Statistical Report for Carl.X
| 2022 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | 2 | 3 | 4 | 6 | 4 | 5 | 7 | 6.92 | 7 |
|---|
| ILS Functionality | 24 |
| | | | 3 | 2 | 4 | 7 | 5 | 3 | 7 | 6.75 | 7 |
|---|
| Print Functionality | 24 |
| | | 1 | | 2 | 5 | 4 | 6 | 6 | 8 | 7.21 | 8 |
|---|
| Electronic Functionality | 22 |
1 | | 1 | 1 | 1 | 6 | 7 | 2 | 1 | 2 | 6 | 5.50 | 6 |
|---|
| Company Satisfaction | 24 |
| | | | 4 | 2 | 2 | 4 | 7 | 5 | 8 | 6.96 | 8 |
|---|
| Support Satisfaction | 24 |
| | | 1 | 2 | 3 | 1 | 6 | 5 | 6 | 7 | 7.00 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 24 |
| | 2 | | | 2 | 6 | 2 | 4 | 8 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 23 |
9 | 1 | 3 | 1 | 3 | | 2 | 1 | | 2 | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
2 | 8.33% |
|---|
| Considering new Interface | 24 |
0 | 0.00% |
|---|
| System Installed on time? | 24 |
0 | 0.00% |
|---|
| Average Collection size: |
| 672177 |
|---|
| Type | Count |
|---|
| Public | 18 |
|---|
| Academic | 0 |
|---|
| School | 4 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Carl.X Responses by Sector |
|---|
| Carl.X | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 25 | 6.92 |
0 | | 0 | | 0 | | 10 | 6.00 | 4 | | 3 | | 0 | | 3 | |
|---|
| ILSFunctionality | 25 | 6.56 |
0 | | 0 | | 0 | | 10 | 5.90 | 4 | | 3 | | 0 | | 3 | |
|---|
| PrintFunctionality | 25 | 6.88 |
0 | | 0 | | 0 | | 10 | 5.60 | 4 | | 3 | | 0 | | 3 | |
|---|
| ElectronicFunctionality | 24 | 5.79 |
0 | | 0 | | 0 | | 10 | 4.40 | 4 | | 3 | | 0 | | 3 | |
|---|
| SatisfactionCustomerSupport | 24 | 7.17 |
0 | | 0 | | 0 | | 9 | 6.22 | 4 | | 3 | | 0 | | 3 | |
|---|
| CompanyLoyalty | 25 | 6.48 |
0 | | 0 | | 0 | | 10 | 5.20 | 4 | | 3 | | 0 | | 3 | |
|---|
| 2021 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
| 1 | 1 | 1 | | 2 | 1 | 8 | 4 | 7 | 7 | 6.92 | 7 |
|---|
| ILS Functionality | 25 |
| 1 | | 2 | | 3 | 3 | 9 | 2 | 5 | 7 | 6.56 | 7 |
|---|
| Print Functionality | 25 |
| | 1 | 3 | | 2 | 2 | 5 | 4 | 8 | 9 | 6.88 | 7 |
|---|
| Electronic Functionality | 24 |
2 | | 1 | 1 | 2 | 4 | 3 | 4 | 3 | 4 | 5 | 5.79 | 6 |
|---|
| Company Satisfaction | 25 |
| 1 | | 2 | | 3 | 1 | 2 | 8 | 8 | 8 | 7.12 | 8 |
|---|
| Support Satisfaction | 24 |
| 1 | | 1 | | 4 | | 4 | 6 | 8 | 9 | 7.17 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 25 |
3 | | 1 | | 1 | 2 | 1 | 3 | 7 | 7 | 8 | 6.48 | 8 |
|---|
| Open Source Interest | 20 |
9 | 3 | 4 | 2 | | | | 1 | 1 | | 0 | 1.60 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
1 | 4.00% |
|---|
| Considering new Interface | 25 |
0 | 0.00% |
|---|
| System Installed on time? | 25 |
0 | 0.00% |
|---|
| Average Collection size: |
| 2582384 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2020 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| | 1 | 1 | | 2 | 2 | 7 | 2 | 7 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 21 |
| 1 | | | 1 | 2 | 4 | 6 | 6 | 1 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 22 |
| | | 1 | | 4 | | 6 | 6 | 5 | 7 | 7.18 | 8 |
|---|
| Electronic Functionality | 20 |
| | | | 2 | 4 | 3 | 6 | 3 | 2 | 7 | 6.50 | 7 |
|---|
| Company Satisfaction | 22 |
| | | | 1 | 2 | 3 | 2 | 5 | 9 | 9 | 7.59 | 8 |
|---|
| Support Satisfaction | 22 |
| | | | 1 | 1 | 2 | 3 | 5 | 10 | 9 | 7.82 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 21 |
1 | | 1 | | 1 | | 2 | 1 | 7 | 8 | 9 | 7.29 | 8 |
|---|
| Open Source Interest | 18 |
6 | 3 | 2 | 1 | | 2 | 2 | | 1 | | 0 | 2.78 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
0 | 0.00% |
|---|
| System Installed on time? | 22 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1831827 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2019 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | 1 | | | 2 | | 5 | 3 | 3 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | 1 | | 1 | 2 | 5 | 4 | 1 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | 1 | 3 | 5 | 4 | 8 | 7.92 | 8 |
|---|
| Electronic Functionality | 12 |
| | | 1 | 1 | 1 | 3 | 4 | 1 | 1 | 7 | 6.25 | 7 |
|---|
| Company Satisfaction | 13 |
| | 1 | | | | | 3 | 7 | 2 | 8 | 7.46 | 8 |
|---|
| Support Satisfaction | 13 |
| | 1 | | | | 1 | 3 | 6 | 2 | 8 | 7.31 | 8 |
|---|
| Support Improvement | 13 |
| | | 1 | | 2 | 2 | 2 | 4 | 2 | 8 | 6.85 | 7 |
|---|
| Company Loyalty | 14 |
| | | | 1 | 1 | 2 | | 6 | 4 | 8 | 7.50 | 8 |
|---|
| Open Source Interest | 13 |
4 | 1 | 4 | | | | | 1 | 2 | 1 | 0 | 3.15 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
1 | 7.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 1063885 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| | 1 | | 1 | 2 | 6 | 1 | 3 | 2 | 6 | 6.31 | 6 |
|---|
| ILS Functionality | 16 |
| | 1 | | 3 | | 3 | 4 | 4 | 1 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 16 |
1 | | 1 | | | | 4 | 4 | 2 | 4 | 6 | 6.63 | 7 |
|---|
| Electronic Functionality | 15 |
| | 3 | | 1 | 2 | 4 | 3 | 1 | 1 | 6 | 5.47 | 6 |
|---|
| Company Satisfaction | 16 |
| | 1 | | 1 | 3 | 4 | | 4 | 3 | 6 | 6.50 | 6 |
|---|
| Support Satisfaction | 16 |
| | 2 | 1 | 1 | 2 | 3 | 4 | 1 | 2 | 7 | 5.81 | 6 |
|---|
| Support Improvement | 15 |
1 | | 1 | | 2 | 6 | 2 | | 2 | 1 | 5 | 5.13 | 5 |
|---|
| Company Loyalty | 16 |
| | 1 | | 1 | 3 | 1 | 1 | 4 | 5 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 16 |
8 | 2 | | 2 | 1 | | | 1 | 1 | 1 | 0 | 2.25 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
1 | 6.25% |
|---|
| Considering new Interface | 16 |
2 | 12.50% |
|---|
| System Installed on time? | 16 |
12 | 75.00% |
|---|
| Average Collection size: |
| 1386978 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 2 | 1 | | 4 | 3 | 1 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 11 |
| | | | 1 | 1 | 1 | 4 | 3 | 1 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 11 |
| | | | | 2 | | 2 | 6 | 1 | 8 | 7.36 | 8 |
|---|
| Electronic Functionality | 10 |
| | | 1 | | 1 | 3 | 3 | 2 | | 6 | 6.30 | 7 |
|---|
| Company Satisfaction | 11 |
| | 1 | | 1 | | 1 | 2 | 4 | 2 | 8 | 6.91 | 8 |
|---|
| Support Satisfaction | 10 |
| | | 3 | | | 1 | 3 | 2 | 1 | 3 | 6.10 | 7 |
|---|
| Support Improvement | 8 |
1 | | 1 | | 2 | | 1 | 1 | 1 | 1 | 4 | 5.00 | 6 |
|---|
| Company Loyalty | 10 |
| | 2 | | 1 | | | 1 | 3 | 3 | 8 | 6.60 | 8 |
|---|
| Open Source Interest | 11 |
5 | 1 | 3 | | | 1 | | | 1 | | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 12 |
1 | 8.33% |
|---|
| Considering new Interface | 12 |
1 | 8.33% |
|---|
| System Installed on time? | 12 |
9 | 75.00% |
|---|
| Average Collection size: |
| 1229446 |
|---|
| Type | Count |
|---|
| Public | 11 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| | | | 1 | | | 5 | 1 | 2 | 7 | 7.22 | 7 |
|---|
| ILS Functionality | 9 |
| | | | 1 | | 3 | 4 | 1 | | 7 | 6.44 | 7 |
|---|
| Print Functionality | 8 |
| | | | | 2 | | 3 | 3 | | 7 | 6.88 | 7 |
|---|
| Electronic Functionality | 8 |
| | | 1 | | 2 | 1 | 4 | | | 7 | 5.88 | 7 |
|---|
| Company Satisfaction | 8 |
| | | | | 1 | 2 | 3 | | 2 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 1 | 1 | 1 | 2 | 2 | 1 | 7 | 6.75 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 2 | 1 | 2 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Company Loyalty | 8 |
| | | | | 1 | 1 | 2 | | 4 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 8 |
6 | 2 | | | | | | | | | 0 | 0.25 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
1 | 10.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
8 | 80.00% |
|---|
| Average Collection size: |
| 1102392 |
|---|
| Type | Count |
|---|
| Public | 9 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 1 | | | 2 | 2 | | 1 | 3 | | 8 | 5.56 | 5 |
|---|
| ILS Functionality | 9 |
| | 1 | | | 3 | 1 | 3 | 1 | | 5 | 5.78 | 6 |
|---|
| Print Functionality | 9 |
| | 1 | | | 1 | 3 | 1 | 2 | 1 | 6 | 6.33 | 6 |
|---|
| Electronic Functionality | 9 |
| 1 | | 1 | 3 | | 1 | 3 | | | 4 | 4.78 | 4 |
|---|
| Company Satisfaction | 9 |
1 | | | 1 | 1 | 1 | | 1 | 4 | | 8 | 5.67 | 7 |
|---|
| Support Satisfaction | 9 |
1 | | | 1 | | 2 | | 1 | 4 | | 8 | 5.78 | 7 |
|---|
| Support Improvement | 9 |
| 1 | | | 1 | 2 | 1 | 2 | 2 | | 5 | 5.67 | 6 |
|---|
| Company Loyalty | 9 |
2 | | | | 2 | 2 | | | 1 | 2 | 0 | 4.89 | 5 |
|---|
| Open Source Interest | 9 |
6 | 1 | 2 | | | | | | | | 0 | 0.56 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
7 | 70.00% |
|---|
| Considering new Interface | 10 |
4 | 40.00% |
|---|
| System Installed on time? | 10 |
6 | 60.00% |
|---|
| Average Collection size: |
| 1424795 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | 1 | | 1 | 2 | 2 | | 7 | 6.67 | 7 |
|---|
| ILS Functionality | 6 |
| | | | | 2 | 1 | 2 | 1 | | 5 | 6.33 | 7 |
|---|
| Print Functionality | 6 |
| | | | 2 | | | 2 | 1 | 1 | 4 | 6.50 | 7 |
|---|
| Electronic Functionality | 6 |
| | | | 1 | 2 | | 2 | 1 | | 5 | 6.00 | 7 |
|---|
| Company Satisfaction | 6 |
| | | | | 2 | | 2 | 1 | 1 | 5 | 6.83 | 7 |
|---|
| Support Satisfaction | 5 |
| | | | 1 | | | | 4 | | 8 | 7.20 | 8 |
|---|
| Support Improvement | 5 |
| | | | | 2 | | 1 | 1 | 1 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 6 |
| | 1 | | | | | 2 | 1 | 2 | 7 | 7.00 | 8 |
|---|
| Open Source Interest | 6 |
3 | | | | | 1 | | 2 | | | 0 | 3.17 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
3 | 50.00% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
| Average Collection size: |
| 2391334 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | 1 | | 1 | 1 | 3 | 1 | 8 | 7.14 | 8 |
|---|
| ILS Functionality | 7 |
| | | | | 1 | 1 | 2 | 2 | 1 | 7 | 7.14 | 7 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | | 4 | 1 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 7 |
| | | | 2 | | 2 | | 2 | 1 | 4 | 6.43 | 6 |
|---|
| Company Satisfaction | 7 |
| | | | 1 | 1 | | 1 | 3 | 1 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | 2 | 1 | 1 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Support Improvement | 7 |
| | | | 2 | 2 | 1 | | 1 | 1 | 4 | 5.86 | 5 |
|---|
| Company Loyalty | 7 |
| | | | | 2 | | | 3 | 2 | 8 | 7.43 | 8 |
|---|
| Open Source Interest | 7 |
2 | 1 | 3 | | | 1 | | | | | 2 | 1.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
2 | 28.57% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| Average Collection size: |
| 1775618 |
|---|
| Type | Count |
|---|
| Public | 7 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | 3 | | 1 | 2 | 2 | | 4 | 6.00 | 7 |
|---|
| ILS Functionality | 8 |
| | | | | 2 | 3 | 2 | 1 | | 6 | 6.25 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | | | 2 | 2 | | 2 | 1 | 1 | 4 | 6.13 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 2 | 1 | 1 | 2 | 2 | | 4 | 6.13 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 4 | | 4 | | | 5 | 6.00 | 7 |
|---|
| Company Loyalty | 8 |
| | 1 | 2 | | 1 | | 2 | 1 | 1 | 3 | 5.50 | 7 |
|---|
| Open Source Interest | 8 |
2 | 1 | 1 | 2 | | | 1 | | | 1 | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
2 | 25.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 2662290 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 5 Responses for Carl.X in 2011 |
| 2 Responses for Carl.X in 2010 |
| 1 Responses for Carl.X in 2009 |
| 3 Responses for Carl.X in 2008 |
| 2 Responses for Carl.X in 2007 |
2022 : gen: 6.92 company 6.96 loyalty 7.00 support 7.00
2021 : gen: 6.92 company 7.12 loyalty 6.48 support 7.17
2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82
2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31
2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81
2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10
2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75
2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78
2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20
2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00
2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13
Comments (survey2021)
Covid complicates most of the answers. We're part of a cooperative, so answers to some questions we don't really know. We deal with the cooperative, not with TLC directly on almost all levels. Through the grapevine, we hear each 'side' blame the other for our issues, so... the issues are much more complex than the answer ranges provided.
(Library type: Public; collection size: medium; ils satisfaction: 3)
We are very happy with the FRBR catalog.
(Library type: Consortium; collection size: very large; ils satisfaction: 8)
[...] currently uses Aspen discovery layer with support from Bywater, LLC. In general we would rate the quality of service and efficacy of the product an 8. We manage most of our electronic resources in the discovery layer as opposed to the ILS - which has been excellent. [Explains why we did not answer question "How effective is this product in managing your library's electronic resources?" in the ILS survey above.]
(Library type: ; collection size: very large; ils satisfaction: 7)
The figure I chose for number of items is all items in the ILS, which includes many e-resources in addition to physical items.
(Library type: Public; collection size: large; ils satisfaction: 7)
While no ILS is perfect (otherwise we would all be using it), we feel very comfortable with our ILS, and very good about our relationship with the vendor.
(Library type: Public; collection size: very large; ils satisfaction: 9)
I'm front-end user of our current ILS, so my impressions of the system are based strictly on finding items for patrons, creating their accounts, looking up book info, etc. Staff have been wondering since the implementation why we went with such an old-looking and outdated system. Basic searches are a pain, and rarely bring up the item one is searching for.
Example: Many patrons have nick names a/o preferred names that they choose to go by. With our old system: We could place the preferred name at the top (that would be the name they saw on their account), and list all combinations of that patron's name within their file. That way we could look them up with any of those name combinations, and get the correct person. Not so with CarlX. You're given three prescribed boxes, and that's pretty much it.
(Library type: Public; collection size: medium; ils satisfaction: 2)