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Statistical Report for Voyager


2021 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 4 1 1 5 1 75.546
ILS Functionality13 1 1 2 2 2 4 1 75.466
Print Functionality13 1 1 2 3 4 2 86.927
Electronic Functionality13 2 1 1 2 4 1 2 54.465
Company Satisfaction12 1 2 3 6 87.008
Support Satisfaction13 1 3 2 7 87.158
Support Improvement0 00.00
Company Loyalty13 1 3 3 4 2 87.087
Open Source Interest12 1 3 1 1 2 1 2 35.255

CategoryTotalYespercent
Considering new ILS13 646.15%
Considering new Interface13 323.08%
System Installed on time?13 00.00%

Average Collection size: 16313284

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0013


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Voyager Responses by Sector
VoyagerallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS325.81 66.1776.29105.6000000
ILSFunctionality325.53 65.5076.00105.3000000
PrintFunctionality327.13 66.6777.57107.0000000
ElectronicFunctionality314.00 64.5075.29103.4000000
SatisfactionCustomerSupport317.13 66.1767.83106.9000000
CompanyLoyalty306.90 66.8368.00106.1000000



2020 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 3 1 9 6 12 1 75.816
ILS Functionality32 2 2 5 5 8 7 2 1 65.536
Print Functionality32 1 2 2 15 9 3 77.137
Electronic Functionality31 2 4 3 4 3 5 6 3 1 64.004
Company Satisfaction31 2 1 3 4 10 8 3 76.777
Support Satisfaction31 2 2 2 2 7 8 8 87.138
Support Improvement0 00.00
Company Loyalty30 1 1 2 4 1 10 1 10 76.907
Open Source Interest24 5 4 2 4 2 1 3 2 04.385

CategoryTotalYespercent
Considering new ILS32 2371.88%
Considering new Interface32 515.63%
System Installed on time?32 00.00%

Average Collection size: 8861679

TypeCount
Public0
Academic23
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0007
[4] 250,001-1,000,0007
[5] 1,000,001-10,000,0009
[6] over 10,000,0014



2019 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction51 1 6 6 13 8 10 7 55.555
ILS Functionality51 1 2 7 7 9 10 8 6 1 65.335
Print Functionality51 2 2 12 15 17 3 87.027
Electronic Functionality50 2 8 10 9 5 7 4 2 2 1 23.463
Company Satisfaction50 1 3 4 7 13 11 10 1 66.126
Support Satisfaction51 1 1 4 7 8 10 16 4 86.637
Support Improvement50 2 2 7 19 10 3 6 1 55.345
Company Loyalty51 3 1 5 4 7 5 10 16 96.868
Open Source Interest48 13 3 5 5 3 3 8 2 1 5 03.543

CategoryTotalYespercent
Considering new ILS51 4282.35%
Considering new Interface51 917.65%
System Installed on time?51 4792.16%

Average Collection size: 5433015

TypeCount
Public0
Academic37
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00011
[3] 100,001-250,00011
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,00011
[6] over 10,000,0014



2018 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction71 1 1 4 7 6 15 21 11 3 2 65.276
ILS Functionality71 1 3 14 10 13 17 8 2 3 64.995
Print Functionality71 1 2 6 4 18 17 17 6 66.587
Electronic Functionality70 4 11 5 11 14 9 9 5 2 43.744
Company Satisfaction70 1 2 1 6 8 17 16 16 3 66.297
Support Satisfaction68 1 2 3 3 6 14 19 17 3 76.407
Support Improvement70 1 1 17 20 10 8 11 2 55.615
Company Loyalty68 4 2 1 2 4 6 7 7 18 17 86.538
Open Source Interest68 20 7 7 4 7 8 3 4 1 7 03.213

CategoryTotalYespercent
Considering new ILS71 5983.10%
Considering new Interface71 1825.35%
System Installed on time?71 6185.92%

Average Collection size: 4703474

TypeCount
Public0
Academic57
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,00012
[4] 250,001-1,000,00020
[5] 1,000,001-10,000,00020
[6] over 10,000,0015



2017 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction119 1 6 9 11 28 18 28 17 1 55.666
ILS Functionality118 2 5 8 18 26 15 22 18 4 55.616
Print Functionality116 3 3 9 17 41 36 7 76.957
Electronic Functionality117 8 16 18 12 20 9 14 13 5 2 43.814
Company Satisfaction119 1 3 1 16 14 25 29 26 4 76.236
Support Satisfaction118 2 2 4 10 17 26 27 23 7 76.236
Support Improvement117 1 1 5 13 57 10 12 13 5 55.535
Company Loyalty118 3 1 3 3 11 13 17 16 23 28 96.577
Open Source Interest117 20 15 18 7 15 9 9 10 10 4 03.563

CategoryTotalYespercent
Considering new ILS119 8369.75%
Considering new Interface119 1512.61%
System Installed on time?119 11394.96%

Average Collection size: 2797448

TypeCount
Public0
Academic91
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00025
[4] 250,001-1,000,00034
[5] 1,000,001-10,000,00027
[6] over 10,000,0016



2016 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction117 2 4 3 9 13 16 29 21 17 3 65.586
ILS Functionality116 2 3 5 14 11 18 23 20 12 8 65.476
Print Functionality117 1 3 3 6 7 19 31 31 16 76.817
Electronic Functionality115 9 10 26 17 9 19 13 7 4 1 23.583
Company Satisfaction115 1 3 7 6 6 17 16 28 27 4 75.987
Support Satisfaction112 3 2 5 5 11 13 16 22 26 9 86.037
Support Improvement112 2 1 1 9 22 48 7 8 9 5 55.125
Company Loyalty116 2 2 2 5 12 14 13 30 11 25 76.387
Open Source Interest117 26 13 10 7 14 17 7 11 6 6 03.564

CategoryTotalYespercent
Considering new ILS117 7967.52%
Considering new Interface117 1815.38%
System Installed on time?117 10791.45%

Average Collection size: 3728028

TypeCount
Public0
Academic90
School0
Consortium4
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00022
[3] 100,001-250,00022
[4] 250,001-1,000,00032
[5] 1,000,001-10,000,00027
[6] over 10,000,0018



2015 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 1 1 4 6 13 19 33 16 21 1 65.756
ILS Functionality115 1 2 8 11 23 29 17 18 6 65.906
Print Functionality113 1 4 7 8 19 25 32 17 86.907
Electronic Functionality113 1 17 16 11 17 18 21 6 4 2 64.054
Company Satisfaction113 3 7 12 21 21 22 19 8 76.056
Support Satisfaction113 2 5 5 13 17 14 21 30 6 86.087
Support Improvement111 1 2 4 13 53 14 16 4 4 55.385
Company Loyalty115 5 2 3 5 4 16 19 22 17 22 76.277
Open Source Interest109 24 11 10 12 7 13 6 10 10 6 03.673

CategoryTotalYespercent
Considering new ILS120 8268.33%
Considering new Interface120 1714.17%
System Installed on time?120 10789.17%

Average Collection size: 2289918

TypeCount
Public0
Academic85
School1
Consortium1
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00021
[3] 100,001-250,00028
[4] 250,001-1,000,00026
[5] 1,000,001-10,000,00027
[6] over 10,000,0017



2014 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction149 2 3 5 9 15 16 38 37 22 2 65.786
ILS Functionality148 5 6 12 16 20 33 31 20 5 65.666
Print Functionality148 4 3 8 25 39 56 13 87.117
Electronic Functionality145 6 16 21 17 18 16 24 19 6 2 64.174
Company Satisfaction147 2 1 3 12 11 27 23 38 24 6 75.936
Support Satisfaction147 1 3 6 8 12 24 30 32 22 9 75.906
Support Improvement146 1 2 6 5 22 65 18 11 8 8 55.235
Company Loyalty149 10 5 9 5 11 26 12 26 27 18 85.666
Open Source Interest145 35 26 14 7 15 18 12 9 3 6 03.022

CategoryTotalYespercent
Considering new ILS151 10267.55%
Considering new Interface151 2617.22%
System Installed on time?151 13388.08%

Average Collection size: 1939716

TypeCount
Public0
Academic128
School0
Consortium1
Special3

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00039
[3] 100,001-250,00032
[4] 250,001-1,000,00036
[5] 1,000,001-10,000,00029
[6] over 10,000,0015



2013 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction112 1 1 3 6 7 11 21 42 19 1 76.157
ILS Functionality112 2 4 3 6 16 24 32 22 3 76.207
Print Functionality112 2 4 4 12 31 43 16 87.318
Electronic Functionality111 1 6 14 17 7 17 21 18 7 3 64.805
Company Satisfaction110 1 2 3 7 7 11 21 42 14 2 76.027
Support Satisfaction110 5 2 5 10 14 26 31 15 2 75.866
Support Improvement109 2 1 8 7 56 10 12 9 4 55.395
Company Loyalty110 2 1 2 8 5 15 23 24 17 13 76.216
Open Source Interest110 27 12 13 6 9 15 12 9 4 3 03.283

CategoryTotalYespercent
Considering new ILS114 5951.75%
Considering new Interface114 3026.32%
System Installed on time?114 10390.35%

Average Collection size: 1534747

TypeCount
Public0
Academic85
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,00025
[4] 250,001-1,000,00029
[5] 1,000,001-10,000,00024
[6] over 10,000,0013



2012 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction171 4 1 8 11 13 21 37 55 20 1 75.756
ILS Functionality171 1 3 8 15 10 29 28 43 30 4 75.816
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction169 3 3 6 11 16 22 29 54 25 75.766
Support Satisfaction168 4 5 5 13 17 23 33 45 22 1 75.576
Support Improvement162 8 5 1 4 28 65 15 24 10 2 55.015
Company Loyalty170 7 3 6 12 12 33 20 38 14 25 75.816
Open Source Interest167 32 17 19 16 9 32 16 12 5 9 03.593

CategoryTotalYespercent
Considering new ILS172 8448.84%
Considering new Interface172 5632.56%
System Installed on time?172 15489.53%

Average Collection size: 1439754

TypeCount
Public0
Academic136
School0
Consortium1
Special5

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00022
[3] 100,001-250,00039
[4] 250,001-1,000,00053
[5] 1,000,001-10,000,00030
[6] over 10,000,0014



2011 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction154 1 4 17 5 18 27 56 22 4 76.077
ILS Functionality152 1 8 16 7 16 26 44 31 3 76.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction154 1 1 4 10 12 16 22 54 27 7 76.217
Support Satisfaction152 3 7 11 5 18 23 47 30 8 76.167
Support Improvement149 2 2 4 7 13 62 16 19 15 9 55.525
Company Loyalty154 5 2 12 10 30 17 34 24 20 76.107
Open Source Interest152 25 16 16 16 12 21 17 13 10 6 03.794

CategoryTotalYespercent
Considering new ILS154 6038.96%
Considering new Interface154 6240.26%
System Installed on time?154 13990.26%

Average Collection size: 1940682

TypeCount
Public0
Academic117
School0
Consortium2
Special4

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00019
[3] 100,001-250,00036
[4] 250,001-1,000,00051
[5] 1,000,001-10,000,00023
[6] over 10,000,0016



2010 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction123 4 3 10 25 25 42 13 1 76.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction123 1 5 5 11 18 30 39 13 1 75.906
Support Satisfaction120 4 4 4 11 21 32 23 20 1 65.796
Support Improvement118 3 3 6 11 52 14 18 11 55.335
Company Loyalty121 2 3 4 5 13 27 15 28 17 7 75.776
Open Source Interest120 11 16 16 14 9 18 9 8 9 10 54.074

CategoryTotalYespercent
Considering new ILS124 4032.26%
Considering new Interface124 6451.61%
System Installed on time?124 10685.48%

Average Collection size: 1095582

TypeCount
Public1
Academic97
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00021
[3] 100,001-250,00027
[4] 250,001-1,000,00037
[5] 1,000,001-10,000,00017
[6] over 10,000,0012



2009 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction164 8 10 9 31 39 41 22 4 75.916
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction162 1 1 7 12 17 23 35 45 19 2 75.736
Support Satisfaction162 1 3 11 15 12 20 26 44 25 5 75.726
Support Improvement153 2 5 8 8 18 54 17 17 18 6 55.275
Company Loyalty160 11 5 5 11 14 22 20 42 17 13 75.516
Open Source Interest164 24 19 23 11 8 23 16 19 12 9 03.974

CategoryTotalYespercent
Considering new ILS164 3118.90%
Considering new Interface164 8954.27%
System Installed on time?164 14286.59%





2008 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction87 6 5 8 5 23 21 17 2 66.016
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction87 1 1 5 9 5 16 15 23 11 1 75.596
Support Satisfaction87 1 4 3 10 5 13 19 14 14 4 65.576
Support Improvement0 not applicable
Company Loyalty87 5 3 10 7 7 12 11 13 13 6 75.145
Open Source Interest86 10 7 10 6 4 14 7 10 4 14 54.665

CategoryTotalYespercent
Considering new ILS87 1921.84%
Considering new Interface87 4045.98%
System Installed on time?87 8395.40%





2007 Survey Results
Product: Voyager Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction83 1 3 12 3 17 19 22 5 1 75.516
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction110 1 5 9 14 13 17 24 21 5 1 64.935
Support Satisfaction108 4 5 9 13 14 14 18 19 10 2 74.885
Support Improvement0 not applicable
Company Loyalty105 16 2 11 13 9 25 9 8 6 6 54.155
Open Source Interest107 10 8 12 12 13 12 15 12 6 7 64.354

CategoryTotalYespercent
Considering new ILS111 2421.62%
Considering new Interface111 5347.75%
System Installed on time?111 10.90%




2021 : gen: 5.54 company 7.00 loyalty 7.08 support 7.15

2020 : gen: 5.81 company 6.77 loyalty 6.90 support 7.13

2019 : gen: 5.55 company 6.12 loyalty 6.86 support 6.63

2018 : gen: 5.27 company 6.29 loyalty 6.53 support 6.40

2017 : gen: 5.66 company 6.23 loyalty 6.57 support 6.23

2016 : gen: 5.58 company 5.98 loyalty 6.38 support 6.03

2015 : gen: 5.75 company 6.05 loyalty 6.27 support 6.08

2014 : gen: 5.78 company 5.93 loyalty 5.66 support 5.90

2013 : gen: 6.15 company 6.02 loyalty 6.21 support 5.86

2012 : gen: 5.75 company 5.76 loyalty 5.81 support 5.57

2011 : gen: 6.07 company 6.21 loyalty 6.10 support 6.16

2010 : gen: 6.01 company 5.90 loyalty 5.77 support 5.79

2009 : gen: 5.91 company 5.73 loyalty 5.51 support 5.72

2008 : gen: 6.01 company 5.59 loyalty 5.14 support 5.57

2007 : gen: 5.51 company 4.93 loyalty 4.15 support 4.88

Comments (survey2020)

We have no strong preference for Open Source or for Commercial (closed source) products; more likely would be a strong preference for a hosted system whether it be Open or Closed. Also of importance is that it be a modular system (see above re continued Blacklight for discovery). (Library type: Academic; collection size: very large; ils satisfaction: 7)

The Library also has an electronic resources management system (ERMS), separate from its ILS. (Library type: National; collection size: very large; ils satisfaction: 7)

Voyager was a terrific system, but it is now badly outdated. (Library type: State; collection size: very large; ils satisfaction: 3)

We have a quasi-consortial arrangement with another seminary that complicates any discussion of ILS migrations. We share an ILS, but we do not share a discovery layer. Koha, Folio are the favored candidates at the moment for ILS/LSP simply because they support (or will theoretically soon support) native OPAC functionality (renewing books, etc.) within EDS. We are fairly traditional in our approach and prefer our paradigms intact, so Koha may be the top option at the moment. (Library type: Theology; collection size: medium; ils satisfaction: 7)

The library is in the onboarding stage of implementing Alma. (Library type: Academic; collection size: very large; ils satisfaction: 5)

We do not have the staff to manage open source options. (Library type: Academic; collection size: medium; ils satisfaction: 6)

We are quite satisfied with the technical support that Ex Libris provides for Voyager, but they are no longer releasing meaningful updates to the product. (Library type: Academic; collection size: very large; ils satisfaction: 5)

We would not consider Open Source without a partner like ByWater. We're too minimally staffed (3 librarians and a handful of student workers serving 2300-2600 bodies from pre-freshmen to doctoral students) to do otherwise. (Library type: Academic; collection size: medium; ils satisfaction: 5)

FOLIO is an excellent, active consortium with many highly dedicated developers, librarians, and vendors involved. We are hosting FOLIO with EBSCO and have been very satisfied with their support for our July 2021 full rollout (we are already live with FOLIO ERM). (Library type: Academic; collection size: very large; ils satisfaction: 7)

[...] has purchased Alma and Primo VE and is currently in the process of migrating to the new systems. Our current expected go live is June 2021. (Library type: National; collection size: very large; ils satisfaction: 5)

We are migrating to another ILS through the same vendor Ex Libris (Library type: Theology; collection size: small; ils satisfaction: 7)

We are currently in the process of migrating from Voyager to FOLIO. The above responses were based on our experiences with Voyager. Note that we would prefer our migration not be publically announced until the press release goes out. (Library type: Academic; collection size: medium; ils satisfaction: 6)

The cost to migrate to another Discovery system or to a more user-friendly OPAC is far too great for the confines of our library budget. We are a small university and EBSCO and Ex Libris provide great support. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We enjoy a good relationship with ExLibris. In general, faults with their software are few, and well tended to. The slowing pace of new Voyager version releases is a bit disheartening, even while the stability of the last few versions has been reassuring. We are observing the release schedules for new versions of its other products, such as ALMA and SUMMON, as the better measure of the vendor's desirability as we consider a next generation ILS. (Library type: Academic; collection size: very large; ils satisfaction: 6)

ILS