Statistical Report for Voyager
| 2021 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 13 |
| | 1 | | 4 | 1 | 1 | 5 | 1 | | 7 | 5.54 | 6 |
|---|
| ILS Functionality | 13 |
| | 1 | 1 | 2 | 2 | 2 | 4 | 1 | | 7 | 5.46 | 6 |
|---|
| Print Functionality | 13 |
| | | 1 | 1 | | 2 | 3 | 4 | 2 | 8 | 6.92 | 7 |
|---|
| Electronic Functionality | 13 |
| 2 | 1 | 1 | 2 | 4 | | 1 | 2 | | 5 | 4.46 | 5 |
|---|
| Company Satisfaction | 12 |
| | | 1 | | | 2 | 3 | 6 | | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 13 |
| | | | | 1 | 3 | 2 | 7 | | 8 | 7.15 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 13 |
| | | 1 | | | 3 | 3 | 4 | 2 | 8 | 7.08 | 7 |
|---|
| Open Source Interest | 12 |
1 | | | 3 | 1 | 1 | 2 | 1 | 2 | | 3 | 5.25 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 13 |
6 | 46.15% |
|---|
| Considering new Interface | 13 |
3 | 23.08% |
|---|
| System Installed on time? | 13 |
0 | 0.00% |
|---|
| Average Collection size: |
| 16313284 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 3 |
|---|
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 Voyager Responses by Sector |
|---|
| Voyager | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 32 | 5.81 |
6 | 6.17 | 7 | 6.29 | 10 | 5.60 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ILSFunctionality | 32 | 5.53 |
6 | 5.50 | 7 | 6.00 | 10 | 5.30 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| PrintFunctionality | 32 | 7.13 |
6 | 6.67 | 7 | 7.57 | 10 | 7.00 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 31 | 4.00 |
6 | 4.50 | 7 | 5.29 | 10 | 3.40 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 31 | 7.13 |
6 | 6.17 | 6 | 7.83 | 10 | 6.90 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 30 | 6.90 |
6 | 6.83 | 6 | 8.00 | 10 | 6.10 | 0 | | 0 | | 0 | | 0 | | 0 | |
|---|
| 2020 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 32 |
| | | 3 | 1 | 9 | 6 | 12 | 1 | | 7 | 5.81 | 6 |
|---|
| ILS Functionality | 32 |
| | 2 | 2 | 5 | 5 | 8 | 7 | 2 | 1 | 6 | 5.53 | 6 |
|---|
| Print Functionality | 32 |
| | 1 | | | 2 | 2 | 15 | 9 | 3 | 7 | 7.13 | 7 |
|---|
| Electronic Functionality | 31 |
2 | 4 | 3 | 4 | 3 | 5 | 6 | 3 | 1 | | 6 | 4.00 | 4 |
|---|
| Company Satisfaction | 31 |
| | | 2 | 1 | 3 | 4 | 10 | 8 | 3 | 7 | 6.77 | 7 |
|---|
| Support Satisfaction | 31 |
| | | 2 | 2 | 2 | 2 | 7 | 8 | 8 | 8 | 7.13 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 30 |
| | 1 | 1 | 2 | 4 | 1 | 10 | 1 | 10 | 7 | 6.90 | 7 |
|---|
| Open Source Interest | 24 |
5 | | 4 | 2 | | 4 | 2 | 1 | 3 | 2 | 0 | 4.38 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 32 |
23 | 71.88% |
|---|
| Considering new Interface | 32 |
5 | 15.63% |
|---|
| System Installed on time? | 32 |
0 | 0.00% |
|---|
| Average Collection size: |
| 8861679 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 23 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 9 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2019 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 51 |
| | 1 | 6 | 6 | 13 | 8 | 10 | 7 | | 5 | 5.55 | 5 |
|---|
| ILS Functionality | 51 |
| 1 | 2 | 7 | 7 | 9 | 10 | 8 | 6 | 1 | 6 | 5.33 | 5 |
|---|
| Print Functionality | 51 |
| | | | 2 | 2 | 12 | 15 | 17 | 3 | 8 | 7.02 | 7 |
|---|
| Electronic Functionality | 50 |
2 | 8 | 10 | 9 | 5 | 7 | 4 | 2 | 2 | 1 | 2 | 3.46 | 3 |
|---|
| Company Satisfaction | 50 |
| | 1 | 3 | 4 | 7 | 13 | 11 | 10 | 1 | 6 | 6.12 | 6 |
|---|
| Support Satisfaction | 51 |
| | 1 | 1 | 4 | 7 | 8 | 10 | 16 | 4 | 8 | 6.63 | 7 |
|---|
| Support Improvement | 50 |
2 | | | 2 | 7 | 19 | 10 | 3 | 6 | 1 | 5 | 5.34 | 5 |
|---|
| Company Loyalty | 51 |
| | 3 | 1 | 5 | 4 | 7 | 5 | 10 | 16 | 9 | 6.86 | 8 |
|---|
| Open Source Interest | 48 |
13 | 3 | 5 | 5 | 3 | 3 | 8 | 2 | 1 | 5 | 0 | 3.54 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 51 |
42 | 82.35% |
|---|
| Considering new Interface | 51 |
9 | 17.65% |
|---|
| System Installed on time? | 51 |
47 | 92.16% |
|---|
| Average Collection size: |
| 5433015 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 37 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 11 |
|---|
| [3] 100,001-250,000 | 11 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 11 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2018 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
1 | 1 | 4 | 7 | 6 | 15 | 21 | 11 | 3 | 2 | 6 | 5.27 | 6 |
|---|
| ILS Functionality | 71 |
1 | | 3 | 14 | 10 | 13 | 17 | 8 | 2 | 3 | 6 | 4.99 | 5 |
|---|
| Print Functionality | 71 |
1 | | | 2 | 6 | 4 | 18 | 17 | 17 | 6 | 6 | 6.58 | 7 |
|---|
| Electronic Functionality | 70 |
4 | 11 | 5 | 11 | 14 | 9 | 9 | 5 | | 2 | 4 | 3.74 | 4 |
|---|
| Company Satisfaction | 70 |
1 | | 2 | 1 | 6 | 8 | 17 | 16 | 16 | 3 | 6 | 6.29 | 7 |
|---|
| Support Satisfaction | 68 |
1 | | 2 | 3 | 3 | 6 | 14 | 19 | 17 | 3 | 7 | 6.40 | 7 |
|---|
| Support Improvement | 70 |
1 | | | 1 | 17 | 20 | 10 | 8 | 11 | 2 | 5 | 5.61 | 5 |
|---|
| Company Loyalty | 68 |
4 | 2 | 1 | 2 | 4 | 6 | 7 | 7 | 18 | 17 | 8 | 6.53 | 8 |
|---|
| Open Source Interest | 68 |
20 | 7 | 7 | 4 | 7 | 8 | 3 | 4 | 1 | 7 | 0 | 3.21 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 71 |
59 | 83.10% |
|---|
| Considering new Interface | 71 |
18 | 25.35% |
|---|
| System Installed on time? | 71 |
61 | 85.92% |
|---|
| Average Collection size: |
| 4703474 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 57 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 12 |
|---|
| [4] 250,001-1,000,000 | 20 |
|---|
| [5] 1,000,001-10,000,000 | 20 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2017 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 119 |
| 1 | 6 | 9 | 11 | 28 | 18 | 28 | 17 | 1 | 5 | 5.66 | 6 |
|---|
| ILS Functionality | 118 |
| 2 | 5 | 8 | 18 | 26 | 15 | 22 | 18 | 4 | 5 | 5.61 | 6 |
|---|
| Print Functionality | 116 |
| | | 3 | 3 | 9 | 17 | 41 | 36 | 7 | 7 | 6.95 | 7 |
|---|
| Electronic Functionality | 117 |
8 | 16 | 18 | 12 | 20 | 9 | 14 | 13 | 5 | 2 | 4 | 3.81 | 4 |
|---|
| Company Satisfaction | 119 |
| 1 | 3 | 1 | 16 | 14 | 25 | 29 | 26 | 4 | 7 | 6.23 | 6 |
|---|
| Support Satisfaction | 118 |
| 2 | 2 | 4 | 10 | 17 | 26 | 27 | 23 | 7 | 7 | 6.23 | 6 |
|---|
| Support Improvement | 117 |
1 | | 1 | 5 | 13 | 57 | 10 | 12 | 13 | 5 | 5 | 5.53 | 5 |
|---|
| Company Loyalty | 118 |
3 | 1 | 3 | 3 | 11 | 13 | 17 | 16 | 23 | 28 | 9 | 6.57 | 7 |
|---|
| Open Source Interest | 117 |
20 | 15 | 18 | 7 | 15 | 9 | 9 | 10 | 10 | 4 | 0 | 3.56 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 119 |
83 | 69.75% |
|---|
| Considering new Interface | 119 |
15 | 12.61% |
|---|
| System Installed on time? | 119 |
113 | 94.96% |
|---|
| Average Collection size: |
| 2797448 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 91 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 34 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2016 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 117 |
2 | 4 | 3 | 9 | 13 | 16 | 29 | 21 | 17 | 3 | 6 | 5.58 | 6 |
|---|
| ILS Functionality | 116 |
2 | 3 | 5 | 14 | 11 | 18 | 23 | 20 | 12 | 8 | 6 | 5.47 | 6 |
|---|
| Print Functionality | 117 |
1 | | 3 | 3 | 6 | 7 | 19 | 31 | 31 | 16 | 7 | 6.81 | 7 |
|---|
| Electronic Functionality | 115 |
9 | 10 | 26 | 17 | 9 | 19 | 13 | 7 | 4 | 1 | 2 | 3.58 | 3 |
|---|
| Company Satisfaction | 115 |
1 | 3 | 7 | 6 | 6 | 17 | 16 | 28 | 27 | 4 | 7 | 5.98 | 7 |
|---|
| Support Satisfaction | 112 |
3 | 2 | 5 | 5 | 11 | 13 | 16 | 22 | 26 | 9 | 8 | 6.03 | 7 |
|---|
| Support Improvement | 112 |
2 | 1 | 1 | 9 | 22 | 48 | 7 | 8 | 9 | 5 | 5 | 5.12 | 5 |
|---|
| Company Loyalty | 116 |
2 | 2 | 2 | 5 | 12 | 14 | 13 | 30 | 11 | 25 | 7 | 6.38 | 7 |
|---|
| Open Source Interest | 117 |
26 | 13 | 10 | 7 | 14 | 17 | 7 | 11 | 6 | 6 | 0 | 3.56 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 117 |
79 | 67.52% |
|---|
| Considering new Interface | 117 |
18 | 15.38% |
|---|
| System Installed on time? | 117 |
107 | 91.45% |
|---|
| Average Collection size: |
| 3728028 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 90 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 22 |
|---|
| [4] 250,001-1,000,000 | 32 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 8 |
|---|
| 2015 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
1 | 1 | 4 | 6 | 13 | 19 | 33 | 16 | 21 | 1 | 6 | 5.75 | 6 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 8 | 11 | 23 | 29 | 17 | 18 | 6 | 6 | 5.90 | 6 |
|---|
| Print Functionality | 113 |
| | 1 | 4 | 7 | 8 | 19 | 25 | 32 | 17 | 8 | 6.90 | 7 |
|---|
| Electronic Functionality | 113 |
1 | 17 | 16 | 11 | 17 | 18 | 21 | 6 | 4 | 2 | 6 | 4.05 | 4 |
|---|
| Company Satisfaction | 113 |
| | 3 | 7 | 12 | 21 | 21 | 22 | 19 | 8 | 7 | 6.05 | 6 |
|---|
| Support Satisfaction | 113 |
2 | | 5 | 5 | 13 | 17 | 14 | 21 | 30 | 6 | 8 | 6.08 | 7 |
|---|
| Support Improvement | 111 |
1 | | 2 | 4 | 13 | 53 | 14 | 16 | 4 | 4 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 115 |
5 | 2 | 3 | 5 | 4 | 16 | 19 | 22 | 17 | 22 | 7 | 6.27 | 7 |
|---|
| Open Source Interest | 109 |
24 | 11 | 10 | 12 | 7 | 13 | 6 | 10 | 10 | 6 | 0 | 3.67 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 120 |
82 | 68.33% |
|---|
| Considering new Interface | 120 |
17 | 14.17% |
|---|
| System Installed on time? | 120 |
107 | 89.17% |
|---|
| Average Collection size: |
| 2289918 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 26 |
|---|
| [5] 1,000,001-10,000,000 | 27 |
|---|
| [6] over 10,000,001 | 7 |
|---|
| 2014 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
2 | 3 | 5 | 9 | 15 | 16 | 38 | 37 | 22 | 2 | 6 | 5.78 | 6 |
|---|
| ILS Functionality | 148 |
| 5 | 6 | 12 | 16 | 20 | 33 | 31 | 20 | 5 | 6 | 5.66 | 6 |
|---|
| Print Functionality | 148 |
| | | 4 | 3 | 8 | 25 | 39 | 56 | 13 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 145 |
6 | 16 | 21 | 17 | 18 | 16 | 24 | 19 | 6 | 2 | 6 | 4.17 | 4 |
|---|
| Company Satisfaction | 147 |
2 | 1 | 3 | 12 | 11 | 27 | 23 | 38 | 24 | 6 | 7 | 5.93 | 6 |
|---|
| Support Satisfaction | 147 |
1 | 3 | 6 | 8 | 12 | 24 | 30 | 32 | 22 | 9 | 7 | 5.90 | 6 |
|---|
| Support Improvement | 146 |
1 | 2 | 6 | 5 | 22 | 65 | 18 | 11 | 8 | 8 | 5 | 5.23 | 5 |
|---|
| Company Loyalty | 149 |
10 | 5 | 9 | 5 | 11 | 26 | 12 | 26 | 27 | 18 | 8 | 5.66 | 6 |
|---|
| Open Source Interest | 145 |
35 | 26 | 14 | 7 | 15 | 18 | 12 | 9 | 3 | 6 | 0 | 3.02 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 151 |
102 | 67.55% |
|---|
| Considering new Interface | 151 |
26 | 17.22% |
|---|
| System Installed on time? | 151 |
133 | 88.08% |
|---|
| Average Collection size: |
| 1939716 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 128 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 39 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 36 |
|---|
| [5] 1,000,001-10,000,000 | 29 |
|---|
| [6] over 10,000,001 | 5 |
|---|
| 2013 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 112 |
1 | 1 | 3 | 6 | 7 | 11 | 21 | 42 | 19 | 1 | 7 | 6.15 | 7 |
|---|
| ILS Functionality | 112 |
| 2 | 4 | 3 | 6 | 16 | 24 | 32 | 22 | 3 | 7 | 6.20 | 7 |
|---|
| Print Functionality | 112 |
| | | 2 | 4 | 4 | 12 | 31 | 43 | 16 | 8 | 7.31 | 8 |
|---|
| Electronic Functionality | 111 |
1 | 6 | 14 | 17 | 7 | 17 | 21 | 18 | 7 | 3 | 6 | 4.80 | 5 |
|---|
| Company Satisfaction | 110 |
1 | 2 | 3 | 7 | 7 | 11 | 21 | 42 | 14 | 2 | 7 | 6.02 | 7 |
|---|
| Support Satisfaction | 110 |
| 5 | 2 | 5 | 10 | 14 | 26 | 31 | 15 | 2 | 7 | 5.86 | 6 |
|---|
| Support Improvement | 109 |
| 2 | 1 | 8 | 7 | 56 | 10 | 12 | 9 | 4 | 5 | 5.39 | 5 |
|---|
| Company Loyalty | 110 |
2 | 1 | 2 | 8 | 5 | 15 | 23 | 24 | 17 | 13 | 7 | 6.21 | 6 |
|---|
| Open Source Interest | 110 |
27 | 12 | 13 | 6 | 9 | 15 | 12 | 9 | 4 | 3 | 0 | 3.28 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
59 | 51.75% |
|---|
| Considering new Interface | 114 |
30 | 26.32% |
|---|
| System Installed on time? | 114 |
103 | 90.35% |
|---|
| Average Collection size: |
| 1534747 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 85 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 25 |
|---|
| [4] 250,001-1,000,000 | 29 |
|---|
| [5] 1,000,001-10,000,000 | 24 |
|---|
| [6] over 10,000,001 | 3 |
|---|
| 2012 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 171 |
4 | 1 | 8 | 11 | 13 | 21 | 37 | 55 | 20 | 1 | 7 | 5.75 | 6 |
|---|
| ILS Functionality | 171 |
1 | 3 | 8 | 15 | 10 | 29 | 28 | 43 | 30 | 4 | 7 | 5.81 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 169 |
3 | 3 | 6 | 11 | 16 | 22 | 29 | 54 | 25 | | 7 | 5.76 | 6 |
|---|
| Support Satisfaction | 168 |
4 | 5 | 5 | 13 | 17 | 23 | 33 | 45 | 22 | 1 | 7 | 5.57 | 6 |
|---|
| Support Improvement | 162 |
8 | 5 | 1 | 4 | 28 | 65 | 15 | 24 | 10 | 2 | 5 | 5.01 | 5 |
|---|
| Company Loyalty | 170 |
7 | 3 | 6 | 12 | 12 | 33 | 20 | 38 | 14 | 25 | 7 | 5.81 | 6 |
|---|
| Open Source Interest | 167 |
32 | 17 | 19 | 16 | 9 | 32 | 16 | 12 | 5 | 9 | 0 | 3.59 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 172 |
84 | 48.84% |
|---|
| Considering new Interface | 172 |
56 | 32.56% |
|---|
| System Installed on time? | 172 |
154 | 89.53% |
|---|
| Average Collection size: |
| 1439754 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 136 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 5 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 22 |
|---|
| [3] 100,001-250,000 | 39 |
|---|
| [4] 250,001-1,000,000 | 53 |
|---|
| [5] 1,000,001-10,000,000 | 30 |
|---|
| [6] over 10,000,001 | 4 |
|---|
| 2011 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 154 |
1 | | 4 | 17 | 5 | 18 | 27 | 56 | 22 | 4 | 7 | 6.07 | 7 |
|---|
| ILS Functionality | 152 |
| 1 | 8 | 16 | 7 | 16 | 26 | 44 | 31 | 3 | 7 | 6.00 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 154 |
1 | 1 | 4 | 10 | 12 | 16 | 22 | 54 | 27 | 7 | 7 | 6.21 | 7 |
|---|
| Support Satisfaction | 152 |
3 | | 7 | 11 | 5 | 18 | 23 | 47 | 30 | 8 | 7 | 6.16 | 7 |
|---|
| Support Improvement | 149 |
2 | 2 | 4 | 7 | 13 | 62 | 16 | 19 | 15 | 9 | 5 | 5.52 | 5 |
|---|
| Company Loyalty | 154 |
5 | 2 | | 12 | 10 | 30 | 17 | 34 | 24 | 20 | 7 | 6.10 | 7 |
|---|
| Open Source Interest | 152 |
25 | 16 | 16 | 16 | 12 | 21 | 17 | 13 | 10 | 6 | 0 | 3.79 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 154 |
60 | 38.96% |
|---|
| Considering new Interface | 154 |
62 | 40.26% |
|---|
| System Installed on time? | 154 |
139 | 90.26% |
|---|
| Average Collection size: |
| 1940682 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 117 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 4 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 19 |
|---|
| [3] 100,001-250,000 | 36 |
|---|
| [4] 250,001-1,000,000 | 51 |
|---|
| [5] 1,000,001-10,000,000 | 23 |
|---|
| [6] over 10,000,001 | 6 |
|---|
| 2010 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 123 |
| | 4 | 3 | 10 | 25 | 25 | 42 | 13 | 1 | 7 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 123 |
| 1 | 5 | 5 | 11 | 18 | 30 | 39 | 13 | 1 | 7 | 5.90 | 6 |
|---|
| Support Satisfaction | 120 |
| 4 | 4 | 4 | 11 | 21 | 32 | 23 | 20 | 1 | 6 | 5.79 | 6 |
|---|
| Support Improvement | 118 |
| 3 | 3 | 6 | 11 | 52 | 14 | 18 | 11 | | 5 | 5.33 | 5 |
|---|
| Company Loyalty | 121 |
2 | 3 | 4 | 5 | 13 | 27 | 15 | 28 | 17 | 7 | 7 | 5.77 | 6 |
|---|
| Open Source Interest | 120 |
11 | 16 | 16 | 14 | 9 | 18 | 9 | 8 | 9 | 10 | 5 | 4.07 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 124 |
40 | 32.26% |
|---|
| Considering new Interface | 124 |
64 | 51.61% |
|---|
| System Installed on time? | 124 |
106 | 85.48% |
|---|
| Average Collection size: |
| 1095582 |
|---|
| Type | Count |
|---|
| Public | 1 |
|---|
| Academic | 97 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 21 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 37 |
|---|
| [5] 1,000,001-10,000,000 | 17 |
|---|
| [6] over 10,000,001 | 2 |
|---|
| 2009 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 164 |
| | 8 | 10 | 9 | 31 | 39 | 41 | 22 | 4 | 7 | 5.91 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 162 |
1 | 1 | 7 | 12 | 17 | 23 | 35 | 45 | 19 | 2 | 7 | 5.73 | 6 |
|---|
| Support Satisfaction | 162 |
1 | 3 | 11 | 15 | 12 | 20 | 26 | 44 | 25 | 5 | 7 | 5.72 | 6 |
|---|
| Support Improvement | 153 |
2 | 5 | 8 | 8 | 18 | 54 | 17 | 17 | 18 | 6 | 5 | 5.27 | 5 |
|---|
| Company Loyalty | 160 |
11 | 5 | 5 | 11 | 14 | 22 | 20 | 42 | 17 | 13 | 7 | 5.51 | 6 |
|---|
| Open Source Interest | 164 |
24 | 19 | 23 | 11 | 8 | 23 | 16 | 19 | 12 | 9 | 0 | 3.97 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 164 |
31 | 18.90% |
|---|
| Considering new Interface | 164 |
89 | 54.27% |
|---|
| System Installed on time? | 164 |
142 | 86.59% |
|---|
| 2008 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 87 |
| | 6 | 5 | 8 | 5 | 23 | 21 | 17 | 2 | 6 | 6.01 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 87 |
1 | 1 | 5 | 9 | 5 | 16 | 15 | 23 | 11 | 1 | 7 | 5.59 | 6 |
|---|
| Support Satisfaction | 87 |
1 | 4 | 3 | 10 | 5 | 13 | 19 | 14 | 14 | 4 | 6 | 5.57 | 6 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 87 |
5 | 3 | 10 | 7 | 7 | 12 | 11 | 13 | 13 | 6 | 7 | 5.14 | 5 |
|---|
| Open Source Interest | 86 |
10 | 7 | 10 | 6 | 4 | 14 | 7 | 10 | 4 | 14 | 5 | 4.66 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 87 |
19 | 21.84% |
|---|
| Considering new Interface | 87 |
40 | 45.98% |
|---|
| System Installed on time? | 87 |
83 | 95.40% |
|---|
| 2007 Survey Results |
| Product: Voyager |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 83 |
| 1 | 3 | 12 | 3 | 17 | 19 | 22 | 5 | 1 | 7 | 5.51 | 6 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
1 | 5 | 9 | 14 | 13 | 17 | 24 | 21 | 5 | 1 | 6 | 4.93 | 5 |
|---|
| Support Satisfaction | 108 |
4 | 5 | 9 | 13 | 14 | 14 | 18 | 19 | 10 | 2 | 7 | 4.88 | 5 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 105 |
16 | 2 | 11 | 13 | 9 | 25 | 9 | 8 | 6 | 6 | 5 | 4.15 | 5 |
|---|
| Open Source Interest | 107 |
10 | 8 | 12 | 12 | 13 | 12 | 15 | 12 | 6 | 7 | 6 | 4.35 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 111 |
24 | 21.62% |
|---|
| Considering new Interface | 111 |
53 | 47.75% |
|---|
| System Installed on time? | 111 |
1 | 0.90% |
|---|
2021 : gen: 5.54 company 7.00 loyalty 7.08 support 7.15
2020 : gen: 5.81 company 6.77 loyalty 6.90 support 7.13
2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63
2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40
2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23
2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03
2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08
2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90
2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86
2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57
2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16
2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79
2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72
2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57
2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88
Comments (survey2020)
We have no strong preference for Open Source or for Commercial (closed source) products; more likely would be a strong preference for a hosted system whether it be Open or Closed. Also of importance is that it be a modular system (see above re continued Blacklight for discovery).
(Library type: Academic; collection size: very large; ils satisfaction: 7)
The Library also has an electronic resources management system (ERMS), separate from its ILS.
(Library type: National; collection size: very large; ils satisfaction: 7)
Voyager was a terrific system, but it is now badly outdated.
(Library type: State; collection size: very large; ils satisfaction: 3)
We have a quasi-consortial arrangement with another seminary that complicates any discussion of ILS migrations. We share an ILS, but we do not share a discovery layer.
Koha, Folio are the favored candidates at the moment for ILS/LSP simply because they support (or will theoretically soon support) native OPAC functionality (renewing books, etc.) within EDS. We are fairly traditional in our approach and prefer our paradigms intact, so Koha may be the top option at the moment.
(Library type: Theology; collection size: medium; ils satisfaction: 7)
The library is in the onboarding stage of implementing Alma.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
We do not have the staff to manage open source options.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
We are quite satisfied with the technical support that Ex Libris provides for Voyager, but they are no longer releasing meaningful updates to the product.
(Library type: Academic; collection size: very large; ils satisfaction: 5)
We would not consider Open Source without a partner like ByWater. We're too minimally staffed (3 librarians and a handful of student workers serving 2300-2600 bodies from pre-freshmen to doctoral students) to do otherwise.
(Library type: Academic; collection size: medium; ils satisfaction: 5)
FOLIO is an excellent, active consortium with many highly dedicated developers, librarians, and vendors involved. We are hosting FOLIO with EBSCO and have been very satisfied with their support for our July 2021 full rollout (we are already live with FOLIO ERM).
(Library type: Academic; collection size: very large; ils satisfaction: 7)
[...] has purchased Alma and Primo VE and is currently in the process of migrating to the new systems. Our current expected go live is June 2021.
(Library type: National; collection size: very large; ils satisfaction: 5)
We are migrating to another ILS through the same vendor Ex Libris
(Library type: Theology; collection size: small; ils satisfaction: 7)
We are currently in the process of migrating from Voyager to FOLIO. The above responses were based on our experiences with Voyager. Note that we would prefer our migration not be publically announced until the press release goes out.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
The cost to migrate to another Discovery system or to a more user-friendly OPAC is far too great for the confines of our library budget. We are a small university and EBSCO and Ex Libris provide great support.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
We enjoy a good relationship with ExLibris. In general, faults with their software are few, and well tended to. The slowing pace of new Voyager version releases is a bit disheartening, even while the stability of the last few versions has been reassuring. We are observing the release schedules for new versions of its other products, such as ALMA and SUMMON, as the better measure of the vendor's desirability as we consider a next generation ILS.
(Library type: Academic; collection size: very large; ils satisfaction: 6)