Statistical Report for Library.Solution
| 2021 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 66 |
| | 4 | 3 | | 4 | 4 | 17 | 18 | 16 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 66 |
| | 3 | 2 | 2 | 4 | 8 | 12 | 24 | 11 | 8 | 7.02 | 8 |
|---|
| Print Functionality | 66 |
| | 2 | 3 | 1 | 2 | 4 | 11 | 28 | 15 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 65 |
3 | 1 | 2 | 3 | 2 | 10 | 12 | 11 | 10 | 11 | 6 | 6.15 | 6 |
|---|
| Company Satisfaction | 65 |
1 | 1 | 2 | 3 | | 5 | 1 | 14 | 19 | 19 | 8 | 7.17 | 8 |
|---|
| Support Satisfaction | 65 |
| 1 | 1 | 1 | 1 | | 4 | 10 | 18 | 29 | 9 | 7.83 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 64 |
2 | 3 | 1 | 5 | 2 | 6 | 1 | 6 | 15 | 23 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 59 |
19 | 6 | 7 | 4 | 4 | 12 | 2 | 2 | 1 | 1 | 0 | 2.73 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
11 | 16.42% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
0 | 0.00% |
|---|
| Average Collection size: |
| 262981 |
|---|
| Type | Count |
|---|
| Public | 0 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 28 |
|---|
| [3] 100,001-250,000 | 24 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 Library.Solution Responses by Sector |
|---|
| Library.Solution | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 56 | 7.09 |
7 | 6.14 | 1 | | 0 | | 32 | 7.09 | 6 | 6.00 | 0 | | 6 | 8.00 | 0 | |
|---|
| ILSFunctionality | 56 | 7.02 |
7 | 6.29 | 1 | | 0 | | 32 | 7.00 | 6 | 5.83 | 0 | | 6 | 7.83 | 0 | |
|---|
| PrintFunctionality | 55 | 7.24 |
7 | 6.29 | 1 | | 0 | | 31 | 7.26 | 6 | 6.67 | 0 | | 6 | 7.83 | 0 | |
|---|
| ElectronicFunctionality | 54 | 6.37 |
6 | 4.67 | 1 | | 0 | | 31 | 6.19 | 6 | 6.83 | 0 | | 6 | 7.00 | 0 | |
|---|
| SatisfactionCustomerSupport | 55 | 7.33 |
7 | 7.57 | 1 | | 0 | | 31 | 7.00 | 6 | 6.83 | 0 | | 6 | 8.00 | 0 | |
|---|
| CompanyLoyalty | 56 | 6.88 |
7 | 5.14 | 1 | | 0 | | 32 | 6.97 | 6 | 6.17 | 0 | | 6 | 8.17 | 0 | |
|---|
| 2020 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 56 |
| 1 | 2 | 3 | 2 | 1 | 5 | 13 | 12 | 17 | 9 | 7.09 | 8 |
|---|
| ILS Functionality | 56 |
| 2 | 3 | 3 | 1 | | 3 | 14 | 14 | 16 | 9 | 7.02 | 8 |
|---|
| Print Functionality | 55 |
| 1 | 1 | 3 | 2 | 3 | 2 | 8 | 20 | 15 | 8 | 7.24 | 8 |
|---|
| Electronic Functionality | 54 |
1 | 1 | 2 | 1 | 2 | 13 | 5 | 8 | 12 | 9 | 5 | 6.37 | 7 |
|---|
| Company Satisfaction | 55 |
1 | 1 | | 4 | 1 | 2 | 3 | 10 | 14 | 19 | 9 | 7.24 | 8 |
|---|
| Support Satisfaction | 55 |
| 3 | | 3 | 2 | 1 | 4 | 5 | 14 | 23 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 56 |
1 | 3 | 1 | 3 | 1 | 6 | 2 | 8 | 10 | 21 | 9 | 6.88 | 8 |
|---|
| Open Source Interest | 52 |
13 | 5 | 3 | 1 | 3 | 12 | 4 | 5 | 2 | 2 | 0 | 3.83 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 58 |
6 | 10.34% |
|---|
| Considering new Interface | 58 |
0 | 0.00% |
|---|
| System Installed on time? | 58 |
0 | 0.00% |
|---|
| Average Collection size: |
| 141640 |
|---|
| Type | Count |
|---|
| Public | 40 |
|---|
| Academic | 9 |
|---|
| School | 6 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 29 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2019 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 65 |
| | 3 | | 1 | 4 | 8 | 27 | 10 | 12 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 65 |
1 | | | 4 | 1 | 3 | 12 | 19 | 16 | 9 | 7 | 6.85 | 7 |
|---|
| Print Functionality | 64 |
| | | 2 | 2 | 4 | 8 | 10 | 20 | 18 | 8 | 7.41 | 8 |
|---|
| Electronic Functionality | 58 |
2 | | 1 | 5 | 3 | 7 | 10 | 12 | 12 | 6 | 7 | 6.17 | 7 |
|---|
| Company Satisfaction | 65 |
| | 4 | | 3 | 2 | 6 | 14 | 20 | 16 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 63 |
| | 1 | 1 | 4 | 2 | 6 | 15 | 16 | 18 | 9 | 7.33 | 8 |
|---|
| Support Improvement | 62 |
| | 1 | 2 | 9 | 21 | 6 | 4 | 5 | 14 | 5 | 6.11 | 5 |
|---|
| Company Loyalty | 64 |
4 | 1 | | 2 | 5 | 3 | 9 | 12 | 8 | 20 | 9 | 6.63 | 7 |
|---|
| Open Source Interest | 63 |
21 | 4 | 7 | 4 | 9 | 10 | 3 | | 2 | 3 | 0 | 2.81 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 67 |
11 | 16.42% |
|---|
| Considering new Interface | 67 |
0 | 0.00% |
|---|
| System Installed on time? | 67 |
62 | 92.54% |
|---|
| Average Collection size: |
| 215660 |
|---|
| Type | Count |
|---|
| Public | 44 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 31 |
|---|
| [3] 100,001-250,000 | 20 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 88 |
1 | 1 | 2 | 2 | 3 | 4 | 11 | 23 | 24 | 17 | 8 | 6.99 | 7 |
|---|
| ILS Functionality | 88 |
| 1 | 3 | 2 | 5 | 4 | 10 | 29 | 18 | 16 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 87 |
1 | 1 | 1 | 2 | 3 | 3 | 4 | 20 | 26 | 26 | 8 | 7.38 | 8 |
|---|
| Electronic Functionality | 87 |
1 | 2 | 2 | 5 | 7 | 8 | 11 | 17 | 22 | 12 | 8 | 6.41 | 7 |
|---|
| Company Satisfaction | 87 |
1 | 2 | 1 | 4 | 2 | 3 | 12 | 18 | 19 | 25 | 9 | 7.06 | 8 |
|---|
| Support Satisfaction | 88 |
1 | 1 | 2 | 3 | 1 | 7 | 6 | 12 | 21 | 34 | 9 | 7.35 | 8 |
|---|
| Support Improvement | 86 |
1 | | 2 | 3 | 8 | 17 | 6 | 16 | 13 | 20 | 9 | 6.53 | 7 |
|---|
| Company Loyalty | 86 |
6 | 1 | 1 | 3 | 3 | 5 | 9 | 19 | 14 | 25 | 9 | 6.66 | 7 |
|---|
| Open Source Interest | 86 |
26 | 8 | 10 | 6 | 9 | 5 | 6 | 6 | 2 | 8 | 0 | 3.17 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 89 |
19 | 21.35% |
|---|
| Considering new Interface | 89 |
2 | 2.25% |
|---|
| System Installed on time? | 89 |
82 | 92.13% |
|---|
| Average Collection size: |
| 157721 |
|---|
| Type | Count |
|---|
| Public | 62 |
|---|
| Academic | 12 |
|---|
| School | 11 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 42 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 115 |
| 1 | 5 | 2 | 10 | 7 | 14 | 18 | 27 | 31 | 9 | 6.93 | 8 |
|---|
| ILS Functionality | 115 |
| 1 | 2 | 3 | 8 | 10 | 11 | 24 | 38 | 18 | 8 | 6.92 | 7 |
|---|
| Print Functionality | 114 |
2 | 1 | 1 | 6 | 3 | 7 | 11 | 16 | 31 | 36 | 9 | 7.18 | 8 |
|---|
| Electronic Functionality | 112 |
6 | 3 | 10 | 5 | 7 | 8 | 12 | 19 | 29 | 13 | 8 | 5.89 | 7 |
|---|
| Company Satisfaction | 114 |
| 2 | 1 | 3 | 8 | 4 | 9 | 15 | 36 | 36 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 115 |
| 1 | 2 | 1 | 9 | 4 | 8 | 14 | 27 | 49 | 9 | 7.54 | 8 |
|---|
| Support Improvement | 113 |
| 2 | 5 | 2 | 7 | 24 | 13 | 15 | 23 | 22 | 5 | 6.47 | 7 |
|---|
| Company Loyalty | 114 |
7 | 2 | 3 | 3 | 7 | 10 | 7 | 15 | 22 | 38 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 115 |
44 | 12 | 14 | 3 | 13 | 9 | 8 | 6 | 1 | 5 | 0 | 2.51 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
30 | 26.09% |
|---|
| Considering new Interface | 115 |
11 | 9.57% |
|---|
| System Installed on time? | 115 |
109 | 94.78% |
|---|
| Average Collection size: |
| 128919 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 12 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 67 |
|---|
| [3] 100,001-250,000 | 32 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 95 |
1 | 1 | 2 | 1 | 4 | 5 | 11 | 17 | 31 | 22 | 8 | 7.16 | 8 |
|---|
| ILS Functionality | 95 |
| | 1 | 2 | 7 | 3 | 11 | 20 | 33 | 18 | 8 | 7.19 | 8 |
|---|
| Print Functionality | 95 |
2 | 1 | | 1 | 5 | 3 | 8 | 21 | 28 | 26 | 8 | 7.28 | 8 |
|---|
| Electronic Functionality | 94 |
1 | 3 | 2 | 3 | 5 | 15 | 11 | 27 | 17 | 10 | 7 | 6.30 | 7 |
|---|
| Company Satisfaction | 94 |
| 2 | | 1 | 2 | 8 | 7 | 15 | 32 | 27 | 8 | 7.44 | 8 |
|---|
| Support Satisfaction | 92 |
1 | | | 2 | 3 | 6 | 8 | 14 | 19 | 39 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 93 |
1 | | | | 11 | 27 | 7 | 16 | 16 | 15 | 5 | 6.41 | 7 |
|---|
| Company Loyalty | 90 |
3 | 3 | 2 | 3 | 8 | 8 | 5 | 10 | 17 | 31 | 9 | 6.70 | 8 |
|---|
| Open Source Interest | 93 |
30 | 10 | 12 | 8 | 10 | 7 | 5 | 2 | 6 | 3 | 0 | 2.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 97 |
12 | 12.37% |
|---|
| Considering new Interface | 97 |
9 | 9.28% |
|---|
| System Installed on time? | 97 |
89 | 91.75% |
|---|
| Average Collection size: |
| 135641 |
|---|
| Type | Count |
|---|
| Public | 66 |
|---|
| Academic | 13 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 27 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 102 |
| 2 | 2 | 2 | 3 | 5 | 10 | 25 | 26 | 27 | 9 | 7.21 | 8 |
|---|
| ILS Functionality | 102 |
| 1 | 3 | 3 | 2 | 5 | 14 | 16 | 37 | 21 | 8 | 7.16 | 8 |
|---|
| Print Functionality | 102 |
| | 1 | 1 | 4 | 3 | 9 | 13 | 38 | 33 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 99 |
| 1 | 3 | | 6 | 13 | 8 | 24 | 26 | 18 | 8 | 6.89 | 7 |
|---|
| Company Satisfaction | 102 |
1 | 1 | 1 | 1 | 4 | 3 | 4 | 19 | 33 | 35 | 9 | 7.58 | 8 |
|---|
| Support Satisfaction | 102 |
| | 3 | 2 | 4 | 2 | 5 | 13 | 35 | 38 | 9 | 7.66 | 8 |
|---|
| Support Improvement | 99 |
3 | | 1 | 1 | 7 | 20 | 9 | 13 | 18 | 27 | 9 | 6.72 | 7 |
|---|
| Company Loyalty | 101 |
5 | 1 | 2 | 2 | 5 | 8 | 7 | 11 | 31 | 29 | 8 | 6.92 | 8 |
|---|
| Open Source Interest | 102 |
35 | 12 | 12 | 3 | 9 | 9 | 7 | 4 | 1 | 10 | 0 | 2.88 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 104 |
19 | 18.27% |
|---|
| Considering new Interface | 104 |
7 | 6.73% |
|---|
| System Installed on time? | 104 |
98 | 94.23% |
|---|
| Average Collection size: |
| 180187 |
|---|
| Type | Count |
|---|
| Public | 72 |
|---|
| Academic | 11 |
|---|
| School | 13 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 28 |
|---|
| [4] 250,001-1,000,000 | 13 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 92 |
| | 1 | 1 | 4 | 7 | 10 | 26 | 25 | 18 | 7 | 7.17 | 7 |
|---|
| ILS Functionality | 91 |
| | 2 | 4 | 3 | 5 | 10 | 22 | 32 | 13 | 8 | 7.03 | 7 |
|---|
| Print Functionality | 91 |
| | | | 5 | 5 | 9 | 25 | 22 | 25 | 7 | 7.42 | 8 |
|---|
| Electronic Functionality | 90 |
| 1 | 3 | 6 | 4 | 3 | 20 | 19 | 24 | 10 | 8 | 6.57 | 7 |
|---|
| Company Satisfaction | 91 |
| | 2 | 1 | 3 | 4 | 8 | 21 | 26 | 26 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 91 |
| 1 | 1 | 3 | 2 | 3 | 6 | 14 | 28 | 33 | 9 | 7.58 | 8 |
|---|
| Support Improvement | 87 |
| 1 | 1 | 1 | 5 | 21 | 5 | 15 | 20 | 18 | 5 | 6.76 | 7 |
|---|
| Company Loyalty | 90 |
2 | 2 | 1 | 1 | 6 | 6 | 5 | 12 | 23 | 32 | 9 | 7.19 | 8 |
|---|
| Open Source Interest | 90 |
33 | 17 | 13 | 1 | 11 | 4 | 6 | 2 | | 3 | 0 | 2.08 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 93 |
9 | 9.68% |
|---|
| Considering new Interface | 93 |
6 | 6.45% |
|---|
| System Installed on time? | 93 |
86 | 92.47% |
|---|
| Average Collection size: |
| 140836 |
|---|
| Type | Count |
|---|
| Public | 65 |
|---|
| Academic | 11 |
|---|
| School | 12 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 23 |
|---|
| [4] 250,001-1,000,000 | 11 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 69 |
1 | | 1 | 2 | 2 | 6 | 8 | 16 | 13 | 20 | 9 | 7.10 | 7 |
|---|
| ILS Functionality | 69 |
| | 2 | 1 | 4 | 7 | 8 | 11 | 23 | 13 | 8 | 7.01 | 8 |
|---|
| Print Functionality | 69 |
2 | | | 1 | 3 | 5 | 7 | 12 | 20 | 19 | 8 | 7.20 | 8 |
|---|
| Electronic Functionality | 68 |
5 | 1 | 1 | 2 | 8 | 8 | 8 | 12 | 14 | 9 | 8 | 5.97 | 7 |
|---|
| Company Satisfaction | 69 |
| 1 | | 2 | 3 | 4 | 6 | 11 | 24 | 18 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 68 |
| 1 | | 1 | | 7 | 7 | 11 | 13 | 28 | 9 | 7.56 | 8 |
|---|
| Support Improvement | 66 |
| | 1 | 1 | 3 | 18 | 7 | 6 | 12 | 18 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 66 |
3 | 2 | 1 | 1 | | 6 | 10 | 6 | 10 | 27 | 9 | 7.00 | 8 |
|---|
| Open Source Interest | 67 |
32 | 1 | 7 | 6 | 2 | 13 | 2 | 2 | | 2 | 0 | 2.24 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 70 |
10 | 14.29% |
|---|
| Considering new Interface | 70 |
3 | 4.29% |
|---|
| System Installed on time? | 70 |
69 | 98.57% |
|---|
| Average Collection size: |
| 156324 |
|---|
| Type | Count |
|---|
| Public | 53 |
|---|
| Academic | 4 |
|---|
| School | 7 |
|---|
| Consortium | 0 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 14 |
|---|
| [4] 250,001-1,000,000 | 10 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 106 |
2 | | 1 | 5 | 1 | 5 | 8 | 17 | 34 | 33 | 8 | 7.38 | 8 |
|---|
| ILS Functionality | 105 |
2 | 1 | | 2 | 5 | 3 | 8 | 24 | 36 | 24 | 8 | 7.26 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 105 |
1 | | 1 | 1 | 5 | 4 | 9 | 10 | 33 | 41 | 9 | 7.64 | 8 |
|---|
| Support Satisfaction | 106 |
1 | 1 | 2 | | 2 | 3 | 9 | 10 | 34 | 44 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 105 |
1 | 1 | | | 2 | 26 | 8 | 17 | 17 | 33 | 9 | 7.04 | 7 |
|---|
| Company Loyalty | 106 |
10 | | 4 | 2 | 4 | 5 | 9 | 13 | 13 | 46 | 9 | 6.77 | 8 |
|---|
| Open Source Interest | 105 |
37 | 11 | 11 | 11 | 8 | 10 | 6 | | 4 | 7 | 0 | 2.66 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 110 |
14 | 12.73% |
|---|
| Considering new Interface | 110 |
6 | 5.45% |
|---|
| System Installed on time? | 110 |
103 | 93.64% |
|---|
| Average Collection size: |
| 162637 |
|---|
| Type | Count |
|---|
| Public | 85 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 53 |
|---|
| [3] 100,001-250,000 | 30 |
|---|
| [4] 250,001-1,000,000 | 17 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 130 |
| | 2 | 3 | 3 | 5 | 12 | 33 | 31 | 41 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 128 |
| | | 3 | 4 | 9 | 11 | 31 | 46 | 24 | 8 | 7.32 | 8 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 130 |
| 1 | 1 | 1 | 2 | 10 | 11 | 24 | 34 | 46 | 9 | 7.57 | 8 |
|---|
| Support Satisfaction | 130 |
| | 2 | 4 | 3 | 8 | 11 | 20 | 34 | 48 | 9 | 7.52 | 8 |
|---|
| Support Improvement | 129 |
3 | | 2 | 3 | 8 | 22 | 9 | 21 | 24 | 37 | 9 | 6.83 | 7 |
|---|
| Company Loyalty | 129 |
5 | 4 | 4 | 4 | 3 | 9 | 7 | 12 | 25 | 56 | 9 | 7.06 | 8 |
|---|
| Open Source Interest | 128 |
37 | 11 | 20 | 12 | 10 | 11 | 10 | 8 | 2 | 7 | 0 | 2.95 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 132 |
20 | 15.15% |
|---|
| Considering new Interface | 132 |
7 | 5.30% |
|---|
| System Installed on time? | 132 |
127 | 96.21% |
|---|
| Average Collection size: |
| 135321 |
|---|
| Type | Count |
|---|
| Public | 100 |
|---|
| Academic | 11 |
|---|
| School | 8 |
|---|
| Consortium | 1 |
|---|
| Special | 2 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 3 |
|---|
| [2] 10,001-100,000 | 70 |
|---|
| [3] 100,001-250,000 | 40 |
|---|
| [4] 250,001-1,000,000 | 14 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 103 |
| | 1 | 7 | 6 | 6 | 7 | 21 | 31 | 24 | 8 | 7.09 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 102 |
| 1 | 4 | 1 | 4 | 9 | 4 | 21 | 29 | 29 | 8 | 7.23 | 8 |
|---|
| Support Satisfaction | 103 |
| 2 | 2 | 2 | 7 | 2 | 11 | 18 | 19 | 40 | 9 | 7.32 | 8 |
|---|
| Support Improvement | 100 |
4 | 1 | 5 | 3 | 4 | 24 | 10 | 11 | 22 | 16 | 5 | 6.13 | 6 |
|---|
| Company Loyalty | 103 |
6 | 3 | 8 | 1 | 1 | 7 | 3 | 12 | 16 | 46 | 9 | 6.84 | 8 |
|---|
| Open Source Interest | 102 |
34 | 9 | 15 | 10 | 3 | 14 | 4 | 4 | 1 | 8 | 0 | 2.77 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 105 |
15 | 14.29% |
|---|
| Considering new Interface | 105 |
8 | 7.62% |
|---|
| System Installed on time? | 105 |
93 | 88.57% |
|---|
| Average Collection size: |
| 99085 |
|---|
| Type | Count |
|---|
| Public | 80 |
|---|
| Academic | 10 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 56 |
|---|
| [3] 100,001-250,000 | 19 |
|---|
| [4] 250,001-1,000,000 | 7 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 110 |
| 1 | 2 | 4 | 3 | 6 | 4 | 45 | 26 | 19 | 7 | 7.06 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 110 |
| 1 | 2 | 6 | 4 | 2 | 7 | 25 | 33 | 30 | 8 | 7.27 | 8 |
|---|
| Support Satisfaction | 110 |
1 | 1 | 4 | 3 | 1 | 5 | 12 | 20 | 31 | 32 | 9 | 7.23 | 8 |
|---|
| Support Improvement | 104 |
3 | 2 | 2 | 3 | 6 | 26 | 6 | 19 | 20 | 17 | 5 | 6.26 | 7 |
|---|
| Company Loyalty | 109 |
4 | 3 | 6 | 1 | 1 | 12 | 4 | 15 | 22 | 41 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 110 |
24 | 17 | 11 | 7 | 9 | 16 | 9 | 8 | 4 | 5 | 0 | 3.30 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 115 |
10 | 8.70% |
|---|
| Considering new Interface | 115 |
10 | 8.70% |
|---|
| System Installed on time? | 115 |
97 | 84.35% |
|---|
| 2008 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 30 |
| | | | 3 | 2 | 4 | 6 | 7 | 8 | 9 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 30 |
| | | | 2 | 5 | 1 | 3 | 11 | 8 | 8 | 7.33 | 8 |
|---|
| Support Satisfaction | 29 |
1 | | | | 2 | 1 | 3 | 8 | 8 | 6 | 7 | 7.07 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 30 |
| | 1 | | 1 | 4 | 2 | 3 | 5 | 14 | 9 | 7.50 | 8 |
|---|
| Open Source Interest | 30 |
7 | 5 | 4 | | 3 | 5 | 3 | 2 | 1 | | 0 | 3.00 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 30 |
1 | 3.33% |
|---|
| Considering new Interface | 30 |
3 | 10.00% |
|---|
| System Installed on time? | 30 |
30 | 100.00% |
|---|
| 2007 Survey Results |
| Product: Library.Solution |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 45 |
| | 1 | 1 | | 4 | 4 | 15 | 12 | 8 | 7 | 7.16 | 7 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 66 |
1 | | 1 | | 6 | 6 | 3 | 16 | 18 | 15 | 8 | 7.05 | 8 |
|---|
| Support Satisfaction | 66 |
1 | 1 | 1 | 2 | 2 | 8 | 4 | 16 | 15 | 16 | 7 | 6.92 | 7 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 65 |
2 | 3 | 2 | 2 | 1 | 5 | 6 | 7 | 20 | 17 | 8 | 6.77 | 8 |
|---|
| Open Source Interest | 64 |
13 | 9 | 10 | 5 | 6 | 12 | 2 | 4 | 3 | | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 66 |
8 | 12.12% |
|---|
| Considering new Interface | 66 |
6 | 9.09% |
|---|
| System Installed on time? | 66 |
1 | 1.52% |
|---|
2021 : gen: 7.09 company 7.17 loyalty 6.77 support 7.83
2020 : gen: 7.09 company 7.24 loyalty 6.88 support 7.33
2019 : gen: 7.00 company 7.20 loyalty 6.63 support 7.33
2018 : gen: 6.99 company 7.06 loyalty 6.66 support 7.35
2017 : gen: 6.93 company 7.33 loyalty 6.67 support 7.54
2016 : gen: 7.16 company 7.44 loyalty 6.70 support 7.58
2015 : gen: 7.21 company 7.58 loyalty 6.92 support 7.66
2014 : gen: 7.17 company 7.43 loyalty 7.19 support 7.58
2013 : gen: 7.10 company 7.33 loyalty 7.00 support 7.56
2012 : gen: 7.38 company 7.64 loyalty 6.77 support 7.74
2011 : gen: 7.46 company 7.57 loyalty 7.06 support 7.52
2010 : gen: 7.09 company 7.23 loyalty 6.84 support 7.32
2009 : gen: 7.06 company 7.27 loyalty 6.94 support 7.23
2008 : gen: 7.20 company 7.33 loyalty 7.50 support 7.07
2007 : gen: 7.16 company 7.05 loyalty 6.77 support 6.92
Comments (survey2020)
I would have given TLC a higher score than 9 on service if that were possible. TLC senior staff are truly interested in the customer being a part of the development of the product, by asking for input and listening to customer opinion.
(Library type: School; collection size: large; ils satisfaction: 9)
Each upgrade to the Library.Solution software breaks a function that had been working, resulting in staff frustration and delays in correcting the new problem. Customer service suffered during this pandemic with staff working from home and not communicating with each other. Communication with clients on tickets has still not improved.
(Library type: Public; collection size: medium; ils satisfaction: 3)
We only completed our migration to TLC LS2 in mid-January 2020 so we are not by any means looking at other ILS options right now. I have been keeping my eyes open on what is happening with the FOLIO project as it looks quite interesting.
(Library type: Public; collection size: medium; ils satisfaction: 8)
We are very satisfied with TLC and have no desire to move.
(Library type: School; collection size: medium; ils satisfaction: 9)
The past 18 months or so we've realized that our TLC Library.Solutions software has not kept pace with other products, is inflexible in ways that have required substantial workarounds, and that their customer service has slipped.
(Library type: Public; collection size: medium; ils satisfaction: 4)
Many of the issues we have with TLC are related to how our consortium was initially set up and is managed. We don't have as much control over what we can and can't do and TLC does not allow us to customize each library's experience as much as we would like. We have considered leaving our consortium as a result of the issues we have but for now have chosen to stay to help offset the cost to the smaller libraries in the system and because there are still a few advantages to being a part of the consortium.
(Library type: Public; collection size: medium; ils satisfaction: 6)
All decisions about automation are made at the school district level.
(Library type: School; collection size: very small; ils satisfaction: 3)
We have had frustrating experiences with some of TLC's customer service representatives.
We opted to upgrade to version 5 of Library.Solution because they presented it as having so many great features, and claimed that it would make cataloging easier, but we've found that is not the case at all. The new version has taken away some critical features, such as the ability to batch delete records. The most crucial part of our frustration is that we are no longer able to edit and manage our records effectively and efficiently, as they've eliminated our ability to edit the entire MARC record without jumping through hoops. We've found a number of features across different modules they've claimed to have simply don't work.
We feel that in their quest to be ahead of the curve and usher libraries into the future they imagine, they've failed to listen to what public libraries actually need and want.
(Library type: Public; collection size: medium; ils satisfaction: 5)
Our library contains not only the materials for our constituency but also the diocesan archives, which are not available to the general public. A discovery service would not benefit us greatly, and the funding level will not bear one without applying for grants, which would need to be renewed yearly.
(Library type: Theology; collection size: small; ils satisfaction: 9)
OPEN is a four letter word when you are coming from Innovative or other professional systems.
Although TLC works and has a good performance the lack of thought on meeting ADA and customer support is mediocre to poor. Many simple requests to TLC are met with unwillingness to even consider and responses can take weeks in many instances. Arranging to complete TLC updates has taken over six months and still waiting. Not maintaining the TLC to operate on more current versions of Microsoft Server is frustrating as well. Our entire County migrated to MS Server 2019 in 2019, but we are still left behind on the 2016 version (as of 1/21/21).
(Library type: Public; collection size: medium; ils satisfaction: 2)