Statistical Report for WorldShare Management Services
| 2023 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 122 |
1 | | 1 | 2 | 4 | 6 | 13 | 43 | 39 | 13 | 7 | 7.07 | 7 |
|---|
| ILS Functionality | 120 |
| | 3 | 4 | 2 | 3 | 25 | 33 | 36 | 14 | 8 | 6.97 | 7 |
|---|
| Print Functionality | 120 |
1 | 1 | | 2 | 2 | | 8 | 37 | 46 | 23 | 8 | 7.47 | 8 |
|---|
| Electronic Functionality | 121 |
| | 2 | 4 | 2 | 12 | 20 | 36 | 32 | 13 | 7 | 6.85 | 7 |
|---|
| Company Satisfaction | 121 |
| 3 | 2 | 3 | 2 | 12 | 12 | 29 | 37 | 21 | 8 | 6.98 | 7 |
|---|
| Support Satisfaction | 120 |
| 1 | 1 | 4 | 4 | 4 | 14 | 36 | 25 | 31 | 7 | 7.22 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 120 |
4 | 2 | 1 | 3 | 3 | 16 | 10 | 26 | 22 | 33 | 9 | 6.83 | 7 |
|---|
| Open Source Interest | 116 |
27 | 10 | 20 | 6 | 4 | 12 | 8 | 12 | 9 | 7 | 0 | 3.63 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 122 |
19 | 15.57% |
|---|
| Considering new Interface | 122 |
23 | 18.85% |
|---|
| System Installed on time? | 122 |
0 | 0.00% |
|---|
| Average Collection size: |
| 959842 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 92 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 35 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 33 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2022 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 133 |
| | 1 | 3 | 3 | 9 | 14 | 57 | 32 | 14 | 7 | 7.02 | 7 |
|---|
| ILS Functionality | 133 |
| | | 4 | 6 | 10 | 17 | 42 | 36 | 18 | 7 | 7.01 | 7 |
|---|
| Print Functionality | 130 |
| | | 2 | 4 | 2 | 19 | 34 | 39 | 30 | 8 | 7.43 | 8 |
|---|
| Electronic Functionality | 133 |
| | 3 | 1 | 5 | 8 | 25 | 38 | 37 | 16 | 7 | 6.95 | 7 |
|---|
| Company Satisfaction | 132 |
1 | 2 | 6 | 2 | 2 | 7 | 19 | 36 | 36 | 21 | 7 | 6.86 | 7 |
|---|
| Support Satisfaction | 133 |
| 1 | 3 | 2 | 5 | 11 | 20 | 30 | 32 | 29 | 8 | 7.03 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 131 |
2 | 5 | 4 | 4 | 2 | 11 | 9 | 25 | 37 | 32 | 8 | 6.88 | 8 |
|---|
| Open Source Interest | 127 |
33 | 9 | 13 | 8 | 11 | 14 | 12 | 3 | 10 | 10 | 0 | 3.75 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 134 |
15 | 11.19% |
|---|
| Considering new Interface | 134 |
15 | 11.19% |
|---|
| System Installed on time? | 134 |
0 | 0.00% |
|---|
| Average Collection size: |
| 645954 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 93 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 47 |
|---|
| [3] 100,001-250,000 | 33 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 1 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 WorldShare Management Services Responses by Sector |
|---|
| WorldShare Management Services | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 122 | 6.78 |
44 | 7.05 | 28 | 6.79 | 10 | 6.70 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| ILSFunctionality | 122 | 6.89 |
44 | 7.41 | 28 | 6.93 | 10 | 6.50 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| PrintFunctionality | 121 | 7.40 |
44 | 7.52 | 28 | 7.86 | 10 | 7.00 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| ElectronicFunctionality | 122 | 6.52 |
44 | 6.75 | 28 | 6.25 | 10 | 6.60 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| SatisfactionCustomerSupport | 122 | 6.67 |
44 | 7.05 | 28 | 6.89 | 10 | 6.50 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| CompanyLoyalty | 120 | 6.63 |
44 | 7.32 | 28 | 6.75 | 9 | 6.44 | 1 | | 0 | | 0 | | 1 | | 2 | |
|---|
| 2021 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 122 |
| | 2 | 3 | 5 | 8 | 20 | 48 | 26 | 10 | 7 | 6.78 | 7 |
|---|
| ILS Functionality | 122 |
| | 1 | 3 | 6 | 8 | 18 | 42 | 32 | 12 | 7 | 6.89 | 7 |
|---|
| Print Functionality | 121 |
| | | | 3 | 6 | 17 | 32 | 40 | 23 | 8 | 7.40 | 8 |
|---|
| Electronic Functionality | 122 |
| 2 | 1 | 4 | 3 | 19 | 24 | 34 | 25 | 10 | 7 | 6.52 | 7 |
|---|
| Company Satisfaction | 122 |
| 1 | 7 | 5 | 6 | 7 | 16 | 30 | 38 | 12 | 8 | 6.61 | 7 |
|---|
| Support Satisfaction | 122 |
1 | 2 | 5 | 3 | 5 | 10 | 15 | 29 | 38 | 14 | 8 | 6.67 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 120 |
6 | 1 | 3 | 4 | 5 | 13 | 11 | 23 | 22 | 32 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 119 |
27 | 9 | 15 | 12 | 12 | 16 | 10 | 4 | 5 | 6 | 0 | 3.49 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 124 |
12 | 9.68% |
|---|
| Considering new Interface | 124 |
11 | 8.87% |
|---|
| System Installed on time? | 124 |
0 | 0.00% |
|---|
| Average Collection size: |
| 827050 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 88 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 6 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 35 |
|---|
| [4] 250,001-1,000,000 | 30 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2020 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
| | 2 | 2 | 2 | 4 | 19 | 41 | 23 | 19 | 7 | 7.09 | 7 |
|---|
| ILS Functionality | 111 |
| | | 1 | 2 | 10 | 15 | 31 | 35 | 17 | 8 | 7.22 | 7 |
|---|
| Print Functionality | 112 |
| | 1 | | 1 | 3 | 9 | 31 | 44 | 23 | 8 | 7.60 | 8 |
|---|
| Electronic Functionality | 111 |
| 1 | 2 | 4 | 2 | 3 | 20 | 28 | 34 | 17 | 8 | 7.04 | 7 |
|---|
| Company Satisfaction | 112 |
| 3 | 2 | 2 | 3 | 5 | 7 | 31 | 35 | 24 | 8 | 7.19 | 8 |
|---|
| Support Satisfaction | 111 |
1 | 2 | 1 | 2 | 2 | 4 | 10 | 26 | 38 | 25 | 8 | 7.29 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 111 |
5 | 1 | 2 | 2 | 3 | 8 | 7 | 24 | 28 | 31 | 9 | 6.99 | 8 |
|---|
| Open Source Interest | 110 |
32 | 14 | 16 | 7 | 8 | 8 | 5 | 12 | 2 | 5 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
12 | 10.53% |
|---|
| Considering new Interface | 114 |
10 | 8.77% |
|---|
| System Installed on time? | 114 |
0 | 0.00% |
|---|
| Average Collection size: |
| 444751 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 87 |
|---|
| School | 3 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 35 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 40 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 155 |
| | 2 | 5 | 6 | 9 | 30 | 52 | 34 | 17 | 7 | 6.82 | 7 |
|---|
| ILS Functionality | 153 |
| | 2 | 8 | 5 | 10 | 31 | 46 | 33 | 18 | 7 | 6.75 | 7 |
|---|
| Print Functionality | 155 |
| | 2 | 4 | 5 | 13 | 19 | 39 | 44 | 29 | 8 | 7.10 | 7 |
|---|
| Electronic Functionality | 154 |
| | 4 | 4 | 2 | 22 | 31 | 31 | 42 | 18 | 8 | 6.75 | 7 |
|---|
| Company Satisfaction | 155 |
| 1 | 3 | 6 | 7 | 4 | 18 | 43 | 49 | 24 | 8 | 7.03 | 7 |
|---|
| Support Satisfaction | 155 |
1 | 2 | 3 | 6 | 4 | 6 | 20 | 32 | 47 | 34 | 8 | 7.08 | 8 |
|---|
| Support Improvement | 153 |
| | 2 | 5 | 13 | 40 | 19 | 32 | 25 | 17 | 5 | 6.29 | 6 |
|---|
| Company Loyalty | 152 |
5 | 4 | 5 | 3 | 6 | 12 | 12 | 28 | 39 | 38 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 153 |
48 | 19 | 24 | 10 | 17 | 14 | 6 | 8 | 3 | 4 | 0 | 2.53 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 156 |
7 | 4.49% |
|---|
| Considering new Interface | 156 |
10 | 6.41% |
|---|
| System Installed on time? | 156 |
144 | 92.31% |
|---|
| Average Collection size: |
| 417961 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 121 |
|---|
| School | 3 |
|---|
| Consortium | 1 |
|---|
| Special | 9 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 38 |
|---|
| [4] 250,001-1,000,000 | 39 |
|---|
| [5] 1,000,001-10,000,000 | 13 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 109 |
| 2 | 3 | 1 | 6 | 9 | 21 | 36 | 22 | 9 | 7 | 6.56 | 7 |
|---|
| ILS Functionality | 109 |
1 | 1 | 1 | 2 | 7 | 14 | 22 | 29 | 20 | 12 | 7 | 6.51 | 7 |
|---|
| Print Functionality | 109 |
| 2 | 1 | 2 | 2 | 6 | 19 | 24 | 33 | 20 | 8 | 7.10 | 7 |
|---|
| Electronic Functionality | 109 |
| 2 | 4 | 2 | 7 | 9 | 18 | 37 | 19 | 11 | 7 | 6.49 | 7 |
|---|
| Company Satisfaction | 107 |
1 | 2 | | 4 | 5 | 8 | 13 | 29 | 29 | 16 | 7 | 6.83 | 7 |
|---|
| Support Satisfaction | 106 |
| 2 | 1 | 4 | 7 | 8 | 15 | 31 | 24 | 14 | 7 | 6.69 | 7 |
|---|
| Support Improvement | 106 |
| 1 | 1 | 3 | 17 | 32 | 11 | 18 | 16 | 7 | 5 | 5.88 | 5 |
|---|
| Company Loyalty | 107 |
3 | 3 | 4 | 3 | 7 | 11 | 12 | 19 | 23 | 22 | 8 | 6.45 | 7 |
|---|
| Open Source Interest | 108 |
33 | 18 | 14 | 7 | 7 | 14 | 6 | 4 | 3 | 2 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 109 |
11 | 10.09% |
|---|
| Considering new Interface | 109 |
9 | 8.26% |
|---|
| System Installed on time? | 109 |
104 | 95.41% |
|---|
| Average Collection size: |
| 384087 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 83 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 29 |
|---|
| [4] 250,001-1,000,000 | 27 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
2 | 1 | 2 | 3 | 6 | 12 | 34 | 45 | 23 | 12 | 7 | 6.49 | 7 |
|---|
| ILS Functionality | 140 |
2 | 1 | 3 | 4 | 4 | 18 | 25 | 38 | 36 | 9 | 7 | 6.50 | 7 |
|---|
| Print Functionality | 138 |
1 | | 2 | 4 | 6 | 12 | 11 | 34 | 42 | 26 | 8 | 7.06 | 7 |
|---|
| Electronic Functionality | 137 |
2 | 1 | 4 | 2 | 9 | 10 | 27 | 38 | 30 | 14 | 7 | 6.53 | 7 |
|---|
| Company Satisfaction | 139 |
2 | 1 | 2 | 3 | 3 | 14 | 26 | 36 | 28 | 24 | 7 | 6.79 | 7 |
|---|
| Support Satisfaction | 140 |
3 | 1 | 3 | 3 | 2 | 15 | 23 | 35 | 33 | 22 | 7 | 6.74 | 7 |
|---|
| Support Improvement | 137 |
4 | | 2 | 4 | 16 | 32 | 24 | 18 | 23 | 14 | 5 | 5.99 | 6 |
|---|
| Company Loyalty | 136 |
6 | 3 | 4 | 5 | 3 | 19 | 12 | 26 | 26 | 32 | 9 | 6.49 | 7 |
|---|
| Open Source Interest | 139 |
54 | 18 | 21 | 10 | 10 | 13 | 3 | 2 | 2 | 6 | 0 | 2.14 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 142 |
10 | 7.04% |
|---|
| Considering new Interface | 142 |
9 | 6.34% |
|---|
| System Installed on time? | 142 |
127 | 89.44% |
|---|
| Average Collection size: |
| 367340 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 111 |
|---|
| School | 2 |
|---|
| Consortium | 2 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 49 |
|---|
| [3] 100,001-250,000 | 34 |
|---|
| [4] 250,001-1,000,000 | 43 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 133 |
2 | 1 | 3 | 5 | 4 | 9 | 20 | 40 | 33 | 16 | 7 | 6.70 | 7 |
|---|
| ILS Functionality | 133 |
1 | 2 | 4 | 5 | 5 | 11 | 18 | 43 | 34 | 10 | 7 | 6.55 | 7 |
|---|
| Print Functionality | 134 |
| 1 | 2 | 1 | 1 | 8 | 20 | 30 | 50 | 21 | 8 | 7.25 | 8 |
|---|
| Electronic Functionality | 132 |
3 | 2 | 2 | 7 | 6 | 12 | 18 | 35 | 38 | 9 | 8 | 6.43 | 7 |
|---|
| Company Satisfaction | 134 |
| 1 | 5 | 3 | 4 | 7 | 20 | 25 | 43 | 26 | 8 | 7.04 | 8 |
|---|
| Support Satisfaction | 133 |
1 | 2 | 5 | 2 | 3 | 7 | 17 | 29 | 43 | 24 | 8 | 6.99 | 8 |
|---|
| Support Improvement | 127 |
2 | 1 | | 6 | 7 | 29 | 11 | 17 | 23 | 31 | 9 | 6.61 | 7 |
|---|
| Company Loyalty | 132 |
7 | 2 | 4 | 1 | 4 | 13 | 7 | 19 | 32 | 43 | 9 | 6.91 | 8 |
|---|
| Open Source Interest | 131 |
55 | 24 | 21 | 6 | 4 | 8 | 7 | 2 | 1 | 3 | 0 | 1.76 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 134 |
8 | 5.97% |
|---|
| Considering new Interface | 134 |
8 | 5.97% |
|---|
| System Installed on time? | 134 |
126 | 94.03% |
|---|
| Average Collection size: |
| 352782 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 102 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 49 |
|---|
| [3] 100,001-250,000 | 34 |
|---|
| [4] 250,001-1,000,000 | 39 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 94 |
| 2 | | 1 | 2 | 10 | 12 | 28 | 30 | 9 | 8 | 6.94 | 7 |
|---|
| ILS Functionality | 94 |
| 2 | 2 | 3 | 7 | 9 | 19 | 23 | 20 | 9 | 7 | 6.43 | 7 |
|---|
| Print Functionality | 94 |
| 2 | | | 1 | 8 | 14 | 24 | 29 | 16 | 8 | 7.17 | 7 |
|---|
| Electronic Functionality | 93 |
| 3 | 1 | 1 | 6 | 11 | 15 | 20 | 29 | 7 | 8 | 6.58 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 3 | 3 | 12 | 20 | 34 | 19 | 8 | 7.31 | 8 |
|---|
| Support Satisfaction | 93 |
| 3 | | 1 | 6 | 3 | 14 | 17 | 31 | 18 | 8 | 7.08 | 8 |
|---|
| Support Improvement | 89 |
1 | 2 | | | 9 | 18 | 14 | 16 | 14 | 15 | 5 | 6.42 | 7 |
|---|
| Company Loyalty | 92 |
2 | 1 | 1 | 4 | 5 | 4 | 6 | 17 | 22 | 30 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 92 |
45 | 17 | 14 | 2 | 1 | 5 | 3 | 2 | | 3 | 0 | 1.51 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 95 |
3 | 3.16% |
|---|
| Considering new Interface | 95 |
4 | 4.21% |
|---|
| System Installed on time? | 95 |
89 | 93.68% |
|---|
| Average Collection size: |
| 424304 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 75 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 24 |
|---|
| [3] 100,001-250,000 | 31 |
|---|
| [4] 250,001-1,000,000 | 22 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
1 | | 1 | 2 | 1 | 3 | 10 | 28 | 22 | 4 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 71 |
1 | | | 2 | 3 | 8 | 12 | 31 | 11 | 3 | 7 | 6.51 | 7 |
|---|
| Print Functionality | 70 |
1 | 1 | | | 1 | 4 | 8 | 15 | 33 | 7 | 8 | 7.21 | 8 |
|---|
| Electronic Functionality | 70 |
1 | 1 | 1 | | | 7 | 10 | 20 | 23 | 7 | 8 | 6.93 | 7 |
|---|
| Company Satisfaction | 71 |
1 | | 2 | | 1 | 1 | 6 | 15 | 34 | 11 | 8 | 7.39 | 8 |
|---|
| Support Satisfaction | 71 |
| | 2 | | 1 | 3 | 8 | 19 | 18 | 20 | 9 | 7.44 | 8 |
|---|
| Support Improvement | 69 |
| | 2 | | 2 | 13 | 9 | 14 | 17 | 12 | 8 | 6.86 | 7 |
|---|
| Company Loyalty | 73 |
1 | 1 | 1 | | 2 | 1 | 4 | 15 | 23 | 25 | 9 | 7.59 | 8 |
|---|
| Open Source Interest | 71 |
36 | 15 | 3 | 9 | 4 | 1 | | 2 | 1 | | 0 | 1.28 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 74 |
3 | 4.05% |
|---|
| Considering new Interface | 74 |
6 | 8.11% |
|---|
| System Installed on time? | 74 |
66 | 89.19% |
|---|
| Average Collection size: |
| 444490 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 56 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 24 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 8 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 31 |
| | | 2 | 1 | 5 | 2 | 10 | 6 | 5 | 7 | 6.77 | 7 |
|---|
| ILS Functionality | 31 |
| | 3 | 3 | 2 | 4 | 5 | 8 | 3 | 3 | 7 | 5.81 | 6 |
|---|
| Print Functionality | 30 |
| 1 | | 1 | 2 | 4 | 2 | 6 | 8 | 6 | 8 | 6.80 | 7 |
|---|
| Electronic Functionality | 31 |
| | 1 | 2 | 4 | 2 | 1 | 7 | 8 | 6 | 8 | 6.68 | 7 |
|---|
| Company Satisfaction | 30 |
| | | 1 | | 5 | 3 | 3 | 8 | 10 | 9 | 7.37 | 8 |
|---|
| Support Satisfaction | 31 |
| | 1 | 1 | | 4 | 4 | 7 | 7 | 7 | 7 | 7.00 | 7 |
|---|
| Support Improvement | 31 |
| | | | 1 | 10 | 3 | 4 | 7 | 6 | 5 | 6.77 | 7 |
|---|
| Company Loyalty | 30 |
1 | | | 1 | 1 | 4 | 1 | 2 | 7 | 13 | 9 | 7.33 | 8 |
|---|
| Open Source Interest | 30 |
15 | 3 | 1 | 4 | 2 | 4 | 1 | | | | 0 | 1.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
1 | 3.13% |
|---|
| Considering new Interface | 32 |
1 | 3.13% |
|---|
| System Installed on time? | 32 |
24 | 75.00% |
|---|
| Average Collection size: |
| 260399 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 25 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
| 1 | 1 | | 2 | 1 | 2 | 7 | 6 | 1 | 7 | 6.38 | 7 |
|---|
| ILS Functionality | 21 |
| 2 | 2 | | 1 | 4 | 4 | 5 | 1 | 2 | 7 | 5.48 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
| 2 | 1 | | 1 | 1 | 1 | 2 | 8 | 5 | 8 | 6.76 | 8 |
|---|
| Support Satisfaction | 21 |
| | 2 | 3 | | 1 | 1 | 4 | 3 | 7 | 9 | 6.62 | 7 |
|---|
| Support Improvement | 20 |
| | 1 | 1 | 2 | 2 | 1 | 5 | 2 | 6 | 9 | 6.70 | 7 |
|---|
| Company Loyalty | 21 |
2 | 1 | | | | 1 | | 4 | 5 | 8 | 9 | 6.95 | 8 |
|---|
| Open Source Interest | 21 |
4 | 6 | 3 | 2 | 1 | 3 | | 1 | | 1 | 1 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
0 | 0.00% |
|---|
| Considering new Interface | 22 |
0 | 0.00% |
|---|
| System Installed on time? | 22 |
17 | 77.27% |
|---|
| Average Collection size: |
| 316875 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 21 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: WorldShare Management Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 10 |
| | | | | 2 | | 4 | 3 | 1 | 7 | 7.10 | 7 |
|---|
| ILS Functionality | 10 |
| | 1 | 1 | 2 | 2 | | 3 | 1 | | 7 | 5.20 | 5 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 10 |
| | | | | | 1 | 2 | 1 | 6 | 9 | 8.20 | 9 |
|---|
| Support Satisfaction | 10 |
| | | | | | 1 | 1 | 3 | 5 | 9 | 8.20 | 9 |
|---|
| Support Improvement | 9 |
| | | | | 2 | 1 | | 2 | 4 | 9 | 7.56 | 8 |
|---|
| Company Loyalty | 10 |
| | | | | 1 | 1 | | 3 | 5 | 9 | 8.00 | 9 |
|---|
| Open Source Interest | 10 |
5 | 3 | 2 | | | | | | | | 0 | 0.70 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
0 | 0.00% |
|---|
| Considering new Interface | 10 |
0 | 0.00% |
|---|
| System Installed on time? | 10 |
9 | 90.00% |
|---|
| Average Collection size: |
| 392232 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 0 Responses for WorldShare Management Services in 2010 |
| 0 Responses for WorldShare Management Services in 2009 |
| 0 Responses for WorldShare Management Services in 2008 |
| 0 Responses for WorldShare Management Services in 2007 |
2023 : gen: 7.07 company 6.98 loyalty 6.83 support 7.22
2022 : gen: 7.02 company 6.86 loyalty 6.88 support 7.03
2021 : gen: 6.78 company 6.61 loyalty 6.63 support 6.67
2020 : gen: 7.09 company 7.19 loyalty 6.99 support 7.29
2019 : gen: 6.82 company 7.03 loyalty 6.77 support 7.08
2018 : gen: 6.56 company 6.83 loyalty 6.45 support 6.69
2017 : gen: 6.49 company 6.79 loyalty 6.49 support 6.74
2016 : gen: 6.70 company 7.04 loyalty 6.91 support 6.99
2015 : gen: 6.94 company 7.31 loyalty 7.13 support 7.08
2014 : gen: 6.88 company 7.39 loyalty 7.59 support 7.44
2013 : gen: 6.77 company 7.37 loyalty 7.33 support 7.00
2012 : gen: 6.38 company 6.76 loyalty 6.95 support 6.62
2011 : gen: 7.10 company 8.20 loyalty 8.00 support 8.20
Comments (survey2021)
Question about bias, I don't know so I answered with a score 5 as "neutral". I could ask someone in my department.
(Library type: Academic; collection size: very large; ils satisfaction: 7)
In general, I like open source as a concept. However, we do not currently have the necessary staffing expertise to set-up and maintain an open source product.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
We've had the product for nine years and nursed it from infancy to its young adulthood. Many improvements have been released every year, and I expect more will come in the future as well.
(Library type: Academic; collection size: very large; ils satisfaction: 8)
We migrated a month ago fron Aleph to OCLC and are still configuring ILS and discovery, I can't be precise in my evaluations, it's too early. Before choosing OCLC, we considered also Folio with the Ebsco discovery service, but the development of the software had huge delays and we couldn't wait more.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Our support is through a third party in the UAE. It is not an effective relationship.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
There has been a perceived shift by our provider, over time, toward a less collaborative and more vendor-like approach which has eliminated one of the primary reasons this provider was selected initially. The provider, in some regards, appears to be a barrier to successful operations through less focused activities, increasing already high fees, and contributing to a widening disparity between libraries and functionality of systems through tiered approaches and less common benefit.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
The [...] Library began its migration from EOS.Web to OCLC WMS in the fall of 2020 and rolled out its new OCLC Discovery catalog in February 2021. Our WMS implementation manager went above and beyond to assist us during the transition process, demonstrating creativity, persistence, and expertise.
Since we have begun using WMS in earnest, library staff members have been consistently impressed with the level of efficiency WMS enables us to achieve in our work. After the library completed its migration, STScI administrators tasked the library to carry out a physical move within a restricted timeframe. Using the robust bulk functionality present within WMS (reassigning locations in bulk, weeding in bulk, etc), we were able to complete the move within the allotted time. The WMS Digby App was also useful to us throughout the library move. We cannot overstate how difficult it would have been to perform the same actions using our previous catalog .
While our experience with WMS has been overwhelming positive so far, our biggest challenge has been with some aspects of OCLC customer service. We have experienced Customer Service representatives as knowledgeable and helpful on most day to day issues. However, we had a significant disconnect with Customer Service in that it took several months past the conclusion of our implementation to ensure that patron authentication integration was working smoothly. We asked repeatedly for Customer Service to have a phone call with our IT representatives so that problems could be worked out in real time, but there did not seem to be a willingness from OCLC to work in this format, with the result that problems lingered an unreasonably long time. Thankfully we have now reached a resolution, but the experience was extremely frustrating.
Notwithstanding, we see ourselves settled as WMS customers for the next 5+ years, continuing to learn to take advantage of WMS's efficiencies while keeping an eye on the LSP market as well.
(Library type: Special; collection size: medium; ils satisfaction: 8)
Our support is through a third party in the UAE. It is not an effective relationship.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
Generally speaking, the library is satisfied with WorldShare; however, there is some missing functionality, such as the ability to bulk change item statuses to Missing.
Our biggest issue in 2021 was the noticeable decline in the quality of customer support by OCLC staff. When submitting tickets to OCLC, the support team generally does a decent job with answering questions that deal with basic system functionality. On the other hand, whenever we raised issues about new or upcoming system functionality with the Product Managers and Analysts during sessions such as Product Insights and Office Hours, we got the sense that our concerns didn't matter. For instance, we had a major issue with holdings records ahead of the Discovery modernization that required the intervention of our OCLC representative, due to an initial difficulty with getting anyone else to address the problem in a timely manner. (This issue wasn't present in Discovery v1.) In addition, it seemed to us that the KB re-architecture was implemented without any kind of testing or discussion with focus groups, and the Product team was resistant to answering any questions directed to them about their processes.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
Under Approximate number of items in the library's collection I have only included physical titles. This is does not include owned econtent, leased econtent, and open access econtent.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
Small academic libraries usually do not have the staff expertise and/or time to effectively implement open source tools.
(Library type: ; collection size: medium; ils satisfaction: 6)
OCLC customer service can be difficult to deal with. Their local holdings search for patrons in WMS is problematic at times. For example, we have a collection of volumes of books all with the same title but no matter how you search for them, they never show up. We've did title searches, keyword searches, etc. and the only way we can actually get them to show up in search results is by searching via OCLC number or the barcode that is on one of the items. OCLC seems just as baffled by this as we are and have struggled to offer solutions, which isn't the first time they've struggled to offer solutions to problems. Overall, OCLC has been very average in customer support and if it wasn't for the simplicity of having the ILL interface integrated right into our ILS interface, it would be a very average ILS and discovery system. Another issue that we've had with OCLC is their inability to explain cost breakdowns in our invoices or exactly what their products due when asked. The entire state of [...] has had this problem with them and the state library itself has found dealing with them aggravating because of this inability to clearly communicate the reason we "have" to pay for certain systems.
(Library type: Academic; collection size: small; ils satisfaction: 5)
[...]
(Library type: Academic; collection size: medium; ils satisfaction: 7)
Although Library staff might be open to the possibility of an open source system, council preferences and guidelines would likely prevent this being an option.
(Library type: ; collection size: small; ils satisfaction: 2)
The problem we have with OCLC is that we did not purchase report designer or the other additional modules that work with our system because of the costs involved. When it comes to tracking items and getting counts, we had to go back to the manual system of counting items as we add them. No problem with the ILS main components we have.
(Library type: Academic; collection size: medium; ils satisfaction: 8)