Library Technology Guides

Documents, Databases, News, and Commentary

Select another Product Report:

Statistical Report for V-smart

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 V-smart Responses by Sector
V-smartallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS206.80 30087.135100
ILSFunctionality206.80 30087.505100
PrintFunctionality197.37 30087.385100
ElectronicFunctionality194.68 30075.005100
SatisfactionCustomerSupport207.20 30087.255100
CompanyLoyalty205.85 30087.255100



2020 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 2 4 8 4 2 76.807
ILS Functionality20 1 1 6 5 5 2 66.807
Print Functionality19 1 3 6 6 3 77.377
Electronic Functionality19 1 1 1 2 2 5 4 1 2 54.685
Company Satisfaction20 2 5 6 2 5 76.957
Support Satisfaction20 2 1 2 5 4 6 97.208
Support Improvement0 00.00
Company Loyalty20 2 1 2 1 3 3 3 5 95.857
Open Source Interest18 3 4 2 1 3 2 1 2 23.944

CategoryTotalYespercent
Considering new ILS20 420.00%
Considering new Interface20 15.00%
System Installed on time?20 00.00%

Average Collection size: 338033

TypeCount
Public14
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0006
[3] 100,001-250,0008
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2019 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 5 2 77.297
ILS Functionality7 1 3 1 2 66.576
Print Functionality7 3 3 1 77.718
Electronic Functionality7 1 1 2 1 1 1 44.714
Company Satisfaction7 1 2 2 2 77.718
Support Satisfaction7 4 3 77.437
Support Improvement7 1 3 1 2 67.006
Company Loyalty7 1 2 1 1 1 1 56.006
Open Source Interest7 1 2 3 1 22.142

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 228.57%
System Installed on time?7 571.43%

Average Collection size: 138819

TypeCount
Public5
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 2 2 4 1 76.337
ILS Functionality9 1 2 3 1 1 1 66.226
Print Functionality9 1 4 3 1 66.896
Electronic Functionality9 1 1 1 2 3 1 64.895
Company Satisfaction9 1 3 1 2 1 1 56.116
Support Satisfaction9 1 1 1 2 3 1 86.116
Support Improvement9 1 1 1 5 1 54.675
Company Loyalty9 1 1 1 1 1 2 2 75.786
Open Source Interest8 1 1 1 1 2 1 1 53.885

CategoryTotalYespercent
Considering new ILS9 222.22%
Considering new Interface9 00.00%
System Installed on time?9 9100.00%

Average Collection size: 433328

TypeCount
Public6
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2017 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 4 7 3 1 77.077
ILS Functionality15 1 1 3 5 3 2 76.877
Print Functionality15 1 4 5 2 3 77.137
Electronic Functionality15 1 2 1 2 3 4 2 75.536
Company Satisfaction15 1 4 5 3 2 77.077
Support Satisfaction15 2 2 7 2 2 77.007
Support Improvement15 4 5 4 1 1 66.336
Company Loyalty14 1 3 1 5 1 3 76.507
Open Source Interest14 2 4 1 2 2 2 1 13.214

CategoryTotalYespercent
Considering new ILS15 640.00%
Considering new Interface15 213.33%
System Installed on time?15 1493.33%

Average Collection size: 257241

TypeCount
Public12
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0005
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 2 3 2 3 2 66.777
ILS Functionality13 1 4 1 3 3 1 56.467
Print Functionality13 1 1 2 4 4 1 76.927
Electronic Functionality12 1 2 3 2 2 1 1 44.505
Company Satisfaction13 1 3 3 2 2 2 56.466
Support Satisfaction12 1 2 4 1 4 66.586
Support Improvement10 3 3 1 2 1 45.605
Company Loyalty13 1 2 1 4 3 2 66.006
Open Source Interest13 2 5 2 1 1 2 12.461

CategoryTotalYespercent
Considering new ILS13 215.38%
Considering new Interface13 538.46%
System Installed on time?13 13100.00%

Average Collection size: 331300

TypeCount
Public10
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 3 5 1 2 77.187
ILS Functionality11 2 1 2 5 1 87.188
Print Functionality11 1 2 6 2 87.828
Electronic Functionality11 1 1 1 1 2 3 1 1 75.556
Company Satisfaction11 2 1 4 2 2 77.097
Support Satisfaction11 1 1 1 2 4 2 87.188
Support Improvement10 1 2 3 1 3 54.805
Company Loyalty10 2 1 2 1 1 3 96.707
Open Source Interest11 3 2 3 3 02.092

CategoryTotalYespercent
Considering new ILS11 327.27%
Considering new Interface11 436.36%
System Installed on time?11 11100.00%

Average Collection size: 367292

TypeCount
Public9
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0003
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 4 1 7 1 76.467
ILS Functionality13 4 4 4 1 67.157
Print Functionality12 4 1 4 3 67.508
Electronic Functionality13 2 1 4 3 2 1 55.235
Company Satisfaction13 1 5 4 2 1 66.697
Support Satisfaction13 1 1 3 3 5 86.777
Support Improvement13 2 8 1 1 1 55.315
Company Loyalty13 1 2 2 2 3 3 76.236
Open Source Interest13 1 2 1 2 3 3 1 53.855

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 430.77%
System Installed on time?13 1292.31%

Average Collection size: 515661

TypeCount
Public8
Academic5
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 1 3 1 76.297
ILS Functionality7 2 2 3 87.147
Print Functionality7 2 1 3 1 87.438
Electronic Functionality7 1 1 1 2 2 65.436
Company Satisfaction7 1 1 4 1 76.867
Support Satisfaction7 1 1 4 1 76.717
Support Improvement7 1 3 2 1 55.575
Company Loyalty7 1 2 1 2 1 56.146
Open Source Interest7 1 2 1 2 1 12.862

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 228.57%
System Installed on time?7 7100.00%

Average Collection size: 383680

TypeCount
Public5
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 1 6 2 2 77.007
ILS Functionality13 1 1 2 5 1 3 76.697
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 1 1 5 2 3 77.157
Support Satisfaction13 1 1 1 1 5 4 87.548
Support Improvement12 1 4 3 2 2 56.176
Company Loyalty13 1 1 2 4 1 4 76.547
Open Source Interest13 4 2 3 1 1 1 1 02.542

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 538.46%
System Installed on time?13 1184.62%

Average Collection size: 366985

TypeCount
Public10
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 1 2 3 1 86.787
ILS Functionality9 1 2 3 3 77.007
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 1 2 2 2 1 56.227
Support Satisfaction9 2 4 2 1 76.567
Support Improvement9 2 1 2 4 86.006
Company Loyalty9 1 1 3 2 2 55.565
Open Source Interest9 2 1 2 1 2 1 03.002

CategoryTotalYespercent
Considering new ILS9 111.11%
Considering new Interface9 111.11%
System Installed on time?9 9100.00%

Average Collection size: 396398

TypeCount
Public7
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


3 Responses for V-smart in 2010


2009 Survey Results
Product: V-smart Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 3 5 98.339
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction9 1 7 1 88.008
Support Satisfaction9 1 2 6 98.569
Support Improvement8 1 1 1 5 97.759
Company Loyalty9 1 1 7 98.449
Open Source Interest9 1 4 1 2 1 23.672

CategoryTotalYespercent
Considering new ILS9 00.00%
Considering new Interface9 222.22%
System Installed on time?9 9100.00%




0 Responses for V-smart in 2008

0 Responses for V-smart in 2007

2020 : gen: 6.80 company 6.95 loyalty 5.85 support 7.20

2019 : gen: 7.29 company 7.71 loyalty 6.00 support 7.43

2018 : gen: 6.33 company 6.11 loyalty 5.78 support 6.11

2017 : gen: 7.07 company 7.07 loyalty 6.50 support 7.00

2016 : gen: 6.77 company 6.46 loyalty 6.00 support 6.58

2015 : gen: 7.18 company 7.09 loyalty 6.70 support 7.18

2014 : gen: 6.46 company 6.69 loyalty 6.23 support 6.77

2013 : gen: 6.29 company 6.86 loyalty 6.14 support 6.71

2012 : gen: 7.00 company 7.15 loyalty 6.54 support 7.54

2011 : gen: 6.78 company 6.22 loyalty 5.56 support 6.56

2009 : gen: 8.33 company 8.00 loyalty 8.44 support 8.56

Comments (survey2020)

The migration to OCLC's WSM is in progress and the library (along with the Canadian War Museum's library) is scheduled to go live in February 2021. The decision was taken by IT and Upper Management. While we are satisfied with V-Smart, we believe we will be with WMS as well. They both have pros and cons. Thank you. (Library type: Museum; collection size: medium; ils satisfaction: 7)

Our satisfaction with our ILS vendor's customer service is low because: 1. The front-line employee who was regularly assigned to our support tickets was not knowledgable about the product, misread emails, and was quick to close tickets without resolving the actual problem. The employee no longer works for the company. 2. Answers to some support tickets can take months to resolve because they are forwarded to another department. It sometimes feels like they're forgotten. An open-source ILS is not really an option for our institution because we do not have an employee with sufficient programming/IT skills to maintain or customize the ILS. It was briefly entertained during our last call for tender for an ILS and rejected for this reason. (Library type: Public; collection size: medium; ils satisfaction: 7)

SIGB plutôt destiné à des médiathèques importantes ou à des réseaux de médiathèques (Library type: Public; collection size: medium; ils satisfaction: 6)

ILS