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Statistical Report for Evergreen -- Independent

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Evergreen -- Independent Responses by Sector
Evergreen -- IndependentallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS398.13 101288.113004
ILSFunctionality388.05 101278.113004
PrintFunctionality398.41 101288.393004
ElectronicFunctionality396.90 101286.863004
SatisfactionCustomerSupport348.24 101248.253003
CompanyLoyalty377.41 101287.113003



2020 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 3 7 11 18 98.138
ILS Functionality38 2 10 10 16 98.058
Print Functionality39 1 6 8 24 98.419
Electronic Functionality39 1 3 1 2 5 10 7 10 76.907
Company Satisfaction37 1 7 7 22 98.359
Support Satisfaction34 1 8 7 18 98.249
Support Improvement0 00.00
Company Loyalty37 4 1 9 2 21 97.419
Open Source Interest30 10 1 1 1 3 9 05.502

CategoryTotalYespercent
Considering new ILS40 12.50%
Considering new Interface40 00.00%
System Installed on time?40 00.00%

Average Collection size: 1028690

TypeCount
Public32
Academic3
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00019
[3] 100,001-250,00012
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0004
[6] over 10,000,0011



2019 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction57 1 1 1 2 7 25 20 87.958
ILS Functionality56 2 1 1 2 9 24 17 87.778
Print Functionality56 1 3 1 1 9 19 22 97.848
Electronic Functionality55 1 1 3 3 4 4 13 16 10 86.767
Company Satisfaction55 2 4 6 16 27 98.098
Support Satisfaction55 1 1 2 9 11 31 98.209
Support Improvement52 9 7 7 9 20 97.468
Company Loyalty51 1 3 2 2 3 10 30 97.949
Open Source Interest48 3 1 8 2 3 31 97.219

CategoryTotalYespercent
Considering new ILS57 11.75%
Considering new Interface57 11.75%
System Installed on time?57 4985.96%

Average Collection size: 802452

TypeCount
Public47
Academic4
School0
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2018 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction34 1 1 2 2 7 14 7 87.268
ILS Functionality34 1 1 2 2 1 8 12 7 87.188
Print Functionality34 1 2 1 2 1 4 11 12 97.358
Electronic Functionality34 4 3 2 3 2 6 9 5 85.977
Company Satisfaction33 1 1 4 1 3 6 17 97.679
Support Satisfaction32 1 1 2 1 1 10 16 97.889
Support Improvement31 2 8 2 6 13 97.138
Company Loyalty30 2 1 1 2 3 2 19 97.639
Open Source Interest24 2 1 1 3 2 1 14 96.929

CategoryTotalYespercent
Considering new ILS34 12.94%
Considering new Interface34 25.88%
System Installed on time?34 2985.29%

Average Collection size: 550386

TypeCount
Public22
Academic1
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00019
[3] 100,001-250,0009
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2017 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction35 1 2 1 12 7 12 77.668
ILS Functionality35 1 2 2 13 9 8 77.467
Print Functionality35 1 2 3 5 11 13 97.778
Electronic Functionality34 1 1 2 4 5 10 8 3 76.597
Company Satisfaction32 3 1 5 5 18 98.069
Support Satisfaction33 2 2 1 2 8 18 98.009
Support Improvement33 11 2 2 5 13 97.218
Company Loyalty30 1 1 4 1 1 5 17 97.639
Open Source Interest30 4 2 2 2 1 1 1 17 96.309

CategoryTotalYespercent
Considering new ILS35 00.00%
Considering new Interface35 12.86%
System Installed on time?35 3188.57%

Average Collection size: 1153895

TypeCount
Public25
Academic2
School1
Consortium6
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2016 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 1 3 3 16 8 87.488
ILS Functionality33 2 4 8 10 9 87.558
Print Functionality33 2 2 9 8 12 97.738
Electronic Functionality32 1 2 1 2 3 3 8 7 5 76.447
Company Satisfaction32 1 1 1 1 1 4 7 16 97.639
Support Satisfaction33 2 1 1 2 1 6 20 97.739
Support Improvement31 2 4 4 9 12 97.358
Company Loyalty29 5 1 2 2 6 13 96.698
Open Source Interest30 9 1 1 1 1 2 15 95.509

CategoryTotalYespercent
Considering new ILS33 39.09%
Considering new Interface33 00.00%
System Installed on time?33 33100.00%

Average Collection size: 660913

TypeCount
Public27
Academic3
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,00022
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction21 1 2 1 3 8 4 2 76.487
ILS Functionality20 1 2 1 3 6 4 3 76.607
Print Functionality21 1 2 4 6 4 4 77.057
Electronic Functionality21 1 2 2 3 2 1 6 3 1 75.386
Company Satisfaction19 1 1 1 2 1 2 4 4 3 75.957
Support Satisfaction19 3 1 1 2 3 4 5 96.217
Support Improvement19 3 3 5 1 4 3 55.425
Company Loyalty17 2 1 1 1 1 3 2 6 96.417
Open Source Interest18 1 2 3 1 11 96.179

CategoryTotalYespercent
Considering new ILS23 417.39%
Considering new Interface23 14.35%
System Installed on time?23 1669.57%

Average Collection size: 439795

TypeCount
Public16
Academic4
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00011
[3] 100,001-250,0006
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 3 1 2 66.296
ILS Functionality7 1 1 1 2 2 75.717
Print Functionality7 1 1 1 1 3 86.577
Electronic Functionality7 1 1 1 1 2 1 75.716
Company Satisfaction7 2 1 2 2 57.148
Support Satisfaction7 1 2 3 1 87.148
Support Improvement7 1 1 1 2 1 1 76.577
Company Loyalty7 1 2 1 1 2 56.296
Open Source Interest6 1 1 4 96.339

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 675.00%

Average Collection size: 311268

TypeCount
Public5
Academic1
School0
Consortium2
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction10 1 1 4 4 76.807
ILS Functionality10 1 6 3 76.807
Print Functionality10 1 1 3 4 1 87.108
Electronic Functionality10 1 1 3 4 1 75.607
Company Satisfaction10 1 1 2 3 3 87.308
Support Satisfaction9 1 1 2 3 2 86.898
Support Improvement9 1 1 1 2 3 1 86.447
Company Loyalty9 1 1 1 4 2 86.898
Open Source Interest7 1 6 97.719

CategoryTotalYespercent
Considering new ILS10 00.00%
Considering new Interface10 00.00%
System Installed on time?10 990.00%

Average Collection size: 217372

TypeCount
Public8
Academic1
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0003
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Independent Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 3 1 77.718
ILS Functionality7 1 3 3 77.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction5 1 2 2 88.208
Support Satisfaction5 2 1 2 78.008
Support Improvement5 1 4 87.408
Company Loyalty5 3 2 88.408
Open Source Interest4 4 99.009

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 112.50%
System Installed on time?8 562.50%

Average Collection size: 827637

TypeCount
Public4
Academic1
School0
Consortium2
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010


5 Responses for Evergreen -- Independent in 2011

0 Responses for Evergreen -- Independent in 2010

0 Responses for Evergreen -- Independent in 2009

0 Responses for Evergreen -- Independent in 2008

0 Responses for Evergreen -- Independent in 2007

2020 : gen: 8.13 company 8.35 loyalty 7.41 support 8.24

2019 : gen: 7.95 company 8.09 loyalty 7.94 support 8.20

2018 : gen: 7.26 company 7.67 loyalty 7.63 support 7.88

2017 : gen: 7.66 company 8.06 loyalty 7.63 support 8.00

2016 : gen: 7.48 company 7.63 loyalty 6.69 support 7.73

2015 : gen: 6.48 company 5.95 loyalty 6.41 support 6.21

2014 : gen: 6.29 company 7.14 loyalty 6.29 support 7.14

2013 : gen: 6.80 company 7.30 loyalty 6.89 support 6.89

2012 : gen: 7.71 company 8.20 loyalty 8.40 support 8.00

Comments (survey2020)

The Evergreen community is excellent and very supportive, with a twice-yearly release cycle that makes it easy to anticipate and prepare for changes. They are suffering from technical deficit in the form of a UI reliance on both the obsolete Dojo JavaScript framework and the soon to be end-of-life AngularJS framework. It requires a lot of effort to build new features and keep existing features up to date with current technology standards. (Library type: Academic; collection size: very small; ils satisfaction: 8)

We already use an open source ILS. (Library type: Public; collection size: small; ils satisfaction: 8)

Did not fill out Academic Discovery service section since we are a public library system (Library type: Public; collection size: large; ils satisfaction: 9)

Our current ILS is open source so that's why a 10 was chosen. (Library type: Public; collection size: small; ils satisfaction: 8)

We are using the Evergreen open source ILS and are very satisfied with it. Much of our satisfaction with the system owes to the excellent management of our product by our automation consortium, the North of Boston Library Exchange (NOBLE) and the various other networks and consortia with whom they work cooperatively on enhancements and improvements. Not having to rely on a vendor's mostly one-size-fits-all is a tremendous advantage the open source model has over the vendor model. (Library type: Public; collection size: medium; ils satisfaction: 9)

We had an outside analysis done of all of the ILSes on the market and found that Evergreen was still the only really feasible ILS for a consortium of our size and complexity. (Library type: Consortium; collection size: very large; ils satisfaction: 9)

I marked as [...] , Inc., our consortium, as "vendor" as they host Evergreen as our ILS. Perhaps you mean Evergreen as the vendor? (Library type: Public; collection size: medium; ils satisfaction: 8)

[...] (Library type: State; collection size: very small; ils satisfaction: 9)

Evergreen Indiana is an open-source ILS. (Library type: Public; collection size: medium; ils satisfaction: 8)

ILS