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Statistical Report for V-smart

2022 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7							1	4	2		7	7.14	7
ILS Functionality	7							1	4	1	1	7	7.29	7
Print Functionality	7								4	2	1	7	7.57	7
Electronic Functionality	7				2		1		3	1		7	5.71	7
Company Satisfaction	7							1	2	3	1	8	7.57	8
Support Satisfaction	7								2	3	2	8	8.00	8
Support Improvement	0											0	0.00
Company Loyalty	7							2	2	1	2	6	7.43	7
Open Source Interest	5	1			2			2				3	3.60	3

Category	Total	percent
Considering new ILS	7	0.00%
Considering new Interface	7	0.00%
System Installed on time?	7	0.00%

Average Collection size:		292582

Type	Count
Public	3
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	3
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 V-smart Responses by Sector
V-smart	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	12	7.42	3		1		0		4		2		0		0		0
ILSFunctionality	12	7.08	3		1		0		4		2		0		0		0
PrintFunctionality	12	8.17	3		1		0		4		2		0		0		0
ElectronicFunctionality	12	5.33	3		1		0		4		2		0		0		0
SatisfactionCustomerSupport	12	7.75	3		1		0		4		2		0		0		0
CompanyLoyalty	12	7.17	3		1		0		4		2		0		0		0

2021 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12						1		5	5	1	7	7.42	8
ILS Functionality	12			1					7	2	2	7	7.08	7
Print Functionality	12									10	2	8	8.17	8
Electronic Functionality	12				2	1	3	4	1	1		6	5.33	6
Company Satisfaction	12						1	2	2	5	2	8	7.42	8
Support Satisfaction	12						1	2	1	3	5	9	7.75	8
Support Improvement	0											0	0.00
Company Loyalty	12				1		1	2	1	4	3	8	7.17	8
Open Source Interest	11	3	2	1	1	1	1	1				0	2.91	10

Category	Total	Yes	percent
Considering new ILS	13	2	15.38%
Considering new Interface	13	1	7.69%
System Installed on time?	13	0	0.00%

Average Collection size:		205886

Type	Count
Public	7
Academic	4
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	5
[3] 100,001-250,000	3
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2020 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20				2			4	8	4	2	7	6.80	7
ILS Functionality	20				1	1		6	5	5	2	6	6.80	7
Print Functionality	19						1	3	6	6	3	7	7.37	7
Electronic Functionality	19	1	1	1	2	2	5	4	1	2		5	4.68	5
Company Satisfaction	20				2			5	6	2	5	7	6.95	7
Support Satisfaction	20				2		1	2	5	4	6	9	7.20	8
Support Improvement	0											0	0.00
Company Loyalty	20	2	1	2		1		3	3	3	5	9	5.85	7
Open Source Interest	18	3		4	2	1	3	2		1	2	2	3.94	4

Category	Total	Yes	percent
Considering new ILS	20	4	20.00%
Considering new Interface	20	1	5.00%
System Installed on time?	20	0	0.00%

Average Collection size:		338033

Type	Count
Public	14
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	8
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2019 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								5	2		7	7.29	7
ILS Functionality	7						1	3	1	2		6	6.57	6
Print Functionality	7								3	3	1	7	7.71	8
Electronic Functionality	7			1	1	2	1	1			1	4	4.71	4
Company Satisfaction	7							1	2	2	2	7	7.71	8
Support Satisfaction	7								4	3		7	7.43	7
Support Improvement	7						1	3		1	2	6	7.00	6
Company Loyalty	7			1			2	1	1	1	1	5	6.00	6
Open Source Interest	7	1	2	3					1			2	2.14	2

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	2	28.57%
System Installed on time?	7	5	71.43%

Average Collection size:		138819

Type	Count
Public	5
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	5
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					2		2	4		1	7	6.33	7
ILS Functionality	9					1	2	3	1	1	1	6	6.22	6
Print Functionality	9						1	4		3	1	6	6.89	6
Electronic Functionality	9			1	1	1	2	3	1			6	4.89	5
Company Satisfaction	9				1		3	1	2	1	1	5	6.11	6
Support Satisfaction	9		1			1	1	2		3	1	8	6.11	6
Support Improvement	9		1		1	1	5				1	5	4.67	5
Company Loyalty	9			1	1	1	1	1	2		2	7	5.78	6
Open Source Interest	8	1	1	1		1	2	1		1		5	3.88	5

Category	Total	Yes	percent
Considering new ILS	9	2	22.22%
Considering new Interface	9	0	0.00%
System Installed on time?	9	9	100.00%

Average Collection size:		433328

Type	Count
Public	6
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2017 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15							4	7	3	1	7	7.07	7
ILS Functionality	15				1		1	3	5	3	2	7	6.87	7
Print Functionality	15						1	4	5	2	3	7	7.13	7
Electronic Functionality	15		1	2		1	2	3	4		2	7	5.53	6
Company Satisfaction	15						1	4	5	3	2	7	7.07	7
Support Satisfaction	15						2	2	7	2	2	7	7.00	7
Support Improvement	15						4	5	4	1	1	6	6.33	6
Company Loyalty	14	1					3	1	5	1	3	7	6.50	7
Open Source Interest	14	2	4	1		2	2	2			1	1	3.21	4

Category	Total	Yes	percent
Considering new ILS	15	6	40.00%
Considering new Interface	15	2	13.33%
System Installed on time?	15	14	93.33%

Average Collection size:		257241

Type	Count
Public	12
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	5
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13					1	2	3	2	3	2	6	6.77	7
ILS Functionality	13					1	4	1	3	3	1	5	6.46	7
Print Functionality	13					1	1	2	4	4	1	7	6.92	7
Electronic Functionality	12		1	2		3	2	2	1	1		4	4.50	5
Company Satisfaction	13				1		3	3	2	2	2	5	6.46	6
Support Satisfaction	12			1			2	4	1		4	6	6.58	6
Support Improvement	10					3	3	1	2		1	4	5.60	5
Company Loyalty	13			1		2	1	4	3		2	6	6.00	6
Open Source Interest	13	2	5		2	1	1	2				1	2.46	1

Category	Total	Yes	percent
Considering new ILS	13	2	15.38%
Considering new Interface	13	5	38.46%
System Installed on time?	13	13	100.00%

Average Collection size:		331300

Type	Count
Public	10
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2015 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11							3	5	1	2	7	7.18	7
ILS Functionality	11						2	1	2	5	1	8	7.18	8
Print Functionality	11							1	2	6	2	8	7.82	8
Electronic Functionality	11	1		1		1	1	2	3	1	1	7	5.55	6
Company Satisfaction	11						2	1	4	2	2	7	7.09	7
Support Satisfaction	11					1	1	1	2	4	2	8	7.18	8
Support Improvement	10	1			2		3	1	3			5	4.80	5
Company Loyalty	10					2	1	2	1	1	3	9	6.70	7
Open Source Interest	11	3	2	3			3					0	2.09	2

Category	Total	Yes	percent
Considering new ILS	11	3	27.27%
Considering new Interface	11	4	36.36%
System Installed on time?	11	11	100.00%

Average Collection size:		367292

Type	Count
Public	9
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	3
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2014 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13						4	1	7		1	7	6.46	7
ILS Functionality	13							4	4	4	1	6	7.15	7
Print Functionality	12							4	1	4	3	6	7.50	8
Electronic Functionality	13			2		1	4	3	2	1		5	5.23	5
Company Satisfaction	13					1		5	4	2	1	6	6.69	7
Support Satisfaction	13					1	1	3	3	5		8	6.77	7
Support Improvement	13					2	8	1	1	1		5	5.31	5
Company Loyalty	13				1	2	2	2	3		3	7	6.23	6
Open Source Interest	13	1	2	1	2		3	3	1			5	3.85	5

Category	Total	Yes	percent
Considering new ILS	13	1	7.69%
Considering new Interface	13	4	30.77%
System Installed on time?	13	12	92.31%

Average Collection size:		515661

Type	Count
Public	8
Academic	5
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2013 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1	1	1	3	1		7	6.29	7
ILS Functionality	7							2	2	3		8	7.14	7
Print Functionality	7							2	1	3	1	8	7.43	8
Electronic Functionality	7				1	1	1	2	2			6	5.43	6
Company Satisfaction	7						1	1	4		1	7	6.86	7
Support Satisfaction	7					1		1	4		1	7	6.71	7
Support Improvement	7					1	3	2		1		5	5.57	5
Company Loyalty	7					1	2	1	2		1	5	6.14	6
Open Source Interest	7	1	2	1			2	1				1	2.86	2

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	2	28.57%
System Installed on time?	7	7	100.00%

Average Collection size:		383680

Type	Count
Public	5
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	4
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2012 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13					1	1	1	6	2	2	7	7.00	7
ILS Functionality	13		1			1		2	5	1	3	7	6.69	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	13					1	1	1	5	2	3	7	7.15	7
Support Satisfaction	13					1	1	1	1	5	4	8	7.54	8
Support Improvement	12					1	4	3	2		2	5	6.17	6
Company Loyalty	13	1	1					2	4	1	4	7	6.54	7
Open Source Interest	13	4	2	3	1			1	1		1	0	2.54	2

Category	Total	Yes	percent
Considering new ILS	13	1	7.69%
Considering new Interface	13	5	38.46%
System Installed on time?	13	11	84.62%

Average Collection size:		366985

Type	Count
Public	10
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2011 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9				1		1	1	2	3	1	8	6.78	7
ILS Functionality	9				1			2	3		3	7	7.00	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9				1	1	2		2	2	1	5	6.22	7
Support Satisfaction	9				2				4	2	1	7	6.56	7
Support Improvement	9				2	1		2		4		8	6.00	6
Company Loyalty	9	1	1				3			2	2	5	5.56	5
Open Source Interest	9	2	1	2		1	2			1		0	3.00	2

Category	Total	Yes	percent
Considering new ILS	9	1	11.11%
Considering new Interface	9	1	11.11%
System Installed on time?	9	9	100.00%

Average Collection size:		396398

Type	Count
Public	7
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

3 Responses for V-smart in 2010

2009 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9							1		3	5	9	8.33	9
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9								1	7	1	8	8.00	8
Support Satisfaction	9								1	2	6	9	8.56	9
Support Improvement	8					1	1			1	5	9	7.75	9
Company Loyalty	9						1			1	7	9	8.44	9
Open Source Interest	9		1	4	1			2			1	2	3.67	2

Category	Total	Yes	percent
Considering new ILS	9	0	0.00%
Considering new Interface	9	2	22.22%
System Installed on time?	9	9	100.00%

0 Responses for V-smart in 2008

0 Responses for V-smart in 2007

2022 : gen: 7.14 company 7.57 loyalty 7.43 support 8.00

2021 : gen: 7.42 company 7.42 loyalty 7.17 support 7.75

2020 : gen: 6.80 company 6.95 loyalty 5.85 support 7.20

2019 : gen: 7.29 company 7.71 loyalty 6.00 support 7.43

2018 : gen: 6.33 company 6.11 loyalty 5.78 support 6.11

2017 : gen: 7.07 company 7.07 loyalty 6.50 support 7.00

2016 : gen: 6.77 company 6.46 loyalty 6.00 support 6.58

2015 : gen: 7.18 company 7.09 loyalty 6.70 support 7.18

2014 : gen: 6.46 company 6.69 loyalty 6.23 support 6.77

2013 : gen: 6.29 company 6.86 loyalty 6.14 support 6.71

2012 : gen: 7.00 company 7.15 loyalty 6.54 support 7.54

2011 : gen: 6.78 company 6.22 loyalty 5.56 support 6.56

2009 : gen: 8.33 company 8.00 loyalty 8.44 support 8.56

Comments (survey2021)

ILS

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