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Statistical Report for LibraryWorld

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 LibraryWorld Responses by Sector
LibraryWorldallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS126.58 00067.330000
ILSFunctionality126.08 00067.000000
PrintFunctionality127.25 00068.000000
ElectronicFunctionality104.50 00045.750000
SatisfactionCustomerSupport126.83 00067.670000
CompanyLoyalty115.91 00067.500000



2020 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction12 1 2 1 5 2 1 76.587
ILS Functionality12 1 2 2 1 3 2 1 76.087
Print Functionality12 1 6 3 2 77.257
Electronic Functionality10 2 1 2 1 3 1 74.506
Company Satisfaction12 1 1 1 3 4 2 87.008
Support Satisfaction12 1 1 1 3 2 4 96.838
Support Improvement0 00.00
Company Loyalty11 1 1 1 2 1 3 2 85.916
Open Source Interest12 2 1 2 1 1 2 2 1 04.084

CategoryTotalYespercent
Considering new ILS12 216.67%
Considering new Interface12 18.33%
System Installed on time?12 00.00%

Average Collection size: 17139

TypeCount
Public6
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,0006
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 1 5 1 1 76.787
ILS Functionality9 1 2 1 3 2 76.227
Print Functionality9 1 4 4 77.007
Electronic Functionality8 1 1 1 1 1 2 1 86.007
Company Satisfaction9 1 2 1 5 87.008
Support Satisfaction8 2 1 2 3 86.507
Support Improvement7 2 2 3 65.145
Company Loyalty9 2 2 1 2 2 46.787
Open Source Interest9 5 1 1 1 1 01.220

CategoryTotalYespercent
Considering new ILS9 00.00%
Considering new Interface9 00.00%
System Installed on time?9 888.89%

Average Collection size: 13749

TypeCount
Public3
Academic0
School2
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 3 1 76.337
ILS Functionality6 3 3 45.507
Print Functionality6 1 2 1 2 56.177
Electronic Functionality5 1 1 2 1 54.405
Company Satisfaction6 3 1 1 1 45.506
Support Satisfaction5 2 1 1 1 45.806
Support Improvement5 2 2 1 44.805
Company Loyalty6 1 1 2 1 1 65.336
Open Source Interest6 3 2 1 02.174

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 6100.00%

Average Collection size: 9974

TypeCount
Public2
Academic0
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0001
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 3 1 2 77.117
ILS Functionality9 2 1 1 2 1 2 46.567
Print Functionality9 1 3 3 2 77.568
Electronic Functionality8 2 2 2 1 1 04.005
Company Satisfaction8 2 4 2 77.007
Support Satisfaction8 2 4 2 77.007
Support Improvement9 1 3 2 2 1 56.447
Company Loyalty8 1 1 1 2 3 96.507
Open Source Interest9 6 1 1 1 02.330

CategoryTotalYespercent
Considering new ILS9 111.11%
Considering new Interface9 00.00%
System Installed on time?9 777.78%

Average Collection size: 14502

TypeCount
Public5
Academic0
School1
Consortium0
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction26 1 1 3 7 7 5 2 66.507
ILS Functionality26 2 1 2 9 8 3 1 66.196
Print Functionality25 2 1 7 7 5 3 66.767
Electronic Functionality22 3 2 2 1 3 5 2 2 2 64.866
Company Satisfaction26 1 1 2 3 6 6 3 4 66.317
Support Satisfaction26 2 1 2 3 3 3 5 2 5 75.816
Support Improvement23 2 2 4 6 6 2 1 55.005
Company Loyalty26 2 3 3 2 2 4 5 1 4 75.006
Open Source Interest25 6 2 1 3 2 3 2 3 1 2 03.804

CategoryTotalYespercent
Considering new ILS26 623.08%
Considering new Interface26 13.85%
System Installed on time?26 2596.15%

Average Collection size: 14087

TypeCount
Public18
Academic2
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,00015
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction28 1 2 3 7 7 4 4 66.507
ILS Functionality28 2 2 2 4 4 6 5 3 76.117
Print Functionality28 2 3 4 3 6 7 3 86.467
Electronic Functionality27 1 4 1 6 3 4 5 3 55.896
Company Satisfaction28 1 1 1 2 2 6 6 6 3 66.327
Support Satisfaction26 1 1 2 1 9 1 7 4 66.426
Support Improvement24 2 10 4 1 2 5 56.256
Company Loyalty25 1 1 1 5 1 5 5 6 96.607
Open Source Interest26 4 5 2 2 3 3 2 1 4 13.854

CategoryTotalYespercent
Considering new ILS29 26.90%
Considering new Interface29 00.00%
System Installed on time?29 2275.86%

Average Collection size: 14156

TypeCount
Public18
Academic4
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 2 1 2 2 5 4 2 76.507
ILS Functionality18 1 2 2 2 5 5 1 76.227
Print Functionality18 1 2 1 2 5 5 2 76.727
Electronic Functionality16 1 2 2 2 1 5 2 1 75.697
Company Satisfaction17 1 2 2 4 6 2 86.717
Support Satisfaction17 1 1 2 2 2 5 4 86.478
Support Improvement17 1 4 5 1 4 2 55.715
Company Loyalty18 2 2 1 1 3 4 5 96.118
Open Source Interest17 5 2 2 1 2 3 1 1 02.762

CategoryTotalYespercent
Considering new ILS18 211.11%
Considering new Interface18 00.00%
System Installed on time?18 1583.33%

Average Collection size: 19091

TypeCount
Public12
Academic1
School0
Consortium0
Special2

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00012
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 2 2 5 5 5 77.208
ILS Functionality20 1 1 2 3 3 6 4 86.958
Print Functionality20 1 1 1 3 8 6 87.508
Electronic Functionality17 2 1 1 1 1 3 1 3 4 95.826
Company Satisfaction20 1 1 1 4 9 4 87.458
Support Satisfaction19 1 1 1 1 3 1 6 5 86.958
Support Improvement19 12 3 2 2 56.055
Company Loyalty20 1 2 1 5 5 6 96.958
Open Source Interest19 8 1 3 1 3 2 1 03.374

CategoryTotalYespercent
Considering new ILS21 14.76%
Considering new Interface21 14.76%
System Installed on time?21 1885.71%

Average Collection size: 11868

TypeCount
Public13
Academic0
School2
Consortium0
Special1

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 2 4 5 4 2 76.677
ILS Functionality18 3 2 1 2 3 6 1 86.227
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction17 1 2 2 2 6 4 87.068
Support Satisfaction18 1 2 1 4 4 6 96.678
Support Improvement17 1 2 1 3 3 1 6 96.246
Company Loyalty18 1 1 1 3 2 3 7 96.508
Open Source Interest17 3 1 1 4 2 2 1 3 55.005

CategoryTotalYespercent
Considering new ILS18 211.11%
Considering new Interface18 15.56%
System Installed on time?18 1794.44%

Average Collection size: 14398

TypeCount
Public13
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0008
[2] 10,001-100,00010
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 1 2 3 2 3 77.367
ILS Functionality11 2 1 2 2 3 1 86.557
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction11 1 2 5 3 87.558
Support Satisfaction11 1 2 4 4 87.648
Support Improvement10 1 3 1 1 2 2 56.607
Company Loyalty11 1 2 2 2 4 97.558
Open Source Interest11 5 3 1 2 03.736

CategoryTotalYespercent
Considering new ILS11 00.00%
Considering new Interface11 00.00%
System Installed on time?11 11100.00%

Average Collection size: 16113

TypeCount
Public7
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: LibraryWorld Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 4 1 2 2 3 56.547
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction13 1 3 1 3 2 3 56.857
Support Satisfaction13 4 4 2 3 57.007
Support Improvement13 4 2 2 1 4 56.927
Company Loyalty12 1 1 1 1 1 2 5 96.758
Open Source Interest13 4 1 1 3 1 1 2 04.155

CategoryTotalYespercent
Considering new ILS13 17.69%
Considering new Interface13 17.69%
System Installed on time?13 1292.31%

Average Collection size: 16559

TypeCount
Public9
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0008
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for LibraryWorld in 2009

1 Responses for LibraryWorld in 2008

0 Responses for LibraryWorld in 2007

2020 : gen: 6.58 company 7.00 loyalty 5.91 support 6.83

2019 : gen: 6.78 company 7.00 loyalty 6.78 support 6.50

2018 : gen: 6.33 company 5.50 loyalty 5.33 support 5.80

2017 : gen: 7.11 company 7.00 loyalty 6.50 support 7.00

2016 : gen: 6.50 company 6.31 loyalty 5.00 support 5.81

2015 : gen: 6.50 company 6.32 loyalty 6.60 support 6.42

2014 : gen: 6.50 company 6.71 loyalty 6.11 support 6.47

2013 : gen: 7.20 company 7.45 loyalty 6.95 support 6.95

2012 : gen: 6.67 company 7.06 loyalty 6.50 support 6.67

2011 : gen: 7.36 company 7.55 loyalty 7.55 support 7.64

2010 : gen: 6.54 company 6.85 loyalty 6.75 support 7.00

Comments (survey2020)

We do not offer electronic resources. (Library type: Public; collection size: very small; ils satisfaction: 8)

Library World does what it needs to do, although it is lacking in some areas (especially reports.) In some cases, we can get totals, but not the details behind them, and vice-versa. I'm never sure if this is a program deficiency or a user-based deficiency, and LW's "help" sections are vague, at best. With a very small library staff, no one has extra time, which makes researching the how-to's a project instead of a procedure. I had to download something from another state's library system in order to get the details that should have been available to me immediately. My staff has to look at the screen every time a book is checked out, because LW makes the same sound for a successful checkout as it does for problems with the checkout. It is more time-consuming than an automation program should be. LW is not intuitive, but it is inexpensive, and our budget limits our choices. Our state library has been suggesting (for years) that there may come a time when we all use the same ILS. I'm interested in open source software, but have not had the opportunity to research and poll other libraries to make a choice. The best I can say about LW is that it works pretty well for the money. (Library type: Public; collection size: very small; ils satisfaction: 5)

We are a very small special library and do not have the equipment or staff to consider moving to an open source system. (Library type: Government Agency; collection size: small; ils satisfaction: 7)

ILS