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Statistical Report for Koha -- Independent

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Koha -- Independent Responses by Sector
Koha -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS167.88 13110000
ILSFunctionality167.69 13110000
PrintFunctionality168.13 13110000
ElectronicFunctionality155.80 13110000
SatisfactionCustomerSupport137.31 03110000
CompanyLoyalty147.29 13110000



2021 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 11 2 87.888
ILS Functionality16 1 6 6 3 77.698
Print Functionality16 1 2 6 7 98.138
Electronic Functionality15 2 1 3 2 4 3 75.806
Company Satisfaction15 2 2 4 1 6 97.477
Support Satisfaction13 2 1 5 1 4 77.317
Support Improvement0 00.00
Company Loyalty14 1 2 4 2 5 97.298
Open Source Interest8 1 1 08.5010

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 16.25%
System Installed on time?16 00.00%

Average Collection size: 615792

TypeCount
Public1
Academic6
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2020 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 1 6 15 14 88.088
ILS Functionality38 2 1 8 11 16 98.008
Print Functionality37 2 3 13 19 98.329
Electronic Functionality35 3 1 1 1 6 5 6 7 5 85.977
Company Satisfaction34 1 1 1 10 8 13 97.748
Support Satisfaction35 1 1 2 1 10 10 10 77.378
Support Improvement0 00.00
Company Loyalty34 4 1 1 1 3 8 7 9 96.387
Open Source Interest24 1 3 12 99.139

CategoryTotalYespercent
Considering new ILS42 24.76%
Considering new Interface42 716.67%
System Installed on time?42 00.00%

Average Collection size: 338125

TypeCount
Public2
Academic23
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00014
[3] 100,001-250,0004
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2019 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 2 13 14 23 98.068
ILS Functionality53 3 5 12 12 21 97.818
Print Functionality51 1 9 19 22 98.148
Electronic Functionality52 3 1 4 5 8 13 10 8 76.447
Company Satisfaction48 2 1 3 2 1 6 10 23 97.468
Support Satisfaction47 3 1 4 2 2 3 11 21 97.218
Support Improvement47 3 6 6 5 6 8 13 96.537
Company Loyalty43 5 1 1 3 5 3 3 7 15 96.338
Open Source Interest50 4 2 2 4 38 97.849

CategoryTotalYespercent
Considering new ILS53 00.00%
Considering new Interface53 1324.53%
System Installed on time?53 3973.58%

Average Collection size: 326459

TypeCount
Public6
Academic30
School2
Consortium1
Special4

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00025
[3] 100,001-250,0009
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2018 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 2 1 1 3 13 17 98.038
ILS Functionality37 2 1 1 6 12 15 97.848
Print Functionality36 1 1 4 13 17 98.198
Electronic Functionality33 1 2 4 6 8 5 7 76.767
Company Satisfaction32 1 1 1 1 1 4 8 15 97.728
Support Satisfaction32 1 1 1 2 1 3 8 15 97.638
Support Improvement30 1 1 1 2 7 3 1 6 8 96.477
Company Loyalty31 1 1 1 1 5 6 16 97.719
Open Source Interest31 2 1 4 24 98.109

CategoryTotalYespercent
Considering new ILS37 12.70%
Considering new Interface37 38.11%
System Installed on time?37 3081.08%

Average Collection size: 141490

TypeCount
Public4
Academic13
School2
Consortium0
Special5

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,0004
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction61 1 3 6 14 17 20 97.668
ILS Functionality61 1 1 2 5 15 17 20 97.648
Print Functionality61 1 1 1 2 3 7 21 25 97.808
Electronic Functionality58 3 2 1 1 4 8 10 11 8 10 76.107
Company Satisfaction51 1 4 7 6 12 21 97.678
Support Satisfaction52 2 1 1 2 4 6 5 13 18 97.088
Support Improvement49 1 3 13 3 8 8 13 56.827
Company Loyalty52 2 1 1 3 7 4 9 8 17 96.857
Open Source Interest55 2 2 2 1 3 45 98.189

CategoryTotalYespercent
Considering new ILS62 34.84%
Considering new Interface62 1117.74%
System Installed on time?62 3962.90%

Average Collection size: 197946

TypeCount
Public6
Academic29
School6
Consortium0
Special9

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00030
[3] 100,001-250,0008
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction75 2 1 3 9 12 23 25 97.608
ILS Functionality75 2 6 7 15 26 19 87.478
Print Functionality75 1 1 3 6 12 28 24 87.698
Electronic Functionality74 2 6 2 7 13 6 16 15 7 75.977
Company Satisfaction69 1 1 2 4 7 9 9 17 19 96.968
Support Satisfaction68 1 2 2 3 3 7 7 12 16 15 86.637
Support Improvement68 1 2 2 4 15 9 8 10 17 96.507
Company Loyalty63 4 5 3 2 2 4 4 7 13 19 96.248
Open Source Interest66 3 1 2 2 1 7 50 98.069

CategoryTotalYespercent
Considering new ILS78 45.13%
Considering new Interface78 1519.23%
System Installed on time?78 5165.38%

Average Collection size: 253881

TypeCount
Public11
Academic39
School6
Consortium0
Special12

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00042
[3] 100,001-250,00010
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction44 1 2 1 1 5 11 23 97.899
ILS Functionality45 1 1 1 1 5 17 19 97.898
Print Functionality45 2 1 1 1 4 14 22 97.848
Electronic Functionality44 2 1 5 4 5 14 6 7 76.457
Company Satisfaction36 1 1 3 2 8 7 14 97.478
Support Satisfaction35 3 1 4 2 5 11 9 86.808
Support Improvement34 2 1 2 1 7 3 3 6 9 96.327
Company Loyalty32 7 1 1 1 1 4 1 2 4 10 95.387
Open Source Interest35 3 1 1 1 29 97.869

CategoryTotalYespercent
Considering new ILS46 36.52%
Considering new Interface46 613.04%
System Installed on time?46 3269.57%

Average Collection size: 224897

TypeCount
Public7
Academic15
School4
Consortium0
Special8

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00023
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 2 1 3 14 17 14 87.678
ILS Functionality51 1 1 3 4 10 17 15 87.538
Print Functionality46 1 2 2 6 20 15 87.898
Electronic Functionality48 4 1 7 5 4 11 10 6 76.047
Company Satisfaction46 2 1 3 5 16 19 97.938
Support Satisfaction44 1 1 3 3 5 6 10 15 97.208
Support Improvement42 1 3 11 2 4 8 13 96.888
Company Loyalty37 2 1 2 2 2 6 9 13 97.118
Open Source Interest44 1 1 1 2 3 36 98.489

CategoryTotalYespercent
Considering new ILS53 35.66%
Considering new Interface53 713.21%
System Installed on time?53 3362.26%

Average Collection size: 298934

TypeCount
Public6
Academic24
School6
Consortium0
Special8

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00029
[3] 100,001-250,0006
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 9 14 16 97.938
ILS Functionality42 1 1 1 2 7 16 14 87.748
Print Functionality42 1 1 1 2 2 17 18 98.008
Electronic Functionality38 2 2 2 1 2 7 7 8 7 86.327
Company Satisfaction36 1 1 2 1 3 10 18 97.869
Support Satisfaction36 1 1 4 6 5 19 97.729
Support Improvement35 1 1 1 8 4 4 6 10 96.717
Company Loyalty37 3 1 1 2 1 1 7 21 97.499
Open Source Interest37 3 1 1 1 1 30 97.689

CategoryTotalYespercent
Considering new ILS45 24.44%
Considering new Interface45 511.11%
System Installed on time?45 3066.67%

Average Collection size: 2163175

TypeCount
Public8
Academic19
School6
Consortium1
Special6

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00022
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2012 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 8 15 13 87.778
ILS Functionality39 1 1 4 7 9 17 97.778
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 4 11 14 97.508
Support Satisfaction34 2 1 1 1 2 6 12 9 86.978
Support Improvement34 2 2 6 2 6 7 9 96.747
Company Loyalty33 3 2 1 1 3 6 17 97.009
Open Source Interest35 2 1 2 30 98.379

CategoryTotalYespercent
Considering new ILS40 25.00%
Considering new Interface40 512.50%
System Installed on time?40 2665.00%

Average Collection size: 287179

TypeCount
Public10
Academic15
School2
Consortium0
Special10

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00024
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 1 2 5 12 11 87.978
ILS Functionality31 1 1 1 9 9 10 97.618
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction26 1 1 3 4 8 9 97.358
Support Satisfaction26 3 1 1 1 1 4 9 6 86.628
Support Improvement24 1 2 1 5 4 6 5 86.427
Company Loyalty24 3 4 1 6 10 96.888
Open Source Interest22 1 1 1 2 17 98.419

CategoryTotalYespercent
Considering new ILS31 00.00%
Considering new Interface31 516.13%
System Installed on time?31 2064.52%

Average Collection size: 114492

TypeCount
Public4
Academic16
School3
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00014
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction38 1 3 9 7 18 97.878
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 3 4 1 6 16 97.449
Support Satisfaction34 2 4 4 1 7 16 97.388
Support Improvement34 2 1 2 4 3 4 18 97.449
Company Loyalty34 2 2 1 1 4 4 20 97.569
Open Source Interest34 1 1 1 31 98.689

CategoryTotalYespercent
Considering new ILS39 12.56%
Considering new Interface39 37.69%
System Installed on time?39 2871.79%

Average Collection size: 73783

TypeCount
Public15
Academic12
School5
Consortium1
Special3

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00020
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction26 4 5 10 7 87.778
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 3 4 5 9 97.828
Support Satisfaction23 2 2 4 6 9 97.788
Support Improvement21 1 8 2 2 8 56.957
Company Loyalty21 1 2 1 1 3 13 97.819
Open Source Interest20 1 19 98.859

CategoryTotalYespercent
Considering new ILS27 13.70%
Considering new Interface27 13.70%
System Installed on time?27 1762.96%





2008 Survey Results
Product: Koha -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 3 2 2 77.868
Support Improvement0 not applicable
Company Loyalty7 1 2 4 98.439
Open Source Interest7 1 6 98.869

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 342.86%




3 Responses for Koha -- Independent in 2007

2021 : gen: 7.88 company 7.47 loyalty 7.29 support 7.31

2020 : gen: 8.08 company 7.74 loyalty 6.38 support 7.37

2019 : gen: 8.06 company 7.46 loyalty 6.33 support 7.21

2018 : gen: 8.03 company 7.72 loyalty 7.71 support 7.63

2017 : gen: 7.66 company 7.67 loyalty 6.85 support 7.08

2016 : gen: 7.60 company 6.96 loyalty 6.24 support 6.63

2015 : gen: 7.89 company 7.47 loyalty 5.38 support 6.80

2014 : gen: 7.67 company 7.93 loyalty 7.11 support 7.20

2013 : gen: 7.93 company 7.86 loyalty 7.49 support 7.72

2012 : gen: 7.77 company 7.50 loyalty 7.00 support 6.97

2011 : gen: 7.97 company 7.35 loyalty 6.88 support 6.62

2010 : gen: 7.87 company 7.44 loyalty 7.56 support 7.38

2009 : gen: 7.77 company 7.82 loyalty 7.81 support 7.78

2008 : gen: 7.86 company 8.29 loyalty 8.43 support 7.86

Comments (survey2021)

[...] (Library type: Academic; collection size: medium; ils satisfaction: 8)

We are changing our discovery tool from Summon to Primo because our library is in the [...] and that Consortium universities are using Primo Discovery. (Library type: Academic; collection size: large; ils satisfaction: 8)

Could not answer "Where does this library direct most of its ILS support issues" -- all support is internal to our organization. (Library type: Special; collection size: medium; ils satisfaction: 8)

We did not use any vendor in our migration and implementation of Koha. We did it all in-house. Through out the process we have had a lot of co-operation and help from the Koha community. (Library type: Academic; collection size: very large; ils satisfaction: 8)

ILS