Statistical Report for Destiny
| 2022 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 94 |
1 | | 2 | 4 | 1 | 7 | 8 | 20 | 27 | 24 | 8 | 7.18 | 8 |
|---|
| ILS Functionality | 94 |
| | 2 | 1 | 2 | 8 | 9 | 27 | 22 | 23 | 7 | 7.24 | 7 |
|---|
| Print Functionality | 93 |
| | 2 | | 2 | 4 | 9 | 16 | 31 | 29 | 8 | 7.60 | 8 |
|---|
| Electronic Functionality | 92 |
6 | 5 | 5 | 6 | 4 | 6 | 9 | 21 | 16 | 14 | 7 | 5.80 | 7 |
|---|
| Company Satisfaction | 91 |
1 | 1 | 3 | 3 | 1 | 8 | 11 | 16 | 27 | 20 | 8 | 6.97 | 8 |
|---|
| Support Satisfaction | 92 |
1 | 3 | 2 | | 3 | 8 | 5 | 14 | 28 | 28 | 8 | 7.21 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 92 |
2 | 1 | 3 | 4 | | 11 | 5 | 13 | 27 | 26 | 8 | 7.01 | 8 |
|---|
| Open Source Interest | 87 |
31 | 9 | 6 | 7 | 6 | 12 | 2 | 5 | 4 | 5 | 0 | 2.87 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 96 |
9 | 9.38% |
|---|
| Considering new Interface | 96 |
1 | 1.04% |
|---|
| System Installed on time? | 96 |
0 | 0.00% |
|---|
| Average Collection size: |
| 69320 |
|---|
| Type | Count |
|---|
| Public | 11 |
|---|
| Academic | 6 |
|---|
| School | 75 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 17 |
|---|
| [2] 10,001-100,000 | 55 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2021 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 67 |
| | | 1 | 1 | 7 | 3 | 23 | 12 | 20 | 7 | 7.42 | 7 |
|---|
| ILS Functionality | 67 |
| | | 1 | 1 | 6 | 9 | 16 | 19 | 15 | 8 | 7.31 | 8 |
|---|
| Print Functionality | 66 |
| | | | | 4 | 5 | 15 | 12 | 30 | 9 | 7.89 | 8 |
|---|
| Electronic Functionality | 65 |
3 | | 2 | 1 | 6 | 11 | 8 | 8 | 10 | 16 | 9 | 6.37 | 7 |
|---|
| Company Satisfaction | 65 |
| 1 | | 1 | 3 | 4 | 2 | 13 | 20 | 21 | 9 | 7.51 | 8 |
|---|
| Support Satisfaction | 66 |
| 2 | | 1 | 1 | 5 | 2 | 5 | 20 | 30 | 9 | 7.74 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 65 |
| 1 | | 2 | 2 | 2 | 6 | 10 | 17 | 25 | 9 | 7.57 | 8 |
|---|
| Open Source Interest | 53 |
20 | | 9 | 2 | 4 | 11 | 1 | 1 | 4 | | 0 | 2.83 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 68 |
3 | 4.41% |
|---|
| Considering new Interface | 68 |
0 | 0.00% |
|---|
| System Installed on time? | 68 |
0 | 0.00% |
|---|
| Average Collection size: |
| 289474 |
|---|
| Type | Count |
|---|
| Public | 10 |
|---|
| Academic | 3 |
|---|
| School | 45 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 13 |
|---|
| [2] 10,001-100,000 | 37 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 Destiny Responses by Sector |
|---|
| Destiny | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 90 | 7.50 |
6 | 6.50 | 0 | | 0 | | 20 | 7.40 | 0 | | 0 | | 61 | 7.67 | 1 | |
|---|
| ILSFunctionality | 90 | 7.50 |
6 | 6.50 | 0 | | 0 | | 20 | 7.50 | 0 | | 0 | | 61 | 7.72 | 1 | |
|---|
| PrintFunctionality | 89 | 8.00 |
6 | 7.17 | 0 | | 0 | | 20 | 7.75 | 0 | | 0 | | 60 | 8.22 | 1 | |
|---|
| ElectronicFunctionality | 85 | 6.42 |
6 | 4.33 | 0 | | 0 | | 17 | 6.06 | 0 | | 0 | | 59 | 6.88 | 1 | |
|---|
| SatisfactionCustomerSupport | 88 | 7.68 |
6 | 7.67 | 0 | | 0 | | 19 | 7.32 | 0 | | 0 | | 60 | 7.90 | 1 | |
|---|
| CompanyLoyalty | 90 | 7.49 |
6 | 6.33 | 0 | | 0 | | 20 | 6.80 | 0 | | 0 | | 61 | 7.89 | 1 | |
|---|
| 2020 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 90 |
| | 1 | 2 | 3 | 4 | 6 | 26 | 15 | 33 | 9 | 7.50 | 8 |
|---|
| ILS Functionality | 90 |
| | 2 | 3 | 3 | 2 | 5 | 23 | 19 | 33 | 9 | 7.50 | 8 |
|---|
| Print Functionality | 89 |
| | | 2 | 3 | 1 | 1 | 14 | 27 | 41 | 9 | 8.00 | 8 |
|---|
| Electronic Functionality | 85 |
4 | 3 | 4 | 1 | 4 | 9 | 8 | 18 | 9 | 25 | 9 | 6.42 | 7 |
|---|
| Company Satisfaction | 89 |
| | 2 | 2 | | 4 | 3 | 21 | 23 | 34 | 9 | 7.70 | 8 |
|---|
| Support Satisfaction | 88 |
| | 3 | | 1 | 3 | 9 | 16 | 19 | 37 | 9 | 7.68 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 90 |
5 | | 1 | | | 5 | 6 | 14 | 18 | 41 | 9 | 7.49 | 8 |
|---|
| Open Source Interest | 76 |
28 | 10 | 10 | 3 | 5 | 15 | 3 | 1 | | 1 | 0 | 2.21 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 94 |
7 | 7.45% |
|---|
| Considering new Interface | 94 |
0 | 0.00% |
|---|
| System Installed on time? | 94 |
0 | 0.00% |
|---|
| Average Collection size: |
| 870128 |
|---|
| Type | Count |
|---|
| Public | 21 |
|---|
| Academic | 6 |
|---|
| School | 63 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 21 |
|---|
| [2] 10,001-100,000 | 54 |
|---|
| [3] 100,001-250,000 | 3 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 1 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2019 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 113 |
| | 2 | 2 | 3 | 5 | 3 | 34 | 35 | 29 | 8 | 7.47 | 8 |
|---|
| ILS Functionality | 113 |
| 1 | 1 | 1 | 3 | 7 | 7 | 34 | 31 | 28 | 7 | 7.37 | 8 |
|---|
| Print Functionality | 113 |
| | | 2 | 3 | 3 | 3 | 18 | 43 | 41 | 8 | 7.88 | 8 |
|---|
| Electronic Functionality | 106 |
6 | 3 | 2 | 3 | 4 | 12 | 10 | 26 | 23 | 17 | 7 | 6.33 | 7 |
|---|
| Company Satisfaction | 112 |
| | 1 | 2 | 3 | 6 | 8 | 27 | 33 | 32 | 8 | 7.49 | 8 |
|---|
| Support Satisfaction | 111 |
1 | 1 | | 1 | 4 | 2 | 9 | 21 | 34 | 38 | 9 | 7.61 | 8 |
|---|
| Support Improvement | 108 |
1 | | 3 | 1 | 10 | 28 | 10 | 13 | 23 | 19 | 5 | 6.44 | 7 |
|---|
| Company Loyalty | 110 |
2 | 3 | | | 8 | 10 | 11 | 10 | 31 | 35 | 9 | 7.13 | 8 |
|---|
| Open Source Interest | 112 |
39 | 13 | 15 | 5 | 14 | 14 | 5 | 3 | 1 | 3 | 0 | 2.41 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 114 |
7 | 6.14% |
|---|
| Considering new Interface | 114 |
4 | 3.51% |
|---|
| System Installed on time? | 114 |
107 | 93.86% |
|---|
| Average Collection size: |
| 152483 |
|---|
| Type | Count |
|---|
| Public | 17 |
|---|
| Academic | 7 |
|---|
| School | 81 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 24 |
|---|
| [2] 10,001-100,000 | 73 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 201 |
1 | | 3 | 3 | 2 | 15 | 20 | 40 | 52 | 65 | 9 | 7.46 | 8 |
|---|
| ILS Functionality | 200 |
1 | | 2 | 5 | 6 | 7 | 27 | 36 | 59 | 57 | 8 | 7.38 | 8 |
|---|
| Print Functionality | 199 |
| 2 | | 3 | 4 | 6 | 13 | 35 | 50 | 86 | 9 | 7.81 | 8 |
|---|
| Electronic Functionality | 195 |
7 | 6 | 7 | 4 | 9 | 20 | 26 | 35 | 35 | 46 | 9 | 6.48 | 7 |
|---|
| Company Satisfaction | 199 |
| 1 | 2 | 2 | 6 | 12 | 16 | 39 | 49 | 72 | 9 | 7.56 | 8 |
|---|
| Support Satisfaction | 198 |
| | 3 | 1 | 6 | 12 | 20 | 35 | 44 | 77 | 9 | 7.59 | 8 |
|---|
| Support Improvement | 188 |
2 | 2 | 1 | 3 | 13 | 47 | 24 | 24 | 30 | 42 | 5 | 6.54 | 7 |
|---|
| Company Loyalty | 193 |
9 | 1 | 4 | 3 | 12 | 14 | 19 | 22 | 32 | 77 | 9 | 7.01 | 8 |
|---|
| Open Source Interest | 191 |
77 | 17 | 18 | 11 | 23 | 19 | 9 | 4 | 3 | 10 | 0 | 2.46 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 204 |
17 | 8.33% |
|---|
| Considering new Interface | 204 |
8 | 3.92% |
|---|
| System Installed on time? | 204 |
193 | 94.61% |
|---|
| Average Collection size: |
| 41067 |
|---|
| Type | Count |
|---|
| Public | 31 |
|---|
| Academic | 6 |
|---|
| School | 158 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 40 |
|---|
| [2] 10,001-100,000 | 125 |
|---|
| [3] 100,001-250,000 | 4 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 312 |
2 | 1 | 1 | 5 | 7 | 13 | 34 | 63 | 104 | 82 | 8 | 7.46 | 8 |
|---|
| ILS Functionality | 310 |
2 | 1 | 3 | 7 | 10 | 10 | 42 | 56 | 114 | 65 | 8 | 7.29 | 8 |
|---|
| Print Functionality | 309 |
2 | | | 1 | 8 | 3 | 21 | 52 | 103 | 119 | 9 | 7.88 | 8 |
|---|
| Electronic Functionality | 303 |
10 | 6 | 6 | 7 | 16 | 35 | 40 | 55 | 68 | 60 | 8 | 6.56 | 7 |
|---|
| Company Satisfaction | 309 |
1 | | 3 | 3 | 11 | 13 | 20 | 55 | 101 | 102 | 9 | 7.62 | 8 |
|---|
| Support Satisfaction | 304 |
1 | 1 | 4 | 4 | 9 | 9 | 24 | 56 | 79 | 117 | 9 | 7.64 | 8 |
|---|
| Support Improvement | 295 |
3 | 2 | 3 | 3 | 28 | 95 | 19 | 38 | 39 | 65 | 5 | 6.38 | 6 |
|---|
| Company Loyalty | 301 |
6 | 3 | 4 | 5 | 14 | 23 | 15 | 48 | 73 | 110 | 9 | 7.30 | 8 |
|---|
| Open Source Interest | 300 |
115 | 37 | 36 | 19 | 30 | 29 | 10 | 12 | 6 | 6 | 0 | 2.26 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 313 |
12 | 3.83% |
|---|
| Considering new Interface | 313 |
10 | 3.19% |
|---|
| System Installed on time? | 313 |
288 | 92.01% |
|---|
| Average Collection size: |
| 61607 |
|---|
| Type | Count |
|---|
| Public | 30 |
|---|
| Academic | 8 |
|---|
| School | 267 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 65 |
|---|
| [2] 10,001-100,000 | 202 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 611 |
1 | 5 | 7 | 2 | 14 | 26 | 45 | 137 | 200 | 174 | 8 | 7.54 | 8 |
|---|
| ILS Functionality | 602 |
| 3 | 11 | 5 | 13 | 29 | 58 | 119 | 211 | 153 | 8 | 7.45 | 8 |
|---|
| Print Functionality | 609 |
| | 3 | 6 | 15 | 17 | 26 | 92 | 215 | 235 | 9 | 7.89 | 8 |
|---|
| Electronic Functionality | 574 |
9 | 8 | 7 | 18 | 31 | 69 | 75 | 105 | 123 | 129 | 9 | 6.75 | 7 |
|---|
| Company Satisfaction | 610 |
2 | 1 | 3 | 9 | 18 | 26 | 43 | 110 | 200 | 198 | 8 | 7.62 | 8 |
|---|
| Support Satisfaction | 594 |
6 | 4 | 6 | 9 | 22 | 28 | 32 | 92 | 164 | 231 | 9 | 7.57 | 8 |
|---|
| Support Improvement | 573 |
7 | 2 | 5 | 6 | 57 | 149 | 49 | 68 | 104 | 126 | 5 | 6.53 | 7 |
|---|
| Company Loyalty | 590 |
20 | 7 | 8 | 4 | 30 | 42 | 37 | 73 | 150 | 219 | 9 | 7.24 | 8 |
|---|
| Open Source Interest | 568 |
216 | 57 | 54 | 36 | 78 | 61 | 26 | 13 | 14 | 13 | 0 | 2.40 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 621 |
21 | 3.38% |
|---|
| Considering new Interface | 621 |
25 | 4.03% |
|---|
| System Installed on time? | 621 |
562 | 90.50% |
|---|
| Average Collection size: |
| 44857 |
|---|
| Type | Count |
|---|
| Public | 61 |
|---|
| Academic | 8 |
|---|
| School | 539 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 118 |
|---|
| [2] 10,001-100,000 | 360 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 131 |
| | | 3 | 5 | 8 | 17 | 24 | 40 | 34 | 8 | 7.37 | 8 |
|---|
| ILS Functionality | 131 |
| | 2 | | 5 | 10 | 17 | 28 | 39 | 30 | 8 | 7.28 | 8 |
|---|
| Print Functionality | 129 |
1 | | | | 4 | 11 | 6 | 27 | 33 | 47 | 9 | 7.62 | 8 |
|---|
| Electronic Functionality | 124 |
2 | 1 | 7 | 9 | 8 | 18 | 16 | 28 | 13 | 22 | 7 | 6.11 | 7 |
|---|
| Company Satisfaction | 129 |
| | 1 | | 4 | 7 | 13 | 31 | 39 | 34 | 8 | 7.49 | 8 |
|---|
| Support Satisfaction | 129 |
| | | 3 | 10 | 2 | 13 | 23 | 33 | 45 | 9 | 7.50 | 8 |
|---|
| Support Improvement | 118 |
4 | | 2 | 3 | 8 | 33 | 9 | 21 | 12 | 26 | 5 | 6.28 | 7 |
|---|
| Company Loyalty | 126 |
4 | 4 | | 2 | 6 | 11 | 8 | 18 | 25 | 48 | 9 | 7.10 | 8 |
|---|
| Open Source Interest | 123 |
59 | 9 | 16 | 3 | 17 | 7 | 4 | 4 | 3 | 1 | 0 | 1.93 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 137 |
11 | 8.03% |
|---|
| Considering new Interface | 137 |
5 | 3.65% |
|---|
| System Installed on time? | 137 |
122 | 89.05% |
|---|
| Average Collection size: |
| 183623 |
|---|
| Type | Count |
|---|
| Public | 45 |
|---|
| Academic | 4 |
|---|
| School | 84 |
|---|
| Consortium | 1 |
|---|
| Special | 1 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 15 |
|---|
| [2] 10,001-100,000 | 98 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 120 |
| | 4 | 6 | 3 | 5 | 9 | 23 | 41 | 29 | 8 | 7.22 | 8 |
|---|
| ILS Functionality | 120 |
| 2 | 5 | 3 | 5 | 2 | 8 | 24 | 42 | 29 | 8 | 7.20 | 8 |
|---|
| Print Functionality | 120 |
1 | 1 | 2 | 2 | | 4 | 8 | 19 | 43 | 40 | 8 | 7.63 | 8 |
|---|
| Electronic Functionality | 115 |
8 | 3 | 1 | 4 | 5 | 14 | 15 | 25 | 28 | 12 | 8 | 6.12 | 7 |
|---|
| Company Satisfaction | 119 |
1 | 1 | 4 | 1 | 2 | 5 | 9 | 20 | 39 | 37 | 8 | 7.43 | 8 |
|---|
| Support Satisfaction | 118 |
1 | 1 | 3 | 2 | 3 | 8 | 7 | 18 | 31 | 44 | 9 | 7.43 | 8 |
|---|
| Support Improvement | 113 |
2 | | 4 | 3 | 10 | 41 | 8 | 13 | 11 | 21 | 5 | 6.00 | 5 |
|---|
| Company Loyalty | 117 |
5 | 6 | 1 | 1 | 6 | 9 | 5 | 16 | 22 | 46 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 112 |
48 | 15 | 12 | 3 | 13 | 11 | 1 | 2 | 4 | 3 | 0 | 2.09 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 122 |
13 | 10.66% |
|---|
| Considering new Interface | 122 |
5 | 4.10% |
|---|
| System Installed on time? | 122 |
113 | 92.62% |
|---|
| Average Collection size: |
| 155840 |
|---|
| Type | Count |
|---|
| Public | 33 |
|---|
| Academic | 4 |
|---|
| School | 81 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 19 |
|---|
| [2] 10,001-100,000 | 80 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 363 |
1 | | | | 2 | 13 | 30 | 80 | 133 | 104 | 8 | 7.75 | 8 |
|---|
| ILS Functionality | 363 |
1 | | 3 | 1 | 4 | 15 | 22 | 93 | 139 | 85 | 8 | 7.60 | 8 |
|---|
| Print Functionality | 362 |
| | | 1 | 2 | 6 | 13 | 58 | 120 | 162 | 9 | 8.13 | 8 |
|---|
| Electronic Functionality | 333 |
6 | | 6 | 7 | 9 | 42 | 49 | 83 | 79 | 52 | 7 | 6.77 | 7 |
|---|
| Company Satisfaction | 362 |
| 1 | 3 | 3 | 4 | 8 | 18 | 67 | 133 | 125 | 8 | 7.84 | 8 |
|---|
| Support Satisfaction | 360 |
1 | 2 | 4 | 3 | 3 | 15 | 21 | 61 | 101 | 149 | 9 | 7.80 | 8 |
|---|
| Support Improvement | 346 |
5 | 4 | 2 | 3 | 12 | 121 | 25 | 36 | 71 | 67 | 5 | 6.48 | 7 |
|---|
| Company Loyalty | 355 |
8 | 3 | 1 | 2 | 4 | 19 | 18 | 48 | 89 | 163 | 9 | 7.73 | 8 |
|---|
| Open Source Interest | 346 |
154 | 33 | 28 | 20 | 25 | 60 | 13 | 5 | 4 | 4 | 0 | 2.11 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 368 |
5 | 1.36% |
|---|
| Considering new Interface | 368 |
4 | 1.09% |
|---|
| System Installed on time? | 368 |
337 | 91.58% |
|---|
| Average Collection size: |
| 37635 |
|---|
| Type | Count |
|---|
| Public | 26 |
|---|
| Academic | 2 |
|---|
| School | 335 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 61 |
|---|
| [2] 10,001-100,000 | 248 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 2 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 48 |
| | | 1 | 2 | 4 | 6 | 11 | 16 | 8 | 8 | 7.17 | 8 |
|---|
| ILS Functionality | 47 |
1 | | 1 | 3 | 2 | 3 | 4 | 15 | 14 | 4 | 7 | 6.62 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 48 |
| | | | 2 | 2 | 2 | 10 | 20 | 12 | 8 | 7.67 | 8 |
|---|
| Support Satisfaction | 48 |
| | | | 1 | 2 | 1 | 7 | 17 | 20 | 9 | 8.02 | 8 |
|---|
| Support Improvement | 46 |
| | | | 1 | 14 | 3 | 10 | 12 | 6 | 5 | 6.78 | 7 |
|---|
| Company Loyalty | 48 |
1 | 2 | 3 | 1 | 3 | 4 | 3 | 6 | 8 | 17 | 9 | 6.67 | 8 |
|---|
| Open Source Interest | 48 |
18 | 6 | 7 | 3 | 6 | 3 | 2 | 1 | | 2 | 0 | 2.19 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 49 |
8 | 16.33% |
|---|
| Considering new Interface | 49 |
3 | 6.12% |
|---|
| System Installed on time? | 49 |
46 | 93.88% |
|---|
| Average Collection size: |
| 60496 |
|---|
| Type | Count |
|---|
| Public | 36 |
|---|
| Academic | 3 |
|---|
| School | 10 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 40 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2011 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 37 |
1 | | 1 | 2 | | 1 | 5 | 10 | 8 | 9 | 7 | 6.97 | 7 |
|---|
| ILS Functionality | 36 |
| 1 | 1 | 1 | 1 | 3 | 6 | 12 | 5 | 6 | 7 | 6.64 | 7 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 37 |
| | 1 | | | 3 | 6 | 10 | 8 | 9 | 7 | 7.24 | 7 |
|---|
| Support Satisfaction | 37 |
1 | | | 1 | 1 | 2 | 5 | 5 | 12 | 10 | 8 | 7.24 | 8 |
|---|
| Support Improvement | 35 |
1 | | | 1 | 2 | 14 | 2 | 4 | 4 | 7 | 5 | 6.17 | 5 |
|---|
| Company Loyalty | 37 |
3 | | 2 | | 2 | 3 | 3 | 9 | 4 | 11 | 9 | 6.46 | 7 |
|---|
| Open Source Interest | 37 |
7 | 6 | 7 | 5 | 1 | 3 | 1 | 3 | 1 | 3 | 0 | 3.14 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 37 |
5 | 13.51% |
|---|
| Considering new Interface | 37 |
2 | 5.41% |
|---|
| System Installed on time? | 37 |
34 | 91.89% |
|---|
| Average Collection size: |
| 74155 |
|---|
| Type | Count |
|---|
| Public | 22 |
|---|
| Academic | 1 |
|---|
| School | 14 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 5 |
|---|
| [2] 10,001-100,000 | 25 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2010 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 23 |
| 1 | 1 | 1 | 1 | 2 | 2 | 1 | 12 | 2 | 8 | 6.65 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 23 |
| 1 | 3 | 1 | | 2 | | 6 | 6 | 4 | 7 | 6.35 | 7 |
|---|
| Support Satisfaction | 23 |
| 1 | 1 | 1 | 2 | 1 | 1 | 5 | 8 | 3 | 8 | 6.57 | 7 |
|---|
| Support Improvement | 23 |
| | 2 | 2 | 1 | 7 | 1 | 1 | 6 | 3 | 5 | 5.96 | 5 |
|---|
| Company Loyalty | 23 |
3 | | 1 | 1 | 1 | 2 | | 3 | 8 | 4 | 8 | 6.09 | 8 |
|---|
| Open Source Interest | 23 |
6 | 5 | 3 | 1 | 1 | | 3 | 1 | | 3 | 0 | 3.04 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 23 |
2 | 8.70% |
|---|
| Considering new Interface | 23 |
1 | 4.35% |
|---|
| System Installed on time? | 23 |
22 | 95.65% |
|---|
| Average Collection size: |
| 20091 |
|---|
| Type | Count |
|---|
| Public | 15 |
|---|
| Academic | 0 |
|---|
| School | 8 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 2 |
|---|
| [2] 10,001-100,000 | 18 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 0 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2009 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 15 |
| 1 | | | | 1 | 1 | 3 | 6 | 3 | 8 | 7.20 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 15 |
| 1 | | | | 1 | 1 | 2 | 5 | 5 | 8 | 7.40 | 8 |
|---|
| Support Satisfaction | 15 |
| 1 | | | | 1 | | 2 | 6 | 5 | 8 | 7.53 | 8 |
|---|
| Support Improvement | 14 |
1 | | 1 | | | 5 | | | 3 | 4 | 5 | 6.21 | 8 |
|---|
| Company Loyalty | 15 |
2 | | | | | | | 5 | 3 | 5 | 7 | 6.93 | 8 |
|---|
| Open Source Interest | 15 |
7 | 1 | | 3 | | 1 | | 2 | | 1 | 0 | 2.53 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 15 |
2 | 13.33% |
|---|
| Considering new Interface | 15 |
0 | 0.00% |
|---|
| System Installed on time? | 15 |
14 | 93.33% |
|---|
| 2008 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | 1 | | 1 | 2 | 3 | 1 | 8 | 7.13 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | | | | | 1 | | 3 | 4 | 9 | 8.25 | 9 |
|---|
| Support Satisfaction | 8 |
| | | | | 1 | 1 | 1 | 4 | 1 | 8 | 7.38 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 8 |
| | | 1 | | 1 | | 1 | 2 | 3 | 9 | 7.25 | 8 |
|---|
| Open Source Interest | 7 |
| 1 | 2 | | 1 | | 1 | 2 | | | 2 | 4.14 | 4 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
1 | 12.50% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| 2007 Survey Results |
| Product: Destiny |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | | | 3 | | 4 | | 8 | 7.14 | 8 |
|---|
| ILS Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 10 |
| | | 1 | | | 2 | 1 | 4 | 2 | 8 | 7.20 | 8 |
|---|
| Support Satisfaction | 10 |
| | | 1 | | 1 | 2 | | 3 | 3 | 8 | 7.10 | 8 |
|---|
| Support Improvement | 0 |
not applicable |
|---|
| Company Loyalty | 10 |
| | | | | 3 | 1 | 2 | 1 | 3 | 5 | 7.00 | 7 |
|---|
| Open Source Interest | 10 |
2 | 1 | 1 | | 1 | 1 | 1 | 1 | 2 | | 0 | 4.10 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
2 | 20.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
1 | 10.00% |
|---|
2022 : gen: 7.18 company 6.97 loyalty 7.01 support 7.21
2021 : gen: 7.42 company 7.51 loyalty 7.57 support 7.74
2020 : gen: 7.50 company 7.70 loyalty 7.49 support 7.68
2019 : gen: 7.47 company 7.49 loyalty 7.13 support 7.61
2018 : gen: 7.46 company 7.56 loyalty 7.01 support 7.59
2017 : gen: 7.46 company 7.62 loyalty 7.30 support 7.64
2016 : gen: 7.54 company 7.62 loyalty 7.24 support 7.57
2015 : gen: 7.37 company 7.49 loyalty 7.10 support 7.50
2014 : gen: 7.22 company 7.43 loyalty 6.94 support 7.43
2013 : gen: 7.75 company 7.84 loyalty 7.73 support 7.80
2012 : gen: 7.17 company 7.67 loyalty 6.67 support 8.02
2011 : gen: 6.97 company 7.24 loyalty 6.46 support 7.24
2010 : gen: 6.65 company 6.35 loyalty 6.09 support 6.57
2009 : gen: 7.20 company 7.40 loyalty 6.93 support 7.53
2008 : gen: 7.13 company 8.25 loyalty 7.25 support 7.38
2007 : gen: 7.14 company 7.20 loyalty 7.00 support 7.10
Comments (survey2020)
This is my first time to hear about NISO Open Discovery. Will you kindly give me more information on this product?
(Library type: Academic; collection size: medium; ils satisfaction: 7)
I don't make the decisions. The district buys the software and we just use it, but I like Destiny.
(Library type: School; collection size: small; ils satisfaction: 9)
I don’t really have the decision making ability for open source ils and wouldn’t even know where to start if I did.
(Library type: School; collection size: small; ils satisfaction: 8)
We do not use any electronic resources in our ILS which is why I marked it a 5, but wish there were an N/A response to that question. I really like using Follett Destiny but wish my Tech Dept was up to snuff in helping me resolve issues but they are not. It's felt harder to get help in pandemic times from Follett.
(Library type: School; collection size: very small; ils satisfaction: 9)
As the price increases with Follett Destiny, I am more interested in looking at alternatives. However, I have not found anything out there that would function the same while not taking up too much of my time.
(Library type: School; collection size: small; ils satisfaction: 8)
Our district makes decisions as to which ILS our library uses. Hopefully, this decision is made with input from the teacher librarians, but is mostly determined by the cost of the system.
(Library type: School; collection size: small; ils satisfaction: 8)
Unfortunately i didn't understand most of the questions or language in this survey.
(Library type: School; collection size: very small; ils satisfaction: 7)
We have no undergraduate students...need an N/A option.
(Library type: Academic; collection size: very small; ils satisfaction: 6)
Destiny is a very good product, but is expensive. In a typical year, we spend the same amount or more on our Destiny subscription than on new books. Customer service and tech support is excellent. Reports are very good, and the catalog and circulation functions work well. One confusing aspect is the hierarchy of permissions for library staff in Destiny. We are a very small library staff of 3 people. We do it all and often need multiple logins to do everything. It would be beneficial to have at least one "all powerful" login. I feel they often roll out new products at a very inconvenient time - in August when school is starting for us. We are hosted, so updates happen automatically. I have had an update occur over a weekend, and when I start my lessons Monday morning, the interface is different and my written instructions are no longer correct. :-( Sometimes Destiny has rolled out new products that still have too many flaws / bugs in my opinion. Their app isn't good, and their e-reader is very clunky, especially compared to the excellent of Overdrive's apps (Libby, Sora) and other products.
(Library type: School; collection size: small; ils satisfaction: 8)
We used Evergreen, an open source ILS. It was terrible. I was so happy to switch to Follett.
(Library type: School; collection size: very small; ils satisfaction: 8)
Spellings need to be precise mostly, so a "did you mean...?" addition would be nice, especially in our middle school. The mobile app doesn't work, for patrons or librarians.
(Library type: School; collection size: very small; ils satisfaction: 5)
[...]
(Library type: Public; collection size: medium; ils satisfaction: 9)
I basically like the ease of using the system, I would, however like it to be more public library oriented as opposed to the school format. There are some features, like patron check-out history, that would be useful, and some reports that I am unable to generate as needed,.
(Library type: Public; collection size: very small; ils satisfaction: 7)
This library is a public library inside a school. The library system is more for school than public. Since we are public and are part of the [...] interloan program this system makes double of the work load because it will not work with the MelCat program. It's better if we were a selfish library and kept things to just this library. I can't get a simple report for state aid that should take less than five minutes. Instead I have to go into each material type pretend I'm going to delete the material to get the count for each material which takes way longer and I can accidently delete all the material in that type. Crazy!!
(Library type: Public; collection size: small; ils satisfaction: 5)
The support staff was amazing to work with and all issues were resolved quickly.
(Library type: School; collection size: very small; ils satisfaction: 7)
[...] has been a long-time early adopter and found that Follett responds quickly to proposed changes and upgrades.
(Library type: School; collection size: medium; ils satisfaction: 9)