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Statistical Report for LibraryWorld

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 LibraryWorld Responses by Sector
LibraryWorld	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	12	6.58	0		0		0		6	7.33	0		0		0		0
ILSFunctionality	12	6.08	0		0		0		6	7.00	0		0		0		0
PrintFunctionality	12	7.25	0		0		0		6	8.00	0		0		0		0
ElectronicFunctionality	10	4.50	0		0		0		4	5.75	0		0		0		0
SatisfactionCustomerSupport	12	6.83	0		0		0		6	7.67	0		0		0		0
CompanyLoyalty	11	5.91	0		0		0		6	7.50	0		0		0		0

2020 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	12				1		2	1	5	2	1	7	6.58	7
ILS Functionality	12				1	2	2	1	3	2	1	7	6.08	7
Print Functionality	12				1				6	3	2	7	7.25	7
Electronic Functionality	10	2	1			2		1	3		1	7	4.50	6
Company Satisfaction	12			1			1	1	3	4	2	8	7.00	8
Support Satisfaction	12	1			1			1	3	2	4	9	6.83	8
Support Improvement	0											0	0.00
Company Loyalty	11	1			1	1	2	1		3	2	8	5.91	6
Open Source Interest	12	2	1	2	1	1		2		2	1	0	4.08	4

Category	Total	Yes	percent
Considering new ILS	12	2	16.67%
Considering new Interface	12	1	8.33%
System Installed on time?	12	0	0.00%

Average Collection size:		17139

Type	Count
Public	6
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	6
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2019 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9				1			1	5	1	1	7	6.78	7
ILS Functionality	9				1		2	1	3	2		7	6.22	7
Print Functionality	9				1				4	4		7	7.00	7
Electronic Functionality	8			1	1		1	1	1	2	1	8	6.00	7
Company Satisfaction	9					1		2	1	5		8	7.00	8
Support Satisfaction	8					2		1	2	3		8	6.50	7
Support Improvement	7					2	2	3				6	5.14	5
Company Loyalty	9					2		2	1	2	2	4	6.78	7
Open Source Interest	9	5	1	1	1		1					0	1.22	0

Category	Total	Yes	percent
Considering new ILS	9	0	0.00%
Considering new Interface	9	0	0.00%
System Installed on time?	9	8	88.89%

Average Collection size:		13749

Type	Count
Public	3
Academic	0
School	2
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2018 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1	1		3	1		7	6.33	7
ILS Functionality	6					3			3			4	5.50	7
Print Functionality	6					1	2		1	2		5	6.17	7
Electronic Functionality	5	1				1	2			1		5	4.40	5
Company Satisfaction	6					3		1	1	1		4	5.50	6
Support Satisfaction	5					2		1	1	1		4	5.80	6
Support Improvement	5					2	2	1				4	4.80	5
Company Loyalty	6	1					1	2	1	1		6	5.33	6
Open Source Interest	6	3				2	1					0	2.17	4

Category	Total	Yes	percent
Considering new ILS	6	0	0.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	6	100.00%

Average Collection size:		9974

Type	Count
Public	2
Academic	0
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	1
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2017 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9						1	2	3	1	2	7	7.11	7
ILS Functionality	9					2	1	1	2	1	2	4	6.56	7
Print Functionality	9						1		3	3	2	7	7.56	8
Electronic Functionality	8	2			2		2		1		1	0	4.00	5
Company Satisfaction	8						2		4		2	7	7.00	7
Support Satisfaction	8						2		4		2	7	7.00	7
Support Improvement	9					1	3		2	2	1	5	6.44	7
Company Loyalty	8	1					1	1	2		3	9	6.50	7
Open Source Interest	9	6					1		1		1	0	2.33	0

Category	Total	Yes	percent
Considering new ILS	9	1	11.11%
Considering new Interface	9	0	0.00%
System Installed on time?	9	7	77.78%

Average Collection size:		14502

Type	Count
Public	5
Academic	0
School	1
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	4
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2016 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	26			1	1		3	7	7	5	2	6	6.50	7
ILS Functionality	26			2		1	2	9	8	3	1	6	6.19	6
Print Functionality	25				2		1	7	7	5	3	6	6.76	7
Electronic Functionality	22	3		2	2	1	3	5	2	2	2	6	4.86	6
Company Satisfaction	26		1	1		2	3	6	6	3	4	6	6.31	7
Support Satisfaction	26		2	1	2	3	3	3	5	2	5	7	5.81	6
Support Improvement	23		2		2	4	6	6		2	1	5	5.00	5
Company Loyalty	26	2	3	3		2	2	4	5	1	4	7	5.00	6
Open Source Interest	25	6	2	1	3	2	3	2	3	1	2	0	3.80	4

Category	Total	Yes	percent
Considering new ILS	26	6	23.08%
Considering new Interface	26	1	3.85%
System Installed on time?	26	25	96.15%

Average Collection size:		14087

Type	Count
Public	18
Academic	2
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	10
[2] 10,001-100,000	15
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2015 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	28			1	2		3	7	7	4	4	6	6.50	7
ILS Functionality	28			2	2	2	4	4	6	5	3	7	6.11	7
Print Functionality	28				2	3	4	3	6	7	3	8	6.46	7
Electronic Functionality	27	1			4	1	6	3	4	5	3	5	5.89	6
Company Satisfaction	28		1	1	1	2	2	6	6	6	3	6	6.32	7
Support Satisfaction	26	1	1			2	1	9	1	7	4	6	6.42	6
Support Improvement	24					2	10	4	1	2	5	5	6.25	6
Company Loyalty	25	1	1			1	5	1	5	5	6	9	6.60	7
Open Source Interest	26	4	5	2	2	3	3		2	1	4	1	3.85	4

Category	Total	Yes	percent
Considering new ILS	29	2	6.90%
Considering new Interface	29	0	0.00%
System Installed on time?	29	22	75.86%

Average Collection size:		14156

Type	Count
Public	18
Academic	4
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	21
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2014 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	18				2	1	2	2	5	4	2	7	6.50	7
ILS Functionality	18			1	2	2		2	5	5	1	7	6.22	7
Print Functionality	18				1	2	1	2	5	5	2	7	6.72	7
Electronic Functionality	16		1		2	2	2	1	5	2	1	7	5.69	7
Company Satisfaction	17	1				2		2	4	6	2	8	6.71	7
Support Satisfaction	17	1		1	2			2	2	5	4	8	6.47	8
Support Improvement	17	1				4	5	1		4	2	5	5.71	5
Company Loyalty	18	2	2			1		1	3	4	5	9	6.11	8
Open Source Interest	17	5	2	2	1	2	3		1	1		0	2.76	2

Category	Total	Yes	percent
Considering new ILS	18	2	11.11%
Considering new Interface	18	0	0.00%
System Installed on time?	18	15	83.33%

Average Collection size:		19091

Type	Count
Public	12
Academic	1
School	0
Consortium	0
Special	2

Size Category	Count
[1] Under 10,000	6
[2] 10,001-100,000	12
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2013 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	20			1			2	2	5	5	5	7	7.20	8
ILS Functionality	20			1		1	2	3	3	6	4	8	6.95	8
Print Functionality	20			1	1			1	3	8	6	8	7.50	8
Electronic Functionality	17	2		1	1	1	1	3	1	3	4	9	5.82	6
Company Satisfaction	20			1			1	1	4	9	4	8	7.45	8
Support Satisfaction	19			1	1	1	1	3	1	6	5	8	6.95	8
Support Improvement	19						12		3	2	2	5	6.05	5
Company Loyalty	20	1		2				1	5	5	6	9	6.95	8
Open Source Interest	19	8	1			3	1		3	2	1	0	3.37	4

Category	Total	Yes	percent
Considering new ILS	21	1	4.76%
Considering new Interface	21	1	4.76%
System Installed on time?	21	18	85.71%

Average Collection size:		11868

Type	Count
Public	13
Academic	0
School	2
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	13
[2] 10,001-100,000	8
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2012 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	18				1	2		4	5	4	2	7	6.67	7
ILS Functionality	18				3	2	1	2	3	6	1	8	6.22	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	17			1		2		2	2	6	4	8	7.06	8
Support Satisfaction	18	1			2	1		4		4	6	9	6.67	8
Support Improvement	17		1		2	1	3	3		1	6	9	6.24	6
Company Loyalty	18	1	1	1			3	2		3	7	9	6.50	8
Open Source Interest	17	3	1		1		4	2	2	1	3	5	5.00	5

Category	Total	Yes	percent
Considering new ILS	18	2	11.11%
Considering new Interface	18	1	5.56%
System Installed on time?	18	17	94.44%

Average Collection size:		14398

Type	Count
Public	13
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	8
[2] 10,001-100,000	10
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2011 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11						1	2	3	2	3	7	7.36	7
ILS Functionality	11					2	1	2	2	3	1	8	6.55	7
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	11					1		2		5	3	8	7.55	8
Support Satisfaction	11					1		2		4	4	8	7.64	8
Support Improvement	10					1	3	1	1	2	2	5	6.60	7
Company Loyalty	11						1	2	2	2	4	9	7.55	8
Open Source Interest	11	5						3	1	2		0	3.73	6

Category	Total	Yes	percent
Considering new ILS	11	0	0.00%
Considering new Interface	11	0	0.00%
System Installed on time?	11	11	100.00%

Average Collection size:		16113

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	1

Size Category	Count
[1] Under 10,000	3
[2] 10,001-100,000	8
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

2010 Survey Results
Product: LibraryWorld		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13			1			4	1	2	2	3	5	6.54	7
ILS Functionality	0											0	0.00
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	13					1	3	1	3	2	3	5	6.85	7
Support Satisfaction	13						4		4	2	3	5	7.00	7
Support Improvement	13						4	2	2	1	4	5	6.92	7
Company Loyalty	12	1			1	1		1	1	2	5	9	6.75	8
Open Source Interest	13	4			1	1	3	1		1	2	0	4.15	5

Category	Total	Yes	percent
Considering new ILS	13	1	7.69%
Considering new Interface	13	1	7.69%
System Installed on time?	13	12	92.31%

Average Collection size:		16559

Type	Count
Public	9
Academic	1
School	1
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	4
[2] 10,001-100,000	8
[3] 100,001-250,000	0
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	0
[6] over 10,000,001	0

0 Responses for LibraryWorld in 2009

1 Responses for LibraryWorld in 2008

0 Responses for LibraryWorld in 2007

2020 : gen: 6.58 company 7.00 loyalty 5.91 support 6.83

2019 : gen: 6.78 company 7.00 loyalty 6.78 support 6.50

2018 : gen: 6.33 company 5.50 loyalty 5.33 support 5.80

2017 : gen: 7.11 company 7.00 loyalty 6.50 support 7.00

2016 : gen: 6.50 company 6.31 loyalty 5.00 support 5.81

2015 : gen: 6.50 company 6.32 loyalty 6.60 support 6.42

2014 : gen: 6.50 company 6.71 loyalty 6.11 support 6.47

2013 : gen: 7.20 company 7.45 loyalty 6.95 support 6.95

2012 : gen: 6.67 company 7.06 loyalty 6.50 support 6.67

2011 : gen: 7.36 company 7.55 loyalty 7.55 support 7.64

2010 : gen: 6.54 company 6.85 loyalty 6.75 support 7.00

Comments (survey2020)

We do not offer electronic resources. (Library type: Public; collection size: very small; ils satisfaction: 8)

Library World does what it needs to do, although it is lacking in some areas (especially reports.) In some cases, we can get totals, but not the details behind them, and vice-versa. I'm never sure if this is a program deficiency or a user-based deficiency, and LW's "help" sections are vague, at best. With a very small library staff, no one has extra time, which makes researching the how-to's a project instead of a procedure. I had to download something from another state's library system in order to get the details that should have been available to me immediately. My staff has to look at the screen every time a book is checked out, because LW makes the same sound for a successful checkout as it does for problems with the checkout. It is more time-consuming than an automation program should be. LW is not intuitive, but it is inexpensive, and our budget limits our choices. Our state library has been suggesting (for years) that there may come a time when we all use the same ILS. I'm interested in open source software, but have not had the opportunity to research and poll other libraries to make a choice. The best I can say about LW is that it works pretty well for the money. (Library type: Public; collection size: very small; ils satisfaction: 5)

We are a very small special library and do not have the equipment or staff to consider moving to an open source system. (Library type: Government Agency; collection size: small; ils satisfaction: 7)

ILS

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