Statistical Report for Polaris
2024 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 91 |
| | 1 | | 3 | 2 | 9 | 21 | 35 | 20 | 8 | 7.53 | 8 |
ILS Functionality | 91 |
| | 1 | 1 | 3 | 2 | 6 | 28 | 31 | 19 | 8 | 7.45 | 8 |
Print Functionality | 91 |
| | | | 1 | 4 | 4 | 13 | 37 | 32 | 8 | 7.95 | 8 |
Electronic Functionality | 90 |
1 | 3 | 4 | 3 | 6 | 9 | 11 | 25 | 18 | 10 | 7 | 6.27 | 7 |
Company Satisfaction | 90 |
| 1 | 2 | 4 | 2 | 7 | 10 | 17 | 31 | 16 | 8 | 7.01 | 8 |
Support Satisfaction | 90 |
2 | | 3 | 3 | 1 | 9 | 8 | 16 | 26 | 22 | 8 | 7.00 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 91 |
2 | | 2 | 4 | 3 | 7 | 5 | 16 | 27 | 25 | 8 | 7.10 | 8 |
Open Source Interest | 85 |
27 | 9 | 4 | 7 | 4 | 11 | 3 | 8 | 3 | 4 | 0 | 3.45 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 93 |
7 | 7.53% |
Considering new Interface | 93 |
6 | 6.45% |
System Installed on time? | 93 |
0 | 0.00% |
Average Collection size: |
| 676475 |
Type | Count |
Public | 71 |
Academic | 5 |
School | 1 |
Consortium | 10 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 28 |
[3] 100,001-250,000 | 25 |
[4] 250,001-1,000,000 | 21 |
[5] 1,000,001-10,000,000 | 12 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2023 results according to the type and size of the library.
2023 Polaris Responses by Sector |
Polaris | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 134 | 7.36 |
3 | | 1 | | 0 | | 63 | 7.65 | 28 | 7.43 | 12 | 6.83 | 1 | | 14 | 6.21 |
ILSFunctionality | 133 | 7.44 |
3 | | 1 | | 0 | | 62 | 7.63 | 28 | 7.57 | 12 | 6.75 | 1 | | 14 | 6.93 |
PrintFunctionality | 133 | 7.84 |
3 | | 1 | | 0 | | 63 | 8.03 | 28 | 7.89 | 11 | 7.55 | 1 | | 14 | 7.07 |
ElectronicFunctionality | 133 | 6.32 |
3 | | 1 | | 0 | | 63 | 6.73 | 28 | 6.07 | 12 | 6.58 | 1 | | 14 | 4.71 |
SatisfactionCustomerSupport | 130 | 6.89 |
3 | | 1 | | 0 | | 62 | 7.16 | 28 | 7.04 | 12 | 6.75 | 0 | | 14 | 5.43 |
CompanyLoyalty | 131 | 6.90 |
3 | | 1 | | 0 | | 63 | 7.02 | 27 | 7.41 | 12 | 7.33 | 1 | | 13 | 4.92 |
2023 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 134 |
| | 2 | 3 | 2 | 3 | 12 | 41 | 48 | 23 | 8 | 7.36 | 8 |
ILS Functionality | 133 |
| | | 1 | 1 | 6 | 14 | 42 | 46 | 23 | 8 | 7.44 | 8 |
Print Functionality | 133 |
| | | | 1 | 3 | 6 | 29 | 61 | 33 | 8 | 7.84 | 8 |
Electronic Functionality | 133 |
3 | 1 | 6 | 5 | 9 | 12 | 31 | 19 | 26 | 21 | 6 | 6.32 | 6 |
Company Satisfaction | 133 |
| 1 | 3 | 7 | 3 | 12 | 14 | 41 | 33 | 19 | 7 | 6.81 | 7 |
Support Satisfaction | 130 |
| 1 | 4 | 7 | 2 | 13 | 13 | 32 | 31 | 27 | 7 | 6.89 | 7 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 131 |
5 | 1 | 3 | 1 | 1 | 15 | 17 | 19 | 41 | 28 | 8 | 6.90 | 8 |
Open Source Interest | 125 |
36 | 10 | 14 | 10 | 7 | 25 | 4 | 8 | 3 | 4 | 0 | 3.21 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 137 |
5 | 3.65% |
Considering new Interface | 137 |
0 | 0.00% |
System Installed on time? | 137 |
0 | 0.00% |
Average Collection size: |
| 558515 |
Type | Count |
Public | 113 |
Academic | 4 |
School | 1 |
Consortium | 14 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 46 |
[3] 100,001-250,000 | 28 |
[4] 250,001-1,000,000 | 32 |
[5] 1,000,001-10,000,000 | 21 |
[6] over 10,000,001 | 0 |
2022 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 163 |
| 1 | 1 | 4 | 3 | 2 | 14 | 55 | 46 | 37 | 7 | 7.40 | 8 |
ILS Functionality | 162 |
| | | 4 | 2 | 4 | 15 | 44 | 55 | 38 | 8 | 7.53 | 8 |
Print Functionality | 162 |
| | | 1 | 1 | 4 | 10 | 34 | 58 | 54 | 8 | 7.87 | 8 |
Electronic Functionality | 161 |
3 | 5 | 7 | 12 | 8 | 17 | 24 | 43 | 23 | 19 | 7 | 6.04 | 7 |
Company Satisfaction | 161 |
| 1 | 2 | 4 | 5 | 14 | 24 | 38 | 35 | 38 | 7 | 7.07 | 7 |
Support Satisfaction | 157 |
1 | | 3 | 4 | 7 | 14 | 18 | 31 | 44 | 35 | 8 | 7.06 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 161 |
6 | 2 | 1 | 3 | 5 | 23 | 9 | 32 | 39 | 41 | 9 | 6.88 | 7 |
Open Source Interest | 158 |
51 | 7 | 15 | 12 | 10 | 34 | 11 | 5 | 5 | 7 | 0 | 3.15 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 171 |
8 | 4.68% |
Considering new Interface | 171 |
1 | 0.58% |
System Installed on time? | 171 |
0 | 0.00% |
Average Collection size: |
| 443509 |
Type | Count |
Public | 148 |
Academic | 7 |
School | 1 |
Consortium | 9 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 6 |
[2] 10,001-100,000 | 65 |
[3] 100,001-250,000 | 38 |
[4] 250,001-1,000,000 | 35 |
[5] 1,000,001-10,000,000 | 17 |
[6] over 10,000,001 | 0 |
2021 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 176 |
| | 1 | 3 | 1 | 5 | 16 | 45 | 64 | 41 | 8 | 7.57 | 8 |
ILS Functionality | 176 |
| | 2 | 3 | | 2 | 18 | 51 | 60 | 40 | 8 | 7.55 | 8 |
Print Functionality | 173 |
| | 2 | 2 | 2 | 3 | 7 | 33 | 67 | 57 | 8 | 7.83 | 8 |
Electronic Functionality | 171 |
3 | 2 | 8 | 7 | 14 | 16 | 26 | 44 | 28 | 23 | 7 | 6.26 | 7 |
Company Satisfaction | 174 |
| | 2 | 5 | 5 | 9 | 21 | 49 | 50 | 33 | 8 | 7.18 | 7 |
Support Satisfaction | 171 |
| | 1 | 4 | 6 | 8 | 23 | 40 | 47 | 42 | 8 | 7.31 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 175 |
1 | | 2 | 6 | 7 | 13 | 15 | 34 | 46 | 51 | 9 | 7.26 | 8 |
Open Source Interest | 153 |
47 | 17 | 14 | 10 | 9 | 23 | 12 | 11 | 2 | 3 | 0 | 3.06 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 184 |
13 | 7.07% |
Considering new Interface | 184 |
0 | 0.00% |
System Installed on time? | 184 |
0 | 0.00% |
Average Collection size: |
| 594603 |
Type | Count |
Public | 144 |
Academic | 8 |
School | 1 |
Consortium | 12 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 4 |
[2] 10,001-100,000 | 78 |
[3] 100,001-250,000 | 44 |
[4] 250,001-1,000,000 | 33 |
[5] 1,000,001-10,000,000 | 17 |
[6] over 10,000,001 | 2 |
2020 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 158 |
1 | | 1 | 2 | 2 | 5 | 13 | 41 | 64 | 29 | 8 | 7.46 | 8 |
ILS Functionality | 157 |
1 | 1 | 1 | 1 | 3 | 7 | 16 | 45 | 50 | 32 | 8 | 7.34 | 8 |
Print Functionality | 158 |
1 | | 1 | | 1 | 2 | 10 | 29 | 67 | 47 | 8 | 7.84 | 8 |
Electronic Functionality | 155 |
5 | 2 | 3 | 3 | 8 | 18 | 40 | 37 | 26 | 13 | 6 | 6.21 | 6 |
Company Satisfaction | 154 |
1 | | 2 | 1 | 1 | 15 | 26 | 35 | 49 | 24 | 8 | 7.11 | 7 |
Support Satisfaction | 148 |
1 | | 2 | 2 | 3 | 15 | 13 | 31 | 40 | 40 | 8 | 7.31 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 154 |
5 | | 2 | 1 | 3 | 12 | 16 | 37 | 42 | 36 | 8 | 7.10 | 8 |
Open Source Interest | 137 |
46 | 17 | 14 | 9 | 5 | 19 | 10 | 8 | 6 | 3 | 0 | 2.76 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 164 |
12 | 7.32% |
Considering new Interface | 164 |
0 | 0.00% |
System Installed on time? | 164 |
0 | 0.00% |
Average Collection size: |
| 630672 |
Type | Count |
Public | 142 |
Academic | 6 |
School | 1 |
Consortium | 12 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 3 |
[2] 10,001-100,000 | 55 |
[3] 100,001-250,000 | 35 |
[4] 250,001-1,000,000 | 38 |
[5] 1,000,001-10,000,000 | 22 |
[6] over 10,000,001 | 2 |
2019 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 220 |
| | | 5 | 5 | 10 | 25 | 51 | 77 | 47 | 8 | 7.41 | 8 |
ILS Functionality | 219 |
| | | 6 | 4 | 7 | 31 | 58 | 70 | 43 | 8 | 7.34 | 8 |
Print Functionality | 215 |
1 | 1 | 1 | 1 | 2 | 5 | 17 | 39 | 82 | 66 | 8 | 7.74 | 8 |
Electronic Functionality | 218 |
6 | 2 | 6 | 15 | 18 | 28 | 22 | 54 | 34 | 33 | 7 | 6.19 | 7 |
Company Satisfaction | 216 |
2 | 3 | 4 | 5 | 10 | 28 | 23 | 52 | 51 | 38 | 7 | 6.75 | 7 |
Support Satisfaction | 214 |
1 | 2 | 4 | 10 | 7 | 22 | 28 | 33 | 54 | 53 | 8 | 6.94 | 8 |
Support Improvement | 212 |
2 | 1 | 8 | 7 | 19 | 72 | 26 | 18 | 28 | 31 | 5 | 5.94 | 5 |
Company Loyalty | 210 |
7 | 6 | 6 | 5 | 11 | 24 | 23 | 43 | 47 | 38 | 8 | 6.45 | 7 |
Open Source Interest | 208 |
62 | 28 | 24 | 17 | 20 | 30 | 9 | 4 | 4 | 10 | 0 | 2.70 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 227 |
19 | 8.37% |
Considering new Interface | 227 |
16 | 7.05% |
System Installed on time? | 227 |
203 | 89.43% |
Average Collection size: |
| 491957 |
Type | Count |
Public | 198 |
Academic | 9 |
School | 1 |
Consortium | 14 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 21 |
[2] 10,001-100,000 | 86 |
[3] 100,001-250,000 | 42 |
[4] 250,001-1,000,000 | 44 |
[5] 1,000,001-10,000,000 | 18 |
[6] over 10,000,001 | 1 |
2018 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 258 |
1 | 2 | 1 | 4 | 3 | 11 | 20 | 77 | 86 | 53 | 8 | 7.39 | 8 |
ILS Functionality | 256 |
| 2 | 1 | 4 | 3 | 11 | 22 | 69 | 99 | 45 | 8 | 7.40 | 8 |
Print Functionality | 252 |
4 | | | 1 | 4 | 6 | 12 | 46 | 121 | 58 | 8 | 7.67 | 8 |
Electronic Functionality | 253 |
8 | 4 | 4 | 6 | 12 | 29 | 45 | 59 | 52 | 34 | 7 | 6.43 | 7 |
Company Satisfaction | 252 |
5 | 4 | 3 | 13 | 8 | 28 | 35 | 57 | 61 | 38 | 8 | 6.59 | 7 |
Support Satisfaction | 251 |
1 | 5 | 3 | 7 | 15 | 19 | 28 | 54 | 62 | 57 | 8 | 6.94 | 7 |
Support Improvement | 247 |
8 | 3 | 9 | 6 | 26 | 79 | 30 | 27 | 30 | 29 | 5 | 5.70 | 5 |
Company Loyalty | 247 |
10 | 2 | 7 | 9 | 11 | 34 | 19 | 49 | 57 | 49 | 8 | 6.52 | 7 |
Open Source Interest | 248 |
69 | 31 | 36 | 22 | 29 | 32 | 12 | 6 | 4 | 7 | 0 | 2.64 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 270 |
22 | 8.15% |
Considering new Interface | 270 |
26 | 9.63% |
System Installed on time? | 270 |
248 | 91.85% |
Average Collection size: |
| 427048 |
Type | Count |
Public | 243 |
Academic | 9 |
School | 0 |
Consortium | 17 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 20 |
[2] 10,001-100,000 | 99 |
[3] 100,001-250,000 | 50 |
[4] 250,001-1,000,000 | 58 |
[5] 1,000,001-10,000,000 | 22 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 263 |
1 | | 4 | 1 | 7 | 14 | 31 | 73 | 87 | 45 | 8 | 7.25 | 8 |
ILS Functionality | 261 |
| | 2 | 6 | 4 | 9 | 21 | 85 | 93 | 41 | 8 | 7.34 | 8 |
Print Functionality | 263 |
1 | 1 | 2 | 2 | 3 | 9 | 14 | 50 | 104 | 77 | 8 | 7.71 | 8 |
Electronic Functionality | 257 |
4 | 2 | 14 | 6 | 15 | 24 | 43 | 57 | 59 | 33 | 8 | 6.44 | 7 |
Company Satisfaction | 259 |
3 | 2 | 4 | 5 | 14 | 34 | 32 | 63 | 63 | 39 | 7 | 6.71 | 7 |
Support Satisfaction | 248 |
2 | 3 | 4 | 8 | 11 | 15 | 30 | 69 | 61 | 45 | 7 | 6.90 | 7 |
Support Improvement | 244 |
11 | 2 | 6 | 12 | 24 | 69 | 23 | 35 | 29 | 33 | 5 | 5.75 | 5 |
Company Loyalty | 255 |
9 | 5 | 3 | 7 | 20 | 23 | 29 | 47 | 54 | 58 | 9 | 6.60 | 7 |
Open Source Interest | 256 |
90 | 28 | 38 | 23 | 26 | 22 | 12 | 7 | 4 | 6 | 0 | 2.32 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 267 |
20 | 7.49% |
Considering new Interface | 267 |
30 | 11.24% |
System Installed on time? | 267 |
247 | 92.51% |
Average Collection size: |
| 418065 |
Type | Count |
Public | 228 |
Academic | 11 |
School | 3 |
Consortium | 21 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 11 |
[2] 10,001-100,000 | 119 |
[3] 100,001-250,000 | 51 |
[4] 250,001-1,000,000 | 51 |
[5] 1,000,001-10,000,000 | 30 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 216 |
| 1 | 3 | 3 | 2 | 6 | 29 | 60 | 69 | 43 | 8 | 7.35 | 8 |
ILS Functionality | 218 |
| 2 | 3 | 2 | 4 | 11 | 26 | 61 | 69 | 40 | 8 | 7.25 | 8 |
Print Functionality | 213 |
| 1 | | 2 | 2 | 6 | 14 | 50 | 76 | 62 | 8 | 7.72 | 8 |
Electronic Functionality | 212 |
9 | 1 | 5 | 8 | 13 | 20 | 34 | 59 | 35 | 28 | 7 | 6.30 | 7 |
Company Satisfaction | 213 |
1 | | 8 | 3 | 9 | 22 | 29 | 53 | 51 | 37 | 7 | 6.84 | 7 |
Support Satisfaction | 212 |
1 | 1 | 3 | 2 | 14 | 18 | 37 | 41 | 47 | 48 | 9 | 6.96 | 7 |
Support Improvement | 205 |
7 | 3 | 8 | 7 | 26 | 62 | 17 | 37 | 18 | 20 | 5 | 5.56 | 5 |
Company Loyalty | 213 |
8 | 1 | | 5 | 17 | 22 | 22 | 40 | 51 | 47 | 8 | 6.75 | 7 |
Open Source Interest | 215 |
92 | 30 | 28 | 15 | 20 | 15 | 6 | 5 | 2 | 2 | 0 | 1.82 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 219 |
17 | 7.76% |
Considering new Interface | 219 |
23 | 10.50% |
System Installed on time? | 219 |
205 | 93.61% |
Average Collection size: |
| 453385 |
Type | Count |
Public | 180 |
Academic | 17 |
School | 4 |
Consortium | 15 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 9 |
[2] 10,001-100,000 | 98 |
[3] 100,001-250,000 | 42 |
[4] 250,001-1,000,000 | 38 |
[5] 1,000,001-10,000,000 | 22 |
[6] over 10,000,001 | 0 |
2015 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 206 |
| | 3 | 4 | 2 | 9 | 24 | 69 | 61 | 34 | 7 | 7.24 | 7 |
ILS Functionality | 207 |
1 | | 2 | 4 | 1 | 13 | 22 | 50 | 82 | 32 | 8 | 7.30 | 8 |
Print Functionality | 207 |
3 | 1 | 1 | 3 | 1 | 10 | 8 | 36 | 94 | 50 | 8 | 7.57 | 8 |
Electronic Functionality | 206 |
3 | 3 | 4 | 15 | 7 | 31 | 35 | 52 | 33 | 23 | 7 | 6.23 | 7 |
Company Satisfaction | 206 |
1 | 2 | 3 | 7 | 7 | 29 | 34 | 43 | 54 | 26 | 8 | 6.67 | 7 |
Support Satisfaction | 204 |
| 2 | 3 | 5 | 13 | 25 | 27 | 30 | 56 | 43 | 8 | 6.90 | 7 |
Support Improvement | 195 |
7 | 3 | 11 | 18 | 20 | 58 | 13 | 27 | 18 | 20 | 5 | 5.33 | 5 |
Company Loyalty | 198 |
5 | 3 | 5 | 9 | 12 | 18 | 21 | 33 | 50 | 42 | 8 | 6.63 | 7 |
Open Source Interest | 204 |
82 | 27 | 27 | 16 | 17 | 15 | 9 | 4 | 1 | 6 | 0 | 2.04 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 215 |
17 | 7.91% |
Considering new Interface | 215 |
26 | 12.09% |
System Installed on time? | 215 |
197 | 91.63% |
Average Collection size: |
| 459670 |
Type | Count |
Public | 184 |
Academic | 11 |
School | 0 |
Consortium | 18 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 4 |
[2] 10,001-100,000 | 97 |
[3] 100,001-250,000 | 46 |
[4] 250,001-1,000,000 | 43 |
[5] 1,000,001-10,000,000 | 25 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 169 |
| | 1 | 1 | 1 | 8 | 19 | 43 | 59 | 37 | 8 | 7.51 | 8 |
ILS Functionality | 169 |
1 | 1 | 1 | 1 | 1 | 6 | 20 | 46 | 59 | 33 | 8 | 7.40 | 8 |
Print Functionality | 167 |
3 | 1 | 1 | | 1 | 5 | 9 | 33 | 64 | 50 | 8 | 7.66 | 8 |
Electronic Functionality | 164 |
5 | | 3 | 7 | 12 | 22 | 34 | 34 | 33 | 14 | 6 | 6.20 | 6 |
Company Satisfaction | 168 |
| 1 | 1 | 1 | 6 | 9 | 25 | 46 | 44 | 35 | 7 | 7.23 | 7 |
Support Satisfaction | 165 |
| 1 | 4 | 4 | 6 | 2 | 14 | 41 | 49 | 44 | 8 | 7.36 | 8 |
Support Improvement | 161 |
4 | 3 | 5 | 7 | 20 | 48 | 16 | 22 | 20 | 16 | 5 | 5.64 | 5 |
Company Loyalty | 167 |
6 | | 1 | 2 | 9 | 9 | 20 | 29 | 43 | 48 | 9 | 7.11 | 8 |
Open Source Interest | 161 |
63 | 22 | 16 | 13 | 16 | 14 | 6 | 8 | 2 | 1 | 0 | 2.14 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 170 |
9 | 5.29% |
Considering new Interface | 170 |
16 | 9.41% |
System Installed on time? | 170 |
164 | 96.47% |
Average Collection size: |
| 570334 |
Type | Count |
Public | 143 |
Academic | 10 |
School | 0 |
Consortium | 14 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 6 |
[2] 10,001-100,000 | 63 |
[3] 100,001-250,000 | 45 |
[4] 250,001-1,000,000 | 33 |
[5] 1,000,001-10,000,000 | 20 |
[6] over 10,000,001 | 1 |
2013 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 138 |
| | | 1 | | 9 | 10 | 34 | 49 | 35 | 8 | 7.63 | 8 |
ILS Functionality | 138 |
| | | 3 | | 6 | 12 | 36 | 51 | 30 | 8 | 7.54 | 8 |
Print Functionality | 136 |
2 | | | 2 | 2 | 8 | 7 | 19 | 52 | 44 | 8 | 7.65 | 8 |
Electronic Functionality | 136 |
3 | 3 | 3 | 6 | 8 | 19 | 22 | 22 | 36 | 14 | 8 | 6.28 | 7 |
Company Satisfaction | 136 |
| | 1 | | 1 | 11 | 7 | 27 | 46 | 43 | 8 | 7.70 | 8 |
Support Satisfaction | 137 |
| | | 3 | 2 | 11 | 9 | 30 | 41 | 41 | 8 | 7.54 | 8 |
Support Improvement | 135 |
| 1 | 1 | 4 | 2 | 32 | 15 | 22 | 27 | 31 | 5 | 6.83 | 7 |
Company Loyalty | 137 |
2 | | 1 | 3 | 3 | 8 | 8 | 23 | 29 | 60 | 9 | 7.62 | 8 |
Open Source Interest | 134 |
60 | 18 | 20 | 8 | 5 | 13 | 3 | 5 | | 2 | 0 | 1.78 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 143 |
1 | 0.70% |
Considering new Interface | 143 |
15 | 10.49% |
System Installed on time? | 143 |
132 | 92.31% |
Average Collection size: |
| 532870 |
Type | Count |
Public | 118 |
Academic | 11 |
School | 1 |
Consortium | 11 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 57 |
[3] 100,001-250,000 | 42 |
[4] 250,001-1,000,000 | 18 |
[5] 1,000,001-10,000,000 | 16 |
[6] over 10,000,001 | 1 |
2012 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 152 |
| | | | 2 | 4 | 8 | 29 | 64 | 45 | 8 | 7.87 | 8 |
ILS Functionality | 152 |
| | | 1 | 1 | 4 | 8 | 54 | 51 | 33 | 7 | 7.62 | 8 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 151 |
| | 2 | 2 | 1 | 6 | 9 | 17 | 60 | 54 | 8 | 7.83 | 8 |
Support Satisfaction | 152 |
1 | | 3 | | 2 | 5 | 11 | 44 | 44 | 42 | 7 | 7.52 | 8 |
Support Improvement | 144 |
| | 2 | 3 | 8 | 50 | 19 | 17 | 16 | 29 | 5 | 6.37 | 6 |
Company Loyalty | 152 |
1 | | 1 | | 2 | 14 | 3 | 21 | 24 | 86 | 9 | 7.97 | 9 |
Open Source Interest | 149 |
50 | 19 | 23 | 22 | 12 | 10 | 8 | 3 | 1 | 1 | 0 | 2.11 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 161 |
2 | 1.24% |
Considering new Interface | 161 |
6 | 3.73% |
System Installed on time? | 161 |
150 | 93.17% |
Average Collection size: |
| 411671 |
Type | Count |
Public | 140 |
Academic | 8 |
School | 1 |
Consortium | 9 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 54 |
[3] 100,001-250,000 | 43 |
[4] 250,001-1,000,000 | 27 |
[5] 1,000,001-10,000,000 | 27 |
[6] over 10,000,001 | 0 |
2011 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 102 |
| | | 4 | 1 | 3 | 3 | 19 | 37 | 35 | 8 | 7.77 | 8 |
ILS Functionality | 102 |
| | | 1 | | 4 | 8 | 20 | 46 | 23 | 8 | 7.71 | 8 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 100 |
| | 1 | 2 | 3 | 2 | 4 | 15 | 36 | 37 | 9 | 7.80 | 8 |
Support Satisfaction | 100 |
| | 2 | 2 | 4 | 2 | 6 | 22 | 29 | 33 | 9 | 7.55 | 8 |
Support Improvement | 97 |
3 | 1 | 2 | 2 | 6 | 23 | 10 | 12 | 18 | 20 | 5 | 6.37 | 7 |
Company Loyalty | 100 |
1 | | 2 | 2 | 2 | 2 | 2 | 9 | 28 | 52 | 9 | 7.95 | 9 |
Open Source Interest | 99 |
46 | 12 | 20 | 8 | 2 | 6 | 3 | 1 | 1 | | 0 | 1.48 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 106 |
2 | 1.89% |
Considering new Interface | 106 |
8 | 7.55% |
System Installed on time? | 106 |
101 | 95.28% |
Average Collection size: |
| 541249 |
Type | Count |
Public | 91 |
Academic | 3 |
School | 1 |
Consortium | 9 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 4 |
[2] 10,001-100,000 | 39 |
[3] 100,001-250,000 | 22 |
[4] 250,001-1,000,000 | 20 |
[5] 1,000,001-10,000,000 | 15 |
[6] over 10,000,001 | 1 |
2010 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 101 |
| | 1 | 3 | 2 | 1 | 3 | 17 | 42 | 32 | 8 | 7.77 | 8 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 100 |
| | 2 | | 2 | 6 | 3 | 14 | 32 | 41 | 9 | 7.83 | 8 |
Support Satisfaction | 101 |
| | 1 | 4 | 1 | 4 | 3 | 18 | 30 | 40 | 9 | 7.74 | 8 |
Support Improvement | 100 |
1 | | 1 | 2 | 3 | 17 | 11 | 6 | 33 | 26 | 8 | 7.11 | 8 |
Company Loyalty | 100 |
1 | 1 | | 1 | 2 | 4 | 6 | 8 | 25 | 52 | 9 | 7.92 | 9 |
Open Source Interest | 100 |
41 | 13 | 17 | 6 | 6 | 5 | 5 | 4 | 1 | 2 | 0 | 1.98 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 104 |
6 | 5.77% |
Considering new Interface | 104 |
10 | 9.62% |
System Installed on time? | 104 |
99 | 95.19% |
Average Collection size: |
| 356804 |
Type | Count |
Public | 92 |
Academic | 6 |
School | 0 |
Consortium | 6 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 33 |
[3] 100,001-250,000 | 20 |
[4] 250,001-1,000,000 | 17 |
[5] 1,000,001-10,000,000 | 9 |
[6] over 10,000,001 | 0 |
2009 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 92 |
1 | | 1 | | 2 | 1 | 1 | 13 | 52 | 21 | 8 | 7.79 | 8 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 92 |
1 | | 1 | 1 | | 4 | 4 | 6 | 48 | 27 | 8 | 7.80 | 8 |
Support Satisfaction | 91 |
2 | | | 1 | 2 | 1 | 1 | 17 | 45 | 22 | 8 | 7.68 | 8 |
Support Improvement | 87 |
3 | 1 | | 1 | 3 | 13 | 12 | 8 | 29 | 17 | 8 | 6.83 | 8 |
Company Loyalty | 91 |
3 | 1 | 1 | | 1 | 5 | 2 | 5 | 37 | 36 | 8 | 7.68 | 8 |
Open Source Interest | 90 |
27 | 21 | 13 | 2 | 6 | 10 | 4 | 3 | 3 | 1 | 0 | 2.28 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 92 |
6 | 6.52% |
Considering new Interface | 92 |
6 | 6.52% |
System Installed on time? | 92 |
85 | 92.39% |
2008 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 51 |
| | | | 2 | 3 | 4 | 5 | 21 | 16 | 8 | 7.73 | 8 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 51 |
| | | | 4 | 3 | 2 | 5 | 15 | 22 | 9 | 7.76 | 8 |
Support Satisfaction | 51 |
1 | | | | 4 | 4 | 3 | 8 | 11 | 20 | 9 | 7.41 | 8 |
Support Improvement | 0 |
not applicable |
Company Loyalty | 52 |
3 | 1 | 1 | 2 | 1 | 2 | | 3 | 14 | 25 | 9 | 7.33 | 8 |
Open Source Interest | 51 |
15 | 13 | 6 | 3 | 2 | 7 | 1 | 1 | | 3 | 0 | 2.29 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 53 |
5 | 9.43% |
Considering new Interface | 53 |
3 | 5.66% |
System Installed on time? | 53 |
48 | 90.57% |
2007 Survey Results |
Product: Polaris |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 59 |
| | | 1 | 1 | 1 | 5 | 12 | 18 | 21 | 9 | 7.78 | 8 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 64 |
| | | 1 | 1 | 3 | 2 | 11 | 20 | 26 | 9 | 7.89 | 8 |
Support Satisfaction | 64 |
| | | 1 | | 3 | 2 | 8 | 17 | 33 | 9 | 8.11 | 9 |
Support Improvement | 0 |
not applicable |
Company Loyalty | 63 |
| | 2 | 2 | 2 | 3 | 5 | 7 | 18 | 24 | 9 | 7.49 | 8 |
Open Source Interest | 62 |
20 | 11 | 11 | 3 | 5 | 4 | 2 | 3 | 1 | 2 | 0 | 2.27 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 64 |
1 | 1.56% |
Considering new Interface | 64 |
2 | 3.13% |
System Installed on time? | 64 |
1 | 1.56% |
2024 : gen: 7.53 company 7.01 loyalty 7.10 support 7.00
2023 : gen: 7.36 company 6.81 loyalty 6.90 support 6.89
2022 : gen: 7.40 company 7.07 loyalty 6.88 support 7.06
2021 : gen: 7.57 company 7.18 loyalty 7.26 support 7.31
2020 : gen: 7.46 company 7.11 loyalty 7.10 support 7.31
2019 : gen: 7.41 company 6.75 loyalty 6.45 support 6.94
2018 : gen: 7.39 company 6.59 loyalty 6.52 support 6.94
2017 : gen: 7.25 company 6.71 loyalty 6.60 support 6.90
2016 : gen: 7.35 company 6.84 loyalty 6.75 support 6.96
2015 : gen: 7.24 company 6.67 loyalty 6.63 support 6.90
2014 : gen: 7.51 company 7.23 loyalty 7.11 support 7.36
2013 : gen: 7.63 company 7.70 loyalty 7.62 support 7.54
2012 : gen: 7.87 company 7.83 loyalty 7.97 support 7.52
2011 : gen: 7.77 company 7.80 loyalty 7.95 support 7.55
2010 : gen: 7.77 company 7.83 loyalty 7.92 support 7.74
2009 : gen: 7.79 company 7.80 loyalty 7.68 support 7.68
2008 : gen: 7.73 company 7.76 loyalty 7.33 support 7.41
2007 : gen: 7.78 company 7.89 loyalty 7.49 support 8.11
Comments (survey2023)
I will do my best to update collection size at individual branches rather than the whole system.
(Library type: Public; collection size: small; ils satisfaction: 9)
520,546 represents the entire [...]. 372,283 if you are just referring to the Main Branch.
(Library type: Public; collection size: large; ils satisfaction: 9)
Our new online catalog overlay (Aspen Discovery) is built on open source.technology.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We went live with Vega Discover on May 1, 2023. And promptly told staff to stop using it on May 18th. Innovative sold us a product in 2022, that didn't even have the functions they said it had then (2022) by spring 2023. We have been working with them for months on the various issues and while some have been fixed, some have not and are apparently not an easy fix. We are very unhappy with Innovative right now. Our main issues are that our eContent is not showing correctly as they are having issues with the Indiana Digital Library and other OverDrive Advantage accounts. Their roll-up feature is also not working the way we expected.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We don't have enough money to consider an open source as we can't afford to bring on developers to staff. With so few products on the market, we are prepared to just accept what is available and choose an ILS that we can afford and will make do.-
(Library type: Public; collection size: very large; ils satisfaction: 5)
Product is overall fine. Customer service and response/resolution turnaround continues to falter. We have tickets years old that are still unresolved.
(Library type: Public; collection size: very large; ils satisfaction: 8)
Library staffing levels and equipment are not conducive to an open source ILS solution
(Library type: Public; collection size: medium; ils satisfaction: 7)
I am very new to managing the library. My answers reflect my current inexperience.
(Library type: Public; collection size: very small; ils satisfaction: 8)
We switched to Polaris Leap in March 2022.
(Library type: Public; collection size: very small; ils satisfaction: 9)
Overall, I feel that integrated library systems have a monopoly since it is a very small market. There are many different configurations for public libraries and an ILS should be able to work with each configuration. If there is an open source software that can do that, I would be interested.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We continue to struggle with how products function for our library consortium. We need more autonomy built in for the individual systems to control some of the features of the Vega Discovery Layer for example. Innovative is also shifting away from working with other vendors because they want all services to function through them such as promote, events, etc. The focus they are putting on those additional products means they aren't giving enough attention to the nuts and bolts of how their systems could work better for libraries and consortia.
(Library type: Consortium; collection size: very large; ils satisfaction: 6)
Last year's comments are still valid. Some improvements and developments have been made in LEAP for Acquisitions and Cataloging, but there is a long road ahead to make the web-based product as functional as the client. We continue to struggle with resource-heavy reports crashing overnight. Those crashes disable the autofill feature and slows down processing.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We work mostly through our consortium so we don't have much direct exposure to our ILS vendor. In the above we considered "electronic resources" to encompass OverDrive content. Physical items represent approximately 1.7M and additionally we have approximately 600K digital items.
(Library type: Consortium; collection size: very small; ils satisfaction: 8)
We currently share our ILS with the local public and community college library. The public library is the system owner/administrator. Even though there are better and more effective systems out there (and ones that would be better suited to an academic rather than public library), we do not have the budget to consider that, or to consider an open-source system that would require a funded staff position to administer.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
Polaris ILS is great. Vega Discovery has lots of problems.
(Library type: Public; collection size: medium; ils satisfaction: 3)
This product has a terrible library search catalogue - much easier to use patron catalogue. The catalogue is in no way intuitive and often you cannot find a book under title, but if you try again, it is under author. Very irritating.
(Library type: Public; collection size: very small; ils satisfaction: 4)
Not sure what an open source is, so I didn't want to comment
(Library type: Public; collection size: small; ils satisfaction: 9)
Our Polaris ILS works well for the majority of our needs, but we cannot justify the annual price increases anymore.
(Library type: Consortium; collection size: large; ils satisfaction: 5)
Regarding the question, "Would the library consider working with this company again if it were to migrate to a new system in the future?" our answer "very likely" is because we simply wouldn't exclude Clarivate/Innovative from consideration without a significant product/service or corporate failing. Our answer should not be understood to mean that we would *prefer* to work with Clarivate/Innovative over any other vendor, though. We'd be open to it.
(Library type: Public; collection size: large; ils satisfaction: 8)
We are the administrator of the ILS for a consortium. Many features of the ILS and of new products are not built with consortia in mind, and it takes a long time for the products to be ready for us. When they do roll them out, they often need a lot of work to make them functional for consortia.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We are a school library who uses Polaris because that is what our public library uses and we are linked with our public library. It really is not made for school use and I wish they would add a few more features that could make it better for us to use.
(Library type: School; collection size: very small; ils satisfaction: 6)