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Statistical Report for Evergreen -- Equinox


2022 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 2 4 11 15 9 87.618
ILS Functionality41 1 5 11 12 12 87.668
Print Functionality41 1 1 7 18 14 88.058
Electronic Functionality38 4 2 2 9 3 6 9 3 55.746
Company Satisfaction41 2 1 4 5 14 15 97.738
Support Satisfaction41 1 2 2 3 12 21 97.839
Support Improvement0 00.00
Company Loyalty40 1 1 3 4 4 11 16 97.608
Open Source Interest27 2 1 1 1 1 1 3 4 97.9610

CategoryTotalYespercent
Considering new ILS41 24.88%
Considering new Interface41 00.00%
System Installed on time?41 00.00%

Average Collection size: 256975

TypeCount
Public32
Academic2
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00024
[3] 100,001-250,0005
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Evergreen -- Equinox Responses by Sector
Evergreen -- EquinoxallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS486.94 200386.633003
ILSFunctionality487.02 200386.823003
PrintFunctionality477.51 200377.383003
ElectronicFunctionality476.15 200376.083003
SatisfactionCustomerSupport487.35 200387.163003
CompanyLoyalty476.32 200375.893003



2021 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction48 2 3 6 2 15 12 8 76.947
ILS Functionality48 3 6 5 12 17 5 87.027
Print Functionality47 1 3 5 13 12 13 77.518
Electronic Functionality47 1 3 3 8 8 15 6 3 76.157
Company Satisfaction46 1 1 2 5 4 14 8 11 76.967
Support Satisfaction48 1 2 4 4 13 8 16 97.358
Support Improvement0 00.00
Company Loyalty47 1 1 2 3 3 5 4 12 6 10 76.327
Open Source Interest32 1 1 1 3 2 2 4 1 7 97.164

CategoryTotalYespercent
Considering new ILS49 48.16%
Considering new Interface49 12.04%
System Installed on time?49 00.00%

Average Collection size: 139588

TypeCount
Public42
Academic2
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00037
[3] 100,001-250,0007
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2020 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 4 6 15 17 7 87.287
ILS Functionality50 1 5 6 12 23 3 87.208
Print Functionality50 2 1 5 12 19 11 87.568
Electronic Functionality50 2 3 1 7 7 4 12 10 4 75.927
Company Satisfaction48 1 1 3 11 22 10 87.718
Support Satisfaction50 2 5 7 20 16 87.868
Support Improvement0 00.00
Company Loyalty48 1 3 4 8 18 14 87.678
Open Source Interest37 4 1 1 4 1 2 2 11 97.245

CategoryTotalYespercent
Considering new ILS52 35.77%
Considering new Interface52 11.92%
System Installed on time?52 00.00%

Average Collection size: 388507

TypeCount
Public44
Academic2
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 2 4 3 9 12 6 86.777
ILS Functionality39 2 3 1 7 13 9 4 76.777
Print Functionality39 1 1 2 3 8 17 7 87.448
Electronic Functionality39 3 2 1 5 7 8 10 3 86.037
Company Satisfaction39 1 2 5 3 5 8 15 97.318
Support Satisfaction39 1 2 4 2 3 6 8 13 96.958
Support Improvement39 4 12 5 6 4 8 56.466
Company Loyalty38 2 4 1 2 2 2 7 4 14 96.537
Open Source Interest37 4 2 1 1 1 2 2 4 20 96.869

CategoryTotalYespercent
Considering new ILS39 37.69%
Considering new Interface39 37.69%
System Installed on time?39 3692.31%

Average Collection size: 162241

TypeCount
Public34
Academic3
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 5 2 3 11 11 2 76.537
ILS Functionality35 1 1 2 1 4 6 10 8 2 76.317
Print Functionality36 1 2 2 3 3 9 13 3 86.757
Electronic Functionality36 4 1 1 3 2 5 6 8 6 75.146
Company Satisfaction36 1 1 3 2 8 13 8 87.288
Support Satisfaction35 1 1 2 1 5 6 8 11 97.178
Support Improvement35 1 3 2 11 4 4 6 4 55.976
Company Loyalty34 3 1 4 2 7 9 8 86.688
Open Source Interest33 2 3 2 4 22 97.529

CategoryTotalYespercent
Considering new ILS36 38.33%
Considering new Interface36 25.56%
System Installed on time?36 3494.44%

Average Collection size: 167930

TypeCount
Public29
Academic6
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 2 1 6 16 25 31 12 87.177
ILS Functionality93 2 2 13 11 28 27 10 76.967
Print Functionality93 1 1 3 2 11 28 28 19 77.328
Electronic Functionality91 3 2 2 5 3 11 17 23 19 6 76.127
Company Satisfaction91 1 2 5 8 7 20 25 23 87.228
Support Satisfaction88 1 3 2 5 8 18 26 25 87.408
Support Improvement86 1 1 7 21 4 12 27 13 86.737
Company Loyalty83 5 1 4 3 7 9 11 19 24 96.758
Open Source Interest80 10 2 2 1 6 5 2 1 6 45 96.639

CategoryTotalYespercent
Considering new ILS93 33.23%
Considering new Interface93 99.68%
System Installed on time?93 8288.17%

Average Collection size: 266359

TypeCount
Public73
Academic8
School0
Consortium9
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Evergreen -- Equinox Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox in 2010

0 Responses for Evergreen -- Equinox in 2009

0 Responses for Evergreen -- Equinox in 2008

0 Responses for Evergreen -- Equinox in 2007

2022 : gen: 7.61 company 7.73 loyalty 7.60 support 7.83

2021 : gen: 6.94 company 6.96 loyalty 6.32 support 7.35

2020 : gen: 7.28 company 7.71 loyalty 7.67 support 7.86

2019 : gen: 6.77 company 7.31 loyalty 6.53 support 6.95

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments (survey2021)

I find it hard to separate out the vendor from the technical people at the consortium to which we belong. The convinced the member libraries to go along with open source by over-promising what it could provide and then bungled it. I am not expert enough to tell whether our problems were on the ILS end or the consortium end. Personally, I think it was on the consortium end. (Library type: Public; collection size: medium; ils satisfaction: 5)

We have open source. Love the price. Works well except reports module is overly complicated. (Library type: Public; collection size: medium; ils satisfaction: 7)

Staff and I were disappointed in the system overhaul earlier this year; while some changes were appreciated, the majority of changes made using the system more difficult. In particular, the call number and item status isn't available on the search results, meaning we have to click on each individual result to get the necessary information. This has proven very frustrating for staff when trying to find items for patrons. I was told this was an error with the new system, not a feature, but I'm wondering if it can actually be fixed given how long it's been since the change was implemented. We also frequently have problems with ILS being down or running slowly. (Library type: Public; collection size: small; ils satisfaction: 5)

[..] (Library type: Public; collection size: medium; ils satisfaction: 9)

[...] (Library type: ; collection size: small; ils satisfaction: 9)

Our library is very happy using the Evergreen open source ILS. After not being able to sustain the cost of the Sirsi Dynix system we previously had and then going through a short term use of the Populi Library system (free at that time) it was heartening to find a reliable ILS at an affordable rate . Our membership in the Sitka consortium has been a great experience. (Library type: Academic; collection size: small; ils satisfaction: 9)

We already use an open-source ILS. (Library type: Public; collection size: small; ils satisfaction: 8)

We are using Equinox now! (Library type: Public; collection size: small; ils satisfaction: 7)

Already using open source (Library type: Public; collection size: medium; ils satisfaction: 7)

I'm only months into the post and found fashioning reports the most difficult part of managing this system. It's not intuitive and required (for me) a great deal of training to extract the relevant information from the system. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS