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Statistical Report for VERSO

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 VERSO Responses by Sector
VERSOallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1397.00 66.83001057.081024
ILSFunctionality1377.17 67.33001037.191024
PrintFunctionality1387.42 67.67001047.381024
ElectronicFunctionality1276.42 64.0000966.691003
SatisfactionCustomerSupport1367.74 68.33001027.711024
CompanyLoyalty1387.09 68.17001057.061024



2021 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction139 1 2 2 9 1 4 18 34 42 26 87.007
ILS Functionality137 2 1 7 3 5 16 29 45 29 87.178
Print Functionality138 1 3 5 4 3 10 25 47 40 87.428
Electronic Functionality127 5 5 7 6 15 9 27 35 18 86.427
Company Satisfaction139 2 3 2 6 2 11 21 51 41 87.438
Support Satisfaction136 4 1 2 1 2 8 21 36 61 97.748
Support Improvement0 00.00
Company Loyalty138 5 2 2 3 3 7 9 32 37 38 97.098
Open Source Interest112 27 12 10 8 6 20 8 10 3 6 03.543

CategoryTotalYespercent
Considering new ILS146 138.90%
Considering new Interface146 00.00%
System Installed on time?146 00.00%

Average Collection size: 58790

TypeCount
Public113
Academic7
School2
Consortium4
Special1

Size CategoryCount
[1] Under 10,00027
[2] 10,001-100,000106
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2020 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 1 2 1 4 5 9 15 41 44 27 87.077
ILS Functionality149 1 2 2 9 10 15 33 50 27 87.128
Print Functionality147 1 1 3 6 11 9 29 48 39 87.378
Electronic Functionality138 10 6 1 9 11 17 30 32 22 86.327
Company Satisfaction148 2 3 5 5 14 35 46 38 87.418
Support Satisfaction148 2 2 5 8 13 19 46 53 97.618
Support Improvement0 00.00
Company Loyalty146 2 2 3 4 8 13 10 31 34 39 96.978
Open Source Interest127 28 8 13 12 9 33 6 6 6 4 53.574

CategoryTotalYespercent
Considering new ILS153 159.80%
Considering new Interface153 21.31%
System Installed on time?153 00.00%

Average Collection size: 170272

TypeCount
Public122
Academic14
School3
Consortium5
Special3

Size CategoryCount
[1] Under 10,00021
[2] 10,001-100,000116
[3] 100,001-250,0003
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2019 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction48 5 3 3 4 3 13 11 6 76.297
ILS Functionality48 1 4 3 1 9 11 10 9 76.737
Print Functionality48 1 1 5 2 3 3 8 15 10 86.758
Electronic Functionality48 3 3 2 6 4 7 5 10 8 85.886
Company Satisfaction47 2 3 1 2 2 2 7 16 12 86.948
Support Satisfaction48 2 2 1 1 3 3 16 20 97.508
Support Improvement48 3 1 2 4 12 5 3 9 9 56.006
Company Loyalty47 3 1 2 2 5 2 3 8 7 14 96.327
Open Source Interest48 16 6 2 1 8 8 2 1 1 3 02.903

CategoryTotalYespercent
Considering new ILS49 714.29%
Considering new Interface49 48.16%
System Installed on time?49 4489.80%

Average Collection size: 35051

TypeCount
Public36
Academic9
School0
Consortium2
Special2

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00040
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction145 1 1 4 4 9 12 36 49 29 87.268
ILS Functionality145 2 3 4 6 15 36 51 28 87.308
Print Functionality143 1 1 4 8 11 37 51 30 87.448
Electronic Functionality136 7 2 7 6 15 16 25 44 14 86.427
Company Satisfaction144 1 2 1 3 3 7 9 28 52 38 87.428
Support Satisfaction144 1 2 1 1 3 2 10 19 49 56 97.768
Support Improvement137 1 1 1 5 30 8 29 31 31 86.947
Company Loyalty142 4 4 4 3 8 12 10 28 31 38 96.757
Open Source Interest143 48 15 10 11 20 24 6 3 5 1 02.622

CategoryTotalYespercent
Considering new ILS148 85.41%
Considering new Interface148 53.38%
System Installed on time?148 13893.24%

Average Collection size: 35763

TypeCount
Public124
Academic15
School2
Consortium3
Special1

Size CategoryCount
[1] Under 10,00018
[2] 10,001-100,000117
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 2 4 4 5 21 23 45 27 87.178
ILS Functionality132 4 4 4 9 20 24 43 24 87.048
Print Functionality127 1 2 1 5 8 14 24 49 23 87.248
Electronic Functionality127 2 1 2 4 14 18 17 15 35 19 86.467
Company Satisfaction130 2 1 2 3 8 9 27 37 41 97.428
Support Satisfaction132 1 1 4 5 11 21 37 52 97.738
Support Improvement128 2 4 24 11 14 31 42 97.238
Company Loyalty126 3 1 2 7 7 17 21 33 35 97.138
Open Source Interest127 48 13 14 8 15 14 7 4 3 1 02.352

CategoryTotalYespercent
Considering new ILS133 129.02%
Considering new Interface133 21.50%
System Installed on time?133 12190.98%

Average Collection size: 58743

TypeCount
Public111
Academic14
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,00018
[2] 10,001-100,000100
[3] 100,001-250,0007
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 3 2 3 8 10 27 25 11 76.887
ILS Functionality88 1 3 4 10 12 15 35 8 86.897
Print Functionality87 1 1 2 3 6 11 25 25 13 76.997
Electronic Functionality75 3 2 2 3 6 8 9 18 14 10 76.157
Company Satisfaction88 1 2 4 5 10 13 37 16 87.278
Support Satisfaction87 1 1 6 8 13 32 26 87.628
Support Improvement86 1 7 12 11 24 15 16 76.847
Company Loyalty88 4 2 4 8 9 17 28 16 86.818
Open Source Interest85 24 10 22 6 6 7 5 3 2 02.332

CategoryTotalYespercent
Considering new ILS90 44.44%
Considering new Interface90 22.22%
System Installed on time?90 8392.22%

Average Collection size: 39853

TypeCount
Public77
Academic11
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00069
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 2 2 6 15 15 37 36 18 76.937
ILS Functionality130 2 2 7 13 16 45 32 13 76.827
Print Functionality128 1 1 1 8 2 15 42 43 15 87.117
Electronic Functionality108 1 1 3 6 7 8 14 32 25 11 76.487
Company Satisfaction130 1 1 2 2 11 10 39 41 23 87.227
Support Satisfaction130 1 2 4 3 12 28 40 40 87.588
Support Improvement125 1 7 35 10 18 30 24 56.777
Company Loyalty127 6 3 8 15 20 25 28 22 86.567
Open Source Interest122 36 9 24 6 16 15 5 6 4 1 02.682

CategoryTotalYespercent
Considering new ILS136 128.82%
Considering new Interface136 32.21%
System Installed on time?136 12591.91%

Average Collection size: 38377

TypeCount
Public119
Academic12
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,000106
[3] 100,001-250,0008
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 2 2 2 2 7 8 11 11 8 76.267
ILS Functionality54 1 4 2 1 5 6 9 19 7 86.637
Print Functionality55 1 1 2 6 4 6 18 12 5 76.477
Electronic Functionality47 3 1 3 1 7 9 4 10 5 4 75.385
Company Satisfaction54 2 3 2 3 9 18 10 7 76.567
Support Satisfaction55 1 2 1 1 1 3 4 10 21 11 87.048
Support Improvement53 3 2 1 2 11 1 8 18 7 86.457
Company Loyalty54 4 1 2 2 3 2 9 2 17 12 86.398
Open Source Interest52 14 6 12 1 9 5 3 1 1 02.482

CategoryTotalYespercent
Considering new ILS58 813.79%
Considering new Interface58 46.90%
System Installed on time?58 5594.83%

Average Collection size: 47480

TypeCount
Public49
Academic7
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00042
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction68 5 2 2 6 4 18 19 12 86.627
ILS Functionality68 3 1 1 5 6 4 19 18 11 76.687
Print Functionality68 4 2 1 1 1 2 6 14 22 15 86.858
Electronic Functionality63 3 2 2 3 6 7 6 13 11 10 76.027
Company Satisfaction68 5 1 1 1 1 4 3 16 15 21 96.908
Support Satisfaction68 4 1 3 1 3 2 11 17 26 97.198
Support Improvement64 4 7 18 2 11 8 14 56.207
Company Loyalty67 5 3 2 2 4 4 5 12 12 18 96.287
Open Source Interest66 24 11 5 1 7 10 3 4 1 02.381

CategoryTotalYespercent
Considering new ILS69 710.14%
Considering new Interface69 22.90%
System Installed on time?69 6695.65%

Average Collection size: 42434

TypeCount
Public58
Academic8
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00057
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 3 1 5 15 31 16 87.328
ILS Functionality76 2 3 3 2 1 4 18 29 14 87.058
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction76 1 1 1 1 1 4 15 24 28 97.688
Support Satisfaction76 1 1 3 1 4 11 18 37 97.808
Support Improvement75 1 1 2 9 14 3 7 16 22 96.768
Company Loyalty76 5 1 1 2 4 4 8 22 29 97.248
Open Source Interest70 22 8 14 4 7 7 5 3 02.312

CategoryTotalYespercent
Considering new ILS79 67.59%
Considering new Interface79 33.80%
System Installed on time?79 7189.87%

Average Collection size: 64695

TypeCount
Public61
Academic14
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00063
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction67 1 1 2 6 12 21 24 97.728
ILS Functionality67 2 3 7 16 22 17 87.498
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction67 1 1 7 5 23 30 98.048
Support Satisfaction67 1 1 1 2 1 19 42 98.349
Support Improvement66 1 1 9 8 5 13 29 97.538
Company Loyalty66 2 1 1 3 3 8 18 30 97.708
Open Source Interest66 18 12 7 4 9 8 4 3 1 02.592

CategoryTotalYespercent
Considering new ILS67 34.48%
Considering new Interface67 00.00%
System Installed on time?67 6597.01%

Average Collection size: 40971

TypeCount
Public50
Academic13
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00056
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 1 1 3 7 27 17 16 77.407
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction72 5 4 19 16 28 97.818
Support Satisfaction72 1 2 3 19 12 35 97.998
Support Improvement71 16 15 4 5 8 23 96.617
Company Loyalty72 3 5 2 5 24 33 97.968
Open Source Interest71 20 7 20 6 2 11 4 1 02.242

CategoryTotalYespercent
Considering new ILS73 45.48%
Considering new Interface73 00.00%
System Installed on time?73 7197.26%

Average Collection size: 31725

TypeCount
Public59
Academic11
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00059
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 5 16 27 21 87.838
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction71 1 2 2 5 19 42 98.319
Support Satisfaction70 1 1 1 8 15 44 98.349
Support Improvement64 2 7 2 10 10 33 97.759
Company Loyalty71 1 1 1 9 9 50 98.459
Open Source Interest71 29 9 12 1 5 8 2 3 1 1 02.061

CategoryTotalYespercent
Considering new ILS72 11.39%
Considering new Interface72 11.39%
System Installed on time?72 6894.44%





2008 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 1 1 2 3 4 2 17 25 24 87.268
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 2 2 3 3 2 12 20 37 97.688
Support Satisfaction81 2 1 2 1 2 3 11 15 44 97.819
Support Improvement0 not applicable
Company Loyalty81 3 2 4 3 10 18 41 97.639
Open Source Interest81 30 6 6 8 8 11 5 4 1 2 02.632

CategoryTotalYespercent
Considering new ILS83 44.82%
Considering new Interface83 00.00%
System Installed on time?83 8096.39%





2007 Survey Results
Product: VERSO Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 2 5 5 3 76.897
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction24 1 1 1 1 5 8 7 87.338
Support Satisfaction24 1 1 1 1 4 8 8 87.468
Support Improvement0 not applicable
Company Loyalty24 3 2 1 3 8 7 86.588
Open Source Interest24 7 2 1 3 3 4 2 1 1 03.083

CategoryTotalYespercent
Considering new ILS24 416.67%
Considering new Interface24 14.17%
System Installed on time?24 14.17%




2021 : gen: 7.00 company 7.43 loyalty 7.09 support 7.74

2020 : gen: 7.07 company 7.41 loyalty 6.97 support 7.61

2019 : gen: 6.29 company 6.94 loyalty 6.32 support 7.50

2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76

2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73

2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62

2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58

2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04

2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19

2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80

2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34

2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99

2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34

2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81

2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46

Comments (survey2021)

We currently do not have a director so we are not pursuing any changes at this time but will explore the possibility in the future. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We do not have the staff necessary to set-up and maintain an open source LMS or Discovery System. (Library type: ; collection size: small; ils satisfaction: 8)

Open Source ILS would be considered if it offered hosting and support. (Library type: Academic; collection size: very small; ils satisfaction: 7)

We are a special library and many of our materials use hyphens in their titles. This can affect searchability. We do not currently have any digital materials. The help desk of Auto Graphics is supportive. However we do encounter issues that do not have a resolution. Some features lack in their ability to be customized, such as disabling certain notifications. (Library type: Special; collection size: small; ils satisfaction: 3)

We do not at this time have electronic resources cataloged in our current ILS. (Library type: Public; collection size: small; ils satisfaction: 8)

There is an email listserv associated with this product and it is often easier to reach out to other users to see if they've encountered a similar situation and if they have a workable solution. The response is usually a little quicker than going directly to the vendor. (Library type: Public; collection size: small; ils satisfaction: 8)

The vendor is very responsive and has a help desk. The price of the product is very good. (Library type: Public; collection size: small; ils satisfaction: 9)

It works well for our needs, although more report options would always be welcome (Library type: Public; collection size: medium; ils satisfaction: 9)

We Like VERSO. The only thing I would like to see is to make it easier to find information.. (Library type: Public; collection size: small; ils satisfaction: 9)

We still find a lot of problems with functionality or consistency because the ILS is not set up for a consortium like ours, but I would again say that the responsiveness of the customer service department is unparalleled. (Library type: Consortium; collection size: very large; ils satisfaction: 6)

I am new to Verso so I still have much to learn. The Verso support team has been very helpful with zoom classes and always answering my questions. (Library type: Public; collection size: small; ils satisfaction: 8)

This vendor has excellent, reliable customer service. my only issue with our ILS is with an ongoing cataloging issue where sometimes the items that are put in, do not stay recorded and need to be put into the system several times. it has been addressed and reviewed with, i believe, one of the developers, but it was unable to be determined exactly what the issue was, why it was happening, and exactly how to prevent it from continuing. solutions were offered, however, it does still happen to which they are aware, (albeit not as often). There are other services i'd like to see them consider expanding, such as more options in our electronic serices, customizable required information offered, depending on what each library requires for their specific library, extending letter combinations for barcodes along with numbers, a back button that takes you to the previous page, not to the very beginning page to re login (it kicks you out), which is a big issue, just to name a few things off the top of my head at this moment. for these reasons i didn't give the highest grades across the board. and again, i can't say enough about their customer service and technical support representatives. they are outstanding. (Library type: Public; collection size: medium; ils satisfaction: 8)

Verso programmers won't even investigate trouble tickets. If they had taken the two minutes to investigate the trouble ticket filed, they would have clearly seen the solution they provided was impossible. Now, there is a book on my reference desk that cannot be circulated and has been here since August 2021. They provide no timeline on when they will find time to fix their system. This is but one example. (Library type: Public; collection size: very small; ils satisfaction: 1)

Verso catalogue does not always find materials owned by this library, even when the exact title is provided. It often takes several attempts to find resources. (Library type: Public; collection size: very small; ils satisfaction: 6)

We find it confusing listing location, format AND material type for each physical item in Verso. If the format is Book, and it's located in the New Books Fiction, why then must we also list it as material type New Book? It's also a pain to have to change the material type when the book changes location from New fiction or nonfiction to the regular stacks. (Library type: Public; collection size: small; ils satisfaction: 7)

can't seem to get the basics of catalog management needs but continue to elaborate and embellish with little-used and rarely needed 'tools'; very complicated reporting system needs improvement; editing catalog records in bulk - no way to do it - according to them. What? (Library type: Public; collection size: very small; ils satisfaction: 0)

ILS