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Statistical Report for Destiny

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Destiny Responses by Sector
DestinyallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS907.50 66.5000207.4000617.671
ILSFunctionality907.50 66.5000207.5000617.721
PrintFunctionality898.00 67.1700207.7500608.221
ElectronicFunctionality856.42 64.3300176.0600596.881
SatisfactionCustomerSupport887.68 67.6700197.3200607.901
CompanyLoyalty907.49 66.3300206.8000617.891



2020 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction90 1 2 3 4 6 26 15 33 97.508
ILS Functionality90 2 3 3 2 5 23 19 33 97.508
Print Functionality89 2 3 1 1 14 27 41 98.008
Electronic Functionality85 4 3 4 1 4 9 8 18 9 25 96.427
Company Satisfaction89 2 2 4 3 21 23 34 97.708
Support Satisfaction88 3 1 3 9 16 19 37 97.688
Support Improvement0 00.00
Company Loyalty90 5 1 5 6 14 18 41 97.498
Open Source Interest76 28 10 10 3 5 15 3 1 1 02.212

CategoryTotalYespercent
Considering new ILS94 77.45%
Considering new Interface94 00.00%
System Installed on time?94 00.00%

Average Collection size: 870128

TypeCount
Public21
Academic6
School63
Consortium1
Special1

Size CategoryCount
[1] Under 10,00021
[2] 10,001-100,00054
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0011



2019 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction113 2 2 3 5 3 34 35 29 87.478
ILS Functionality113 1 1 1 3 7 7 34 31 28 77.378
Print Functionality113 2 3 3 3 18 43 41 87.888
Electronic Functionality106 6 3 2 3 4 12 10 26 23 17 76.337
Company Satisfaction112 1 2 3 6 8 27 33 32 87.498
Support Satisfaction111 1 1 1 4 2 9 21 34 38 97.618
Support Improvement108 1 3 1 10 28 10 13 23 19 56.447
Company Loyalty110 2 3 8 10 11 10 31 35 97.138
Open Source Interest112 39 13 15 5 14 14 5 3 1 3 02.412

CategoryTotalYespercent
Considering new ILS114 76.14%
Considering new Interface114 43.51%
System Installed on time?114 10793.86%

Average Collection size: 152483

TypeCount
Public17
Academic7
School81
Consortium1
Special1

Size CategoryCount
[1] Under 10,00024
[2] 10,001-100,00073
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2018 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction201 1 3 3 2 15 20 40 52 65 97.468
ILS Functionality200 1 2 5 6 7 27 36 59 57 87.388
Print Functionality199 2 3 4 6 13 35 50 86 97.818
Electronic Functionality195 7 6 7 4 9 20 26 35 35 46 96.487
Company Satisfaction199 1 2 2 6 12 16 39 49 72 97.568
Support Satisfaction198 3 1 6 12 20 35 44 77 97.598
Support Improvement188 2 2 1 3 13 47 24 24 30 42 56.547
Company Loyalty193 9 1 4 3 12 14 19 22 32 77 97.018
Open Source Interest191 77 17 18 11 23 19 9 4 3 10 02.462

CategoryTotalYespercent
Considering new ILS204 178.33%
Considering new Interface204 83.92%
System Installed on time?204 19394.61%

Average Collection size: 41067

TypeCount
Public31
Academic6
School158
Consortium2
Special0

Size CategoryCount
[1] Under 10,00040
[2] 10,001-100,000125
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2017 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction312 2 1 1 5 7 13 34 63 104 82 87.468
ILS Functionality310 2 1 3 7 10 10 42 56 114 65 87.298
Print Functionality309 2 1 8 3 21 52 103 119 97.888
Electronic Functionality303 10 6 6 7 16 35 40 55 68 60 86.567
Company Satisfaction309 1 3 3 11 13 20 55 101 102 97.628
Support Satisfaction304 1 1 4 4 9 9 24 56 79 117 97.648
Support Improvement295 3 2 3 3 28 95 19 38 39 65 56.386
Company Loyalty301 6 3 4 5 14 23 15 48 73 110 97.308
Open Source Interest300 115 37 36 19 30 29 10 12 6 6 02.261

CategoryTotalYespercent
Considering new ILS313 123.83%
Considering new Interface313 103.19%
System Installed on time?313 28892.01%

Average Collection size: 61607

TypeCount
Public30
Academic8
School267
Consortium1
Special0

Size CategoryCount
[1] Under 10,00065
[2] 10,001-100,000202
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2016 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction611 1 5 7 2 14 26 45 137 200 174 87.548
ILS Functionality602 3 11 5 13 29 58 119 211 153 87.458
Print Functionality609 3 6 15 17 26 92 215 235 97.898
Electronic Functionality574 9 8 7 18 31 69 75 105 123 129 96.757
Company Satisfaction610 2 1 3 9 18 26 43 110 200 198 87.628
Support Satisfaction594 6 4 6 9 22 28 32 92 164 231 97.578
Support Improvement573 7 2 5 6 57 149 49 68 104 126 56.537
Company Loyalty590 20 7 8 4 30 42 37 73 150 219 97.248
Open Source Interest568 216 57 54 36 78 61 26 13 14 13 02.402

CategoryTotalYespercent
Considering new ILS621 213.38%
Considering new Interface621 254.03%
System Installed on time?621 56290.50%

Average Collection size: 44857

TypeCount
Public61
Academic8
School539
Consortium1
Special1

Size CategoryCount
[1] Under 10,000118
[2] 10,001-100,000360
[3] 100,001-250,0007
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2015 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction131 3 5 8 17 24 40 34 87.378
ILS Functionality131 2 5 10 17 28 39 30 87.288
Print Functionality129 1 4 11 6 27 33 47 97.628
Electronic Functionality124 2 1 7 9 8 18 16 28 13 22 76.117
Company Satisfaction129 1 4 7 13 31 39 34 87.498
Support Satisfaction129 3 10 2 13 23 33 45 97.508
Support Improvement118 4 2 3 8 33 9 21 12 26 56.287
Company Loyalty126 4 4 2 6 11 8 18 25 48 97.108
Open Source Interest123 59 9 16 3 17 7 4 4 3 1 01.931

CategoryTotalYespercent
Considering new ILS137 118.03%
Considering new Interface137 53.65%
System Installed on time?137 12289.05%

Average Collection size: 183623

TypeCount
Public45
Academic4
School84
Consortium1
Special1

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00098
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2014 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction120 4 6 3 5 9 23 41 29 87.228
ILS Functionality120 2 5 3 5 2 8 24 42 29 87.208
Print Functionality120 1 1 2 2 4 8 19 43 40 87.638
Electronic Functionality115 8 3 1 4 5 14 15 25 28 12 86.127
Company Satisfaction119 1 1 4 1 2 5 9 20 39 37 87.438
Support Satisfaction118 1 1 3 2 3 8 7 18 31 44 97.438
Support Improvement113 2 4 3 10 41 8 13 11 21 56.005
Company Loyalty117 5 6 1 1 6 9 5 16 22 46 96.948
Open Source Interest112 48 15 12 3 13 11 1 2 4 3 02.091

CategoryTotalYespercent
Considering new ILS122 1310.66%
Considering new Interface122 54.10%
System Installed on time?122 11392.62%

Average Collection size: 155840

TypeCount
Public33
Academic4
School81
Consortium2
Special0

Size CategoryCount
[1] Under 10,00019
[2] 10,001-100,00080
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2013 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction363 1 2 13 30 80 133 104 87.758
ILS Functionality363 1 3 1 4 15 22 93 139 85 87.608
Print Functionality362 1 2 6 13 58 120 162 98.138
Electronic Functionality333 6 6 7 9 42 49 83 79 52 76.777
Company Satisfaction362 1 3 3 4 8 18 67 133 125 87.848
Support Satisfaction360 1 2 4 3 3 15 21 61 101 149 97.808
Support Improvement346 5 4 2 3 12 121 25 36 71 67 56.487
Company Loyalty355 8 3 1 2 4 19 18 48 89 163 97.738
Open Source Interest346 154 33 28 20 25 60 13 5 4 4 02.111

CategoryTotalYespercent
Considering new ILS368 51.36%
Considering new Interface368 41.09%
System Installed on time?368 33791.58%

Average Collection size: 37635

TypeCount
Public26
Academic2
School335
Consortium2
Special0

Size CategoryCount
[1] Under 10,00061
[2] 10,001-100,000248
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0002
[6] over 10,000,0010



2012 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction48 1 2 4 6 11 16 8 87.178
ILS Functionality47 1 1 3 2 3 4 15 14 4 76.627
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction48 2 2 2 10 20 12 87.678
Support Satisfaction48 1 2 1 7 17 20 98.028
Support Improvement46 1 14 3 10 12 6 56.787
Company Loyalty48 1 2 3 1 3 4 3 6 8 17 96.678
Open Source Interest48 18 6 7 3 6 3 2 1 2 02.192

CategoryTotalYespercent
Considering new ILS49 816.33%
Considering new Interface49 36.12%
System Installed on time?49 4693.88%

Average Collection size: 60496

TypeCount
Public36
Academic3
School10
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00040
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction37 1 1 2 1 5 10 8 9 76.977
ILS Functionality36 1 1 1 1 3 6 12 5 6 76.647
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction37 1 3 6 10 8 9 77.247
Support Satisfaction37 1 1 1 2 5 5 12 10 87.248
Support Improvement35 1 1 2 14 2 4 4 7 56.175
Company Loyalty37 3 2 2 3 3 9 4 11 96.467
Open Source Interest37 7 6 7 5 1 3 1 3 1 3 03.142

CategoryTotalYespercent
Considering new ILS37 513.51%
Considering new Interface37 25.41%
System Installed on time?37 3491.89%

Average Collection size: 74155

TypeCount
Public22
Academic1
School14
Consortium0
Special0

Size CategoryCount
[1] Under 10,0005
[2] 10,001-100,00025
[3] 100,001-250,0001
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 1 2 2 1 12 2 86.658
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 3 1 2 6 6 4 76.357
Support Satisfaction23 1 1 1 2 1 1 5 8 3 86.577
Support Improvement23 2 2 1 7 1 1 6 3 55.965
Company Loyalty23 3 1 1 1 2 3 8 4 86.098
Open Source Interest23 6 5 3 1 1 3 1 3 03.042

CategoryTotalYespercent
Considering new ILS23 28.70%
Considering new Interface23 14.35%
System Installed on time?23 2295.65%

Average Collection size: 20091

TypeCount
Public15
Academic0
School8
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00018
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction15 1 1 1 3 6 3 87.208
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction15 1 1 1 2 5 5 87.408
Support Satisfaction15 1 1 2 6 5 87.538
Support Improvement14 1 1 5 3 4 56.218
Company Loyalty15 2 5 3 5 76.938
Open Source Interest15 7 1 3 1 2 1 02.531

CategoryTotalYespercent
Considering new ILS15 213.33%
Considering new Interface15 00.00%
System Installed on time?15 1493.33%





2008 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 1 1 2 3 1 87.138
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 1 3 4 98.259
Support Satisfaction8 1 1 1 4 1 87.388
Support Improvement0 not applicable
Company Loyalty8 1 1 1 2 3 97.258
Open Source Interest7 1 2 1 1 2 24.144

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 112.50%
System Installed on time?8 787.50%





2007 Survey Results
Product: Destiny Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 3 4 87.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction10 1 2 1 4 2 87.208
Support Satisfaction10 1 1 2 3 3 87.108
Support Improvement0 not applicable
Company Loyalty10 3 1 2 1 3 57.007
Open Source Interest10 2 1 1 1 1 1 1 2 04.105

CategoryTotalYespercent
Considering new ILS10 220.00%
Considering new Interface10 110.00%
System Installed on time?10 110.00%




2020 : gen: 7.50 company 7.70 loyalty 7.49 support 7.68

2019 : gen: 7.47 company 7.49 loyalty 7.13 support 7.61

2018 : gen: 7.46 company 7.56 loyalty 7.01 support 7.59

2017 : gen: 7.46 company 7.62 loyalty 7.30 support 7.64

2016 : gen: 7.54 company 7.62 loyalty 7.24 support 7.57

2015 : gen: 7.37 company 7.49 loyalty 7.10 support 7.50

2014 : gen: 7.22 company 7.43 loyalty 6.94 support 7.43

2013 : gen: 7.75 company 7.84 loyalty 7.73 support 7.80

2012 : gen: 7.17 company 7.67 loyalty 6.67 support 8.02

2011 : gen: 6.97 company 7.24 loyalty 6.46 support 7.24

2010 : gen: 6.65 company 6.35 loyalty 6.09 support 6.57

2009 : gen: 7.20 company 7.40 loyalty 6.93 support 7.53

2008 : gen: 7.13 company 8.25 loyalty 7.25 support 7.38

2007 : gen: 7.14 company 7.20 loyalty 7.00 support 7.10

Comments (survey2020)

This is my first time to hear about NISO Open Discovery. Will you kindly give me more information on this product? (Library type: Academic; collection size: medium; ils satisfaction: 7)

I don't make the decisions. The district buys the software and we just use it, but I like Destiny. (Library type: School; collection size: small; ils satisfaction: 9)

I don’t really have the decision making ability for open source ils and wouldn’t even know where to start if I did. (Library type: School; collection size: small; ils satisfaction: 8)

We do not use any electronic resources in our ILS which is why I marked it a 5, but wish there were an N/A response to that question. I really like using Follett Destiny but wish my Tech Dept was up to snuff in helping me resolve issues but they are not. It's felt harder to get help in pandemic times from Follett. (Library type: School; collection size: very small; ils satisfaction: 9)

As the price increases with Follett Destiny, I am more interested in looking at alternatives. However, I have not found anything out there that would function the same while not taking up too much of my time. (Library type: School; collection size: small; ils satisfaction: 8)

Our district makes decisions as to which ILS our library uses. Hopefully, this decision is made with input from the teacher librarians, but is mostly determined by the cost of the system. (Library type: School; collection size: small; ils satisfaction: 8)

Unfortunately i didn't understand most of the questions or language in this survey. (Library type: School; collection size: very small; ils satisfaction: 7)

We have no undergraduate students...need an N/A option. (Library type: Academic; collection size: very small; ils satisfaction: 6)

Destiny is a very good product, but is expensive. In a typical year, we spend the same amount or more on our Destiny subscription than on new books. Customer service and tech support is excellent. Reports are very good, and the catalog and circulation functions work well. One confusing aspect is the hierarchy of permissions for library staff in Destiny. We are a very small library staff of 3 people. We do it all and often need multiple logins to do everything. It would be beneficial to have at least one "all powerful" login. I feel they often roll out new products at a very inconvenient time - in August when school is starting for us. We are hosted, so updates happen automatically. I have had an update occur over a weekend, and when I start my lessons Monday morning, the interface is different and my written instructions are no longer correct. :-( Sometimes Destiny has rolled out new products that still have too many flaws / bugs in my opinion. Their app isn't good, and their e-reader is very clunky, especially compared to the excellent of Overdrive's apps (Libby, Sora) and other products. (Library type: School; collection size: small; ils satisfaction: 8)

We used Evergreen, an open source ILS. It was terrible. I was so happy to switch to Follett. (Library type: School; collection size: very small; ils satisfaction: 8)

Spellings need to be precise mostly, so a "did you mean...?" addition would be nice, especially in our middle school. The mobile app doesn't work, for patrons or librarians. (Library type: School; collection size: very small; ils satisfaction: 5)

[...] (Library type: Public; collection size: medium; ils satisfaction: 9)

I basically like the ease of using the system, I would, however like it to be more public library oriented as opposed to the school format. There are some features, like patron check-out history, that would be useful, and some reports that I am unable to generate as needed,. (Library type: Public; collection size: very small; ils satisfaction: 7)

This library is a public library inside a school. The library system is more for school than public. Since we are public and are part of the [...] interloan program this system makes double of the work load because it will not work with the MelCat program. It's better if we were a selfish library and kept things to just this library. I can't get a simple report for state aid that should take less than five minutes. Instead I have to go into each material type pretend I'm going to delete the material to get the count for each material which takes way longer and I can accidently delete all the material in that type. Crazy!! (Library type: Public; collection size: small; ils satisfaction: 5)

The support staff was amazing to work with and all issues were resolved quickly. (Library type: School; collection size: very small; ils satisfaction: 7)

[...] has been a long-time early adopter and found that Follett responds quickly to proposed changes and upgrades. (Library type: School; collection size: medium; ils satisfaction: 9)

ILS