Statistics related to the question: How satisfied is this library with this company's customer support services? (Library Type: Academic) (CollectionSize > '0') (CollectionSize < '200001') (2021)
| Year | OPALS | Koha (BW) | OCLC WMS | Symphony | Sierra | Alma |
|---|---|---|---|---|---|---|
| 2010 | -- | -- | -- | 5.47 | -- | -- |
| 2011 | -- | -- | -- | 6.25 | -- | -- |
| 2012 | -- | -- | 6.86 | 6.14 | 7.92 | -- |
| 2013 | -- | 8.00 | 7.13 | 6.54 | 6.91 | -- |
| 2014 | -- | 7.28 | 7.46 | 6.32 | 6.69 | -- |
| 2015 | -- | 7.85 | 7.09 | 6.73 | 5.54 | -- |
| 2016 | -- | 7.81 | 7.24 | 6.78 | 6.03 | 6.03 |
| 2017 | 8.82 | 7.71 | 7.02 | 6.67 | 5.92 | 6.04 |
| 2018 | 8.81 | 7.93 | 6.96 | 6.83 | 5.57 | 6.09 |
| 2019 | 8.30 | 8.03 | 7.35 | 6.75 | 5.85 | 6.02 |
| 2020 | 8.74 | 8.18 | 7.53 | 6.90 | 6.46 | 6.31 |
| 2021 | 8.58 | 7.72 | 7.05 | 6.93 | 6.24 | 6.04 |
Threshold: 12. Number of required responses for product to be included in the analysis.
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