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Statistical Report for Alexandria

Statistics according to type and size categories

The following table presents the 2021 results according to the type and size of the library.

2021 Alexandria Responses by Sector
AlexandriaallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS77.57 00040020
ILSFunctionality77.86 00040020
PrintFunctionality78.29 00040020
ElectronicFunctionality67.00 00030020
SatisfactionCustomerSupport78.71 00040020
CompanyLoyalty77.71 00040020



2021 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 1 4 97.579
ILS Functionality7 1 3 3 87.868
Print Functionality7 1 1 5 98.299
Electronic Functionality6 1 1 1 3 97.009
Company Satisfaction7 1 1 5 98.579
Support Satisfaction7 1 6 98.719
Support Improvement0 00.00
Company Loyalty7 2 1 4 97.719
Open Source Interest6 2 1 1 2 03.005

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 00.00%

Average Collection size: 119906

TypeCount
Public5
Academic0
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2020 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 1 2 96.206
ILS Functionality5 1 1 1 1 1 26.207
Print Functionality5 2 1 2 78.008
Electronic Functionality5 1 2 2 24.402
Company Satisfaction5 1 4 97.609
Support Satisfaction5 1 4 97.609
Support Improvement0 00.00
Company Loyalty5 2 1 2 05.007
Open Source Interest5 4 1 00.400

CategoryTotalYespercent
Considering new ILS8 225.00%
Considering new Interface8 00.00%
System Installed on time?8 00.00%

Average Collection size: 22967

TypeCount
Public6
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0007
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 4 97.898
ILS Functionality9 1 2 4 2 87.678
Print Functionality9 2 1 4 2 87.678
Electronic Functionality7 1 3 1 1 1 55.575
Company Satisfaction9 2 3 4 98.228
Support Satisfaction9 5 4 88.448
Support Improvement9 4 2 1 1 1 56.226
Company Loyalty9 1 1 2 1 4 97.568
Open Source Interest8 3 1 1 1 1 1 02.252

CategoryTotalYespercent
Considering new ILS9 111.11%
Considering new Interface9 00.00%
System Installed on time?9 777.78%

Average Collection size: 23437

TypeCount
Public5
Academic0
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 1 1 2 4 5 96.647
ILS Functionality14 1 1 3 4 1 4 76.797
Print Functionality14 1 1 1 3 3 5 97.298
Electronic Functionality11 1 3 1 1 2 1 2 35.556
Company Satisfaction13 1 1 1 1 2 3 4 97.008
Support Satisfaction14 1 1 2 1 1 8 97.719
Support Improvement13 3 6 2 2 55.855
Company Loyalty14 3 2 2 2 5 95.217
Open Source Interest13 6 3 1 1 2 01.921

CategoryTotalYespercent
Considering new ILS14 321.43%
Considering new Interface14 214.29%
System Installed on time?14 1178.57%

Average Collection size: 51529

TypeCount
Public4
Academic2
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 3 5 97.809
ILS Functionality10 1 1 3 5 97.909
Print Functionality9 1 1 3 4 98.118
Electronic Functionality9 1 1 1 1 2 3 96.898
Company Satisfaction10 1 2 3 4 98.008
Support Satisfaction10 1 1 2 6 97.809
Support Improvement8 4 1 3 56.636
Company Loyalty9 1 1 4 3 87.448
Open Source Interest10 2 2 3 1 1 1 43.404

CategoryTotalYespercent
Considering new ILS10 330.00%
Considering new Interface10 00.00%
System Installed on time?10 10100.00%

Average Collection size: 26121

TypeCount
Public5
Academic1
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 1 2 6 4 6 77.258
ILS Functionality20 1 3 8 3 5 77.357
Print Functionality20 1 7 4 8 97.958
Electronic Functionality19 1 1 1 3 5 3 2 3 66.166
Company Satisfaction20 1 1 3 4 4 7 97.358
Support Satisfaction20 1 2 5 4 8 97.558
Support Improvement18 1 5 3 4 2 3 56.337
Company Loyalty20 1 1 4 3 2 9 97.258
Open Source Interest18 11 1 2 1 2 1 01.940

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 210.00%
System Installed on time?20 20100.00%

Average Collection size: 143506

TypeCount
Public9
Academic3
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00014
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 2 2 5 8 97.658
ILS Functionality17 1 2 2 6 6 87.658
Print Functionality16 1 1 1 1 5 7 97.698
Electronic Functionality16 2 1 2 1 2 2 1 5 96.007
Company Satisfaction17 1 1 2 5 8 97.718
Support Satisfaction17 1 1 1 3 2 9 97.539
Support Improvement17 2 4 1 2 2 6 96.947
Company Loyalty17 2 1 2 2 2 8 97.008
Open Source Interest17 8 1 3 1 1 3 02.121

CategoryTotalYespercent
Considering new ILS17 211.76%
Considering new Interface17 211.76%
System Installed on time?17 1376.47%

Average Collection size: 47984

TypeCount
Public9
Academic0
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00014
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 2 1 3 8 4 4 76.437
ILS Functionality23 3 1 3 7 4 5 76.487
Print Functionality23 1 3 1 6 4 8 96.578
Electronic Functionality21 1 3 1 1 1 2 2 4 4 2 75.336
Company Satisfaction23 3 1 2 3 3 4 7 96.487
Support Satisfaction22 2 1 3 1 5 2 8 96.827
Support Improvement22 1 1 3 11 1 2 3 55.235
Company Loyalty23 6 1 2 2 1 2 4 5 04.655
Open Source Interest22 5 3 2 3 4 3 1 1 03.825

CategoryTotalYespercent
Considering new ILS23 14.35%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 45748

TypeCount
Public8
Academic2
School13
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 2 1 9 3 86.948
ILS Functionality16 1 1 2 1 7 4 86.948
Print Functionality16 1 2 1 1 6 5 87.198
Electronic Functionality16 1 2 1 3 6 3 86.388
Company Satisfaction16 1 1 1 1 1 1 4 6 96.698
Support Satisfaction15 2 1 1 1 1 2 7 97.138
Support Improvement15 2 2 4 3 2 2 55.475
Company Loyalty16 1 1 1 2 1 3 7 96.258
Open Source Interest14 3 3 5 2 1 53.365

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 16.25%
System Installed on time?16 1593.75%

Average Collection size: 85579

TypeCount
Public7
Academic0
School9
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 2 2 66.787
ILS Functionality9 1 1 2 3 2 87.338
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 5 2 87.448
Support Satisfaction9 2 4 3 88.118
Support Improvement9 3 4 2 87.228
Company Loyalty9 1 2 1 1 2 2 56.337
Open Source Interest9 1 2 1 1 1 1 1 1 24.444

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 9100.00%

Average Collection size: 49897

TypeCount
Public8
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 4 87.508
ILS Functionality6 1 1 4 87.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 5 1 88.178
Support Satisfaction6 4 2 88.338
Support Improvement5 2 1 2 56.806
Company Loyalty6 1 1 2 2 87.838
Open Source Interest6 1 1 1 1 1 1 02.503

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 116.67%
System Installed on time?6 6100.00%

Average Collection size: 57598

TypeCount
Public5
Academic0
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Alexandria Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 2 1 2 66.677
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 4 87.338
Support Satisfaction6 1 1 2 2 87.678
Support Improvement6 3 2 1 56.678
Company Loyalty6 1 1 1 2 1 86.338
Open Source Interest6 2 2 1 1 03.173

CategoryTotalYespercent
Considering new ILS6 116.67%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 35620

TypeCount
Public4
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for Alexandria in 2009

5 Responses for Alexandria in 2008

5 Responses for Alexandria in 2007

2021 : gen: 7.57 company 8.57 loyalty 7.71 support 8.71

2020 : gen: 6.20 company 7.60 loyalty 5.00 support 7.60

2019 : gen: 7.89 company 8.22 loyalty 7.56 support 8.44

2018 : gen: 6.64 company 7.00 loyalty 5.21 support 7.71

2017 : gen: 7.80 company 8.00 loyalty 7.44 support 7.80

2016 : gen: 7.25 company 7.35 loyalty 7.25 support 7.55

2015 : gen: 7.65 company 7.71 loyalty 7.00 support 7.53

2014 : gen: 6.43 company 6.48 loyalty 4.65 support 6.82

2013 : gen: 6.94 company 6.69 loyalty 6.25 support 7.13

2012 : gen: 6.78 company 7.44 loyalty 6.33 support 8.11

2011 : gen: 7.50 company 8.17 loyalty 7.83 support 8.33

2010 : gen: 6.67 company 7.33 loyalty 6.33 support 7.67

Comments (survey2021)

Our electronic (ebooks and audio books) are managed by Nebraska Library Commission and Overdrive. In order to have the electronic sources included in our catalog we would have to pay an extra fee. We chose not to do this becuse of the cost. (Library type: Public; collection size: very small; ils satisfaction: 7)

While drawn to the concept of open source, we have chosen to remain with Alexandria (hosted by them) because they provide the modern functionality we need at a price far lower than the open source options available to us. I remain surprised that there aren't more small libraries using this ILS. (Library type: Public; collection size: small; ils satisfaction: 9)

We recently moved from an installed client of Alexandria (version 6) to online (version 7) They have dumbed down the program and eliminated the boolean modifiers in their reports and exports. There are many issues/problems with this version 7 and we are actively looking at other ILS that support school libraries (Library type: School; collection size: large; ils satisfaction: 2)

ILS