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Statistical Report for Evergreen

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Evergreen Responses by Sector
EvergreenallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS907.37 400647.1767.830088.25
ILSFunctionality907.37 400647.2867.670088.00
PrintFunctionality897.61 400637.5168.330087.75
ElectronicFunctionality886.01 400635.9565.670086.38
SatisfactionCustomerSupport887.67 400637.5768.000078.14
CompanyLoyalty856.94 400606.6067.500078.43



2021 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction90 3 3 7 3 24 29 21 87.378
ILS Functionality90 1 4 6 7 22 32 18 87.378
Print Functionality89 1 3 3 7 20 27 28 97.618
Electronic Functionality88 4 5 8 14 16 20 13 8 76.016
Company Satisfaction85 1 1 1 4 6 5 17 22 28 97.398
Support Satisfaction88 1 2 3 4 6 16 17 39 97.678
Support Improvement0 00.00
Company Loyalty85 2 2 2 4 4 6 4 16 15 30 96.948
Open Source Interest58 4 1 1 4 3 3 6 5 8 97.343

CategoryTotalYespercent
Considering new ILS92 66.52%
Considering new Interface92 11.09%
System Installed on time?92 00.00%

Average Collection size: 1074064

TypeCount
Public72
Academic5
School0
Consortium8
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2020 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction107 1 1 3 5 9 29 31 28 87.458
ILS Functionality106 1 1 1 1 7 10 25 37 23 87.388
Print Functionality107 1 1 3 2 6 22 33 39 97.788
Electronic Functionality107 3 2 4 7 9 12 13 23 18 16 76.117
Company Satisfaction103 1 1 1 1 1 6 20 33 39 97.808
Support Satisfaction102 1 1 1 2 6 19 29 43 97.908
Support Improvement0 00.00
Company Loyalty103 7 1 1 4 5 20 23 42 97.378
Open Source Interest79 16 1 2 1 6 1 2 7 21 96.622

CategoryTotalYespercent
Considering new ILS111 43.60%
Considering new Interface111 10.90%
System Installed on time?111 00.00%

Average Collection size: 642193

TypeCount
Public85
Academic9
School0
Consortium9
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction111 1 1 3 3 6 8 19 41 29 87.418
ILS Functionality110 5 4 3 12 25 38 23 87.318
Print Functionality110 3 4 3 6 21 37 36 87.668
Electronic Functionality108 4 5 3 2 4 13 13 23 27 14 86.297
Company Satisfaction109 1 1 2 2 5 8 13 29 48 97.748
Support Satisfaction108 1 2 5 4 7 16 21 52 97.728
Support Improvement104 4 23 14 14 15 34 97.117
Company Loyalty104 5 4 1 5 4 5 11 18 51 97.328
Open Source Interest97 8 1 2 1 10 3 3 2 7 60 97.129

CategoryTotalYespercent
Considering new ILS111 54.50%
Considering new Interface111 65.41%
System Installed on time?111 9989.19%

Average Collection size: 521226

TypeCount
Public91
Academic9
School0
Consortium7
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction82 1 3 1 7 4 6 24 27 9 86.807
ILS Functionality81 1 3 3 3 7 10 23 22 9 76.687
Print Functionality82 2 1 4 3 5 4 20 28 15 87.008
Electronic Functionality81 9 3 1 8 4 9 9 17 16 5 75.386
Company Satisfaction81 1 1 2 1 7 4 15 22 28 97.418
Support Satisfaction79 1 1 1 2 2 3 6 11 20 32 97.518
Support Improvement77 4 3 2 23 4 8 14 19 56.487
Company Loyalty76 7 1 1 6 5 11 14 31 97.038
Open Source Interest68 5 1 5 6 3 4 4 40 97.199

CategoryTotalYespercent
Considering new ILS82 78.54%
Considering new Interface82 56.10%
System Installed on time?82 7692.68%

Average Collection size: 328719

TypeCount
Public60
Academic7
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction142 1 2 2 9 19 41 41 27 77.277
ILS Functionality142 3 3 16 16 45 38 21 77.087
Print Functionality142 1 1 1 4 5 15 36 44 35 87.438
Electronic Functionality138 3 3 4 6 6 15 22 37 31 11 76.287
Company Satisfaction137 1 2 6 11 8 28 34 47 97.498
Support Satisfaction135 1 3 5 7 9 23 37 50 97.618
Support Improvement133 1 1 8 35 6 17 36 29 86.897
Company Loyalty127 7 1 5 4 11 10 14 27 48 97.048
Open Source Interest121 15 4 2 3 9 6 2 3 9 68 96.619

CategoryTotalYespercent
Considering new ILS142 53.52%
Considering new Interface142 117.75%
System Installed on time?142 12588.03%

Average Collection size: 462117

TypeCount
Public109
Academic11
School1
Consortium15
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 5 7 17 23 39 21 87.228
ILS Functionality113 1 8 4 16 30 34 20 87.197
Print Functionality112 1 1 4 6 12 22 38 28 87.428
Electronic Functionality112 2 1 5 3 6 16 19 24 26 10 86.297
Company Satisfaction113 2 1 4 8 11 19 32 36 97.408
Support Satisfaction111 3 2 3 8 10 14 26 45 97.478
Support Improvement109 3 2 29 8 11 23 33 96.968
Company Loyalty104 7 2 2 2 1 9 6 11 19 45 97.038
Open Source Interest105 15 2 1 3 5 2 4 5 8 60 96.729

CategoryTotalYespercent
Considering new ILS116 65.17%
Considering new Interface116 32.59%
System Installed on time?116 10792.24%

Average Collection size: 340121

TypeCount
Public88
Academic13
School1
Consortium8
Special3

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction111 2 3 3 4 17 30 32 20 87.137
ILS Functionality110 2 2 6 4 13 33 31 19 77.117
Print Functionality111 1 4 4 15 19 36 32 87.548
Electronic Functionality105 4 1 4 6 8 12 10 25 23 12 76.157
Company Satisfaction107 2 1 1 3 4 6 8 18 28 36 97.298
Support Satisfaction106 4 1 4 4 4 6 10 29 44 97.398
Support Improvement106 4 7 29 7 11 20 28 56.647
Company Loyalty103 3 2 3 1 3 9 7 11 27 37 97.158
Open Source Interest96 10 6 3 6 2 1 3 1 64 96.849

CategoryTotalYespercent
Considering new ILS116 65.17%
Considering new Interface116 32.59%
System Installed on time?116 9985.34%

Average Collection size: 182296

TypeCount
Public96
Academic10
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction91 2 2 7 6 16 23 23 12 76.787
ILS Functionality91 2 4 6 9 11 26 26 7 76.647
Print Functionality89 1 5 7 4 25 30 17 87.298
Electronic Functionality89 3 3 4 14 12 19 16 10 8 65.756
Company Satisfaction89 2 2 3 9 12 17 22 22 87.107
Support Satisfaction89 2 1 6 6 11 19 22 22 87.127
Support Improvement89 1 1 6 25 12 14 11 19 56.526
Company Loyalty85 4 1 2 1 5 12 9 10 17 24 96.647
Open Source Interest79 8 1 2 1 3 3 4 3 5 49 97.109

CategoryTotalYespercent
Considering new ILS93 22.15%
Considering new Interface93 88.60%
System Installed on time?93 8086.02%

Average Collection size: 203683

TypeCount
Public77
Academic6
School0
Consortium5
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 4 3 2 9 20 18 14 76.977
ILS Functionality71 2 3 2 1 3 10 17 20 13 86.897
Print Functionality71 1 1 1 3 2 6 16 26 15 87.318
Electronic Functionality70 5 1 3 6 3 14 4 20 8 6 75.566
Company Satisfaction70 1 2 1 1 2 2 5 14 23 19 87.268
Support Satisfaction68 1 1 1 1 3 6 4 13 19 19 87.158
Support Improvement69 2 1 2 9 7 16 17 15 86.967
Company Loyalty66 3 2 1 3 6 1 11 16 23 97.088
Open Source Interest58 7 1 3 2 1 2 6 36 97.169

CategoryTotalYespercent
Considering new ILS71 22.82%
Considering new Interface71 34.23%
System Installed on time?71 6185.92%

Average Collection size: 211418

TypeCount
Public57
Academic7
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction106 10 2 4 3 12 9 31 25 10 76.227
ILS Functionality106 2 5 15 8 15 31 22 8 76.277
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction104 2 2 3 12 9 9 23 22 22 76.707
Support Satisfaction103 1 1 4 3 12 6 10 21 19 26 96.697
Support Improvement102 2 2 2 10 25 12 11 24 14 56.256
Company Loyalty101 6 2 1 2 10 6 5 19 26 24 86.607
Open Source Interest89 9 2 1 1 2 1 4 7 62 97.489

CategoryTotalYespercent
Considering new ILS111 21.80%
Considering new Interface111 54.50%
System Installed on time?111 9181.98%

Average Collection size: 964406

TypeCount
Public96
Academic3
School1
Consortium7
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction60 1 1 1 4 2 12 23 9 7 76.627
ILS Functionality59 1 1 2 3 4 11 22 10 5 76.427
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction60 2 3 2 4 5 6 24 14 87.128
Support Satisfaction59 2 1 3 5 9 5 19 15 87.058
Support Improvement57 2 1 1 18 6 6 14 9 56.467
Company Loyalty58 6 2 1 2 4 4 5 9 25 96.748
Open Source Interest47 3 1 1 2 1 2 3 34 97.779

CategoryTotalYespercent
Considering new ILS62 11.61%
Considering new Interface62 46.45%
System Installed on time?62 5182.26%

Average Collection size: 118879

TypeCount
Public53
Academic5
School1
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0000
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction46 1 2 8 4 16 7 8 76.837
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction45 2 1 2 2 2 7 12 8 9 76.587
Support Satisfaction45 2 1 2 3 1 5 3 11 8 9 76.297
Support Improvement45 3 1 1 8 8 1 9 9 5 75.827
Company Loyalty44 2 1 2 2 6 2 6 9 14 96.778
Open Source Interest42 1 1 1 2 37 98.319

CategoryTotalYespercent
Considering new ILS47 12.13%
Considering new Interface47 714.89%
System Installed on time?47 4187.23%

Average Collection size: 178623

TypeCount
Public41
Academic3
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00020
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 11 5 21 6 6 76.727
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 1 1 13 1 15 10 7 76.607
Support Satisfaction49 2 2 13 2 15 7 8 76.457
Support Improvement48 3 3 12 6 2 16 6 86.467
Company Loyalty50 1 1 1 14 1 8 11 13 56.827
Open Source Interest44 1 1 1 1 40 98.439

CategoryTotalYespercent
Considering new ILS51 11.96%
Considering new Interface51 611.76%
System Installed on time?51 4078.43%





2008 Survey Results
Product: Evergreen Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 2 4 4 2 77.087
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 7 1 3 77.157
Support Satisfaction13 1 2 3 2 5 97.007
Support Improvement0 not applicable
Company Loyalty13 2 1 2 3 5 97.628
Open Source Interest10 10 99.009

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 17.69%
System Installed on time?13 1076.92%




4 Responses for Evergreen in 2007

2021 : gen: 7.37 company 7.39 loyalty 6.94 support 7.67

2020 : gen: 7.45 company 7.80 loyalty 7.37 support 7.90

2019 : gen: 7.41 company 7.74 loyalty 7.32 support 7.72

2018 : gen: 6.80 company 7.41 loyalty 7.03 support 7.51

2017 : gen: 7.27 company 7.49 loyalty 7.04 support 7.61

2016 : gen: 7.22 company 7.40 loyalty 7.03 support 7.47

2015 : gen: 7.13 company 7.29 loyalty 7.15 support 7.39

2014 : gen: 6.78 company 7.10 loyalty 6.64 support 7.12

2013 : gen: 6.97 company 7.26 loyalty 7.08 support 7.15

2012 : gen: 6.22 company 6.70 loyalty 6.60 support 6.69

2011 : gen: 6.62 company 7.12 loyalty 6.74 support 7.05

2010 : gen: 6.83 company 6.58 loyalty 6.77 support 6.29

2009 : gen: 6.72 company 6.60 loyalty 6.82 support 6.45

2008 : gen: 7.08 company 7.15 loyalty 7.62 support 7.00

Comments (survey2021)

I find it hard to separate out the vendor from the technical people at the consortium to which we belong. The convinced the member libraries to go along with open source by over-promising what it could provide and then bungled it. I am not expert enough to tell whether our problems were on the ILS end or the consortium end. Personally, I think it was on the consortium end. (Library type: Public; collection size: medium; ils satisfaction: 5)

We have open source. Love the price. Works well except reports module is overly complicated. (Library type: Public; collection size: medium; ils satisfaction: 7)

Staff and I were disappointed in the system overhaul earlier this year; while some changes were appreciated, the majority of changes made using the system more difficult. In particular, the call number and item status isn't available on the search results, meaning we have to click on each individual result to get the necessary information. This has proven very frustrating for staff when trying to find items for patrons. I was told this was an error with the new system, not a feature, but I'm wondering if it can actually be fixed given how long it's been since the change was implemented. We also frequently have problems with ILS being down or running slowly. (Library type: Public; collection size: small; ils satisfaction: 5)

[..] (Library type: Public; collection size: medium; ils satisfaction: 9)

[...] (Library type: ; collection size: small; ils satisfaction: 9)

Our library is very happy using the Evergreen open source ILS. After not being able to sustain the cost of the Sirsi Dynix system we previously had and then going through a short term use of the Populi Library system (free at that time) it was heartening to find a reliable ILS at an affordable rate . Our membership in the Sitka consortium has been a great experience. (Library type: Academic; collection size: small; ils satisfaction: 9)

We already use an open-source ILS. (Library type: Public; collection size: small; ils satisfaction: 8)

We are using Equinox now! (Library type: Public; collection size: small; ils satisfaction: 7)

Already using open source (Library type: Public; collection size: medium; ils satisfaction: 7)

I'm only months into the post and found fashioning reports the most difficult part of managing this system. It's not intuitive and required (for me) a great deal of training to extract the relevant information from the system. (Library type: Public; collection size: small; ils satisfaction: 9)

We presently use and open source- Evergreen (Library type: Public; collection size: small; ils satisfaction: 8)

We are a consortium office. We have a vendor contract for support, but do most support for libraries ourselves or be reaching out to colleagues that run the Evergreen open source ILS at other consortia. We find these questions tricky to answer because of this position. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

We already use an open source ILS, Evergreen. (Library type: Public; collection size: small; ils satisfaction: 8)

We have been using Evergreen in various versions since 2014. (Library type: Public; collection size: medium; ils satisfaction: 8)

Regarding Open Source Considerations: we are already on an Open Source ILS and are satisfied with the experience. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

We already use an open source ILS - Evergreen through [...] (Library type: Public; collection size: medium; ils satisfaction: 7)

Overall I appreciate how much functionality I receive for a much lower cost - as I am part of a consortium. There are some things that are very frustrating - reports are a good example. However, I have way more features - auto renewal, automatic notices, text message notices, etc. than I could afford with another system. (Library type: Public; collection size: small; ils satisfaction: 8)

The [...] Library uses Evergreen ILS via the [...] Consortium. We will communicate with [...] (usually through State Library/GHL) if there are any problems or questions with the ILS. As I've stated in the past, the consortium is very public library-oriented--hence, not compatible with a small, special library such as the [...] Library. (Library type: Government Agency; collection size: very small; ils satisfaction: 6)

ILS