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Statistical Report for Apollo

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Apollo Responses by Sector
ApolloallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1078.55 000998.581000
ILSFunctionality1078.39 000998.401000
PrintFunctionality1068.33 000988.321000
ElectronicFunctionality1038.01 000977.991000
SatisfactionCustomerSupport1058.44 000978.401000
CompanyLoyalty1058.56 000978.551000



2021 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction107 1 7 28 71 98.559
ILS Functionality107 1 3 5 40 58 98.399
Print Functionality106 1 1 1 1 1 7 28 66 98.339
Electronic Functionality103 2 1 1 1 6 14 24 54 98.019
Company Satisfaction105 1 1 1 1 3 24 74 98.499
Support Satisfaction105 1 1 1 2 4 28 68 98.449
Support Improvement0 00.00
Company Loyalty105 1 1 6 22 75 98.569
Open Source Interest99 48 8 11 4 3 14 2 3 3 3 02.101

CategoryTotalYespercent
Considering new ILS110 32.73%
Considering new Interface110 00.00%
System Installed on time?110 00.00%

Average Collection size: 38192

TypeCount
Public103
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00096
[3] 100,001-250,0009
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2020 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction84 2 2 22 58 98.609
ILS Functionality83 2 6 30 45 98.409
Print Functionality83 3 2 28 50 98.479
Electronic Functionality83 1 1 5 2 8 23 43 98.069
Company Satisfaction82 1 2 17 62 98.709
Support Satisfaction83 4 3 15 61 98.559
Support Improvement0 00.00
Company Loyalty84 2 2 1 4 16 59 98.379
Open Source Interest74 37 5 7 6 8 8 1 1 1 01.761

CategoryTotalYespercent
Considering new ILS88 11.14%
Considering new Interface88 00.00%
System Installed on time?88 00.00%

Average Collection size: 38318

TypeCount
Public88
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00076
[3] 100,001-250,0006
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 10 26 62 98.489
ILS Functionality98 1 1 4 11 30 51 98.269
Print Functionality99 2 1 9 27 60 98.439
Electronic Functionality97 3 1 2 2 12 31 46 97.968
Company Satisfaction100 2 3 23 72 98.659
Support Satisfaction99 2 2 2 21 72 98.619
Support Improvement95 2 15 5 8 16 49 97.779
Company Loyalty94 1 1 7 2 4 18 61 98.219
Open Source Interest94 47 4 14 2 2 11 7 3 1 3 02.121

CategoryTotalYespercent
Considering new ILS102 21.96%
Considering new Interface102 10.98%
System Installed on time?102 9189.22%

Average Collection size: 36611

TypeCount
Public101
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00091
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 2 11 31 67 98.449
ILS Functionality112 1 5 11 40 55 98.288
Print Functionality111 2 1 2 2 11 30 63 98.209
Electronic Functionality110 1 4 7 17 37 44 97.948
Company Satisfaction109 1 1 8 19 80 98.619
Support Satisfaction109 1 1 2 8 21 76 98.519
Support Improvement109 1 1 6 17 6 9 21 48 97.448
Company Loyalty110 2 3 11 21 73 98.459
Open Source Interest106 58 9 9 5 9 10 4 1 1 01.590

CategoryTotalYespercent
Considering new ILS112 32.68%
Considering new Interface112 21.79%
System Installed on time?112 10997.32%

Average Collection size: 34660

TypeCount
Public109
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,00011
[2] 10,001-100,00096
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 1 5 6 32 87 98.519
ILS Functionality130 1 1 4 13 48 63 98.278
Print Functionality131 2 1 2 3 5 6 33 79 98.199
Electronic Functionality130 3 2 3 6 12 40 64 97.998
Company Satisfaction131 2 2 8 25 94 98.569
Support Satisfaction129 1 1 1 1 8 19 98 98.579
Support Improvement124 1 1 3 25 4 9 20 61 97.568
Company Loyalty130 1 1 2 3 10 16 97 98.509
Open Source Interest130 73 9 15 7 12 8 1 2 1 2 01.490

CategoryTotalYespercent
Considering new ILS134 00.00%
Considering new Interface134 21.49%
System Installed on time?134 12794.78%

Average Collection size: 31609

TypeCount
Public133
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction102 1 1 2 5 23 70 98.509
ILS Functionality103 1 1 1 3 6 31 60 98.339
Print Functionality103 1 1 2 1 6 23 69 98.429
Electronic Functionality103 3 3 2 10 25 60 98.139
Company Satisfaction102 1 2 1 1 2 17 78 98.549
Support Satisfaction102 1 1 1 1 2 2 14 80 98.479
Support Improvement98 2 1 1 3 15 8 16 52 97.599
Company Loyalty102 4 1 3 1 4 1 19 69 98.079
Open Source Interest102 44 17 10 5 14 6 1 1 1 3 01.821

CategoryTotalYespercent
Considering new ILS106 10.94%
Considering new Interface106 10.94%
System Installed on time?106 10296.23%

Average Collection size: 32330

TypeCount
Public106
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00095
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction110 1 7 23 79 98.639
ILS Functionality109 1 2 7 33 66 98.489
Print Functionality110 1 1 2 5 23 78 98.549
Electronic Functionality105 2 1 2 4 9 23 64 98.179
Company Satisfaction110 1 4 18 87 98.729
Support Satisfaction109 5 14 90 98.789
Support Improvement105 2 16 2 5 17 63 97.989
Company Loyalty108 3 1 1 1 2 1 16 83 98.389
Open Source Interest104 53 11 11 9 5 6 2 3 4 01.720

CategoryTotalYespercent
Considering new ILS113 43.54%
Considering new Interface113 32.65%
System Installed on time?113 10794.69%

Average Collection size: 29898

TypeCount
Public113
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,000101
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction73 1 6 19 47 98.529
ILS Functionality73 1 2 5 32 33 98.298
Print Functionality73 1 2 3 19 48 98.519
Electronic Functionality70 1 2 2 5 22 38 98.279
Company Satisfaction73 1 4 17 51 98.609
Support Satisfaction72 1 1 1 15 54 98.649
Support Improvement71 1 3 8 3 2 16 38 97.859
Company Loyalty72 1 2 12 57 98.719
Open Source Interest70 34 10 7 2 8 5 1 1 2 01.711

CategoryTotalYespercent
Considering new ILS74 00.00%
Considering new Interface74 00.00%
System Installed on time?74 7195.95%

Average Collection size: 25299

TypeCount
Public74
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00067
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 14 36 98.549
ILS Functionality54 1 1 4 17 31 98.419
Print Functionality53 1 3 15 34 98.559
Electronic Functionality53 1 1 9 8 34 98.309
Company Satisfaction54 1 2 8 43 98.709
Support Satisfaction54 1 1 9 43 98.729
Support Improvement53 1 11 3 6 32 97.859
Company Loyalty53 1 1 1 8 42 98.589
Open Source Interest52 25 6 5 5 5 2 1 1 2 02.041

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 54100.00%

Average Collection size: 30980

TypeCount
Public54
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00046
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction114 1 1 11 23 78 98.549
ILS Functionality114 2 15 27 70 98.459
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction113 2 3 18 90 98.729
Support Satisfaction114 5 18 91 98.759
Support Improvement111 15 6 12 16 62 97.949
Company Loyalty112 3 4 6 19 80 98.389
Open Source Interest112 58 10 10 8 5 13 1 1 6 01.840

CategoryTotalYespercent
Considering new ILS118 00.00%
Considering new Interface118 00.00%
System Installed on time?118 11496.61%

Average Collection size: 25686

TypeCount
Public118
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,00017
[2] 10,001-100,00099
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction53 1 4 10 38 98.609
ILS Functionality52 1 3 1 17 30 98.389
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction53 1 2 11 39 98.669
Support Satisfaction53 4 9 40 98.689
Support Improvement50 1 1 6 3 3 9 27 97.829
Company Loyalty53 1 1 1 5 45 98.709
Open Source Interest51 22 7 4 3 2 6 2 2 1 2 02.241

CategoryTotalYespercent
Considering new ILS54 00.00%
Considering new Interface54 00.00%
System Installed on time?54 5296.30%

Average Collection size: 32723

TypeCount
Public53
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00046
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction81 2 7 14 58 98.589
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction81 1 1 3 10 66 98.729
Support Satisfaction81 2 1 9 69 98.759
Support Improvement80 7 1 11 11 50 98.209
Company Loyalty81 1 1 3 8 68 98.709
Open Source Interest78 34 8 7 7 8 9 1 4 02.081

CategoryTotalYespercent
Considering new ILS84 00.00%
Considering new Interface84 00.00%
System Installed on time?84 7994.05%

Average Collection size: 30799

TypeCount
Public84
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00078
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 6 10 19 98.379
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction35 7 28 98.809
Support Satisfaction35 1 5 29 98.809
Support Improvement31 1 1 1 9 19 98.429
Company Loyalty35 1 1 3 30 98.779
Open Source Interest35 14 4 2 4 2 3 1 2 1 2 02.541

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 25.71%
System Installed on time?35 3497.14%





2008 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 4 2 88.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 3 3 88.298
Support Satisfaction7 1 3 3 88.298
Support Improvement0 not applicable
Company Loyalty7 2 2 3 98.148
Open Source Interest6 3 1 1 1 01.001

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 685.71%





2007 Survey Results
Product: Apollo Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction4 3 1 88.258
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 2 5 98.719
Support Satisfaction7 1 1 5 98.579
Support Improvement0 not applicable
Company Loyalty7 2 5 98.719
Open Source Interest7 2 1 2 1 1 04.145

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 114.29%




2021 : gen: 8.55 company 8.49 loyalty 8.56 support 8.44

2020 : gen: 8.60 company 8.70 loyalty 8.37 support 8.55

2019 : gen: 8.48 company 8.65 loyalty 8.21 support 8.61

2018 : gen: 8.44 company 8.61 loyalty 8.45 support 8.51

2017 : gen: 8.51 company 8.56 loyalty 8.50 support 8.57

2016 : gen: 8.50 company 8.54 loyalty 8.07 support 8.47

2015 : gen: 8.63 company 8.72 loyalty 8.38 support 8.78

2014 : gen: 8.52 company 8.60 loyalty 8.71 support 8.64

2013 : gen: 8.54 company 8.70 loyalty 8.58 support 8.72

2012 : gen: 8.54 company 8.72 loyalty 8.38 support 8.75

2011 : gen: 8.60 company 8.66 loyalty 8.70 support 8.68

2010 : gen: 8.58 company 8.72 loyalty 8.70 support 8.75

2009 : gen: 8.37 company 8.80 loyalty 8.77 support 8.80

2008 : gen: 8.14 company 8.29 loyalty 8.14 support 8.29

2007 : gen: 8.25 company 8.71 loyalty 8.71 support 8.57

Comments (survey2021)

Open source still requires expertise and monitoring, and we do not have the staff or the knowledge to participate in cooperative development of a product. Apollo has so many convenience features built in, and is very open to making changes based on customer suggestions. We do not see this kind of openness from other vendors. (Library type: Public; collection size: medium; ils satisfaction: 9)

Open source/LINUX was a disaster. Too difficult with LINUX. No time to learn SQL. Very difficult to manage. Crashed a lot. (Library type: Public; collection size: small; ils satisfaction: 8)

Biblionix is very responsive to requests for minor fixes as well as ideas for future development. (Library type: ; collection size: medium; ils satisfaction: 9)

We are incredibly frustrated with the API issue that keeps us from using third party vendors. We were part of beta testing regarding the ILS's new interface, and we were told that would be able track staff activity in that coming year. We are still waiting. This feature is very important to us for training purposes. (Library type: Public; collection size: medium; ils satisfaction: 7)

[...] (Library type: Public; collection size: small; ils satisfaction: 9)

I have been working in public libraries for 30 years. Of all the ILS companies I have worked with, Biblionix has the most responsive customer service I have ever encountered. Small problems are resolved the same day, medium problems within a few days, and large problems within a few weeks. In comparison, other ILS vendors struggle to resolve issues, if they are resolved at all. (Library type: Public; collection size: medium; ils satisfaction: 9)

Anyone can see, modify, and distribute the code as they see fit. This is why I don't like Open Source. Open source has become a movement and a way of working that reaches beyond software production. (Library type: ; collection size: medium; ils satisfaction: 9)

We are a very small library & very happy with Apollo & Biblionix. We depend on our partnership with TSLAC for IT recommendations. We would not independently change any of our current products. (Library type: Public; collection size: very small; ils satisfaction: 9)

Our library requires only very basic functions and features. However, it would be nice if the ILS included more flexible editing features. (Library type: Other; collection size: medium; ils satisfaction: 7)

At this time the library is satisfied with the LIS that we are using (Library type: Public; collection size: medium; ils satisfaction: 8)

Biblionix has been great to deal with. They also are constantly working on ways to make their product better. We recently started a Consortium of 5 libraries in Maine using Apollo and Biblionix has been responsive when working out details. We prefer to stay with them instead of joining Minerva but they will need to make their software compatible with joining Minerva in order for us to be part of the bigger Consortium in Maine.I know the Maine State Library/Maine Infonet plan on using federal funds to bring more libraries together and we want to be a part of it. (Library type: Public; collection size: small; ils satisfaction: 9)

We've been extremely happy with Biblionix since we switched to them in 2017. They are always helpful when we have problems/questions; and our users seem equally pleased with the public side of the system. (Library type: Public; collection size: medium; ils satisfaction: 9)

Biblionix goes far and above what a large company would do for its customers. Our library had several requests for implementation of somewhat unique features. Biblionix did them all for no charge. Our library considered SirsiDynix Symphony as an alternate ILS, the annual fee for Symphony was 4 times the Biblionix quote. The SirsiDynix quote for setup was more than 12 times the Biblionix quote. (Library type: Public; collection size: small; ils satisfaction: 9)

[..] (Library type: Public; collection size: small; ils satisfaction: 8)

We are very happy with our automation system through Biblionix Apollo and have no intention of changing the platform at this time. (Library type: Public; collection size: small; ils satisfaction: 9)

We are still getting used to our new system, but are very happy to this point. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS