Statistical Report for Insignia
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Insignia Responses by Sector |
|---|
| Insignia | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 7 | 4.29 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| ILSFunctionality | 7 | 4.14 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| PrintFunctionality | 7 | 5.29 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| ElectronicFunctionality | 7 | 4.00 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| SatisfactionCustomerSupport | 7 | 4.14 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| CompanyLoyalty | 7 | 3.14 |
1 | | 0 | | 0 | | 0 | | 0 | | 0 | | 4 | | 0 | |
|---|
| 2021 Survey Results |
| Product: Insignia |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| 1 | | 4 | | | | | 1 | 1 | 3 | 4.29 | 3 |
|---|
| ILS Functionality | 7 |
| 1 | 1 | 3 | | | | | 1 | 1 | 3 | 4.14 | 3 |
|---|
| Print Functionality | 7 |
| 1 | | | 3 | | 1 | | | 2 | 4 | 5.29 | 4 |
|---|
| Electronic Functionality | 7 |
1 | | | 3 | | | 2 | 1 | | | 3 | 4.00 | 3 |
|---|
| Company Satisfaction | 7 |
| 1 | | 4 | | | | | 1 | 1 | 3 | 4.29 | 3 |
|---|
| Support Satisfaction | 7 |
1 | | | | 4 | 1 | | | 1 | | 4 | 4.14 | 4 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
4 | | | | | 1 | | | 1 | 1 | 0 | 3.14 | 0 |
|---|
| Open Source Interest | 7 |
3 | 1 | | 3 | | | | | | | 0 | 1.43 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
1 | 14.29% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
0 | 0.00% |
|---|
| Average Collection size: |
| 272535 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 1 |
|---|
| School | 4 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Insignia |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 10 |
| | 2 | 1 | | | 1 | 1 | 4 | 1 | 8 | 6.10 | 8 |
|---|
| ILS Functionality | 11 |
| | | 3 | | | 2 | 2 | 3 | 1 | 3 | 6.18 | 7 |
|---|
| Print Functionality | 11 |
| | 1 | 2 | | | 1 | 2 | 3 | 2 | 8 | 6.36 | 7 |
|---|
| Electronic Functionality | 11 |
| 1 | 1 | 1 | 1 | 2 | 4 | | | 1 | 6 | 4.82 | 5 |
|---|
| Company Satisfaction | 11 |
| | 3 | | | | | 2 | 5 | 1 | 8 | 6.27 | 8 |
|---|
| Support Satisfaction | 11 |
| | 3 | | | | 2 | | 4 | 2 | 8 | 6.18 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 11 |
2 | 1 | | | | | 1 | 1 | 4 | 2 | 8 | 5.82 | 8 |
|---|
| Open Source Interest | 7 |
2 | 2 | 1 | 1 | | | 1 | | | | 0 | 1.86 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
0 | 0.00% |
|---|
| Considering new Interface | 11 |
0 | 0.00% |
|---|
| System Installed on time? | 11 |
0 | 0.00% |
|---|
| Average Collection size: |
| 224211 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 2 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Insignia |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | 1 | | | | 4 | 1 | 1 | 7 | 6.86 | 7 |
|---|
| ILS Functionality | 7 |
| | | 1 | | | 2 | 3 | | 1 | 7 | 6.43 | 7 |
|---|
| Print Functionality | 7 |
| | | 1 | 1 | | | 3 | 1 | 1 | 7 | 6.43 | 7 |
|---|
| Electronic Functionality | 7 |
| 1 | | 2 | | | 1 | 2 | | 1 | 3 | 5.14 | 6 |
|---|
| Company Satisfaction | 7 |
| | | 1 | | | | 3 | 2 | 1 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 7 |
| | | | | 1 | 1 | 2 | 2 | 1 | 7 | 7.14 | 7 |
|---|
| Support Improvement | 7 |
| | | | | 2 | 2 | 2 | | 1 | 5 | 6.43 | 6 |
|---|
| Company Loyalty | 7 |
| 1 | | | | | | 2 | 2 | 2 | 7 | 7.00 | 8 |
|---|
| Open Source Interest | 7 |
3 | 2 | | | 1 | | 1 | | | | 0 | 1.71 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| Average Collection size: |
| 285139 |
|---|
| Type | Count |
|---|
| Public | 4 |
|---|
| Academic | 1 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 5 Responses for Insignia in 2018 |
| 2 Responses for Insignia in 2017 |
| 3 Responses for Insignia in 2016 |
| 5 Responses for Insignia in 2015 |
| 4 Responses for Insignia in 2014 |
| 2013 Survey Results |
| Product: Insignia |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | 2 | | | 1 | | | 1 | 2 | 2 | 5.83 | 8 |
|---|
| ILS Functionality | 6 |
| | 1 | | 1 | 1 | | | 1 | 2 | 9 | 6.17 | 8 |
|---|
| Print Functionality | 6 |
| | | | 1 | | 1 | 1 | 3 | | 8 | 6.83 | 8 |
|---|
| Electronic Functionality | 6 |
| | | | 2 | 1 | 1 | 1 | 1 | | 4 | 5.67 | 6 |
|---|
| Company Satisfaction | 6 |
| 1 | | 1 | 1 | | | 1 | | 2 | 9 | 5.50 | 7 |
|---|
| Support Satisfaction | 6 |
| 1 | | | | 1 | | | 2 | 2 | 8 | 6.67 | 8 |
|---|
| Support Improvement | 6 |
| 1 | | | 1 | 1 | | | 2 | 1 | 8 | 5.83 | 8 |
|---|
| Company Loyalty | 6 |
2 | | | | 1 | 1 | | | | 2 | 0 | 4.50 | 5 |
|---|
| Open Source Interest | 6 |
| 1 | 1 | 2 | 1 | | 1 | | | | 3 | 3.17 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
0 | 0.00% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
| Average Collection size: |
| 32561 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 3 Responses for Insignia in 2012 |
| 2 Responses for Insignia in 2011 |
| 4 Responses for Insignia in 2010 |
| 2 Responses for Insignia in 2009 |
| 2 Responses for Insignia in 2008 |
| 0 Responses for Insignia in 2007 |
2021 : gen: 4.29 company 4.29 loyalty 3.14 support 4.14
2020 : gen: 6.10 company 6.27 loyalty 5.82 support 6.18
2019 : gen: 6.86 company 7.00 loyalty 7.00 support 7.14
2013 : gen: 5.83 company 5.50 loyalty 4.50 support 6.67
Comments (survey2021)
Overall, I am not satisfied with Insignia. It is a basic opac, but it doesn't appear to me to satisfy an American definition of discovery layer. The Insignia is also based on the idea of libraries using Dewey. Their reports often do not have LC as an option in the reports module. The Insignia reports assumes that everyone's books date post-1900. It cannot count the number of books any library has that were published prior to 1900. [...] idea is that we educate users to embrace the Insignia experience. but we can't do that. We cannot market their database. Most of these soldiers/students come from a robust university environment and they used discovery layers 1-10 years ago at a university. Even the local community colleges or small private colleges often have Alma/Primo, or at least a more robust Summon, or an EBSCO discovery layer. Insignia is marketed for a K-12 environment. Additionally, when it comes to self-check machines, Insignia does not have location codes that allow the library to gather statistics on its checkouts by SIP. IN a consortia environment all the SIP checkouts are checked out to a generic "US Army" library not to my library. So I cannot even run a report in Insignia that shows any circulation from the self-checkouts. It also has no way to run an overdue report on SIP checkouts. I would say that Insignia simply does not meet basic standards in a 21st century library.
(Library type: Academic; collection size: medium; ils satisfaction: 1)
While we are aware of the implications that COVID has had overall, we are experiencing increased frustration with the delayed vendor response for support. For example, ticket opened a year ago and still waiting for resolution from vendor. The vendor is responsive to having a Provincially-based User Group for Ontario customers. We like the changes that the vendor has made to the ILS and Library Catalogue interfaces/functionality.
(Library type: School; collection size: very large; ils satisfaction: 8)