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Statistical Report for OPALS

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 OPALS Responses by Sector
OPALSallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS2598.83 198.632078.57001648.8789.00
ILSFunctionality2558.71 198.472078.43001618.7488.50
PrintFunctionality2588.89 198.792078.57001648.9388.75
ElectronicFunctionality2458.10 187.782077.57001608.2977.86
SatisfactionCustomerSupport2518.78 198.742078.29001588.8088.88
CompanyLoyalty2568.73 198.842078.14001638.7289.00



2020 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction259 2 7 25 225 98.839
ILS Functionality255 1 5 62 187 98.719
Print Functionality258 5 19 234 98.899
Electronic Functionality245 1 2 2 49 102 89 88.108
Company Satisfaction254 1 3 36 214 98.829
Support Satisfaction251 1 2 47 201 98.789
Support Improvement0 00.00
Company Loyalty256 1 1 2 52 200 98.739
Open Source Interest45 6 3 2 1 1 1 1 16 97.112

CategoryTotalYespercent
Considering new ILS261 51.92%
Considering new Interface261 00.00%
System Installed on time?261 00.00%

Average Collection size: 96991

TypeCount
Public7
Academic26
School165
Consortium8
Special10

Size CategoryCount
[1] Under 10,00040
[2] 10,001-100,000173
[3] 100,001-250,0003
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2019 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction283 2 1 2 12 19 247 98.789
ILS Functionality283 3 3 12 37 228 98.709
Print Functionality284 2 1 7 23 251 98.829
Electronic Functionality227 2 2 3 7 40 93 80 87.978
Company Satisfaction280 1 1 2 5 29 242 98.809
Support Satisfaction282 1 1 2 1 3 2 33 239 98.749
Support Improvement263 1 1 4 13 3 13 119 109 88.088
Company Loyalty276 1 2 5 1 4 50 213 98.649
Open Source Interest272 10 2 1 5 2 4 24 224 98.359

CategoryTotalYespercent
Considering new ILS284 10.35%
Considering new Interface284 196.69%
System Installed on time?284 27797.54%

Average Collection size: 89893

TypeCount
Public7
Academic35
School153
Consortium14
Special12

Size CategoryCount
[1] Under 10,00057
[2] 10,001-100,000159
[3] 100,001-250,0001
[4] 250,001-1,000,00017
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2018 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction342 1 5 15 321 98.929
ILS Functionality340 1 1 5 23 310 98.889
Print Functionality339 5 13 321 98.939
Electronic Functionality286 1 3 2 38 124 118 88.228
Company Satisfaction338 1 2 17 318 98.939
Support Satisfaction341 1 3 21 316 98.919
Support Improvement333 2 4 4 22 143 158 98.328
Company Loyalty340 1 1 2 2 49 285 98.789
Open Source Interest325 2 3 2 1 47 270 98.699

CategoryTotalYespercent
Considering new ILS342 00.00%
Considering new Interface342 6519.01%
System Installed on time?342 33999.12%

Average Collection size: 102512

TypeCount
Public10
Academic30
School205
Consortium16
Special17

Size CategoryCount
[1] Under 10,00066
[2] 10,001-100,000207
[3] 100,001-250,0003
[4] 250,001-1,000,00015
[5] 1,000,001-10,000,0008
[6] over 10,000,0010



2017 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction261 1 3 6 13 238 98.859
ILS Functionality259 1 4 8 15 231 98.819
Print Functionality260 3 6 8 243 98.899
Electronic Functionality220 4 2 51 84 79 88.058
Company Satisfaction259 1 3 2 15 238 98.889
Support Satisfaction261 2 4 25 230 98.859
Support Improvement245 1 10 2 19 111 102 88.188
Company Loyalty254 2 2 2 5 32 211 98.749
Open Source Interest256 4 2 2 3 1 43 201 98.559

CategoryTotalYespercent
Considering new ILS263 00.00%
Considering new Interface263 31.14%
System Installed on time?263 25998.48%

Average Collection size: 78904

TypeCount
Public9
Academic23
School165
Consortium8
Special12

Size CategoryCount
[1] Under 10,00069
[2] 10,001-100,000157
[3] 100,001-250,0000
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 2 1 3 3 8 27 173 98.599
ILS Functionality218 1 2 5 3 10 33 164 98.549
Print Functionality218 1 2 7 9 21 178 98.679
Electronic Functionality187 1 3 1 1 1 3 4 47 80 46 87.678
Company Satisfaction219 3 1 3 2 11 21 178 98.589
Support Satisfaction215 2 2 2 3 4 28 174 98.639
Support Improvement204 1 4 17 9 54 59 60 97.588
Company Loyalty215 2 1 1 3 3 7 38 160 98.529
Open Source Interest209 13 1 1 2 3 1 2 44 142 97.999

CategoryTotalYespercent
Considering new ILS220 31.36%
Considering new Interface220 31.36%
System Installed on time?220 21497.27%

Average Collection size: 70386

TypeCount
Public7
Academic12
School150
Consortium8
Special11

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000117
[3] 100,001-250,0001
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction207 2 4 3 12 27 159 98.589
ILS Functionality208 2 4 2 15 37 148 98.529
Print Functionality207 4 6 7 30 160 98.629
Electronic Functionality180 2 1 1 3 1 9 26 47 90 98.029
Company Satisfaction208 1 1 1 2 3 5 18 177 98.699
Support Satisfaction203 3 2 2 3 21 172 98.699
Support Improvement191 1 3 18 5 9 61 94 98.028
Company Loyalty205 2 1 1 5 3 4 26 163 98.559
Open Source Interest185 10 1 1 1 4 5 2 7 8 146 98.039

CategoryTotalYespercent
Considering new ILS214 52.34%
Considering new Interface214 5224.30%
System Installed on time?214 20595.79%

Average Collection size: 126100

TypeCount
Public6
Academic12
School140
Consortium18
Special11

Size CategoryCount
[1] Under 10,00081
[2] 10,001-100,00093
[3] 100,001-250,0002
[4] 250,001-1,000,00014
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2014 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 5 6 24 91 98.489
ILS Functionality130 1 1 3 7 11 32 75 98.259
Print Functionality130 1 1 1 5 6 20 96 98.529
Electronic Functionality108 1 1 1 6 3 5 20 38 33 87.548
Company Satisfaction129 1 1 1 1 1 21 103 98.669
Support Satisfaction128 1 1 1 1 1 19 104 98.669
Support Improvement123 1 1 9 7 12 42 51 97.898
Company Loyalty128 1 1 1 2 1 5 16 101 98.549
Open Source Interest115 7 3 1 2 3 17 82 97.899

CategoryTotalYespercent
Considering new ILS131 32.29%
Considering new Interface131 75.34%
System Installed on time?131 12796.95%

Average Collection size: 74910

TypeCount
Public3
Academic7
School87
Consortium8
Special4

Size CategoryCount
[1] Under 10,00045
[2] 10,001-100,00065
[3] 100,001-250,0000
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2013 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction213 1 4 11 26 171 98.709
ILS Functionality213 3 4 14 38 154 98.589
Print Functionality213 4 7 28 174 98.759
Electronic Functionality176 3 3 7 12 59 92 98.269
Company Satisfaction212 1 2 5 20 184 98.819
Support Satisfaction212 4 2 3 17 186 98.799
Support Improvement196 1 12 2 6 44 131 98.419
Company Loyalty208 1 1 3 5 16 182 98.759
Open Source Interest196 13 1 2 2 4 8 166 98.199

CategoryTotalYespercent
Considering new ILS215 10.47%
Considering new Interface215 00.00%
System Installed on time?215 20595.35%

Average Collection size: 22577

TypeCount
Public2
Academic5
School173
Consortium4
Special9

Size CategoryCount
[1] Under 10,00074
[2] 10,001-100,000102
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction186 1 1 1 1 9 30 143 98.639
ILS Functionality186 3 3 13 45 122 98.519
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction186 1 1 1 3 25 155 98.769
Support Satisfaction184 1 2 1 5 23 152 98.709
Support Improvement168 1 1 16 5 5 36 104 98.189
Company Loyalty177 1 1 1 2 4 16 152 98.729
Open Source Interest170 6 2 3 3 1 2 13 140 98.329

CategoryTotalYespercent
Considering new ILS187 21.07%
Considering new Interface187 00.00%
System Installed on time?187 18498.40%

Average Collection size: 62626

TypeCount
Public4
Academic4
School136
Consortium8
Special12

Size CategoryCount
[1] Under 10,00078
[2] 10,001-100,00085
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2011 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction79 1 3 2 7 26 40 98.209
ILS Functionality79 1 2 5 19 17 35 97.958
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction80 1 1 7 23 48 98.459
Support Satisfaction80 1 1 3 6 19 50 98.359
Support Improvement75 1 9 4 5 28 28 87.798
Company Loyalty78 2 1 4 2 12 57 98.469
Open Source Interest52 6 1 1 2 2 1 1 38 97.319

CategoryTotalYespercent
Considering new ILS81 11.23%
Considering new Interface81 00.00%
System Installed on time?81 7896.30%

Average Collection size: 89790

TypeCount
Public0
Academic1
School57
Consortium7
Special4

Size CategoryCount
[1] Under 10,00033
[2] 10,001-100,00033
[3] 100,001-250,0002
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2010 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction100 2 1 13 20 64 98.439
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction100 3 7 14 76 98.639
Support Satisfaction99 1 5 11 82 98.769
Support Improvement96 1 9 2 3 17 64 98.279
Company Loyalty99 1 1 1 3 8 85 98.719
Open Source Interest98 5 1 2 2 2 86 98.329

CategoryTotalYespercent
Considering new ILS106 21.89%
Considering new Interface106 21.89%
System Installed on time?106 9791.51%

Average Collection size: 49191

TypeCount
Public0
Academic1
School90
Consortium6
Special4

Size CategoryCount
[1] Under 10,00035
[2] 10,001-100,00053
[3] 100,001-250,0000
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2009 Survey Results
Product: OPALS Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction42 1 1 1 1 12 8 18 97.678
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction42 1 1 1 1 5 11 22 97.939
Support Satisfaction42 1 1 1 1 3 10 25 98.129
Support Improvement42 2 9 2 5 7 17 97.178
Company Loyalty42 2 1 1 1 10 27 98.009
Open Source Interest34 4 1 2 4 23 96.889

CategoryTotalYespercent
Considering new ILS42 00.00%
Considering new Interface42 00.00%
System Installed on time?42 3788.10%




5 Responses for OPALS in 2008

3 Responses for OPALS in 2007

2020 : gen: 8.83 company 8.82 loyalty 8.73 support 8.78

2019 : gen: 8.78 company 8.80 loyalty 8.64 support 8.74

2018 : gen: 8.92 company 8.93 loyalty 8.78 support 8.91

2017 : gen: 8.85 company 8.88 loyalty 8.74 support 8.85

2016 : gen: 8.59 company 8.58 loyalty 8.52 support 8.63

2015 : gen: 8.58 company 8.69 loyalty 8.55 support 8.69

2014 : gen: 8.48 company 8.66 loyalty 8.54 support 8.66

2013 : gen: 8.70 company 8.81 loyalty 8.75 support 8.79

2012 : gen: 8.63 company 8.76 loyalty 8.72 support 8.70

2011 : gen: 8.20 company 8.45 loyalty 8.46 support 8.35

2010 : gen: 8.43 company 8.63 loyalty 8.71 support 8.76

2009 : gen: 7.67 company 7.93 loyalty 8.00 support 8.12

Comments (survey2020)

MediaFlex and their OPALS program are a total gift. We are soooo very grateful for their excellence and follow-through! (Library type: Special; collection size: small; ils satisfaction: 9)

This is our first year using OPALS. We worried about data migration and learning a new system. The data was transferred less than two hours after we sent it, We were trained by Webex and operating the system in two days. So far, the system works very well and is a great improvement over the one that had served us in the past. (Library type: Academic; collection size: medium; ils satisfaction: 9)

We continue to be very pleased with OPALS product and service, particularly their responsiveness to change requests,. (Library type: School; collection size: small; ils satisfaction: 9)

I LOVE Opals! It provides the tools I need to manage my library and resources. (Library type: School; collection size: very small; ils satisfaction: 9)

OPALS continues to be a very useable, cost-effective, and responsive ILS with excellent customer service. (Library type: School; collection size: very small; ils satisfaction: 8)

Our regional library system and OPALS folks partner to provide timely support and instruction. OPALS programs were updated several times again this year. These updates helped us provide curbside and delivery services and to log and track returned items quarantine periods. (Library type: School; collection size: small; ils satisfaction: 9)

Would always recommend OPALS/Media Flex to a library looking for superior customer support, ease-of-use and design, and pricing. (Library type: Government Agency; collection size: small; ils satisfaction: 9)

The system enables us to offer safe, self service options to our lower / middle / high school students. Digital database, single sign on, discovery searching is being used more than ever this school year, although print is still popular. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS is a system that is user friendly for administration, faculty, students and library staff. It continues to provide extraordinary and prompt support for any questions or requests that we have throughout the school year. Annually, they have been helpful during the rush of "back to school" when new patrons are imported. We are very pleased with OPALS. (Library type: School; collection size: very small; ils satisfaction: 9)

Excellent support and updates addressing 2020 pandemic library service challenges. (Library type: School; collection size: small; ils satisfaction: 8)

OPALS continues to be an amazing product for our high school library's needs. The response time from OPALS is fantastic and always right on the money. Any updates that they add to the system are integrated seamlessly with only the enhancements being noticed and not any delays. (Library type: School; collection size: very small; ils satisfaction: 9)

Prompt support and cooperation. Excellent hosting service although we are 11,000 km from them ! (Library type: Academic; collection size: medium; ils satisfaction: 9)

This program provides all the functions our college students need. Their librarian and technical support staff set up the system, transferred our data and trained us. Our administrators are pleased with our decision, services to faculty, and the cost. (Library type: Academic; collection size: very small; ils satisfaction: 9)

Program options helped us adapt to the "new normal." This included management of 1:1 Chromebooks and digital resources (Library type: School; collection size: small; ils satisfaction: 9)

Our school library has used this system for 11 years. Regular updates manage our increasingly diverse resource formats well and students' changing expectations. (Library type: School; collection size: very small; ils satisfaction: 9)

Customer Service is absolutely outstanding! Every time I have an issue or suggestion, there is such a quick response. I can't thank you all enough. Love OPALS! (Library type: School; collection size: small; ils satisfaction: 9)

The system and support are outstanding. Professional librarian consulting and video tutorials help us respond to faculty and students research. We also use the system's virtual portal utilities to provide reference services and to feature topical resources. (Library type: Theology; collection size: medium; ils satisfaction: 9)

They are the best!! (Library type: Theology; collection size: small; ils satisfaction: 9)

We now manage three libraries using OPALS. We also started using the integrated equipment and textbook programs to keep track of our school's expanded mobile device resources and hybrid teaching model this school year. The program has adapts well our changing environment and service is excellent. (Library type: School; collection size: small; ils satisfaction: 9)

I have been so happy with OPALS and the program's support team! (Library type: School; collection size: small; ils satisfaction: 9)

OPALS is an amazing service. I am so happy with the product and it allows me to build and expand to meet the needs of the build. (Library type: School; collection size: very small; ils satisfaction: 9)

OPALS has been a great library library system for our whole district. They always listen to any suggestions that we have to make things better and easier for the librarian and the students. During this past school year, in the pandemic, they have gone above and beyond with implementing a quarantine mode for check-in/check-out that has made out lives much easier. Their customer service is the best I have ever worked with. I would recommend them to anyone. (Library type: School; collection size: small; ils satisfaction: 9)

The support group provided timely updates.These improvements enabled us to provide services safely to our community this year. Students and teachers are using the discovery / single sign-on application more than ever. (Library type: School; collection size: small; ils satisfaction: 9)

Our library system now includes mainly Arabic and English language, catalogued, eBooks, PDF documents and STEM kits. This system has enabled us to manage these additions well. (Library type: School; collection size: medium; ils satisfaction: 9)

OPALS is an open-source ILS and we are very, very happy with it! The interface is child-friendly, especially the search screen, it's easy to use and clean. We are especially happy with the customer service Media Flex provides. All of the people who work there from the top down are readily available and happy to help with any questions or issues. We rarely have any tech issues! (Library type: School; collection size: small; ils satisfaction: 9)

We have used OPALS since 2008. The program is updated every year in response to our requests. This year, some of the updates made it possible for me to launch "Request a Book/Curbside Pick Up at the Library Entrance." (Library type: School; collection size: small; ils satisfaction: 9)

Media Flex is an outstanding company. They are always willing to listen to our needs and make adjustments that not only assist our schools but they use these enhancements to help others as well. I am not sure you can find a better Library Automation Service anywhere. (Library type: School; collection size: small; ils satisfaction: 9)

Still very pleased with our choice of system after using it for more than a decade. (Library type: Church; collection size: very small; ils satisfaction: 8)

Our school district acquired and needed to manage a large number of hot spots and Chromebooks this school year. Our OPALS equipment management program was able to come to their rescue. Our library system also manages services to remote students serviced by our library bus. (Library type: School; collection size: small; ils satisfaction: 9)

Our "STEM" academy library manages science kits, robotics and other non-print resources. Our system manages these resources as well as single signon to our information databases. (Library type: School; collection size: small; ils satisfaction: 9)

We are especially pleased with this year's updates. The changes helped us coped with our irregular pandemic schedules and policies. (Library type: School; collection size: very small; ils satisfaction: 9)

Just in time updates and outstanding support. (Library type: School; collection size: small; ils satisfaction: 9)

We have used OPALS since 2008. With one to one computing, their Google extension inserts library resources in every Google search. Their Google single sign on, enables even elementary school students to make self service reserve requests and access other library services and resources using the same credentials as they use for Google Classroom. (Library type: School; collection size: small; ils satisfaction: 9)

Our regional library system supports our system quite well. (Library type: School; collection size: small; ils satisfaction: 9)

We have successfully integrated access and single sign-on authentication to print and digital information databases just in time for the current learning situation. (Library type: School; collection size: medium; ils satisfaction: 9)

The data migration to this system was easy. The remote instruction was given by a staff librarian and technical support is excellent. (Library type: Theology; collection size: very small; ils satisfaction: 9)

Our students love the kid friendly OPAC. They also made it easy for our elementary students to place self service reserves for classroom and curbside delivery. Single sign on, discovery database browsers enable us to create listings for beginners, intermediate, teachers and parents that are especially useful at this time. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS manages our print and digital resources very well. This year we were tasked with managing calculators and 1000+ Chromebooks. Their equipment and asset management program was so easy to implement and integrates with our library system. Our teachers, administrators and we are impressed. (Library type: School; collection size: small; ils satisfaction: 9)

We migrated to OPALS in 2008. What we manage, who we work with, where and how we work has changed since then. We are so relieved that our system has kept up with all these changes. (Library type: School; collection size: small; ils satisfaction: 9)

Amazing technical support. Steady stream of updates. Adopted their IT/Asset management application to manage our district's laptops and tablets. (Library type: School; collection size: small; ils satisfaction: 9)

OPALS continues to be responsive to the cultural and linguistic facets of our community. (Library type: School; collection size: large; ils satisfaction: 9)

I have been very happy with MediaFlex's quick and useful development/implementation of software "tweaks" to address circulation problems related to the pandemic, especially regarding quarantining returned items and having this status appear on the public catalog. Also, they were helpful in answering my questions regarding using this new feature.I also appreciate the online tutorials the company provides. (Library type: Church; collection size: very small; ils satisfaction: 9)

We renovated our library facilities and doubled the digital resources for our students and faculty. The ILS easily accommodated the media, facilities and capacity changes, in addition to meeting the demand for remote learning. (Library type: Academic; collection size: medium; ils satisfaction: 9)

Excellent system and service. (Library type: School; collection size: small; ils satisfaction: 9)

Our system data migration to OPALS was easy. The company's Webinar training was professional and our first year using the system, was remarkably smooth, despite the pandemic. (Library type: Synagogue; collection size: small; ils satisfaction: 9)

Our region has used OPALS to share library resources since 2005. The developers implement our requests for new features. This year we adopted their advance booking system enabling librarians and teachers in our region to book multiple copy print, STEM kits and artifacts and synchronize deliveries with the van schedule for each location. (Library type: Consortium; collection size: medium; ils satisfaction: 9)

OPALS has been very responsive to our library needs. The support staff is readily available, and since it is open source, it is affordable and dynamic. Changes to the software reflect our needs. (Library type: School; collection size: small; ils satisfaction: 9)

We only use OPALS for maintaining the online catalog, including acquisitions, cataloging, and deaccessioning. We are a retirement community and rely on the volunteer services of former librarians. (Library type: Other; collection size: very small; ils satisfaction: 7)

This system has made it possible for us to pivot our services for students alternating between remote and on-site learning. (Library type: School; collection size: small; ils satisfaction: 9)

We migrated to OPALS in 2018 and are happy to have done so! (Library type: School; collection size: small; ils satisfaction: 9)

We are new to OPALS and so far we are impressed. Data transfer, training and support has been outstanding. (Library type: School; collection size: small; ils satisfaction: 9)

We needed to quarantine returned books this year. Our system actually manages that for us! (Library type: School; collection size: small; ils satisfaction: 9)

A wonderful company with great customer service! (Library type: School; collection size: very small; ils satisfaction: 9)

ILS