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Statistical Report for OCLC Wise

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 OCLC Wise Responses by Sector
OCLC WiseallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS76.86 00012100
ILSFunctionality76.86 00012100
PrintFunctionality77.14 00012100
ElectronicFunctionality75.43 00012100
SatisfactionCustomerSupport77.57 00012100
CompanyLoyalty76.43 00012100



2021 Survey Results
Product: OCLC Wise Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 1 1 76.867
ILS Functionality7 1 1 1 3 1 86.868
Print Functionality7 1 3 1 2 77.147
Electronic Functionality7 1 1 1 2 1 1 75.437
Company Satisfaction7 1 1 1 2 2 87.298
Support Satisfaction7 1 2 1 3 97.578
Support Improvement0 00.00
Company Loyalty7 1 1 2 2 1 76.437
Open Source Interest5 1 1 1 1 1 14.805

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 00.00%

Average Collection size: 955853

TypeCount
Public6
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


1 Responses for OCLC Wise in 2020

1 Responses for OCLC Wise in 2019

0 Responses for OCLC Wise in 2018

0 Responses for OCLC Wise in 2017

0 Responses for OCLC Wise in 2016

0 Responses for OCLC Wise in 2015

0 Responses for OCLC Wise in 2014

0 Responses for OCLC Wise in 2013

0 Responses for OCLC Wise in 2012

0 Responses for OCLC Wise in 2011

0 Responses for OCLC Wise in 2010

0 Responses for OCLC Wise in 2009

0 Responses for OCLC Wise in 2008

0 Responses for OCLC Wise in 2007

2021 : gen: 6.86 company 7.29 loyalty 6.43 support 7.57

Comments (survey2021)

OCLC Wise's "Community Engagement System," while reasonably capable in the realm of circulation services, is abysmally inefficient and inadequate on the technical services side, particularly with respect to the complex needs of research and special collections. Acquisitions, serials receiving, and OPAC indexing have not advanced to the level of its ILS competitors. Vendor support, while cordial, is under-resourced and slow to respond, complicated by international programming administration and the differing needs of European and American libraries. (Library type: Public; collection size: very large; ils satisfaction: 4)

We have had to ask for a lot of enhancements of the product, but the company has been very responsive. The migration was complicated by COVID, but they were responsive then as well. We love the completeness of this product that provides a website, CMS, digital collections management, and other pieces. (Library type: Public; collection size: medium; ils satisfaction: 7)

[...] (Library type: ; collection size: very small; ils satisfaction: 8)

Mid November 2021 we migrated to OCLC Wise provided by [...]. We lost some basic integration of the ILS within the IT environment of the city but gained some functionality in specific library processes. (Library type: Public; collection size: very small; ils satisfaction: 6)

ILS