Statistical Report for AbsysNet
Statistics according to type and size categories
The following table presents the 2021 results according to the type and size of the library.
2021 AbsysNet Responses by Sector |
AbsysNet | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 7 | 6.86 |
0 | | 0 | | 2 | | 3 | | 0 | | 0 | | 0 | | 0 | |
ILSFunctionality | 7 | 6.86 |
0 | | 0 | | 2 | | 3 | | 0 | | 0 | | 0 | | 0 | |
PrintFunctionality | 7 | 7.86 |
0 | | 0 | | 2 | | 3 | | 0 | | 0 | | 0 | | 0 | |
ElectronicFunctionality | 7 | 5.43 |
0 | | 0 | | 2 | | 3 | | 0 | | 0 | | 0 | | 0 | |
SatisfactionCustomerSupport | 6 | 6.83 |
0 | | 0 | | 2 | | 2 | | 0 | | 0 | | 0 | | 0 | |
CompanyLoyalty | 6 | 5.67 |
0 | | 0 | | 2 | | 2 | | 0 | | 0 | | 0 | | 0 | |
2021 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | 1 | | 1 | 3 | 1 | 1 | 7 | 6.86 | 7 |
ILS Functionality | 7 |
| | | | 1 | | 2 | 1 | 2 | 1 | 6 | 6.86 | 7 |
Print Functionality | 7 |
| | | | | | | 3 | 2 | 2 | 7 | 7.86 | 8 |
Electronic Functionality | 7 |
1 | | | | 1 | 1 | 1 | 2 | | 1 | 7 | 5.43 | 6 |
Company Satisfaction | 5 |
| | | | | 1 | | | 3 | 1 | 8 | 7.60 | 8 |
Support Satisfaction | 6 |
| | | | 1 | 1 | | 2 | | 2 | 7 | 6.83 | 7 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 6 |
1 | | | 1 | 1 | | | | | 3 | 9 | 5.67 | 9 |
Open Source Interest | 6 |
3 | 1 | 1 | | | | | | 1 | | 0 | 1.83 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 8 |
0 | 0.00% |
Considering new Interface | 8 |
0 | 0.00% |
System Installed on time? | 8 |
0 | 0.00% |
Average Collection size: |
| 445566 |
Type | Count |
Public | 4 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2020 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 6 |
| | | | | | | 3 | | 3 | 7 | 8.00 | 9 |
ILS Functionality | 6 |
| | | | | | | 2 | 1 | 3 | 9 | 8.17 | 9 |
Print Functionality | 6 |
| | | | | | | 1 | 1 | 4 | 9 | 8.50 | 9 |
Electronic Functionality | 6 |
| | | | 1 | | 1 | 1 | | 3 | 9 | 7.33 | 9 |
Company Satisfaction | 6 |
| | | | 3 | | 1 | 1 | | 1 | 4 | 5.67 | 6 |
Support Satisfaction | 6 |
| | | | 3 | | 2 | | | 1 | 4 | 5.50 | 6 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 5 |
1 | | | | | | | 1 | | 3 | 9 | 6.80 | 9 |
Open Source Interest | 6 |
3 | 1 | | | | 1 | 1 | | | | 0 | 2.00 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 6 |
0 | 0.00% |
Considering new Interface | 6 |
0 | 0.00% |
System Installed on time? | 6 |
0 | 0.00% |
Average Collection size: |
| 457761 |
Type | Count |
Public | 4 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2019 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | 1 | 1 | | 1 | 5 | 4 | 2 | 1 | 6 | 6.20 | 6 |
ILS Functionality | 15 |
| | | 1 | | | 6 | 5 | 2 | 1 | 6 | 6.60 | 7 |
Print Functionality | 15 |
| 1 | | | | | 4 | 4 | 4 | 2 | 6 | 6.87 | 7 |
Electronic Functionality | 13 |
| 1 | 1 | 1 | 3 | | 2 | 4 | | 1 | 7 | 5.15 | 6 |
Company Satisfaction | 15 |
| | | | 4 | 1 | 2 | 2 | 2 | 4 | 4 | 6.60 | 7 |
Support Satisfaction | 14 |
| | | 1 | 2 | 1 | | 4 | 1 | 5 | 9 | 6.93 | 7 |
Support Improvement | 14 |
| | | | 1 | 7 | 2 | 3 | | 1 | 5 | 5.79 | 5 |
Company Loyalty | 15 |
2 | 1 | 1 | | 2 | 2 | | 4 | 1 | 2 | 7 | 5.00 | 5 |
Open Source Interest | 14 |
6 | 4 | | | 2 | 1 | 1 | | | | 0 | 1.64 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
1 | 6.67% |
Considering new Interface | 15 |
4 | 26.67% |
System Installed on time? | 15 |
12 | 80.00% |
Average Collection size: |
| 620115 |
Type | Count |
Public | 5 |
Academic | 3 |
School | 0 |
Consortium | 0 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 7 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 4 |
[6] over 10,000,001 | 0 |
2018 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 12 |
| | 2 | | | | 2 | 2 | 6 | | 8 | 6.50 | 8 |
ILS Functionality | 12 |
| | | 1 | | | 1 | 5 | 3 | 2 | 7 | 7.17 | 7 |
Print Functionality | 12 |
| 1 | | | | 1 | 1 | 1 | 4 | 4 | 8 | 7.25 | 8 |
Electronic Functionality | 11 |
2 | | | 1 | | 1 | 1 | 3 | 2 | 1 | 7 | 5.45 | 7 |
Company Satisfaction | 12 |
| | 1 | 1 | | | 2 | 1 | 4 | 3 | 8 | 6.92 | 8 |
Support Satisfaction | 12 |
| | | 1 | | | 2 | 2 | 4 | 3 | 8 | 7.33 | 8 |
Support Improvement | 12 |
| | | 1 | | 4 | | 1 | 3 | 3 | 5 | 6.75 | 8 |
Company Loyalty | 12 |
2 | | | | 2 | 1 | | 1 | 2 | 4 | 9 | 6.00 | 8 |
Open Source Interest | 12 |
5 | 2 | 2 | 1 | 2 | | | | | | 0 | 1.42 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 12 |
1 | 8.33% |
Considering new Interface | 12 |
3 | 25.00% |
System Installed on time? | 12 |
11 | 91.67% |
Average Collection size: |
| 376954 |
Type | Count |
Public | 4 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 6 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 3 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | | | | 1 | 3 | | 3 | 2 | 6 | 7.22 | 8 |
ILS Functionality | 9 |
| | | | | 1 | 2 | 2 | 2 | 2 | 6 | 7.22 | 7 |
Print Functionality | 9 |
| | | | | | 1 | 2 | 1 | 5 | 9 | 8.11 | 9 |
Electronic Functionality | 9 |
2 | | | | | 3 | | 1 | | 3 | 5 | 5.44 | 5 |
Company Satisfaction | 9 |
| | | | | 3 | 3 | | 2 | 1 | 5 | 6.44 | 6 |
Support Satisfaction | 9 |
| | | | | 4 | 2 | 1 | 1 | 1 | 5 | 6.22 | 6 |
Support Improvement | 9 |
| | | | | 4 | 2 | 1 | 1 | 1 | 5 | 6.22 | 6 |
Company Loyalty | 9 |
| 1 | | | | 4 | 1 | 1 | | 2 | 5 | 5.78 | 5 |
Open Source Interest | 8 |
5 | 2 | | | 1 | | | | | | 0 | 0.75 | 0 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
0 | 0.00% |
Considering new Interface | 9 |
2 | 22.22% |
System Installed on time? | 9 |
8 | 88.89% |
Average Collection size: |
| 439583 |
Type | Count |
Public | 5 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 18 |
| | | 1 | 2 | | 5 | 4 | 3 | 3 | 6 | 6.67 | 7 |
ILS Functionality | 18 |
| | | 1 | 2 | 2 | 3 | 3 | 3 | 4 | 9 | 6.67 | 7 |
Print Functionality | 18 |
| | | | 1 | | 4 | 6 | 2 | 5 | 7 | 7.28 | 7 |
Electronic Functionality | 17 |
2 | | 3 | 3 | 1 | 1 | 3 | 2 | 1 | 1 | 2 | 4.29 | 4 |
Company Satisfaction | 17 |
| | | 2 | 3 | 1 | 4 | 3 | 3 | 1 | 6 | 5.94 | 6 |
Support Satisfaction | 16 |
| | | | 3 | 4 | 2 | 5 | | 2 | 7 | 6.06 | 6 |
Support Improvement | 17 |
| | | | 1 | 8 | | 6 | 2 | | 5 | 6.00 | 5 |
Company Loyalty | 18 |
1 | | 1 | 1 | 4 | 1 | 1 | 4 | 2 | 3 | 4 | 5.72 | 7 |
Open Source Interest | 16 |
7 | 1 | 2 | | 4 | 1 | | | 1 | | 0 | 2.13 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 18 |
1 | 5.56% |
Considering new Interface | 18 |
3 | 16.67% |
System Installed on time? | 18 |
14 | 77.78% |
Average Collection size: |
| 491306 |
Type | Count |
Public | 11 |
Academic | 4 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 8 |
[3] 100,001-250,000 | 1 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 4 |
[6] over 10,000,001 | 0 |
2015 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | | | 1 | 4 | 5 | 4 | 1 | | 6 | 6.00 | 6 |
ILS Functionality | 15 |
| | | 1 | | 3 | 5 | 3 | 2 | 1 | 6 | 6.27 | 6 |
Print Functionality | 15 |
| | | 2 | | 3 | 2 | 3 | 5 | | 8 | 6.27 | 7 |
Electronic Functionality | 15 |
1 | | 3 | | 1 | 6 | | 2 | 2 | | 5 | 4.67 | 5 |
Company Satisfaction | 15 |
| | | | 3 | 6 | 4 | 1 | 1 | | 5 | 5.40 | 5 |
Support Satisfaction | 15 |
1 | | | | | 6 | 2 | 3 | 3 | | 5 | 5.80 | 6 |
Support Improvement | 14 |
| 1 | | 1 | 4 | 5 | | 2 | 1 | | 5 | 4.79 | 5 |
Company Loyalty | 14 |
| | 1 | | 1 | 4 | 5 | 1 | 1 | 1 | 6 | 5.71 | 6 |
Open Source Interest | 13 |
5 | 2 | 2 | | 2 | 2 | | | | | 0 | 1.85 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
0 | 0.00% |
Considering new Interface | 15 |
1 | 6.67% |
System Installed on time? | 15 |
14 | 93.33% |
Average Collection size: |
| 273306 |
Type | Count |
Public | 12 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 9 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 27 |
| | | | | 5 | 4 | 10 | 6 | 2 | 7 | 6.85 | 7 |
ILS Functionality | 27 |
| | | | | 5 | 3 | 10 | 7 | 2 | 7 | 6.93 | 7 |
Print Functionality | 26 |
| | | | | 2 | 3 | 5 | 11 | 5 | 8 | 7.54 | 8 |
Electronic Functionality | 27 |
1 | | 2 | 1 | 3 | 5 | 3 | 6 | 4 | 2 | 7 | 5.70 | 6 |
Company Satisfaction | 25 |
| | | 2 | 4 | 3 | 4 | 4 | 8 | | 8 | 6.12 | 6 |
Support Satisfaction | 25 |
| | 1 | | 4 | 4 | 4 | 4 | 6 | 2 | 8 | 6.24 | 6 |
Support Improvement | 25 |
| | 1 | | 2 | 8 | 6 | 3 | 4 | 1 | 5 | 5.92 | 6 |
Company Loyalty | 24 |
2 | 1 | 1 | 3 | 3 | 2 | 1 | 5 | 4 | 2 | 7 | 5.21 | 6 |
Open Source Interest | 26 |
10 | 6 | 5 | 1 | 2 | 2 | | | | | 0 | 1.42 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 27 |
1 | 3.70% |
Considering new Interface | 27 |
4 | 14.81% |
System Installed on time? | 27 |
23 | 85.19% |
Average Collection size: |
| 222758 |
Type | Count |
Public | 22 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 3 |
Size Category | Count |
[1] Under 10,000 | 2 |
[2] 10,001-100,000 | 15 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 3 |
[6] over 10,000,001 | 0 |
2013 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 31 |
| | | 3 | 1 | 2 | 5 | 9 | 10 | 1 | 8 | 6.61 | 7 |
ILS Functionality | 31 |
| | | 2 | 1 | 3 | 6 | 9 | 9 | 1 | 7 | 6.61 | 7 |
Print Functionality | 31 |
1 | | 1 | | 3 | | 3 | 7 | 13 | 3 | 8 | 6.84 | 8 |
Electronic Functionality | 29 |
2 | 2 | | 4 | 5 | 2 | 5 | 6 | 3 | | 7 | 4.83 | 5 |
Company Satisfaction | 31 |
| 1 | | 2 | 4 | 4 | 2 | 10 | 7 | 1 | 7 | 6.13 | 7 |
Support Satisfaction | 30 |
| | 2 | 4 | 2 | 5 | 3 | 6 | 6 | 2 | 7 | 5.83 | 6 |
Support Improvement | 30 |
| 2 | | 2 | 3 | 10 | 2 | 6 | 4 | 1 | 5 | 5.50 | 5 |
Company Loyalty | 31 |
| 1 | 2 | | 5 | 5 | 1 | 9 | 6 | 2 | 7 | 5.97 | 7 |
Open Source Interest | 30 |
12 | 3 | 7 | 2 | 4 | 1 | 1 | | | | 0 | 1.67 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 31 |
2 | 6.45% |
Considering new Interface | 31 |
3 | 9.68% |
System Installed on time? | 31 |
26 | 83.87% |
Average Collection size: |
| 142154 |
Type | Count |
Public | 27 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 2 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 21 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2012 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 24 |
| | | | 2 | 1 | 5 | 11 | 4 | 1 | 7 | 6.71 | 7 |
ILS Functionality | 24 |
| | | | 1 | 3 | 4 | 8 | 6 | 2 | 7 | 6.88 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 24 |
| | | 1 | 3 | 3 | 5 | 6 | 5 | 1 | 7 | 6.29 | 7 |
Support Satisfaction | 24 |
| | | 1 | 2 | 4 | 5 | 6 | 5 | 1 | 7 | 6.33 | 7 |
Support Improvement | 24 |
| | 1 | | 3 | 9 | 4 | 5 | 2 | | 5 | 5.58 | 5 |
Company Loyalty | 24 |
| 3 | 3 | | 1 | 5 | 1 | 8 | 1 | 2 | 7 | 5.25 | 6 |
Open Source Interest | 24 |
9 | 4 | 2 | 3 | 2 | 1 | | | 1 | 2 | 0 | 2.33 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 25 |
1 | 4.00% |
Considering new Interface | 25 |
2 | 8.00% |
System Installed on time? | 25 |
22 | 88.00% |
Average Collection size: |
| 184578 |
Type | Count |
Public | 21 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 12 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 3 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2011 Survey Results |
Product: AbsysNet |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 6 |
| | | | | 1 | 3 | 1 | 1 | | 6 | 6.33 | 6 |
ILS Functionality | 6 |
| | | | | 1 | 4 | 1 | | | 6 | 6.00 | 6 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 6 |
| | | | 1 | 1 | 3 | | 1 | | 6 | 5.83 | 6 |
Support Satisfaction | 6 |
| | | | 1 | 1 | 2 | 1 | 1 | | 6 | 6.00 | 6 |
Support Improvement | 6 |
| | | | 2 | 3 | | | 1 | | 5 | 5.17 | 5 |
Company Loyalty | 6 |
| 1 | | | 1 | 1 | 1 | 1 | | 1 | 1 | 5.33 | 6 |
Open Source Interest | 6 |
1 | 1 | | 1 | 1 | 1 | 1 | | | | 0 | 3.17 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 6 |
1 | 16.67% |
Considering new Interface | 6 |
1 | 16.67% |
System Installed on time? | 6 |
6 | 100.00% |
Average Collection size: |
| 471118 |
Type | Count |
Public | 4 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 0 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
0 Responses for AbsysNet in 2010 |
0 Responses for AbsysNet in 2009 |
0 Responses for AbsysNet in 2008 |
0 Responses for AbsysNet in 2007 |
2021 : gen: 6.86 company 7.60 loyalty 5.67 support 6.83
2020 : gen: 8.00 company 5.67 loyalty 6.80 support 5.50
2019 : gen: 6.20 company 6.60 loyalty 5.00 support 6.93
2018 : gen: 6.50 company 6.92 loyalty 6.00 support 7.33
2017 : gen: 7.22 company 6.44 loyalty 5.78 support 6.22
2016 : gen: 6.67 company 5.94 loyalty 5.72 support 6.06
2015 : gen: 6.00 company 5.40 loyalty 5.71 support 5.80
2014 : gen: 6.85 company 6.12 loyalty 5.21 support 6.24
2013 : gen: 6.61 company 6.13 loyalty 5.97 support 5.83
2012 : gen: 6.71 company 6.29 loyalty 5.25 support 6.33
2011 : gen: 6.33 company 5.83 loyalty 5.33 support 6.00
Comments (survey2021)
We have just changed our SIGB in october 2021.
(Library type: Public; collection size: small; ils satisfaction: 7)