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Statistical Report for Koha -- ByWater Solutions


2021 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 1 2 23 39 28 87.968
ILS Functionality93 1 5 26 37 24 87.828
Print Functionality92 1 5 11 34 41 98.178
Electronic Functionality88 5 1 2 4 3 10 13 17 17 16 76.327
Company Satisfaction92 3 1 12 35 41 98.208
Support Satisfaction92 1 1 16 26 48 98.279
Support Improvement0 00.00
Company Loyalty90 1 1 1 1 11 31 44 98.148
Open Source Interest70 2 1 1 2 1 1 18 99.0710

CategoryTotalYespercent
Considering new ILS94 44.26%
Considering new Interface94 22.13%
System Installed on time?94 00.00%

Average Collection size: 230606

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0006
[2] 10,001-100,00054
[3] 100,001-250,00021
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0003
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Koha -- ByWater Solutions Responses by Sector
Koha -- ByWater SolutionsallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS1707.84 287.7131947.87117.550468.17
ILSFunctionality1707.72 287.5731947.82117.180467.50
PrintFunctionality1697.95 287.9331937.87117.730468.67
ElectronicFunctionality1576.77 266.8831846.74117.000467.33
SatisfactionCustomerSupport1698.26 288.1831938.31118.090468.00
CompanyLoyalty1668.13 288.1431928.05108.000368.83



2020 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction170 1 1 2 2 7 40 61 56 87.848
ILS Functionality170 1 1 2 2 10 45 63 46 87.728
Print Functionality169 1 2 1 1 2 5 33 53 71 97.958
Electronic Functionality157 4 3 3 3 9 12 18 34 36 35 86.777
Company Satisfaction166 2 1 4 6 26 45 82 98.108
Support Satisfaction169 1 2 3 6 16 46 95 98.269
Support Improvement0 00.00
Company Loyalty166 1 2 2 4 5 21 38 93 98.139
Open Source Interest101 13 3 2 8 2 5 6 21 97.3810

CategoryTotalYespercent
Considering new ILS173 42.31%
Considering new Interface173 42.31%
System Installed on time?173 00.00%

Average Collection size: 143006

TypeCount
Public108
Academic35
School5
Consortium6
Special5

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00099
[3] 100,001-250,00036
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2019 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 1 1 4 7 22 45 48 97.878
ILS Functionality128 1 1 1 5 10 24 52 34 87.698
Print Functionality126 1 2 5 13 43 62 98.198
Electronic Functionality122 4 1 4 4 5 16 16 19 30 23 86.537
Company Satisfaction128 1 2 4 11 42 68 98.289
Support Satisfaction128 1 1 5 15 36 70 98.279
Support Improvement123 3 8 27 7 13 24 41 97.078
Company Loyalty122 4 3 2 4 3 11 21 74 97.899
Open Source Interest107 6 3 2 3 4 2 4 11 72 97.649

CategoryTotalYespercent
Considering new ILS130 75.38%
Considering new Interface130 2116.15%
System Installed on time?130 12495.38%

Average Collection size: 2470664

TypeCount
Public65
Academic36
School4
Consortium5
Special3

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00076
[3] 100,001-250,00022
[4] 250,001-1,000,00011
[5] 1,000,001-10,000,0004
[6] over 10,000,0011



2018 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction129 1 2 6 3 32 46 39 87.778
ILS Functionality128 1 1 2 5 10 36 50 23 87.468
Print Functionality127 1 1 1 3 7 18 46 50 97.928
Electronic Functionality121 2 2 4 7 14 19 35 21 17 76.567
Company Satisfaction127 1 2 1 4 4 17 33 65 98.069
Support Satisfaction125 1 1 1 2 1 4 14 39 62 98.098
Support Improvement123 1 2 1 11 19 6 21 26 36 97.008
Company Loyalty128 3 1 1 5 6 13 34 65 97.929
Open Source Interest113 5 1 1 1 4 2 2 97 98.259

CategoryTotalYespercent
Considering new ILS130 32.31%
Considering new Interface130 86.15%
System Installed on time?130 12193.08%

Average Collection size: 123904

TypeCount
Public72
Academic34
School4
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00088
[3] 100,001-250,00027
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2017 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction173 1 5 5 10 40 55 57 97.758
ILS Functionality172 1 6 9 14 43 62 37 87.478
Print Functionality172 2 1 6 3 10 32 60 58 87.728
Electronic Functionality164 4 2 7 3 6 22 24 29 46 21 86.487
Company Satisfaction171 1 1 2 6 11 27 46 77 97.948
Support Satisfaction171 1 1 3 9 11 25 35 86 97.939
Support Improvement164 1 3 11 37 14 15 38 45 96.938
Company Loyalty169 5 2 4 5 14 8 22 31 78 97.418
Open Source Interest158 11 4 1 8 5 2 10 9 108 97.539

CategoryTotalYespercent
Considering new ILS175 105.71%
Considering new Interface175 179.71%
System Installed on time?175 16694.86%

Average Collection size: 90943

TypeCount
Public89
Academic38
School14
Consortium6
Special2

Size CategoryCount
[1] Under 10,00021
[2] 10,001-100,000108
[3] 100,001-250,00031
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction124 1 1 1 4 8 25 47 37 87.748
ILS Functionality124 2 2 2 3 10 32 52 21 87.448
Print Functionality124 3 1 1 1 2 6 28 45 37 87.618
Electronic Functionality120 9 3 8 5 8 18 24 30 15 86.177
Company Satisfaction124 1 1 1 2 1 10 15 37 56 97.948
Support Satisfaction121 1 1 2 4 9 11 41 52 97.908
Support Improvement110 2 3 29 6 18 21 31 97.007
Company Loyalty120 1 1 1 4 8 6 14 28 57 97.788
Open Source Interest109 8 1 1 1 4 4 1 4 8 77 97.649

CategoryTotalYespercent
Considering new ILS125 32.40%
Considering new Interface125 108.00%
System Installed on time?125 12196.80%

Average Collection size: 85491

TypeCount
Public75
Academic28
School4
Consortium1
Special2

Size CategoryCount
[1] Under 10,00016
[2] 10,001-100,00080
[3] 100,001-250,00022
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2015 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction152 3 2 1 2 7 11 33 50 43 87.438
ILS Functionality152 1 1 2 3 4 5 17 37 59 23 87.208
Print Functionality150 2 2 2 4 1 5 4 22 56 52 87.618
Electronic Functionality140 8 2 2 4 7 14 22 27 34 20 86.357
Company Satisfaction152 3 2 1 3 2 4 12 18 44 63 97.628
Support Satisfaction149 2 1 2 4 7 11 21 36 65 97.708
Support Improvement145 2 1 9 36 9 12 21 55 97.038
Company Loyalty146 7 2 4 5 8 11 10 32 67 97.348
Open Source Interest130 10 3 2 7 4 2 3 11 88 97.469

CategoryTotalYespercent
Considering new ILS155 53.23%
Considering new Interface155 1610.32%
System Installed on time?155 14996.13%

Average Collection size: 101914

TypeCount
Public91
Academic32
School6
Consortium6
Special3

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,000100
[3] 100,001-250,00023
[4] 250,001-1,000,00013
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction116 1 1 1 9 12 30 39 23 87.348
ILS Functionality116 3 1 2 6 18 31 35 20 87.177
Print Functionality115 1 1 6 9 20 47 31 87.698
Electronic Functionality112 3 4 2 4 3 11 14 31 28 12 76.437
Company Satisfaction116 1 2 3 6 8 23 30 43 97.618
Support Satisfaction115 1 1 1 2 6 12 21 25 46 97.638
Support Improvement110 1 1 3 9 24 9 16 16 31 96.737
Company Loyalty111 1 3 1 3 6 10 8 9 23 47 97.268
Open Source Interest101 6 1 2 2 1 5 1 4 12 67 97.659

CategoryTotalYespercent
Considering new ILS119 75.88%
Considering new Interface119 1210.08%
System Installed on time?119 10991.60%

Average Collection size: 97617

TypeCount
Public73
Academic21
School4
Consortium5
Special1

Size CategoryCount
[1] Under 10,00014
[2] 10,001-100,00072
[3] 100,001-250,00017
[4] 250,001-1,000,0009
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2013 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction89 1 1 2 3 8 19 27 28 97.618
ILS Functionality89 1 1 2 4 9 29 25 18 77.297
Print Functionality89 1 2 1 2 3 15 32 33 97.848
Electronic Functionality85 3 3 2 1 3 10 12 17 20 14 86.467
Company Satisfaction89 1 1 2 1 3 5 10 25 41 97.838
Support Satisfaction88 1 2 1 1 4 3 10 24 42 97.848
Support Improvement82 1 1 1 13 8 11 19 28 97.308
Company Loyalty88 4 2 2 1 7 1 9 14 48 97.489
Open Source Interest78 2 1 1 1 1 6 2 2 62 98.009

CategoryTotalYespercent
Considering new ILS91 33.30%
Considering new Interface91 77.69%
System Installed on time?91 8694.51%

Average Collection size: 100698

TypeCount
Public53
Academic21
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00057
[3] 100,001-250,00016
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction63 1 1 5 14 25 17 87.788
ILS Functionality63 1 1 2 4 18 27 10 87.488
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction63 1 1 1 2 12 11 35 98.119
Support Satisfaction63 1 1 2 14 12 33 98.059
Support Improvement59 1 2 4 5 5 6 13 23 97.278
Company Loyalty61 2 2 2 2 8 8 37 98.029
Open Source Interest57 2 1 2 2 3 2 45 98.219

CategoryTotalYespercent
Considering new ILS65 00.00%
Considering new Interface65 11.54%
System Installed on time?65 5990.77%

Average Collection size: 148035

TypeCount
Public40
Academic11
School3
Consortium2
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00044
[3] 100,001-250,0009
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2011 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction59 1 1 3 3 13 23 15 87.618
ILS Functionality59 1 1 3 9 17 17 11 77.257
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction59 2 1 1 8 18 29 98.078
Support Satisfaction59 1 2 3 7 11 35 98.179
Support Improvement56 1 11 6 4 9 25 97.438
Company Loyalty59 2 2 2 3 3 9 38 97.989
Open Source Interest49 2 1 1 2 2 3 38 98.069

CategoryTotalYespercent
Considering new ILS62 00.00%
Considering new Interface62 58.06%
System Installed on time?62 5995.16%

Average Collection size: 104566

TypeCount
Public42
Academic7
School3
Consortium2
Special2

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00034
[3] 100,001-250,0008
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Koha -- ByWater Solutions Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 2 12 8 14 97.868
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 4 14 19 98.419
Support Satisfaction36 3 14 19 98.449
Support Improvement37 1 3 10 23 98.469
Company Loyalty37 2 6 29 98.739
Open Source Interest37 37 99.009

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 12.50%
System Installed on time?40 3690.00%

Average Collection size: 57706

TypeCount
Public26
Academic8
School1
Consortium1
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00028
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


1 Responses for Koha -- ByWater Solutions in 2009

0 Responses for Koha -- ByWater Solutions in 2008

0 Responses for Koha -- ByWater Solutions in 2007

2021 : gen: 7.96 company 8.20 loyalty 8.14 support 8.27

2020 : gen: 7.84 company 8.10 loyalty 8.13 support 8.26

2019 : gen: 7.87 company 8.28 loyalty 7.89 support 8.27

2018 : gen: 7.77 company 8.06 loyalty 7.92 support 8.09

2017 : gen: 7.75 company 7.94 loyalty 7.41 support 7.93

2016 : gen: 7.74 company 7.94 loyalty 7.78 support 7.90

2015 : gen: 7.43 company 7.62 loyalty 7.34 support 7.70

2014 : gen: 7.34 company 7.61 loyalty 7.26 support 7.63

2013 : gen: 7.61 company 7.83 loyalty 7.48 support 7.84

2012 : gen: 7.78 company 8.11 loyalty 8.02 support 8.05

2011 : gen: 7.61 company 8.07 loyalty 7.98 support 8.17

2010 : gen: 7.86 company 8.41 loyalty 8.73 support 8.44

Comments (survey2020)

The customer service provide by ByWater is exceptional. If your ILS contract comes up for renewal, you absolutely should give them a call. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are already an open source library using open source platforms for ILS, library guides, digital archive, and institutional records repository. (Library type: Theology; collection size: medium; ils satisfaction: 9)

As no vendor is perfect, I would not consider ByWater Solutions to be completely flawless. However, they have been a magnificent partner in working with our consortium on a variety of needs that range from support to future developments. I would recommend their services to any type or size of library. They can deliver at a competitive price point and the more people that contribute to Koha, the better it gets for everyone. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

Bywater has provided superb customer service and tech know-how to retrieve records lost due to a technical glitch during our shut-down and removal to remote location. (Library type: Public; collection size: medium; ils satisfaction: 7)

We've been using Koha, with support from ByWater Solutions, since 2016. We are very pleased with the functionality and customization of Koha. We had significant budgetary savings by going with an open source ILS. Support from ByWater and other Koha libraries is awesome. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are very pleased with Koha and the Aspen Discovery product (added this year). ByWater Solutions has been very easy to deal with and they are very responsive to our requests. Koha offers pretty basic support for electronic resources, but Aspen Discovery has provided us with a very easy to use and manage way to provide electronic resource access. (Library type: Public; collection size: medium; ils satisfaction: 8)

We already use two open source products: Koha and Libki. (Library type: Public; collection size: medium; ils satisfaction: 8)

As with all growth issues, economic and technological, there are days that the sophisticated and complex capabilities of KOHA seem all too much for our small, high touch service model. That said, at least we are positioned for the next generation of users in our community and our human resources bridges any gaps that may occur when current seniors are introduced to our systems. (Library type: Public; collection size: medium; ils satisfaction: 8)

Bywater's customer service is stellar. The limits of the Koha ILS is where most of our problems occur. (Library type: Public; collection size: medium; ils satisfaction: 7)

We use Ebsco Discovery for 4th and 5th grade students in an elementary school. The interface works pretty well, and allows us to include all the links we need to other non-Ebsco sites as well on our landing page. We use it as a landing page for our one-on-one laptop program for these grades. While we are happy with Koha and very happy with Bywater, we still do not feel that Koha is as kid-friendly in its OPAC as we would want. There is a real need for kid-friendly OPAC interfaces: and some of it would be as simple as suppressing certain fields, and being able to highlight others by controlling the font size, etc. As a small stand-alone library, we don't have the funds to pay for or even contribute to the development of improvements in the interface. (Library type: School; collection size: small; ils satisfaction: 7)

already open source (Library type: Public; collection size: small; ils satisfaction: 9)

Overall, customer service with Bywater is very good. It would be nice to see more digital resources implemented/integrated free of charge. (Library type: Public; collection size: medium; ils satisfaction: 9)

We are happy with our ILS, Koha, and very happy with our vendor, ByWater Solutions. (Library type: Consortium; collection size: medium; ils satisfaction: 8)

We currently use Koha, which is an open source system. We are pleased with it as an integrated library system. We do not take advantage, however, of the opportunities for customization that open source offers, because we are a very small library. (Library type: Academic; collection size: medium; ils satisfaction: 7)

We already have an open source ILS. (Library type: Public; collection size: large; ils satisfaction: 2)

We do not use the ILS for print or electronic management. (Library type: Public; collection size: small; ils satisfaction: 9)

We have been very favorably impressed with ByWater Solutions' expertise, knowledge, and willingness to work with us to achieve our goals. Particularly when we shut down unexpectedly in March 2020 for COVID19, it was heartening to know that ByWater already had systems and processes - and documentation! - in place for us to use. Serving our public during lockdown was only possible because of ByWater's foresight and support. Our previous ILS certainly could never have coped with this unforeseen situation. (Library type: Public; collection size: small; ils satisfaction: 9)

Product works well for our library and system. (Library type: Public; collection size: small; ils satisfaction: 8)

The Open Source Considerations question was about considering implementing an open source. We have migrated to KOHA a year ago, so that's why I answered "likely", not that we would do it again. (Library type: Public; collection size: small; ils satisfaction: 7)

Bywater Solutions has been an excellent vendor, with friendly and helpful support and training individuals. Overall, I am very satisfied with their service. One small weakness of theirs is speed in responding to some tickets. Some tickets take several weeks to receive a response, particularly in the "Systems" queue. I suspect their Systems team is often overwhelmed with work and running behind. (Library type: Consortium; collection size: large; ils satisfaction: 8)

Koha has been good. Our concerns are when patrons pay a fine, Koha adds more money which results in a tremendous over-credit and you can't remove it. Also, items that are being checked out sometimes are indicated to be due back on the same day; specifically this happens a lot with board books. Also, sometimes when there is a hold on an item, when you go to confirm and print it out, it goes to an 'internal server error' and then you have to go back to do the process twice. (Library type: Public; collection size: medium; ils satisfaction: 7)

ByWater has been an excellent source of support for over 3 years. (Library type: Academic; collection size: medium; ils satisfaction: 9)

[...] already uses an open source ILS, Koha. This is the response for the consortium. Individual member libraries will submit their own responses. (Library type: Consortium; collection size: very large; ils satisfaction: 8)

One thing I would appreciate having back is the Browse key, it is just a personal preference as a cataloger, it is a key that is immensely helpful in making sure all titles, series, subscriptions are cataloged in the same consistent manner. (Library type: Public; collection size: medium; ils satisfaction: 9)

ByWater's upgrade webinars and documentation are excellent and they were really wonderful in the chaos of this year. Looking back at the series of tickets I opened (beginning with "if we closed, how would this work?" and progressing through "this seems likely, so what if we..." ending with "Oh no, this is happening now and I'm just going to turn off a bunch of things, I hope nothing breaks, thanks!") I'm amazed at how calm and helpful they were knowing they were getting that from all of their customers with varying levels of technical acumen and panic. If I were to change anything about Koha, it would be to add more robust features to the acquisitions module. Templates for creating orders and the ability to receive items in groups instead of one at a time would save us considerable time. I follow the acq SIG in the Koha community but haven't been able to participate as much as I would like. It's lovely to have that outlet and resource though - the joys of Open Source! (Library type: Public; collection size: medium; ils satisfaction: 8)

We are very happy with Koha overall, but we have a few concerns/difficulties. We offer a monthly Fine Forgiveness Day, and the system does not forgive fines for Lost/Long Overdue items easily. It is also difficult to record when a patron pays for or replaces a lost item. The accounting tab and item records do not "communicate" with each other well. However, overall we are pleased with the system, and the only way we were able to automate 6 years ago was because Bywater Solutions offered a discounted price through our state library. (Library type: Public; collection size: small; ils satisfaction: 7)

Koha is a robust library management system, but we do not currently use a discovery layer. Our online public access catalog searches take a noticeable amount of time (close to 5 seconds per search or screen) and feel slow. Patrons and staff would prefer a faster response and a better known title result display. Because most searches are keyword, the known title searches sometimes show the desired result several screens down the list. Also, our Overdrive ebooks are searched from the Overdrive site, but the results are not integrated with the list of print titles in the search results. This is supposed to be in development, but does not yet work. (Library type: Public; collection size: very small; ils satisfaction: 8)

I have always been very pleased with the support services provided by ByWater Solutions and our Koha partners. They respond quickly and are willing to work with other vendors from whom we have products. (Library type: Academic; collection size: medium; ils satisfaction: 9)

ByWater is quite responsive to our customer service tickets and emergency calls even on weekends. They have regularly helped me to create new statistical reports to find the odd data from time to time. Their regular improvements have improved functionality with the Aspen Discovery layer which has been amazing in aggregating records and formats to ease searching for patrons. The only complaint I have heard is about the functionality of the Libki print management which relies on Google. We have been hesitant to switch to it due to our neighboring libraries' concerns. (Library type: Public; collection size: small; ils satisfaction: 7)

ByWater is very attentative to our needs. They answer support requests quickly and are always open to our new ideas, and new coding challenges. (Library type: Law; collection size: medium; ils satisfaction: 7)

We are considering Aspen for discovery, through Bywater (Library type: Public; collection size: small; ils satisfaction: 6)

[...] to implement an open source ILS. We would like to see a better system in terms of electronic resources. Koha is fine for print materials, although circulation would like to see better functionality in this area as well. Also, acquisitions needs to be bolstered in Koha. As a product, Koha would seem fine for smaller public libraries. With the amount of acquisitions and electronic resources we purchase, Koha leaves a lot to be desired. I should note this is separate from ByWater Solutions, Inc., which has excellent support and customer service. (Library type: Academic; collection size: very large; ils satisfaction: 7)

Technically KOHA (our ILS) is an open source ILS, we just have a vendor set it up and troubleshoot. (Library type: Public; collection size: small; ils satisfaction: 6)

We do not share discovery systems or any other services, programs, or software except for the Koha ILS as serviced by ByWaterSolutions, Inc. (Library type: Consortium; collection size: large; ils satisfaction: 8)

See the note in the section pertaining to academic discovery. One area to consider asking about is if the Library uses an events management platform. Post pandemic for public libraries that is seemingly going to be a big area. (Library type: Public; collection size: medium; ils satisfaction: 8)

We use Koha (so already open source); the product is good, the customer service is excellent. There's things I wish they did/didn't do and some long-term bugs that need fixing, but I'm overall happy with the ILS and have no plans to change it. I'd recommend them if someone was asking. I have no clue how it works for e-resources because all of our e-resources have their own systems and we don't add e-records to Koha so I left that blank. (Library type: Public; collection size: medium; ils satisfaction: 7)

Bywater is always great to work with. They are responsive, friendly, and helpful every time I work with them. (Library type: Public; collection size: medium; ils satisfaction: 9)

I do not feel I am qualified to answer any of these questions. My system library would be more qualified to answer. I did my best. (Library type: Public; collection size: very small; ils satisfaction: 6)

We currently use an open source ILS, so I probably answered incorrectly above. Just guessing! thanks! (Library type: Public; collection size: small; ils satisfaction: 7)

We currently use an open-source ILS. We are not an academic institution and so have no data on the effectiveness of discovery services for students/instructors (Library type: Museum; collection size: very small; ils satisfaction: 7)

ILS