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Statistical Report for OPALS

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 OPALS Responses by Sector
OPALSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS2528.85 198.8410500958.8788.88
ILSFunctionality2518.71 198.6310500958.7588.88
PrintFunctionality2518.90 198.8410500958.9288.63
ElectronicFunctionality2047.92 177.7610300807.8667.83
SatisfactionCustomerSupport2508.76 198.5810500958.8088.75
CompanyLoyalty2488.71 188.6710500948.7188.63



2021 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction252 2 2 25 223 98.859
ILS Functionality251 3 4 56 188 98.719
Print Functionality251 1 4 15 231 98.909
Electronic Functionality204 2 1 2 1 2 1 34 97 64 87.928
Company Satisfaction247 1 1 44 201 98.799
Support Satisfaction250 1 1 51 197 98.769
Support Improvement0 00.00
Company Loyalty248 1 1 3 57 186 98.719
Open Source Interest130 4 1 2 1 1 2 4 55 98.923

CategoryTotalYespercent
Considering new ILS253 20.79%
Considering new Interface253 155.93%
System Installed on time?253 00.00%

Average Collection size: 113901

TypeCount
Public7
Academic30
School95
Consortium8
Special13

Size CategoryCount
[1] Under 10,00037
[2] 10,001-100,000157
[3] 100,001-250,0003
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2020 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction259 2 7 25 225 98.839
ILS Functionality255 1 5 62 187 98.719
Print Functionality258 5 19 234 98.899
Electronic Functionality245 1 2 2 49 102 89 88.108
Company Satisfaction254 1 3 36 214 98.829
Support Satisfaction251 1 2 47 201 98.789
Support Improvement0 00.00
Company Loyalty256 1 1 2 52 200 98.739
Open Source Interest45 6 3 2 1 1 1 1 16 97.112

CategoryTotalYespercent
Considering new ILS261 51.92%
Considering new Interface261 00.00%
System Installed on time?261 00.00%

Average Collection size: 96991

TypeCount
Public7
Academic26
School165
Consortium8
Special10

Size CategoryCount
[1] Under 10,00040
[2] 10,001-100,000173
[3] 100,001-250,0003
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2019 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction283 2 1 2 12 19 247 98.789
ILS Functionality283 3 3 12 37 228 98.709
Print Functionality284 2 1 7 23 251 98.829
Electronic Functionality227 2 2 3 7 40 93 80 87.978
Company Satisfaction280 1 1 2 5 29 242 98.809
Support Satisfaction282 1 1 2 1 3 2 33 239 98.749
Support Improvement263 1 1 4 13 3 13 119 109 88.088
Company Loyalty276 1 2 5 1 4 50 213 98.649
Open Source Interest272 10 2 1 5 2 4 24 224 98.359

CategoryTotalYespercent
Considering new ILS284 10.35%
Considering new Interface284 196.69%
System Installed on time?284 27797.54%

Average Collection size: 89893

TypeCount
Public7
Academic35
School153
Consortium14
Special12

Size CategoryCount
[1] Under 10,00057
[2] 10,001-100,000159
[3] 100,001-250,0001
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2018 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction342 1 5 15 321 98.929
ILS Functionality340 1 1 5 23 310 98.889
Print Functionality339 5 13 321 98.939
Electronic Functionality286 1 3 2 38 124 118 88.228
Company Satisfaction338 1 2 17 318 98.939
Support Satisfaction341 1 3 21 316 98.919
Support Improvement333 2 4 4 22 143 158 98.328
Company Loyalty340 1 1 2 2 49 285 98.789
Open Source Interest325 2 3 2 1 47 270 98.699

CategoryTotalYespercent
Considering new ILS342 00.00%
Considering new Interface342 6519.01%
System Installed on time?342 33999.12%

Average Collection size: 102512

TypeCount
Public10
Academic30
School205
Consortium16
Special17

Size CategoryCount
[1] Under 10,00066
[2] 10,001-100,000207
[3] 100,001-250,0003
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2017 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction261 1 3 6 13 238 98.859
ILS Functionality259 1 4 8 15 231 98.819
Print Functionality260 3 6 8 243 98.899
Electronic Functionality220 4 2 51 84 79 88.058
Company Satisfaction259 1 3 2 15 238 98.889
Support Satisfaction261 2 4 25 230 98.859
Support Improvement245 1 10 2 19 111 102 88.188
Company Loyalty254 2 2 2 5 32 211 98.749
Open Source Interest256 4 2 2 3 1 43 201 98.559

CategoryTotalYespercent
Considering new ILS263 00.00%
Considering new Interface263 31.14%
System Installed on time?263 25998.48%

Average Collection size: 78904

TypeCount
Public9
Academic23
School165
Consortium8
Special12

Size CategoryCount
[1] Under 10,00069
[2] 10,001-100,000157
[3] 100,001-250,0000
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 2 1 3 3 8 27 173 98.599
ILS Functionality218 1 2 5 3 10 33 164 98.549
Print Functionality218 1 2 7 9 21 178 98.679
Electronic Functionality187 1 3 1 1 1 3 4 47 80 46 87.678
Company Satisfaction219 3 1 3 2 11 21 178 98.589
Support Satisfaction215 2 2 2 3 4 28 174 98.639
Support Improvement204 1 4 17 9 54 59 60 97.588
Company Loyalty215 2 1 1 3 3 7 38 160 98.529
Open Source Interest209 13 1 1 2 3 1 2 44 142 97.999

CategoryTotalYespercent
Considering new ILS220 31.36%
Considering new Interface220 31.36%
System Installed on time?220 21497.27%

Average Collection size: 70386

TypeCount
Public7
Academic12
School150
Consortium8
Special11

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000117
[3] 100,001-250,0001
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction207 2 4 3 12 27 159 98.589
ILS Functionality208 2 4 2 15 37 148 98.529
Print Functionality207 4 6 7 30 160 98.629
Electronic Functionality180 2 1 1 3 1 9 26 47 90 98.029
Company Satisfaction208 1 1 1 2 3 5 18 177 98.699
Support Satisfaction203 3 2 2 3 21 172 98.699
Support Improvement191 1 3 18 5 9 61 94 98.028
Company Loyalty205 2 1 1 5 3 4 26 163 98.559
Open Source Interest185 10 1 1 1 4 5 2 7 8 146 98.039

CategoryTotalYespercent
Considering new ILS214 52.34%
Considering new Interface214 5224.30%
System Installed on time?214 20595.79%

Average Collection size: 126100

TypeCount
Public6
Academic12
School140
Consortium18
Special11

Size CategoryCount
[1] Under 10,00081
[2] 10,001-100,00093
[3] 100,001-250,0002
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 5 6 24 91 98.489
ILS Functionality130 1 1 3 7 11 32 75 98.259
Print Functionality130 1 1 1 5 6 20 96 98.529
Electronic Functionality108 1 1 1 6 3 5 20 38 33 87.548
Company Satisfaction129 1 1 1 1 1 21 103 98.669
Support Satisfaction128 1 1 1 1 1 19 104 98.669
Support Improvement123 1 1 9 7 12 42 51 97.898
Company Loyalty128 1 1 1 2 1 5 16 101 98.549
Open Source Interest115 7 3 1 2 3 17 82 97.899

CategoryTotalYespercent
Considering new ILS131 32.29%
Considering new Interface131 75.34%
System Installed on time?131 12796.95%

Average Collection size: 74910

TypeCount
Public3
Academic7
School87
Consortium8
Special4

Size CategoryCount
[1] Under 10,00045
[2] 10,001-100,00065
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction213 1 4 11 26 171 98.709
ILS Functionality213 3 4 14 38 154 98.589
Print Functionality213 4 7 28 174 98.759
Electronic Functionality176 3 3 7 12 59 92 98.269
Company Satisfaction212 1 2 5 20 184 98.819
Support Satisfaction212 4 2 3 17 186 98.799
Support Improvement196 1 12 2 6 44 131 98.419
Company Loyalty208 1 1 3 5 16 182 98.759
Open Source Interest196 13 1 2 2 4 8 166 98.199

CategoryTotalYespercent
Considering new ILS215 10.47%
Considering new Interface215 00.00%
System Installed on time?215 20595.35%

Average Collection size: 22577

TypeCount
Public2
Academic5
School173
Consortium4
Special9

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000102
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction186 1 1 1 1 9 30 143 98.639
ILS Functionality186 3 3 13 45 122 98.519
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction186 1 1 1 3 25 155 98.769
Support Satisfaction184 1 2 1 5 23 152 98.709
Support Improvement168 1 1 16 5 5 36 104 98.189
Company Loyalty177 1 1 1 2 4 16 152 98.729
Open Source Interest170 6 2 3 3 1 2 13 140 98.329

CategoryTotalYespercent
Considering new ILS187 21.07%
Considering new Interface187 00.00%
System Installed on time?187 18498.40%

Average Collection size: 62626

TypeCount
Public4
Academic4
School136
Consortium8
Special12

Size CategoryCount
[1] Under 10,00078
[2] 10,001-100,00085
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction79 1 3 2 7 26 40 98.209
ILS Functionality79 1 2 5 19 17 35 97.958
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction80 1 1 7 23 48 98.459
Support Satisfaction80 1 1 3 6 19 50 98.359
Support Improvement75 1 9 4 5 28 28 87.798
Company Loyalty78 2 1 4 2 12 57 98.469
Open Source Interest52 6 1 1 2 2 1 1 38 97.319

CategoryTotalYespercent
Considering new ILS81 11.23%
Considering new Interface81 00.00%
System Installed on time?81 7896.30%

Average Collection size: 89790

TypeCount
Public0
Academic1
School57
Consortium7
Special4

Size CategoryCount
[1] Under 10,00033
[2] 10,001-100,00033
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 21.89%
System Installed on time?106 9791.51%

Average Collection size: 49191

TypeCount
Public0
Academic1
School90
Consortium6
Special4

Size CategoryCount
[1] Under 10,00035
[2] 10,001-100,00053
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%




5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2021 : gen: 8.85 company 8.79 loyalty 8.71 support 8.76

2020 : gen: 8.83 company 8.82 loyalty 8.73 support 8.78

2019 : gen: 8.78 company 8.80 loyalty 8.64 support 8.74

2018 : gen: 8.92 company 8.93 loyalty 8.78 support 8.91

2017 : gen: 8.85 company 8.88 loyalty 8.74 support 8.85

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments (survey2021)

We don't have electronic resources in the catalog, which is why I left that question blank. (Library type: School; collection size: small; ils satisfaction: 8)

Media Flex is a wonderfully supportive company. They are always prompt to respond to inquiries or issues, and were proactive in developing and rolling out a self-reserve feature during the 2020-21 remote learning school year that kept many of the school libraries in our region up and running. There are some parts of the OPALS product that could be improved, but overall it is well worth it for the price. (Library type: Consortium; collection size: small; ils satisfaction: 8)

The vendor is extremely supportive and provides quick responses to inquiries and technical support needs. The only thing lacking is a modern, responsive mobile interface for interactions with the ILS and its users, both in reference to the union and building catalogs. The ability to customize the front page of the ILS is useful, cataloging is easy, and it's very easy to understand how to configure and manage collections. For any school looking to have a straightforward, WYSIWYG ILS, I can't recommend the product more solidly. (Library type: State; collection size: very large; ils satisfaction: 9)

We've had OPALS since 2009 and MediaFlex is a phenomenal company! They are quick and courteous. We've never encountered a problem that couldn't quickly be remedied. OPALS is great for our needs! (Library type: ; collection size: small; ils satisfaction: 9)

[...] (Library type: School; collection size: very small; ils satisfaction: 9)

We are a very long-term client of MediaFlex/OPALS and have nothing but excellent things to say. (Library type: School; collection size: very small; ils satisfaction: 9)

OPALS by Mediaflex is fantastic. Has all the bells and whistles you need, and the customer service team is so fantastic and responsive to the ever-changing needs of a school library. So happy I switched to OPALS as soon as I transferred into this school! (Library type: School; collection size: very small; ils satisfaction: 9)

The support we receive from MeidaFlex is astounding! The staff is quick to answer any questions or resolve and issues we are having. They offer suggestions to improve our library interface and help us to implement them. I love the newsletter and updates that are sent on a routine basis. (Library type: School; collection size: small; ils satisfaction: 9)

We appreciate OPALS and MediaFlex endlessly! Absolutely WONDERFUL to work with! I recommend your service/company constantly! Thank you.... (Library type: Special; collection size: small; ils satisfaction: 9)

We continue to be very pleased with OPALS product and especially their service. Thank you! (Library type: School; collection size: small; ils satisfaction: 9)

This question is confusing.... "Would the library consider working with this company again if it were to migrate to a new system in the future?" Does this mean if OPALS changes it's system, would I continue to work with them? Or does it mean if I go to another system, would I continue to use OPALS for support? I'm not sure what Open Source is even though I googled it. Since I don't know what it is, I put a number close to not likely. (Library type: School; collection size: very small; ils satisfaction: 9)

Excellent product, affordable, and outstanding customer service. We are a genealogical library staffed only by volunteers. The "staff," our members, and patrons love OPALS. (Library type: Special; collection size: medium; ils satisfaction: 9)

We have used this system since 2006. The system now includes digital resources management, discovery searching, SSO and has added advance booking for the STEM resources we now manage, and they do not increase our service fees for substantially new functionality. Their technical support and tutoring services are outstanding. (Library type: School; collection size: very small; ils satisfaction: 9)

The system meets all of our needs even with the need to adapt to pandemic operating circumstances. They developed applications to manage advance booking and curbside delivery services. Fantastic support staff. (Library type: School; collection size: very small; ils satisfaction: 9)

The system is comprehensive and reliable. There are frequent updates. Training and technical support is very responsive. We are 6000 km from their offices, but they seem to be just down the street. (Library type: School; collection size: medium; ils satisfaction: 9)

Worked in a library that used and loved OPALS. When I moved to a new school library and showed them this system this year, they approved the migration. Migration from the previous system was completed in a few hours! They also integrated single sign on and OPAC discovery searching of our digital information databases. (Library type: School; collection size: very small; ils satisfaction: 9)

OPALS has been our "bridge over troubled waters." (Library type: ; collection size: small; ils satisfaction: 9)

Awesome system and support! (Library type: School; collection size: small; ils satisfaction: 9)

We use OPALS in 16 school libraries. OPALS service, is really an awesome Library Management System software, a dream for Libraries anywhere, and it is worth its weight in gold. (Library type: School; collection size: very small; ils satisfaction: 9)

The system, support and sustainable fees are just right for this library, students and faculty. (Library type: ; collection size: medium; ils satisfaction: 9)

We have suggested new features that were done in a day or two. When we call for technical support, we reach a well informed, courteous technician who knows our name! Their database single sign-on and discovery search has been especially helpful during the pandemic. (Library type: ; collection size: small; ils satisfaction: 9)

OPALS provides reliable digital and print resources access to our Philippines students and faculty. The system is reliable and service is great. (Library type: Theology; collection size: medium; ils satisfaction: 9)

We adopted OPALS this year. This is our first library automation system. A company librarian provided Zoom instruction for us to setup the system, the library webpage, and to catalog the library collection. So far, the experience has been positive. Our next step will be to implement their discovery search to access our information databases. (Library type: Academic; collection size: very small; ils satisfaction: 9)

Awesome service and system! (Library type: School; collection size: small; ils satisfaction: 9)

Have been using OPALS since 2005. The updates have kept pace with the changes over the past 16 years and recently helped us provide services during the pandemic. What has not changed is the exceptional technical support, that responds with answers, usually in less than half an hour, and often in minutes! (Library type: ; collection size: small; ils satisfaction: 9)

An all round excellent system, support and professional development. (Library type: Theology; collection size: medium; ils satisfaction: 9)

This is an awesome integrated library management system. The integrated portal / content management options were especially helpful. They were an effective way of communicating our services and schedules to our students and faculty. (Library type: School; collection size: small; ils satisfaction: 9)

Their support staff are outstanding as is the system. (Library type: School; collection size: very small; ils satisfaction: 9)

Our cultural community library started using OPALS in 2005. The system has enabled us to manage collection growth and diverse media formats and provide services to our community organizations and do so safely, even during the pandemic. (Library type: Special; collection size: small; ils satisfaction: 9)

Our school library collection has evolved and while printed books continue to circulate, our catalog provides access to 43 databases, 24/7. The system's portal applications and mobile friendly app have been heavily used by our students and faculty during the pandemic. Remarkable how the system is updated with so many new features, without increasing our service fees! (Library type: ; collection size: medium; ils satisfaction: 9)

Had used OPALS prior to this new position. We especially like this year's advanced booking application update. Since the pandemic, faculty love being able to book the resources they need for their classes ahead of time, and we can ensure they will be ready for them or find substitutes when some are not. (Library type: ; collection size: small; ils satisfaction: 9)

OPALS is supported both through our regional library services cooperative and the Media Flex. They provide excellent support for this outstanding program. (Library type: ; collection size: small; ils satisfaction: 9)

This system meets our library management and library members' research and recreational reading needs. The system also manages our single sign on and integrated discovery search services that are used increasingly in our irregular in place and remote learning context. Service is competent, courteous and timely. They usually respond within 30 minutes or less. (Library type: ; collection size: small; ils satisfaction: 9)

Glad we migrated. This is our library technology happy place! (Library type: ; collection size: small; ils satisfaction: 9)

OPALS integrates management of our digital and print resources and makes it easy for our members to access, reserve or authenticate access those resources. During the pandemic, there was an increased demand for ILL resources managed by our regional cooperative (uses OPALS union catalog ILL program). Finally, system service is the best we have ever experienced with any vendor. (Library type: ; collection size: small; ils satisfaction: 9)

We have relied on OPALS to manage our library for ten years. The system and customer support are outstanding. (Library type: School; collection size: small; ils satisfaction: 9)

We've used OPALS for fourteen years. They update the program every year with changes we suggest, or to cope with special challenges we had to meet during the pandemic. One thing that has not changed is their courteous and competent technical support. (Library type: School; collection size: small; ils satisfaction: 9)

This is a reliable program that serves our research community well. (Library type: Special; collection size: small; ils satisfaction: 9)

We use OPALS to manage and provide print, STEM resources & kits to school teachers and librarians in our district. Although we do not circulate to students directly, the district teachers use the advance booking part of the program to select desired resources and schedule delivery. The system even includes the district's courier delivery schedule, prints packing lists, and tracks returns. We have used this system since 2007 and the support, updates and product get top marks from us. (Library type: School; collection size: small; ils satisfaction: 9)

This is the technology our cooperative uses to provide resource sharing, interlibrary loan services to 200+ school libraries in this region. It performs this function very well and is cost effective. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

Nous apprécions le service et les mises à jour du programme. Le système nous permet de prêter efficacement plusieurs partitions musicales à des groupes orchestraux et de gérer notre collection de musique numérique. (Library type: Special; collection size: very small; ils satisfaction: 9)

We migrated to OPALS last summer. The migration from our previous system was easy and the data was uploaded the day after we sent it. We received Zoom instruction from a librarian in their support department and technical support so far has been courteous and professional. Remarkable how the Internet has made the 13,000 kilometers between us and their offices irrelavant. (Library type: School; collection size: very small; ils satisfaction: 9)

We love the system and its support staff. (Library type: School; collection size: small; ils satisfaction: 9)

Our school library has used OPALS and worked with their support staff for fifteen years. The program does what we need and the updates and service have been consistently excellent all these years. (Library type: School; collection size: very small; ils satisfaction: 9)

Fantastic customer service! (Library type: School; collection size: small; ils satisfaction: 9)

My organization likes what OPALS has done for us. The site is very user friendly and it works efficiently for our museum library. I also want to put in a good word for their tutors. They are definitely great support--know the software as well as knowing EVERYTHING about libraries and their technical needs. (Library type: Museum; collection size: very small; ils satisfaction: 9)

We appreciate the benefits which the OPALS system brings to our library and in turn to our seminary. (Library type: Theology; collection size: small; ils satisfaction: 9)

Our college has used OPALS for six years. As a new librarian last year, am impressed with the system and its professional support services. (Library type: Theology; collection size: small; ils satisfaction: 9)

Our consortium uses OPALS union catalog ILL system to manage print resources sharing for 80+ libraries. The service has evolved in the past 16 years we have used it and manages the multitude of scenarios that occur when libraries share their resources. ILL transactions have actually increased during the pandemic; we are thankful that the system manages the increase so well. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

This is a comprehensive, sustainable system that provides extraordinary technical and professional support for our academic library. In addition to accommodating the Thai language, they made it possible to print classification labels using Thai script! (Library type: Academic; collection size: very small; ils satisfaction: 9)

Our library migrated to another system a few years ago for a much larger company. We returned to OPALS two years ago and appreciate the comfortable community, service and system features that helped us adapt to our members' needs during the pandemic. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS serves our needs extremely well and is easy to both use and customize. They promptly respond to all of our issues and have been incredibly open to our suggestions for more features. I readily recommend this system to other school districts. (Library type: ; collection size: medium; ils satisfaction: 8)

OPALS is our multi-lingual union catalog for the past fourteen years. It has been a valuable cataloging, collection development, and ILL resource for our member libraries. The support is excellent. (Library type: School; collection size: large; ils satisfaction: 9)

Yes, we love the system, the updates and timely responses to questions! (Library type: School; collection size: small; ils satisfaction: 9)

Opals is the greatest! (Library type: School; collection size: small; ils satisfaction: 9)

Using email to communicate with the Help Desk continues to be very effective. The speed with which minor programming issues--and the rare major ones--are addressed continues to be impressive. While some minor issues recur periodically, these are usually fixed within a matter of hours after being reported. The hosted service has been completely reliable. As I remember there was no system down time during 2021 other than brief periods for software updates. Updates were scheduled at times when they had little impact on this library's operations. Suggestions for improvements are welcomed, and some have immediately been recommended for addition to the list of programming projects. When making suggestions I always consider their applicability to other types of libraries as well. During these past two years of Covid, my memory of some parts of the software has become rusty. The training videos on YouTube have been very helpful in reminding me about how to carry out particular tasks, such as implementing design changes on the Home Page. In one case recently I emailed the Help Desk for assistance but had located the answer to my question before customer service staff had time to get back with me a few hours later. The response came with an offer to schedule an online training session to go over any issues I was still having. While recently training a new volunteer with no library automation background, the person commented on how straightforward the circulation software seemed to be and appreciated that several tasks might be performed in more than one way. (Library type: Church; collection size: very small; ils satisfaction: 9)

ILS