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Statistical Report for Voyager

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Voyager Responses by Sector
VoyagerallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS245.25 35500000
ILSFunctionality245.25 35500000
PrintFunctionality247.17 35500000
ElectronicFunctionality243.83 35500000
SatisfactionCustomerSupport237.39 35500000
CompanyLoyalty236.87 35500000



2021 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 2 1 9 1 2 6 3 45.255
ILS Functionality24 1 4 5 2 4 6 2 75.256
Print Functionality24 1 2 4 4 8 5 87.178
Electronic Functionality24 4 5 4 2 4 2 3 23.833
Company Satisfaction23 2 4 7 8 2 87.007
Support Satisfaction23 1 5 4 10 3 87.398
Support Improvement0 00.00
Company Loyalty23 1 1 1 3 7 5 5 76.877
Open Source Interest19 3 1 4 1 1 2 2 4 1 34.685

CategoryTotalYespercent
Considering new ILS24 1666.67%
Considering new Interface24 625.00%
System Installed on time?24 00.00%

Average Collection size: 9654241

TypeCount
Public0
Academic13
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0005
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0007
[6] over 10,000,0013



2020 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 3 1 9 6 12 1 75.816
ILS Functionality32 2 2 5 5 8 7 2 1 65.536
Print Functionality32 1 2 2 15 9 3 77.137
Electronic Functionality31 2 4 3 4 3 5 6 3 1 64.004
Company Satisfaction31 2 1 3 4 10 8 3 76.777
Support Satisfaction31 2 2 2 2 7 8 8 87.138
Support Improvement0 00.00
Company Loyalty30 1 1 2 4 1 10 1 10 76.907
Open Source Interest24 5 4 2 4 2 1 3 2 04.385

CategoryTotalYespercent
Considering new ILS32 2475.00%
Considering new Interface32 618.75%
System Installed on time?32 00.00%

Average Collection size: 8861679

TypeCount
Public0
Academic23
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0007
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0009
[6] over 10,000,0014



2019 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 1 6 6 13 8 10 7 55.555
ILS Functionality51 1 2 7 7 9 10 8 6 1 65.335
Print Functionality51 2 2 12 15 17 3 87.027
Electronic Functionality50 2 8 10 9 5 7 4 2 2 1 23.463
Company Satisfaction50 1 3 4 7 13 11 10 1 66.126
Support Satisfaction51 1 1 4 7 8 10 16 4 86.637
Support Improvement50 2 2 7 19 10 3 6 1 55.345
Company Loyalty51 3 1 5 4 7 5 10 16 96.868
Open Source Interest48 13 3 5 5 3 3 8 2 1 5 03.543

CategoryTotalYespercent
Considering new ILS51 4282.35%
Considering new Interface51 917.65%
System Installed on time?51 4792.16%

Average Collection size: 5433015

TypeCount
Public0
Academic37
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00011
[3] 100,001-250,00011
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,00011
[6] over 10,000,0014



2018 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 4 7 6 15 21 11 3 2 65.276
ILS Functionality71 1 3 14 10 13 17 8 2 3 64.995
Print Functionality71 1 2 6 4 18 17 17 6 66.587
Electronic Functionality70 4 11 5 11 14 9 9 5 2 43.744
Company Satisfaction70 1 2 1 6 8 17 16 16 3 66.297
Support Satisfaction68 1 2 3 3 6 14 19 17 3 76.407
Support Improvement70 1 1 17 20 10 8 11 2 55.615
Company Loyalty68 4 2 1 2 4 6 7 7 18 17 86.538
Open Source Interest68 20 7 7 4 7 8 3 4 1 7 03.213

CategoryTotalYespercent
Considering new ILS71 5983.10%
Considering new Interface71 1825.35%
System Installed on time?71 6185.92%

Average Collection size: 4703474

TypeCount
Public0
Academic57
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,00012
[4] 250,001-1,000,00020
[5] 1,000,001-10,000,00020
[6] over 10,000,0015



2017 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction119 1 6 9 11 28 18 28 17 1 55.666
ILS Functionality118 2 5 8 18 26 15 22 18 4 55.616
Print Functionality116 3 3 9 17 41 36 7 76.957
Electronic Functionality117 8 16 18 12 20 9 14 13 5 2 43.814
Company Satisfaction119 1 3 1 16 14 25 29 26 4 76.236
Support Satisfaction118 2 2 4 10 17 26 27 23 7 76.236
Support Improvement117 1 1 5 13 57 10 12 13 5 55.535
Company Loyalty118 3 1 3 3 11 13 17 16 23 28 96.577
Open Source Interest117 20 15 18 7 15 9 9 10 10 4 03.563

CategoryTotalYespercent
Considering new ILS119 8369.75%
Considering new Interface119 1512.61%
System Installed on time?119 11394.96%

Average Collection size: 2797448

TypeCount
Public0
Academic91
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00025
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00027
[6] over 10,000,0016



2016 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction117 2 4 3 9 13 16 29 21 17 3 65.586
ILS Functionality116 2 3 5 14 11 18 23 20 12 8 65.476
Print Functionality117 1 3 3 6 7 19 31 31 16 76.817
Electronic Functionality115 9 10 26 17 9 19 13 7 4 1 23.583
Company Satisfaction115 1 3 7 6 6 17 16 28 27 4 75.987
Support Satisfaction112 3 2 5 5 11 13 16 22 26 9 86.037
Support Improvement112 2 1 1 9 22 48 7 8 9 5 55.125
Company Loyalty116 2 2 2 5 12 14 13 30 11 25 76.387
Open Source Interest117 26 13 10 7 14 17 7 11 6 6 03.564

CategoryTotalYespercent
Considering new ILS117 7967.52%
Considering new Interface117 1815.38%
System Installed on time?117 10791.45%

Average Collection size: 3728028

TypeCount
Public0
Academic90
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00022
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,00027
[6] over 10,000,0018



2015 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 1 4 6 13 19 33 16 21 1 65.756
ILS Functionality115 1 2 8 11 23 29 17 18 6 65.906
Print Functionality113 1 4 7 8 19 25 32 17 86.907
Electronic Functionality113 1 17 16 11 17 18 21 6 4 2 64.054
Company Satisfaction113 3 7 12 21 21 22 19 8 76.056
Support Satisfaction113 2 5 5 13 17 14 21 30 6 86.087
Support Improvement111 1 2 4 13 53 14 16 4 4 55.385
Company Loyalty115 5 2 3 5 4 16 19 22 17 22 76.277
Open Source Interest109 24 11 10 12 7 13 6 10 10 6 03.673

CategoryTotalYespercent
Considering new ILS120 8268.33%
Considering new Interface120 1714.17%
System Installed on time?120 10789.17%

Average Collection size: 2289918

TypeCount
Public0
Academic85
School1
Consortium1
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00027
[6] over 10,000,0017



2014 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 3 5 9 15 16 38 37 22 2 65.786
ILS Functionality148 5 6 12 16 20 33 31 20 5 65.666
Print Functionality148 4 3 8 25 39 56 13 87.117
Electronic Functionality145 6 16 21 17 18 16 24 19 6 2 64.174
Company Satisfaction147 2 1 3 12 11 27 23 38 24 6 75.936
Support Satisfaction147 1 3 6 8 12 24 30 32 22 9 75.906
Support Improvement146 1 2 6 5 22 65 18 11 8 8 55.235
Company Loyalty149 10 5 9 5 11 26 12 26 27 18 85.666
Open Source Interest145 35 26 14 7 15 18 12 9 3 6 03.022

CategoryTotalYespercent
Considering new ILS151 10267.55%
Considering new Interface151 2617.22%
System Installed on time?151 13388.08%

Average Collection size: 1939716

TypeCount
Public0
Academic128
School0
Consortium1
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00032
[4] 250,001-1,000,00036
[5] 1,000,001-10,000,00029
[6] over 10,000,0015



2013 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5951.75%
Considering new Interface114 3026.32%
System Installed on time?114 10390.35%

Average Collection size: 1534747

TypeCount
Public0
Academic85
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2012 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%

Average Collection size: 1439754

TypeCount
Public0
Academic136
School0
Consortium1
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014



2011 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%

Average Collection size: 1940682

TypeCount
Public0
Academic117
School0
Consortium2
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016



2010 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%

Average Collection size: 1095582

TypeCount
Public1
Academic97
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012



2009 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%





2008 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%





2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%




2021 : gen: 5.25 company 7.00 loyalty 6.87 support 7.39

2020 : gen: 5.81 company 6.77 loyalty 6.90 support 7.13

2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63

2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40

2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23

2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03

2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08

2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90

2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86

2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57

2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16

2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79

2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72

2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57

2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88

Comments (survey2021)

While individual support interactions are excellent, overall, it is clear that the wind-down of Voyager support and development is accelerating. (Library type: Academic; collection size: very large; ils satisfaction: 4)

Voyager is largely working well for us despite its somewhat dated nature. We feel its age most strongly when it comes to integrating with other systems, e.g. setting up patron log-ins for an eAudiobook service we recently subscribed to. We've also recently found Voyager's patron purge, export, and import systems somewhat buggy (though nothing we couldn't get past). We are a couple versions behind, however, so these issues may be fixed in the current release. (Library type: Independent Research; collection size: large; ils satisfaction: 7)

We are interested in moving off Voyager to Alma, but we are still not convinced that the costs of implementation and higher annual fees will pay off in benefits. (Library type: Academic; collection size: medium; ils satisfaction: 7)

My college does not have undergraduate students. (Library type: Medical; collection size: small; ils satisfaction: 4)

We investigated Koha, but we don't have the technical staff in the library to customize and maintain it. We would need to pay third party to do this (we don't have the budget to do this as a stand-alone system) or join a library consortium that would maintain it for us (we decided against joining a local academic consortium as we want more control of the system than a consortium would allow us and we don't have the staffing to be able to take on the consort work that would have been required of us). Koha out-of-the box didn't provide the streamlining or improved/additional functionality we were looking for other than being cloud-based. (Library type: Academic; collection size: medium; ils satisfaction: 2)

In evaluating open-source and commercial products alike, we look very seriously at sustainability (i.e. do we have the people and the skill sets to implement and maintain the system?) and interoperability. (Library type: ; collection size: very large; ils satisfaction: 7)

We are in the process of migrating from Ex Libris Voyager to TIND ILS. As for open source ILSes, we would have loved to consider one, but there really aren't any on the market right now that meet most of our requirements. (Library type: Independent Research; collection size: medium; ils satisfaction: 3)

We have used a local installation of Voyager or 20+ years. A local system is no longer viable for us, and the older version we run is not fully supported, though some of the support staff have been great. The next generation of the same vendor's hosted systems are not cost-effective for us in both first-year and ongoing costs, and a local system is not supportable in our current IT environment. (Library type: ; collection size: small; ils satisfaction: 2)

Our library is in the midst of the "onboarding" process for the projected "go live" date in June 2022. (Library type: Academic; collection size: medium; ils satisfaction: 8)

ILS