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Statistical Report for Alexandria

2022 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6						1			5		8	7.50	8
ILS Functionality	6						1		1	4		8	7.33	8
Print Functionality	6							1		3	2	8	8.00	8
Electronic Functionality	5						1		3	1		7	6.80	7
Company Satisfaction	6						1		1	1	3	9	7.83	9
Support Satisfaction	6						1		1		4	9	8.00	9
Support Improvement	0											0	0.00
Company Loyalty	6		1							2	3	9	7.33	9
Open Source Interest	6	1	1		1			1	1		1	0	4.33	6

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	0	0.00%
System Installed on time?	7	0	0.00%

Average Collection size:		94953

Type	Count
Public	4
Academic	1
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	2
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Alexandria Responses by Sector
Alexandria	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	7	7.57	0		0		0		4		0		0		2		0
ILSFunctionality	7	7.86	0		0		0		4		0		0		2		0
PrintFunctionality	7	8.29	0		0		0		4		0		0		2		0
ElectronicFunctionality	6	7.00	0		0		0		3		0		0		2		0
SatisfactionCustomerSupport	7	8.71	0		0		0		4		0		0		2		0
CompanyLoyalty	7	7.71	0		0		0		4		0		0		2		0

2021 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7			1					1	1	4	9	7.57	9
ILS Functionality	7					1				3	3	8	7.86	8
Print Functionality	7						1			1	5	9	8.29	9
Electronic Functionality	6	1							1	1	3	9	7.00	9
Company Satisfaction	7								1	1	5	9	8.57	9
Support Satisfaction	7								1		6	9	8.71	9
Support Improvement	0											0	0.00
Company Loyalty	7						2			1	4	9	7.71	9
Open Source Interest	6	2	1				1	2				0	3.00	5

Category	Total	percent
Considering new ILS	8	0.00%
Considering new Interface	8	0.00%
System Installed on time?	8	0.00%

Average Collection size:		119906

Type	Count
Public	5
Academic	0
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	5
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2020 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	5			1			1	1			2	9	6.20	6
ILS Functionality	5			1			1		1	1	1	2	6.20	7
Print Functionality	5								2	1	2	7	8.00	8
Electronic Functionality	5	1		2							2	2	4.40	2
Company Satisfaction	5			1							4	9	7.60	9
Support Satisfaction	5			1							4	9	7.60	9
Support Improvement	0											0	0.00
Company Loyalty	5	2							1		2	0	5.00	7
Open Source Interest	5	4		1								0	0.40	0

Category	Total	Yes	percent
Considering new ILS	8	2	25.00%
Considering new Interface	8	0	0.00%
System Installed on time?	8	0	0.00%

Average Collection size:		22967

Type	Count
Public	6
Academic	1
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	7
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9						1		2	2	4	9	7.89	8
ILS Functionality	9						1		2	4	2	8	7.67	8
Print Functionality	9							2	1	4	2	8	7.67	8
Electronic Functionality	7		1				3	1		1	1	5	5.57	5
Company Satisfaction	9								2	3	4	9	8.22	8
Support Satisfaction	9									5	4	8	8.44	8
Support Improvement	9						4	2	1	1	1	5	6.22	6
Company Loyalty	9					1		1	2	1	4	9	7.56	8
Open Source Interest	8	3	1	1		1	1	1				0	2.25	2

Category	Total	Yes	percent
Considering new ILS	9	1	11.11%
Considering new Interface	9	0	0.00%
System Installed on time?	9	7	77.78%

Average Collection size:		23437

Type	Count
Public	5
Academic	0
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14		1		1	1		2	4		5	9	6.64	7
ILS Functionality	14		1			1		3	4	1	4	7	6.79	7
Print Functionality	14			1		1		1	3	3	5	9	7.29	8
Electronic Functionality	11			1	3	1		1	2	1	2	3	5.55	6
Company Satisfaction	13			1		1	1	1	2	3	4	9	7.00	8
Support Satisfaction	14					1	1	2	1	1	8	9	7.71	9
Support Improvement	13					3	6			2	2	5	5.85	5
Company Loyalty	14	3		2			2		2		5	9	5.21	7
Open Source Interest	13	6	3	1				1	2			0	1.92	1

Category	Total	Yes	percent
Considering new ILS	14	3	21.43%
Considering new Interface	14	2	14.29%
System Installed on time?	14	11	78.57%

Average Collection size:		51529

Type	Count
Public	4
Academic	2
School	8
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	9
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10				1			1		3	5	9	7.80	9
ILS Functionality	10				1				1	3	5	9	7.90	9
Print Functionality	9							1	1	3	4	9	8.11	8
Electronic Functionality	9				1	1	1		1	2	3	9	6.89	8
Company Satisfaction	10							1	2	3	4	9	8.00	8
Support Satisfaction	10					1		1	2		6	9	7.80	9
Support Improvement	8						4	1			3	5	6.63	6
Company Loyalty	9			1				1		4	3	8	7.44	8
Open Source Interest	10	2	2			3	1		1	1		4	3.40	4

Category	Total	Yes	percent
Considering new ILS	10	3	30.00%
Considering new Interface	10	0	0.00%
System Installed on time?	10	10	100.00%

Average Collection size:		26121

Type	Count
Public	5
Academic	1
School	4
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	8
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2016 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20	1					1	2	6	4	6	7	7.25	8
ILS Functionality	20					1		3	8	3	5	7	7.35	7
Print Functionality	20							1	7	4	8	9	7.95	8
Electronic Functionality	19		1		1	1	3	5	3	2	3	6	6.16	6
Company Satisfaction	20		1				1	3	4	4	7	9	7.35	8
Support Satisfaction	20	1						2	5	4	8	9	7.55	8
Support Improvement	18	1					5	3	4	2	3	5	6.33	7
Company Loyalty	20	1			1			4	3	2	9	9	7.25	8
Open Source Interest	18	11		1		2	1	2		1		0	1.94	0

Category	Total	Yes	percent
Considering new ILS	20	3	15.00%
Considering new Interface	20	2	10.00%
System Installed on time?	20	20	100.00%

Average Collection size:		143506

Type	Count
Public	9
Academic	3
School	7
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	2
[2] 10,001-100,000	14
[3] 100,001-250,000	1
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2015 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	17			2					2	5	8	9	7.65	8
ILS Functionality	17			1				2	2	6	6	8	7.65	8
Print Functionality	16				1	1		1	1	5	7	9	7.69	8
Electronic Functionality	16		2	1		2	1	2	2	1	5	9	6.00	7
Company Satisfaction	17			1	1				2	5	8	9	7.71	8
Support Satisfaction	17		1		1			1	3	2	9	9	7.53	9
Support Improvement	17					2	4	1	2	2	6	9	6.94	7
Company Loyalty	17	2					1	2	2	2	8	9	7.00	8
Open Source Interest	17	8	1	3	1		1		3			0	2.12	1

Category	Total	Yes	percent
Considering new ILS	17	2	11.76%
Considering new Interface	17	2	11.76%
System Installed on time?	17	13	76.47%

Average Collection size:		47984

Type	Count
Public	9
Academic	0
School	8
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	14
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	23	1	2			1		3	8	4	4	7	6.43	7
ILS Functionality	23		3	1				3	7	4	5	7	6.48	7
Print Functionality	23	1	3	1					6	4	8	9	6.57	8
Electronic Functionality	21	1	3	1	1	1	2	2	4	4	2	7	5.33	6
Company Satisfaction	23		3	1			2	3	3	4	7	9	6.48	7
Support Satisfaction	22		2			1	3	1	5	2	8	9	6.82	7
Support Improvement	22	1	1			3	11	1	2		3	5	5.23	5
Company Loyalty	23	6	1	2	2		1		2	4	5	0	4.65	5
Open Source Interest	22	5	3	2			3	4	3	1	1	0	3.82	5

Category	Total	Yes	percent
Considering new ILS	23	1	4.35%
Considering new Interface	23	1	4.35%
System Installed on time?	23	22	95.65%

Average Collection size:		45748

Type	Count
Public	8
Academic	2
School	13
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	5
[2] 10,001-100,000	12
[3] 100,001-250,000	0
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1	2	1				9	3	8	6.94	8
ILS Functionality	16			1	1	2		1		7	4	8	6.94	8
Print Functionality	16			1		2	1		1	6	5	8	7.19	8
Electronic Functionality	16			1	2	1	3			6	3	8	6.38	8
Company Satisfaction	16	1		1	1	1	1		1	4	6	9	6.69	8
Support Satisfaction	15				2	1	1	1	1	2	7	9	7.13	8
Support Improvement	15			2	2		4	3		2	2	5	5.47	5
Company Loyalty	16	1	1	1	2	1				3	7	9	6.25	8
Open Source Interest	14	3	3				5	2	1			5	3.36	5

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	1	6.25%
System Installed on time?	16	15	93.75%

Average Collection size:		85579

Type	Count
Public	7
Academic	0
School	9
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	9
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1					2	2	2	2	6	6.78	7
ILS Functionality	9					1		1	2	3	2	8	7.33	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9				1			1		5	2	8	7.44	8
Support Satisfaction	9								2	4	3	8	8.11	8
Support Improvement	9						3			4	2	8	7.22	8
Company Loyalty	9	1					2	1	1	2	2	5	6.33	7
Open Source Interest	9		1	2	1	1	1	1		1	1	2	4.44	4

Category	Total	Yes	percent
Considering new ILS	9	2	22.22%
Considering new Interface	9	0	0.00%
System Installed on time?	9	9	100.00%

Average Collection size:		49897

Type	Count
Public	8
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	7
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6							1	1	4		8	7.50	8
ILS Functionality	6							1	1	4		8	7.50	8
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	6									5	1	8	8.17	8
Support Satisfaction	6									4	2	8	8.33	8
Support Improvement	5						2	1			2	5	6.80	6
Company Loyalty	6							1	1	2	2	8	7.83	8
Open Source Interest	6	1	1	1	1	1	1					0	2.50	3

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	1	16.67%
System Installed on time?	6	6	100.00%

Average Collection size:		57598

Type	Count
Public	5
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: Alexandria		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6						1	2	1	2		6	6.67	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	6						1		1	4		8	7.33	8
Support Satisfaction	6						1		1	2	2	8	7.67	8
Support Improvement	6						3			2	1	5	6.67	8
Company Loyalty	6			1			1	1		2	1	8	6.33	8
Open Source Interest	6	2			2		1			1		0	3.17	3

Category	Total	Yes	percent
Considering new ILS	6	1	16.67%
Considering new Interface	6	0	0.00%
System Installed on time?	6	6	100.00%

Average Collection size:		35620

Type	Count
Public	4
Academic	1
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	5
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

4 Responses for Alexandria in 2009

5 Responses for Alexandria in 2008

5 Responses for Alexandria in 2007

2022 : gen: 7.50 company 7.83 loyalty 7.33 support 8.00

2021 : gen: 7.57 company 8.57 loyalty 7.71 support 8.71

2020 : gen: 6.20 company 7.60 loyalty 5.00 support 7.60

2019 : gen: 7.89 company 8.22 loyalty 7.56 support 8.44

2018 : gen: 6.64 company 7.00 loyalty 5.21 support 7.71

2017 : gen: 7.80 company 8.00 loyalty 7.44 support 7.80

2016 : gen: 7.25 company 7.35 loyalty 7.25 support 7.55

2015 : gen: 7.65 company 7.71 loyalty 7.00 support 7.53

2014 : gen: 6.43 company 6.48 loyalty 4.65 support 6.82

2013 : gen: 6.94 company 6.69 loyalty 6.25 support 7.13

2012 : gen: 6.78 company 7.44 loyalty 6.33 support 8.11

2011 : gen: 7.50 company 8.17 loyalty 7.83 support 8.33

2010 : gen: 6.67 company 7.33 loyalty 6.33 support 7.67

Comments (survey2021)

Our electronic (ebooks and audio books) are managed by Nebraska Library Commission and Overdrive. In order to have the electronic sources included in our catalog we would have to pay an extra fee. We chose not to do this becuse of the cost. (Library type: Public; collection size: very small; ils satisfaction: 7)

While drawn to the concept of open source, we have chosen to remain with Alexandria (hosted by them) because they provide the modern functionality we need at a price far lower than the open source options available to us. I remain surprised that there aren't more small libraries using this ILS. (Library type: Public; collection size: small; ils satisfaction: 9)

We recently moved from an installed client of Alexandria (version 6) to online (version 7) They have dumbed down the program and eliminated the boolean modifiers in their reports and exports. There are many issues/problems with this version 7 and we are actively looking at other ILS that support school libraries (Library type: School; collection size: large; ils satisfaction: 2)

ILS

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