,000	12
[5] 1,000,001-10,000,000	11
[6] over 10,000,001	2

2019 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	60			2	7	4	13	7	19	8		7	5.75	6
ILS Functionality	59		1	4	6	4	12	10	13	8	1	7	5.54	6
Print Functionality	60	1	1				7	6	13	19	13	8	7.20	8
Electronic Functionality	60	5	9	9	8	5	8	9	3	3	1	1	3.65	3
Company Satisfaction	58	1		2	2	5	6	12	20	6	4	7	6.14	7
Support Satisfaction	56	1		3	3	2	5	13	12	14	3	8	6.23	7
Support Improvement	55	1	1	3	3	10	26	1	6	3	1	5	4.85	5
Company Loyalty	60	2	3	3	1	2	7	6	7	17	12	8	6.40	7
Open Source Interest	60	18	7		3	4	5	6	6	5	6	0	3.82	4

Category	Total	Yes	percent
Considering new ILS	60	47	78.33%
Considering new Interface	60	17	28.33%
System Installed on time?	60	46	76.67%

Average Collection size:		2376796

Type	Count
Public	2
Academic	43
School	0
Consortium	3
Special	2

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	10
[3] 100,001-250,000	4
[4] 250,001-1,000,000	22
[5] 1,000,001-10,000,000	12
[6] over 10,000,001	3

2018 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	64		1	2	4	7	9	14	18	7	2	7	5.84	6
ILS Functionality	64		1	5	7	9	11	9	11	7	4	5	5.41	5
Print Functionality	63			1	2	1	6	5	19	18	11	7	7.11	7
Electronic Functionality	63	8	6	9	11	9	5	8	3	2	2	3	3.51	3
Company Satisfaction	62	1	1		4	9	9	10	15	10	3	7	5.90	6
Support Satisfaction	62	2	2	1	1	9	6	12	13	11	5	7	5.95	6
Support Improvement	60	3		5	1	14	20	1	7	7	2	5	4.97	5
Company Loyalty	64		3	1	3	7	7	2	13	8	20	9	6.63	7
Open Source Interest	59	24	3	6		8	5	1	6	1	5	0	2.93	2

Category	Total	Yes	percent
Considering new ILS	64	48	75.00%
Considering new Interface	64	17	26.56%
System Installed on time?	64	55	85.94%

Average Collection size:		1547287

Type	Count
Public	6
Academic	44
School	0
Consortium	1
Special	2

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	15
[3] 100,001-250,000	11
[4] 250,001-1,000,000	15
[5] 1,000,001-10,000,000	16
[6] over 10,000,001	1

2017 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	118	2	3	4	4	12	19	20	36	17	1	7	5.79	6
ILS Functionality	118	2	3	7	5	20	18	21	23	15	4	7	5.47	6
Print Functionality	116	2		1	3	5	7	10	35	39	14	8	6.97	7
Electronic Functionality	115	12	12	22	12	10	22	8	13	4		2	3.59	3
Company Satisfaction	115	3	2	2	4	7	11	19	38	23	6	7	6.25	7
Support Satisfaction	113	2	1	6	5	8	15	12	34	20	10	7	6.15	7
Support Improvement	113	3	2	3	3	20	46	13	14	5	4	5	5.12	5
Company Loyalty	113	4	3	5	3	2	12	11	22	18	33	9	6.65	7
Open Source Interest	113	41	13	7	9	13	10	8	4	4	4	0	2.65	2

Category	Total	Yes	percent
Considering new ILS	118	79	66.95%
Considering new Interface	118	20	16.95%
System Installed on time?	118	94	79.66%

Average Collection size:		1720212

Type	Count
Public	8
Academic	82
School	0
Consortium	6
Special	5

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	23
[3] 100,001-250,000	20
[4] 250,001-1,000,000	30
[5] 1,000,001-10,000,000	31
[6] over 10,000,001	4

2016 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	129	1	1	5	10	8	15	35	31	15	8	6	5.95	6
ILS Functionality	129		1	8	12	13	11	27	32	16	9	7	5.85	6
Print Functionality	128		2	4	4	5	6	17	27	39	24	8	6.96	7
Electronic Functionality	126	10	15	21	16	12	21	15	9	6	1	2	3.71	4
Company Satisfaction	128		1	7	6	9	15	19	37	24	10	7	6.24	7
Support Satisfaction	127	2	3	4	3	10	16	22	32	23	12	7	6.20	7
Support Improvement	127	1		3	4	21	51	17	7	16	7	5	5.50	5
Company Loyalty	127	4	4	3	5	10	14	15	16	23	33	9	6.44	7
Open Source Interest	128	40	12	18	13	15	7	8	2	5	8	0	2.78	2

Category	Total	Yes	percent
Considering new ILS	130	85	65.38%
Considering new Interface	130	15	11.54%
System Installed on time?	130	110	84.62%

Average Collection size:		1481089

Type	Count
Public	9
Academic	95
School	1
Consortium	3
Special	5

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	29
[3] 100,001-250,000	13
[4] 250,001-1,000,000	41
[5] 1,000,001-10,000,000	32
[6] over 10,000,001	4

2015 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	110	1	3	5	4	11	14	23	26	21	2	7	5.86	6
ILS Functionality	110		4	7	3	6	17	30	25	15	3	6	5.80	6
Print Functionality	110	1	1	2	5	1	11	14	22	39	14	8	6.86	7
Electronic Functionality	107	12	12	11	12	17	15	10	10	7	1	4	3.81	4
Company Satisfaction	108		2	4	7	7	12	19	30	21	6	7	6.16	7
Support Satisfaction	109	1	2	5	6	7	14	20	24	23	7	7	6.08	6
Support Improvement	105		2	4	4	15	35	16	12	11	6	5	5.51	5
Company Loyalty	106	4		5	4	8	15	11	20	19	20	7	6.29	7
Open Source Interest	109	29	17	14	6	11	13	7	5	4	3	0	2.83	2

Category	Total	Yes	percent
Considering new ILS	114	63	55.26%
Considering new Interface	114	13	11.40%
System Installed on time?	114	98	85.96%

Average Collection size:		2504333

Type	Count
Public	7
Academic	85
School	0
Consortium	5
Special	4

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	21
[3] 100,001-250,000	22
[4] 250,001-1,000,000	26
[5] 1,000,001-10,000,000	30
[6] over 10,000,001	5

2014 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	139			8	6	9	11	22	50	21	12	7	6.35	7
ILS Functionality	139			8	5	9	9	30	37	25	16	7	6.44	7
Print Functionality	137					7	3	12	38	52	25	8	7.46	8
Electronic Functionality	137	6	5	10	11	19	32	24	16	7	7	5	4.88	5
Company Satisfaction	138		3	8	5	6	17	20	32	31	16	7	6.37	7
Support Satisfaction	138	2	4	6	3	11	14	15	38	27	18	7	6.33	7
Support Improvement	135	2	2	1	4	21	48	16	14	9	18	5	5.69	5
Company Loyalty	138	6	4	4	6	10	9	17	32	19	31	7	6.32	7
Open Source Interest	136	33	25	20	4	11	16	9	14	2	2	0	2.85	2

Category	Total	Yes	percent
Considering new ILS	140	64	45.71%
Considering new Interface	140	18	12.86%
System Installed on time?	140	117	83.57%

Average Collection size:		1305573

Type	Count
Public	15
Academic	103
School	0
Consortium	2
Special	5

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	21
[3] 100,001-250,000	28
[4] 250,001-1,000,000	39
[5] 1,000,001-10,000,000	34
[6] over 10,000,001	3

2013 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	96	1	3	2	5	5	10	12	36	16	6	7	6.23	7
ILS Functionality	96		3	4	1	5	11	12	31	24	5	7	6.41	7
Print Functionality	96		2	1	2	1	5	6	24	44	11	8	7.23	8
Electronic Functionality	96	4	11	9	8	14	15	14	16	4	1	7	4.39	5
Company Satisfaction	96	1	3	6	3	6	7	17	24	24	5	7	6.15	7
Support Satisfaction	96	1	4	3	3	10	9	15	19	24	8	8	6.16	7
Support Improvement	94	1	3	4	6	7	39	10	10	8	6	5	5.32	5
Company Loyalty	96	7	2	5	1	8	6	10	21	16	20	7	6.17	7
Open Source Interest	94	22	12	15	9	6	11	4	7	4	4	0	3.07	2

Category	Total	Yes	percent
Considering new ILS	99	40	40.40%
Considering new Interface	99	21	21.21%
System Installed on time?	99	84	84.85%

Average Collection size:		1419886

Type	Count
Public	2
Academic	68
School	0
Consortium	3
Special	5

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	15
[3] 100,001-250,000	13
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	18
[6] over 10,000,001	3

2012 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	130	1		3	6	7	12	25	48	23	5	7	6.36	7
ILS Functionality	130	1		5	2	8	12	24	42	30	6	7	6.46	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	130	1	1	4	8	11	15	22	37	26	5	7	6.12	7
Support Satisfaction	129	1	2	7	13	7	14	23	33	23	6	7	5.89	6
Support Improvement	126	2	2	4	5	17	40	17	16	18	5	5	5.52	5
Company Loyalty	129	7	5	3	3	5	18	16	26	28	18	8	6.16	7
Open Source Interest	128	34	16	13	12	6	15	13	10	7	2	0	3.12	3

Category	Total	Yes	percent
Considering new ILS	133	46	34.59%
Considering new Interface	133	36	27.07%
System Installed on time?	133	106	79.70%

Average Collection size:		10677748

Type	Count
Public	5
Academic	92
School	1
Consortium	7
Special	7

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	12
[3] 100,001-250,000	19
[4] 250,001-1,000,000	33
[5] 1,000,001-10,000,000	36
[6] over 10,000,001	3

2011 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	139	1	2	3	7	12	11	22	47	27	7	7	6.27	7
ILS Functionality	135		3	8	9	10	9	15	41	31	9	7	6.20	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	139	2	2	7	8	12	12	24	38	21	13	7	6.06	7
Support Satisfaction	138	3	1	7	7	10	16	20	40	22	12	7	6.09	7
Support Improvement	139	2	2	4	7	16	51	14	13	15	15	5	5.61	5
Company Loyalty	137	9	10	3	5	6	24	10	21	30	19	8	5.79	7
Open Source Interest	139	32	14	20	7	13	20	16	6	3	8	0	3.32	3

Category	Total	Yes	percent
Considering new ILS	140	36	25.71%
Considering new Interface	140	45	32.14%
System Installed on time?	140	108	77.14%

Average Collection size:		1515109

Type	Count
Public	8
Academic	102
School	1
Consortium	5
Special	6

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	23
[3] 100,001-250,000	19
[4] 250,001-1,000,000	34
[5] 1,000,001-10,000,000	34
[6] over 10,000,001	4

2010 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	105		1	1	7	3	12	18	39	20	4	7	6.41	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	104	1		4	6	10	18	14	31	16	4	7	5.97	6
Support Satisfaction	104	2		7	5	7	14	21	20	25	3	8	5.96	6
Support Improvement	103	6		1	3	14	43	12	6	9	9	5	5.33	5
Company Loyalty	103	6	4	5	6		17	9	22	15	19	7	5.98	7
Open Source Interest	103	16	18	10	10	10	17	8	6	5	3	1	3.40	3

Category	Total	Yes	percent
Considering new ILS	106	20	18.87%
Considering new Interface	106	63	59.43%
System Installed on time?	106	89	83.96%

Average Collection size:		1854711

Type	Count
Public	4
Academic	76
School	0
Consortium	4
Special	3

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	16
[3] 100,001-250,000	13
[4] 250,001-1,000,000	25
[5] 1,000,001-10,000,000	29
[6] over 10,000,001	2

2009 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	133	2	2	1	7	7	16	26	37	31	4	7	6.26	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	131	4	1	5	4	11	20	20	35	25	6	7	6.00	7
Support Satisfaction	132	4	2	5	4	12	24	27	23	20	11	6	5.86	6
Support Improvement	123	3	1	2	3	14	43	19	16	11	11	5	5.67	5
Company Loyalty	132	11	5	5	6	7	11	13	26	31	17	8	5.89	7
Open Source Interest	131	30	10	11	12	12	15	16	15	3	7	0	3.66	4

Category	Total	Yes	percent
Considering new ILS	135	16	11.85%
Considering new Interface	135	61	45.19%
System Installed on time?	135	105	77.78%

2008 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	66	2	1	1	6	5	8	12	20	9	2	7	5.80	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	66	2	2	7	5	7	7	16	10	7	3	6	5.20	6
Support Satisfaction	66	2	1	6	11	4	13	8	13	5	3	5	5.05	5
Support Improvement	0	not applicable
Company Loyalty	66	6	3	3	7	7	9	8	8	8	7	5	5.06	5
Open Source Interest	66	9	6	8	3	6	14	5	9	1	5	5	4.11	5

Category	Total	Yes	percent
Considering new ILS	66	8	12.12%
Considering new Interface	66	37	56.06%
System Installed on time?	66	52	78.79%

2007 Survey Results
Product: ALEPH 500		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	78	4	2	4	2	4	9	15	28	9	1	7	5.69	6
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	87	5	2	7	5	10	14	12	22	8	2	7	5.16	6
Support Satisfaction	86	5	4	8	4	16	10	13	16	6	4	4	4.88	5
Support Improvement	0	not applicable
Company Loyalty	85	11	6	3	6	8	20	6	11	6	8	5	4.65	5
Open Source Interest	87	17	8	11	4	13	13	4	9	3	5	0	3.62	4

Category	Total	Yes	percent
Considering new ILS	88	8	9.09%
Considering new Interface	88	34	38.64%
System Installed on time?	88	1	1.14%

2024 : gen: 6.00 company 6.93 loyalty 7.14 support 7.29

2023 : gen: 5.35 company 6.53 loyalty 7.06 support 6.65

2022 : gen: 5.09 company 6.64 loyalty 7.00 support 6.71

2021 : gen: 6.26 company 6.77 loyalty 6.62 support 6.69

2020 : gen: 5.97 company 6.71 loyalty 6.49 support 6.73

2019 : gen: 5.75 company 6.14 loyalty 6.40 support 6.23

2018 : gen: 5.84 company 5.90 loyalty 6.63 support 5.95

2017 : gen: 5.79 company 6.25 loyalty 6.65 support 6.15

2016 : gen: 5.95 company 6.24 loyalty 6.44 support 6.20

2015 : gen: 5.86 company 6.16 loyalty 6.29 support 6.08

2014 : gen: 6.35 company 6.37 loyalty 6.32 support 6.33

2013 : gen: 6.23 company 6.15 loyalty 6.17 support 6.16

2012 : gen: 6.36 company 6.12 loyalty 6.16 support 5.89

2011 : gen: 6.27 company 6.06 loyalty 5.79 support 6.09

2010 : gen: 6.41 company 5.97 loyalty 5.98 support 5.96

2009 : gen: 6.26 company 6.00 loyalty 5.89 support 5.86

2008 : gen: 5.80 company 5.20 loyalty 5.06 support 5.05

2007 : gen: 5.69 company 5.16 loyalty 4.65 support 4.88

Comments (survey2024)

We are already in the migration phase to Folio (Library type: Government Agency; collection size: large; ils satisfaction: 5)

In Poland, Ex libris is represented by the Polish company Aleph Polska, and it serves as a customer support. (Library type: Academic; collection size: small; ils satisfaction: 5)

ILS

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