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Statistical Report for Koha -- Bywater

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Koha -- Bywater Responses by Sector
Koha -- BywaterallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1417.94 187.3950688.01108.001367.50
ILSFunctionality1417.70 187.2850687.75107.901367.17
PrintFunctionality1398.06 187.7850668.14108.301368.00
ElectronicFunctionality1366.49 175.2450676.84106.901365.50
SatisfactionCustomerSupport1398.14 187.7250678.31108.101366.50
CompanyLoyalty1388.04 177.8850668.06107.501367.67



2021 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction141 1 1 3 36 59 41 87.948
ILS Functionality141 1 1 3 8 39 55 34 87.708
Print Functionality139 1 1 7 21 55 54 88.068
Electronic Functionality136 6 1 3 5 3 18 20 27 28 25 86.497
Company Satisfaction140 1 4 2 17 54 62 98.188
Support Satisfaction139 1 4 3 24 42 65 98.148
Support Improvement0 00.00
Company Loyalty138 2 1 2 3 1 20 44 65 98.048
Open Source Interest78 6 1 1 1 2 2 5 28 98.282

CategoryTotalYespercent
Considering new ILS142 42.82%
Considering new Interface142 53.52%
System Installed on time?142 00.00%

Average Collection size: 243213

TypeCount
Public80
Academic23
School3
Consortium6
Special5

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2020 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction170 1 1 2 2 7 40 61 56 87.848
ILS Functionality170 1 1 2 2 10 45 63 46 87.728
Print Functionality169 1 2 1 1 2 5 33 53 71 97.958
Electronic Functionality157 4 3 3 3 9 12 18 34 36 35 86.777
Company Satisfaction166 2 1 4 6 26 45 82 98.108
Support Satisfaction169 1 2 3 6 16 46 95 98.269
Support Improvement0 00.00
Company Loyalty166 1 2 2 4 5 21 38 93 98.139
Open Source Interest101 13 3 2 8 2 5 6 21 97.3810

CategoryTotalYespercent
Considering new ILS173 52.89%
Considering new Interface173 42.31%
System Installed on time?173 00.00%

Average Collection size: 143006

TypeCount
Public108
Academic35
School5
Consortium6
Special5

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 1 4 7 22 45 48 97.878
ILS Functionality128 1 1 1 5 10 24 52 34 87.698
Print Functionality126 1 2 5 13 43 62 98.198
Electronic Functionality122 4 1 4 4 5 16 16 19 30 23 86.537
Company Satisfaction128 1 2 4 11 42 68 98.289
Support Satisfaction128 1 1 5 15 36 70 98.279
Support Improvement123 3 8 27 7 13 24 41 97.078
Company Loyalty122 4 3 2 4 3 11 21 74 97.899
Open Source Interest107 6 3 2 3 4 2 4 11 72 97.649

CategoryTotalYespercent
Considering new ILS130 75.38%
Considering new Interface130 2116.15%
System Installed on time?130 12495.38%

Average Collection size: 2470664

TypeCount
Public65
Academic36
School4
Consortium5
Special3

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 6 3 32 46 39 87.778
ILS Functionality128 1 1 2 5 10 36 50 23 87.468
Print Functionality127 1 1 1 3 7 18 46 50 97.928
Electronic Functionality121 2 2 4 7 14 19 35 21 17 76.567
Company Satisfaction127 1 2 1 4 4 17 33 65 98.069
Support Satisfaction125 1 1 1 2 1 4 14 39 62 98.098
Support Improvement123 1 2 1 11 19 6 21 26 36 97.008
Company Loyalty128 3 1 1 5 6 13 34 65 97.929
Open Source Interest113 5 1 1 1 4 2 2 97 98.259

CategoryTotalYespercent
Considering new ILS130 32.31%
Considering new Interface130 86.15%
System Installed on time?130 12193.08%

Average Collection size: 123904

TypeCount
Public72
Academic34
School4
Consortium4
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction173 1 5 5 10 40 55 57 97.758
ILS Functionality172 1 6 9 14 43 62 37 87.478
Print Functionality172 2 1 6 3 10 32 60 58 87.728
Electronic Functionality164 4 2 7 3 6 22 24 29 46 21 86.487
Company Satisfaction171 1 1 2 6 11 27 46 77 97.948
Support Satisfaction171 1 1 3 9 11 25 35 86 97.939
Support Improvement164 1 3 11 37 14 15 38 45 96.938
Company Loyalty169 5 2 4 5 14 8 22 31 78 97.418
Open Source Interest158 11 4 1 8 5 2 10 9 108 97.539

CategoryTotalYespercent
Considering new ILS175 105.71%
Considering new Interface175 179.71%
System Installed on time?175 16694.86%

Average Collection size: 90943

TypeCount
Public89
Academic38
School14
Consortium6
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction124 1 1 1 4 8 25 47 37 87.748
ILS Functionality124 2 2 2 3 10 32 52 21 87.448
Print Functionality124 3 1 1 1 2 6 28 45 37 87.618
Electronic Functionality120 9 3 8 5 8 18 24 30 15 86.177
Company Satisfaction124 1 1 1 2 1 10 15 37 56 97.948
Support Satisfaction121 1 1 2 4 9 11 41 52 97.908
Support Improvement110 2 3 29 6 18 21 31 97.007
Company Loyalty120 1 1 1 4 8 6 14 28 57 97.788
Open Source Interest109 8 1 1 1 4 4 1 4 8 77 97.649

CategoryTotalYespercent
Considering new ILS125 32.40%
Considering new Interface125 108.00%
System Installed on time?125 12196.80%

Average Collection size: 85491

TypeCount
Public75
Academic28
School4
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 3 2 1 2 7 11 33 50 43 87.438
ILS Functionality152 1 1 2 3 4 5 17 37 59 23 87.208
Print Functionality150 2 2 2 4 1 5 4 22 56 52 87.618
Electronic Functionality140 8 2 2 4 7 14 22 27 34 20 86.357
Company Satisfaction152 3 2 1 3 2 4 12 18 44 63 97.628
Support Satisfaction149 2 1 2 4 7 11 21 36 65 97.708
Support Improvement145 2 1 9 36 9 12 21 55 97.038
Company Loyalty146 7 2 4 5 8 11 10 32 67 97.348
Open Source Interest130 10 3 2 7 4 2 3 11 88 97.469

CategoryTotalYespercent
Considering new ILS155 53.23%
Considering new Interface155 1610.32%
System Installed on time?155 14996.13%

Average Collection size: 101914

TypeCount
Public91
Academic32
School6
Consortium6
Special3

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction116 1 1 1 9 12 30 39 23 87.348
ILS Functionality116 3 1 2 6 18 31 35 20 87.177
Print Functionality115 1 1 6 9 20 47 31 87.698
Electronic Functionality112 3 4 2 4 3 11 14 31 28 12 76.437
Company Satisfaction116 1 2 3 6 8 23 30 43 97.618
Support Satisfaction115 1 1 1 2 6 12 21 25 46 97.638
Support Improvement110 1 1 3 9 24 9 16 16 31 96.737
Company Loyalty111 1 3 1 3 6 10 8 9 23 47 97.268
Open Source Interest101 6 1 2 2 1 5 1 4 12 67 97.659

CategoryTotalYespercent
Considering new ILS119 75.88%
Considering new Interface119 1210.08%
System Installed on time?119 10991.60%

Average Collection size: 97617

TypeCount
Public73
Academic21
School4
Consortium5
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 1 1 2 3 8 19 27 28 97.618
ILS Functionality89 1 1 2 4 9 29 25 18 77.297
Print Functionality89 1 2 1 2 3 15 32 33 97.848
Electronic Functionality85 3 3 2 1 3 10 12 17 20 14 86.467
Company Satisfaction89 1 1 2 1 3 5 10 25 41 97.838
Support Satisfaction88 1 2 1 1 4 3 10 24 42 97.848
Support Improvement82 1 1 1 13 8 11 19 28 97.308
Company Loyalty88 4 2 2 1 7 1 9 14 48 97.489
Open Source Interest78 2 1 1 1 1 6 2 2 62 98.009

CategoryTotalYespercent
Considering new ILS91 33.30%
Considering new Interface91 77.69%
System Installed on time?91 8694.51%

Average Collection size: 100698

TypeCount
Public53
Academic21
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction63 1 1 5 14 25 17 87.788
ILS Functionality63 1 1 2 4 18 27 10 87.488
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction63 1 1 1 2 12 11 35 98.119
Support Satisfaction63 1 1 2 14 12 33 98.059
Support Improvement59 1 2 4 5 5 6 13 23 97.278
Company Loyalty61 2 2 2 2 8 8 37 98.029
Open Source Interest57 2 1 2 2 3 2 45 98.219

CategoryTotalYespercent
Considering new ILS65 00.00%
Considering new Interface65 11.54%
System Installed on time?65 5990.77%

Average Collection size: 148035

TypeCount
Public40
Academic11
School3
Consortium2
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 3 3 13 23 15 87.618
ILS Functionality59 1 1 3 9 17 17 11 77.257
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction59 2 1 1 8 18 29 98.078
Support Satisfaction59 1 2 3 7 11 35 98.179
Support Improvement56 1 11 6 4 9 25 97.438
Company Loyalty59 2 2 2 3 3 9 38 97.989
Open Source Interest49 2 1 1 2 2 3 38 98.069

CategoryTotalYespercent
Considering new ILS62 00.00%
Considering new Interface62 58.06%
System Installed on time?62 5995.16%

Average Collection size: 104566

TypeCount
Public42
Academic7
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Koha -- Bywater Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3690.00%

Average Collection size: 57706

TypeCount
Public26
Academic8
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- Bywater in 2009

0 Responses for Koha -- Bywater in 2008

0 Responses for Koha -- Bywater in 2007

2021 : gen: 7.94 company 8.18 loyalty 8.04 support 8.14

2020 : gen: 7.84 company 8.10 loyalty 8.13 support 8.26

2019 : gen: 7.87 company 8.28 loyalty 7.89 support 8.27

2018 : gen: 7.77 company 8.06 loyalty 7.92 support 8.09

2017 : gen: 7.75 company 7.94 loyalty 7.41 support 7.93

2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90

2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70

2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63

2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84

2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05

2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17

2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44

Comments (survey2021)

Switching to an open source ILS and open source discovery layer (we went live October 4, 2021) has already had a major positive impact on our work. ByWater Solutions are a true partner, and working together we will continue to make our library system better and better. (Library type: Public; collection size: very large; ils satisfaction: 9)

The responsiveness of ByWater Solutions to questions (and we have had a LOT) and problems is excellent. The ongoing relationship with trainers assigned to us during migration is extremely helpful. Every contact has been a pleasant one with ByWater staff displaying cheerful patience in explaining something repetitively. We are using Aspen Discovery as our library's website. The web-building functionality is basic but sufficient for our needs, and is being upgraded frequently by the developers. Ease of updating and changing is great. There is a learning curve to creating custom pages which is where the continual support from the ByWater Aspen team makes a huge difference. We are joining in the Aspen Community now, too, and will be able to learn and share with other libraries using Aspen. The community is developing a platform to make it possible for one library to share templates with others, spreading the expertise to those who don't yet have it (aka us). After our Koha migration, the library locations were immediately up and running, able to complete the daily tasks. The amount of training provided by the vendor, and access to a test server for weeks of practice, made a huge difference. It's quick to learn basic circ tasks because all the modules you need to touch in a patron's interactions with the library are on the same screen: holds, payments, history, contact preferences, checkouts, etc. Setting up reports and tweaking the notices to fit our custom situation has been the most time consuming, especially without a knowledge of SQL on our staff. ByWater has customized everything we need without additional cost, and staff is beginning to understand and use SQL now. That happened more quickly than expected. (Library type: Public; collection size: medium; ils satisfaction: 8)

We migrated to Koha (supported by ByWater Solutions) to so save on annual costs for our ILS. We were able to redirect funds to materials, programs and technology. Koha is very customizable and the Koha community is a great resource for libraries. ByWater customer support is excellent. ByWater acquired Aspen Discovery which is an added annual cost that our library doesn't feel we can afford at this time. Some of our neighboring Koha libraries have moved to Aspen so we are beginning to feel a little less connected to them in regards to OPAC functionality. We would like to have seen some of the features in Aspen developed for native Koha libraries. Overall, our decision to move to Koha was the right one for our library. (Library type: Public; collection size: medium; ils satisfaction: 9)

(Library type: Academic; collection size: medium; ils satisfaction: 8)

perhaps a question about or cost effectiveness would be relevant? (Library type: Public; collection size: small; ils satisfaction: 8)

We already use an open-source ILS - Koha (Library type: Academic; collection size: medium; ils satisfaction: 7)

We've been thrilled working with ByWater to support Koha and Aspen Discovery. Generally our support is first rate, with very few reasons to complain. Our consortia is constant contact with ByWater support as we work through issues and chart our course for future developments. it is the type of organization where I know I can come to anyone in the company up to the owners and I will be given a serious response. I appreciate our relationship with them and our ability to use great open source software products that they support. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

Bywater Solutions made the migration to Koha SO EASY, and they are always SO QUICK to help us and answer any questions. (Library type: ; collection size: medium; ils satisfaction: 9)

Koha works very well, but it does have a few drawbacks. One of these is less features for consortium libraries, particularly those comprised of independent libraries. Recent versions of Koha have helped address this issue, but it still requires a great deal of management to make a large consortium work well. Open source is a big advantage, because it means that the community works together to keep Koha up to date and add new features. However, if there is a disconnect between developers and library staff, it can mean new features or changes that cause more workflow disruption for librarians than the improvements are worth. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

Generally, the service is fine, but...frustrating when it doesn't work. The company is pretty good about getting on problems and fixing them, though. (Library type: Public; collection size: small; ils satisfaction: 8)

We are already Koha users. (Library type: Public; collection size: medium; ils satisfaction: 8)

We already use Koha and Aspen, and are happy with them. (Library type: Public; collection size: medium; ils satisfaction: 8)

We use Aspen now and live it (Library type: Public; collection size: small; ils satisfaction: 7)

Still Happy with Koha as an ILS, and bywater solutions provides top notch customer service. (Library type: Public; collection size: medium; ils satisfaction: 7)

We only adopted the Koha ILS because we were able to contract with the [...] for hosting services and ongoing technical support in conjunction with migration services by Bywater. In addition, our ILS installation is part of the [...] consortial Koha implementation with a shared catalog. This arrangement provides us with additional avenues of support and consultation with regular meetings of member libraries organized around [...] special interest groups, e.g., tech services, library directors, etc. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We use Koha (Library type: Special; collection size: very small; ils satisfaction: 8)

We would like to see added functionality in acquisitions and the advanced cataloging interface. (Library type: Public; collection size: medium; ils satisfaction: 8)

Our ILS is provided and funded by our system (consortium). They make the decisions and they do all of the support for it. But, we are still very satisfied with it for our needs. Also, we don't have any electronic resources in our library, but N/A was not an option to answer that question. (Library type: Public; collection size: very small; ils satisfaction: 9)

We are already using an open source system. (Library type: Public; collection size: small; ils satisfaction: 8)

We're very happy with Koha and proud to be an open source library. Unfortunately, our institution has merged with a university that does not use open source products. It is very likely that we will be forced to migrate away from Koha, though that decision has not been made yet and may not be made for another year. We do need to move away from EBSCO Discovery due to the unsustainable subscription cost and plan to switch over to WorldCat Discovery by summer of 2022. (Library type: ; collection size: medium; ils satisfaction: 9)

We are ideologically committed to open-source software and use it for our ILS, IR, and website. We are stuck with ByWater and Koha not necessarily because they're the best choice, but primarily because they're the _only_ choice in this space. I'd love to see a genuine competitor emerge (e.g., FOLIO is the best candidate currently). (Library type: Academic; collection size: medium; ils satisfaction: 7)

I love the community and customization that come with using an open source ILS. Instead of a "make it work" mentality, we have the more constructive "how can we make it better?" approach. (Library type: Public; collection size: medium; ils satisfaction: 8)

For "How effective is this product in managing your library's electronic resources?" The system may be more effective than marked on, but we don't use it for our electronic resources. (Library type: Public; collection size: medium; ils satisfaction: 8)

We have been with Bywaters for two separate migrations, leaving a consortium, and then joining another one. Each time Bywaters has been patient with us, and has made a complex migration into an easy to follow model. Their customer service is amazing, and koha and Aspen are even more so. Our patrons have enjoyed the ease of use, as well as our staff. We are very pleased with our ILS, and the continual improvements are just icing on the top. (Library type: Public; collection size: small; ils satisfaction: 9)

We don't manage electronic resources with Koha so my response to that question doesn't really mean anything. (Library type: Public; collection size: very small; ils satisfaction: 8)

[...] is a network and its members use different types of discover services like EDS or Summon, and other do not use one at all. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

We changed in 2020 from Polaris to Koha. We are very pleased with the change. (Library type: Public; collection size: medium; ils satisfaction: 8)

We have begun an ILS feasibility study to find the best ways to connect our local libraries. It's in the very early stages, so we are not considering products at this time. We are beginning by talking over considerations such as decision making, responsibilities, resource sharing, communications, and how best to proceed. (Library type: Public; collection size: very small; ils satisfaction: 8)

We chose to implement an open source ILS when we recently migrated from our previous Horizon ILS to the Koha ILS supported by ByWater Solutions. (Library type: ; collection size: large; ils satisfaction: 8)

Aspen Discovery is a critical product coupled with Koha. It helps cover up catalog mistakes on the staff side and compiles similar title records together on the patron side to make things easy to find, including integration directly to OverDrive and hoopla. (Library type: Public; collection size: small; ils satisfaction: 7)

We already use an open source ILS (Koha). Super satisfied with it! (Library type: Academic; collection size: medium; ils satisfaction: 9)

Koha, our ILS, is open source. (Library type: ; collection size: medium; ils satisfaction: 8)

There is still room for improvement with Koha and Aspen, but with Bywater Solutions managing it, they are constantly taking feedback into account and making changes. I appreciate finally using a system where the end user (the library staff and the patrons) are heard. On the staff side, I find the acquisition module time consuming to use, and it is a little difficult to run reports. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are looking at implementing Aspen Discovery in FY23. (Library type: Public; collection size: medium; ils satisfaction: 7)

Only particularly noticable problem we're having with Koha is one of the recent-ish updates broke tabbing functionality between drop-down menus -- used to be able to tab through to confirm choices (i.e. never had to take your hands off the keyboard to add a new item to a record, a noteable time and effort saver), can't anymore -- but other than that it seems pretty good. (Library type: Public; collection size: medium; ils satisfaction: 8)

We are currently working with our vendor, Bywater Solutions, to implement a child-friendly OPAC interface, and we are extremely happy with how it is working out and their willingness to work with us on this. Over the years we have found that the underlying principle of Bywater's service is that each library is unique and does things their own way. We really love that. It's the reason we left Follett in the first place, and it has really paid off for us. The features offered by Koha and the support offered by Bywater have been really excellent. (Library type: School; collection size: small; ils satisfaction: 8)

[...] (Library type: Public; collection size: small; ils satisfaction: 5)

We use Koha, supported by Bywater Solutions and we are happy with it. (Library type: Medical; collection size: small; ils satisfaction: 9)

[...] (Library type: Public; collection size: small; ils satisfaction: 7)

ByWater Solutions has been a great Koha support vendor to work with over the years. Our small but mighty research library probably would have more seriously considered staying with them and implementing FOLIO to help us better manage our ever-growing electronic resource collection, but our current staffing level and ability to fully engage with an open source solution has made OCLC's full-featured library services platform the more economic choice for us. If you are an open source library, perhaps with more focus on a print collection than ours has, I would still highly recommend ByWater Solutions as a vendor! (Library type: Medical; collection size: medium; ils satisfaction: 7)

ILS