Statistical Report for V-smart
2022 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | | | 1 | 4 | 2 | | 7 | 7.14 | 7 |
ILS Functionality | 7 |
| | | | | | 1 | 4 | 1 | 1 | 7 | 7.29 | 7 |
Print Functionality | 7 |
| | | | | | | 4 | 2 | 1 | 7 | 7.57 | 7 |
Electronic Functionality | 7 |
| | | 2 | | 1 | | 3 | 1 | | 7 | 5.71 | 7 |
Company Satisfaction | 7 |
| | | | | | 1 | 2 | 3 | 1 | 8 | 7.57 | 8 |
Support Satisfaction | 7 |
| | | | | | | 2 | 3 | 2 | 8 | 8.00 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 7 |
| | | | | | 2 | 2 | 1 | 2 | 6 | 7.43 | 7 |
Open Source Interest | 5 |
1 | | | 2 | | | 2 | | | | 3 | 3.60 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
0 | 0.00% |
Considering new Interface | 7 |
0 | 0.00% |
System Installed on time? | 7 |
0 | 0.00% |
Average Collection size: |
| 292582 |
Type | Count |
Public | 3 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2021 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 12 |
| | | | | 1 | | 5 | 5 | 1 | 7 | 7.42 | 8 |
ILS Functionality | 12 |
| | 1 | | | | | 7 | 2 | 2 | 7 | 7.08 | 7 |
Print Functionality | 12 |
| | | | | | | | 10 | 2 | 8 | 8.17 | 8 |
Electronic Functionality | 12 |
| | | 2 | 1 | 3 | 4 | 1 | 1 | | 6 | 5.33 | 6 |
Company Satisfaction | 12 |
| | | | | 1 | 2 | 2 | 5 | 2 | 8 | 7.42 | 8 |
Support Satisfaction | 12 |
| | | | | 1 | 2 | 1 | 3 | 5 | 9 | 7.75 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 12 |
| | | 1 | | 1 | 2 | 1 | 4 | 3 | 8 | 7.17 | 8 |
Open Source Interest | 11 |
3 | 2 | 1 | 1 | 1 | 1 | 1 | | | | 0 | 2.91 | 10 |
Category | Total | Yes | percent |
Considering new ILS | 13 |
2 | 15.38% |
Considering new Interface | 13 |
1 | 7.69% |
System Installed on time? | 13 |
0 | 0.00% |
Average Collection size: |
| 205886 |
Type | Count |
Public | 7 |
Academic | 4 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 1 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
2020 V-smart Responses by Sector |
V-smart | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 20 | 6.80 |
3 | | 0 | | 0 | | 8 | 7.13 | 5 | | 1 | | 0 | | 0 | |
ILSFunctionality | 20 | 6.80 |
3 | | 0 | | 0 | | 8 | 7.50 | 5 | | 1 | | 0 | | 0 | |
PrintFunctionality | 19 | 7.37 |
3 | | 0 | | 0 | | 8 | 7.38 | 5 | | 1 | | 0 | | 0 | |
ElectronicFunctionality | 19 | 4.68 |
3 | | 0 | | 0 | | 7 | 5.00 | 5 | | 1 | | 0 | | 0 | |
SatisfactionCustomerSupport | 20 | 7.20 |
3 | | 0 | | 0 | | 8 | 7.25 | 5 | | 1 | | 0 | | 0 | |
CompanyLoyalty | 20 | 5.85 |
3 | | 0 | | 0 | | 8 | 7.25 | 5 | | 1 | | 0 | | 0 | |
2020 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 20 |
| | | 2 | | | 4 | 8 | 4 | 2 | 7 | 6.80 | 7 |
ILS Functionality | 20 |
| | | 1 | 1 | | 6 | 5 | 5 | 2 | 6 | 6.80 | 7 |
Print Functionality | 19 |
| | | | | 1 | 3 | 6 | 6 | 3 | 7 | 7.37 | 7 |
Electronic Functionality | 19 |
1 | 1 | 1 | 2 | 2 | 5 | 4 | 1 | 2 | | 5 | 4.68 | 5 |
Company Satisfaction | 20 |
| | | 2 | | | 5 | 6 | 2 | 5 | 7 | 6.95 | 7 |
Support Satisfaction | 20 |
| | | 2 | | 1 | 2 | 5 | 4 | 6 | 9 | 7.20 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 20 |
2 | 1 | 2 | | 1 | | 3 | 3 | 3 | 5 | 9 | 5.85 | 7 |
Open Source Interest | 18 |
3 | | 4 | 2 | 1 | 3 | 2 | | 1 | 2 | 2 | 3.94 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 20 |
4 | 20.00% |
Considering new Interface | 20 |
1 | 5.00% |
System Installed on time? | 20 |
0 | 0.00% |
Average Collection size: |
| 338033 |
Type | Count |
Public | 14 |
Academic | 3 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 6 |
[3] 100,001-250,000 | 8 |
[4] 250,001-1,000,000 | 4 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2019 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | | | | 5 | 2 | | 7 | 7.29 | 7 |
ILS Functionality | 7 |
| | | | | 1 | 3 | 1 | 2 | | 6 | 6.57 | 6 |
Print Functionality | 7 |
| | | | | | | 3 | 3 | 1 | 7 | 7.71 | 8 |
Electronic Functionality | 7 |
| | 1 | 1 | 2 | 1 | 1 | | | 1 | 4 | 4.71 | 4 |
Company Satisfaction | 7 |
| | | | | | 1 | 2 | 2 | 2 | 7 | 7.71 | 8 |
Support Satisfaction | 7 |
| | | | | | | 4 | 3 | | 7 | 7.43 | 7 |
Support Improvement | 7 |
| | | | | 1 | 3 | | 1 | 2 | 6 | 7.00 | 6 |
Company Loyalty | 7 |
| | 1 | | | 2 | 1 | 1 | 1 | 1 | 5 | 6.00 | 6 |
Open Source Interest | 7 |
1 | 2 | 3 | | | | | 1 | | | 2 | 2.14 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
1 | 14.29% |
Considering new Interface | 7 |
2 | 28.57% |
System Installed on time? | 7 |
5 | 71.43% |
Average Collection size: |
| 138819 |
Type | Count |
Public | 5 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 5 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 0 |
[6] over 10,000,001 | 0 |
2018 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | | | 2 | | 2 | 4 | | 1 | 7 | 6.33 | 7 |
ILS Functionality | 9 |
| | | | 1 | 2 | 3 | 1 | 1 | 1 | 6 | 6.22 | 6 |
Print Functionality | 9 |
| | | | | 1 | 4 | | 3 | 1 | 6 | 6.89 | 6 |
Electronic Functionality | 9 |
| | 1 | 1 | 1 | 2 | 3 | 1 | | | 6 | 4.89 | 5 |
Company Satisfaction | 9 |
| | | 1 | | 3 | 1 | 2 | 1 | 1 | 5 | 6.11 | 6 |
Support Satisfaction | 9 |
| 1 | | | 1 | 1 | 2 | | 3 | 1 | 8 | 6.11 | 6 |
Support Improvement | 9 |
| 1 | | 1 | 1 | 5 | | | | 1 | 5 | 4.67 | 5 |
Company Loyalty | 9 |
| | 1 | 1 | 1 | 1 | 1 | 2 | | 2 | 7 | 5.78 | 6 |
Open Source Interest | 8 |
1 | 1 | 1 | | 1 | 2 | 1 | | 1 | | 5 | 3.88 | 5 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
2 | 22.22% |
Considering new Interface | 9 |
0 | 0.00% |
System Installed on time? | 9 |
9 | 100.00% |
Average Collection size: |
| 433328 |
Type | Count |
Public | 6 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 1 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2017 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 15 |
| | | | | | 4 | 7 | 3 | 1 | 7 | 7.07 | 7 |
ILS Functionality | 15 |
| | | 1 | | 1 | 3 | 5 | 3 | 2 | 7 | 6.87 | 7 |
Print Functionality | 15 |
| | | | | 1 | 4 | 5 | 2 | 3 | 7 | 7.13 | 7 |
Electronic Functionality | 15 |
| 1 | 2 | | 1 | 2 | 3 | 4 | | 2 | 7 | 5.53 | 6 |
Company Satisfaction | 15 |
| | | | | 1 | 4 | 5 | 3 | 2 | 7 | 7.07 | 7 |
Support Satisfaction | 15 |
| | | | | 2 | 2 | 7 | 2 | 2 | 7 | 7.00 | 7 |
Support Improvement | 15 |
| | | | | 4 | 5 | 4 | 1 | 1 | 6 | 6.33 | 6 |
Company Loyalty | 14 |
1 | | | | | 3 | 1 | 5 | 1 | 3 | 7 | 6.50 | 7 |
Open Source Interest | 14 |
2 | 4 | 1 | | 2 | 2 | 2 | | | 1 | 1 | 3.21 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 15 |
6 | 40.00% |
Considering new Interface | 15 |
2 | 13.33% |
System Installed on time? | 15 |
14 | 93.33% |
Average Collection size: |
| 257241 |
Type | Count |
Public | 12 |
Academic | 1 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 5 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2016 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 13 |
| | | | 1 | 2 | 3 | 2 | 3 | 2 | 6 | 6.77 | 7 |
ILS Functionality | 13 |
| | | | 1 | 4 | 1 | 3 | 3 | 1 | 5 | 6.46 | 7 |
Print Functionality | 13 |
| | | | 1 | 1 | 2 | 4 | 4 | 1 | 7 | 6.92 | 7 |
Electronic Functionality | 12 |
| 1 | 2 | | 3 | 2 | 2 | 1 | 1 | | 4 | 4.50 | 5 |
Company Satisfaction | 13 |
| | | 1 | | 3 | 3 | 2 | 2 | 2 | 5 | 6.46 | 6 |
Support Satisfaction | 12 |
| | 1 | | | 2 | 4 | 1 | | 4 | 6 | 6.58 | 6 |
Support Improvement | 10 |
| | | | 3 | 3 | 1 | 2 | | 1 | 4 | 5.60 | 5 |
Company Loyalty | 13 |
| | 1 | | 2 | 1 | 4 | 3 | | 2 | 6 | 6.00 | 6 |
Open Source Interest | 13 |
2 | 5 | | 2 | 1 | 1 | 2 | | | | 1 | 2.46 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 13 |
2 | 15.38% |
Considering new Interface | 13 |
5 | 38.46% |
System Installed on time? | 13 |
13 | 100.00% |
Average Collection size: |
| 331300 |
Type | Count |
Public | 10 |
Academic | 3 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 5 |
[4] 250,001-1,000,000 | 1 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2015 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 11 |
| | | | | | 3 | 5 | 1 | 2 | 7 | 7.18 | 7 |
ILS Functionality | 11 |
| | | | | 2 | 1 | 2 | 5 | 1 | 8 | 7.18 | 8 |
Print Functionality | 11 |
| | | | | | 1 | 2 | 6 | 2 | 8 | 7.82 | 8 |
Electronic Functionality | 11 |
1 | | 1 | | 1 | 1 | 2 | 3 | 1 | 1 | 7 | 5.55 | 6 |
Company Satisfaction | 11 |
| | | | | 2 | 1 | 4 | 2 | 2 | 7 | 7.09 | 7 |
Support Satisfaction | 11 |
| | | | 1 | 1 | 1 | 2 | 4 | 2 | 8 | 7.18 | 8 |
Support Improvement | 10 |
1 | | | 2 | | 3 | 1 | 3 | | | 5 | 4.80 | 5 |
Company Loyalty | 10 |
| | | | 2 | 1 | 2 | 1 | 1 | 3 | 9 | 6.70 | 7 |
Open Source Interest | 11 |
3 | 2 | 3 | | | 3 | | | | | 0 | 2.09 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 11 |
3 | 27.27% |
Considering new Interface | 11 |
4 | 36.36% |
System Installed on time? | 11 |
11 | 100.00% |
Average Collection size: |
| 367292 |
Type | Count |
Public | 9 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 5 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 2 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2014 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 13 |
| | | | | 4 | 1 | 7 | | 1 | 7 | 6.46 | 7 |
ILS Functionality | 13 |
| | | | | | 4 | 4 | 4 | 1 | 6 | 7.15 | 7 |
Print Functionality | 12 |
| | | | | | 4 | 1 | 4 | 3 | 6 | 7.50 | 8 |
Electronic Functionality | 13 |
| | 2 | | 1 | 4 | 3 | 2 | 1 | | 5 | 5.23 | 5 |
Company Satisfaction | 13 |
| | | | 1 | | 5 | 4 | 2 | 1 | 6 | 6.69 | 7 |
Support Satisfaction | 13 |
| | | | 1 | 1 | 3 | 3 | 5 | | 8 | 6.77 | 7 |
Support Improvement | 13 |
| | | | 2 | 8 | 1 | 1 | 1 | | 5 | 5.31 | 5 |
Company Loyalty | 13 |
| | | 1 | 2 | 2 | 2 | 3 | | 3 | 7 | 6.23 | 6 |
Open Source Interest | 13 |
1 | 2 | 1 | 2 | | 3 | 3 | 1 | | | 5 | 3.85 | 5 |
Category | Total | Yes | percent |
Considering new ILS | 13 |
1 | 7.69% |
Considering new Interface | 13 |
4 | 30.77% |
System Installed on time? | 13 |
12 | 92.31% |
Average Collection size: |
| 515661 |
Type | Count |
Public | 8 |
Academic | 5 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 4 |
[3] 100,001-250,000 | 3 |
[4] 250,001-1,000,000 | 4 |
[5] 1,000,001-10,000,000 | 2 |
[6] over 10,000,001 | 0 |
2013 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 7 |
| | | | 1 | 1 | 1 | 3 | 1 | | 7 | 6.29 | 7 |
ILS Functionality | 7 |
| | | | | | 2 | 2 | 3 | | 8 | 7.14 | 7 |
Print Functionality | 7 |
| | | | | | 2 | 1 | 3 | 1 | 8 | 7.43 | 8 |
Electronic Functionality | 7 |
| | | 1 | 1 | 1 | 2 | 2 | | | 6 | 5.43 | 6 |
Company Satisfaction | 7 |
| | | | | 1 | 1 | 4 | | 1 | 7 | 6.86 | 7 |
Support Satisfaction | 7 |
| | | | 1 | | 1 | 4 | | 1 | 7 | 6.71 | 7 |
Support Improvement | 7 |
| | | | 1 | 3 | 2 | | 1 | | 5 | 5.57 | 5 |
Company Loyalty | 7 |
| | | | 1 | 2 | 1 | 2 | | 1 | 5 | 6.14 | 6 |
Open Source Interest | 7 |
1 | 2 | 1 | | | 2 | 1 | | | | 1 | 2.86 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 7 |
1 | 14.29% |
Considering new Interface | 7 |
2 | 28.57% |
System Installed on time? | 7 |
7 | 100.00% |
Average Collection size: |
| 383680 |
Type | Count |
Public | 5 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 2 |
[3] 100,001-250,000 | 4 |
[4] 250,001-1,000,000 | 0 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2012 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 13 |
| | | | 1 | 1 | 1 | 6 | 2 | 2 | 7 | 7.00 | 7 |
ILS Functionality | 13 |
| 1 | | | 1 | | 2 | 5 | 1 | 3 | 7 | 6.69 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 13 |
| | | | 1 | 1 | 1 | 5 | 2 | 3 | 7 | 7.15 | 7 |
Support Satisfaction | 13 |
| | | | 1 | 1 | 1 | 1 | 5 | 4 | 8 | 7.54 | 8 |
Support Improvement | 12 |
| | | | 1 | 4 | 3 | 2 | | 2 | 5 | 6.17 | 6 |
Company Loyalty | 13 |
1 | 1 | | | | | 2 | 4 | 1 | 4 | 7 | 6.54 | 7 |
Open Source Interest | 13 |
4 | 2 | 3 | 1 | | | 1 | 1 | | 1 | 0 | 2.54 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 13 |
1 | 7.69% |
Considering new Interface | 13 |
5 | 38.46% |
System Installed on time? | 13 |
11 | 84.62% |
Average Collection size: |
| 366985 |
Type | Count |
Public | 10 |
Academic | 3 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 2 |
[4] 250,001-1,000,000 | 3 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
2011 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | | 1 | | 1 | 1 | 2 | 3 | 1 | 8 | 6.78 | 7 |
ILS Functionality | 9 |
| | | 1 | | | 2 | 3 | | 3 | 7 | 7.00 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 9 |
| | | 1 | 1 | 2 | | 2 | 2 | 1 | 5 | 6.22 | 7 |
Support Satisfaction | 9 |
| | | 2 | | | | 4 | 2 | 1 | 7 | 6.56 | 7 |
Support Improvement | 9 |
| | | 2 | 1 | | 2 | | 4 | | 8 | 6.00 | 6 |
Company Loyalty | 9 |
1 | 1 | | | | 3 | | | 2 | 2 | 5 | 5.56 | 5 |
Open Source Interest | 9 |
2 | 1 | 2 | | 1 | 2 | | | 1 | | 0 | 3.00 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
1 | 11.11% |
Considering new Interface | 9 |
1 | 11.11% |
System Installed on time? | 9 |
9 | 100.00% |
Average Collection size: |
| 396398 |
Type | Count |
Public | 7 |
Academic | 2 |
School | 0 |
Consortium | 0 |
Special | 0 |
Size Category | Count |
[1] Under 10,000 | 0 |
[2] 10,001-100,000 | 3 |
[3] 100,001-250,000 | 0 |
[4] 250,001-1,000,000 | 4 |
[5] 1,000,001-10,000,000 | 1 |
[6] over 10,000,001 | 0 |
3 Responses for V-smart in 2010 |
2009 Survey Results |
Product: V-smart |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 9 |
| | | | | | 1 | | 3 | 5 | 9 | 8.33 | 9 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 9 |
| | | | | | | 1 | 7 | 1 | 8 | 8.00 | 8 |
Support Satisfaction | 9 |
| | | | | | | 1 | 2 | 6 | 9 | 8.56 | 9 |
Support Improvement | 8 |
| | | | 1 | 1 | | | 1 | 5 | 9 | 7.75 | 9 |
Company Loyalty | 9 |
| | | | | 1 | | | 1 | 7 | 9 | 8.44 | 9 |
Open Source Interest | 9 |
| 1 | 4 | 1 | | | 2 | | | 1 | 2 | 3.67 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 9 |
0 | 0.00% |
Considering new Interface | 9 |
2 | 22.22% |
System Installed on time? | 9 |
9 | 100.00% |
0 Responses for V-smart in 2008 |
0 Responses for V-smart in 2007 |
2022 : gen: 7.14 company 7.57 loyalty 7.43 support 8.00
2021 : gen: 7.42 company 7.42 loyalty 7.17 support 7.75
2020 : gen: 6.80 company 6.95 loyalty 5.85 support 7.20
2019 : gen: 7.29 company 7.71 loyalty 6.00 support 7.43
2018 : gen: 6.33 company 6.11 loyalty 5.78 support 6.11
2017 : gen: 7.07 company 7.07 loyalty 6.50 support 7.00
2016 : gen: 6.77 company 6.46 loyalty 6.00 support 6.58
2015 : gen: 7.18 company 7.09 loyalty 6.70 support 7.18
2014 : gen: 6.46 company 6.69 loyalty 6.23 support 6.77
2013 : gen: 6.29 company 6.86 loyalty 6.14 support 6.71
2012 : gen: 7.00 company 7.15 loyalty 6.54 support 7.54
2011 : gen: 6.78 company 6.22 loyalty 5.56 support 6.56
2009 : gen: 8.33 company 8.00 loyalty 8.44 support 8.56
Comments (survey2020)
The migration to OCLC's WSM is in progress and the library (along with the Canadian War Museum's library) is scheduled to go live in February 2021. The decision was taken by IT and Upper Management. While we are satisfied with V-Smart, we believe we will be with WMS as well. They both have pros and cons. Thank you.
(Library type: Museum; collection size: medium; ils satisfaction: 7)
Our satisfaction with our ILS vendor's customer service is low because:
1. The front-line employee who was regularly assigned to our support tickets was not knowledgable about the product, misread emails, and was quick to close tickets without resolving the actual problem. The employee no longer works for the company.
2. Answers to some support tickets can take months to resolve because they are forwarded to another department. It sometimes feels like they're forgotten.
An open-source ILS is not really an option for our institution because we do not have an employee with sufficient programming/IT skills to maintain or customize the ILS. It was briefly entertained during our last call for tender for an ILS and rejected for this reason.
(Library type: Public; collection size: medium; ils satisfaction: 7)
SIGB plutôt destiné à des médiathèques importantes ou à des réseaux de médiathèques
(Library type: Public; collection size: medium; ils satisfaction: 6)