Statistical Report for Symphony
2022 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 302 |
3 | 9 | 11 | 3 | 15 | 15 | 26 | 96 | 87 | 37 | 7 | 6.73 | 7 |
ILS Functionality | 303 |
2 | 4 | 6 | 6 | 15 | 17 | 41 | 94 | 77 | 41 | 7 | 6.83 | 7 |
Print Functionality | 301 |
2 | 2 | 3 | 5 | 5 | 15 | 20 | 76 | 109 | 64 | 8 | 7.37 | 8 |
Electronic Functionality | 299 |
17 | 11 | 11 | 15 | 19 | 38 | 45 | 63 | 42 | 38 | 7 | 5.80 | 6 |
Company Satisfaction | 298 |
4 | 3 | 5 | 9 | 13 | 18 | 26 | 76 | 84 | 60 | 8 | 6.99 | 7 |
Support Satisfaction | 302 |
6 | 2 | 3 | 5 | 7 | 13 | 19 | 68 | 87 | 92 | 9 | 7.38 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 298 |
24 | 10 | 4 | 6 | 7 | 23 | 18 | 62 | 74 | 70 | 8 | 6.52 | 7 |
Open Source Interest | 282 |
70 | 23 | 23 | 28 | 12 | 43 | 21 | 24 | 19 | 13 | 0 | 3.68 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 317 |
65 | 20.50% |
Considering new Interface | 317 |
15 | 4.73% |
System Installed on time? | 317 |
0 | 0.00% |
Average Collection size: |
| 723918 |
Type | Count |
Public | 182 |
Academic | 55 |
School | 1 |
Consortium | 23 |
Special | 8 |
Size Category | Count |
[1] Under 10,000 | 7 |
[2] 10,001-100,000 | 104 |
[3] 100,001-250,000 | 73 |
[4] 250,001-1,000,000 | 65 |
[5] 1,000,001-10,000,000 | 40 |
[6] over 10,000,001 | 3 |
2021 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 332 |
5 | 1 | 6 | 3 | 12 | 19 | 34 | 109 | 91 | 52 | 7 | 7.01 | 7 |
ILS Functionality | 333 |
2 | | 6 | 5 | 12 | 27 | 31 | 103 | 102 | 45 | 7 | 7.02 | 7 |
Print Functionality | 329 |
1 | 2 | 1 | 3 | 8 | 16 | 24 | 74 | 123 | 77 | 8 | 7.49 | 8 |
Electronic Functionality | 329 |
20 | 4 | 9 | 17 | 14 | 45 | 51 | 71 | 62 | 36 | 7 | 6.01 | 7 |
Company Satisfaction | 327 |
4 | 2 | 6 | 7 | 11 | 21 | 19 | 85 | 112 | 60 | 8 | 7.12 | 8 |
Support Satisfaction | 326 |
3 | 2 | 3 | 5 | 7 | 18 | 17 | 56 | 112 | 103 | 8 | 7.54 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 330 |
11 | 2 | 8 | 9 | 11 | 29 | 23 | 58 | 103 | 76 | 8 | 6.93 | 8 |
Open Source Interest | 290 |
80 | 27 | 25 | 24 | 22 | 42 | 14 | 23 | 21 | 7 | 0 | 3.36 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 342 |
53 | 15.50% |
Considering new Interface | 342 |
15 | 4.39% |
System Installed on time? | 342 |
0 | 0.00% |
Average Collection size: |
| 2283406 |
Type | Count |
Public | 191 |
Academic | 47 |
School | 3 |
Consortium | 24 |
Special | 6 |
Size Category | Count |
[1] Under 10,000 | 9 |
[2] 10,001-100,000 | 109 |
[3] 100,001-250,000 | 72 |
[4] 250,001-1,000,000 | 78 |
[5] 1,000,001-10,000,000 | 43 |
[6] over 10,000,001 | 5 |
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
2020 Symphony Responses by Sector |
Symphony | all | Academic | Public | School | Consortium |
| | small | medium | large | small | medium | large | | |
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
SatisfactionLevelILS | 321 | 6.98 |
42 | 6.10 | 23 | 7.09 | 10 | 6.30 | 112 | 7.04 | 52 | 7.35 | 16 | 7.44 | 8 | 7.50 | 24 | 7.29 |
ILSFunctionality | 322 | 7.05 |
41 | 6.39 | 23 | 7.00 | 10 | 5.90 | 114 | 7.17 | 52 | 7.31 | 16 | 7.19 | 8 | 7.88 | 24 | 7.33 |
PrintFunctionality | 318 | 7.49 |
41 | 7.12 | 23 | 7.78 | 10 | 7.30 | 111 | 7.33 | 52 | 7.69 | 15 | 7.73 | 8 | 8.13 | 24 | 7.67 |
ElectronicFunctionality | 308 | 5.90 |
40 | 4.17 | 22 | 5.55 | 9 | 4.56 | 105 | 6.46 | 50 | 6.34 | 16 | 6.56 | 8 | 7.00 | 24 | 5.42 |
SatisfactionCustomerSupport | 314 | 7.61 |
41 | 6.90 | 23 | 8.09 | 9 | 7.78 | 107 | 7.50 | 52 | 7.96 | 16 | 7.69 | 8 | 7.88 | 24 | 7.92 |
CompanyLoyalty | 316 | 7.00 |
42 | 6.29 | 23 | 7.13 | 10 | 6.10 | 111 | 7.06 | 49 | 7.24 | 16 | 7.25 | 8 | 7.63 | 24 | 7.58 |
2020 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 321 |
2 | 2 | 7 | 5 | 10 | 22 | 35 | 98 | 96 | 44 | 7 | 6.98 | 7 |
ILS Functionality | 322 |
| 1 | 2 | 13 | 7 | 18 | 48 | 82 | 112 | 39 | 8 | 7.05 | 7 |
Print Functionality | 318 |
1 | | 3 | 5 | 7 | 13 | 28 | 69 | 112 | 80 | 8 | 7.49 | 8 |
Electronic Functionality | 308 |
8 | 9 | 12 | 21 | 17 | 44 | 51 | 72 | 44 | 30 | 7 | 5.90 | 6 |
Company Satisfaction | 317 |
| 2 | 7 | 6 | 12 | 16 | 30 | 83 | 100 | 61 | 8 | 7.17 | 8 |
Support Satisfaction | 314 |
| 1 | 5 | 6 | 5 | 14 | 22 | 51 | 107 | 103 | 8 | 7.61 | 8 |
Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Loyalty | 316 |
8 | 4 | 7 | 10 | 8 | 24 | 22 | 70 | 77 | 86 | 9 | 7.00 | 8 |
Open Source Interest | 285 |
85 | 22 | 39 | 22 | 14 | 31 | 16 | 16 | 18 | 16 | 0 | 3.27 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 331 |
57 | 17.22% |
Considering new Interface | 331 |
16 | 4.83% |
System Installed on time? | 331 |
0 | 0.00% |
Average Collection size: |
| 860340 |
Type | Count |
Public | 193 |
Academic | 79 |
School | 9 |
Consortium | 24 |
Special | 6 |
Size Category | Count |
[1] Under 10,000 | 8 |
[2] 10,001-100,000 | 108 |
[3] 100,001-250,000 | 70 |
[4] 250,001-1,000,000 | 73 |
[5] 1,000,001-10,000,000 | 42 |
[6] over 10,000,001 | 5 |
2019 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 439 |
5 | 11 | 8 | 9 | 16 | 33 | 67 | 115 | 122 | 53 | 8 | 6.70 | 7 |
ILS Functionality | 436 |
4 | 10 | 3 | 11 | 21 | 27 | 69 | 118 | 126 | 47 | 8 | 6.74 | 7 |
Print Functionality | 433 |
5 | 6 | 3 | 9 | 17 | 23 | 43 | 92 | 163 | 72 | 8 | 7.10 | 8 |
Electronic Functionality | 426 |
18 | 17 | 22 | 16 | 40 | 48 | 59 | 95 | 74 | 37 | 7 | 5.76 | 6 |
Company Satisfaction | 434 |
7 | 10 | 5 | 14 | 21 | 27 | 54 | 97 | 131 | 68 | 8 | 6.78 | 7 |
Support Satisfaction | 423 |
5 | 3 | 7 | 9 | 16 | 30 | 36 | 71 | 130 | 116 | 8 | 7.22 | 8 |
Support Improvement | 422 |
6 | 5 | 3 | 8 | 43 | 108 | 56 | 58 | 64 | 71 | 5 | 6.26 | 6 |
Company Loyalty | 429 |
23 | 13 | 10 | 16 | 22 | 32 | 42 | 72 | 97 | 102 | 9 | 6.48 | 7 |
Open Source Interest | 429 |
132 | 46 | 48 | 28 | 56 | 40 | 23 | 18 | 20 | 18 | 0 | 2.88 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 443 |
75 | 16.93% |
Considering new Interface | 443 |
51 | 11.51% |
System Installed on time? | 443 |
404 | 91.20% |
Average Collection size: |
| 674873 |
Type | Count |
Public | 258 |
Academic | 112 |
School | 12 |
Consortium | 28 |
Special | 6 |
Size Category | Count |
[1] Under 10,000 | 19 |
[2] 10,001-100,000 | 148 |
[3] 100,001-250,000 | 84 |
[4] 250,001-1,000,000 | 100 |
[5] 1,000,001-10,000,000 | 60 |
[6] over 10,000,001 | 4 |
2018 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 473 |
5 | 4 | 5 | 15 | 18 | 34 | 65 | 157 | 118 | 52 | 7 | 6.77 | 7 |
ILS Functionality | 471 |
3 | 5 | 7 | 16 | 16 | 46 | 76 | 125 | 122 | 55 | 7 | 6.72 | 7 |
Print Functionality | 471 |
8 | 4 | 8 | 6 | 10 | 28 | 51 | 104 | 162 | 90 | 8 | 7.13 | 8 |
Electronic Functionality | 460 |
22 | 16 | 25 | 23 | 38 | 50 | 79 | 108 | 58 | 41 | 7 | 5.65 | 6 |
Company Satisfaction | 468 |
4 | 6 | 11 | 15 | 18 | 33 | 56 | 137 | 120 | 68 | 7 | 6.79 | 7 |
Support Satisfaction | 462 |
2 | 7 | 13 | 8 | 19 | 34 | 39 | 103 | 122 | 115 | 8 | 7.08 | 8 |
Support Improvement | 448 |
9 | 1 | 11 | 14 | 37 | 137 | 49 | 52 | 66 | 72 | 5 | 6.10 | 6 |
Company Loyalty | 459 |
18 | 9 | 20 | 17 | 27 | 41 | 47 | 95 | 88 | 97 | 9 | 6.40 | 7 |
Open Source Interest | 460 |
158 | 56 | 58 | 23 | 43 | 43 | 31 | 24 | 5 | 19 | 0 | 2.59 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 481 |
89 | 18.50% |
Considering new Interface | 481 |
45 | 9.36% |
System Installed on time? | 481 |
435 | 90.44% |
Average Collection size: |
| 552666 |
Type | Count |
Public | 283 |
Academic | 122 |
School | 13 |
Consortium | 25 |
Special | 8 |
Size Category | Count |
[1] Under 10,000 | 14 |
[2] 10,001-100,000 | 173 |
[3] 100,001-250,000 | 104 |
[4] 250,001-1,000,000 | 108 |
[5] 1,000,001-10,000,000 | 53 |
[6] over 10,000,001 | 2 |
2017 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 531 |
5 | 5 | 13 | 14 | 23 | 39 | 89 | 154 | 122 | 67 | 7 | 6.69 | 7 |
ILS Functionality | 531 |
1 | 7 | 15 | 13 | 24 | 45 | 92 | 150 | 130 | 54 | 7 | 6.64 | 7 |
Print Functionality | 523 |
4 | 3 | 12 | 8 | 15 | 30 | 54 | 124 | 177 | 96 | 8 | 7.14 | 8 |
Electronic Functionality | 525 |
14 | 21 | 34 | 30 | 41 | 76 | 87 | 109 | 78 | 35 | 7 | 5.61 | 6 |
Company Satisfaction | 523 |
4 | 8 | 10 | 13 | 24 | 54 | 73 | 116 | 133 | 88 | 8 | 6.77 | 7 |
Support Satisfaction | 518 |
3 | 7 | 6 | 16 | 17 | 38 | 53 | 100 | 160 | 118 | 8 | 7.11 | 8 |
Support Improvement | 512 |
5 | 1 | 9 | 8 | 45 | 137 | 61 | 83 | 89 | 74 | 5 | 6.31 | 6 |
Company Loyalty | 516 |
31 | 5 | 23 | 13 | 25 | 51 | 56 | 107 | 103 | 102 | 7 | 6.34 | 7 |
Open Source Interest | 517 |
160 | 69 | 65 | 33 | 68 | 51 | 27 | 21 | 7 | 16 | 0 | 2.58 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 536 |
107 | 19.96% |
Considering new Interface | 536 |
51 | 9.51% |
System Installed on time? | 536 |
486 | 90.67% |
Average Collection size: |
| 633322 |
Type | Count |
Public | 301 |
Academic | 141 |
School | 16 |
Consortium | 32 |
Special | 9 |
Size Category | Count |
[1] Under 10,000 | 23 |
[2] 10,001-100,000 | 179 |
[3] 100,001-250,000 | 116 |
[4] 250,001-1,000,000 | 122 |
[5] 1,000,001-10,000,000 | 66 |
[6] over 10,000,001 | 3 |
2016 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 431 |
3 | 4 | 10 | 12 | 17 | 31 | 58 | 126 | 117 | 53 | 7 | 6.79 | 7 |
ILS Functionality | 431 |
2 | 2 | 9 | 13 | 21 | 31 | 54 | 132 | 111 | 56 | 7 | 6.82 | 7 |
Print Functionality | 426 |
6 | 1 | 4 | 8 | 11 | 17 | 31 | 104 | 153 | 91 | 8 | 7.32 | 8 |
Electronic Functionality | 422 |
16 | 12 | 24 | 22 | 38 | 45 | 78 | 80 | 73 | 34 | 7 | 5.74 | 6 |
Company Satisfaction | 427 |
6 | 4 | 11 | 10 | 21 | 32 | 49 | 110 | 111 | 73 | 8 | 6.81 | 7 |
Support Satisfaction | 418 |
4 | 4 | 5 | 10 | 17 | 29 | 44 | 91 | 111 | 103 | 8 | 7.11 | 8 |
Support Improvement | 410 |
5 | 4 | 5 | 8 | 44 | 101 | 53 | 50 | 67 | 73 | 5 | 6.29 | 6 |
Company Loyalty | 425 |
17 | 11 | 7 | 11 | 16 | 46 | 41 | 84 | 90 | 102 | 9 | 6.64 | 7 |
Open Source Interest | 418 |
140 | 57 | 54 | 32 | 46 | 38 | 20 | 11 | 6 | 14 | 0 | 2.41 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 436 |
81 | 18.58% |
Considering new Interface | 436 |
49 | 11.24% |
System Installed on time? | 436 |
402 | 92.20% |
Average Collection size: |
| 2753248 |
Type | Count |
Public | 235 |
Academic | 132 |
School | 14 |
Consortium | 25 |
Special | 1 |
Size Category | Count |
[1] Under 10,000 | 16 |
[2] 10,001-100,000 | 151 |
[3] 100,001-250,000 | 91 |
[4] 250,001-1,000,000 | 96 |
[5] 1,000,001-10,000,000 | 59 |
[6] over 10,000,001 | 5 |
2015 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 437 |
5 | 6 | 12 | 8 | 20 | 37 | 58 | 131 | 113 | 47 | 7 | 6.66 | 7 |
ILS Functionality | 436 |
| 8 | 15 | 12 | 18 | 41 | 54 | 132 | 116 | 40 | 7 | 6.62 | 7 |
Print Functionality | 437 |
4 | 5 | 4 | 5 | 17 | 22 | 36 | 123 | 144 | 77 | 8 | 7.16 | 8 |
Electronic Functionality | 432 |
12 | 20 | 23 | 27 | 35 | 62 | 61 | 89 | 69 | 34 | 7 | 5.66 | 6 |
Company Satisfaction | 432 |
5 | 9 | 13 | 15 | 18 | 30 | 51 | 109 | 119 | 63 | 8 | 6.69 | 7 |
Support Satisfaction | 427 |
5 | 4 | 14 | 12 | 15 | 33 | 36 | 101 | 123 | 84 | 8 | 6.92 | 7 |
Support Improvement | 420 |
8 | 7 | 3 | 5 | 46 | 108 | 42 | 71 | 69 | 61 | 5 | 6.20 | 6 |
Company Loyalty | 433 |
23 | 14 | 10 | 9 | 23 | 44 | 49 | 84 | 97 | 80 | 8 | 6.35 | 7 |
Open Source Interest | 426 |
153 | 61 | 59 | 27 | 40 | 37 | 15 | 15 | 5 | 14 | 0 | 2.27 | 1 |
Category | Total | Yes | percent |
Considering new ILS | 460 |
82 | 17.83% |
Considering new Interface | 460 |
47 | 10.22% |
System Installed on time? | 460 |
402 | 87.39% |
Average Collection size: |
| 653631 |
Type | Count |
Public | 256 |
Academic | 116 |
School | 22 |
Consortium | 27 |
Special | 3 |
Size Category | Count |
[1] Under 10,000 | 21 |
[2] 10,001-100,000 | 168 |
[3] 100,001-250,000 | 91 |
[4] 250,001-1,000,000 | 98 |
[5] 1,000,001-10,000,000 | 51 |
[6] over 10,000,001 | 1 |
2014 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 354 |
1 | 4 | 9 | 16 | 14 | 29 | 55 | 124 | 76 | 26 | 7 | 6.53 | 7 |
ILS Functionality | 355 |
1 | 2 | 11 | 13 | 16 | 29 | 66 | 104 | 85 | 28 | 7 | 6.56 | 7 |
Print Functionality | 351 |
3 | 2 | 4 | 4 | 11 | 13 | 43 | 81 | 125 | 65 | 8 | 7.24 | 8 |
Electronic Functionality | 347 |
10 | 19 | 28 | 34 | 17 | 45 | 63 | 72 | 41 | 18 | 7 | 5.31 | 6 |
Company Satisfaction | 352 |
| 9 | 12 | 17 | 19 | 26 | 57 | 98 | 80 | 34 | 7 | 6.43 | 7 |
Support Satisfaction | 348 |
2 | 4 | 7 | 11 | 13 | 29 | 50 | 86 | 89 | 57 | 8 | 6.82 | 7 |
Support Improvement | 339 |
2 | 3 | 2 | 9 | 38 | 96 | 29 | 49 | 53 | 58 | 5 | 6.28 | 6 |
Company Loyalty | 343 |
13 | 12 | 13 | 17 | 22 | 38 | 43 | 56 | 68 | 61 | 8 | 6.15 | 7 |
Open Source Interest | 346 |
108 | 61 | 49 | 26 | 31 | 25 | 18 | 6 | 8 | 14 | 0 | 2.39 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 361 |
76 | 21.05% |
Considering new Interface | 361 |
52 | 14.40% |
System Installed on time? | 361 |
322 | 89.20% |
Average Collection size: |
| 707313 |
Type | Count |
Public | 182 |
Academic | 111 |
School | 7 |
Consortium | 19 |
Special | 6 |
Size Category | Count |
[1] Under 10,000 | 14 |
[2] 10,001-100,000 | 118 |
[3] 100,001-250,000 | 81 |
[4] 250,001-1,000,000 | 75 |
[5] 1,000,001-10,000,000 | 49 |
[6] over 10,000,001 | 2 |
2013 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 315 |
3 | 3 | 8 | 14 | 18 | 23 | 36 | 99 | 74 | 37 | 7 | 6.61 | 7 |
ILS Functionality | 314 |
2 | 2 | 7 | 20 | 10 | 20 | 52 | 88 | 72 | 41 | 7 | 6.65 | 7 |
Print Functionality | 314 |
3 | 1 | 3 | 4 | 9 | 20 | 35 | 76 | 99 | 64 | 8 | 7.21 | 8 |
Electronic Functionality | 307 |
7 | 17 | 21 | 29 | 24 | 46 | 52 | 50 | 36 | 25 | 6 | 5.36 | 6 |
Company Satisfaction | 313 |
4 | 9 | 10 | 16 | 14 | 17 | 43 | 81 | 77 | 42 | 7 | 6.51 | 7 |
Support Satisfaction | 312 |
4 | 3 | 6 | 8 | 16 | 26 | 28 | 77 | 79 | 65 | 8 | 6.91 | 7 |
Support Improvement | 307 |
4 | 2 | 7 | 5 | 17 | 83 | 23 | 57 | 50 | 59 | 5 | 6.46 | 7 |
Company Loyalty | 312 |
21 | 8 | 10 | 9 | 17 | 41 | 26 | 56 | 61 | 63 | 9 | 6.19 | 7 |
Open Source Interest | 304 |
90 | 34 | 49 | 22 | 27 | 40 | 13 | 13 | 7 | 9 | 0 | 2.67 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 324 |
66 | 20.37% |
Considering new Interface | 324 |
58 | 17.90% |
System Installed on time? | 324 |
292 | 90.12% |
Average Collection size: |
| 835498 |
Type | Count |
Public | 139 |
Academic | 87 |
School | 29 |
Consortium | 26 |
Special | 3 |
Size Category | Count |
[1] Under 10,000 | 24 |
[2] 10,001-100,000 | 80 |
[3] 100,001-250,000 | 64 |
[4] 250,001-1,000,000 | 67 |
[5] 1,000,001-10,000,000 | 41 |
[6] over 10,000,001 | 2 |
2012 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 380 |
2 | 2 | 10 | 19 | 25 | 48 | 50 | 122 | 72 | 30 | 7 | 6.37 | 7 |
ILS Functionality | 380 |
1 | 1 | 5 | 24 | 24 | 41 | 47 | 114 | 94 | 29 | 7 | 6.52 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 378 |
1 | 6 | 14 | 26 | 22 | 43 | 65 | 98 | 71 | 32 | 7 | 6.21 | 7 |
Support Satisfaction | 378 |
1 | 5 | 11 | 14 | 35 | 44 | 36 | 102 | 80 | 50 | 7 | 6.48 | 7 |
Support Improvement | 371 |
3 | 3 | 6 | 16 | 26 | 99 | 45 | 55 | 69 | 49 | 5 | 6.23 | 6 |
Company Loyalty | 376 |
30 | 11 | 22 | 18 | 25 | 48 | 33 | 76 | 54 | 59 | 7 | 5.70 | 7 |
Open Source Interest | 374 |
97 | 44 | 47 | 35 | 35 | 42 | 28 | 19 | 13 | 14 | 0 | 3.01 | 2 |
Category | Total | Yes | percent |
Considering new ILS | 393 |
79 | 20.10% |
Considering new Interface | 393 |
76 | 19.34% |
System Installed on time? | 393 |
348 | 88.55% |
Average Collection size: |
| 644460 |
Type | Count |
Public | 206 |
Academic | 114 |
School | 4 |
Consortium | 21 |
Special | 9 |
Size Category | Count |
[1] Under 10,000 | 17 |
[2] 10,001-100,000 | 125 |
[3] 100,001-250,000 | 93 |
[4] 250,001-1,000,000 | 80 |
[5] 1,000,001-10,000,000 | 54 |
[6] over 10,000,001 | 2 |
2011 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 326 |
5 | 6 | 9 | 11 | 21 | 37 | 61 | 102 | 57 | 17 | 7 | 6.18 | 7 |
ILS Functionality | 320 |
1 | 2 | 7 | 18 | 18 | 30 | 63 | 93 | 69 | 19 | 7 | 6.39 | 7 |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 326 |
6 | 7 | 19 | 20 | 24 | 35 | 58 | 83 | 53 | 21 | 7 | 5.88 | 6 |
Support Satisfaction | 324 |
4 | 10 | 11 | 14 | 18 | 44 | 54 | 72 | 68 | 29 | 7 | 6.17 | 7 |
Support Improvement | 323 |
5 | 10 | 10 | 12 | 28 | 81 | 37 | 60 | 48 | 32 | 5 | 5.87 | 6 |
Company Loyalty | 323 |
23 | 16 | 16 | 13 | 31 | 44 | 40 | 54 | 55 | 31 | 8 | 5.47 | 6 |
Open Source Interest | 318 |
63 | 32 | 48 | 21 | 34 | 45 | 18 | 27 | 12 | 18 | 0 | 3.48 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 333 |
76 | 22.82% |
Considering new Interface | 333 |
88 | 26.43% |
System Installed on time? | 333 |
303 | 90.99% |
Average Collection size: |
| 570393 |
Type | Count |
Public | 151 |
Academic | 116 |
School | 4 |
Consortium | 15 |
Special | 10 |
Size Category | Count |
[1] Under 10,000 | 10 |
[2] 10,001-100,000 | 98 |
[3] 100,001-250,000 | 77 |
[4] 250,001-1,000,000 | 84 |
[5] 1,000,001-10,000,000 | 40 |
[6] over 10,000,001 | 1 |
2010 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 271 |
3 | 5 | 9 | 12 | 19 | 37 | 41 | 77 | 50 | 18 | 7 | 6.15 | 7 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 271 |
8 | 8 | 17 | 11 | 26 | 37 | 54 | 57 | 39 | 14 | 7 | 5.63 | 6 |
Support Satisfaction | 269 |
8 | 7 | 15 | 20 | 23 | 32 | 50 | 56 | 39 | 19 | 7 | 5.67 | 6 |
Support Improvement | 271 |
11 | 7 | 16 | 28 | 21 | 87 | 26 | 26 | 26 | 23 | 5 | 5.15 | 5 |
Company Loyalty | 270 |
18 | 15 | 10 | 24 | 29 | 34 | 40 | 40 | 32 | 28 | 6 | 5.26 | 6 |
Open Source Interest | 269 |
64 | 26 | 30 | 17 | 19 | 31 | 29 | 19 | 14 | 20 | 0 | 3.59 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 282 |
57 | 20.21% |
Considering new Interface | 282 |
81 | 28.72% |
System Installed on time? | 282 |
242 | 85.82% |
Average Collection size: |
| 580366 |
Type | Count |
Public | 142 |
Academic | 88 |
School | 4 |
Consortium | 15 |
Special | 10 |
Size Category | Count |
[1] Under 10,000 | 5 |
[2] 10,001-100,000 | 85 |
[3] 100,001-250,000 | 51 |
[4] 250,001-1,000,000 | 54 |
[5] 1,000,001-10,000,000 | 28 |
[6] over 10,000,001 | 1 |
2009 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 304 |
3 | 5 | 6 | 9 | 16 | 62 | 56 | 96 | 44 | 7 | 7 | 6.06 | 6 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 303 |
5 | 9 | 27 | 23 | 22 | 56 | 48 | 79 | 29 | 5 | 7 | 5.34 | 6 |
Support Satisfaction | 303 |
3 | 12 | 30 | 23 | 17 | 54 | 45 | 66 | 41 | 12 | 7 | 5.44 | 6 |
Support Improvement | 292 |
7 | 11 | 19 | 29 | 23 | 89 | 35 | 39 | 30 | 10 | 5 | 5.09 | 5 |
Company Loyalty | 301 |
32 | 14 | 12 | 14 | 23 | 67 | 31 | 49 | 43 | 16 | 5 | 5.06 | 5 |
Open Source Interest | 300 |
53 | 34 | 26 | 25 | 30 | 40 | 25 | 20 | 23 | 24 | 0 | 3.90 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 310 |
49 | 15.81% |
Considering new Interface | 310 |
85 | 27.42% |
System Installed on time? | 310 |
261 | 84.19% |
2008 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 233 |
4 | 7 | 11 | 19 | 16 | 35 | 37 | 64 | 32 | 8 | 7 | 5.68 | 6 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 234 |
9 | 9 | 16 | 31 | 28 | 23 | 43 | 43 | 26 | 6 | 6 | 5.05 | 6 |
Support Satisfaction | 233 |
12 | 14 | 23 | 18 | 21 | 36 | 39 | 38 | 23 | 9 | 6 | 4.91 | 5 |
Support Improvement | 0 |
not applicable |
Company Loyalty | 233 |
21 | 13 | 19 | 18 | 17 | 36 | 20 | 43 | 34 | 12 | 7 | 4.95 | 5 |
Open Source Interest | 231 |
36 | 23 | 21 | 24 | 17 | 37 | 12 | 23 | 16 | 22 | 5 | 4.11 | 4 |
Category | Total | Yes | percent |
Considering new ILS | 234 |
54 | 23.08% |
Considering new Interface | 234 |
69 | 29.49% |
System Installed on time? | 234 |
214 | 91.45% |
2007 Survey Results |
Product: Symphony |
Response Distribution |
Statistics |
Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
ILS Satisfaction | 200 |
4 | 1 | 5 | 10 | 6 | 23 | 29 | 64 | 43 | 15 | 7 | 6.41 | 7 |
ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
Company Satisfaction | 284 |
5 | 8 | 20 | 23 | 27 | 43 | 47 | 61 | 38 | 12 | 7 | 5.50 | 6 |
Support Satisfaction | 282 |
6 | 10 | 13 | 27 | 37 | 33 | 42 | 64 | 34 | 16 | 7 | 5.48 | 6 |
Support Improvement | 0 |
not applicable |
Company Loyalty | 279 |
25 | 10 | 12 | 9 | 16 | 59 | 31 | 42 | 36 | 39 | 5 | 5.52 | 6 |
Open Source Interest | 281 |
54 | 41 | 36 | 32 | 17 | 36 | 21 | 14 | 9 | 21 | 0 | 3.35 | 3 |
Category | Total | Yes | percent |
Considering new ILS | 288 |
42 | 14.58% |
Considering new Interface | 288 |
60 | 20.83% |
System Installed on time? | 288 |
1 | 0.35% |
2022 : gen: 6.73 company 6.99 loyalty 6.52 support 7.38
2021 : gen: 7.01 company 7.12 loyalty 6.93 support 7.54
2020 : gen: 6.98 company 7.17 loyalty 7.00 support 7.61
2019 : gen: 6.70 company 6.78 loyalty 6.48 support 7.22
2018 : gen: 6.77 company 6.79 loyalty 6.40 support 7.08
2017 : gen: 6.69 company 6.77 loyalty 6.34 support 7.11
2016 : gen: 6.79 company 6.81 loyalty 6.64 support 7.11
2015 : gen: 6.66 company 6.69 loyalty 6.35 support 6.92
2014 : gen: 6.53 company 6.43 loyalty 6.15 support 6.82
2013 : gen: 6.61 company 6.51 loyalty 6.19 support 6.91
2012 : gen: 6.37 company 6.21 loyalty 5.70 support 6.48
2011 : gen: 6.18 company 5.88 loyalty 5.47 support 6.17
2010 : gen: 6.15 company 5.63 loyalty 5.26 support 5.67
2009 : gen: 6.06 company 5.34 loyalty 5.06 support 5.44
2008 : gen: 5.68 company 5.05 loyalty 4.95 support 4.91
2007 : gen: 6.41 company 5.50 loyalty 5.52 support 5.48
Comments (survey2020)
When our library undertook its last ILS migration, open source options were considered, but acquiring an open source system, with the support that we needed, was more expensive than migrating with our current vendor.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Symphony provides excellent functionality but the staff interface is old fashioned and the browser based interface is slow to develop.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Although product looks good, getting necessary corporate IT buy-in and support for OS is challenging
(Library type: Special; collection size: very small; ils satisfaction: 8)
Overall the support from SirsiDynix has vastly improved. We had a few support cases in 2020 that must have gone to the wrong support department or person because they took months to resolve and should have taken days, if even that long. At least it seems that overall the company cares about their clients and the communities they serve which is always important but even more so in the current climate in the US.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We have overall been happy with our ILS, particularly the costing that has been given to our system, which is a driving factor. However, our Discovery layer could definitely use work (I wasn't sure if we should add it here or not). SirsiDynix is definitely falling behind companies like Bibliocommons in terms of presentation of content and creative search structures.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We would like to convert to a system that is cloud-based and is flexible enough for a cooperative to use.
(Library type: Public; collection size: very small; ils satisfaction: 6)
we don't deal directly with Sirsi, it's all done through the consortium.
(Library type: Public; collection size: medium; ils satisfaction: 7)
While extremely satisfied with the support and customer service provided by SirsiDynix, the pricing structure is untenable. The inability of the company to provide any customization without additional fees, despite charging a healthy amount for annual licensing, is an unreasonable practice and contributes to ongoing inflation of the cost.
(Library type: Public; collection size: medium; ils satisfaction: 6)
We will seriously consider Folio in a couple of years when our current SirsiDynix contract comes up for renewal. It will be much more fully featured and mature by then. We're very interested in Folio because of existing consortium connections (GALILEO) and Folio's integration with the EDS Knowledge Base. Our future ILS solution needs to make management of electronic objects infinitely easier. But SD lags so far behind ... and in the long run, we need one product to manage all collections, including a shrinking print collection, not two. And one point of user interaction with collections, not two. But SD lags behind ...
(Library type: Academic; collection size: medium; ils satisfaction: 7)
Prior to pandemic we were considering our options as our current contract will be expiring. That is on hold due to staffing and budget. I cannot list products under consideration based on our municipal procurement policies.
(Library type: Public; collection size: large; ils satisfaction: 3)
While we will not be implementing an opensource ILS in the future, we do utilize OS tech in other areas of the institution.
(Library type: Public; collection size: very small; ils satisfaction: 9)
[...]
(Library type: Academic; collection size: medium; ils satisfaction: 2)
Customer support from vendor has been excellent at all times, but especially during this very strange year. Their move to cloud based products is something we welcome, but complete functionality is not yet available - something we look forward to in the future.
(Library type: Academic; collection size: small; ils satisfaction: 6)
[...] finds itself in the situation of being on an ILS platform better suited to large consortial public library implementations (from [...] separated many years ago). This ILS does not interface well with the College's Student Information System (soon to migrate to Workday), nor does it interface well with the library's electronic holdings. This library is very interested in the FOLIO project, but will likely create an RFI to see what vendors may offer.
(Library type: Academic; collection size: medium; ils satisfaction: 4)
Due to the COVID-19 situation our move to Symphony was delayed until August 2020 so our time with it has been somewhat limited
(Library type: Public; collection size: very large; ils satisfaction: 8)
We moved to SirsiDynix Workflows through a consortium to save some money and I am frankly shocked at how non-user friendly it is and how terrible it looks. It is clear that SirsiDynix also consider it an outdated system and put no effort into improving it in any way for the 21st century.
(Library type: Public; collection size: small; ils satisfaction: 0)
The customer support staff, consultants and trainers at SirsiDynix continue to be the best to work with.
(Library type: Public; collection size: medium; ils satisfaction: 9)
Part of [...] library consortia
(Library type: Public; collection size: very small; ils satisfaction: 5)
Happy with our current system (part of a statewide network) but if the decision is made to change LMS as a network we would change also.
(Library type: Public; collection size: small; ils satisfaction: 8)
We are now in the Kotui Consortium as if June 2020
(Library type: Public; collection size: medium; ils satisfaction: 7)
The library is trapped in a contract with 5 years remaining.
(Library type: Museum; collection size: small; ils satisfaction: 2)
The number of items includes ebooks. Excluding ebooks, the tally is 40,306 - wasn't sure exactly what you wanted.
(Library type: Public; collection size: medium; ils satisfaction: 8)
[...] he consortium is evaluating Aspen Discovery with ByWater Solutions support to replace SirsiDynix Enterprise. Some areas of this survey seem a bit dated in terms of the solutions now offered and utilized by libraries is much larger than solely the ILS specific to this survey. [...] utilizes BLUEcloud Analytics, BLUEcloud Mobile, eResource Central, Mobile Staff (formerly MobileCirc), and Enterprise as part of its Library Services Platform (LSP) from SirsiDynix. EBSCO Discovery Service, OpenAthens, OCLC WorldShare ILL are also utilized within the consortium platform of library solutions. It is however understood that the survey requires some year-to-year consistency in its questions and responses in order to provide insight on vendor or platform satisfaction over time.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
We returned to SirsiDynix after 5 years on iii Sierra, having been a SD customer 2 yrs. prior to that.
The difference in customer service is striking, and SD doesn't gouge us on everything like Innovative did. Symphony lags Sierra in a few respects, but has other advantages. Zero regrets! SD is a more reliable partner for us.
(Library type: Public; collection size: medium; ils satisfaction: 7)
We're looking at other ILSes, but COVID is sucking up a lot of the time and energy we planned to use for that.
(Library type: Consortium; collection size: very large; ils satisfaction: 2)
Thank you for conducting this study.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Library isn't interested. Administration may look at cost cutting where library is concerned.
(Library type: Academic; collection size: medium; ils satisfaction: 9)
SirsiDynix provides top-notch customer service. That said, the prioritization of bug fixes, customer enhancement requests, and the like, is a disaster. They have a rather odd "voting" system whereby customers vote on their top enhancement issues but only a few are ever corrected, and many known bugs have been "under consideration" for a fix since before 2010. The client-based interface "Workflows" is dated and tasks are not grouped in an effective manner - one has to switch between "wizards" to accomplish tasks that should be on the same screen. SirsiDynix was one of the few vendors that was able to meet our requirements the last time we selected a vendor (in 2015), but since then Koha has made leaps and bounds in development and we are now giving it serious consideration as we look at selecting a new ILS vendor.
(Library type: Public; collection size: medium; ils satisfaction: 5)
One of the strengths of this vendor is there support model, the APAC support team are very quick to respond to issues, and they offer a very good customer support portal.
There has been good development with their mobile app and digital content management, but there are still improvements that need to be made with vendor app integration.
Overall we are very satisfied with the performance of this vendor, and we have a very positive working relationship with them.
(Library type: Public; collection size: very large; ils satisfaction: 8)
This ILS in fact is probably too sophisticated for our requirements which are basic. Its acquisition was partly due to the systems librarian having worked with this company before in a much larger library.
(Library type: Special; collection size: very small; ils satisfaction: 8)
SirsiDynix has a good product unfortunately, like many libraries, we do not have a fulltime staff member than can be solely dedicated to oversight and management of the ILS. We operate with more staff on the front line rather than having a dedicated ILS (Systems Librarian). It is difficult for us to maneuver if any shifts need to be made. It involves extra payments to have Sirsi implement changes and requires getting in queue with other systems to accomplish. We would like to have the system be more user friendly and involve less SQL.
(Library type: Public; collection size: medium; ils satisfaction: 5)
While our product is very good, our high satisfaction is also due to the outstanding customer support and the overall corporate culture of our vendor. There is an overarching value of care and kindness that we appreciate greatly.
(Library type: Public; collection size: large; ils satisfaction: 9)
SirsiDynix Symphony is very useable. It has its quirks, but overall functions as we need it to. We are part of the Wyoming Consortium so use whatever product they get. Users have some issues placing holds, the interlibrary loan VDX program is difficult to use, the search engine is unwieldy and not terribly accurate, and oftentimes there are a lot of steps to do one function. BlueCloud Analytics is not easy to use at all. Checking out and discharging works quite well, cataloging via WorkFlows is easy, and patron searching through Enterprise is easy if the patron knows how to spell.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Would like to see BlueCloud modules mature. Would like something better to replace BookMyne as part of our subscription instead of paying extra.
(Library type: Public; collection size: medium; ils satisfaction: 8)
I am not the cataloger, but I think our items is now lower than 83,697.
(Library type: Public; collection size: medium; ils satisfaction: 9)
We are a school community library in the[...]. We are supplied and supported with the ILS by Public Library Services. This works well as we add our school resources too but with varying access levels. We will be advised of the need to change and go with the network choice once the SA network agrees to change and migrate.
(Library type: Public; collection size: small; ils satisfaction: 9)
Consortia just signed a new contract with Sirsi Dynix. I am not directly involved with this. or with the troubleshooting. Overall, pleased with what we have for our needs.
(Library type: Public; collection size: small; ils satisfaction: 7)
Would like the vendor to put more development effort into their public facing software: the Discovery Layer called Enterprise/Portfolio and their mobile app "BlueCloud Mobile".
(Library type: Public; collection size: medium; ils satisfaction: 7)
For the right price, I would consider any discovery service system.
(Library type: Academic; collection size: medium; ils satisfaction: 7)
We are disappointed in the performance of Symphony LMS in a consortial environment
(Library type: Public; collection size: medium; ils satisfaction: 4)
We are switching from SirsiDynix Symphony to ByWater Solutions Koha this year, with the Aspen Discovery layer
(Library type: Public; collection size: very large; ils satisfaction: 4)
[...] sites use both EBSCO Discovery Service (EDS) and SirsiDynix Enterprise for their discovery service. Some use EDS as the primary gateway to their collection, and others use Enterprise, but all sites have instances of both available to their users.
FOLIO ERM is being implemented for one site currently.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)
We are a research library so our books are not technically checked out. We don't use all of the functions of Symphony.
(Library type: Government Agency; collection size: very small; ils satisfaction: 7)
We do not have the IT staff or resources for this, either as an institution or as a consortia
(Library type: Academic; collection size: small; ils satisfaction: 1)
While there are good open-source solutions, we do not have the personnel to implement or manage open-source products.
(Library type: Academic; collection size: medium; ils satisfaction: 8)
Open Source is cost prohibitive for a library our size.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We have only been using Symphony for 6 months so still sorting out the configuration and understanding its functionality.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Workflows has to be one the worst products on the market. SiriDynix customer service is certainly not a model to which one should aspire.
(Library type: Public; collection size: medium; ils satisfaction: 2)
As a small private college, our IT and financial resources are very limiting, which has prevented us from procuring a discovery service or any alternative ILS systems beyond what is available to us through our state library consortium.
(Library type: Academic; collection size: small; ils satisfaction: 6)
El anĂ¡lisis del mercado no ha permitido encontrar un LSP completo y probablemente se requiera un desarrollo propio que logre las funcionalidades que esperamos.
(Library type: Academic; collection size: very small; ils satisfaction: 4)
Number of items include: eBooks, streaming video, print and audiovisual.
(Library type: Academic; collection size: medium; ils satisfaction: 9)
We are very interested, but would need the product to be a little further along in production. Like most institutions, we've taken a pretty big hit financially, and while it would be great to redirect our money toward open source solutions, we just don't have the capacity to be on the front-lines of adoption just yet.
(Library type: Academic; collection size: very large; ils satisfaction: 8)