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Average responses by Category (2007 - 2021)

Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Public) (2021)

Year Evergreen -- Independent Apollo Koha (BW) Atriuum Horizon VERSO Symphony Library.Solution Polaris Evergreen -- Equinox Carl.X Sierra Spydus
2007-- -- -- -- 5.89 7.68 5.48 6.78 8.23 -- -- -- --
2008-- -- -- -- 5.50 7.95 4.85 6.96 7.82 -- -- -- --
2009-- 8.79 -- 7.70 5.73 8.46 5.17 7.11 7.71 -- -- -- 6.00
2010-- 8.75 8.52 7.47 5.72 7.97 5.58 7.15 7.78 -- -- -- 7.45
2011-- 8.67 8.31 7.62 6.58 8.26 6.20 7.43 7.52 -- -- -- 6.59
2012-- 8.75 8.23 8.02 6.43 7.72 6.60 7.71 7.48 -- -- 6.57 6.50
2013-- 8.72 7.82 8.23 6.66 7.02 6.84 7.40 7.56 -- -- 5.47 6.73
2014-- 8.64 7.72 8.19 6.31 6.98 6.95 7.46 7.33 -- -- 4.21 6.74
20157.38 8.78 7.77 8.15 6.76 7.49 6.91 7.60 6.94 -- -- 4.74 6.91
20167.78 8.47 8.01 8.00 7.29 7.77 7.12 7.60 7.04 -- -- 5.05 6.50
20178.00 8.58 7.90 8.18 6.96 7.63 7.17 7.42 6.93 -- -- 5.23 6.25
20188.19 8.54 8.12 8.13 7.17 7.76 7.05 7.36 6.93 -- 6.31 5.45 6.00
20198.24 8.60 8.33 8.33 7.44 7.28 7.29 7.07 6.97 -- 7.42 5.28 6.00
20208.22 8.55 8.26 8.31 7.72 7.59 7.64 7.03 7.31 -- 7.74 6.08 6.75
20218.47 8.41 8.29 8.10 7.77 7.58 7.50 7.50 7.31 7.20 6.94 6.43 6.16

Threshold: 12. Number of required responses for product to be included in the analysis.

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