Statistical Report for VERSO
| 2022 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 135 |
| | | 6 | 3 | 7 | 13 | 39 | 39 | 28 | 7 | 7.26 | 7 |
|---|
| ILS Functionality | 134 |
| | 1 | 4 | 6 | 7 | 11 | 25 | 49 | 31 | 8 | 7.35 | 8 |
|---|
| Print Functionality | 134 |
| | | 4 | 2 | 4 | 11 | 31 | 45 | 37 | 8 | 7.58 | 8 |
|---|
| Electronic Functionality | 128 |
7 | 2 | 1 | 5 | 11 | 16 | 14 | 17 | 29 | 26 | 8 | 6.34 | 7 |
|---|
| Company Satisfaction | 134 |
| 1 | | 2 | 5 | 9 | 7 | 23 | 46 | 41 | 8 | 7.55 | 8 |
|---|
| Support Satisfaction | 133 |
| 1 | 2 | 2 | 1 | 6 | 5 | 17 | 46 | 53 | 9 | 7.81 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 134 |
4 | 2 | 3 | | 3 | 15 | 11 | 24 | 33 | 39 | 9 | 7.04 | 8 |
|---|
| Open Source Interest | 124 |
26 | 7 | 16 | 7 | 9 | 32 | 5 | 3 | 10 | 6 | 5 | 3.80 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 137 |
10 | 7.30% |
|---|
| Considering new Interface | 137 |
0 | 0.00% |
|---|
| System Installed on time? | 137 |
0 | 0.00% |
|---|
| Average Collection size: |
| 39891 |
|---|
| Type | Count |
|---|
| Public | 116 |
|---|
| Academic | 9 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 20 |
|---|
| [2] 10,001-100,000 | 104 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 VERSO Responses by Sector |
|---|
| VERSO | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 139 | 7.00 |
6 | 6.83 | 0 | | 0 | | 105 | 7.08 | 1 | | 0 | | 2 | | 4 | |
|---|
| ILSFunctionality | 137 | 7.17 |
6 | 7.33 | 0 | | 0 | | 103 | 7.19 | 1 | | 0 | | 2 | | 4 | |
|---|
| PrintFunctionality | 138 | 7.42 |
6 | 7.67 | 0 | | 0 | | 104 | 7.38 | 1 | | 0 | | 2 | | 4 | |
|---|
| ElectronicFunctionality | 127 | 6.42 |
6 | 4.00 | 0 | | 0 | | 96 | 6.69 | 1 | | 0 | | 0 | | 3 | |
|---|
| SatisfactionCustomerSupport | 136 | 7.74 |
6 | 8.33 | 0 | | 0 | | 102 | 7.71 | 1 | | 0 | | 2 | | 4 | |
|---|
| CompanyLoyalty | 138 | 7.09 |
6 | 8.17 | 0 | | 0 | | 105 | 7.06 | 1 | | 0 | | 2 | | 4 | |
|---|
| 2021 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 139 |
1 | 2 | 2 | 9 | 1 | 4 | 18 | 34 | 42 | 26 | 8 | 7.00 | 7 |
|---|
| ILS Functionality | 137 |
| 2 | 1 | 7 | 3 | 5 | 16 | 29 | 45 | 29 | 8 | 7.17 | 8 |
|---|
| Print Functionality | 138 |
| 1 | 3 | 5 | 4 | 3 | 10 | 25 | 47 | 40 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 127 |
5 | | 5 | 7 | 6 | 15 | 9 | 27 | 35 | 18 | 8 | 6.42 | 7 |
|---|
| Company Satisfaction | 139 |
2 | 3 | | 2 | 6 | 2 | 11 | 21 | 51 | 41 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 136 |
4 | 1 | | 2 | 1 | 2 | 8 | 21 | 36 | 61 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 138 |
5 | 2 | 2 | 3 | 3 | 7 | 9 | 32 | 37 | 38 | 9 | 7.09 | 8 |
|---|
| Open Source Interest | 112 |
27 | 12 | 10 | 8 | 6 | 20 | 8 | 10 | 3 | 6 | 0 | 3.54 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 146 |
13 | 8.90% |
|---|
| Considering new Interface | 146 |
0 | 0.00% |
|---|
| System Installed on time? | 146 |
0 | 0.00% |
|---|
| Average Collection size: |
| 58790 |
|---|
| Type | Count |
|---|
| Public | 113 |
|---|
| Academic | 7 |
|---|
| School | 2 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 27 |
|---|
| [2] 10,001-100,000 | 106 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
1 | 2 | 1 | 4 | 5 | 9 | 15 | 41 | 44 | 27 | 8 | 7.07 | 7 |
|---|
| ILS Functionality | 149 |
| 1 | 2 | 2 | 9 | 10 | 15 | 33 | 50 | 27 | 8 | 7.12 | 8 |
|---|
| Print Functionality | 147 |
| 1 | 1 | 3 | 6 | 11 | 9 | 29 | 48 | 39 | 8 | 7.37 | 8 |
|---|
| Electronic Functionality | 138 |
10 | | 6 | 1 | 9 | 11 | 17 | 30 | 32 | 22 | 8 | 6.32 | 7 |
|---|
| Company Satisfaction | 148 |
| | 2 | 3 | 5 | 5 | 14 | 35 | 46 | 38 | 8 | 7.41 | 8 |
|---|
| Support Satisfaction | 148 |
| | 2 | 2 | 5 | 8 | 13 | 19 | 46 | 53 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 146 |
2 | 2 | 3 | 4 | 8 | 13 | 10 | 31 | 34 | 39 | 9 | 6.97 | 8 |
|---|
| Open Source Interest | 127 |
28 | 8 | 13 | 12 | 9 | 33 | 6 | 6 | 6 | 4 | 5 | 3.57 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 153 |
15 | 9.80% |
|---|
| Considering new Interface | 153 |
2 | 1.31% |
|---|
| System Installed on time? | 153 |
0 | 0.00% |
|---|
| Average Collection size: |
| 170272 |
|---|
| Type | Count |
|---|
| Public | 122 |
|---|
| Academic | 14 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 116 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2019 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 48 |
| | 5 | 3 | 3 | 4 | 3 | 13 | 11 | 6 | 7 | 6.29 | 7 |
|---|
| ILS Functionality | 48 |
| | 1 | 4 | 3 | 1 | 9 | 11 | 10 | 9 | 7 | 6.73 | 7 |
|---|
| Print Functionality | 48 |
1 | | 1 | 5 | 2 | 3 | 3 | 8 | 15 | 10 | 8 | 6.75 | 8 |
|---|
| Electronic Functionality | 48 |
3 | 3 | | 2 | 6 | 4 | 7 | 5 | 10 | 8 | 8 | 5.88 | 6 |
|---|
| Company Satisfaction | 47 |
| 2 | 3 | 1 | 2 | 2 | 2 | 7 | 16 | 12 | 8 | 6.94 | 8 |
|---|
| Support Satisfaction | 48 |
| 2 | 2 | 1 | 1 | | 3 | 3 | 16 | 20 | 9 | 7.50 | 8 |
|---|
| Support Improvement | 48 |
3 | | 1 | 2 | 4 | 12 | 5 | 3 | 9 | 9 | 5 | 6.00 | 6 |
|---|
| Company Loyalty | 47 |
3 | 1 | 2 | 2 | 5 | 2 | 3 | 8 | 7 | 14 | 9 | 6.32 | 7 |
|---|
| Open Source Interest | 48 |
16 | 6 | 2 | 1 | 8 | 8 | 2 | 1 | 1 | 3 | 0 | 2.90 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 49 |
7 | 14.29% |
|---|
| Considering new Interface | 49 |
4 | 8.16% |
|---|
| System Installed on time? | 49 |
44 | 89.80% |
|---|
| Average Collection size: |
| 35051 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 145 |
| 1 | 1 | 4 | 4 | 9 | 12 | 36 | 49 | 29 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 145 |
| 2 | | 3 | 4 | 6 | 15 | 36 | 51 | 28 | 8 | 7.30 | 8 |
|---|
| Print Functionality | 143 |
| | 1 | 1 | 4 | 8 | 11 | 37 | 51 | 30 | 8 | 7.44 | 8 |
|---|
| Electronic Functionality | 136 |
7 | | 2 | 7 | 6 | 15 | 16 | 25 | 44 | 14 | 8 | 6.42 | 7 |
|---|
| Company Satisfaction | 144 |
1 | 2 | 1 | 3 | 3 | 7 | 9 | 28 | 52 | 38 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 144 |
1 | 2 | 1 | 1 | 3 | 2 | 10 | 19 | 49 | 56 | 9 | 7.76 | 8 |
|---|
| Support Improvement | 137 |
1 | 1 | 1 | | 5 | 30 | 8 | 29 | 31 | 31 | 8 | 6.94 | 7 |
|---|
| Company Loyalty | 142 |
4 | 4 | 4 | 3 | 8 | 12 | 10 | 28 | 31 | 38 | 9 | 6.75 | 7 |
|---|
| Open Source Interest | 143 |
48 | 15 | 10 | 11 | 20 | 24 | 6 | 3 | 5 | 1 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 148 |
8 | 5.41% |
|---|
| Considering new Interface | 148 |
5 | 3.38% |
|---|
| System Installed on time? | 148 |
138 | 93.24% |
|---|
| Average Collection size: |
| 35763 |
|---|
| Type | Count |
|---|
| Public | 124 |
|---|
| Academic | 15 |
|---|
| School | 2 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 117 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 132 |
1 | | 2 | 4 | 4 | 5 | 21 | 23 | 45 | 27 | 8 | 7.17 | 8 |
|---|
| ILS Functionality | 132 |
| | 4 | 4 | 4 | 9 | 20 | 24 | 43 | 24 | 8 | 7.04 | 8 |
|---|
| Print Functionality | 127 |
| 1 | 2 | 1 | 5 | 8 | 14 | 24 | 49 | 23 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 127 |
2 | 1 | 2 | 4 | 14 | 18 | 17 | 15 | 35 | 19 | 8 | 6.46 | 7 |
|---|
| Company Satisfaction | 130 |
2 | 1 | 2 | | 3 | 8 | 9 | 27 | 37 | 41 | 9 | 7.42 | 8 |
|---|
| Support Satisfaction | 132 |
1 | | 1 | | 4 | 5 | 11 | 21 | 37 | 52 | 9 | 7.73 | 8 |
|---|
| Support Improvement | 128 |
2 | | | | 4 | 24 | 11 | 14 | 31 | 42 | 9 | 7.23 | 8 |
|---|
| Company Loyalty | 126 |
3 | | 1 | 2 | 7 | 7 | 17 | 21 | 33 | 35 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 127 |
48 | 13 | 14 | 8 | 15 | 14 | 7 | 4 | 3 | 1 | 0 | 2.35 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
12 | 9.02% |
|---|
| Considering new Interface | 133 |
2 | 1.50% |
|---|
| System Installed on time? | 133 |
121 | 90.98% |
|---|
| Average Collection size: |
| 58743 |
|---|
| Type | Count |
|---|
| Public | 111 |
|---|
| Academic | 14 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 100 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 89 |
| | 3 | 2 | 3 | 8 | 10 | 27 | 25 | 11 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 88 |
| | 1 | 3 | 4 | 10 | 12 | 15 | 35 | 8 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 87 |
1 | | 1 | 2 | 3 | 6 | 11 | 25 | 25 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 75 |
3 | 2 | 2 | 3 | 6 | 8 | 9 | 18 | 14 | 10 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 88 |
| | 1 | 2 | 4 | 5 | 10 | 13 | 37 | 16 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 87 |
| 1 | | 1 | | 6 | 8 | 13 | 32 | 26 | 8 | 7.62 | 8 |
|---|
| Support Improvement | 86 |
| | 1 | | 7 | 12 | 11 | 24 | 15 | 16 | 7 | 6.84 | 7 |
|---|
| Company Loyalty | 88 |
4 | 2 | | | 4 | 8 | 9 | 17 | 28 | 16 | 8 | 6.81 | 8 |
|---|
| Open Source Interest | 85 |
24 | 10 | 22 | 6 | 6 | 7 | 5 | 3 | 2 | | 0 | 2.33 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
4 | 4.44% |
|---|
| Considering new Interface | 90 |
2 | 2.22% |
|---|
| System Installed on time? | 90 |
83 | 92.22% |
|---|
| Average Collection size: |
| 39853 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 14 |
|---|
| [2] 10,001-100,000 | 69 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | 2 | 2 | 6 | 15 | 15 | 37 | 36 | 18 | 7 | 6.93 | 7 |
|---|
| ILS Functionality | 130 |
| | 2 | 2 | 7 | 13 | 16 | 45 | 32 | 13 | 7 | 6.82 | 7 |
|---|
| Print Functionality | 128 |
1 | | 1 | 1 | 8 | 2 | 15 | 42 | 43 | 15 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 108 |
1 | 1 | 3 | 6 | 7 | 8 | 14 | 32 | 25 | 11 | 7 | 6.48 | 7 |
|---|
| Company Satisfaction | 130 |
1 | 1 | | 2 | 2 | 11 | 10 | 39 | 41 | 23 | 8 | 7.22 | 7 |
|---|
| Support Satisfaction | 130 |
| 1 | | 2 | 4 | 3 | 12 | 28 | 40 | 40 | 8 | 7.58 | 8 |
|---|
| Support Improvement | 125 |
| 1 | | | 7 | 35 | 10 | 18 | 30 | 24 | 5 | 6.77 | 7 |
|---|
| Company Loyalty | 127 |
6 | | | 3 | 8 | 15 | 20 | 25 | 28 | 22 | 8 | 6.56 | 7 |
|---|
| Open Source Interest | 122 |
36 | 9 | 24 | 6 | 16 | 15 | 5 | 6 | 4 | 1 | 0 | 2.68 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 136 |
12 | 8.82% |
|---|
| Considering new Interface | 136 |
3 | 2.21% |
|---|
| System Installed on time? | 136 |
125 | 91.91% |
|---|
| Average Collection size: |
| 38377 |
|---|
| Type | Count |
|---|
| Public | 119 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 106 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 53 |
2 | 2 | 2 | 2 | | 7 | 8 | 11 | 11 | 8 | 7 | 6.26 | 7 |
|---|
| ILS Functionality | 54 |
| 1 | 4 | 2 | 1 | 5 | 6 | 9 | 19 | 7 | 8 | 6.63 | 7 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 2 | 6 | 4 | 6 | 18 | 12 | 5 | 7 | 6.47 | 7 |
|---|
| Electronic Functionality | 47 |
3 | 1 | 3 | 1 | 7 | 9 | 4 | 10 | 5 | 4 | 7 | 5.38 | 5 |
|---|
| Company Satisfaction | 54 |
| 2 | 3 | | 2 | 3 | 9 | 18 | 10 | 7 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 55 |
1 | 2 | 1 | 1 | 1 | 3 | 4 | 10 | 21 | 11 | 8 | 7.04 | 8 |
|---|
| Support Improvement | 53 |
| 3 | 2 | 1 | 2 | 11 | 1 | 8 | 18 | 7 | 8 | 6.45 | 7 |
|---|
| Company Loyalty | 54 |
4 | 1 | 2 | 2 | 3 | 2 | 9 | 2 | 17 | 12 | 8 | 6.39 | 8 |
|---|
| Open Source Interest | 52 |
14 | 6 | 12 | 1 | 9 | 5 | 3 | | 1 | 1 | 0 | 2.48 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
8 | 13.79% |
|---|
| Considering new Interface | 58 |
4 | 6.90% |
|---|
| System Installed on time? | 58 |
55 | 94.83% |
|---|
| Average Collection size: |
| 47480 |
|---|
| Type | Count |
|---|
| Public | 49 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 68 |
5 | 2 | | | 2 | 6 | 4 | 18 | 19 | 12 | 8 | 6.62 | 7 |
|---|
| ILS Functionality | 68 |
3 | 1 | | 1 | 5 | 6 | 4 | 19 | 18 | 11 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 68 |
4 | 2 | 1 | 1 | 1 | 2 | 6 | 14 | 22 | 15 | 8 | 6.85 | 8 |
|---|
| Electronic Functionality | 63 |
3 | 2 | 2 | 3 | 6 | 7 | 6 | 13 | 11 | 10 | 7 | 6.02 | 7 |
|---|
| Company Satisfaction | 68 |
5 | 1 | 1 | 1 | 1 | 4 | 3 | 16 | 15 | 21 | 9 | 6.90 | 8 |
|---|
| Support Satisfaction | 68 |
4 | | 1 | 3 | 1 | 3 | 2 | 11 | 17 | 26 | 9 | 7.19 | 8 |
|---|
| Support Improvement | 64 |
4 | | | | 7 | 18 | 2 | 11 | 8 | 14 | 5 | 6.20 | 7 |
|---|
| Company Loyalty | 67 |
5 | 3 | 2 | 2 | 4 | 4 | 5 | 12 | 12 | 18 | 9 | 6.28 | 7 |
|---|
| Open Source Interest | 66 |
24 | 11 | 5 | 1 | 7 | 10 | 3 | 4 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 69 |
7 | 10.14% |
|---|
| Considering new Interface | 69 |
2 | 2.90% |
|---|
| System Installed on time? | 69 |
66 | 95.65% |
|---|
| Average Collection size: |
| 42434 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 74 |
2 | 1 | | 3 | | 1 | 5 | 15 | 31 | 16 | 8 | 7.32 | 8 |
|---|
| ILS Functionality | 76 |
2 | | 3 | 3 | 2 | 1 | 4 | 18 | 29 | 14 | 8 | 7.05 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 76 |
1 | 1 | 1 | 1 | | 1 | 4 | 15 | 24 | 28 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 76 |
1 | 1 | | 3 | | 1 | 4 | 11 | 18 | 37 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 75 |
1 | | 1 | 2 | 9 | 14 | 3 | 7 | 16 | 22 | 9 | 6.76 | 8 |
|---|
| Company Loyalty | 76 |
5 | | 1 | 1 | 2 | 4 | 4 | 8 | 22 | 29 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 70 |
22 | 8 | 14 | 4 | 7 | 7 | 5 | 3 | | | 0 | 2.31 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
6 | 7.59% |
|---|
| Considering new Interface | 79 |
3 | 3.80% |
|---|
| System Installed on time? | 79 |
71 | 89.87% |
|---|
| Average Collection size: |
| 64695 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 14 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 63 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| 1 | 1 | | | 2 | 6 | 12 | 21 | 24 | 9 | 7.72 | 8 |
|---|
| ILS Functionality | 67 |
| | 2 | | | 3 | 7 | 16 | 22 | 17 | 8 | 7.49 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 67 |
| | | 1 | | 1 | 7 | 5 | 23 | 30 | 9 | 8.04 | 8 |
|---|
| Support Satisfaction | 67 |
| 1 | | | 1 | 1 | 2 | 1 | 19 | 42 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 66 |
1 | | | | 1 | 9 | 8 | 5 | 13 | 29 | 9 | 7.53 | 8 |
|---|
| Company Loyalty | 66 |
2 | 1 | | | 1 | 3 | 3 | 8 | 18 | 30 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 66 |
18 | 12 | 7 | 4 | 9 | 8 | 4 | | 3 | 1 | 0 | 2.59 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
3 | 4.48% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
65 | 97.01% |
|---|
| Average Collection size: |
| 40971 |
|---|
| Type | Count |
|---|
| Public | 50 |
|---|
| Academic | 13 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | | 1 | 1 | 3 | 7 | 27 | 17 | 16 | 7 | 7.40 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 72 |
| | | | | 5 | 4 | 19 | 16 | 28 | 9 | 7.81 | 8 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | 2 | 3 | 19 | 12 | 35 | 9 | 7.99 | 8 |
|---|
| Support Improvement | 71 |
| | | | 16 | 15 | 4 | 5 | 8 | 23 | 9 | 6.61 | 7 |
|---|
| Company Loyalty | 72 |
| | | | 3 | 5 | 2 | 5 | 24 | 33 | 9 | 7.96 | 8 |
|---|
| Open Source Interest | 71 |
20 | 7 | 20 | 6 | 2 | 11 | 4 | 1 | | | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 73 |
4 | 5.48% |
|---|
| Considering new Interface | 73 |
0 | 0.00% |
|---|
| System Installed on time? | 73 |
71 | 97.26% |
|---|
| Average Collection size: |
| 31725 |
|---|
| Type | Count |
|---|
| Public | 59 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 59 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| | | | 1 | 1 | 5 | 16 | 27 | 21 | 8 | 7.83 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 71 |
| | | 1 | | 2 | 2 | 5 | 19 | 42 | 9 | 8.31 | 9 |
|---|
| Support Satisfaction | 70 |
| | | 1 | 1 | 1 | | 8 | 15 | 44 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 64 |
| 2 | | | | 7 | 2 | 10 | 10 | 33 | 9 | 7.75 | 9 |
|---|
| Company Loyalty | 71 |
| | | | 1 | 1 | 1 | 9 | 9 | 50 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 71 |
29 | 9 | 12 | 1 | 5 | 8 | 2 | 3 | 1 | 1 | 0 | 2.06 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 72 |
1 | 1.39% |
|---|
| Considering new Interface | 72 |
1 | 1.39% |
|---|
| System Installed on time? | 72 |
68 | 94.44% |
|---|
| 2008 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
2 | 1 | 1 | 2 | 3 | 4 | 2 | 17 | 25 | 24 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 81 |
2 | | | 2 | 3 | 3 | 2 | 12 | 20 | 37 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 81 |
2 | | 1 | 2 | 1 | 2 | 3 | 11 | 15 | 44 | 9 | 7.81 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 81 |
3 | | 2 | | 4 | 3 | | 10 | 18 | 41 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 81 |
30 | 6 | 6 | 8 | 8 | 11 | 5 | 4 | 1 | 2 | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 83 |
4 | 4.82% |
|---|
| Considering new Interface | 83 |
0 | 0.00% |
|---|
| System Installed on time? | 83 |
80 | 96.39% |
|---|
| 2007 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
1 | | | | | 2 | 2 | 5 | 5 | 3 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 24 |
| | 1 | 1 | 1 | 1 | | 5 | 8 | 7 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 24 |
| | 1 | 1 | 1 | | 1 | 4 | 8 | 8 | 8 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 24 |
3 | | 2 | | | | 1 | 3 | 8 | 7 | 8 | 6.58 | 8 |
|---|
| Open Source Interest | 24 |
7 | 2 | 1 | 3 | 3 | 4 | 2 | | 1 | 1 | 0 | 3.08 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
4 | 16.67% |
|---|
| Considering new Interface | 24 |
1 | 4.17% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
2022 : gen: 7.26 company 7.55 loyalty 7.04 support 7.81
2021 : gen: 7.00 company 7.43 loyalty 7.09 support 7.74
2020 : gen: 7.07 company 7.41 loyalty 6.97 support 7.61
2019 : gen: 6.29 company 6.94 loyalty 6.32 support 7.50
2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76
2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73
2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62
2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58
2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04
2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19
2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80
2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34
2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99
2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34
2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81
2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46
Comments (survey2021)
We currently do not have a director so we are not pursuing any changes at this time but will explore the possibility in the future.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
We do not have the staff necessary to set-up and maintain an open source LMS or Discovery System.
(Library type: ; collection size: small; ils satisfaction: 8)
Open Source ILS would be considered if it offered hosting and support.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
We are a special library and many of our materials use hyphens in their titles. This can affect searchability. We do not currently have any digital materials. The help desk of Auto Graphics is supportive. However we do encounter issues that do not have a resolution. Some features lack in their ability to be customized, such as disabling certain notifications.
(Library type: Special; collection size: small; ils satisfaction: 3)
We do not at this time have electronic resources cataloged in our current ILS.
(Library type: Public; collection size: small; ils satisfaction: 8)
There is an email listserv associated with this product and it is often easier to reach out to other users to see if they've encountered a similar situation and if they have a workable solution. The response is usually a little quicker than going directly to the vendor.
(Library type: Public; collection size: small; ils satisfaction: 8)
The vendor is very responsive and has a help desk. The price of the product is very good.
(Library type: Public; collection size: small; ils satisfaction: 9)
It works well for our needs, although more report options would always be welcome
(Library type: Public; collection size: medium; ils satisfaction: 9)
We Like VERSO. The only thing I would like to see is to make it easier to find information..
(Library type: Public; collection size: small; ils satisfaction: 9)
We still find a lot of problems with functionality or consistency because the ILS is not set up for a consortium like ours, but I would again say that the responsiveness of the customer service department is unparalleled.
(Library type: Consortium; collection size: very large; ils satisfaction: 6)
I am new to Verso so I still have much to learn. The Verso support team has been very helpful with zoom classes and always answering my questions.
(Library type: Public; collection size: small; ils satisfaction: 8)
This vendor has excellent, reliable customer service. my only issue with our ILS is with an ongoing cataloging issue where sometimes the items that are put in, do not stay recorded and need to be put into the system several times. it has been addressed and reviewed with, i believe, one of the developers, but it was unable to be determined exactly what the issue was, why it was happening, and exactly how to prevent it from continuing. solutions were offered, however, it does still happen to which they are aware, (albeit not as often).
There are other services i'd like to see them consider expanding, such as more options in our electronic serices, customizable required information offered, depending on what each library requires for their specific library, extending letter combinations for barcodes along with numbers, a back button that takes you to the previous page, not to the very beginning page to re login (it kicks you out), which is a big issue, just to name a few things off the top of my head at this moment. for these reasons i didn't give the highest grades across the board. and again, i can't say enough about their customer service and technical support representatives. they are outstanding.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Verso programmers won't even investigate trouble tickets. If they had taken the two minutes to investigate the trouble ticket filed, they would have clearly seen the solution they provided was impossible. Now, there is a book on my reference desk that cannot be circulated and has been here since August 2021. They provide no timeline on when they will find time to fix their system. This is but one example.
(Library type: Public; collection size: very small; ils satisfaction: 1)
Verso catalogue does not always find materials owned by this library, even when the exact title is provided. It often takes several attempts to find resources.
(Library type: Public; collection size: very small; ils satisfaction: 6)
We find it confusing listing location, format AND material type for each physical item in Verso. If the format is Book, and it's located in the New Books Fiction, why then must we also list it as material type New Book? It's also a pain to have to change the material type when the book changes location from New fiction or nonfiction to the regular stacks.
(Library type: Public; collection size: small; ils satisfaction: 7)
can't seem to get the basics of catalog management needs but continue to elaborate and embellish with little-used and rarely needed 'tools'; very complicated reporting system needs improvement; editing catalog records in bulk - no way to do it - according to them. What?
(Library type: Public; collection size: very small; ils satisfaction: 0)