Statistical Report for FOLIO -- EBSCO Information Services
| 2025 Survey Results |
| Product: FOLIO -- EBSCO Information Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 75 |
| | 8 | 2 | 3 | 5 | 8 | 30 | 13 | 6 | 7 | 6.33 | 7 |
|---|
| ILS Functionality | 75 |
| 1 | 6 | 4 | 2 | 5 | 11 | 26 | 13 | 7 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 75 |
1 | 1 | 5 | 2 | 3 | 4 | 7 | 19 | 20 | 13 | 8 | 6.68 | 7 |
|---|
| Electronic Functionality | 74 |
7 | 2 | 2 | 1 | 5 | 5 | 14 | 17 | 19 | 2 | 8 | 5.77 | 7 |
|---|
| Company Satisfaction | 75 |
1 | 4 | 3 | 5 | 1 | 7 | 7 | 16 | 18 | 13 | 8 | 6.39 | 7 |
|---|
| Support Satisfaction | 73 |
| 3 | 3 | 5 | 2 | 5 | 7 | 17 | 13 | 18 | 9 | 6.63 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 74 |
1 | 4 | 1 | 2 | 2 | 6 | 9 | 11 | 12 | 26 | 9 | 6.91 | 8 |
|---|
| Open Source Interest | 61 |
6 | 3 | 1 | 2 | 1 | 3 | 2 | 5 | 6 | 14 | 9 | 7.07 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 75 |
1 | 1.33% |
|---|
| Considering new Interface | 75 |
4 | 5.33% |
|---|
| System Installed on time? | 75 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1226417 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 45 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 17 |
|---|
| [4] 250,001-1,000,000 | 16 |
|---|
| [5] 1,000,001-10,000,000 | 12 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2024 Survey Results |
| Product: FOLIO -- EBSCO Information Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| 4 | 4 | | | 5 | 11 | 13 | 15 | 2 | 8 | 6.15 | 7 |
|---|
| ILS Functionality | 54 |
| 1 | 4 | 4 | 3 | 4 | 13 | 17 | 8 | | 7 | 5.81 | 6 |
|---|
| Print Functionality | 53 |
| | 3 | 1 | 4 | 3 | 9 | 12 | 15 | 6 | 8 | 6.64 | 7 |
|---|
| Electronic Functionality | 51 |
| 2 | 3 | 3 | 3 | 4 | 11 | 11 | 11 | 3 | 6 | 6.02 | 6 |
|---|
| Company Satisfaction | 54 |
| 4 | 2 | 2 | 4 | 4 | 8 | 12 | 9 | 9 | 7 | 6.20 | 7 |
|---|
| Support Satisfaction | 52 |
| 3 | 3 | 4 | 3 | 2 | 7 | 10 | 14 | 6 | 8 | 6.17 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 54 |
2 | 2 | | 4 | 4 | 4 | 6 | 7 | 14 | 11 | 8 | 6.41 | 7 |
|---|
| Open Source Interest | 46 |
4 | 1 | 3 | 2 | 1 | 5 | 2 | 4 | 4 | 5 | 5 | 6.72 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 55 |
3 | 5.45% |
|---|
| Considering new Interface | 55 |
2 | 3.64% |
|---|
| System Installed on time? | 55 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1475653 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 45 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 13 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 10 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2023 Survey Results |
| Product: FOLIO -- EBSCO Information Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 28 |
| | | | 1 | 1 | 5 | 11 | 6 | 4 | 7 | 7.14 | 7 |
|---|
| ILS Functionality | 28 |
| | | 1 | | 1 | 10 | 8 | 6 | 2 | 6 | 6.79 | 7 |
|---|
| Print Functionality | 28 |
| | | | | | 7 | 6 | 9 | 6 | 8 | 7.50 | 8 |
|---|
| Electronic Functionality | 28 |
| | | | 1 | 4 | 5 | 7 | 6 | 5 | 7 | 7.00 | 7 |
|---|
| Company Satisfaction | 30 |
| | | 1 | 2 | 2 | 4 | 7 | 8 | 6 | 8 | 7.07 | 7 |
|---|
| Support Satisfaction | 30 |
| | | 1 | 1 | 1 | 9 | 4 | 7 | 7 | 6 | 7.10 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 29 |
| | | 1 | 2 | 3 | 2 | 5 | 7 | 9 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 19 |
2 | | | 1 | | 1 | 1 | | 1 | 10 | 9 | 7.47 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
6 | 20.00% |
|---|
| System Installed on time? | 30 |
0 | 0.00% |
|---|
| Average Collection size: |
| 849424 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 22 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2022 Survey Results |
| Product: FOLIO -- EBSCO Information Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| | | | | 1 | 2 | 9 | 8 | 2 | 7 | 7.36 | 7 |
|---|
| ILS Functionality | 22 |
| | | | 1 | 2 | 8 | 7 | 3 | 1 | 6 | 6.55 | 7 |
|---|
| Print Functionality | 22 |
| | | | | 1 | 2 | 8 | 6 | 5 | 7 | 7.55 | 8 |
|---|
| Electronic Functionality | 22 |
1 | | 1 | | | 1 | 1 | 5 | 9 | 4 | 8 | 7.09 | 8 |
|---|
| Company Satisfaction | 22 |
| | | | 1 | 3 | 3 | 5 | 6 | 4 | 8 | 7.09 | 7 |
|---|
| Support Satisfaction | 22 |
| | | | 1 | 4 | 1 | 6 | 7 | 3 | 8 | 7.05 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 22 |
| | | 1 | | 1 | 1 | 5 | 6 | 8 | 9 | 7.68 | 8 |
|---|
| Open Source Interest | 6 |
| 1 | | | | | | | | 4 | 9 | 7.83 | 9 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
1 | 4.55% |
|---|
| Considering new Interface | 22 |
3 | 13.64% |
|---|
| System Installed on time? | 22 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1525665 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 20 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 7 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 FOLIO -- EBSCO Information Services Responses by Sector |
|---|
| FOLIO -- EBSCO Information Services | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 7 | 6.43 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 7 | 5.86 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 7 | 6.57 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 7 | 7.29 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 7 | 7.43 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 7 | 7.43 |
1 | | 4 | | 1 | | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| 2021 Survey Results |
| Product: FOLIO -- EBSCO Information Services |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | 1 | 2 | 4 | | | 7 | 6.43 | 7 |
|---|
| ILS Functionality | 7 |
| | | | | 3 | 2 | 2 | | | 5 | 5.86 | 6 |
|---|
| Print Functionality | 7 |
| | | | | 1 | 2 | 3 | 1 | | 7 | 6.57 | 7 |
|---|
| Electronic Functionality | 7 |
| | | | | | 1 | 3 | 3 | | 7 | 7.29 | 7 |
|---|
| Company Satisfaction | 7 |
| | | | | | 1 | 4 | 1 | 1 | 7 | 7.29 | 7 |
|---|
| Support Satisfaction | 7 |
| | | | | | 1 | 4 | | 2 | 7 | 7.43 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 7 |
| | | | | | 2 | 2 | 1 | 2 | 6 | 7.43 | 7 |
|---|
| Open Source Interest | 3 |
| | | | | | | | | | 0 | 10.00 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
0 | 0.00% |
|---|
| Considering new Interface | 8 |
0 | 0.00% |
|---|
| System Installed on time? | 8 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1458913 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2 Responses for FOLIO -- EBSCO Information Services in 2020 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2019 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2018 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2017 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2016 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2015 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2014 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2013 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2012 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2011 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2010 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2009 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2008 |
| 0 Responses for FOLIO -- EBSCO Information Services in 2007 |
2025 : gen: 6.33 company 6.39 loyalty 6.91 support 6.63
2024 : gen: 6.15 company 6.20 loyalty 6.41 support 6.17
2023 : gen: 7.14 company 7.07 loyalty 7.24 support 7.10
2022 : gen: 7.36 company 7.09 loyalty 7.68 support 7.05
2021 : gen: 6.43 company 7.29 loyalty 7.43 support 7.43
Comments (survey2021)
FOLIO is a new LSP and are therefore still lacking some important functionality and has areas in need for improvement, thus it is hard to rate using the scale provided. Since FOLIO is rapidly developing, bugs are of course found. Nevertheless, it generally works well for print circulation and especially well for ERM. We have had no downtime since implementing more than a year ago. The main issue for us is the poor user experience for patron functionality in EDS, mostly due to the outdated EDS UI. We are looking forward to the new EDS UI in 2022 and hopet his will improve the overall happiness with the integration FOLIO-EDS, otherwise we will have to re-think discovery solution.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
FOLIO is in use.
(Library type: ; collection size: medium; ils satisfaction: 6)
We have officially finished our FOLIO implementation (we went live June 1 and mostly wrapped up the e-resources portion this fall). Going forward we will be moving away from CORAL and using FOLIO exclusively for e-resource management. However we have yet to decide on a date to cutover from one system to another.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
We are happy with FOLIO so far, but there's some basic functionality that's missing that we hope will be rolled out in future versions. On the flip side, it's saving us a lot of money on an LSP due to the economic model that EBSCO is using: you only pay for what you need in FOLIO.
(Library type: Academic; collection size: medium; ils satisfaction: 7)