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Statistical Report for Evergreen -- Equinox Software

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Evergreen -- Equinox Software Responses by Sector
Evergreen -- Equinox SoftwareallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS507.28 200367.3966.83004
ILSFunctionality507.20 200367.1467.33004
PrintFunctionality507.56 200367.5867.83004
ElectronicFunctionality505.92 200366.2265.33004
SatisfactionCustomerSupport507.86 200367.8967.83004
CompanyLoyalty487.67 200357.4968.33003



2020 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 4 6 15 17 7 87.287
ILS Functionality50 1 5 6 12 23 3 87.208
Print Functionality50 2 1 5 12 19 11 87.568
Electronic Functionality50 2 3 1 7 7 4 12 10 4 75.927
Company Satisfaction48 1 1 3 11 22 10 87.718
Support Satisfaction50 2 5 7 20 16 87.868
Support Improvement0 00.00
Company Loyalty48 1 3 4 8 18 14 87.678
Open Source Interest37 4 1 1 4 1 2 2 11 97.245

CategoryTotalYespercent
Considering new ILS52 35.77%
Considering new Interface52 11.92%
System Installed on time?52 00.00%

Average Collection size: 388507

TypeCount
Public44
Academic2
School0
Consortium4
Special0

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00034
[3] 100,001-250,0005
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2019 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction38 1 1 1 2 4 3 9 11 6 86.747
ILS Functionality38 2 3 1 6 13 9 4 76.797
Print Functionality38 1 1 2 3 8 16 7 87.428
Electronic Functionality38 3 2 1 5 7 8 9 3 85.977
Company Satisfaction38 1 2 5 3 5 7 15 97.298
Support Satisfaction38 1 2 4 2 2 6 8 13 96.978
Support Improvement38 4 12 4 6 4 8 56.476
Company Loyalty37 1 4 1 2 2 2 7 4 14 96.707
Open Source Interest36 3 2 1 1 1 2 2 4 20 97.069

CategoryTotalYespercent
Considering new ILS38 25.26%
Considering new Interface38 37.89%
System Installed on time?38 3592.11%

Average Collection size: 166192

TypeCount
Public33
Academic3
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,00024
[3] 100,001-250,0006
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2018 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction36 2 5 2 3 11 11 2 76.537
ILS Functionality35 1 1 2 1 4 6 10 8 2 76.317
Print Functionality36 1 2 2 3 3 9 13 3 86.757
Electronic Functionality36 4 1 1 3 2 5 6 8 6 75.146
Company Satisfaction36 1 1 3 2 8 13 8 87.288
Support Satisfaction35 1 1 2 1 5 6 8 11 97.178
Support Improvement35 1 3 2 11 4 4 6 4 55.976
Company Loyalty34 3 1 4 2 7 9 8 86.688
Open Source Interest33 2 3 2 4 22 97.529

CategoryTotalYespercent
Considering new ILS36 38.33%
Considering new Interface36 25.56%
System Installed on time?36 3494.44%

Average Collection size: 167930

TypeCount
Public29
Academic6
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00019
[3] 100,001-250,0008
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction93 2 1 6 16 25 31 12 87.177
ILS Functionality93 2 2 13 11 28 27 10 76.967
Print Functionality93 1 1 3 2 11 28 28 19 77.328
Electronic Functionality91 3 2 2 5 3 11 17 23 19 6 76.127
Company Satisfaction91 1 2 5 8 7 20 25 23 87.228
Support Satisfaction88 1 3 2 5 8 18 26 25 87.408
Support Improvement86 1 1 7 21 4 12 27 13 86.737
Company Loyalty83 5 1 4 3 7 9 11 19 24 96.758
Open Source Interest80 10 2 2 1 6 5 2 1 6 45 96.639

CategoryTotalYespercent
Considering new ILS93 33.23%
Considering new Interface93 99.68%
System Installed on time?93 8288.17%

Average Collection size: 266359

TypeCount
Public73
Academic8
School0
Consortium9
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00057
[3] 100,001-250,00017
[4] 250,001-1,000,00010
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction72 4 7 14 17 19 11 87.017
ILS Functionality70 1 6 4 11 19 19 10 76.977
Print Functionality69 1 1 2 5 10 12 24 14 87.228
Electronic Functionality70 2 3 1 4 13 15 12 16 4 86.116
Company Satisfaction71 1 3 7 9 14 22 15 87.188
Support Satisfaction68 1 1 3 7 8 13 19 16 87.138
Support Improvement68 1 2 24 7 7 12 15 56.627
Company Loyalty65 2 2 2 1 1 9 4 9 11 24 96.918
Open Source Interest65 6 1 1 1 4 2 3 5 4 38 97.069

CategoryTotalYespercent
Considering new ILS73 22.74%
Considering new Interface73 34.11%
System Installed on time?73 6487.67%

Average Collection size: 225267

TypeCount
Public53
Academic10
School1
Consortium5
Special3

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00040
[3] 100,001-250,0008
[4] 250,001-1,000,00012
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2015 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction76 1 1 2 2 12 19 21 18 87.338
ILS Functionality76 1 5 1 8 22 23 16 87.338
Print Functionality76 1 3 1 9 13 27 22 87.618
Electronic Functionality70 2 2 4 4 8 9 14 18 9 86.417
Company Satisfaction74 1 1 4 4 5 12 20 27 97.518
Support Satisfaction73 1 1 3 4 2 4 6 21 31 97.528
Support Improvement73 1 4 20 7 9 16 16 56.757
Company Loyalty72 1 2 3 2 6 5 7 23 23 87.178
Open Source Interest67 9 4 5 1 1 3 1 43 96.739

CategoryTotalYespercent
Considering new ILS79 11.27%
Considering new Interface79 00.00%
System Installed on time?79 7189.87%

Average Collection size: 88567

TypeCount
Public71
Academic5
School0
Consortium1
Special2

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00055
[3] 100,001-250,00014
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction74 2 1 7 3 12 19 19 11 76.847
ILS Functionality74 1 3 5 6 10 20 23 6 86.747
Print Functionality72 1 2 5 3 23 24 14 87.398
Electronic Functionality72 2 3 3 11 9 17 12 8 7 65.796
Company Satisfaction72 1 2 3 6 9 16 19 16 87.117
Support Satisfaction72 1 1 6 4 7 17 19 17 87.158
Support Improvement72 4 23 10 11 9 15 56.606
Company Loyalty68 1 1 1 1 4 9 7 10 16 18 96.908
Open Source Interest64 7 1 3 3 4 3 5 38 97.149

CategoryTotalYespercent
Considering new ILS75 11.33%
Considering new Interface75 79.33%
System Installed on time?75 6688.00%

Average Collection size: 212704

TypeCount
Public64
Academic5
School0
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00043
[3] 100,001-250,00012
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2013 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction54 1 3 3 2 7 14 13 11 76.897
ILS Functionality54 2 2 2 1 3 9 10 15 10 86.767
Print Functionality54 1 1 3 2 5 11 19 12 87.268
Electronic Functionality54 4 1 2 5 3 10 3 15 6 5 75.526
Company Satisfaction53 1 2 1 2 2 4 11 17 13 87.118
Support Satisfaction52 1 1 1 3 5 4 11 12 14 97.028
Support Improvement53 1 1 2 8 6 13 12 10 76.857
Company Loyalty52 2 2 1 3 4 1 10 12 17 97.008
Open Source Interest47 6 1 3 2 1 2 5 27 96.949

CategoryTotalYespercent
Considering new ILS54 11.85%
Considering new Interface54 23.70%
System Installed on time?54 4685.19%

Average Collection size: 186961

TypeCount
Public43
Academic5
School0
Consortium4
Special1

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00032
[3] 100,001-250,00011
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction85 9 4 3 9 8 23 20 9 76.217
ILS Functionality85 1 3 15 7 11 24 16 8 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction85 1 2 12 8 6 19 18 19 76.817
Support Satisfaction84 1 1 1 3 12 5 8 16 14 23 96.717
Support Improvement83 2 1 1 10 19 10 10 16 14 56.296
Company Loyalty82 5 1 1 10 5 4 16 19 21 96.657
Open Source Interest72 8 2 1 1 2 1 3 6 48 97.299

CategoryTotalYespercent
Considering new ILS89 00.00%
Considering new Interface89 33.37%
System Installed on time?89 7685.39%

Average Collection size: 1089334

TypeCount
Public80
Academic2
School1
Consortium3
Special1

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00060
[3] 100,001-250,00011
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0002
[6] over 10,000,0011



2011 Survey Results
Product: Evergreen -- Equinox Software Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction50 1 1 1 4 2 9 18 9 5 76.527
ILS Functionality49 1 1 2 3 3 8 20 8 3 76.297
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction50 2 3 2 4 4 5 21 9 86.908
Support Satisfaction50 2 1 3 5 7 5 17 10 86.868
Support Improvement48 2 1 1 16 6 4 12 6 56.276
Company Loyalty48 5 2 1 2 2 3 5 9 19 96.698
Open Source Interest38 3 1 1 2 1 2 1 27 97.539

CategoryTotalYespercent
Considering new ILS52 11.92%
Considering new Interface52 11.92%
System Installed on time?52 4484.62%

Average Collection size: 120847

TypeCount
Public49
Academic2
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00030
[3] 100,001-250,0006
[4] 250,001-1,000,0008
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


0 Responses for Evergreen -- Equinox Software in 2010

0 Responses for Evergreen -- Equinox Software in 2009

0 Responses for Evergreen -- Equinox Software in 2008

0 Responses for Evergreen -- Equinox Software in 2007

2020 : gen: 7.28 company 7.71 loyalty 7.67 support 7.86

2019 : gen: 6.74 company 7.29 loyalty 6.70 support 6.97

2018 : gen: 6.53 company 7.28 loyalty 6.68 support 7.17

2017 : gen: 7.17 company 7.22 loyalty 6.75 support 7.40

2016 : gen: 7.01 company 7.18 loyalty 6.91 support 7.13

2015 : gen: 7.33 company 7.51 loyalty 7.17 support 7.52

2014 : gen: 6.84 company 7.11 loyalty 6.90 support 7.15

2013 : gen: 6.89 company 7.11 loyalty 7.00 support 7.02

2012 : gen: 6.21 company 6.81 loyalty 6.65 support 6.71

2011 : gen: 6.52 company 6.90 loyalty 6.69 support 6.86

Comments (survey2020)

We already use an open-source ILS (Library type: Public; collection size: small; ils satisfaction: 9)

Any of the Evergreen ILS' shortcomings that I bore in mind are far more likely due to how our consortium has it configured, and not necessarily due to any shortcomings of Evergreen itself. (Library type: Public; collection size: medium; ils satisfaction: 5)

Have worked in both Koha and Evergreen environments; Koha is a superior product, in my opinion. (Library type: Public; collection size: medium; ils satisfaction: 7)

Already use an open source ILS (Library type: Public; collection size: medium; ils satisfaction: 9)

We're using Koha. (Library type: Theology; collection size: medium; ils satisfaction: 8)

On the open source question, we implemented an open source ILS at the start of 2020 as part of joining a consortium. It has made a huge differences in effectively dealing with the challenges that the pandemic presented. (Library type: Public; collection size: small; ils satisfaction: 9)

Evergreen ILS is a great step up from our previous system. When we need help, we can contact our vendor. Given that it is open-source, though, we are able to look through the code and find answers, solutions, and problems on our own much of the time. (Library type: Public; collection size: large; ils satisfaction: 8)

I have noticed that this software does not sort scanned items in a way that makes sense, like in direct order in which the items were scanned. From what I can tell it will arbitrarily appears on the list in no particular order. This makes it difficult to go back and find, as an example, listed scanned barcodes. (Library type: Public; collection size: medium; ils satisfaction: 7)

The support staff at Equinox has given us excellent service when we encountered issues with Evergreen. (Library type: Public; collection size: medium; ils satisfaction: 5)

Evergreen is an open source product which has enabled us to be very involved with the direction of features. Having Equinox as a support company allows us the benefit of paid support from subject matter experts when things get too difficult to handle in house or when we just require more people power to work out an issue. Our lead In-house Evergreen subject matter expert has contributed significant changes back to the project that many other libraries are now using. It has been an ideal relationship for us in a lot of ways. There are still challenges while using an open source ILS but I wouldn't say they are worse challenges than commercial ILS's. The difference with open source is, we have the power to do something about it rather than wait for the company to invest in our concerns or wishes. We usually run the latest stable version updated once or twice a year. We do this for two reasons. We receive feedback for development of the ILS from our staff to bring back to Evergreen project. We also have a local consortium that we are not participant in but also run Evergreen. The consortium runs a version or two behind us and we meet with them to give them a roadmap of what expectations or issues can be set with their next update. Libraries, helping libraries. This relationship with the consortium has opened up new opportunities as we have meetings with our neighbors on a regular basis now. Evergreen is the reason but many library issues are spoken about during those meetings and recommendations from personal experiences with vendors, services, etc. It has been a real win-win-win. It's worth noting that when I speak to librarians or data entry people about our ILS I get the same reaction. Once they understand how it handles data, it's a good product albeit confusing at times, but getting their head around it initially felt challenging they said. This didn't seem like unexpected feedback while changing to another ILS system. Hope that helps, have a great day. (Library type: Public; collection size: medium; ils satisfaction: 7)

We already are an open-source ILS. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

ILS