Statistical Report for Library Management Cloud
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Library Management Cloud Responses by Sector |
|---|
| Library Management Cloud | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 7 | 4.71 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 7 | 4.71 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 7 | 6.14 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 7 | 3.71 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 7 | 5.71 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 7 | 3.86 |
1 | | 3 | | 0 | | 0 | | 2 | | 0 | | 0 | | 0 | |
|---|
| 2021 Survey Results |
| Product: Library Management Cloud |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | 1 | 3 | 1 | 1 | 1 | | | 4 | 4.71 | 4 |
|---|
| ILS Functionality | 7 |
| | 1 | 1 | | 3 | 1 | 1 | | | 5 | 4.71 | 5 |
|---|
| Print Functionality | 7 |
| | | 1 | | | 2 | 4 | | | 7 | 6.14 | 7 |
|---|
| Electronic Functionality | 7 |
| | 2 | 1 | 2 | 1 | 1 | | | | 2 | 3.71 | 4 |
|---|
| Company Satisfaction | 7 |
| | 1 | 1 | 2 | 1 | 1 | 1 | | | 4 | 4.43 | 4 |
|---|
| Support Satisfaction | 7 |
| | 1 | | 1 | | 2 | 2 | 1 | | 6 | 5.71 | 6 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
| 1 | 1 | 1 | 1 | 1 | 2 | | | | 6 | 3.86 | 4 |
|---|
| Open Source Interest | 7 |
| | | 1 | 2 | 3 | | 1 | | | 5 | 4.71 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
2 | 28.57% |
|---|
| Considering new Interface | 7 |
1 | 14.29% |
|---|
| System Installed on time? | 7 |
0 | 0.00% |
|---|
| Average Collection size: |
| 365303 |
|---|
| Type | Count |
|---|
| Public | 2 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 0 Responses for Library Management Cloud in 2020 |
| 0 Responses for Library Management Cloud in 2019 |
| 0 Responses for Library Management Cloud in 2018 |
| 0 Responses for Library Management Cloud in 2017 |
| 0 Responses for Library Management Cloud in 2016 |
| 0 Responses for Library Management Cloud in 2015 |
| 0 Responses for Library Management Cloud in 2014 |
| 0 Responses for Library Management Cloud in 2013 |
| 0 Responses for Library Management Cloud in 2012 |
| 0 Responses for Library Management Cloud in 2011 |
| 0 Responses for Library Management Cloud in 2010 |
| 0 Responses for Library Management Cloud in 2009 |
| 0 Responses for Library Management Cloud in 2008 |
| 0 Responses for Library Management Cloud in 2007 |
2021 : gen: 4.71 company 4.43 loyalty 3.86 support 5.71
Comments (survey2021)
The support staff as ESS work hard but the reliability of the service has been very variable and Capita's (the former owner) legacy seemed to be a totally inadequate investment in development; many promised features and improvements have not materialised and in some cases these were promised years ago.
(Library type: Public; collection size: medium; ils satisfaction: 4)
Please keep scores confidential.
(Library type: ; collection size: very small; ils satisfaction: 3)