Statistical Report for Koha
| 2024 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 243 |
| | 2 | 1 | 2 | 5 | 10 | 57 | 102 | 64 | 8 | 7.78 | 8 |
|---|
| ILS Functionality | 242 |
| | 3 | 1 | 2 | 7 | 16 | 64 | 88 | 61 | 8 | 7.64 | 8 |
|---|
| Print Functionality | 242 |
1 | | 1 | 2 | | 2 | 8 | 43 | 86 | 99 | 9 | 8.04 | 8 |
|---|
| Electronic Functionality | 228 |
10 | 1 | 11 | 8 | 14 | 27 | 19 | 54 | 49 | 35 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 237 |
| 1 | 3 | 2 | 4 | 3 | 18 | 33 | 78 | 95 | 9 | 7.86 | 8 |
|---|
| Support Satisfaction | 239 |
1 | | 4 | 1 | 6 | 4 | 21 | 35 | 72 | 95 | 9 | 7.77 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 232 |
5 | 2 | 1 | 5 | 1 | 10 | 15 | 27 | 54 | 112 | 9 | 7.72 | 8 |
|---|
| Open Source Interest | 180 |
5 | 2 | | 4 | 1 | 9 | 3 | 5 | 20 | 42 | 9 | 8.58 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 249 |
11 | 4.42% |
|---|
| Considering new Interface | 249 |
19 | 7.63% |
|---|
| System Installed on time? | 249 |
0 | 0.00% |
|---|
| Average Collection size: |
| 206006 |
|---|
| Type | Count |
|---|
| Public | 95 |
|---|
| Academic | 69 |
|---|
| School | 8 |
|---|
| Consortium | 8 |
|---|
| Special | 20 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2023 results according to the type and size of the library.
| 2023 Koha Responses by Sector |
|---|
| Koha | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 211 | 7.75 |
34 | 7.12 | 7 | 8.14 | 1 | | 75 | 7.87 | 20 | 7.95 | 2 | | 2 | | 6 | 8.00 |
|---|
| ILSFunctionality | 209 | 7.60 |
34 | 6.82 | 7 | 7.57 | 1 | | 74 | 7.80 | 20 | 7.75 | 2 | | 2 | | 6 | 7.83 |
|---|
| PrintFunctionality | 208 | 7.89 |
33 | 7.48 | 7 | 8.14 | 1 | | 74 | 7.74 | 20 | 8.00 | 1 | | 2 | | 6 | 8.50 |
|---|
| ElectronicFunctionality | 198 | 6.33 |
32 | 5.16 | 7 | 5.29 | 1 | | 73 | 6.59 | 18 | 7.17 | 1 | | 2 | | 6 | 7.33 |
|---|
| SatisfactionCustomerSupport | 205 | 7.86 |
33 | 7.33 | 6 | 7.83 | 1 | | 74 | 8.15 | 20 | 7.50 | 2 | | 2 | | 6 | 8.33 |
|---|
| CompanyLoyalty | 203 | 7.90 |
33 | 7.36 | 7 | 6.43 | 1 | | 73 | 7.96 | 20 | 8.05 | 2 | | 2 | | 6 | 8.67 |
|---|
| 2023 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 211 |
| 1 | 1 | 4 | 3 | 3 | 9 | 42 | 87 | 61 | 8 | 7.75 | 8 |
|---|
| ILS Functionality | 209 |
| 2 | 2 | 1 | 5 | 1 | 14 | 52 | 81 | 51 | 8 | 7.60 | 8 |
|---|
| Print Functionality | 208 |
3 | | 1 | 1 | 2 | 7 | 3 | 29 | 85 | 77 | 8 | 7.89 | 8 |
|---|
| Electronic Functionality | 198 |
8 | 4 | 4 | 9 | 8 | 22 | 29 | 40 | 47 | 27 | 8 | 6.33 | 7 |
|---|
| Company Satisfaction | 208 |
| | 2 | | 5 | 5 | 10 | 30 | 67 | 89 | 9 | 7.96 | 8 |
|---|
| Support Satisfaction | 205 |
| | 2 | 3 | 3 | 10 | 10 | 29 | 58 | 90 | 9 | 7.86 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 203 |
2 | 1 | | 1 | 4 | 8 | 9 | 29 | 55 | 94 | 9 | 7.90 | 8 |
|---|
| Open Source Interest | 129 |
9 | | 5 | 3 | 1 | 7 | 2 | 5 | 13 | 25 | 9 | 7.94 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 217 |
11 | 5.07% |
|---|
| Considering new Interface | 217 |
18 | 8.29% |
|---|
| System Installed on time? | 217 |
0 | 0.00% |
|---|
| Average Collection size: |
| 173820 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 46 |
|---|
| School | 3 |
|---|
| Consortium | 6 |
|---|
| Special | 9 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 220 |
| 1 | 1 | 3 | 2 | | 13 | 44 | 86 | 70 | 8 | 7.84 | 8 |
|---|
| ILS Functionality | 219 |
| | 1 | 2 | 2 | 4 | 16 | 47 | 88 | 59 | 8 | 7.74 | 8 |
|---|
| Print Functionality | 217 |
1 | | 1 | 3 | 2 | 2 | 7 | 36 | 88 | 77 | 8 | 7.93 | 8 |
|---|
| Electronic Functionality | 204 |
4 | 2 | 6 | 9 | 11 | 25 | 32 | 45 | 37 | 33 | 7 | 6.42 | 7 |
|---|
| Company Satisfaction | 209 |
1 | | 1 | 4 | 3 | 2 | 10 | 32 | 59 | 97 | 9 | 7.97 | 8 |
|---|
| Support Satisfaction | 212 |
1 | | 3 | 2 | 4 | | 9 | 36 | 56 | 101 | 9 | 7.98 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 209 |
3 | 4 | 3 | 2 | 1 | 7 | 7 | 23 | 49 | 110 | 9 | 7.85 | 9 |
|---|
| Open Source Interest | 141 |
13 | 2 | 1 | 1 | 1 | 5 | 3 | 8 | 7 | 37 | 9 | 8.01 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 227 |
12 | 5.29% |
|---|
| Considering new Interface | 227 |
14 | 6.17% |
|---|
| System Installed on time? | 227 |
0 | 0.00% |
|---|
| Average Collection size: |
| 194101 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 64 |
|---|
| School | 8 |
|---|
| Consortium | 6 |
|---|
| Special | 17 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 212 |
| | 1 | 2 | | 2 | 5 | 56 | 89 | 57 | 8 | 7.85 | 8 |
|---|
| ILS Functionality | 212 |
| 1 | | 2 | 1 | 5 | 11 | 62 | 82 | 48 | 8 | 7.66 | 8 |
|---|
| Print Functionality | 210 |
| 1 | 1 | | 2 | 1 | 8 | 28 | 89 | 80 | 8 | 8.06 | 8 |
|---|
| Electronic Functionality | 202 |
8 | 3 | 6 | 6 | 6 | 25 | 30 | 46 | 41 | 31 | 7 | 6.39 | 7 |
|---|
| Company Satisfaction | 208 |
| | 2 | 3 | 1 | 6 | 6 | 28 | 75 | 87 | 9 | 7.99 | 8 |
|---|
| Support Satisfaction | 205 |
| | 1 | 3 | 1 | 7 | 5 | 43 | 56 | 89 | 9 | 7.95 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 205 |
2 | 1 | 2 | 3 | 2 | 8 | 1 | 32 | 62 | 92 | 9 | 7.88 | 8 |
|---|
| Open Source Interest | 119 |
9 | 1 | 2 | | | 1 | 2 | 3 | 8 | 36 | 9 | 8.41 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 217 |
7 | 3.23% |
|---|
| Considering new Interface | 217 |
17 | 7.83% |
|---|
| System Installed on time? | 217 |
0 | 0.00% |
|---|
| Average Collection size: |
| 251749 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 45 |
|---|
| School | 3 |
|---|
| Consortium | 6 |
|---|
| Special | 15 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 302 |
1 | 1 | 3 | 2 | | 6 | 14 | 58 | 120 | 97 | 8 | 7.83 | 8 |
|---|
| ILS Functionality | 303 |
1 | 1 | 2 | 4 | | 10 | 19 | 66 | 114 | 86 | 8 | 7.69 | 8 |
|---|
| Print Functionality | 302 |
1 | 3 | | 1 | 2 | 4 | 7 | 54 | 106 | 124 | 9 | 8.01 | 8 |
|---|
| Electronic Functionality | 285 |
13 | 5 | 6 | 6 | 13 | 30 | 33 | 61 | 64 | 54 | 8 | 6.53 | 7 |
|---|
| Company Satisfaction | 288 |
2 | 1 | 4 | 3 | 5 | 9 | 9 | 47 | 82 | 126 | 9 | 7.83 | 8 |
|---|
| Support Satisfaction | 296 |
3 | 1 | 4 | 3 | 8 | 6 | 10 | 34 | 87 | 140 | 9 | 7.89 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 289 |
11 | 1 | 6 | 4 | 3 | 10 | 9 | 40 | 68 | 137 | 9 | 7.61 | 8 |
|---|
| Open Source Interest | 181 |
17 | 3 | | 5 | 2 | 11 | 4 | 9 | 12 | 44 | 9 | 7.73 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 315 |
16 | 5.08% |
|---|
| Considering new Interface | 315 |
16 | 5.08% |
|---|
| System Installed on time? | 315 |
0 | 0.00% |
|---|
| Average Collection size: |
| 510756 |
|---|
| Type | Count |
|---|
| Public | 121 |
|---|
| Academic | 100 |
|---|
| School | 10 |
|---|
| Consortium | 6 |
|---|
| Special | 27 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 279 |
1 | 2 | 5 | | 5 | 8 | 15 | 62 | 92 | 89 | 8 | 7.65 | 8 |
|---|
| ILS Functionality | 278 |
| 1 | 3 | 4 | 4 | 11 | 23 | 72 | 95 | 65 | 8 | 7.47 | 8 |
|---|
| Print Functionality | 274 |
| 1 | 2 | | 5 | 5 | 10 | 37 | 101 | 113 | 9 | 8.01 | 8 |
|---|
| Electronic Functionality | 267 |
14 | 2 | 9 | 8 | 22 | 34 | 36 | 49 | 54 | 39 | 8 | 6.16 | 7 |
|---|
| Company Satisfaction | 271 |
4 | 3 | 2 | 1 | 6 | 12 | 12 | 29 | 81 | 121 | 9 | 7.77 | 8 |
|---|
| Support Satisfaction | 268 |
4 | 3 | 1 | 4 | 10 | 8 | 13 | 36 | 72 | 117 | 9 | 7.67 | 8 |
|---|
| Support Improvement | 257 |
7 | 1 | 1 | 6 | 22 | 64 | 21 | 28 | 43 | 64 | 5 | 6.50 | 7 |
|---|
| Company Loyalty | 257 |
17 | 1 | 9 | 1 | 12 | 15 | 9 | 25 | 52 | 116 | 9 | 7.14 | 8 |
|---|
| Open Source Interest | 249 |
18 | 5 | 2 | 4 | 13 | 9 | 6 | 10 | 24 | 158 | 9 | 7.38 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 280 |
17 | 6.07% |
|---|
| Considering new Interface | 280 |
48 | 17.14% |
|---|
| System Installed on time? | 280 |
248 | 88.57% |
|---|
| Average Collection size: |
| 6225175 |
|---|
| Type | Count |
|---|
| Public | 84 |
|---|
| Academic | 116 |
|---|
| School | 9 |
|---|
| Consortium | 7 |
|---|
| Special | 17 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 254 |
1 | 2 | 2 | 2 | 4 | 10 | 13 | 55 | 79 | 86 | 9 | 7.67 | 8 |
|---|
| ILS Functionality | 253 |
1 | 2 | 3 | 4 | 4 | 7 | 20 | 70 | 83 | 59 | 8 | 7.42 | 8 |
|---|
| Print Functionality | 247 |
2 | 1 | 1 | | 5 | 7 | 16 | 39 | 84 | 92 | 9 | 7.80 | 8 |
|---|
| Electronic Functionality | 234 |
8 | 2 | 6 | 5 | 14 | 36 | 32 | 63 | 36 | 32 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 245 |
1 | 2 | 3 | 4 | 5 | 8 | 15 | 33 | 62 | 112 | 9 | 7.78 | 8 |
|---|
| Support Satisfaction | 244 |
1 | 4 | 2 | 4 | 6 | 6 | 16 | 31 | 66 | 108 | 9 | 7.73 | 8 |
|---|
| Support Improvement | 237 |
4 | 1 | 3 | 5 | 20 | 47 | 17 | 36 | 45 | 59 | 9 | 6.68 | 7 |
|---|
| Company Loyalty | 247 |
13 | 4 | | 3 | 2 | 14 | 11 | 25 | 58 | 117 | 9 | 7.49 | 8 |
|---|
| Open Source Interest | 219 |
15 | | 2 | 3 | 3 | 6 | 1 | 6 | 16 | 167 | 9 | 7.92 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 255 |
18 | 7.06% |
|---|
| Considering new Interface | 255 |
19 | 7.45% |
|---|
| System Installed on time? | 255 |
232 | 90.98% |
|---|
| Average Collection size: |
| 107262 |
|---|
| Type | Count |
|---|
| Public | 89 |
|---|
| Academic | 78 |
|---|
| School | 8 |
|---|
| Consortium | 4 |
|---|
| Special | 24 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 360 |
2 | | 4 | 2 | 11 | 13 | 32 | 84 | 114 | 98 | 8 | 7.49 | 8 |
|---|
| ILS Functionality | 358 |
2 | 1 | 4 | 3 | 12 | 16 | 45 | 86 | 116 | 73 | 8 | 7.27 | 8 |
|---|
| Print Functionality | 356 |
4 | 2 | 1 | 4 | 12 | 9 | 22 | 65 | 131 | 106 | 8 | 7.58 | 8 |
|---|
| Electronic Functionality | 342 |
12 | 5 | 15 | 14 | 19 | 42 | 58 | 59 | 75 | 43 | 8 | 6.17 | 7 |
|---|
| Company Satisfaction | 345 |
1 | 3 | 4 | 4 | 7 | 20 | 29 | 53 | 95 | 129 | 9 | 7.59 | 8 |
|---|
| Support Satisfaction | 345 |
3 | 3 | 1 | 6 | 10 | 24 | 29 | 53 | 79 | 137 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 329 |
3 | | 1 | 9 | 26 | 84 | 34 | 34 | 62 | 76 | 5 | 6.61 | 7 |
|---|
| Company Loyalty | 339 |
19 | 5 | 7 | 5 | 12 | 28 | 20 | 49 | 61 | 133 | 9 | 6.99 | 8 |
|---|
| Open Source Interest | 325 |
22 | 5 | 2 | 5 | 19 | 10 | 8 | 17 | 24 | 213 | 9 | 7.46 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 364 |
32 | 8.79% |
|---|
| Considering new Interface | 364 |
45 | 12.36% |
|---|
| System Installed on time? | 364 |
324 | 89.01% |
|---|
| Average Collection size: |
| 118002 |
|---|
| Type | Count |
|---|
| Public | 124 |
|---|
| Academic | 105 |
|---|
| School | 21 |
|---|
| Consortium | 9 |
|---|
| Special | 31 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 269 |
| 2 | 2 | 1 | 4 | 17 | 19 | 56 | 92 | 76 | 8 | 7.57 | 8 |
|---|
| ILS Functionality | 269 |
| 1 | 4 | 3 | 3 | 17 | 23 | 68 | 101 | 49 | 8 | 7.35 | 8 |
|---|
| Print Functionality | 268 |
4 | | 3 | 2 | 3 | 10 | 18 | 47 | 104 | 77 | 8 | 7.60 | 8 |
|---|
| Electronic Functionality | 260 |
13 | | 11 | 13 | 18 | 34 | 31 | 55 | 60 | 25 | 8 | 6.07 | 7 |
|---|
| Company Satisfaction | 262 |
2 | 2 | 3 | 3 | 7 | 16 | 27 | 34 | 80 | 88 | 9 | 7.47 | 8 |
|---|
| Support Satisfaction | 256 |
2 | 3 | 3 | 5 | 7 | 20 | 22 | 35 | 75 | 84 | 9 | 7.36 | 8 |
|---|
| Support Improvement | 245 |
2 | 2 | 3 | 3 | 13 | 65 | 26 | 35 | 42 | 54 | 5 | 6.60 | 7 |
|---|
| Company Loyalty | 249 |
10 | 7 | 5 | 5 | 7 | 19 | 14 | 32 | 53 | 97 | 9 | 7.07 | 8 |
|---|
| Open Source Interest | 238 |
18 | 2 | 4 | 2 | 7 | 13 | 3 | 7 | 23 | 159 | 9 | 7.53 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 275 |
17 | 6.18% |
|---|
| Considering new Interface | 275 |
35 | 12.73% |
|---|
| System Installed on time? | 275 |
233 | 84.73% |
|---|
| Average Collection size: |
| 134577 |
|---|
| Type | Count |
|---|
| Public | 105 |
|---|
| Academic | 86 |
|---|
| School | 12 |
|---|
| Consortium | 2 |
|---|
| Special | 24 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 270 |
5 | 2 | 2 | 4 | 3 | 12 | 20 | 59 | 85 | 78 | 8 | 7.43 | 8 |
|---|
| ILS Functionality | 271 |
3 | 1 | 2 | 6 | 7 | 8 | 27 | 61 | 104 | 52 | 8 | 7.31 | 8 |
|---|
| Print Functionality | 268 |
3 | 5 | 5 | 4 | 3 | 7 | 8 | 40 | 102 | 91 | 8 | 7.60 | 8 |
|---|
| Electronic Functionality | 256 |
17 | 5 | 4 | 9 | 14 | 26 | 36 | 54 | 55 | 36 | 8 | 6.19 | 7 |
|---|
| Company Satisfaction | 260 |
5 | 3 | 2 | 6 | 7 | 13 | 22 | 35 | 71 | 96 | 9 | 7.41 | 8 |
|---|
| Support Satisfaction | 258 |
5 | 2 | 5 | 7 | 5 | 16 | 21 | 31 | 69 | 97 | 9 | 7.37 | 8 |
|---|
| Support Improvement | 249 |
7 | 1 | 2 | 5 | 13 | 63 | 21 | 17 | 40 | 80 | 9 | 6.71 | 7 |
|---|
| Company Loyalty | 251 |
19 | 2 | 6 | 7 | 8 | 18 | 19 | 15 | 53 | 104 | 9 | 6.92 | 8 |
|---|
| Open Source Interest | 228 |
19 | 5 | 3 | 3 | 8 | 6 | 3 | 6 | 17 | 158 | 9 | 7.46 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 277 |
10 | 3.61% |
|---|
| Considering new Interface | 277 |
33 | 11.91% |
|---|
| System Installed on time? | 277 |
248 | 89.53% |
|---|
| Average Collection size: |
| 145133 |
|---|
| Type | Count |
|---|
| Public | 120 |
|---|
| Academic | 64 |
|---|
| School | 13 |
|---|
| Consortium | 10 |
|---|
| Special | 23 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 230 |
1 | | 3 | 2 | 2 | 14 | 23 | 64 | 73 | 48 | 8 | 7.36 | 8 |
|---|
| ILS Functionality | 230 |
1 | | 5 | 2 | 4 | 12 | 33 | 68 | 62 | 43 | 7 | 7.17 | 7 |
|---|
| Print Functionality | 222 |
1 | | 3 | 2 | 2 | 10 | 17 | 39 | 89 | 59 | 8 | 7.60 | 8 |
|---|
| Electronic Functionality | 222 |
8 | 6 | 6 | 5 | 18 | 30 | 27 | 53 | 47 | 22 | 7 | 6.14 | 7 |
|---|
| Company Satisfaction | 225 |
| 1 | 6 | 2 | 5 | 13 | 17 | 41 | 61 | 79 | 9 | 7.52 | 8 |
|---|
| Support Satisfaction | 221 |
1 | 3 | 4 | 4 | 7 | 13 | 22 | 32 | 57 | 78 | 9 | 7.38 | 8 |
|---|
| Support Improvement | 213 |
2 | 3 | 3 | 5 | 16 | 52 | 18 | 29 | 33 | 52 | 5 | 6.53 | 7 |
|---|
| Company Loyalty | 209 |
8 | 4 | 2 | 4 | 10 | 18 | 16 | 23 | 45 | 79 | 9 | 7.07 | 8 |
|---|
| Open Source Interest | 196 |
10 | 2 | 3 | 4 | 4 | 7 | 2 | 6 | 21 | 137 | 9 | 7.79 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 237 |
16 | 6.75% |
|---|
| Considering new Interface | 237 |
33 | 13.92% |
|---|
| System Installed on time? | 237 |
202 | 85.23% |
|---|
| Average Collection size: |
| 173934 |
|---|
| Type | Count |
|---|
| Public | 99 |
|---|
| Academic | 56 |
|---|
| School | 13 |
|---|
| Consortium | 8 |
|---|
| Special | 20 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 194 |
2 | 1 | 2 | 4 | 3 | 6 | 17 | 42 | 58 | 59 | 9 | 7.47 | 8 |
|---|
| ILS Functionality | 194 |
2 | 1 | 4 | 2 | 4 | 9 | 17 | 53 | 61 | 41 | 8 | 7.25 | 8 |
|---|
| Print Functionality | 193 |
1 | | 1 | 7 | 5 | 7 | 10 | 25 | 74 | 63 | 8 | 7.63 | 8 |
|---|
| Electronic Functionality | 183 |
9 | 8 | 5 | 4 | 8 | 19 | 31 | 37 | 35 | 27 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 186 |
3 | 4 | 4 | 2 | 2 | 9 | 11 | 26 | 46 | 79 | 9 | 7.52 | 8 |
|---|
| Support Satisfaction | 185 |
2 | 5 | 7 | 1 | 1 | 9 | 15 | 28 | 39 | 78 | 9 | 7.41 | 8 |
|---|
| Support Improvement | 178 |
5 | 4 | 2 | 3 | 4 | 37 | 21 | 20 | 32 | 50 | 9 | 6.69 | 7 |
|---|
| Company Loyalty | 186 |
12 | 5 | 4 | 1 | 5 | 12 | 8 | 21 | 29 | 89 | 9 | 7.12 | 8 |
|---|
| Open Source Interest | 168 |
8 | 4 | 1 | 3 | 2 | 7 | 6 | 4 | 3 | 130 | 9 | 7.83 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 199 |
11 | 5.53% |
|---|
| Considering new Interface | 199 |
29 | 14.57% |
|---|
| System Installed on time? | 199 |
168 | 84.42% |
|---|
| Average Collection size: |
| 547867 |
|---|
| Type | Count |
|---|
| Public | 75 |
|---|
| Academic | 52 |
|---|
| School | 13 |
|---|
| Consortium | 5 |
|---|
| Special | 17 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 152 |
3 | 2 | | 3 | 4 | 3 | 11 | 35 | 50 | 41 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 152 |
| 1 | 4 | 6 | 4 | 6 | 12 | 39 | 46 | 34 | 8 | 7.18 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 149 |
3 | 1 | 1 | 7 | 7 | 4 | 7 | 24 | 36 | 59 | 9 | 7.39 | 8 |
|---|
| Support Satisfaction | 147 |
5 | 4 | 2 | 6 | 2 | 3 | 8 | 27 | 39 | 51 | 9 | 7.19 | 8 |
|---|
| Support Improvement | 140 |
3 | 2 | 4 | 4 | 7 | 26 | 14 | 19 | 25 | 36 | 9 | 6.58 | 7 |
|---|
| Company Loyalty | 143 |
11 | 3 | 2 | 3 | 4 | 8 | 7 | 17 | 24 | 64 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 139 |
8 | 1 | 1 | | 4 | 4 | 2 | 6 | 8 | 105 | 9 | 7.93 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 157 |
7 | 4.46% |
|---|
| Considering new Interface | 157 |
11 | 7.01% |
|---|
| System Installed on time? | 157 |
129 | 82.17% |
|---|
| Average Collection size: |
| 173045 |
|---|
| Type | Count |
|---|
| Public | 69 |
|---|
| Academic | 38 |
|---|
| School | 7 |
|---|
| Consortium | 3 |
|---|
| Special | 15 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 166 |
5 | 2 | 4 | 2 | 5 | 9 | 13 | 34 | 53 | 39 | 8 | 7.06 | 8 |
|---|
| ILS Functionality | 163 |
3 | 2 | 4 | 4 | 4 | 7 | 17 | 53 | 42 | 27 | 7 | 6.90 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 159 |
7 | 3 | 8 | 5 | 3 | 12 | 6 | 19 | 42 | 54 | 9 | 6.90 | 8 |
|---|
| Support Satisfaction | 159 |
6 | 6 | 8 | 7 | 1 | 7 | 14 | 20 | 36 | 54 | 9 | 6.79 | 8 |
|---|
| Support Improvement | 153 |
4 | 1 | 5 | 5 | 7 | 35 | 18 | 14 | 25 | 39 | 9 | 6.44 | 7 |
|---|
| Company Loyalty | 158 |
17 | 4 | 4 | 3 | 3 | 12 | 11 | 11 | 23 | 70 | 9 | 6.65 | 8 |
|---|
| Open Source Interest | 136 |
9 | 1 | 1 | 3 | 3 | 5 | 2 | 8 | 9 | 95 | 9 | 7.68 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 170 |
11 | 6.47% |
|---|
| Considering new Interface | 170 |
21 | 12.35% |
|---|
| System Installed on time? | 170 |
139 | 81.76% |
|---|
| Average Collection size: |
| 125739 |
|---|
| Type | Count |
|---|
| Public | 73 |
|---|
| Academic | 43 |
|---|
| School | 11 |
|---|
| Consortium | 3 |
|---|
| Special | 14 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 127 |
1 | | | 3 | 2 | 4 | 11 | 36 | 28 | 42 | 9 | 7.54 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 120 |
2 | | 2 | 3 | 4 | 15 | 6 | 14 | 27 | 47 | 9 | 7.31 | 8 |
|---|
| Support Satisfaction | 122 |
3 | 1 | 1 | 5 | 4 | 9 | 13 | 13 | 29 | 44 | 9 | 7.18 | 8 |
|---|
| Support Improvement | 123 |
4 | 1 | 1 | 2 | 5 | 19 | 9 | 14 | 18 | 50 | 9 | 7.07 | 8 |
|---|
| Company Loyalty | 123 |
10 | | 1 | 4 | 3 | 9 | 5 | 12 | 17 | 62 | 9 | 7.15 | 9 |
|---|
| Open Source Interest | 118 |
1 | 1 | | 1 | | | 1 | 1 | 3 | 110 | 9 | 8.74 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 131 |
8 | 6.11% |
|---|
| Considering new Interface | 131 |
15 | 11.45% |
|---|
| System Installed on time? | 131 |
109 | 83.21% |
|---|
| Average Collection size: |
| 112613 |
|---|
| Type | Count |
|---|
| Public | 56 |
|---|
| Academic | 30 |
|---|
| School | 9 |
|---|
| Consortium | 5 |
|---|
| Special | 8 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 86 |
| | 6 | 2 | 4 | 5 | 15 | 22 | 21 | 11 | 7 | 6.63 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 82 |
2 | 2 | 4 | 5 | 3 | 8 | 10 | 18 | 15 | 15 | 7 | 6.32 | 7 |
|---|
| Support Satisfaction | 83 |
4 | 1 | 4 | 7 | 3 | 7 | 9 | 14 | 20 | 14 | 8 | 6.20 | 7 |
|---|
| Support Improvement | 75 |
6 | 3 | 1 | 7 | 5 | 17 | 4 | 11 | 6 | 15 | 5 | 5.53 | 5 |
|---|
| Company Loyalty | 80 |
13 | 2 | | 2 | 1 | 12 | 4 | 9 | 15 | 22 | 9 | 5.96 | 7 |
|---|
| Open Source Interest | 76 |
2 | | 1 | | 1 | 3 | 1 | 1 | 1 | 66 | 9 | 8.37 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 87 |
8 | 9.20% |
|---|
| Considering new Interface | 87 |
6 | 6.90% |
|---|
| System Installed on time? | 87 |
65 | 74.71% |
|---|
| 2008 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 33 |
3 | | | 2 | | 2 | 7 | 6 | 8 | 5 | 8 | 6.33 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 33 |
2 | | 1 | 3 | 2 | 1 | 2 | 8 | 7 | 7 | 7 | 6.39 | 7 |
|---|
| Support Satisfaction | 33 |
2 | 1 | 1 | 1 | 2 | 4 | 6 | 5 | 5 | 6 | 6 | 6.03 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 33 |
4 | 1 | 3 | 1 | | 3 | 1 | 4 | 5 | 11 | 9 | 6.00 | 7 |
|---|
| Open Source Interest | 28 |
1 | | | | | 2 | | 1 | 1 | 23 | 9 | 8.29 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 33 |
7 | 21.21% |
|---|
| Considering new Interface | 33 |
0 | 0.00% |
|---|
| System Installed on time? | 33 |
25 | 75.76% |
|---|
| 2007 Survey Results |
| Product: Koha |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | | | 1 | 1 | 3 | 5 | 6 | 3 | 8 | 7.21 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
| | | | 1 | 2 | 1 | 7 | 2 | 8 | 9 | 7.48 | 7 |
|---|
| Support Satisfaction | 22 |
| | 2 | | 1 | 2 | 3 | 5 | 2 | 7 | 9 | 6.82 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 21 |
1 | 1 | | | 4 | 1 | | 1 | 5 | 8 | 9 | 6.71 | 8 |
|---|
| Open Source Interest | 24 |
| | | | | 1 | 1 | | 1 | 21 | 9 | 8.67 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 27 |
3 | 11.11% |
|---|
| Considering new Interface | 27 |
3 | 11.11% |
|---|
| System Installed on time? | 27 |
0 | 0.00% |
|---|
2024 : gen: 7.78 company 7.86 loyalty 7.72 support 7.77
2023 : gen: 7.75 company 7.96 loyalty 7.90 support 7.86
2022 : gen: 7.84 company 7.97 loyalty 7.85 support 7.98
2021 : gen: 7.85 company 7.99 loyalty 7.88 support 7.95
2020 : gen: 7.83 company 7.83 loyalty 7.61 support 7.89
2019 : gen: 7.65 company 7.77 loyalty 7.14 support 7.67
2018 : gen: 7.67 company 7.78 loyalty 7.49 support 7.73
2017 : gen: 7.49 company 7.59 loyalty 6.99 support 7.52
2016 : gen: 7.57 company 7.47 loyalty 7.07 support 7.36
2015 : gen: 7.43 company 7.41 loyalty 6.92 support 7.37
2014 : gen: 7.36 company 7.52 loyalty 7.07 support 7.38
2013 : gen: 7.47 company 7.52 loyalty 7.12 support 7.41
2012 : gen: 7.38 company 7.39 loyalty 7.00 support 7.19
2011 : gen: 7.06 company 6.90 loyalty 6.65 support 6.79
2010 : gen: 7.54 company 7.31 loyalty 7.15 support 7.18
2009 : gen: 6.63 company 6.32 loyalty 5.96 support 6.20
2008 : gen: 6.33 company 6.39 loyalty 6.00 support 6.03
2007 : gen: 7.21 company 7.48 loyalty 6.71 support 6.82
Comments (survey2023)
The most possible development is that we will follow the choices of the National Library.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We migrated to Koha/EDS last spring. So far so good!
(Library type: ; collection size: medium; ils satisfaction: 7)
Since 2019 we have implemented the koha open source system
(Library type: Academic; collection size: medium; ils satisfaction: 8)
[...] University Library is a former Symphony customer. When we were using Symphony we had some operational issues and decided to change the ILS and started to use the open-source platform KOHA in 2020. We still have some problems but KOHA is more reasonable for [...] Library.
(Library type: Art; collection size: small; ils satisfaction: 8)
We went live with Koha, hosted by ByWater, in June 2022. Previously we used SirsiDynix. We have been very happy and appreciate the ease of use and good customer service for both Koha and ByWater. Yay for open access!
(Library type: ; collection size: small; ils satisfaction: 9)
ByWater Solutions is easy to work with and responsive. Recommend Koha for ILS.
(Library type: Public; collection size: small; ils satisfaction: 9)
It would be nice to register for tutorials and have them be available/sent via a video - many of us work part time, and while the tutelage has been excellent, it is difficult to be present for these tutorials based on when they are being presented.
I had registered for a course and expected a follow up video to be sent and none were, which was disappointing.
(Library type: Public; collection size: medium; ils satisfaction: 8)
ByWater Solutions provides a hosting and excellent support level. Koha ILS is amazing and highly customizable with a great community behind it.
(Library type: Public; collection size: very small; ils satisfaction: 9)
We migrated from Sierra to Koha six months ago. While Koha is less robust than Sierra, we are learning tweaks/customizations every day. It's very possible that next year's numbers will be more favorable towards Koha.
(Library type: Law; collection size: medium; ils satisfaction: 7)
We are very pleased with ByWater Solutions and their support. Their customer service is good, and response time to queries also good
(Library type: Academic; collection size: small; ils satisfaction: 7)
The customer service is a lacking, in my opinion. When an issue is communicated, the solution isn't always done. Instead, they'll tell you what you can do on your end to fix it. We don't always know how to do that stuff and it would be nice if "support" just fixed it instead of giving me a homework assignment I might end up spending half the day on. Especially when it would haven taken them 5 minutes.
(Library type: Public; collection size: small; ils satisfaction: 7)
Extremely satisfied with the Koha Open Source ILS and Aspen Open Source discovery layer. It empowers us to have more control and customization while also enjoying the benefits of tech support and hosting from ByWater Solutions.
(Library type: Public; collection size: medium; ils satisfaction: 9)
The team at ByWater Solutions has been very responsive in addressing any questions or issues that we have had with Koha.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
The use of Koha ILS, Aspen Discovery, and Metabase with vendor support from ByWater Solutions is the complete library system platform. The Koha community is a wonderful group helping innovate and keep koha being a future thinking ILS.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Our library is largely for internal use, so our open source needs are fairly limited at this time. Overall, we have been very satisfied with product support and the features that we need, though some batch functions remain only achievable by the support team.
(Library type: Museum; collection size: medium; ils satisfaction: 8)
In my opinion, Koha was not vetted thoroughly enough by our ILS committee before we committed to this switch. I'm fairly sure the committee would disagree. Koha is not well-suited to our consortium's configurations. My understanding is that it works better for standalone libraries and educational institutions.
(Library type: Public; collection size: small; ils satisfaction: 2)
Currently using Koha from Bywater. We are satisfied with the Koha, but now overwhelmed. It gets the job done and the price it right. We would consider FOLIO hosted by Bywater or EBSCO at a reasonable price.
(Library type: ; collection size: medium; ils satisfaction: 7)
I want my reliable easily understood card catalogue system back. I works great when the power is out which it frequently is here.
(Library type: Public; collection size: very small; ils satisfaction: 5)
We belong to a consortium and they make the decisions for us. We would vote on it as a group rather than make our own decision.
(Library type: Public; collection size: small; ils satisfaction: 9)
Koha seems to be an effective ILS for public libraries but not for an academic library. Because our academic library shares the server instance of Koha with ByWater, the Global Preference choices are limiting when working with 2 different types of libraries on the same server. Simply put the open source aspect of Koha has many limitations. Also, it is frustrating that when a bug is identified, it takes months and years to address the bug.
(Library type: Academic; collection size: small; ils satisfaction: 3)
We migrated to Bywater-koha in 2023. While some of the modules are lacking for what we need, and set up of some of the services was borderline nightmare-ish, the level of customization and ability to innovate/get involved with the community is exactly what we were looking for. Koha (and open source) allows for the library to seek and implement the solutions to their own problems.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We currently use the open-source ILS Koha. We are currently hosted and supported by ByWater Solutions. We have found them to be very responsive and helpful. The library is very pleased with ByWater Solutions and plans to continue our relationship in the foreseeable future.
(Library type: Public; collection size: large; ils satisfaction: 9)
I wish the reports were more robust at the user level (can ask support to write sql reports, but would like to be able to do more myself).
(Library type: School; collection size: very small; ils satisfaction: 7)
I rated the following two questions based on having Aspen Discovery with Koha.
How complete is the functionality of this ILS relative to the overall needs of this library?
How effective is this product in managing your library's electronic resources?
If it were for Koha, only the rating would be 7 for the first question and 6 for the second question. In my opinion, Aspen is simply a far better patron "catalog" than Koha. This is based on a fairly modified Koha implementation had up until February 2023, when we implemented Aspen.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Our consortia loves working with ByWater Solutions. The open source community surrounding Koha and Aspen Discovery are wonderful and collaborative environments and ByWater is integral into those communities, in addition to the support they provide us. I look forward to working closely with ByWater indefinitely and continuing to provide our member libraries a top notch experience, at a reasonable price.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
Our current ILS is open source.
(Library type: Academic; collection size: small; ils satisfaction: 9)
We're very happy with Koha. It does most of what we need - it's very flexible and we're able to customize it. It is continuously being improved with two updates per year and monthly bugfixes. We don't feel like we are stuck in place without any progress the way we did with our proprietary ILS. The Koha community is great - everyone is so willing to share ideas and solutions to problems. ByWater customer support is excellent. They are responsive, provide frequent training and you can tell how excited the people are about Koha, open source and libraries.
(Library type: Public; collection size: medium; ils satisfaction: 9)
This is all new to me and I am still learning.
(Library type: Public; collection size: very small; ils satisfaction: 9)
ByWater Solutions' support, while continually far better than other vendors we've worked with, has dipped in quality this last year. There is a major need for Acquisitions and ERM development in Koha, and it has been sluggish to get movement on it.
(Library type: ; collection size: medium; ils satisfaction: 7)
We use Koha so we're likely to consider implementing and Open Source ILS. We don't use Koha to manage our electronic resources
(Library type: Public; collection size: medium; ils satisfaction: 7)
The [...] has contracted with Ex Libris for Alma/Primo VE, migration to take place over the Spring 2024 semester for a go live date of May 22, 2024.
(Library type: ; collection size: very large; ils satisfaction: 1)
We are overall very happy with Koha as an ILS, but would like to see more consortium based features.
(Library type: Consortium; collection size: large; ils satisfaction: 8)
We are, currently, utilizing an open source product.
(Library type: ; collection size: medium; ils satisfaction: 9)
We already use an Open Source system.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We are already on the Koha open-source ILS and Aspen discovery layer, which is also open source.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Koha has been developed to the point where it meets the needs of library systems of all sizes; including large public libraries. ByWater's commitment to ongoing development and customer satisfaction set it apart from traditional library ILS vendors.
(Library type: Public; collection size: very large; ils satisfaction: 7)
Some bugs reported lately that are still being worked out. Otherwise, the service is quite responsive.
(Library type: Public; collection size: small; ils satisfaction: 7)
Some reported bugs still being worked out. Otherwise, the customer service has been quite responsive.
(Library type: Public; collection size: small; ils satisfaction: 7)
I'm impressed with the level of community support with Koha. There are so many places to find information and help and everyone is very giving of their time and expertise.
(Library type: Public; collection size: large; ils satisfaction: 8)
ByWater has been great to work with as a support vendor. They've helped us with big projects (erasing all past fines) and small annoyances (formatting spine labels). When I have a problem that's related to a bug, they send me the link to the bug tracker so I can comment and follow the fix. Yay, open source!
(Library type: Public; collection size: medium; ils satisfaction: 8)
ByWater Solutions provides great service. We wish they had more staff with which to provide more of that service. Koha is a vibrant and user-focused system that continues to evolve in great ways. We wish there was a larger base of developers working on it.
(Library type: ; collection size: medium; ils satisfaction: 7)
Regarding the question "How effective is this product in managing your library's electronic resources?" I answered "0" because we only use it for print. We rely solely on our discovery product for electronic resources.
(Library type: Academic; collection size: small; ils satisfaction: 8)
We are currently on an open source ILS, Koha. The system is hosted and supported by Bywater solutions. Right now we are satisfied with our current set up and looking to renewing our existing contract instead of looking for a new solution.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
We are already using koha an open source ILS supported by bywater. We are very happy with koha. We are still struggling with reports and rely heavily on bywater for support. With bywater our hosted system has rarely been down and we no longer have complaints about SIP issues.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Our library does not use the print services. We are unable to see or get stats on e-resources from by water, we use Aspen for that. We have had several issues as a CoOp using Koha and still have many tickets that have not be resolved. Many of the tickets submitted the answer we get is that they need more detailed info when have included screen shots of issue, and they get closed without any resolution.
(Library type: Public; collection size: small; ils satisfaction: 3)
We always deal with our tech support through [... ] so we don't know that much about dealing with Bywater directly.
(Library type: Public; collection size: small; ils satisfaction: 7)
The Bywater Koha ILS is a good match for libraries with an experienced cataloging/systems librarian, but less so for libraries with small staffs where librarians must perform multiple roles and don't have the bandwidth to specialize in cataloging and spend lots of time learning how to use the Koha product. The implementation of the system via Bywater went quite poorly. Likewise, when requesting customer support, rather than fixing the issue requested, we often get back a link to standard instructions that do not resolve the unique issues we are having. It would be much more helpful if the customer support team could correct the issue for us or Zoom with us to show us how to make the needed changes. Also, because of the way their ticketing system works, it is hard to resolve issues that involve Bywater and other vendor integration because they are very reluctant to share personal emails needed to connect representatives from the two companies. The cost savings are nice but only if you have the employee time as a resource to be invested instead.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Open source needs additional PERL programmers to respond to the increase in demand and to realize the true value of open source as responsive to the needs, ideas, and innovations of the users. This is an opportunity for both secondary and higher education, in my opinion.
(Library type: Public; collection size: small; ils satisfaction: 9)
Koha does not provide the granularity and depth of reporting that we would prefer to have.
(Library type: Academic; collection size: small; ils satisfaction: 3)
The [...] is very happy with Koha and Aspen Discovery and the ByWater Solutions Team. Koha is a great way to manage all of our physical materials and has expanded in ways that we are still working to incorporate within our library such as the acquisitions module and ERM module. Aspen Discovery's interface is modern and has allowed us to quickly and easily provide information to patrons about both our physical and virtual resources. As for the ByWater Solutions team they make it to where there are multiple ways to contact them and each are easy. The response time is quick and we know we will get answers to any of our questions.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We may be looking at moving to another ILS, probably created by ByWater Soluctions, but we are not even in the planning phase. It's just something we're considering. What we would like is a more modern looking and interactive ILS. We are also interested in something that is a little more intuitive for staff to use.
(Library type: Public; collection size: small; ils satisfaction: 8)
We are currently utilizing an open source ILS (KOHA).
(Library type: Academic; collection size: small; ils satisfaction: 7)
The [...] Library Network migrated to an Open Source system, Koha and Aspen Discovery supported by ByWater Solutions in late February 2023.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
We are happy with Koha, which is open source. And we are happy with the support we get from Catalyst in Sydney. It is appropriate to our library size and budget. We don't have e-resources as they are available through the College library.
(Library type: ; collection size: small; ils satisfaction: 9)
Our ILS is open source
(Library type: Church; collection size: very small; ils satisfaction: 9)
DSpace would be in addition to our current Koha ILS.
(Library type: Academic; collection size: small; ils satisfaction: 8)
Koha is already open source.
(Library type: Special; collection size: medium; ils satisfaction: 8)
We are the "consortium office" so I do not grade ourselves.
I could answer "10" on "Open Source Considerations" as we are using open source already but really we do not consider to change so I leave it blank.
(Library type: National; collection size: very large; ils satisfaction: 8)
Koha is open source
(Library type: ; collection size: small; ils satisfaction: 9)
We will change supplier for Koha in December 2023.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
PTFS Europe's open source ethos fit in very well with Koha as an ILS.
(Library type: Medical; collection size: very small; ils satisfaction: 8)