Statistical Report for VERSO
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 VERSO Responses by Sector |
|---|
| VERSO | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 149 | 7.07 |
11 | 6.55 | 0 | | 0 | | 117 | 7.20 | 1 | | 0 | | 3 | | 5 | |
|---|
| ILSFunctionality | 149 | 7.12 |
11 | 7.18 | 0 | | 0 | | 117 | 7.20 | 1 | | 0 | | 3 | | 5 | |
|---|
| PrintFunctionality | 147 | 7.37 |
11 | 8.09 | 0 | | 0 | | 115 | 7.36 | 1 | | 0 | | 3 | | 5 | |
|---|
| ElectronicFunctionality | 138 | 6.32 |
10 | 5.10 | 0 | | 0 | | 109 | 6.50 | 1 | | 0 | | 2 | | 4 | |
|---|
| SatisfactionCustomerSupport | 148 | 7.61 |
11 | 7.82 | 0 | | 0 | | 116 | 7.60 | 1 | | 0 | | 3 | | 5 | |
|---|
| CompanyLoyalty | 146 | 6.97 |
11 | 7.36 | 0 | | 0 | | 115 | 6.96 | 1 | | 0 | | 3 | | 4 | |
|---|
| 2020 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 149 |
1 | 2 | 1 | 4 | 5 | 9 | 15 | 41 | 44 | 27 | 8 | 7.07 | 7 |
|---|
| ILS Functionality | 149 |
| 1 | 2 | 2 | 9 | 10 | 15 | 33 | 50 | 27 | 8 | 7.12 | 8 |
|---|
| Print Functionality | 147 |
| 1 | 1 | 3 | 6 | 11 | 9 | 29 | 48 | 39 | 8 | 7.37 | 8 |
|---|
| Electronic Functionality | 138 |
10 | | 6 | 1 | 9 | 11 | 17 | 30 | 32 | 22 | 8 | 6.32 | 7 |
|---|
| Company Satisfaction | 148 |
| | 2 | 3 | 5 | 5 | 14 | 35 | 46 | 38 | 8 | 7.41 | 8 |
|---|
| Support Satisfaction | 148 |
| | 2 | 2 | 5 | 8 | 13 | 19 | 46 | 53 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 146 |
2 | 2 | 3 | 4 | 8 | 13 | 10 | 31 | 34 | 39 | 9 | 6.97 | 8 |
|---|
| Open Source Interest | 127 |
28 | 8 | 13 | 12 | 9 | 33 | 6 | 6 | 6 | 4 | 5 | 3.57 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 153 |
15 | 9.80% |
|---|
| Considering new Interface | 153 |
2 | 1.31% |
|---|
| System Installed on time? | 153 |
0 | 0.00% |
|---|
| Average Collection size: |
| 170272 |
|---|
| Type | Count |
|---|
| Public | 122 |
|---|
| Academic | 14 |
|---|
| School | 3 |
|---|
| Consortium | 5 |
|---|
| Special | 3 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 116 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2019 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 48 |
| | 5 | 3 | 3 | 4 | 3 | 13 | 11 | 6 | 7 | 6.29 | 7 |
|---|
| ILS Functionality | 48 |
| | 1 | 4 | 3 | 1 | 9 | 11 | 10 | 9 | 7 | 6.73 | 7 |
|---|
| Print Functionality | 48 |
1 | | 1 | 5 | 2 | 3 | 3 | 8 | 15 | 10 | 8 | 6.75 | 8 |
|---|
| Electronic Functionality | 48 |
3 | 3 | | 2 | 6 | 4 | 7 | 5 | 10 | 8 | 8 | 5.88 | 6 |
|---|
| Company Satisfaction | 47 |
| 2 | 3 | 1 | 2 | 2 | 2 | 7 | 16 | 12 | 8 | 6.94 | 8 |
|---|
| Support Satisfaction | 48 |
| 2 | 2 | 1 | 1 | | 3 | 3 | 16 | 20 | 9 | 7.50 | 8 |
|---|
| Support Improvement | 48 |
3 | | 1 | 2 | 4 | 12 | 5 | 3 | 9 | 9 | 5 | 6.00 | 6 |
|---|
| Company Loyalty | 47 |
3 | 1 | 2 | 2 | 5 | 2 | 3 | 8 | 7 | 14 | 9 | 6.32 | 7 |
|---|
| Open Source Interest | 48 |
16 | 6 | 2 | 1 | 8 | 8 | 2 | 1 | 1 | 3 | 0 | 2.90 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 49 |
7 | 14.29% |
|---|
| Considering new Interface | 49 |
4 | 8.16% |
|---|
| System Installed on time? | 49 |
44 | 89.80% |
|---|
| Average Collection size: |
| 35051 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 9 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 145 |
| 1 | 1 | 4 | 4 | 9 | 12 | 36 | 49 | 29 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 145 |
| 2 | | 3 | 4 | 6 | 15 | 36 | 51 | 28 | 8 | 7.30 | 8 |
|---|
| Print Functionality | 143 |
| | 1 | 1 | 4 | 8 | 11 | 37 | 51 | 30 | 8 | 7.44 | 8 |
|---|
| Electronic Functionality | 136 |
7 | | 2 | 7 | 6 | 15 | 16 | 25 | 44 | 14 | 8 | 6.42 | 7 |
|---|
| Company Satisfaction | 144 |
1 | 2 | 1 | 3 | 3 | 7 | 9 | 28 | 52 | 38 | 8 | 7.42 | 8 |
|---|
| Support Satisfaction | 144 |
1 | 2 | 1 | 1 | 3 | 2 | 10 | 19 | 49 | 56 | 9 | 7.76 | 8 |
|---|
| Support Improvement | 137 |
1 | 1 | 1 | | 5 | 30 | 8 | 29 | 31 | 31 | 8 | 6.94 | 7 |
|---|
| Company Loyalty | 142 |
4 | 4 | 4 | 3 | 8 | 12 | 10 | 28 | 31 | 38 | 9 | 6.75 | 7 |
|---|
| Open Source Interest | 143 |
48 | 15 | 10 | 11 | 20 | 24 | 6 | 3 | 5 | 1 | 0 | 2.62 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 148 |
8 | 5.41% |
|---|
| Considering new Interface | 148 |
5 | 3.38% |
|---|
| System Installed on time? | 148 |
138 | 93.24% |
|---|
| Average Collection size: |
| 35763 |
|---|
| Type | Count |
|---|
| Public | 124 |
|---|
| Academic | 15 |
|---|
| School | 2 |
|---|
| Consortium | 3 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 117 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 132 |
1 | | 2 | 4 | 4 | 5 | 21 | 23 | 45 | 27 | 8 | 7.17 | 8 |
|---|
| ILS Functionality | 132 |
| | 4 | 4 | 4 | 9 | 20 | 24 | 43 | 24 | 8 | 7.04 | 8 |
|---|
| Print Functionality | 127 |
| 1 | 2 | 1 | 5 | 8 | 14 | 24 | 49 | 23 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 127 |
2 | 1 | 2 | 4 | 14 | 18 | 17 | 15 | 35 | 19 | 8 | 6.46 | 7 |
|---|
| Company Satisfaction | 130 |
2 | 1 | 2 | | 3 | 8 | 9 | 27 | 37 | 41 | 9 | 7.42 | 8 |
|---|
| Support Satisfaction | 132 |
1 | | 1 | | 4 | 5 | 11 | 21 | 37 | 52 | 9 | 7.73 | 8 |
|---|
| Support Improvement | 128 |
2 | | | | 4 | 24 | 11 | 14 | 31 | 42 | 9 | 7.23 | 8 |
|---|
| Company Loyalty | 126 |
3 | | 1 | 2 | 7 | 7 | 17 | 21 | 33 | 35 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 127 |
48 | 13 | 14 | 8 | 15 | 14 | 7 | 4 | 3 | 1 | 0 | 2.35 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 133 |
12 | 9.02% |
|---|
| Considering new Interface | 133 |
2 | 1.50% |
|---|
| System Installed on time? | 133 |
121 | 90.98% |
|---|
| Average Collection size: |
| 58743 |
|---|
| Type | Count |
|---|
| Public | 111 |
|---|
| Academic | 14 |
|---|
| School | 0 |
|---|
| Consortium | 4 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 18 |
|---|
| [2] 10,001-100,000 | 100 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 89 |
| | 3 | 2 | 3 | 8 | 10 | 27 | 25 | 11 | 7 | 6.88 | 7 |
|---|
| ILS Functionality | 88 |
| | 1 | 3 | 4 | 10 | 12 | 15 | 35 | 8 | 8 | 6.89 | 7 |
|---|
| Print Functionality | 87 |
1 | | 1 | 2 | 3 | 6 | 11 | 25 | 25 | 13 | 7 | 6.99 | 7 |
|---|
| Electronic Functionality | 75 |
3 | 2 | 2 | 3 | 6 | 8 | 9 | 18 | 14 | 10 | 7 | 6.15 | 7 |
|---|
| Company Satisfaction | 88 |
| | 1 | 2 | 4 | 5 | 10 | 13 | 37 | 16 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 87 |
| 1 | | 1 | | 6 | 8 | 13 | 32 | 26 | 8 | 7.62 | 8 |
|---|
| Support Improvement | 86 |
| | 1 | | 7 | 12 | 11 | 24 | 15 | 16 | 7 | 6.84 | 7 |
|---|
| Company Loyalty | 88 |
4 | 2 | | | 4 | 8 | 9 | 17 | 28 | 16 | 8 | 6.81 | 8 |
|---|
| Open Source Interest | 85 |
24 | 10 | 22 | 6 | 6 | 7 | 5 | 3 | 2 | | 0 | 2.33 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 90 |
4 | 4.44% |
|---|
| Considering new Interface | 90 |
2 | 2.22% |
|---|
| System Installed on time? | 90 |
83 | 92.22% |
|---|
| Average Collection size: |
| 39853 |
|---|
| Type | Count |
|---|
| Public | 77 |
|---|
| Academic | 11 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 14 |
|---|
| [2] 10,001-100,000 | 69 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | 2 | 2 | 6 | 15 | 15 | 37 | 36 | 18 | 7 | 6.93 | 7 |
|---|
| ILS Functionality | 130 |
| | 2 | 2 | 7 | 13 | 16 | 45 | 32 | 13 | 7 | 6.82 | 7 |
|---|
| Print Functionality | 128 |
1 | | 1 | 1 | 8 | 2 | 15 | 42 | 43 | 15 | 8 | 7.11 | 7 |
|---|
| Electronic Functionality | 108 |
1 | 1 | 3 | 6 | 7 | 8 | 14 | 32 | 25 | 11 | 7 | 6.48 | 7 |
|---|
| Company Satisfaction | 130 |
1 | 1 | | 2 | 2 | 11 | 10 | 39 | 41 | 23 | 8 | 7.22 | 7 |
|---|
| Support Satisfaction | 130 |
| 1 | | 2 | 4 | 3 | 12 | 28 | 40 | 40 | 8 | 7.58 | 8 |
|---|
| Support Improvement | 125 |
| 1 | | | 7 | 35 | 10 | 18 | 30 | 24 | 5 | 6.77 | 7 |
|---|
| Company Loyalty | 127 |
6 | | | 3 | 8 | 15 | 20 | 25 | 28 | 22 | 8 | 6.56 | 7 |
|---|
| Open Source Interest | 122 |
36 | 9 | 24 | 6 | 16 | 15 | 5 | 6 | 4 | 1 | 0 | 2.68 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 136 |
12 | 8.82% |
|---|
| Considering new Interface | 136 |
3 | 2.21% |
|---|
| System Installed on time? | 136 |
125 | 91.91% |
|---|
| Average Collection size: |
| 38377 |
|---|
| Type | Count |
|---|
| Public | 119 |
|---|
| Academic | 12 |
|---|
| School | 0 |
|---|
| Consortium | 2 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 106 |
|---|
| [3] 100,001-250,000 | 8 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 53 |
2 | 2 | 2 | 2 | | 7 | 8 | 11 | 11 | 8 | 7 | 6.26 | 7 |
|---|
| ILS Functionality | 54 |
| 1 | 4 | 2 | 1 | 5 | 6 | 9 | 19 | 7 | 8 | 6.63 | 7 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 2 | 6 | 4 | 6 | 18 | 12 | 5 | 7 | 6.47 | 7 |
|---|
| Electronic Functionality | 47 |
3 | 1 | 3 | 1 | 7 | 9 | 4 | 10 | 5 | 4 | 7 | 5.38 | 5 |
|---|
| Company Satisfaction | 54 |
| 2 | 3 | | 2 | 3 | 9 | 18 | 10 | 7 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 55 |
1 | 2 | 1 | 1 | 1 | 3 | 4 | 10 | 21 | 11 | 8 | 7.04 | 8 |
|---|
| Support Improvement | 53 |
| 3 | 2 | 1 | 2 | 11 | 1 | 8 | 18 | 7 | 8 | 6.45 | 7 |
|---|
| Company Loyalty | 54 |
4 | 1 | 2 | 2 | 3 | 2 | 9 | 2 | 17 | 12 | 8 | 6.39 | 8 |
|---|
| Open Source Interest | 52 |
14 | 6 | 12 | 1 | 9 | 5 | 3 | | 1 | 1 | 0 | 2.48 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
8 | 13.79% |
|---|
| Considering new Interface | 58 |
4 | 6.90% |
|---|
| System Installed on time? | 58 |
55 | 94.83% |
|---|
| Average Collection size: |
| 47480 |
|---|
| Type | Count |
|---|
| Public | 49 |
|---|
| Academic | 7 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 8 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 68 |
5 | 2 | | | 2 | 6 | 4 | 18 | 19 | 12 | 8 | 6.62 | 7 |
|---|
| ILS Functionality | 68 |
3 | 1 | | 1 | 5 | 6 | 4 | 19 | 18 | 11 | 7 | 6.68 | 7 |
|---|
| Print Functionality | 68 |
4 | 2 | 1 | 1 | 1 | 2 | 6 | 14 | 22 | 15 | 8 | 6.85 | 8 |
|---|
| Electronic Functionality | 63 |
3 | 2 | 2 | 3 | 6 | 7 | 6 | 13 | 11 | 10 | 7 | 6.02 | 7 |
|---|
| Company Satisfaction | 68 |
5 | 1 | 1 | 1 | 1 | 4 | 3 | 16 | 15 | 21 | 9 | 6.90 | 8 |
|---|
| Support Satisfaction | 68 |
4 | | 1 | 3 | 1 | 3 | 2 | 11 | 17 | 26 | 9 | 7.19 | 8 |
|---|
| Support Improvement | 64 |
4 | | | | 7 | 18 | 2 | 11 | 8 | 14 | 5 | 6.20 | 7 |
|---|
| Company Loyalty | 67 |
5 | 3 | 2 | 2 | 4 | 4 | 5 | 12 | 12 | 18 | 9 | 6.28 | 7 |
|---|
| Open Source Interest | 66 |
24 | 11 | 5 | 1 | 7 | 10 | 3 | 4 | | 1 | 0 | 2.38 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 69 |
7 | 10.14% |
|---|
| Considering new Interface | 69 |
2 | 2.90% |
|---|
| System Installed on time? | 69 |
66 | 95.65% |
|---|
| Average Collection size: |
| 42434 |
|---|
| Type | Count |
|---|
| Public | 58 |
|---|
| Academic | 8 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 4 |
|---|
| [2] 10,001-100,000 | 57 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 74 |
2 | 1 | | 3 | | 1 | 5 | 15 | 31 | 16 | 8 | 7.32 | 8 |
|---|
| ILS Functionality | 76 |
2 | | 3 | 3 | 2 | 1 | 4 | 18 | 29 | 14 | 8 | 7.05 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 76 |
1 | 1 | 1 | 1 | | 1 | 4 | 15 | 24 | 28 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 76 |
1 | 1 | | 3 | | 1 | 4 | 11 | 18 | 37 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 75 |
1 | | 1 | 2 | 9 | 14 | 3 | 7 | 16 | 22 | 9 | 6.76 | 8 |
|---|
| Company Loyalty | 76 |
5 | | 1 | 1 | 2 | 4 | 4 | 8 | 22 | 29 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 70 |
22 | 8 | 14 | 4 | 7 | 7 | 5 | 3 | | | 0 | 2.31 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 79 |
6 | 7.59% |
|---|
| Considering new Interface | 79 |
3 | 3.80% |
|---|
| System Installed on time? | 79 |
71 | 89.87% |
|---|
| Average Collection size: |
| 64695 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 14 |
|---|
| School | 1 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 9 |
|---|
| [2] 10,001-100,000 | 63 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| 1 | 1 | | | 2 | 6 | 12 | 21 | 24 | 9 | 7.72 | 8 |
|---|
| ILS Functionality | 67 |
| | 2 | | | 3 | 7 | 16 | 22 | 17 | 8 | 7.49 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 67 |
| | | 1 | | 1 | 7 | 5 | 23 | 30 | 9 | 8.04 | 8 |
|---|
| Support Satisfaction | 67 |
| 1 | | | 1 | 1 | 2 | 1 | 19 | 42 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 66 |
1 | | | | 1 | 9 | 8 | 5 | 13 | 29 | 9 | 7.53 | 8 |
|---|
| Company Loyalty | 66 |
2 | 1 | | | 1 | 3 | 3 | 8 | 18 | 30 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 66 |
18 | 12 | 7 | 4 | 9 | 8 | 4 | | 3 | 1 | 0 | 2.59 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
3 | 4.48% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
65 | 97.01% |
|---|
| Average Collection size: |
| 40971 |
|---|
| Type | Count |
|---|
| Public | 50 |
|---|
| Academic | 13 |
|---|
| School | 2 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 72 |
| | | 1 | 1 | 3 | 7 | 27 | 17 | 16 | 7 | 7.40 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 72 |
| | | | | 5 | 4 | 19 | 16 | 28 | 9 | 7.81 | 8 |
|---|
| Support Satisfaction | 72 |
| | | 1 | | 2 | 3 | 19 | 12 | 35 | 9 | 7.99 | 8 |
|---|
| Support Improvement | 71 |
| | | | 16 | 15 | 4 | 5 | 8 | 23 | 9 | 6.61 | 7 |
|---|
| Company Loyalty | 72 |
| | | | 3 | 5 | 2 | 5 | 24 | 33 | 9 | 7.96 | 8 |
|---|
| Open Source Interest | 71 |
20 | 7 | 20 | 6 | 2 | 11 | 4 | 1 | | | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 73 |
4 | 5.48% |
|---|
| Considering new Interface | 73 |
0 | 0.00% |
|---|
| System Installed on time? | 73 |
71 | 97.26% |
|---|
| Average Collection size: |
| 31725 |
|---|
| Type | Count |
|---|
| Public | 59 |
|---|
| Academic | 11 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 6 |
|---|
| [2] 10,001-100,000 | 59 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 71 |
| | | | 1 | 1 | 5 | 16 | 27 | 21 | 8 | 7.83 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 71 |
| | | 1 | | 2 | 2 | 5 | 19 | 42 | 9 | 8.31 | 9 |
|---|
| Support Satisfaction | 70 |
| | | 1 | 1 | 1 | | 8 | 15 | 44 | 9 | 8.34 | 9 |
|---|
| Support Improvement | 64 |
| 2 | | | | 7 | 2 | 10 | 10 | 33 | 9 | 7.75 | 9 |
|---|
| Company Loyalty | 71 |
| | | | 1 | 1 | 1 | 9 | 9 | 50 | 9 | 8.45 | 9 |
|---|
| Open Source Interest | 71 |
29 | 9 | 12 | 1 | 5 | 8 | 2 | 3 | 1 | 1 | 0 | 2.06 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 72 |
1 | 1.39% |
|---|
| Considering new Interface | 72 |
1 | 1.39% |
|---|
| System Installed on time? | 72 |
68 | 94.44% |
|---|
| 2008 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 81 |
2 | 1 | 1 | 2 | 3 | 4 | 2 | 17 | 25 | 24 | 8 | 7.26 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 81 |
2 | | | 2 | 3 | 3 | 2 | 12 | 20 | 37 | 9 | 7.68 | 8 |
|---|
| Support Satisfaction | 81 |
2 | | 1 | 2 | 1 | 2 | 3 | 11 | 15 | 44 | 9 | 7.81 | 9 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 81 |
3 | | 2 | | 4 | 3 | | 10 | 18 | 41 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 81 |
30 | 6 | 6 | 8 | 8 | 11 | 5 | 4 | 1 | 2 | 0 | 2.63 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 83 |
4 | 4.82% |
|---|
| Considering new Interface | 83 |
0 | 0.00% |
|---|
| System Installed on time? | 83 |
80 | 96.39% |
|---|
| 2007 Survey Results |
| Product: VERSO |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 18 |
1 | | | | | 2 | 2 | 5 | 5 | 3 | 7 | 6.89 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 24 |
| | 1 | 1 | 1 | 1 | | 5 | 8 | 7 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 24 |
| | 1 | 1 | 1 | | 1 | 4 | 8 | 8 | 8 | 7.46 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 24 |
3 | | 2 | | | | 1 | 3 | 8 | 7 | 8 | 6.58 | 8 |
|---|
| Open Source Interest | 24 |
7 | 2 | 1 | 3 | 3 | 4 | 2 | | 1 | 1 | 0 | 3.08 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 24 |
4 | 16.67% |
|---|
| Considering new Interface | 24 |
1 | 4.17% |
|---|
| System Installed on time? | 24 |
1 | 4.17% |
|---|
2020 : gen: 7.07 company 7.41 loyalty 6.97 support 7.61
2019 : gen: 6.29 company 6.94 loyalty 6.32 support 7.50
2018 : gen: 7.26 company 7.42 loyalty 6.75 support 7.76
2017 : gen: 7.17 company 7.42 loyalty 7.13 support 7.73
2016 : gen: 6.88 company 7.27 loyalty 6.81 support 7.62
2015 : gen: 6.93 company 7.22 loyalty 6.56 support 7.58
2014 : gen: 6.26 company 6.56 loyalty 6.39 support 7.04
2013 : gen: 6.62 company 6.90 loyalty 6.28 support 7.19
2012 : gen: 7.32 company 7.68 loyalty 7.24 support 7.80
2011 : gen: 7.72 company 8.04 loyalty 7.70 support 8.34
2010 : gen: 7.40 company 7.81 loyalty 7.96 support 7.99
2009 : gen: 7.83 company 8.31 loyalty 8.45 support 8.34
2008 : gen: 7.26 company 7.68 loyalty 7.63 support 7.81
2007 : gen: 6.89 company 7.33 loyalty 6.58 support 7.46
Comments (survey2020)
For our library to consider an open source ILS we would need tech support from an outside vendor or consortium arrangement.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
I did not answer the question How effective is this product in managing your library's electronic resources? because we do not use Verso to mange our electronic resources. An n/a option would have been helpful here. Thanks
(Library type: Public; collection size: small; ils satisfaction: 6)
VERSO is not a bad product, it is just not intended for an academic setting. There is no SSO, databases are clunky to access, and it creates more work than it solves in the long run.
We are very interested in Alma, but concerned about costs and transparency.
(Library type: Academic; collection size: small; ils satisfaction: 3)
VERSO does not allow a MARC record export for print records of only a certain type, you have to download all print records then weed out the ones you don't want included. For example, when updating the discovery service, we want our print materials but we don't want those that are ILL, reserve, marked as equipment, etc. I have asked Auto-Graphics about this and they said they have added it to a future update.
(Library type: Academic; collection size: small; ils satisfaction: 7)
Specific decisions about products are made in [...] at our main campus.
(Library type: Academic; collection size: very small; ils satisfaction: 7)
While customer service has always been very good from the representatives at Autographics, the system as an ILS is not intuitive, especially for staff who have never worked in a library before.
(Library type: Public; collection size: small; ils satisfaction: 3)
Not sure what open source ILS is referring too.
(Library type: Public; collection size: small; ils satisfaction: 8)
We are working with Auto Graphics to provide a Discovery Service in the near future.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
The customer service with Verso is outstanding. Any time we have had issues with the system, they have been able to help us solve the problem either directly, or by figuring out the bug that has caused the issue. They are very good at listening to what problems we are having and working through problem solving with us.
(Library type: Public; collection size: small; ils satisfaction: 7)
Verso works well for our library. However, because the state of [...] no longer provides a workable statewide ILL system, we may be forced to join a consortium within the next several years.
(Library type: Public; collection size: small; ils satisfaction: 8)
I don't know what an open source ILS is.
(Library type: Public; collection size: small; ils satisfaction: 9)
Our current system has been in place since we first automated. We have discussed migrating to a new service, but the costs involved are daunting. VERSO works, it is just a little clunky/clumsy to use in some spots.
(Library type: School; collection size: small; ils satisfaction: 7)
We were much more pleased with VERSO prior to their big "update" in 2019? Since then it has been one issue after another to be fixed. It was explained the "update" was to make it more friendly for devices such as cellphones, but I have a difficult time navigating VERSO on my cell phone, and I am familiar with it. A regular patron would have a much more difficult time. Also the searching since the update is horrid. And as in every version of VERSO I have used in the past 7 years, it requires way too many clicks to get where you want to go.
(Library type: Public; collection size: small; ils satisfaction: 6)
We try to attend any of the information or training sessions available to us that we think would be relevant. Sometimes I feel that the presenter doesn't go as in-depth as I would like. It tends to go off topic.
(Library type: Public; collection size: small; ils satisfaction: 4)
I was recently hired to fill the vacancy resulting from the previous director's resignation. My previous experience with an ILS was through our local school system. I have no experience with our ILS system prior to August of 2020, so I have no impressions to impart other than finding some of the tutorials helpful while learning to navigate through VERSO.
(Library type: Public; collection size: very small; ils satisfaction: 8)
It's very difficult to customize Verso for our needs, when we ask for help, we don't get it in a prompt or meaningful manner. It seems like there are so many things we could do with Verso, but we don't have the power to make changes. I've repeatedly asked for in-person help and not received it.
(Library type: Public; collection size: small; ils satisfaction: 4)
There are aspects of Verso that we love, but some of simple tasks it is not able to do as well as the system we migrated from. Our old system allowed to jump from patron to patron much easier than Verso, and this is still something that we greatly miss.
(Library type: Public; collection size: small; ils satisfaction: 7)
i wish you could look up an item by format in your library collection
(Library type: Public; collection size: small; ils satisfaction: 8)
[...] is not a library, per se, but serves as the administrator for the ILS that is shared by its member public libraries. [...] seeks to handle as many ILS support questions from its members as possible. That said, the customer service provided by Auto-Graphics has been exceptional for many years, in response to [...] -originated help requests and also those originating from member libraries. Support/responsiveness and cost are two primary pros for the Auto-Graphics Verso ILS. Separately, because we administer the ILS for a group of libraries, the "number of items in the library's collection" reported above is for all the library members of [...] that share in the Verso ILS, not for [...] ' own single collection.
(Library type: Consortium; collection size: large; ils satisfaction: 9)
This is a branch of the main library. The holdings are rotated between the main library and 4 branches.
(Library type: Public; collection size: very small; ils satisfaction: 7)
The Vendor has always been open to suggestions for improvement and to grow with the technology needs of our libraries.
(Library type: Public; collection size: small; ils satisfaction: 8)