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Statistical Report for Spydus


2021 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction17 1 5 8 3 87.718
ILS Functionality17 1 1 5 7 3 87.598
Print Functionality17 3 7 7 88.248
Electronic Functionality15 1 1 2 7 2 2 76.937
Company Satisfaction16 1 1 2 4 6 2 87.138
Support Satisfaction17 2 2 2 8 2 1 76.537
Support Improvement0 00.00
Company Loyalty16 1 1 3 3 5 3 87.068
Open Source Interest15 5 4 1 1 3 1 02.001

CategoryTotalYespercent
Considering new ILS17 15.88%
Considering new Interface17 00.00%
System Installed on time?17 00.00%

Average Collection size: 371198

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0007
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0002
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Spydus Responses by Sector
SpydusallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS247.17 100117.3687.25200
ILSFunctionality247.04 100117.5586.75200
PrintFunctionality247.79 100117.7388.13200
ElectronicFunctionality246.00 100116.3685.75200
SatisfactionCustomerSupport226.64 100116.9186.63100
CompanyLoyalty246.75 100116.8287.25200



2020 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 3 15 5 1 77.177
ILS Functionality24 1 2 1 12 7 1 77.047
Print Functionality24 1 5 16 2 87.798
Electronic Functionality24 1 1 2 1 2 4 7 5 1 76.007
Company Satisfaction24 1 1 4 11 5 2 76.927
Support Satisfaction22 3 1 5 6 6 1 76.647
Support Improvement0 00.00
Company Loyalty24 1 1 2 3 10 4 3 76.757
Open Source Interest22 8 1 2 1 1 6 1 1 1 02.863

CategoryTotalYespercent
Considering new ILS25 312.00%
Considering new Interface25 14.00%
System Installed on time?25 00.00%

Average Collection size: 337447

TypeCount
Public23
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00010
[3] 100,001-250,0004
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2019 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction25 1 1 1 6 10 4 2 76.727
ILS Functionality25 1 2 8 6 8 66.727
Print Functionality25 1 1 3 5 13 2 87.328
Electronic Functionality24 1 1 3 8 7 4 66.216
Company Satisfaction25 1 2 1 4 9 6 2 76.567
Support Satisfaction25 1 1 1 3 8 8 1 2 66.046
Support Improvement25 1 4 8 4 7 1 55.605
Company Loyalty24 2 1 2 1 4 4 6 4 86.507
Open Source Interest25 8 2 5 1 3 3 2 1 02.522

CategoryTotalYespercent
Considering new ILS25 28.00%
Considering new Interface25 14.00%
System Installed on time?25 2288.00%

Average Collection size: 304794

TypeCount
Public21
Academic3
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0009
[3] 100,001-250,0005
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2018 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 3 6 13 17 11 4 76.727
ILS Functionality54 1 3 3 14 18 13 2 76.707
Print Functionality54 3 2 3 3 16 20 7 86.968
Electronic Functionality53 1 2 2 4 5 11 6 14 8 75.496
Company Satisfaction54 1 1 1 5 12 7 15 10 2 76.137
Support Satisfaction54 1 1 4 6 8 7 18 8 1 75.937
Support Improvement53 1 3 11 18 8 6 4 2 55.385
Company Loyalty53 2 1 3 3 7 7 11 14 5 86.307
Open Source Interest53 16 11 8 2 6 6 3 1 02.131

CategoryTotalYespercent
Considering new ILS54 712.96%
Considering new Interface54 59.26%
System Installed on time?54 4787.04%

Average Collection size: 212893

TypeCount
Public46
Academic5
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0009
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 6 15 10 1 77.007
ILS Functionality33 2 1 11 10 9 66.707
Print Functionality34 1 1 3 14 13 2 77.267
Electronic Functionality34 1 3 2 9 4 9 6 55.856
Company Satisfaction34 1 1 4 6 11 9 2 76.657
Support Satisfaction34 1 1 1 4 11 7 7 2 66.356
Support Improvement34 2 3 1 3 9 10 2 4 76.066
Company Loyalty33 1 2 2 6 10 4 8 76.917
Open Source Interest34 13 5 4 2 3 1 3 1 2 02.261

CategoryTotalYespercent
Considering new ILS34 25.88%
Considering new Interface34 514.71%
System Installed on time?34 3397.06%

Average Collection size: 210246

TypeCount
Public28
Academic2
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00012
[3] 100,001-250,0009
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 2 8 16 11 4 76.737
ILS Functionality45 1 1 2 3 5 14 14 5 76.937
Print Functionality43 1 1 1 4 6 8 15 7 86.958
Electronic Functionality45 2 5 3 4 8 10 7 5 1 65.186
Company Satisfaction45 1 1 2 2 4 5 13 12 5 76.607
Support Satisfaction44 1 1 3 1 4 4 18 9 3 76.457
Support Improvement45 1 2 7 12 11 5 5 2 55.606
Company Loyalty43 1 1 2 1 2 5 6 13 12 87.128
Open Source Interest44 18 6 9 3 4 2 1 1 01.731

CategoryTotalYespercent
Considering new ILS45 36.67%
Considering new Interface45 36.67%
System Installed on time?45 4293.33%

Average Collection size: 203571

TypeCount
Public37
Academic4
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00015
[3] 100,001-250,00014
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction41 1 4 6 13 15 2 87.057
ILS Functionality41 1 4 7 13 14 2 87.007
Print Functionality39 1 1 1 1 4 11 15 5 87.108
Electronic Functionality39 2 1 3 1 2 6 9 8 7 65.496
Company Satisfaction40 1 1 1 4 5 12 12 4 76.887
Support Satisfaction40 1 2 3 7 12 12 3 76.887
Support Improvement39 1 5 8 3 10 7 5 76.447
Company Loyalty38 2 1 1 4 4 10 9 7 76.747
Open Source Interest38 13 9 8 5 2 1 01.391

CategoryTotalYespercent
Considering new ILS41 37.32%
Considering new Interface41 12.44%
System Installed on time?41 3687.80%

Average Collection size: 225067

TypeCount
Public35
Academic5
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2014 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction40 1 1 1 3 17 15 2 77.177
ILS Functionality40 1 1 1 7 14 16 87.007
Print Functionality39 1 1 3 10 21 3 87.388
Electronic Functionality40 1 3 3 3 6 10 11 3 75.476
Company Satisfaction40 2 4 5 18 10 1 76.787
Support Satisfaction40 2 1 7 22 8 76.707
Support Improvement39 1 3 8 5 9 9 4 76.567
Company Loyalty40 3 2 2 2 8 12 11 87.178
Open Source Interest40 18 9 6 2 4 1 01.201

CategoryTotalYespercent
Considering new ILS40 410.00%
Considering new Interface40 12.50%
System Installed on time?40 3997.50%

Average Collection size: 209037

TypeCount
Public35
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0007
[3] 100,001-250,00018
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 2 2 10 3 2 77.057
ILS Functionality19 2 4 5 7 1 87.057
Print Functionality19 4 4 10 1 87.428
Electronic Functionality18 1 1 1 5 3 5 1 1 55.786
Company Satisfaction19 2 5 5 6 1 86.847
Support Satisfaction19 3 4 6 5 1 76.687
Support Improvement19 1 1 3 3 6 3 2 76.537
Company Loyalty19 1 1 1 1 2 1 4 3 5 96.377
Open Source Interest18 8 3 2 2 1 1 1 01.941

CategoryTotalYespercent
Considering new ILS20 315.00%
Considering new Interface20 420.00%
System Installed on time?20 1785.00%

Average Collection size: 166778

TypeCount
Public15
Academic3
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0006
[3] 100,001-250,0007
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 1 2 21 9 1 76.947
ILS Functionality35 2 1 4 16 11 1 76.947
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction36 1 1 1 1 3 20 8 1 76.727
Support Satisfaction36 1 2 1 6 17 7 2 76.617
Support Improvement34 1 2 4 5 14 3 5 65.596
Company Loyalty36 2 1 4 1 7 9 12 97.118
Open Source Interest36 17 9 7 1 1 1 00.971

CategoryTotalYespercent
Considering new ILS38 615.79%
Considering new Interface38 615.79%
System Installed on time?38 3694.74%

Average Collection size: 129848

TypeCount
Public33
Academic2
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00015
[3] 100,001-250,00013
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 6 8 6 76.907
ILS Functionality21 1 3 4 7 5 1 76.717
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction21 1 2 7 7 4 66.527
Support Satisfaction21 1 1 7 7 5 66.677
Support Improvement20 3 10 2 4 1 55.505
Company Loyalty21 1 1 4 8 5 2 77.007
Open Source Interest21 7 4 2 2 1 3 1 1 02.241

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 627.27%
System Installed on time?22 2195.45%

Average Collection size: 200666

TypeCount
Public18
Academic3
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,00010
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 3 4 5 9 97.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 5 2 4 10 97.578
Support Satisfaction23 1 2 3 4 4 9 97.438
Support Improvement23 1 2 1 4 3 3 9 97.228
Company Loyalty23 1 1 2 4 4 11 97.708
Open Source Interest23 12 3 2 3 2 1 01.300

CategoryTotalYespercent
Considering new ILS23 00.00%
Considering new Interface23 313.04%
System Installed on time?23 2295.65%

Average Collection size: 120296

TypeCount
Public22
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0008
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 1 1 4 7 6 1 76.367
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction22 1 1 3 4 8 5 76.327
Support Satisfaction22 1 1 3 1 2 3 5 5 1 75.827
Support Improvement21 1 3 6 1 4 3 3 56.146
Company Loyalty21 2 2 2 2 4 4 5 96.247
Open Source Interest22 9 3 6 2 1 1 01.501

CategoryTotalYespercent
Considering new ILS22 313.64%
Considering new Interface22 522.73%
System Installed on time?22 1986.36%





2008 Survey Results
Product: Spydus Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 6 2 87.648
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 6 2 2 77.277
Support Satisfaction10 1 2 3 4 86.807
Support Improvement0 not applicable
Company Loyalty11 1 1 1 1 1 3 3 86.368
Open Source Interest11 7 1 1 2 00.820

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 19.09%
System Installed on time?11 11100.00%




2 Responses for Spydus in 2007

2021 : gen: 7.71 company 7.13 loyalty 7.06 support 6.53

2020 : gen: 7.17 company 6.92 loyalty 6.75 support 6.64

2019 : gen: 6.72 company 6.56 loyalty 6.50 support 6.04

2018 : gen: 6.72 company 6.13 loyalty 6.30 support 5.93

2017 : gen: 7.00 company 6.65 loyalty 6.91 support 6.35

2016 : gen: 6.73 company 6.60 loyalty 7.12 support 6.45

2015 : gen: 7.05 company 6.88 loyalty 6.74 support 6.88

2014 : gen: 7.17 company 6.78 loyalty 7.17 support 6.70

2013 : gen: 7.05 company 6.84 loyalty 6.37 support 6.68

2012 : gen: 6.94 company 6.72 loyalty 7.11 support 6.61

2011 : gen: 6.90 company 6.52 loyalty 7.00 support 6.67

2010 : gen: 7.65 company 7.57 loyalty 7.70 support 7.43

2009 : gen: 6.36 company 6.32 loyalty 6.24 support 5.82

2008 : gen: 7.64 company 7.27 loyalty 6.36 support 6.80

Comments (survey2020)

Our current system is not geared towards academic libraries. (Library type: Academic; collection size: medium; ils satisfaction: 6)

Help desk response time has improved significantly this year. The voting portal for new features has helped to make the product useful for more sites as a whole. New features in development like Microsoft Azure AI for analysing images, and a staff mobile app are welcome. (Library type: Public; collection size: small; ils satisfaction: 7)

Overall we are satisfied with both Civica and Spydus. Uptime is good and updates sufficiently frequent. Testing of upgrades could be better and some changes are rolled out as default rather than options which can cause issues. We were so unsatisfied with the Archives module and the response of Civica to our requirements that we have migrated our image and historic document collection out to a different platform and vendor. We are significantly dissatisfied with the Events module but have not yet found an alternative. (Library type: Public; collection size: medium; ils satisfaction: 7)

The product is constantly being upgraded to improve workflows for libraries (Library type: Public; collection size: medium; ils satisfaction: 8)

We are have been using Spydus since 2003 and the system is now fully web based. There have been changes with the system but staff are happy with functionality most of the time. We do have some issues with speed at times. (Library type: Public; collection size: medium; ils satisfaction: 8)

Consideration to migrate to a new system is based on existing contract and mandatory procurement processes. (Library type: Public; collection size: medium; ils satisfaction: 7)

Ongoing support issues compounded by new developments in the product which the support staff aren't knowledgeable in. Recent changes in account management approach are beginning to have a positive impact though. (Library type: Public; collection size: medium; ils satisfaction: 7)

Development of the Spydus system by Civica can be a long and arduous task even when we pay for the development work in question. Customer support is satisfactory, however, it feels very fragmented with the support team spread right across the country and development work in Austrialia. This can lead to different approaches to support by members of the Spydus team. In general we are happy with Spydus but would consider a move to an open source solution if it were not for the huge amount of work when migrating systems. (Library type: Public; collection size: large; ils satisfaction: 7)

[...] The response to the eresources question is not great because the supporting guides/help information are pretty unhelpful which has caused a lot of work for us in trying to understand - and especially with people who've never worked with this sort of system before. (Library type: Public; collection size: small; ils satisfaction: 7)

ILS