Statistical Report for Koha -- ByWater Solutions
| 2022 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 133 |
| | 1 | 2 | 1 | | 7 | 28 | 43 | 51 | 9 | 7.92 | 8 |
|---|
| ILS Functionality | 133 |
| | 1 | 2 | 1 | 1 | 10 | 27 | 53 | 38 | 8 | 7.76 | 8 |
|---|
| Print Functionality | 131 |
1 | | | 3 | 2 | 1 | 5 | 22 | 49 | 48 | 8 | 7.86 | 8 |
|---|
| Electronic Functionality | 120 |
1 | 1 | 4 | 4 | 6 | 14 | 16 | 25 | 26 | 23 | 8 | 6.67 | 7 |
|---|
| Company Satisfaction | 131 |
| | 1 | 1 | 1 | 1 | 2 | 19 | 36 | 70 | 9 | 8.22 | 9 |
|---|
| Support Satisfaction | 132 |
| | | 2 | 1 | | 4 | 24 | 28 | 73 | 9 | 8.20 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 132 |
3 | | 2 | 1 | 1 | 3 | 4 | 15 | 24 | 79 | 9 | 8.02 | 9 |
|---|
| Open Source Interest | 83 |
9 | 1 | 1 | 1 | 1 | 4 | 3 | 5 | 5 | 16 | 9 | 7.67 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 137 |
6 | 4.38% |
|---|
| Considering new Interface | 137 |
4 | 2.92% |
|---|
| System Installed on time? | 137 |
0 | 0.00% |
|---|
| Average Collection size: |
| 177938 |
|---|
| Type | Count |
|---|
| Public | 79 |
|---|
| Academic | 27 |
|---|
| School | 6 |
|---|
| Consortium | 5 |
|---|
| Special | 6 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 11 |
|---|
| [2] 10,001-100,000 | 88 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Koha -- ByWater Solutions Responses by Sector |
|---|
| Koha -- ByWater Solutions | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 140 | 7.94 |
18 | 7.39 | 5 | | 0 | | 67 | 8.01 | 10 | 8.00 | 1 | | 3 | | 6 | 7.50 |
|---|
| ILSFunctionality | 140 | 7.70 |
18 | 7.28 | 5 | | 0 | | 67 | 7.75 | 10 | 7.90 | 1 | | 3 | | 6 | 7.17 |
|---|
| PrintFunctionality | 138 | 8.06 |
18 | 7.78 | 5 | | 0 | | 65 | 8.14 | 10 | 8.30 | 1 | | 3 | | 6 | 8.00 |
|---|
| ElectronicFunctionality | 135 | 6.47 |
17 | 5.24 | 5 | | 0 | | 66 | 6.82 | 10 | 6.90 | 1 | | 3 | | 6 | 5.50 |
|---|
| SatisfactionCustomerSupport | 138 | 8.14 |
18 | 7.72 | 5 | | 0 | | 66 | 8.32 | 10 | 8.10 | 1 | | 3 | | 6 | 6.50 |
|---|
| CompanyLoyalty | 137 | 8.04 |
17 | 7.88 | 5 | | 0 | | 65 | 8.08 | 10 | 7.50 | 1 | | 3 | | 6 | 7.67 |
|---|
| 2021 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 140 |
| | | 1 | | 1 | 3 | 36 | 58 | 41 | 8 | 7.94 | 8 |
|---|
| ILS Functionality | 140 |
| 1 | | 1 | | 3 | 8 | 39 | 54 | 34 | 8 | 7.70 | 8 |
|---|
| Print Functionality | 138 |
| 1 | | | 1 | | 7 | 21 | 54 | 54 | 8 | 8.06 | 8 |
|---|
| Electronic Functionality | 135 |
6 | 1 | 3 | 5 | 3 | 18 | 20 | 27 | 27 | 25 | 7 | 6.47 | 7 |
|---|
| Company Satisfaction | 139 |
| | | | 1 | 4 | 2 | 17 | 53 | 62 | 9 | 8.18 | 8 |
|---|
| Support Satisfaction | 138 |
| | | | 1 | 4 | 3 | 24 | 41 | 65 | 9 | 8.14 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 137 |
2 | | | 1 | 2 | 3 | 1 | 19 | 44 | 65 | 9 | 8.04 | 8 |
|---|
| Open Source Interest | 77 |
6 | 1 | 1 | | | 1 | 2 | 2 | 5 | 27 | 9 | 8.27 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 141 |
4 | 2.84% |
|---|
| Considering new Interface | 141 |
5 | 3.55% |
|---|
| System Installed on time? | 141 |
0 | 0.00% |
|---|
| Average Collection size: |
| 244844 |
|---|
| Type | Count |
|---|
| Public | 79 |
|---|
| Academic | 23 |
|---|
| School | 3 |
|---|
| Consortium | 6 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 79 |
|---|
| [3] 100,001-250,000 | 33 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 170 |
| 1 | 1 | 2 | | 2 | 7 | 40 | 61 | 56 | 8 | 7.84 | 8 |
|---|
| ILS Functionality | 170 |
| 1 | 1 | 2 | | 2 | 10 | 45 | 63 | 46 | 8 | 7.72 | 8 |
|---|
| Print Functionality | 169 |
1 | 2 | | 1 | 1 | 2 | 5 | 33 | 53 | 71 | 9 | 7.95 | 8 |
|---|
| Electronic Functionality | 157 |
4 | 3 | 3 | 3 | 9 | 12 | 18 | 34 | 36 | 35 | 8 | 6.77 | 7 |
|---|
| Company Satisfaction | 166 |
| | 2 | | 1 | 4 | 6 | 26 | 45 | 82 | 9 | 8.10 | 8 |
|---|
| Support Satisfaction | 169 |
| | 1 | | 2 | 3 | 6 | 16 | 46 | 95 | 9 | 8.26 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 166 |
1 | | 2 | | 2 | 4 | 5 | 21 | 38 | 93 | 9 | 8.13 | 9 |
|---|
| Open Source Interest | 101 |
13 | 3 | | | 2 | 8 | 2 | 5 | 6 | 21 | 9 | 7.38 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 173 |
5 | 2.89% |
|---|
| Considering new Interface | 173 |
4 | 2.31% |
|---|
| System Installed on time? | 173 |
0 | 0.00% |
|---|
| Average Collection size: |
| 143006 |
|---|
| Type | Count |
|---|
| Public | 108 |
|---|
| Academic | 35 |
|---|
| School | 5 |
|---|
| Consortium | 6 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 15 |
|---|
| [2] 10,001-100,000 | 99 |
|---|
| [3] 100,001-250,000 | 36 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 129 |
| 1 | 1 | | 1 | 4 | 7 | 22 | 45 | 48 | 9 | 7.87 | 8 |
|---|
| ILS Functionality | 128 |
| | 1 | 1 | 1 | 5 | 10 | 24 | 52 | 34 | 8 | 7.69 | 8 |
|---|
| Print Functionality | 126 |
| 1 | | | 2 | | 5 | 13 | 43 | 62 | 9 | 8.19 | 8 |
|---|
| Electronic Functionality | 122 |
4 | 1 | 4 | 4 | 5 | 16 | 16 | 19 | 30 | 23 | 8 | 6.53 | 7 |
|---|
| Company Satisfaction | 128 |
| 1 | | | | 2 | 4 | 11 | 42 | 68 | 9 | 8.28 | 9 |
|---|
| Support Satisfaction | 128 |
| 1 | | | | 1 | 5 | 15 | 36 | 70 | 9 | 8.27 | 9 |
|---|
| Support Improvement | 123 |
| | | 3 | 8 | 27 | 7 | 13 | 24 | 41 | 9 | 7.07 | 8 |
|---|
| Company Loyalty | 122 |
4 | | 3 | | 2 | 4 | 3 | 11 | 21 | 74 | 9 | 7.89 | 9 |
|---|
| Open Source Interest | 107 |
6 | 3 | | 2 | 3 | 4 | 2 | 4 | 11 | 72 | 9 | 7.64 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 130 |
7 | 5.38% |
|---|
| Considering new Interface | 130 |
21 | 16.15% |
|---|
| System Installed on time? | 130 |
124 | 95.38% |
|---|
| Average Collection size: |
| 2470664 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 36 |
|---|
| School | 4 |
|---|
| Consortium | 5 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 14 |
|---|
| [2] 10,001-100,000 | 76 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2018 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 129 |
| | | 1 | 2 | 6 | 3 | 32 | 46 | 39 | 8 | 7.77 | 8 |
|---|
| ILS Functionality | 128 |
| 1 | 1 | | 2 | 5 | 10 | 36 | 50 | 23 | 8 | 7.46 | 8 |
|---|
| Print Functionality | 127 |
1 | 1 | | | 1 | 3 | 7 | 18 | 46 | 50 | 9 | 7.92 | 8 |
|---|
| Electronic Functionality | 121 |
2 | | 2 | 4 | 7 | 14 | 19 | 35 | 21 | 17 | 7 | 6.56 | 7 |
|---|
| Company Satisfaction | 127 |
| | 1 | 2 | 1 | 4 | 4 | 17 | 33 | 65 | 9 | 8.06 | 9 |
|---|
| Support Satisfaction | 125 |
| 1 | 1 | 1 | 2 | 1 | 4 | 14 | 39 | 62 | 9 | 8.09 | 8 |
|---|
| Support Improvement | 123 |
1 | | 2 | 1 | 11 | 19 | 6 | 21 | 26 | 36 | 9 | 7.00 | 8 |
|---|
| Company Loyalty | 128 |
3 | 1 | | | 1 | 5 | 6 | 13 | 34 | 65 | 9 | 7.92 | 9 |
|---|
| Open Source Interest | 113 |
5 | | 1 | 1 | 1 | 4 | | 2 | 2 | 97 | 9 | 8.25 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 130 |
3 | 2.31% |
|---|
| Considering new Interface | 130 |
8 | 6.15% |
|---|
| System Installed on time? | 130 |
121 | 93.08% |
|---|
| Average Collection size: |
| 123904 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 34 |
|---|
| School | 4 |
|---|
| Consortium | 4 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 88 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 173 |
| | 1 | | 5 | 5 | 10 | 40 | 55 | 57 | 9 | 7.75 | 8 |
|---|
| ILS Functionality | 172 |
| | 1 | | 6 | 9 | 14 | 43 | 62 | 37 | 8 | 7.47 | 8 |
|---|
| Print Functionality | 172 |
2 | | | 1 | 6 | 3 | 10 | 32 | 60 | 58 | 8 | 7.72 | 8 |
|---|
| Electronic Functionality | 164 |
4 | 2 | 7 | 3 | 6 | 22 | 24 | 29 | 46 | 21 | 8 | 6.48 | 7 |
|---|
| Company Satisfaction | 171 |
| 1 | | 1 | 2 | 6 | 11 | 27 | 46 | 77 | 9 | 7.94 | 8 |
|---|
| Support Satisfaction | 171 |
| 1 | | 1 | 3 | 9 | 11 | 25 | 35 | 86 | 9 | 7.93 | 9 |
|---|
| Support Improvement | 164 |
1 | | | 3 | 11 | 37 | 14 | 15 | 38 | 45 | 9 | 6.93 | 8 |
|---|
| Company Loyalty | 169 |
5 | 2 | 4 | | 5 | 14 | 8 | 22 | 31 | 78 | 9 | 7.41 | 8 |
|---|
| Open Source Interest | 158 |
11 | 4 | 1 | | 8 | 5 | 2 | 10 | 9 | 108 | 9 | 7.53 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 175 |
10 | 5.71% |
|---|
| Considering new Interface | 175 |
17 | 9.71% |
|---|
| System Installed on time? | 175 |
166 | 94.86% |
|---|
| Average Collection size: |
| 90943 |
|---|
| Type | Count |
|---|
| Public | 89 |
|---|
| Academic | 38 |
|---|
| School | 14 |
|---|
| Consortium | 6 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 108 |
|---|
| [3] 100,001-250,000 | 31 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 124 |
| 1 | | 1 | 1 | 4 | 8 | 25 | 47 | 37 | 8 | 7.74 | 8 |
|---|
| ILS Functionality | 124 |
| | 2 | 2 | 2 | 3 | 10 | 32 | 52 | 21 | 8 | 7.44 | 8 |
|---|
| Print Functionality | 124 |
3 | | 1 | 1 | 1 | 2 | 6 | 28 | 45 | 37 | 8 | 7.61 | 8 |
|---|
| Electronic Functionality | 120 |
9 | | 3 | 8 | 5 | 8 | 18 | 24 | 30 | 15 | 8 | 6.17 | 7 |
|---|
| Company Satisfaction | 124 |
| 1 | 1 | 1 | 2 | 1 | 10 | 15 | 37 | 56 | 9 | 7.94 | 8 |
|---|
| Support Satisfaction | 121 |
| 1 | 1 | 2 | | 4 | 9 | 11 | 41 | 52 | 9 | 7.90 | 8 |
|---|
| Support Improvement | 110 |
| | 2 | | 3 | 29 | 6 | 18 | 21 | 31 | 9 | 7.00 | 7 |
|---|
| Company Loyalty | 120 |
| 1 | 1 | 1 | 4 | 8 | 6 | 14 | 28 | 57 | 9 | 7.78 | 8 |
|---|
| Open Source Interest | 109 |
8 | 1 | 1 | 1 | 4 | 4 | 1 | 4 | 8 | 77 | 9 | 7.64 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 125 |
3 | 2.40% |
|---|
| Considering new Interface | 125 |
10 | 8.00% |
|---|
| System Installed on time? | 125 |
121 | 96.80% |
|---|
| Average Collection size: |
| 85491 |
|---|
| Type | Count |
|---|
| Public | 75 |
|---|
| Academic | 28 |
|---|
| School | 4 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 16 |
|---|
| [2] 10,001-100,000 | 80 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 152 |
3 | 2 | 1 | 2 | | 7 | 11 | 33 | 50 | 43 | 8 | 7.43 | 8 |
|---|
| ILS Functionality | 152 |
1 | 1 | 2 | 3 | 4 | 5 | 17 | 37 | 59 | 23 | 8 | 7.20 | 8 |
|---|
| Print Functionality | 150 |
2 | 2 | 2 | 4 | 1 | 5 | 4 | 22 | 56 | 52 | 8 | 7.61 | 8 |
|---|
| Electronic Functionality | 140 |
8 | 2 | 2 | 4 | 7 | 14 | 22 | 27 | 34 | 20 | 8 | 6.35 | 7 |
|---|
| Company Satisfaction | 152 |
3 | 2 | 1 | 3 | 2 | 4 | 12 | 18 | 44 | 63 | 9 | 7.62 | 8 |
|---|
| Support Satisfaction | 149 |
| 2 | 1 | 2 | 4 | 7 | 11 | 21 | 36 | 65 | 9 | 7.70 | 8 |
|---|
| Support Improvement | 145 |
2 | | 1 | | 9 | 36 | 9 | 12 | 21 | 55 | 9 | 7.03 | 8 |
|---|
| Company Loyalty | 146 |
7 | | 2 | 4 | 5 | 8 | 11 | 10 | 32 | 67 | 9 | 7.34 | 8 |
|---|
| Open Source Interest | 130 |
10 | 3 | | 2 | 7 | 4 | 2 | 3 | 11 | 88 | 9 | 7.46 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 155 |
5 | 3.23% |
|---|
| Considering new Interface | 155 |
16 | 10.32% |
|---|
| System Installed on time? | 155 |
149 | 96.13% |
|---|
| Average Collection size: |
| 101914 |
|---|
| Type | Count |
|---|
| Public | 91 |
|---|
| Academic | 32 |
|---|
| School | 6 |
|---|
| Consortium | 6 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 12 |
|---|
| [2] 10,001-100,000 | 100 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 116 |
1 | | 1 | 1 | | 9 | 12 | 30 | 39 | 23 | 8 | 7.34 | 8 |
|---|
| ILS Functionality | 116 |
| | 3 | 1 | 2 | 6 | 18 | 31 | 35 | 20 | 8 | 7.17 | 7 |
|---|
| Print Functionality | 115 |
| | 1 | 1 | | 6 | 9 | 20 | 47 | 31 | 8 | 7.69 | 8 |
|---|
| Electronic Functionality | 112 |
3 | 4 | 2 | 4 | 3 | 11 | 14 | 31 | 28 | 12 | 7 | 6.43 | 7 |
|---|
| Company Satisfaction | 116 |
| 1 | 2 | | 3 | 6 | 8 | 23 | 30 | 43 | 9 | 7.61 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 1 | 1 | 2 | 6 | 12 | 21 | 25 | 46 | 9 | 7.63 | 8 |
|---|
| Support Improvement | 110 |
1 | | 1 | 3 | 9 | 24 | 9 | 16 | 16 | 31 | 9 | 6.73 | 7 |
|---|
| Company Loyalty | 111 |
1 | 3 | 1 | 3 | 6 | 10 | 8 | 9 | 23 | 47 | 9 | 7.26 | 8 |
|---|
| Open Source Interest | 101 |
6 | 1 | 2 | 2 | 1 | 5 | 1 | 4 | 12 | 67 | 9 | 7.65 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 119 |
7 | 5.88% |
|---|
| Considering new Interface | 119 |
12 | 10.08% |
|---|
| System Installed on time? | 119 |
109 | 91.60% |
|---|
| Average Collection size: |
| 97617 |
|---|
| Type | Count |
|---|
| Public | 73 |
|---|
| Academic | 21 |
|---|
| School | 4 |
|---|
| Consortium | 5 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 14 |
|---|
| [2] 10,001-100,000 | 72 |
|---|
| [3] 100,001-250,000 | 17 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 89 |
| | 1 | 1 | 2 | 3 | 8 | 19 | 27 | 28 | 9 | 7.61 | 8 |
|---|
| ILS Functionality | 89 |
1 | | 1 | | 2 | 4 | 9 | 29 | 25 | 18 | 7 | 7.29 | 7 |
|---|
| Print Functionality | 89 |
| | 1 | 2 | 1 | 2 | 3 | 15 | 32 | 33 | 9 | 7.84 | 8 |
|---|
| Electronic Functionality | 85 |
3 | 3 | 2 | 1 | 3 | 10 | 12 | 17 | 20 | 14 | 8 | 6.46 | 7 |
|---|
| Company Satisfaction | 89 |
| 1 | 1 | 2 | 1 | 3 | 5 | 10 | 25 | 41 | 9 | 7.83 | 8 |
|---|
| Support Satisfaction | 88 |
| 1 | 2 | 1 | 1 | 4 | 3 | 10 | 24 | 42 | 9 | 7.84 | 8 |
|---|
| Support Improvement | 82 |
1 | | 1 | 1 | | 13 | 8 | 11 | 19 | 28 | 9 | 7.30 | 8 |
|---|
| Company Loyalty | 88 |
4 | 2 | 2 | | 1 | 7 | 1 | 9 | 14 | 48 | 9 | 7.48 | 9 |
|---|
| Open Source Interest | 78 |
2 | 1 | 1 | 1 | 1 | 6 | 2 | 2 | | 62 | 9 | 8.00 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 91 |
3 | 3.30% |
|---|
| Considering new Interface | 91 |
7 | 7.69% |
|---|
| System Installed on time? | 91 |
86 | 94.51% |
|---|
| Average Collection size: |
| 100698 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 21 |
|---|
| School | 3 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 16 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 63 |
| | | | 1 | 1 | 5 | 14 | 25 | 17 | 8 | 7.78 | 8 |
|---|
| ILS Functionality | 63 |
| | 1 | 1 | | 2 | 4 | 18 | 27 | 10 | 8 | 7.48 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 63 |
| | | 1 | 1 | 1 | 2 | 12 | 11 | 35 | 9 | 8.11 | 9 |
|---|
| Support Satisfaction | 63 |
| 1 | | 1 | | | 2 | 14 | 12 | 33 | 9 | 8.05 | 9 |
|---|
| Support Improvement | 59 |
| 1 | 2 | | 4 | 5 | 5 | 6 | 13 | 23 | 9 | 7.27 | 8 |
|---|
| Company Loyalty | 61 |
| | | 2 | 2 | 2 | 2 | 8 | 8 | 37 | 9 | 8.02 | 9 |
|---|
| Open Source Interest | 57 |
2 | | | | 1 | 2 | 2 | 3 | 2 | 45 | 9 | 8.21 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 65 |
0 | 0.00% |
|---|
| Considering new Interface | 65 |
1 | 1.54% |
|---|
| System Installed on time? | 65 |
59 | 90.77% |
|---|
| Average Collection size: |
| 148035 |
|---|
| Type | Count |
|---|
| Public | 40 |
|---|
| Academic | 11 |
|---|
| School | 3 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 44 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 59 |
| | 1 | | 1 | 3 | 3 | 13 | 23 | 15 | 8 | 7.61 | 8 |
|---|
| ILS Functionality | 59 |
| 1 | | | 1 | 3 | 9 | 17 | 17 | 11 | 7 | 7.25 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 59 |
| | 2 | | | 1 | 1 | 8 | 18 | 29 | 9 | 8.07 | 8 |
|---|
| Support Satisfaction | 59 |
| | 1 | | | 2 | 3 | 7 | 11 | 35 | 9 | 8.17 | 9 |
|---|
| Support Improvement | 56 |
1 | | | | | 11 | 6 | 4 | 9 | 25 | 9 | 7.43 | 8 |
|---|
| Company Loyalty | 59 |
2 | | | | 2 | 2 | 3 | 3 | 9 | 38 | 9 | 7.98 | 9 |
|---|
| Open Source Interest | 49 |
2 | | | 1 | 1 | 2 | 2 | | 3 | 38 | 9 | 8.06 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 62 |
0 | 0.00% |
|---|
| Considering new Interface | 62 |
5 | 8.06% |
|---|
| System Installed on time? | 62 |
59 | 95.16% |
|---|
| Average Collection size: |
| 104566 |
|---|
| Type | Count |
|---|
| Public | 42 |
|---|
| Academic | 7 |
|---|
| School | 3 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 34 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Koha -- ByWater Solutions |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
| | | | | 1 | 2 | 12 | 8 | 14 | 9 | 7.86 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | | | | | | 4 | 14 | 19 | 9 | 8.41 | 9 |
|---|
| Support Satisfaction | 36 |
| | | | | | | 3 | 14 | 19 | 9 | 8.44 | 9 |
|---|
| Support Improvement | 37 |
| | | | | 1 | | 3 | 10 | 23 | 9 | 8.46 | 9 |
|---|
| Company Loyalty | 37 |
| | | | | | | 2 | 6 | 29 | 9 | 8.73 | 9 |
|---|
| Open Source Interest | 37 |
| | | | | | | | | 37 | 9 | 9.00 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
1 | 2.50% |
|---|
| Considering new Interface | 40 |
1 | 2.50% |
|---|
| System Installed on time? | 40 |
36 | 90.00% |
|---|
| Average Collection size: |
| 57706 |
|---|
| Type | Count |
|---|
| Public | 26 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 28 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 1 Responses for Koha -- ByWater Solutions in 2009 |
| 0 Responses for Koha -- ByWater Solutions in 2008 |
| 0 Responses for Koha -- ByWater Solutions in 2007 |
2022 : gen: 7.92 company 8.22 loyalty 8.02 support 8.20
2021 : gen: 7.94 company 8.18 loyalty 8.04 support 8.14
2020 : gen: 7.84 company 8.10 loyalty 8.13 support 8.26
2019 : gen: 7.87 company 8.28 loyalty 7.89 support 8.27
2018 : gen: 7.77 company 8.06 loyalty 7.92 support 8.09
2017 : gen: 7.75 company 7.94 loyalty 7.41 support 7.93
2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90
2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70
2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63
2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84
2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05
2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17
2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44
Comments (survey2021)
Switching to an open source ILS and open source discovery layer (we went live October 4, 2021) has already had a major positive impact on our work. ByWater Solutions are a true partner, and working together we will continue to make our library system better and better.
(Library type: Public; collection size: very large; ils satisfaction: 9)
The responsiveness of ByWater Solutions to questions (and we have had a LOT) and problems is excellent. The ongoing relationship with trainers assigned to us during migration is extremely helpful. Every contact has been a pleasant one with ByWater staff displaying cheerful patience in explaining something repetitively.
We are using Aspen Discovery as our library's website. The web-building functionality is basic but sufficient for our needs, and is being upgraded frequently by the developers. Ease of updating and changing is great. There is a learning curve to creating custom pages which is where the continual support from the ByWater Aspen team makes a huge difference. We are joining in the Aspen Community now, too, and will be able to learn and share with other libraries using Aspen. The community is developing a platform to make it possible for one library to share templates with others, spreading the expertise to those who don't yet have it (aka us).
After our Koha migration, the library locations were immediately up and running, able to complete the daily tasks. The amount of training provided by the vendor, and access to a test server for weeks of practice, made a huge difference. It's quick to learn basic circ tasks because all the modules you need to touch in a patron's interactions with the library are on the same screen: holds, payments, history, contact preferences, checkouts, etc. Setting up reports and tweaking the notices to fit our custom situation has been the most time consuming, especially without a knowledge of SQL on our staff. ByWater has customized everything we need without additional cost, and staff is beginning to understand and use SQL now. That happened more quickly than expected.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We migrated to Koha (supported by ByWater Solutions) to so save on annual costs for our ILS. We were able to redirect funds to materials, programs and technology. Koha is very customizable and the Koha community is a great resource for libraries. ByWater customer support is excellent. ByWater acquired Aspen Discovery which is an added annual cost that our library doesn't feel we can afford at this time. Some of our neighboring Koha libraries have moved to Aspen so we are beginning to feel a little less connected to them in regards to OPAC functionality. We would like to have seen some of the features in Aspen developed for native Koha libraries. Overall, our decision to move to Koha was the right one for our library.
(Library type: Public; collection size: medium; ils satisfaction: 9)
(Library type: Academic; collection size: medium; ils satisfaction: 8)
perhaps a question about or cost effectiveness would be relevant?
(Library type: Public; collection size: small; ils satisfaction: 8)
We already use an open-source ILS - Koha
(Library type: Academic; collection size: medium; ils satisfaction: 7)
We've been thrilled working with ByWater to support Koha and Aspen Discovery. Generally our support is first rate, with very few reasons to complain. Our consortia is constant contact with ByWater support as we work through issues and chart our course for future developments. it is the type of organization where I know I can come to anyone in the company up to the owners and I will be given a serious response. I appreciate our relationship with them and our ability to use great open source software products that they support.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
Bywater Solutions made the migration to Koha SO EASY, and they are always SO QUICK to help us and answer any questions.
(Library type: ; collection size: medium; ils satisfaction: 9)
Koha works very well, but it does have a few drawbacks. One of these is less features for consortium libraries, particularly those comprised of independent libraries. Recent versions of Koha have helped address this issue, but it still requires a great deal of management to make a large consortium work well. Open source is a big advantage, because it means that the community works together to keep Koha up to date and add new features. However, if there is a disconnect between developers and library staff, it can mean new features or changes that cause more workflow disruption for librarians than the improvements are worth.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
Generally, the service is fine, but...frustrating when it doesn't work. The company is pretty good about getting on problems and fixing them, though.
(Library type: Public; collection size: small; ils satisfaction: 8)
We are already Koha users.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We already use Koha and Aspen, and are happy with them.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We use Aspen now and live it
(Library type: Public; collection size: small; ils satisfaction: 7)
Still Happy with Koha as an ILS, and bywater solutions provides top notch customer service.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We only adopted the Koha ILS because we were able to contract with the [...] for hosting services and ongoing technical support in conjunction with migration services by Bywater. In addition, our ILS installation is part of the [...] consortial Koha implementation with a shared catalog. This arrangement provides us with additional avenues of support and consultation with regular meetings of member libraries organized around [...] special interest groups, e.g., tech services, library directors, etc.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
We use Koha
(Library type: Special; collection size: very small; ils satisfaction: 8)
We would like to see added functionality in acquisitions and the advanced cataloging interface.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Our ILS is provided and funded by our system (consortium). They make the decisions and they do all of the support for it. But, we are still very satisfied with it for our needs.
Also, we don't have any electronic resources in our library, but N/A was not an option to answer that question.
(Library type: Public; collection size: very small; ils satisfaction: 9)
We are already using an open source system.
(Library type: Public; collection size: small; ils satisfaction: 8)
We're very happy with Koha and proud to be an open source library. Unfortunately, our institution has merged with a university that does not use open source products. It is very likely that we will be forced to migrate away from Koha, though that decision has not been made yet and may not be made for another year. We do need to move away from EBSCO Discovery due to the unsustainable subscription cost and plan to switch over to WorldCat Discovery by summer of 2022.
(Library type: ; collection size: medium; ils satisfaction: 9)
We are ideologically committed to open-source software and use it for our ILS, IR, and website. We are stuck with ByWater and Koha not necessarily because they're the best choice, but primarily because they're the _only_ choice in this space. I'd love to see a genuine competitor emerge (e.g., FOLIO is the best candidate currently).
(Library type: Academic; collection size: medium; ils satisfaction: 7)
I love the community and customization that come with using an open source ILS. Instead of a "make it work" mentality, we have the more constructive "how can we make it better?" approach.
(Library type: Public; collection size: medium; ils satisfaction: 8)
For "How effective is this product in managing your library's electronic resources?" The system may be more effective than marked on, but we don't use it for our electronic resources.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We have been with Bywaters for two separate migrations, leaving a consortium, and then joining another one. Each time Bywaters has been patient with us, and has made a complex migration into an easy to follow model. Their customer service is amazing, and koha and Aspen are even more so. Our patrons have enjoyed the ease of use, as well as our staff. We are very pleased with our ILS, and the continual improvements are just icing on the top.
(Library type: Public; collection size: small; ils satisfaction: 9)
We don't manage electronic resources with Koha so my response to that question doesn't really mean anything.
(Library type: Public; collection size: very small; ils satisfaction: 8)
[...] is a network and its members use different types of discover services like EDS or Summon, and other do not use one at all.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
We changed in 2020 from Polaris to Koha. We are very pleased with the change.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We have begun an ILS feasibility study to find the best ways to connect our local libraries. It's in the very early stages, so we are not considering products at this time. We are beginning by talking over considerations such as decision making, responsibilities, resource sharing, communications, and how best to proceed.
(Library type: Public; collection size: very small; ils satisfaction: 8)
We chose to implement an open source ILS when we recently migrated from our previous Horizon ILS to the Koha ILS supported by ByWater Solutions.
(Library type: ; collection size: large; ils satisfaction: 8)
Aspen Discovery is a critical product coupled with Koha. It helps cover up catalog mistakes on the staff side and compiles similar title records together on the patron side to make things easy to find, including integration directly to OverDrive and hoopla.
(Library type: Public; collection size: small; ils satisfaction: 7)
We already use an open source ILS (Koha). Super satisfied with it!
(Library type: Academic; collection size: medium; ils satisfaction: 9)
Koha, our ILS, is open source.
(Library type: ; collection size: medium; ils satisfaction: 8)
There is still room for improvement with Koha and Aspen, but with Bywater Solutions managing it, they are constantly taking feedback into account and making changes. I appreciate finally using a system where the end user (the library staff and the patrons) are heard. On the staff side, I find the acquisition module time consuming to use, and it is a little difficult to run reports.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We are looking at implementing Aspen Discovery in FY23.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Only particularly noticable problem we're having with Koha is one of the recent-ish updates broke tabbing functionality between drop-down menus -- used to be able to tab through to confirm choices (i.e. never had to take your hands off the keyboard to add a new item to a record, a noteable time and effort saver), can't anymore -- but other than that it seems pretty good.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We are currently working with our vendor, Bywater Solutions, to implement a child-friendly OPAC interface, and we are extremely happy with how it is working out and their willingness to work with us on this. Over the years we have found that the underlying principle of Bywater's service is that each library is unique and does things their own way. We really love that. It's the reason we left Follett in the first place, and it has really paid off for us. The features offered by Koha and the support offered by Bywater have been really excellent.
(Library type: School; collection size: small; ils satisfaction: 8)
[...]
(Library type: Public; collection size: small; ils satisfaction: 5)
We use Koha, supported by Bywater Solutions and we are happy with it.
(Library type: Medical; collection size: small; ils satisfaction: 9)
[...]
(Library type: Public; collection size: small; ils satisfaction: 7)
ByWater Solutions has been a great Koha support vendor to work with over the years. Our small but mighty research library probably would have more seriously considered staying with them and implementing FOLIO to help us better manage our ever-growing electronic resource collection, but our current staffing level and ability to fully engage with an open source solution has made OCLC's full-featured library services platform the more economic choice for us. If you are an open source library, perhaps with more focus on a print collection than ours has, I would still highly recommend ByWater Solutions as a vendor!
(Library type: Medical; collection size: medium; ils satisfaction: 7)