Statistical Report for Apollo
| 2022 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
| | | | | | 2 | 12 | 22 | 52 | 9 | 8.41 | 9 |
|---|
| ILS Functionality | 89 |
| | | | | 1 | 3 | 12 | 23 | 50 | 9 | 8.33 | 9 |
|---|
| Print Functionality | 88 |
| | | | | | 4 | 6 | 26 | 52 | 9 | 8.43 | 9 |
|---|
| Electronic Functionality | 85 |
3 | | | | | 3 | 6 | 14 | 15 | 44 | 9 | 7.82 | 9 |
|---|
| Company Satisfaction | 89 |
| | | | | 1 | 2 | 10 | 19 | 57 | 9 | 8.45 | 9 |
|---|
| Support Satisfaction | 86 |
| | 1 | | | 1 | 1 | 7 | 17 | 59 | 9 | 8.48 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 89 |
| | | | | 5 | 3 | 9 | 13 | 59 | 9 | 8.33 | 9 |
|---|
| Open Source Interest | 84 |
34 | 5 | 6 | 4 | 4 | 18 | 2 | 5 | 2 | 2 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 91 |
2 | 2.20% |
|---|
| Considering new Interface | 91 |
0 | 0.00% |
|---|
| System Installed on time? | 91 |
0 | 0.00% |
|---|
| Average Collection size: |
| 39328 |
|---|
| Type | Count |
|---|
| Public | 87 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 69 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
| 2021 Apollo Responses by Sector |
|---|
| Apollo | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 107 | 8.55 |
0 | | 0 | | 0 | | 99 | 8.58 | 1 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 107 | 8.39 |
0 | | 0 | | 0 | | 99 | 8.40 | 1 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 106 | 8.33 |
0 | | 0 | | 0 | | 98 | 8.32 | 1 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 103 | 8.01 |
0 | | 0 | | 0 | | 97 | 7.99 | 1 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 105 | 8.44 |
0 | | 0 | | 0 | | 97 | 8.40 | 1 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 105 | 8.56 |
0 | | 0 | | 0 | | 97 | 8.55 | 1 | | 0 | | 0 | | 0 | |
|---|
| 2021 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 107 |
| | | 1 | | | | 7 | 28 | 71 | 9 | 8.55 | 9 |
|---|
| ILS Functionality | 107 |
| | | 1 | | | 3 | 5 | 40 | 58 | 9 | 8.39 | 9 |
|---|
| Print Functionality | 106 |
1 | | 1 | 1 | | 1 | 1 | 7 | 28 | 66 | 9 | 8.33 | 9 |
|---|
| Electronic Functionality | 103 |
| 2 | 1 | | 1 | 1 | 6 | 14 | 24 | 54 | 9 | 8.01 | 9 |
|---|
| Company Satisfaction | 105 |
1 | 1 | | | | 1 | 1 | 3 | 24 | 74 | 9 | 8.49 | 9 |
|---|
| Support Satisfaction | 105 |
| 1 | | | 1 | 1 | 2 | 4 | 28 | 68 | 9 | 8.44 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 105 |
| | 1 | | 1 | | | 6 | 22 | 75 | 9 | 8.56 | 9 |
|---|
| Open Source Interest | 99 |
48 | 8 | 11 | 4 | 3 | 14 | 2 | 3 | 3 | 3 | 0 | 2.10 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
3 | 2.73% |
|---|
| Considering new Interface | 110 |
0 | 0.00% |
|---|
| System Installed on time? | 110 |
0 | 0.00% |
|---|
| Average Collection size: |
| 38192 |
|---|
| Type | Count |
|---|
| Public | 103 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 96 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2020 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 84 |
| | | | | 2 | | 2 | 22 | 58 | 9 | 8.60 | 9 |
|---|
| ILS Functionality | 83 |
| | | | | 2 | | 6 | 30 | 45 | 9 | 8.40 | 9 |
|---|
| Print Functionality | 83 |
| | | | | 3 | | 2 | 28 | 50 | 9 | 8.47 | 9 |
|---|
| Electronic Functionality | 83 |
| 1 | | | 1 | 5 | 2 | 8 | 23 | 43 | 9 | 8.06 | 9 |
|---|
| Company Satisfaction | 82 |
| | | | | 1 | | 2 | 17 | 62 | 9 | 8.70 | 9 |
|---|
| Support Satisfaction | 83 |
| | | | | 4 | | 3 | 15 | 61 | 9 | 8.55 | 9 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 84 |
2 | | | | | 2 | 1 | 4 | 16 | 59 | 9 | 8.37 | 9 |
|---|
| Open Source Interest | 74 |
37 | 5 | 7 | 6 | 8 | 8 | 1 | 1 | 1 | | 0 | 1.76 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 88 |
1 | 1.14% |
|---|
| Considering new Interface | 88 |
0 | 0.00% |
|---|
| System Installed on time? | 88 |
0 | 0.00% |
|---|
| Average Collection size: |
| 38318 |
|---|
| Type | Count |
|---|
| Public | 88 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 76 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 100 |
| | | | | | 2 | 10 | 26 | 62 | 9 | 8.48 | 9 |
|---|
| ILS Functionality | 98 |
| | | | 1 | 1 | 4 | 11 | 30 | 51 | 9 | 8.26 | 9 |
|---|
| Print Functionality | 99 |
| | | | | 2 | 1 | 9 | 27 | 60 | 9 | 8.43 | 9 |
|---|
| Electronic Functionality | 97 |
3 | | | | 1 | 2 | 2 | 12 | 31 | 46 | 9 | 7.96 | 8 |
|---|
| Company Satisfaction | 100 |
| | | | | | 2 | 3 | 23 | 72 | 9 | 8.65 | 9 |
|---|
| Support Satisfaction | 99 |
| | | | | 2 | 2 | 2 | 21 | 72 | 9 | 8.61 | 9 |
|---|
| Support Improvement | 95 |
| | | | 2 | 15 | 5 | 8 | 16 | 49 | 9 | 7.77 | 9 |
|---|
| Company Loyalty | 94 |
1 | | | | 1 | 7 | 2 | 4 | 18 | 61 | 9 | 8.21 | 9 |
|---|
| Open Source Interest | 94 |
47 | 4 | 14 | 2 | 2 | 11 | 7 | 3 | 1 | 3 | 0 | 2.12 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 102 |
2 | 1.96% |
|---|
| Considering new Interface | 102 |
1 | 0.98% |
|---|
| System Installed on time? | 102 |
91 | 89.22% |
|---|
| Average Collection size: |
| 36611 |
|---|
| Type | Count |
|---|
| Public | 101 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 91 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
| | | | | 1 | 2 | 11 | 31 | 67 | 9 | 8.44 | 9 |
|---|
| ILS Functionality | 112 |
| | | | | 1 | 5 | 11 | 40 | 55 | 9 | 8.28 | 8 |
|---|
| Print Functionality | 111 |
2 | | | | 1 | 2 | 2 | 11 | 30 | 63 | 9 | 8.20 | 9 |
|---|
| Electronic Functionality | 110 |
1 | | | | | 4 | 7 | 17 | 37 | 44 | 9 | 7.94 | 8 |
|---|
| Company Satisfaction | 109 |
| | | | | 1 | 1 | 8 | 19 | 80 | 9 | 8.61 | 9 |
|---|
| Support Satisfaction | 109 |
| | | 1 | | 1 | 2 | 8 | 21 | 76 | 9 | 8.51 | 9 |
|---|
| Support Improvement | 109 |
1 | | | 1 | 6 | 17 | 6 | 9 | 21 | 48 | 9 | 7.44 | 8 |
|---|
| Company Loyalty | 110 |
| | | | | 2 | 3 | 11 | 21 | 73 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 106 |
58 | 9 | 9 | 5 | 9 | 10 | 4 | | 1 | 1 | 0 | 1.59 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 112 |
3 | 2.68% |
|---|
| Considering new Interface | 112 |
2 | 1.79% |
|---|
| System Installed on time? | 112 |
109 | 97.32% |
|---|
| Average Collection size: |
| 34660 |
|---|
| Type | Count |
|---|
| Public | 109 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 11 |
|---|
| [2] 10,001-100,000 | 96 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | | | 1 | | 5 | 6 | 32 | 87 | 9 | 8.51 | 9 |
|---|
| ILS Functionality | 130 |
| | | | 1 | 1 | 4 | 13 | 48 | 63 | 9 | 8.27 | 8 |
|---|
| Print Functionality | 131 |
2 | | | 1 | 2 | 3 | 5 | 6 | 33 | 79 | 9 | 8.19 | 9 |
|---|
| Electronic Functionality | 130 |
3 | | | | 2 | 3 | 6 | 12 | 40 | 64 | 9 | 7.99 | 8 |
|---|
| Company Satisfaction | 131 |
| | | | 2 | | 2 | 8 | 25 | 94 | 9 | 8.56 | 9 |
|---|
| Support Satisfaction | 129 |
| | 1 | 1 | | 1 | 1 | 8 | 19 | 98 | 9 | 8.57 | 9 |
|---|
| Support Improvement | 124 |
| 1 | | 1 | 3 | 25 | 4 | 9 | 20 | 61 | 9 | 7.56 | 8 |
|---|
| Company Loyalty | 130 |
| | 1 | | 1 | 2 | 3 | 10 | 16 | 97 | 9 | 8.50 | 9 |
|---|
| Open Source Interest | 130 |
73 | 9 | 15 | 7 | 12 | 8 | 1 | 2 | 1 | 2 | 0 | 1.49 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 134 |
0 | 0.00% |
|---|
| Considering new Interface | 134 |
2 | 1.49% |
|---|
| System Installed on time? | 134 |
127 | 94.78% |
|---|
| Average Collection size: |
| 31609 |
|---|
| Type | Count |
|---|
| Public | 133 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 13 |
|---|
| [2] 10,001-100,000 | 116 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 1 | | | | 1 | 2 | 5 | 23 | 70 | 9 | 8.50 | 9 |
|---|
| ILS Functionality | 103 |
| 1 | | | 1 | 1 | 3 | 6 | 31 | 60 | 9 | 8.33 | 9 |
|---|
| Print Functionality | 103 |
1 | | | | 1 | 2 | 1 | 6 | 23 | 69 | 9 | 8.42 | 9 |
|---|
| Electronic Functionality | 103 |
3 | | | | | 3 | 2 | 10 | 25 | 60 | 9 | 8.13 | 9 |
|---|
| Company Satisfaction | 102 |
1 | | | | 2 | 1 | 1 | 2 | 17 | 78 | 9 | 8.54 | 9 |
|---|
| Support Satisfaction | 102 |
1 | 1 | | 1 | 1 | 2 | | 2 | 14 | 80 | 9 | 8.47 | 9 |
|---|
| Support Improvement | 98 |
2 | | 1 | 1 | 3 | 15 | | 8 | 16 | 52 | 9 | 7.59 | 9 |
|---|
| Company Loyalty | 102 |
4 | | 1 | | 3 | 1 | 4 | 1 | 19 | 69 | 9 | 8.07 | 9 |
|---|
| Open Source Interest | 102 |
44 | 17 | 10 | 5 | 14 | 6 | 1 | 1 | 1 | 3 | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 106 |
1 | 0.94% |
|---|
| Considering new Interface | 106 |
1 | 0.94% |
|---|
| System Installed on time? | 106 |
102 | 96.23% |
|---|
| Average Collection size: |
| 32330 |
|---|
| Type | Count |
|---|
| Public | 106 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 95 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| | | | | 1 | | 7 | 23 | 79 | 9 | 8.63 | 9 |
|---|
| ILS Functionality | 109 |
| | | | | 1 | 2 | 7 | 33 | 66 | 9 | 8.48 | 9 |
|---|
| Print Functionality | 110 |
| 1 | | | | 1 | 2 | 5 | 23 | 78 | 9 | 8.54 | 9 |
|---|
| Electronic Functionality | 105 |
2 | 1 | | | | 2 | 4 | 9 | 23 | 64 | 9 | 8.17 | 9 |
|---|
| Company Satisfaction | 110 |
| | | | 1 | | | 4 | 18 | 87 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 109 |
| | | | | | | 5 | 14 | 90 | 9 | 8.78 | 9 |
|---|
| Support Improvement | 105 |
| | | | 2 | 16 | 2 | 5 | 17 | 63 | 9 | 7.98 | 9 |
|---|
| Company Loyalty | 108 |
3 | | 1 | | 1 | 1 | 2 | 1 | 16 | 83 | 9 | 8.38 | 9 |
|---|
| Open Source Interest | 104 |
53 | 11 | 11 | 9 | 5 | 6 | 2 | 3 | | 4 | 0 | 1.72 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 113 |
4 | 3.54% |
|---|
| Considering new Interface | 113 |
3 | 2.65% |
|---|
| System Installed on time? | 113 |
107 | 94.69% |
|---|
| Average Collection size: |
| 29898 |
|---|
| Type | Count |
|---|
| Public | 113 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 101 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 73 |
| | | | | 1 | | 6 | 19 | 47 | 9 | 8.52 | 9 |
|---|
| ILS Functionality | 73 |
| | | | | 1 | 2 | 5 | 32 | 33 | 9 | 8.29 | 8 |
|---|
| Print Functionality | 73 |
| | | | 1 | | 2 | 3 | 19 | 48 | 9 | 8.51 | 9 |
|---|
| Electronic Functionality | 70 |
| | | | 1 | 2 | 2 | 5 | 22 | 38 | 9 | 8.27 | 9 |
|---|
| Company Satisfaction | 73 |
| | | | | 1 | | 4 | 17 | 51 | 9 | 8.60 | 9 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | | 1 | 1 | 15 | 54 | 9 | 8.64 | 9 |
|---|
| Support Improvement | 71 |
| | | 1 | 3 | 8 | 3 | 2 | 16 | 38 | 9 | 7.85 | 9 |
|---|
| Company Loyalty | 72 |
| | | | 1 | | | 2 | 12 | 57 | 9 | 8.71 | 9 |
|---|
| Open Source Interest | 70 |
34 | 10 | 7 | 2 | 8 | 5 | | 1 | 1 | 2 | 0 | 1.71 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 74 |
0 | 0.00% |
|---|
| Considering new Interface | 74 |
0 | 0.00% |
|---|
| System Installed on time? | 74 |
71 | 95.95% |
|---|
| Average Collection size: |
| 25299 |
|---|
| Type | Count |
|---|
| Public | 74 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| | | | 1 | | | 3 | 14 | 36 | 9 | 8.54 | 9 |
|---|
| ILS Functionality | 54 |
| | | | | 1 | 1 | 4 | 17 | 31 | 9 | 8.41 | 9 |
|---|
| Print Functionality | 53 |
| | | | | | 1 | 3 | 15 | 34 | 9 | 8.55 | 9 |
|---|
| Electronic Functionality | 53 |
| 1 | | | | | 1 | 9 | 8 | 34 | 9 | 8.30 | 9 |
|---|
| Company Satisfaction | 54 |
| | | | | 1 | | 2 | 8 | 43 | 9 | 8.70 | 9 |
|---|
| Support Satisfaction | 54 |
| | | | | 1 | | 1 | 9 | 43 | 9 | 8.72 | 9 |
|---|
| Support Improvement | 53 |
| | | | 1 | 11 | | 3 | 6 | 32 | 9 | 7.85 | 9 |
|---|
| Company Loyalty | 53 |
1 | | | | | | 1 | 1 | 8 | 42 | 9 | 8.58 | 9 |
|---|
| Open Source Interest | 52 |
25 | 6 | 5 | | 5 | 5 | 2 | 1 | 1 | 2 | 0 | 2.04 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
0 | 0.00% |
|---|
| Considering new Interface | 54 |
0 | 0.00% |
|---|
| System Installed on time? | 54 |
54 | 100.00% |
|---|
| Average Collection size: |
| 30980 |
|---|
| Type | Count |
|---|
| Public | 54 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 7 |
|---|
| [2] 10,001-100,000 | 46 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 114 |
| | | | | 1 | 1 | 11 | 23 | 78 | 9 | 8.54 | 9 |
|---|
| ILS Functionality | 114 |
| | | | | | 2 | 15 | 27 | 70 | 9 | 8.45 | 9 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 113 |
| | | | | 2 | | 3 | 18 | 90 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 114 |
| | | | | | | 5 | 18 | 91 | 9 | 8.75 | 9 |
|---|
| Support Improvement | 111 |
| | | | | 15 | 6 | 12 | 16 | 62 | 9 | 7.94 | 9 |
|---|
| Company Loyalty | 112 |
3 | | | | | | 4 | 6 | 19 | 80 | 9 | 8.38 | 9 |
|---|
| Open Source Interest | 112 |
58 | 10 | 10 | 8 | 5 | 13 | 1 | 1 | | 6 | 0 | 1.84 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 118 |
0 | 0.00% |
|---|
| Considering new Interface | 118 |
0 | 0.00% |
|---|
| System Installed on time? | 118 |
114 | 96.61% |
|---|
| Average Collection size: |
| 25686 |
|---|
| Type | Count |
|---|
| Public | 118 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 99 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 53 |
| | | | | | 1 | 4 | 10 | 38 | 9 | 8.60 | 9 |
|---|
| ILS Functionality | 52 |
| | | | | 1 | 3 | 1 | 17 | 30 | 9 | 8.38 | 9 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 53 |
| | | | | | 1 | 2 | 11 | 39 | 9 | 8.66 | 9 |
|---|
| Support Satisfaction | 53 |
| | | | | | | 4 | 9 | 40 | 9 | 8.68 | 9 |
|---|
| Support Improvement | 50 |
| | | 1 | 1 | 6 | 3 | 3 | 9 | 27 | 9 | 7.82 | 9 |
|---|
| Company Loyalty | 53 |
| | | | 1 | 1 | | 1 | 5 | 45 | 9 | 8.70 | 9 |
|---|
| Open Source Interest | 51 |
22 | 7 | 4 | 3 | 2 | 6 | 2 | 2 | 1 | 2 | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
0 | 0.00% |
|---|
| Considering new Interface | 54 |
0 | 0.00% |
|---|
| System Installed on time? | 54 |
52 | 96.30% |
|---|
| Average Collection size: |
| 32723 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 46 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
| | | | | | 2 | 7 | 14 | 58 | 9 | 8.58 | 9 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 81 |
| | | | | 1 | 1 | 3 | 10 | 66 | 9 | 8.72 | 9 |
|---|
| Support Satisfaction | 81 |
| | | | | 2 | 1 | | 9 | 69 | 9 | 8.75 | 9 |
|---|
| Support Improvement | 80 |
| | | | | 7 | 1 | 11 | 11 | 50 | 9 | 8.20 | 9 |
|---|
| Company Loyalty | 81 |
| | | 1 | | 1 | | 3 | 8 | 68 | 9 | 8.70 | 9 |
|---|
| Open Source Interest | 78 |
34 | 8 | 7 | 7 | 8 | 9 | 1 | | | 4 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 84 |
0 | 0.00% |
|---|
| Considering new Interface | 84 |
0 | 0.00% |
|---|
| System Installed on time? | 84 |
79 | 94.05% |
|---|
| Average Collection size: |
| 30799 |
|---|
| Type | Count |
|---|
| Public | 84 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 78 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 35 |
| | | | | | | 6 | 10 | 19 | 9 | 8.37 | 9 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 35 |
| | | | | | | | 7 | 28 | 9 | 8.80 | 9 |
|---|
| Support Satisfaction | 35 |
| | | | | | | 1 | 5 | 29 | 9 | 8.80 | 9 |
|---|
| Support Improvement | 31 |
| | | | | 1 | 1 | 1 | 9 | 19 | 9 | 8.42 | 9 |
|---|
| Company Loyalty | 35 |
| | | | | | 1 | 1 | 3 | 30 | 9 | 8.77 | 9 |
|---|
| Open Source Interest | 35 |
14 | 4 | 2 | 4 | 2 | 3 | 1 | 2 | 1 | 2 | 0 | 2.54 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 35 |
0 | 0.00% |
|---|
| Considering new Interface | 35 |
2 | 5.71% |
|---|
| System Installed on time? | 35 |
34 | 97.14% |
|---|
| 2008 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | | 1 | 4 | 2 | 8 | 8.14 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | | 1 | 3 | 3 | 8 | 8.29 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | | | 1 | 3 | 3 | 8 | 8.29 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | | | | | 2 | 2 | 3 | 9 | 8.14 | 8 |
|---|
| Open Source Interest | 6 |
3 | 1 | 1 | 1 | | | | | | | 0 | 1.00 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| 2007 Survey Results |
| Product: Apollo |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 4 |
| | | | | | | | 3 | 1 | 8 | 8.25 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 7 |
| | | | | | | | 2 | 5 | 9 | 8.71 | 9 |
|---|
| Support Satisfaction | 7 |
| | | | | | | 1 | 1 | 5 | 9 | 8.57 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 7 |
| | | | | | | | 2 | 5 | 9 | 8.71 | 9 |
|---|
| Open Source Interest | 7 |
2 | | | | 1 | 2 | 1 | | | 1 | 0 | 4.14 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
0 | 0.00% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
1 | 14.29% |
|---|
2022 : gen: 8.41 company 8.45 loyalty 8.33 support 8.48
2021 : gen: 8.55 company 8.49 loyalty 8.56 support 8.44
2020 : gen: 8.60 company 8.70 loyalty 8.37 support 8.55
2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61
2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51
2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57
2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47
2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78
2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64
2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72
2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75
2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68
2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75
2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80
2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29
2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57
Comments (survey2021)
Open source still requires expertise and monitoring, and we do not have the staff or the knowledge to participate in cooperative development of a product.
Apollo has so many convenience features built in, and is very open to making changes based on customer suggestions. We do not see this kind of openness from other vendors.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Open source/LINUX was a disaster. Too difficult with LINUX. No time to learn SQL. Very difficult to manage. Crashed a lot.
(Library type: Public; collection size: small; ils satisfaction: 8)
Biblionix is very responsive to requests for minor fixes as well as ideas for future development.
(Library type: ; collection size: medium; ils satisfaction: 9)
We are incredibly frustrated with the API issue that keeps us from using third party vendors. We were part of beta testing regarding the ILS's new interface, and we were told that would be able track staff activity in that coming year. We are still waiting. This feature is very important to us for training purposes.
(Library type: Public; collection size: medium; ils satisfaction: 7)
[...]
(Library type: Public; collection size: small; ils satisfaction: 9)
I have been working in public libraries for 30 years. Of all the ILS companies I have worked with, Biblionix has the most responsive customer service I have ever encountered. Small problems are resolved the same day, medium problems within a few days, and large problems within a few weeks. In comparison, other ILS vendors struggle to resolve issues, if they are resolved at all.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Anyone can see, modify, and distribute the code as they see fit. This is why I don't like Open Source. Open source has become a movement and a way of working that reaches beyond software production.
(Library type: ; collection size: medium; ils satisfaction: 9)
We are a very small library & very happy with Apollo & Biblionix. We depend on our partnership with TSLAC for IT recommendations. We would not independently change any of our current products.
(Library type: Public; collection size: very small; ils satisfaction: 9)
Our library requires only very basic functions and features. However, it would be nice if the ILS included more flexible editing features.
(Library type: Other; collection size: medium; ils satisfaction: 7)
At this time the library is satisfied with the LIS that we are using
(Library type: Public; collection size: medium; ils satisfaction: 8)
Biblionix has been great to deal with. They also are constantly working on ways to make their product better. We recently started a Consortium of 5 libraries in Maine using Apollo and Biblionix has been responsive when working out details. We prefer to stay with them instead of joining Minerva but they will need to make their software compatible with joining Minerva in order for us to be part of the bigger Consortium in Maine.I know the Maine State Library/Maine Infonet plan on using federal funds to bring more libraries together and we want to be a part of it.
(Library type: Public; collection size: small; ils satisfaction: 9)
We've been extremely happy with Biblionix since we switched to them in 2017. They are always helpful when we have problems/questions; and our users seem equally pleased with the public side of the system.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Biblionix goes far and above what a large company would do for its customers. Our library had several requests for implementation of somewhat unique features. Biblionix did them all for no charge. Our library considered SirsiDynix Symphony as an alternate ILS, the annual fee for Symphony was 4 times the Biblionix quote. The SirsiDynix quote for setup was more than 12 times the Biblionix quote.
(Library type: Public; collection size: small; ils satisfaction: 9)
[..]
(Library type: Public; collection size: small; ils satisfaction: 8)
We are very happy with our automation system through Biblionix Apollo and have no intention of changing the platform at this time.
(Library type: Public; collection size: small; ils satisfaction: 9)
We are still getting used to our new system, but are very happy to this point.
(Library type: Public; collection size: small; ils satisfaction: 9)