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Statistical Report for Horizon

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Horizon Responses by Sector
HorizonallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS786.74 76.7121247.25256.4867.6710
ILSFunctionality796.58 76.2921247.08256.4067.1711
PrintFunctionality787.51 77.8621247.58247.1768.0011
ElectronicFunctionality775.47 73.5721245.92255.9256.4011
SatisfactionCustomerSupport777.79 78.4321227.82257.7267.8311
CompanyLoyalty777.19 78.0021227.45257.1668.0011



2021 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 2 5 2 8 10 22 16 13 76.747
ILS Functionality79 1 3 2 4 5 16 23 16 9 76.587
Print Functionality78 4 3 4 24 24 19 77.518
Electronic Functionality77 2 4 4 8 6 9 13 16 9 6 75.476
Company Satisfaction77 1 1 2 4 6 20 25 18 87.428
Support Satisfaction77 3 4 3 13 27 27 87.798
Support Improvement0 00.00
Company Loyalty77 1 3 1 3 2 8 17 23 19 87.198
Open Source Interest71 18 10 5 11 4 9 4 2 4 3 03.113

CategoryTotalYespercent
Considering new ILS81 1316.05%
Considering new Interface81 33.70%
System Installed on time?81 00.00%

Average Collection size: 503428

TypeCount
Public57
Academic10
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00023
[3] 100,001-250,00020
[4] 250,001-1,000,00024
[5] 1,000,001-10,000,00010
[6] over 10,000,0010



2020 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction82 2 1 6 6 6 32 17 12 76.897
ILS Functionality82 1 1 2 3 5 11 28 20 11 76.917
Print Functionality82 1 3 5 21 31 21 87.728
Electronic Functionality82 4 4 5 5 5 9 20 13 10 7 65.466
Company Satisfaction82 1 2 4 1 5 23 25 21 87.438
Support Satisfaction81 1 3 2 6 11 24 34 97.848
Support Improvement0 00.00
Company Loyalty79 3 2 1 1 5 4 17 23 23 87.258
Open Source Interest71 16 5 9 11 5 4 8 4 6 3 03.483

CategoryTotalYespercent
Considering new ILS82 2935.37%
Considering new Interface82 78.54%
System Installed on time?82 00.00%

Average Collection size: 402927

TypeCount
Public54
Academic17
School3
Consortium3
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00027
[3] 100,001-250,00019
[4] 250,001-1,000,00024
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2019 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 4 3 1 8 19 18 18 11 66.577
ILS Functionality83 1 3 4 5 8 15 24 16 7 76.367
Print Functionality83 1 1 2 3 11 26 18 21 77.347
Electronic Functionality82 8 2 6 9 7 13 11 13 8 5 54.885
Company Satisfaction83 3 1 5 10 10 18 18 18 76.837
Support Satisfaction81 2 2 3 7 7 9 23 28 97.388
Support Improvement80 1 3 2 6 20 8 13 12 15 56.347
Company Loyalty80 4 2 2 2 4 3 11 11 15 26 96.758
Open Source Interest79 29 11 5 6 7 4 5 5 2 5 02.701

CategoryTotalYespercent
Considering new ILS84 2125.00%
Considering new Interface84 67.14%
System Installed on time?84 7589.29%

Average Collection size: 592571

TypeCount
Public57
Academic19
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00020
[3] 100,001-250,00015
[4] 250,001-1,000,00030
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2018 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction99 1 1 3 5 4 12 26 18 19 10 66.286
ILS Functionality99 2 4 7 7 16 19 18 19 7 66.006
Print Functionality96 1 7 3 19 27 26 13 76.997
Electronic Functionality94 4 8 15 11 9 10 11 12 10 4 24.505
Company Satisfaction98 1 2 7 7 11 14 19 23 14 86.497
Support Satisfaction95 1 3 4 11 10 19 20 27 97.147
Support Improvement97 1 1 3 13 34 6 13 11 15 56.015
Company Loyalty97 3 2 7 4 3 14 9 14 19 22 96.317
Open Source Interest98 25 11 16 7 8 9 4 9 5 4 03.102

CategoryTotalYespercent
Considering new ILS100 3535.00%
Considering new Interface100 1313.00%
System Installed on time?100 9090.00%

Average Collection size: 517702

TypeCount
Public58
Academic25
School1
Consortium5
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00027
[3] 100,001-250,00026
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2017 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 3 7 19 15 37 31 13 76.547
ILS Functionality131 7 5 8 14 23 38 32 4 76.317
Print Functionality131 2 6 11 13 29 42 28 87.288
Electronic Functionality129 5 8 14 14 9 22 19 20 13 5 54.865
Company Satisfaction131 5 2 9 13 12 31 46 13 86.807
Support Satisfaction129 1 5 3 4 14 11 25 37 29 87.018
Support Improvement129 2 1 2 6 10 50 10 21 15 12 55.805
Company Loyalty129 4 1 7 8 6 13 21 16 32 21 86.297
Open Source Interest129 31 17 17 9 13 14 9 8 7 4 03.122

CategoryTotalYespercent
Considering new ILS133 4231.58%
Considering new Interface133 1813.53%
System Installed on time?133 11687.22%

Average Collection size: 847056

TypeCount
Public82
Academic29
School2
Consortium7
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00042
[3] 100,001-250,00028
[4] 250,001-1,000,00044
[5] 1,000,001-10,000,00013
[6] over 10,000,0011



2016 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 2 1 6 10 15 30 22 11 76.767
ILS Functionality99 2 6 2 14 13 33 21 8 76.567
Print Functionality99 1 2 6 7 26 36 21 87.498
Electronic Functionality97 4 5 7 16 3 12 14 21 9 6 75.116
Company Satisfaction98 3 7 5 17 22 27 17 87.017
Support Satisfaction97 1 1 2 3 8 9 21 28 24 87.228
Support Improvement99 2 1 2 4 7 23 20 13 14 13 56.066
Company Loyalty99 3 2 3 1 9 8 12 20 20 21 96.557
Open Source Interest95 28 12 13 3 7 7 10 8 5 2 02.992

CategoryTotalYespercent
Considering new ILS99 2828.28%
Considering new Interface99 1515.15%
System Installed on time?99 9292.93%

Average Collection size: 1123422

TypeCount
Public56
Academic24
School2
Consortium6
Special3

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00031
[3] 100,001-250,00019
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2015 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction108 1 3 7 7 13 21 28 22 6 76.237
ILS Functionality108 2 3 4 10 13 22 27 21 6 76.197
Print Functionality108 1 1 1 12 18 22 37 16 87.117
Electronic Functionality106 5 11 13 9 7 17 14 15 12 3 54.615
Company Satisfaction108 1 3 7 6 10 14 27 29 11 86.547
Support Satisfaction106 1 3 7 4 9 5 29 31 17 86.827
Support Improvement105 3 3 11 29 13 20 15 11 56.106
Company Loyalty108 6 3 10 1 5 8 13 21 18 23 96.137
Open Source Interest104 33 16 10 9 7 9 11 4 3 2 02.622

CategoryTotalYespercent
Considering new ILS109 3733.94%
Considering new Interface109 1816.51%
System Installed on time?109 9788.99%

Average Collection size: 479033

TypeCount
Public61
Academic30
School1
Consortium6
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00030
[3] 100,001-250,00026
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00014
[6] over 10,000,0010



2014 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction127 5 8 2 10 26 20 31 21 4 75.816
ILS Functionality127 4 7 10 15 21 19 31 19 1 75.556
Print Functionality127 2 1 1 3 10 10 15 28 40 17 86.787
Electronic Functionality125 9 13 17 13 19 17 16 9 10 2 44.034
Company Satisfaction127 1 6 4 3 11 25 15 23 27 12 86.046
Support Satisfaction126 2 4 2 5 7 16 11 30 35 14 86.457
Support Improvement127 3 4 4 4 15 42 16 14 14 11 55.505
Company Loyalty125 8 7 5 4 8 18 12 21 27 15 85.777
Open Source Interest127 30 12 13 10 18 16 8 11 2 7 03.343

CategoryTotalYespercent
Considering new ILS128 5542.97%
Considering new Interface128 2620.31%
System Installed on time?128 10884.38%

Average Collection size: 478138

TypeCount
Public81
Academic30
School2
Consortium5
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00041
[3] 100,001-250,00029
[4] 250,001-1,000,00033
[5] 1,000,001-10,000,00015
[6] over 10,000,0010



2013 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction104 3 1 11 11 15 14 18 25 6 85.936
ILS Functionality104 1 1 7 10 11 15 13 22 18 6 75.716
Print Functionality103 1 3 7 15 10 18 31 18 86.897
Electronic Functionality102 7 12 11 13 13 11 12 11 10 2 34.194
Company Satisfaction103 2 2 5 5 8 16 11 22 18 14 76.117
Support Satisfaction103 1 3 4 3 9 10 11 11 28 23 86.607
Support Improvement100 4 1 1 4 10 36 9 12 8 15 55.725
Company Loyalty103 8 2 3 11 6 17 10 14 15 17 55.646
Open Source Interest103 25 9 12 10 6 16 7 8 2 8 03.433

CategoryTotalYespercent
Considering new ILS108 4844.44%
Considering new Interface108 3128.70%
System Installed on time?108 9386.11%

Average Collection size: 631804

TypeCount
Public68
Academic20
School3
Consortium7
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00029
[3] 100,001-250,00023
[4] 250,001-1,000,00038
[5] 1,000,001-10,000,00011
[6] over 10,000,0011



2012 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction140 4 4 5 9 11 21 14 44 20 8 75.817
ILS Functionality140 2 5 6 13 10 19 17 41 17 10 75.766
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction140 2 3 6 14 12 17 21 32 25 8 75.806
Support Satisfaction139 1 2 5 2 15 19 16 25 36 18 86.437
Support Improvement137 3 3 4 5 8 55 12 18 16 13 55.665
Company Loyalty139 16 2 10 7 10 18 19 20 19 18 75.336
Open Source Interest136 33 12 21 8 9 17 11 12 6 7 03.383

CategoryTotalYespercent
Considering new ILS145 7249.66%
Considering new Interface145 4128.28%
System Installed on time?145 12988.97%

Average Collection size: 509664

TypeCount
Public103
Academic24
School1
Consortium9
Special1

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00036
[3] 100,001-250,00030
[4] 250,001-1,000,00041
[5] 1,000,001-10,000,00018
[6] over 10,000,0010



2011 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 4 6 5 11 28 22 44 17 10 75.916
ILS Functionality141 1 2 6 11 8 21 24 36 20 12 76.016
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction149 2 2 9 9 15 12 27 36 29 8 75.946
Support Satisfaction147 3 3 6 12 13 23 29 40 18 86.557
Support Improvement147 1 1 6 3 12 49 17 23 15 20 55.976
Company Loyalty149 10 5 8 5 12 17 21 29 23 19 75.726
Open Source Interest146 31 15 16 11 10 16 14 11 12 10 03.754

CategoryTotalYespercent
Considering new ILS150 8254.67%
Considering new Interface150 4530.00%
System Installed on time?150 13992.67%

Average Collection size: 639134

TypeCount
Public101
Academic31
School4
Consortium8
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00037
[3] 100,001-250,00037
[4] 250,001-1,000,00047
[5] 1,000,001-10,000,00014
[6] over 10,000,0011



2010 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction179 1 1 9 9 20 24 31 44 27 13 75.996
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction179 4 3 19 15 18 29 22 43 19 7 75.316
Support Satisfaction179 4 4 14 9 23 17 23 45 24 16 75.736
Support Improvement179 10 8 12 10 25 55 17 23 12 7 54.805
Company Loyalty179 21 9 9 11 20 21 24 31 19 14 74.945
Open Source Interest176 31 15 15 8 17 19 16 14 14 27 04.445

CategoryTotalYespercent
Considering new ILS185 10657.30%
Considering new Interface185 6535.14%
System Installed on time?185 16287.57%

Average Collection size: 399582

TypeCount
Public137
Academic27
School3
Consortium5
Special4

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00045
[3] 100,001-250,00048
[4] 250,001-1,000,00052
[5] 1,000,001-10,000,00013
[6] over 10,000,0010



2009 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction190 3 5 6 7 13 24 25 69 31 7 76.077
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction188 4 14 19 21 21 23 25 37 16 8 74.915
Support Satisfaction188 3 5 10 16 14 31 25 39 28 17 75.776
Support Improvement177 6 10 11 9 21 59 25 16 14 6 54.895
Company Loyalty186 26 9 12 9 21 30 16 26 22 15 54.755
Open Source Interest185 27 13 20 20 17 20 18 23 7 20 04.254

CategoryTotalYespercent
Considering new ILS197 9045.69%
Considering new Interface197 4824.37%
System Installed on time?197 15980.71%





2008 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction206 3 3 9 18 24 20 41 54 31 3 75.686
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction206 17 10 22 25 31 33 25 27 11 5 54.324
Support Satisfaction206 8 5 16 21 20 20 37 40 31 8 75.356
Support Improvement0 not applicable
Company Loyalty206 25 17 17 17 24 33 21 21 14 17 54.375
Open Source Interest206 21 22 18 14 18 22 15 26 15 35 94.805

CategoryTotalYespercent
Considering new ILS208 12761.06%
Considering new Interface208 5928.37%
System Installed on time?208 18990.87%





2007 Survey Results
Product: Horizon Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction178 1 3 5 4 10 22 48 56 24 5 76.136
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction271 17 14 22 33 46 44 40 33 14 8 44.495
Support Satisfaction270 2 10 14 14 25 32 47 58 50 18 75.896
Support Improvement0 not applicable
Company Loyalty269 28 17 21 21 34 65 29 29 16 9 54.355
Open Source Interest269 35 25 32 27 26 36 24 25 17 22 54.124

CategoryTotalYespercent
Considering new ILS274 13649.64%
Considering new Interface274 6624.09%
System Installed on time?274 10.36%




2021 : gen: 6.74 company 7.42 loyalty 7.19 support 7.79

2020 : gen: 6.89 company 7.43 loyalty 7.25 support 7.84

2019 : gen: 6.57 company 6.83 loyalty 6.75 support 7.38

2018 : gen: 6.28 company 6.49 loyalty 6.31 support 7.14

2017 : gen: 6.54 company 6.80 loyalty 6.29 support 7.01

2016 : gen: 6.76 company 7.01 loyalty 6.55 support 7.22

2015 : gen: 6.23 company 6.54 loyalty 6.13 support 6.82

2014 : gen: 5.81 company 6.04 loyalty 5.77 support 6.45

2013 : gen: 5.93 company 6.11 loyalty 5.64 support 6.60

2012 : gen: 5.81 company 5.80 loyalty 5.33 support 6.43

2011 : gen: 5.91 company 5.94 loyalty 5.72 support 6.55

2010 : gen: 5.99 company 5.31 loyalty 4.94 support 5.73

2009 : gen: 6.07 company 4.91 loyalty 4.75 support 5.77

2008 : gen: 5.68 company 4.32 loyalty 4.37 support 5.35

2007 : gen: 6.13 company 4.49 loyalty 4.35 support 5.89

Comments (survey2021)

[...] (Library type: Special; collection size: medium; ils satisfaction: 9)

Our library has been a proud SirsiDynix customer since the late 80's but I can't help but think they've failed the academic market. We need all-in-one (functionality AND pricing) solutions like Alma or WMS, not to be nickel and dimed with expensive add-ons such as having to purchase a separate Discovery service, BC Analytics and their Coral-based ERM solutions that are undersupported for their entire client base and too complicated to use. Also--we've been waiting over a decade for the BC web-based functionality, such as BC Circ and Cat, to be comparatively functional with their parallel Symphony and Horizon systems. They've had plenty of time, and my patience is wearing thin. After all this time, it is unlikely we will remain a SirsiDynix customer when we next evaluate systems. (Library type: Academic; collection size: medium; ils satisfaction: 2)

We do not have enough IT support available to consider open source. (Library type: Academic; collection size: medium; ils satisfaction: 6)

With the advent of COVID and having to pivot the library's access to more eResources and increased usage of automated circulation equipment such as self checkout/in, the integration between the ILS and these vendors has been challenging as the configuration options have been limited and outdated with the need to be more flexible with various vendors and environments. Development of ILS integration feels slow based on community and external pressures. A great ILS company to work with and be in partnership with. (Library type: Public; collection size: medium; ils satisfaction: 8)

We do not have graduate students at our institution and there was no way to reflect that in my answer (Library type: Academic; collection size: medium; ils satisfaction: 7)

We are in the process of moving from Horizon to Symphony, so it's not quite right to say we're considering it. We are 2/3 of the way migrated across with it. (Library type: Public; collection size: medium; ils satisfaction: 7)

We have looked at other systems, however, there are trade-offs with whichever system you choose. Our main issue is the yearly maintenance fees, which seem to us to be unreasonable. However, if you choose a system with lower maintenance costs then we don't have as many bells and whistles. We haven't found a system that does what we want for a price that is enough of a savings to warrant the retraining of staff. (Library type: Public; collection size: medium; ils satisfaction: 7)

We are very content with Horizon, Enterprise and their various associated and add-on products, in particular Syndetics Unbound and eResource Central. Reporting packages could be easier to use. (Library type: Public; collection size: medium; ils satisfaction: 9)

Regarding management of electronic resources, we have not engaged with any additional tools available to integrate/consolidate the management of those resources. Our scoring for the question regarding satisfaction in that area therefore reflects both the vendor implementation - this feature doesn't come along native to the ILS with no effort - and our own prioritization of this area which are influenced by budget, time required to investigate and the current consolidation of public library e-resources with fewer vendors. (Library type: Public; collection size: very large; ils satisfaction: 9)

Our previous 5-year user agreement with SirsiDynix expired on 10/31/2021. We spent the greater part of the past year researching ILS options and determining if we should move to another ILS vendor, and open source ILS or renew our agreement with SirsiDynix. Based on the attractive pricing for a 5 year contract and the inclusion of several new products that will work in conjunction with our ILS, including a mobile app and community engagement product, we decided to renew with SirsiDynix for 5 more years. So far, implementation of the new products has gone well and the support team has been very helpful. One area that definitely needs improvement is the discovery product and how our electronic resources are displayed there. We know that we have the option to add more of our electronic resources to our existing catalog, but doing so will effectively bury our physical holdings without having to a lot of back-end customization that our staff aren't prepared to handle. We have chosen not to add our electronic holdings to our public catalog at this time for that reason. (Library type: Public; collection size: medium; ils satisfaction: 8)

Last year [...] conducted an ILS RFP. After reviewing the responses, [...] signed a new master agreement with SirsiDynix to remain on a locally-hosted install of their Horizon ILS, which we have . The new agreement has an initial term of 3 years, with two, optional, 1-year extensions. We're very pleased with Horizon, as it's the only ILS we found that can accommodate our large consortia set up. The way SirsiDynix integrated e-resource content in Enterprise is outstanding. It allows each of our members to have distinct e-resource subscriptions and collections in their catalog instances, while avoiding the headaches of managing MARC records and access in the ILS database. This was one of the most important considerations we made when deciding to remain on Horizon. I would like to note that I wish development of their BlueCloud products was moving at a faster pace. Their cataloging and circulation modules are still not at a point that I can put them into production in our consortia, due to the inability to record key patron information within the BlueCloud interface. (Library type: ; collection size: very large; ils satisfaction: 9)

Our relationship with SirsiDynix is very good and their customer service and support it excellent. However, with our move towards digital services accelerating over the last two years, Horizon's technical deficiencies are becoming more pronounced. (Library type: Public; collection size: medium; ils satisfaction: 6)

Our library's current system isn't user-friendly for staff or end users, and we are currently looking into options for a new ILS. (Library type: ; collection size: large; ils satisfaction: 4)

I gave the question about how effectively the library's ILS is at managing electronic resources a "5" because this was the best answer I could give to approximate a neutral response. The actual response is "N/A" because the electronic resources for this library are not managed through the ILS at all. (Library type: Academic; collection size: small; ils satisfaction: 9)

Don't have staff or skills to maintain open source but have heard great things about Koha from small Libraries (Library type: ; collection size: very small; ils satisfaction: 4)

ILS