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Statistical Report for Koha -- PTFS Europe


2021 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 3 5 98.259
ILS Functionality8 1 2 2 3 97.888
Print Functionality8 3 5 98.639
Electronic Functionality8 2 2 1 3 97.638
Company Satisfaction8 2 1 5 98.389
Support Satisfaction8 1 2 5 98.509
Support Improvement0 00.00
Company Loyalty8 2 6 98.759
Open Source Interest6 010.0010

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 00.00%

Average Collection size: 71262

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Koha -- PTFS Europe Responses by Sector
Koha -- PTFS EuropeallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS108.40 20010000
ILSFunctionality108.30 20010000
PrintFunctionality108.00 20010000
ElectronicFunctionality107.00 20010000
SatisfactionCustomerSupport108.60 20010000
CompanyLoyalty108.60 20010000



2020 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 6 4 88.408
ILS Functionality10 1 5 4 88.308
Print Functionality10 3 4 3 88.008
Electronic Functionality10 2 6 2 77.007
Company Satisfaction10 1 3 6 98.509
Support Satisfaction10 4 6 98.609
Support Improvement0 00.00
Company Loyalty10 4 6 98.609
Open Source Interest7 1 1 2 99.007

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 00.00%

Average Collection size: 78239

TypeCount
Public1
Academic2
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0004
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 3 5 5 87.738
ILS Functionality15 1 1 1 5 4 3 77.277
Print Functionality15 2 2 5 6 97.878
Electronic Functionality15 1 1 1 3 2 2 3 2 56.076
Company Satisfaction15 1 1 2 5 6 97.808
Support Satisfaction15 1 2 4 3 5 97.538
Support Improvement15 1 2 7 2 2 1 55.335
Company Loyalty14 1 1 1 2 3 6 97.368
Open Source Interest15 1 3 11 98.679

CategoryTotalYespercent
Considering new ILS15 16.67%
Considering new Interface15 213.33%
System Installed on time?15 1493.33%

Average Collection size: 104288935

TypeCount
Public1
Academic6
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0007
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2018 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 4 4 10 98.219
ILS Functionality19 7 5 7 78.008
Print Functionality18 3 2 5 8 98.008
Electronic Functionality18 4 2 6 2 4 77.007
Company Satisfaction18 2 4 12 98.569
Support Satisfaction19 2 1 5 11 98.329
Support Improvement19 1 7 1 2 2 6 56.747
Company Loyalty19 1 1 1 3 13 98.269
Open Source Interest16 1 1 1 1 12 98.009

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 19100.00%

Average Collection size: 90731

TypeCount
Public4
Academic4
School0
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00010
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction19 1 1 10 5 2 77.327
ILS Functionality18 2 3 7 6 76.947
Print Functionality19 1 3 5 7 3 87.378
Electronic Functionality19 2 1 2 6 6 1 1 65.956
Company Satisfaction19 1 1 3 3 7 4 87.378
Support Satisfaction19 1 3 6 6 3 77.327
Support Improvement16 1 1 8 2 2 1 1 55.635
Company Loyalty18 1 2 2 4 4 5 96.948
Open Source Interest16 2 1 2 2 1 8 97.449

CategoryTotalYespercent
Considering new ILS19 00.00%
Considering new Interface19 315.79%
System Installed on time?19 1894.74%

Average Collection size: 113788

TypeCount
Public2
Academic6
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,0009
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 87.838
ILS Functionality6 1 2 3 87.338
Print Functionality6 1 1 2 2 87.838
Electronic Functionality5 2 2 1 56.407
Company Satisfaction6 1 4 1 88.008
Support Satisfaction6 5 1 88.178
Support Improvement6 3 1 2 56.176
Company Loyalty6 1 3 2 88.178
Open Source Interest6 1 3 2 87.008

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 583.33%

Average Collection size: 92333

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0004
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 2 2 77.868
ILS Functionality7 1 1 2 3 87.007
Print Functionality6 2 3 1 87.838
Electronic Functionality7 1 2 4 86.298
Company Satisfaction7 1 1 4 1 87.718
Support Satisfaction7 1 4 2 87.868
Support Improvement6 3 2 1 56.678
Company Loyalty7 1 2 4 98.009
Open Source Interest6 1 5 98.839

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 114.29%
System Installed on time?7 685.71%

Average Collection size: 385872

TypeCount
Public0
Academic0
School0
Consortium1
Special1

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0004
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Koha -- PTFS Europe in 2014


2013 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 1 2 1 86.838
ILS Functionality6 1 1 3 1 86.678
Print Functionality6 1 1 3 1 86.678
Electronic Functionality6 1 2 1 1 1 23.835
Company Satisfaction6 1 1 3 1 86.838
Support Satisfaction6 1 1 1 1 2 96.838
Support Improvement6 1 1 1 2 1 86.008
Company Loyalty6 1 1 1 3 96.679
Open Source Interest5 1 1 3 97.009

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 233.33%
System Installed on time?6 466.67%

Average Collection size: 315000

TypeCount
Public0
Academic2
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0002
[3] 100,001-250,0000
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- PTFS Europe in 2012

4 Responses for Koha -- PTFS Europe in 2011


2010 Survey Results
Product: Koha -- PTFS Europe Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 3 2 76.867
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 1 3 97.578
Support Satisfaction7 1 1 2 3 97.578
Support Improvement7 1 1 2 1 2 77.007
Company Loyalty7 1 1 1 4 97.719
Open Source Interest7 7 99.009

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 342.86%
System Installed on time?7 685.71%

Average Collection size: 187193

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Koha -- PTFS Europe in 2009

0 Responses for Koha -- PTFS Europe in 2008

0 Responses for Koha -- PTFS Europe in 2007

2021 : gen: 8.25 company 8.38 loyalty 8.75 support 8.50

2020 : gen: 8.40 company 8.50 loyalty 8.60 support 8.60

2019 : gen: 7.73 company 7.80 loyalty 7.36 support 7.53

2018 : gen: 8.21 company 8.56 loyalty 8.26 support 8.32

2017 : gen: 7.32 company 7.37 loyalty 6.94 support 7.32

2016 : gen: 7.83 company 8.00 loyalty 8.17 support 8.17

2015 : gen: 7.86 company 7.71 loyalty 8.00 support 7.86

2013 : gen: 6.83 company 6.83 loyalty 6.67 support 6.83

2010 : gen: 6.86 company 7.57 loyalty 7.71 support 7.57

Comments (survey2020)

ILS