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Statistical Report for Koha -- PTFS Europe

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Koha -- PTFS Europe Responses by Sector
Koha -- PTFS EuropeallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS127.83 40000000
ILSFunctionality127.67 40000000
PrintFunctionality128.33 40000000
ElectronicFunctionality127.50 40000000
SatisfactionCustomerSupport128.00 40000000
CompanyLoyalty128.25 40000000



2021 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction12 7 5 77.837
ILS Functionality12 1 5 3 3 77.678
Print Functionality12 1 6 5 88.338
Electronic Functionality12 2 5 2 3 77.507
Company Satisfaction12 3 4 5 98.178
Support Satisfaction12 5 2 5 78.008
Support Improvement0 00.00
Company Loyalty12 3 3 6 98.259
Open Source Interest8 010.0010

CategoryTotalYespercent
Considering new ILS12 00.00%
Considering new Interface12 00.00%
System Installed on time?12 00.00%

Average Collection size: 55322

TypeCount
Public0
Academic4
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2020 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 6 4 88.408
ILS Functionality10 1 5 4 88.308
Print Functionality10 3 4 3 88.008
Electronic Functionality10 2 6 2 77.007
Company Satisfaction10 1 3 6 98.509
Support Satisfaction10 4 6 98.609
Support Improvement0 00.00
Company Loyalty10 4 6 98.609
Open Source Interest7 1 1 2 99.007

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 00.00%

Average Collection size: 78239

TypeCount
Public1
Academic2
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 3 5 5 87.738
ILS Functionality15 1 1 1 5 4 3 77.277
Print Functionality15 2 2 5 6 97.878
Electronic Functionality15 1 1 1 3 2 2 3 2 56.076
Company Satisfaction15 1 1 2 5 6 97.808
Support Satisfaction15 1 2 4 3 5 97.538
Support Improvement15 1 2 7 2 2 1 55.335
Company Loyalty14 1 1 1 2 3 6 97.368
Open Source Interest15 1 3 11 98.679

CategoryTotalYespercent
Considering new ILS15 16.67%
Considering new Interface15 213.33%
System Installed on time?15 1493.33%

Average Collection size: 104288935

TypeCount
Public1
Academic6
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2018 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 4 4 10 98.219
ILS Functionality19 7 5 7 78.008
Print Functionality18 3 2 5 8 98.008
Electronic Functionality18 4 2 6 2 4 77.007
Company Satisfaction18 2 4 12 98.569
Support Satisfaction19 2 1 5 11 98.329
Support Improvement19 1 7 1 2 2 6 56.747
Company Loyalty19 1 1 1 3 13 98.269
Open Source Interest16 1 1 1 1 12 98.009

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 90731

TypeCount
Public4
Academic4
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00010
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 10 5 2 77.327
ILS Functionality18 2 3 7 6 76.947
Print Functionality19 1 3 5 7 3 87.378
Electronic Functionality19 2 1 2 6 6 1 1 65.956
Company Satisfaction19 1 1 3 3 7 4 87.378
Support Satisfaction19 1 3 6 6 3 77.327
Support Improvement16 1 1 8 2 2 1 1 55.635
Company Loyalty18 1 2 2 4 4 5 96.948
Open Source Interest16 2 1 2 2 1 8 97.449

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 113788

TypeCount
Public2
Academic6
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.838
ILS Functionality6 1 2 3 87.338
Print Functionality6 1 1 2 2 87.838
Electronic Functionality5 2 2 1 56.407
Company Satisfaction6 1 4 1 88.008
Support Satisfaction6 5 1 88.178
Support Improvement6 3 1 2 56.176
Company Loyalty6 1 3 2 88.178
Open Source Interest6 1 3 2 87.008

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 583.33%

Average Collection size: 92333

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality7 1 1 2 3 87.007
Print Functionality6 2 3 1 87.838
Electronic Functionality7 1 2 4 86.298
Company Satisfaction7 1 1 4 1 87.718
Support Satisfaction7 1 4 2 87.868
Support Improvement6 3 2 1 56.678
Company Loyalty7 1 2 4 98.009
Open Source Interest6 1 5 98.839

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 114.29%
System Installed on time?7 685.71%

Average Collection size: 385872

TypeCount
Public0
Academic0
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Koha -- PTFS Europe in 2014


2013 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 1 2 1 86.838
ILS Functionality6 1 1 3 1 86.678
Print Functionality6 1 1 3 1 86.678
Electronic Functionality6 1 2 1 1 1 23.835
Company Satisfaction6 1 1 3 1 86.838
Support Satisfaction6 1 1 1 1 2 96.838
Support Improvement6 1 1 1 2 1 86.008
Company Loyalty6 1 1 1 3 96.679
Open Source Interest5 1 1 3 97.009

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 466.67%

Average Collection size: 315000

TypeCount
Public0
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011


2010 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 2 76.867
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 1 3 97.578
Support Satisfaction7 1 1 2 3 97.578
Support Improvement7 1 1 2 1 2 77.007
Company Loyalty7 1 1 1 4 97.719
Open Source Interest7 7 99.009

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 187193

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2021 : gen: 7.83 company 8.17 loyalty 8.25 support 8.00

2020 : gen: 8.40 company 8.50 loyalty 8.60 support 8.60

2019 : gen: 7.73 company 7.80 loyalty 7.36 support 7.53

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments (survey2021)

Over the last year we implemented the Koha Carousel for e-books which looks very professional. PTFS Europe provide helpful support helped advising on the Carousel, have helped with SQL reports when hit blind spots and have explained why some facets do not display in search results. (Library type: Special; collection size: small; ils satisfaction: 7)

ILS