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Statistical Report for V-smart

2021 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	10						1		4	4	1	7	7.40	8
ILS Functionality	10			1					6	1	2	7	7.00	7
Print Functionality	10									9	1	8	8.10	8
Electronic Functionality	10				2	1	3	3		1		5	5.10	5
Company Satisfaction	10						1	2	1	4	2	8	7.40	8
Support Satisfaction	10						1	1	1	2	5	9	7.90	9
Support Improvement	0											0	0.00
Company Loyalty	10				1		1	2	1	2	3	9	7.00	8
Open Source Interest	9	3	2		1	1		1				0	2.78	1

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	0	0.00%

Average Collection size:		188305

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 V-smart Responses by Sector
V-smart	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	20	6.80	3		0		0		8	7.13	5		1		0		0
ILSFunctionality	20	6.80	3		0		0		8	7.50	5		1		0		0
PrintFunctionality	19	7.37	3		0		0		8	7.38	5		1		0		0
ElectronicFunctionality	19	4.68	3		0		0		7	5.00	5		1		0		0
SatisfactionCustomerSupport	20	7.20	3		0		0		8	7.25	5		1		0		0
CompanyLoyalty	20	5.85	3		0		0		8	7.25	5		1		0		0

2020 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20				2			4	8	4	2	7	6.80	7
ILS Functionality	20				1	1		6	5	5	2	6	6.80	7
Print Functionality	19						1	3	6	6	3	7	7.37	7
Electronic Functionality	19	1	1	1	2	2	5	4	1	2		5	4.68	5
Company Satisfaction	20				2			5	6	2	5	7	6.95	7
Support Satisfaction	20				2		1	2	5	4	6	9	7.20	8
Support Improvement	0											0	0.00
Company Loyalty	20	2	1	2		1		3	3	3	5	9	5.85	7
Open Source Interest	18	3		4	2	1	3	2		1	2	2	3.94	4

Category	Total	Yes	percent
Considering new ILS	20	4	20.00%
Considering new Interface	20	1	5.00%
System Installed on time?	20	0	0.00%

Average Collection size:		338033

Type	Count
Public	14
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	6
[3] 100,001-250,000	8
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2019 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7								5	2		7	7.29	7
ILS Functionality	7						1	3	1	2		6	6.57	6
Print Functionality	7								3	3	1	7	7.71	8
Electronic Functionality	7			1	1	2	1	1			1	4	4.71	4
Company Satisfaction	7							1	2	2	2	7	7.71	8
Support Satisfaction	7								4	3		7	7.43	7
Support Improvement	7						1	3		1	2	6	7.00	6
Company Loyalty	7			1			2	1	1	1	1	5	6.00	6
Open Source Interest	7	1	2	3					1			2	2.14	2

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	2	28.57%
System Installed on time?	7	5	71.43%

Average Collection size:		138819

Type	Count
Public	5
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	5
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					2		2	4		1	7	6.33	7
ILS Functionality	9					1	2	3	1	1	1	6	6.22	6
Print Functionality	9						1	4		3	1	6	6.89	6
Electronic Functionality	9			1	1	1	2	3	1			6	4.89	5
Company Satisfaction	9				1		3	1	2	1	1	5	6.11	6
Support Satisfaction	9		1			1	1	2		3	1	8	6.11	6
Support Improvement	9		1		1	1	5				1	5	4.67	5
Company Loyalty	9			1	1	1	1	1	2		2	7	5.78	6
Open Source Interest	8	1	1	1		1	2	1		1		5	3.88	5

Category	Total	Yes	percent
Considering new ILS	9	2	22.22%
Considering new Interface	9	0	0.00%
System Installed on time?	9	9	100.00%

Average Collection size:		433328

Type	Count
Public	6
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	4
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2017 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	15							4	7	3	1	7	7.07	7
ILS Functionality	15				1		1	3	5	3	2	7	6.87	7
Print Functionality	15						1	4	5	2	3	7	7.13	7
Electronic Functionality	15		1	2		1	2	3	4		2	7	5.53	6
Company Satisfaction	15						1	4	5	3	2	7	7.07	7
Support Satisfaction	15						2	2	7	2	2	7	7.00	7
Support Improvement	15						4	5	4	1	1	6	6.33	6
Company Loyalty	14	1					3	1	5	1	3	7	6.50	7
Open Source Interest	14	2	4	1		2	2	2			1	1	3.21	4

Category	Total	Yes	percent
Considering new ILS	15	6	40.00%
Considering new Interface	15	2	13.33%
System Installed on time?	15	14	93.33%

Average Collection size:		257241

Type	Count
Public	12
Academic	1
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	5
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2016 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13					1	2	3	2	3	2	6	6.77	7
ILS Functionality	13					1	4	1	3	3	1	5	6.46	7
Print Functionality	13					1	1	2	4	4	1	7	6.92	7
Electronic Functionality	12		1	2		3	2	2	1	1		4	4.50	5
Company Satisfaction	13				1		3	3	2	2	2	5	6.46	6
Support Satisfaction	12			1			2	4	1		4	6	6.58	6
Support Improvement	10					3	3	1	2		1	4	5.60	5
Company Loyalty	13			1		2	1	4	3		2	6	6.00	6
Open Source Interest	13	2	5		2	1	1	2				1	2.46	1

Category	Total	Yes	percent
Considering new ILS	13	2	15.38%
Considering new Interface	13	5	38.46%
System Installed on time?	13	13	100.00%

Average Collection size:		331300

Type	Count
Public	10
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	5
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2015 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11							3	5	1	2	7	7.18	7
ILS Functionality	11						2	1	2	5	1	8	7.18	8
Print Functionality	11							1	2	6	2	8	7.82	8
Electronic Functionality	11	1		1		1	1	2	3	1	1	7	5.55	6
Company Satisfaction	11						2	1	4	2	2	7	7.09	7
Support Satisfaction	11					1	1	1	2	4	2	8	7.18	8
Support Improvement	10	1			2		3	1	3			5	4.80	5
Company Loyalty	10					2	1	2	1	1	3	9	6.70	7
Open Source Interest	11	3	2	3			3					0	2.09	2

Category	Total	Yes	percent
Considering new ILS	11	3	27.27%
Considering new Interface	11	4	36.36%
System Installed on time?	11	11	100.00%

Average Collection size:		367292

Type	Count
Public	9
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	3
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2014 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13						4	1	7		1	7	6.46	7
ILS Functionality	13							4	4	4	1	6	7.15	7
Print Functionality	12							4	1	4	3	6	7.50	8
Electronic Functionality	13			2		1	4	3	2	1		5	5.23	5
Company Satisfaction	13					1		5	4	2	1	6	6.69	7
Support Satisfaction	13					1	1	3	3	5		8	6.77	7
Support Improvement	13					2	8	1	1	1		5	5.31	5
Company Loyalty	13				1	2	2	2	3		3	7	6.23	6
Open Source Interest	13	1	2	1	2		3	3	1			5	3.85	5

Category	Total	Yes	percent
Considering new ILS	13	1	7.69%
Considering new Interface	13	4	30.77%
System Installed on time?	13	12	92.31%

Average Collection size:		515661

Type	Count
Public	8
Academic	5
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	4
[3] 100,001-250,000	3
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	2
[6] over 10,000,001	0

2013 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1	1	1	3	1		7	6.29	7
ILS Functionality	7							2	2	3		8	7.14	7
Print Functionality	7							2	1	3	1	8	7.43	8
Electronic Functionality	7				1	1	1	2	2			6	5.43	6
Company Satisfaction	7						1	1	4		1	7	6.86	7
Support Satisfaction	7					1		1	4		1	7	6.71	7
Support Improvement	7					1	3	2		1		5	5.57	5
Company Loyalty	7					1	2	1	2		1	5	6.14	6
Open Source Interest	7	1	2	1			2	1				1	2.86	2

Category	Total	Yes	percent
Considering new ILS	7	1	14.29%
Considering new Interface	7	2	28.57%
System Installed on time?	7	7	100.00%

Average Collection size:		383680

Type	Count
Public	5
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	4
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2012 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13					1	1	1	6	2	2	7	7.00	7
ILS Functionality	13		1			1		2	5	1	3	7	6.69	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	13					1	1	1	5	2	3	7	7.15	7
Support Satisfaction	13					1	1	1	1	5	4	8	7.54	8
Support Improvement	12					1	4	3	2		2	5	6.17	6
Company Loyalty	13	1	1					2	4	1	4	7	6.54	7
Open Source Interest	13	4	2	3	1			1	1		1	0	2.54	2

Category	Total	Yes	percent
Considering new ILS	13	1	7.69%
Considering new Interface	13	5	38.46%
System Installed on time?	13	11	84.62%

Average Collection size:		366985

Type	Count
Public	10
Academic	3
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	2
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

2011 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9				1		1	1	2	3	1	8	6.78	7
ILS Functionality	9				1			2	3		3	7	7.00	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9				1	1	2		2	2	1	5	6.22	7
Support Satisfaction	9				2				4	2	1	7	6.56	7
Support Improvement	9				2	1		2		4		8	6.00	6
Company Loyalty	9	1	1				3			2	2	5	5.56	5
Open Source Interest	9	2	1	2		1	2			1		0	3.00	2

Category	Total	Yes	percent
Considering new ILS	9	1	11.11%
Considering new Interface	9	1	11.11%
System Installed on time?	9	9	100.00%

Average Collection size:		396398

Type	Count
Public	7
Academic	2
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	0

3 Responses for V-smart in 2010

2009 Survey Results
Product: V-smart		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9							1		3	5	9	8.33	9
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	9								1	7	1	8	8.00	8
Support Satisfaction	9								1	2	6	9	8.56	9
Support Improvement	8					1	1			1	5	9	7.75	9
Company Loyalty	9						1			1	7	9	8.44	9
Open Source Interest	9		1	4	1			2			1	2	3.67	2

Category	Total	Yes	percent
Considering new ILS	9	0	0.00%
Considering new Interface	9	2	22.22%
System Installed on time?	9	9	100.00%

0 Responses for V-smart in 2008

0 Responses for V-smart in 2007

2021 : gen: 7.40 company 7.40 loyalty 7.00 support 7.90

2020 : gen: 6.80 company 6.95 loyalty 5.85 support 7.20

2019 : gen: 7.29 company 7.71 loyalty 6.00 support 7.43

2018 : gen: 6.33 company 6.11 loyalty 5.78 support 6.11

2017 : gen: 7.07 company 7.07 loyalty 6.50 support 7.00

2016 : gen: 6.77 company 6.46 loyalty 6.00 support 6.58

2015 : gen: 7.18 company 7.09 loyalty 6.70 support 7.18

2014 : gen: 6.46 company 6.69 loyalty 6.23 support 6.77

2013 : gen: 6.29 company 6.86 loyalty 6.14 support 6.71

2012 : gen: 7.00 company 7.15 loyalty 6.54 support 7.54

2011 : gen: 6.78 company 6.22 loyalty 5.56 support 6.56

2009 : gen: 8.33 company 8.00 loyalty 8.44 support 8.56

Comments (survey2020)

The migration to OCLC's WSM is in progress and the library (along with the Canadian War Museum's library) is scheduled to go live in February 2021. The decision was taken by IT and Upper Management. While we are satisfied with V-Smart, we believe we will be with WMS as well. They both have pros and cons. Thank you. (Library type: Museum; collection size: medium; ils satisfaction: 7)

Our satisfaction with our ILS vendor's customer service is low because: 1. The front-line employee who was regularly assigned to our support tickets was not knowledgable about the product, misread emails, and was quick to close tickets without resolving the actual problem. The employee no longer works for the company. 2. Answers to some support tickets can take months to resolve because they are forwarded to another department. It sometimes feels like they're forgotten. An open-source ILS is not really an option for our institution because we do not have an employee with sufficient programming/IT skills to maintain or customize the ILS. It was briefly entertained during our last call for tender for an ILS and rejected for this reason. (Library type: Public; collection size: medium; ils satisfaction: 7)

SIGB plutôt destiné à des médiathèques importantes ou à des réseaux de médiathèques (Library type: Public; collection size: medium; ils satisfaction: 6)

ILS

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