Statistical Report for Spydus
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 Spydus Responses by Sector |
|---|
| Spydus | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 24 | 7.17 |
1 | | 0 | | 0 | | 11 | 7.36 | 8 | 7.25 | 2 | | 0 | | 0 | |
|---|
| ILSFunctionality | 24 | 7.04 |
1 | | 0 | | 0 | | 11 | 7.55 | 8 | 6.75 | 2 | | 0 | | 0 | |
|---|
| PrintFunctionality | 24 | 7.79 |
1 | | 0 | | 0 | | 11 | 7.73 | 8 | 8.13 | 2 | | 0 | | 0 | |
|---|
| ElectronicFunctionality | 24 | 6.00 |
1 | | 0 | | 0 | | 11 | 6.36 | 8 | 5.75 | 2 | | 0 | | 0 | |
|---|
| SatisfactionCustomerSupport | 22 | 6.64 |
1 | | 0 | | 0 | | 11 | 6.91 | 8 | 6.63 | 1 | | 0 | | 0 | |
|---|
| CompanyLoyalty | 24 | 6.75 |
1 | | 0 | | 0 | | 11 | 6.82 | 8 | 7.25 | 2 | | 0 | | 0 | |
|---|
| 2020 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 24 |
| | | | | | 3 | 15 | 5 | 1 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 24 |
| | | | 1 | 2 | 1 | 12 | 7 | 1 | 7 | 7.04 | 7 |
|---|
| Print Functionality | 24 |
| | | | | | 1 | 5 | 16 | 2 | 8 | 7.79 | 8 |
|---|
| Electronic Functionality | 24 |
1 | | 1 | 2 | 1 | 2 | 4 | 7 | 5 | 1 | 7 | 6.00 | 7 |
|---|
| Company Satisfaction | 24 |
| | | 1 | 1 | | 4 | 11 | 5 | 2 | 7 | 6.92 | 7 |
|---|
| Support Satisfaction | 22 |
| | | | 3 | 1 | 5 | 6 | 6 | 1 | 7 | 6.64 | 7 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 24 |
| 1 | | | 1 | 2 | 3 | 10 | 4 | 3 | 7 | 6.75 | 7 |
|---|
| Open Source Interest | 22 |
8 | 1 | 2 | 1 | 1 | 6 | 1 | 1 | 1 | | 0 | 2.86 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
3 | 12.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
0 | 0.00% |
|---|
| Average Collection size: |
| 337447 |
|---|
| Type | Count |
|---|
| Public | 23 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 10 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 25 |
| | | 1 | 1 | 1 | 6 | 10 | 4 | 2 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 25 |
| | | | 1 | 2 | 8 | 6 | 8 | | 6 | 6.72 | 7 |
|---|
| Print Functionality | 25 |
| | | 1 | | 1 | 3 | 5 | 13 | 2 | 8 | 7.32 | 8 |
|---|
| Electronic Functionality | 24 |
| | 1 | 1 | | 3 | 8 | 7 | 4 | | 6 | 6.21 | 6 |
|---|
| Company Satisfaction | 25 |
1 | | | 2 | | 1 | 4 | 9 | 6 | 2 | 7 | 6.56 | 7 |
|---|
| Support Satisfaction | 25 |
| 1 | 1 | 1 | | 3 | 8 | 8 | 1 | 2 | 6 | 6.04 | 6 |
|---|
| Support Improvement | 25 |
| | | 1 | 4 | 8 | 4 | 7 | 1 | | 5 | 5.60 | 5 |
|---|
| Company Loyalty | 24 |
| | 2 | 1 | 2 | 1 | 4 | 4 | 6 | 4 | 8 | 6.50 | 7 |
|---|
| Open Source Interest | 25 |
8 | 2 | 5 | 1 | 3 | 3 | 2 | | | 1 | 0 | 2.52 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 25 |
2 | 8.00% |
|---|
| Considering new Interface | 25 |
1 | 4.00% |
|---|
| System Installed on time? | 25 |
22 | 88.00% |
|---|
| Average Collection size: |
| 304794 |
|---|
| Type | Count |
|---|
| Public | 21 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 9 |
|---|
| [3] 100,001-250,000 | 5 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 54 |
| | | | 3 | 6 | 13 | 17 | 11 | 4 | 7 | 6.72 | 7 |
|---|
| ILS Functionality | 54 |
| | | 1 | 3 | 3 | 14 | 18 | 13 | 2 | 7 | 6.70 | 7 |
|---|
| Print Functionality | 54 |
3 | | | | 2 | 3 | 3 | 16 | 20 | 7 | 8 | 6.96 | 8 |
|---|
| Electronic Functionality | 53 |
1 | 2 | 2 | 4 | 5 | 11 | 6 | 14 | 8 | | 7 | 5.49 | 6 |
|---|
| Company Satisfaction | 54 |
| 1 | 1 | 1 | 5 | 12 | 7 | 15 | 10 | 2 | 7 | 6.13 | 7 |
|---|
| Support Satisfaction | 54 |
| 1 | 1 | 4 | 6 | 8 | 7 | 18 | 8 | 1 | 7 | 5.93 | 7 |
|---|
| Support Improvement | 53 |
| | 1 | 3 | 11 | 18 | 8 | 6 | 4 | 2 | 5 | 5.38 | 5 |
|---|
| Company Loyalty | 53 |
2 | | 1 | 3 | 3 | 7 | 7 | 11 | 14 | 5 | 8 | 6.30 | 7 |
|---|
| Open Source Interest | 53 |
16 | 11 | 8 | 2 | 6 | 6 | 3 | | 1 | | 0 | 2.13 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 54 |
7 | 12.96% |
|---|
| Considering new Interface | 54 |
5 | 9.26% |
|---|
| System Installed on time? | 54 |
47 | 87.04% |
|---|
| Average Collection size: |
| 212893 |
|---|
| Type | Count |
|---|
| Public | 46 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 25 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 12 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 34 |
| | | 1 | | 1 | 6 | 15 | 10 | 1 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 33 |
| | | | 2 | 1 | 11 | 10 | 9 | | 6 | 6.70 | 7 |
|---|
| Print Functionality | 34 |
| | | | 1 | 1 | 3 | 14 | 13 | 2 | 7 | 7.26 | 7 |
|---|
| Electronic Functionality | 34 |
| | 1 | 3 | 2 | 9 | 4 | 9 | 6 | | 5 | 5.85 | 6 |
|---|
| Company Satisfaction | 34 |
| 1 | 1 | | | 4 | 6 | 11 | 9 | 2 | 7 | 6.65 | 7 |
|---|
| Support Satisfaction | 34 |
| 1 | 1 | | 1 | 4 | 11 | 7 | 7 | 2 | 6 | 6.35 | 6 |
|---|
| Support Improvement | 34 |
| 2 | | 3 | 1 | 3 | 9 | 10 | 2 | 4 | 7 | 6.06 | 6 |
|---|
| Company Loyalty | 33 |
1 | | | | 2 | 2 | 6 | 10 | 4 | 8 | 7 | 6.91 | 7 |
|---|
| Open Source Interest | 34 |
13 | 5 | 4 | 2 | 3 | 1 | 3 | 1 | 2 | | 0 | 2.26 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 34 |
2 | 5.88% |
|---|
| Considering new Interface | 34 |
5 | 14.71% |
|---|
| System Installed on time? | 34 |
33 | 97.06% |
|---|
| Average Collection size: |
| 210246 |
|---|
| Type | Count |
|---|
| Public | 28 |
|---|
| Academic | 2 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 12 |
|---|
| [3] 100,001-250,000 | 9 |
|---|
| [4] 250,001-1,000,000 | 9 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
1 | 1 | | | 2 | 2 | 8 | 16 | 11 | 4 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 45 |
| 1 | | 1 | 2 | 3 | 5 | 14 | 14 | 5 | 7 | 6.93 | 7 |
|---|
| Print Functionality | 43 |
1 | 1 | | 1 | | 4 | 6 | 8 | 15 | 7 | 8 | 6.95 | 8 |
|---|
| Electronic Functionality | 45 |
2 | | 5 | 3 | 4 | 8 | 10 | 7 | 5 | 1 | 6 | 5.18 | 6 |
|---|
| Company Satisfaction | 45 |
1 | 1 | | 2 | 2 | 4 | 5 | 13 | 12 | 5 | 7 | 6.60 | 7 |
|---|
| Support Satisfaction | 44 |
1 | | 1 | 3 | 1 | 4 | 4 | 18 | 9 | 3 | 7 | 6.45 | 7 |
|---|
| Support Improvement | 45 |
| 1 | 2 | | 7 | 12 | 11 | 5 | 5 | 2 | 5 | 5.60 | 6 |
|---|
| Company Loyalty | 43 |
1 | | 1 | 2 | 1 | 2 | 5 | 6 | 13 | 12 | 8 | 7.12 | 8 |
|---|
| Open Source Interest | 44 |
18 | 6 | 9 | 3 | 4 | | 2 | 1 | 1 | | 0 | 1.73 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 45 |
3 | 6.67% |
|---|
| Considering new Interface | 45 |
3 | 6.67% |
|---|
| System Installed on time? | 45 |
42 | 93.33% |
|---|
| Average Collection size: |
| 203571 |
|---|
| Type | Count |
|---|
| Public | 37 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 41 |
| | | | 1 | 4 | 6 | 13 | 15 | 2 | 8 | 7.05 | 7 |
|---|
| ILS Functionality | 41 |
| | | | 1 | 4 | 7 | 13 | 14 | 2 | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | 1 | | 1 | 1 | 4 | 11 | 15 | 5 | 8 | 7.10 | 8 |
|---|
| Electronic Functionality | 39 |
2 | 1 | 3 | 1 | 2 | 6 | 9 | 8 | 7 | | 6 | 5.49 | 6 |
|---|
| Company Satisfaction | 40 |
| | 1 | 1 | 1 | 4 | 5 | 12 | 12 | 4 | 7 | 6.88 | 7 |
|---|
| Support Satisfaction | 40 |
| | | 1 | 2 | 3 | 7 | 12 | 12 | 3 | 7 | 6.88 | 7 |
|---|
| Support Improvement | 39 |
| | 1 | | 5 | 8 | 3 | 10 | 7 | 5 | 7 | 6.44 | 7 |
|---|
| Company Loyalty | 38 |
2 | | | 1 | 1 | 4 | 4 | 10 | 9 | 7 | 7 | 6.74 | 7 |
|---|
| Open Source Interest | 38 |
13 | 9 | 8 | 5 | 2 | 1 | | | | | 0 | 1.39 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 41 |
3 | 7.32% |
|---|
| Considering new Interface | 41 |
1 | 2.44% |
|---|
| System Installed on time? | 41 |
36 | 87.80% |
|---|
| Average Collection size: |
| 225067 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 5 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 40 |
| | | 1 | 1 | 1 | 3 | 17 | 15 | 2 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 40 |
| | | 1 | 1 | 1 | 7 | 14 | 16 | | 8 | 7.00 | 7 |
|---|
| Print Functionality | 39 |
1 | | | | | 1 | 3 | 10 | 21 | 3 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 40 |
| 1 | 3 | 3 | 3 | 6 | 10 | 11 | 3 | | 7 | 5.47 | 6 |
|---|
| Company Satisfaction | 40 |
| | | 2 | | 4 | 5 | 18 | 10 | 1 | 7 | 6.78 | 7 |
|---|
| Support Satisfaction | 40 |
| | 2 | | 1 | | 7 | 22 | 8 | | 7 | 6.70 | 7 |
|---|
| Support Improvement | 39 |
| | | 1 | 3 | 8 | 5 | 9 | 9 | 4 | 7 | 6.56 | 7 |
|---|
| Company Loyalty | 40 |
| | 3 | | 2 | 2 | 2 | 8 | 12 | 11 | 8 | 7.17 | 8 |
|---|
| Open Source Interest | 40 |
18 | 9 | 6 | 2 | 4 | 1 | | | | | 0 | 1.20 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 40 |
4 | 10.00% |
|---|
| Considering new Interface | 40 |
1 | 2.50% |
|---|
| System Installed on time? | 40 |
39 | 97.50% |
|---|
| Average Collection size: |
| 209037 |
|---|
| Type | Count |
|---|
| Public | 35 |
|---|
| Academic | 4 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 7 |
|---|
| [3] 100,001-250,000 | 18 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 19 |
| | | | | 2 | 2 | 10 | 3 | 2 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 19 |
| | | | | 2 | 4 | 5 | 7 | 1 | 8 | 7.05 | 7 |
|---|
| Print Functionality | 19 |
| | | | | | 4 | 4 | 10 | 1 | 8 | 7.42 | 8 |
|---|
| Electronic Functionality | 18 |
| | 1 | 1 | 1 | 5 | 3 | 5 | 1 | 1 | 5 | 5.78 | 6 |
|---|
| Company Satisfaction | 19 |
| | | | 2 | | 5 | 5 | 6 | 1 | 8 | 6.84 | 7 |
|---|
| Support Satisfaction | 19 |
| | | | 3 | | 4 | 6 | 5 | 1 | 7 | 6.68 | 7 |
|---|
| Support Improvement | 19 |
| | | 1 | 1 | 3 | 3 | 6 | 3 | 2 | 7 | 6.53 | 7 |
|---|
| Company Loyalty | 19 |
1 | 1 | | 1 | 1 | 2 | 1 | 4 | 3 | 5 | 9 | 6.37 | 7 |
|---|
| Open Source Interest | 18 |
8 | 3 | 2 | | 2 | 1 | 1 | | | 1 | 0 | 1.94 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 20 |
3 | 15.00% |
|---|
| Considering new Interface | 20 |
4 | 20.00% |
|---|
| System Installed on time? | 20 |
17 | 85.00% |
|---|
| Average Collection size: |
| 166778 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 3 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 6 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 36 |
| | | 2 | 1 | | 2 | 21 | 9 | 1 | 7 | 6.94 | 7 |
|---|
| ILS Functionality | 35 |
| | | 2 | 1 | | 4 | 16 | 11 | 1 | 7 | 6.94 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 36 |
1 | | 1 | | 1 | 1 | 3 | 20 | 8 | 1 | 7 | 6.72 | 7 |
|---|
| Support Satisfaction | 36 |
1 | | 2 | | | 1 | 6 | 17 | 7 | 2 | 7 | 6.61 | 7 |
|---|
| Support Improvement | 34 |
1 | | 2 | | 4 | 5 | 14 | 3 | 5 | | 6 | 5.59 | 6 |
|---|
| Company Loyalty | 36 |
2 | 1 | | | | 4 | 1 | 7 | 9 | 12 | 9 | 7.11 | 8 |
|---|
| Open Source Interest | 36 |
17 | 9 | 7 | 1 | 1 | 1 | | | | | 0 | 0.97 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 38 |
6 | 15.79% |
|---|
| Considering new Interface | 38 |
6 | 15.79% |
|---|
| System Installed on time? | 38 |
36 | 94.74% |
|---|
| Average Collection size: |
| 129848 |
|---|
| Type | Count |
|---|
| Public | 33 |
|---|
| Academic | 2 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 15 |
|---|
| [3] 100,001-250,000 | 13 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 21 |
| | | | | 1 | 6 | 8 | 6 | | 7 | 6.90 | 7 |
|---|
| ILS Functionality | 21 |
| | | | 1 | 3 | 4 | 7 | 5 | 1 | 7 | 6.71 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 21 |
| | | | 1 | 2 | 7 | 7 | 4 | | 6 | 6.52 | 7 |
|---|
| Support Satisfaction | 21 |
| | | | 1 | 1 | 7 | 7 | 5 | | 6 | 6.67 | 7 |
|---|
| Support Improvement | 20 |
| | | | 3 | 10 | 2 | 4 | 1 | | 5 | 5.50 | 5 |
|---|
| Company Loyalty | 21 |
| | | | 1 | 1 | 4 | 8 | 5 | 2 | 7 | 7.00 | 7 |
|---|
| Open Source Interest | 21 |
7 | 4 | 2 | 2 | 1 | 3 | 1 | | 1 | | 0 | 2.24 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
6 | 27.27% |
|---|
| System Installed on time? | 22 |
21 | 95.45% |
|---|
| Average Collection size: |
| 200666 |
|---|
| Type | Count |
|---|
| Public | 18 |
|---|
| Academic | 3 |
|---|
| School | 1 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 4 |
|---|
| [3] 100,001-250,000 | 10 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| | | | 1 | 1 | 3 | 4 | 5 | 9 | 9 | 7.65 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 23 |
| | | 1 | | 1 | 5 | 2 | 4 | 10 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 23 |
| | 1 | | | 2 | 3 | 4 | 4 | 9 | 9 | 7.43 | 8 |
|---|
| Support Improvement | 23 |
| | | 1 | 2 | 1 | 4 | 3 | 3 | 9 | 9 | 7.22 | 8 |
|---|
| Company Loyalty | 23 |
| 1 | | | | 1 | 2 | 4 | 4 | 11 | 9 | 7.70 | 8 |
|---|
| Open Source Interest | 23 |
12 | 3 | 2 | 3 | 2 | | 1 | | | | 0 | 1.30 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 23 |
0 | 0.00% |
|---|
| Considering new Interface | 23 |
3 | 13.04% |
|---|
| System Installed on time? | 23 |
22 | 95.65% |
|---|
| Average Collection size: |
| 120296 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 8 |
|---|
| [3] 100,001-250,000 | 6 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| 1 | 1 | 1 | 1 | | 4 | 7 | 6 | 1 | 7 | 6.36 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 22 |
| 1 | | 1 | | 3 | 4 | 8 | 5 | | 7 | 6.32 | 7 |
|---|
| Support Satisfaction | 22 |
| 1 | 1 | 3 | 1 | 2 | 3 | 5 | 5 | 1 | 7 | 5.82 | 7 |
|---|
| Support Improvement | 21 |
| | 1 | | 3 | 6 | 1 | 4 | 3 | 3 | 5 | 6.14 | 6 |
|---|
| Company Loyalty | 21 |
2 | | 2 | | | 2 | 2 | 4 | 4 | 5 | 9 | 6.24 | 7 |
|---|
| Open Source Interest | 22 |
9 | 3 | 6 | 2 | | 1 | | 1 | | | 0 | 1.50 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
3 | 13.64% |
|---|
| Considering new Interface | 22 |
5 | 22.73% |
|---|
| System Installed on time? | 22 |
19 | 86.36% |
|---|
| 2008 Survey Results |
| Product: Spydus |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 1 | | | 2 | 6 | 2 | 8 | 7.64 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 11 |
| | | | 1 | | | 6 | 2 | 2 | 7 | 7.27 | 7 |
|---|
| Support Satisfaction | 10 |
| | | 1 | | | 2 | 3 | 4 | | 8 | 6.80 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 11 |
1 | 1 | | | | 1 | 1 | 1 | 3 | 3 | 8 | 6.36 | 8 |
|---|
| Open Source Interest | 11 |
7 | 1 | 1 | 2 | | | | | | | 0 | 0.82 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 11 |
0 | 0.00% |
|---|
| Considering new Interface | 11 |
1 | 9.09% |
|---|
| System Installed on time? | 11 |
11 | 100.00% |
|---|
| 2 Responses for Spydus in 2007 |
2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64
2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04
2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93
2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35
2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45
2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88
2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70
2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68
2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61
2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67
2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43
2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82
2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80
Comments (survey2020)
Our current system is not geared towards academic libraries.
(Library type: Academic; collection size: medium; ils satisfaction: 6)
Help desk response time has improved significantly this year. The voting portal for new features has helped to make the product useful for more sites as a whole. New features in development like Microsoft Azure AI for analysing images, and a staff mobile app are welcome.
(Library type: Public; collection size: small; ils satisfaction: 7)
Overall we are satisfied with both Civica and Spydus. Uptime is good and updates sufficiently frequent. Testing of upgrades could be better and some changes are rolled out as default rather than options which can cause issues. We were so unsatisfied with the Archives module and the response of Civica to our requirements that we have migrated our image and historic document collection out to a different platform and vendor. We are significantly dissatisfied with the Events module but have not yet found an alternative.
(Library type: Public; collection size: medium; ils satisfaction: 7)
The product is constantly being upgraded to improve workflows for libraries
(Library type: Public; collection size: medium; ils satisfaction: 8)
We are have been using Spydus since 2003 and the system is now fully web based.
There have been changes with the system but staff are happy with functionality most of the time.
We do have some issues with speed at times.
(Library type: Public; collection size: medium; ils satisfaction: 8)
Consideration to migrate to a new system is based on existing contract and mandatory procurement processes.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Ongoing support issues compounded by new developments in the product which the support staff aren't knowledgeable in. Recent changes in account management approach are beginning to have a positive impact though.
(Library type: Public; collection size: medium; ils satisfaction: 7)
Development of the Spydus system by Civica can be a long and arduous task even when we pay for the development work in question. Customer support is satisfactory, however, it feels very fragmented with the support team spread right across the country and development work in Austrialia. This can lead to different approaches to support by members of the Spydus team. In general we are happy with Spydus but would consider a move to an open source solution if it were not for the huge amount of work when migrating systems.
(Library type: Public; collection size: large; ils satisfaction: 7)
[...] The response to the eresources question is not great because the supporting guides/help information are pretty unhelpful which has caused a lot of work for us in trying to understand - and especially with people who've never worked with this sort of system before.
(Library type: Public; collection size: small; ils satisfaction: 7)