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Statistical Report for EOS.Web


2021 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 3 1 2 66.837
ILS Functionality6 1 1 1 3 87.008
Print Functionality6 1 4 1 88.008
Electronic Functionality6 1 1 1 1 2 86.007
Company Satisfaction6 1 3 2 76.677
Support Satisfaction6 1 1 2 2 87.008
Support Improvement0 00.00
Company Loyalty5 1 1 1 2 97.608
Open Source Interest6 1 2 1 1 1 13.835

CategoryTotalYespercent
Considering new ILS7 228.57%
Considering new Interface7 114.29%
System Installed on time?7 00.00%

Average Collection size: 36467

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0005
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 EOS.Web Responses by Sector
EOS.WeballAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS186.56 20000020
ILSFunctionality186.28 20000020
PrintFunctionality187.28 20000020
ElectronicFunctionality184.94 20000020
SatisfactionCustomerSupport187.39 20000020
CompanyLoyalty186.72 20000020



2020 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction18 1 1 3 1 5 6 1 86.567
ILS Functionality18 1 1 4 2 5 5 76.287
Print Functionality18 3 1 6 4 4 77.287
Electronic Functionality18 2 1 1 1 5 2 3 3 54.945
Company Satisfaction18 2 1 3 3 5 4 86.788
Support Satisfaction18 1 1 2 2 6 6 87.398
Support Improvement0 00.00
Company Loyalty18 3 2 5 4 4 76.727
Open Source Interest18 4 3 2 2 3 1 1 1 1 03.334

CategoryTotalYespercent
Considering new ILS18 422.22%
Considering new Interface18 15.56%
System Installed on time?18 00.00%

Average Collection size: 88018

TypeCount
Public0
Academic2
School2
Consortium0
Special3

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00011
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction30 1 1 3 5 2 5 11 2 86.307
ILS Functionality30 1 2 1 3 4 8 7 4 76.577
Print Functionality30 1 1 2 3 5 12 6 87.338
Electronic Functionality29 2 1 1 1 3 5 8 7 1 75.937
Company Satisfaction29 2 1 4 2 6 9 5 86.667
Support Satisfaction30 2 2 2 1 1 2 9 11 97.138
Support Improvement27 1 1 1 3 8 2 2 5 4 55.855
Company Loyalty29 2 1 1 1 4 3 1 4 7 5 85.937
Open Source Interest30 9 2 4 1 1 3 6 2 2 03.333

CategoryTotalYespercent
Considering new ILS30 1343.33%
Considering new Interface30 516.67%
System Installed on time?30 2790.00%

Average Collection size: 61545

TypeCount
Public1
Academic4
School1
Consortium0
Special4

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00017
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction31 2 4 6 5 9 5 86.977
ILS Functionality31 2 4 4 5 10 6 87.138
Print Functionality30 1 1 3 2 9 8 6 77.077
Electronic Functionality30 1 1 1 2 3 1 7 9 2 3 75.806
Company Satisfaction31 1 1 3 7 5 8 6 86.977
Support Satisfaction31 1 4 4 4 6 12 97.328
Support Improvement30 1 2 4 4 4 5 3 7 96.277
Company Loyalty31 2 3 1 1 4 5 2 5 8 96.166
Open Source Interest31 9 6 2 3 4 3 2 1 1 02.522

CategoryTotalYespercent
Considering new ILS31 516.13%
Considering new Interface31 39.68%
System Installed on time?31 2993.55%

Average Collection size: 47363

TypeCount
Public0
Academic5
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00022
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction24 4 10 7 3 77.387
ILS Functionality25 8 4 12 1 87.248
Print Functionality25 4 2 14 5 87.808
Electronic Functionality25 2 5 6 7 2 3 76.286
Company Satisfaction25 1 2 4 8 10 97.968
Support Satisfaction25 1 2 2 4 16 98.289
Support Improvement25 5 5 7 3 5 76.927
Company Loyalty24 1 3 2 4 4 10 97.468
Open Source Interest24 11 2 1 2 2 2 1 2 1 02.381

CategoryTotalYespercent
Considering new ILS25 00.00%
Considering new Interface25 624.00%
System Installed on time?25 25100.00%

Average Collection size: 115079

TypeCount
Public0
Academic4
School0
Consortium0
Special3

Size CategoryCount
[1] Under 10,0003
[2] 10,001-100,00013
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2016 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 2 1 1 4 7 12 4 86.848
ILS Functionality32 1 1 1 1 3 3 9 8 5 76.637
Print Functionality31 1 1 3 2 7 11 6 87.168
Electronic Functionality30 2 2 1 2 1 2 5 5 6 4 85.777
Company Satisfaction32 1 1 2 3 3 4 11 7 87.038
Support Satisfaction32 1 1 4 2 4 6 14 97.538
Support Improvement31 1 3 10 3 4 4 6 56.326
Company Loyalty32 3 1 1 2 4 5 8 8 86.568
Open Source Interest31 12 4 2 1 3 3 2 1 1 2 02.681

CategoryTotalYespercent
Considering new ILS32 618.75%
Considering new Interface32 39.38%
System Installed on time?32 2784.38%

Average Collection size: 79775

TypeCount
Public1
Academic8
School0
Consortium0
Special7

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00019
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction33 1 1 4 4 6 8 9 97.218
ILS Functionality33 1 2 3 2 8 8 9 97.218
Print Functionality33 1 2 3 8 7 12 97.648
Electronic Functionality31 1 2 2 1 2 2 3 8 6 4 75.977
Company Satisfaction33 1 2 6 3 12 9 87.488
Support Satisfaction33 1 6 4 3 19 98.009
Support Improvement31 1 1 8 3 4 5 9 96.907
Company Loyalty33 1 4 5 4 5 14 97.398
Open Source Interest33 10 5 3 2 4 4 2 1 1 1 02.702

CategoryTotalYespercent
Considering new ILS37 410.81%
Considering new Interface37 513.51%
System Installed on time?37 3286.49%

Average Collection size: 65164

TypeCount
Public0
Academic9
School0
Consortium0
Special5

Size CategoryCount
[1] Under 10,0004
[2] 10,001-100,00022
[3] 100,001-250,0001
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2014 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction45 1 1 2 3 9 11 11 7 76.877
ILS Functionality45 2 3 1 8 10 14 7 87.027
Print Functionality45 1 2 2 5 5 14 16 97.588
Electronic Functionality42 2 2 4 2 1 3 7 11 2 8 75.767
Company Satisfaction43 1 2 3 4 5 13 15 97.408
Support Satisfaction45 2 1 2 4 7 7 22 97.608
Support Improvement45 1 1 1 6 12 6 6 2 10 56.076
Company Loyalty45 3 2 2 1 2 3 3 5 8 16 96.518
Open Source Interest45 20 8 1 1 3 6 2 1 3 02.241

CategoryTotalYespercent
Considering new ILS46 919.57%
Considering new Interface46 715.22%
System Installed on time?46 4291.30%

Average Collection size: 67977

TypeCount
Public1
Academic10
School1
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00027
[3] 100,001-250,0006
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction39 1 1 1 3 5 10 8 10 77.107
ILS Functionality38 1 2 6 3 6 10 10 87.088
Print Functionality39 3 2 4 7 7 16 97.568
Electronic Functionality36 1 1 1 1 2 4 7 6 8 5 86.317
Company Satisfaction39 2 1 2 10 10 14 97.548
Support Satisfaction39 1 1 2 1 3 10 21 97.909
Support Improvement39 1 4 8 1 9 5 11 96.777
Company Loyalty38 3 2 1 2 5 9 16 97.268
Open Source Interest39 15 5 5 5 3 1 3 1 1 02.051

CategoryTotalYespercent
Considering new ILS39 615.38%
Considering new Interface39 820.51%
System Installed on time?39 3897.44%

Average Collection size: 64333

TypeCount
Public0
Academic6
School1
Consortium0
Special8

Size CategoryCount
[1] Under 10,0009
[2] 10,001-100,00020
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2012 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 3 6 15 8 4 76.957
ILS Functionality37 1 2 3 5 11 12 3 86.897
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 3 1 7 3 15 8 87.198
Support Satisfaction37 2 7 10 18 97.978
Support Improvement35 2 13 2 4 7 7 56.637
Company Loyalty37 2 1 2 2 1 7 8 14 97.148
Open Source Interest36 19 2 4 2 4 1 3 1 01.780

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 38.11%
System Installed on time?37 3594.59%

Average Collection size: 65360

TypeCount
Public1
Academic5
School2
Consortium0
Special5

Size CategoryCount
[1] Under 10,0007
[2] 10,001-100,00019
[3] 100,001-250,0005
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction20 1 4 10 5 87.958
ILS Functionality20 1 2 7 6 4 77.508
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction20 2 13 5 88.158
Support Satisfaction20 3 7 10 98.359
Support Improvement20 6 3 5 2 4 56.757
Company Loyalty20 1 1 6 12 98.359
Open Source Interest20 11 2 1 1 2 1 1 1 01.650

CategoryTotalYespercent
Considering new ILS20 15.00%
Considering new Interface20 00.00%
System Installed on time?20 1995.00%

Average Collection size: 34479

TypeCount
Public0
Academic0
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00012
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 1 4 1 86.888
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 1 1 4 1 86.758
Support Satisfaction8 1 1 5 1 86.888
Support Improvement8 1 2 1 1 2 1 56.137
Company Loyalty8 1 1 1 3 2 86.638
Open Source Interest8 2 2 2 1 1 02.502

CategoryTotalYespercent
Considering new ILS8 00.00%
Considering new Interface8 00.00%
System Installed on time?8 787.50%

Average Collection size: 45095

TypeCount
Public0
Academic1
School0
Consortium0
Special1

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010


4 Responses for EOS.Web in 2009


2008 Survey Results
Product: EOS.Web Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 2 2 77.718
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 2 2 2 77.718
Support Satisfaction7 1 1 2 3 98.008
Support Improvement0 not applicable
Company Loyalty7 1 1 1 1 1 2 96.717
Open Source Interest7 1 2 2 1 1 23.293

CategoryTotalYespercent
Considering new ILS7 00.00%
Considering new Interface7 00.00%
System Installed on time?7 7100.00%




3 Responses for EOS.Web in 2007

2021 : gen: 6.83 company 6.67 loyalty 7.60 support 7.00

2020 : gen: 6.56 company 6.78 loyalty 6.72 support 7.39

2019 : gen: 6.30 company 6.66 loyalty 5.93 support 7.13

2018 : gen: 6.97 company 6.97 loyalty 6.16 support 7.32

2017 : gen: 7.38 company 7.96 loyalty 7.46 support 8.28

2016 : gen: 6.84 company 7.03 loyalty 6.56 support 7.53

2015 : gen: 7.21 company 7.48 loyalty 7.39 support 8.00

2014 : gen: 6.87 company 7.40 loyalty 6.51 support 7.60

2013 : gen: 7.10 company 7.54 loyalty 7.26 support 7.90

2012 : gen: 6.95 company 7.19 loyalty 7.14 support 7.97

2011 : gen: 7.95 company 8.15 loyalty 8.35 support 8.35

2010 : gen: 6.88 company 6.75 loyalty 6.63 support 6.88

2008 : gen: 7.71 company 7.71 loyalty 6.71 support 8.00

Comments (survey2020)

In the coming year we are migrating to a new ILS and standing up a discovery tool. A complete re-work of how our users access informtion (Library type: Corporate; collection size: small; ils satisfaction: 1)

Making the transition from physical to electronic media is inhibited by lack of interest at higher echelons in our organization. Until that changes, we are unable to determine if our present ILS will adequately support electronic media. (Library type: Government Agency; collection size: small; ils satisfaction: 7)

ILS