Statistical Report for Carl.X
Statistics according to type and size categories
The following table presents the 2020 results according to the type and size of the library.
| 2020 Carl.X Responses by Sector |
|---|
| Carl.X | all | Academic | Public | School | Consortium |
|---|
| | small | medium | large | small | medium | large | | |
|---|
| n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg | n | avg |
|---|
| SatisfactionLevelILS | 22 | 7.05 |
0 | | 0 | | 0 | | 12 | 6.08 | 3 | | 3 | | 0 | | 3 | |
|---|
| ILSFunctionality | 21 | 6.57 |
0 | | 0 | | 0 | | 11 | 6.09 | 3 | | 3 | | 0 | | 3 | |
|---|
| PrintFunctionality | 22 | 7.18 |
0 | | 0 | | 0 | | 12 | 6.33 | 3 | | 3 | | 0 | | 3 | |
|---|
| ElectronicFunctionality | 20 | 6.50 |
0 | | 0 | | 0 | | 12 | 6.42 | 3 | | 2 | | 0 | | 2 | |
|---|
| SatisfactionCustomerSupport | 22 | 7.82 |
0 | | 0 | | 0 | | 12 | 7.17 | 3 | | 3 | | 0 | | 3 | |
|---|
| CompanyLoyalty | 21 | 7.29 |
0 | | 0 | | 0 | | 11 | 6.18 | 3 | | 3 | | 0 | | 3 | |
|---|
| 2020 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 22 |
| | 1 | 1 | | 2 | 2 | 7 | 2 | 7 | 7 | 7.05 | 7 |
|---|
| ILS Functionality | 21 |
| 1 | | | 1 | 2 | 4 | 6 | 6 | 1 | 7 | 6.57 | 7 |
|---|
| Print Functionality | 22 |
| | | 1 | | 4 | | 6 | 6 | 5 | 7 | 7.18 | 8 |
|---|
| Electronic Functionality | 20 |
| | | | 2 | 4 | 3 | 6 | 3 | 2 | 7 | 6.50 | 7 |
|---|
| Company Satisfaction | 22 |
| | | | 1 | 2 | 3 | 2 | 5 | 9 | 9 | 7.59 | 8 |
|---|
| Support Satisfaction | 22 |
| | | | 1 | 1 | 2 | 3 | 5 | 10 | 9 | 7.82 | 8 |
|---|
| Support Improvement | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Loyalty | 21 |
1 | | 1 | | 1 | | 2 | 1 | 7 | 8 | 9 | 7.29 | 8 |
|---|
| Open Source Interest | 18 |
6 | 3 | 2 | 1 | | 2 | 2 | | 1 | | 0 | 2.78 | 10 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 22 |
2 | 9.09% |
|---|
| Considering new Interface | 22 |
0 | 0.00% |
|---|
| System Installed on time? | 22 |
0 | 0.00% |
|---|
| Average Collection size: |
| 1831827 |
|---|
| Type | Count |
|---|
| Public | 19 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 3 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 5 |
|---|
| [3] 100,001-250,000 | 7 |
|---|
| [4] 250,001-1,000,000 | 3 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 1 |
|---|
| 2019 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 14 |
| | 1 | | | 2 | | 5 | 3 | 3 | 7 | 7.00 | 7 |
|---|
| ILS Functionality | 14 |
| | | 1 | | 1 | 2 | 5 | 4 | 1 | 7 | 6.86 | 7 |
|---|
| Print Functionality | 13 |
| | | | | | 1 | 3 | 5 | 4 | 8 | 7.92 | 8 |
|---|
| Electronic Functionality | 12 |
| | | 1 | 1 | 1 | 3 | 4 | 1 | 1 | 7 | 6.25 | 7 |
|---|
| Company Satisfaction | 13 |
| | 1 | | | | | 3 | 7 | 2 | 8 | 7.46 | 8 |
|---|
| Support Satisfaction | 13 |
| | 1 | | | | 1 | 3 | 6 | 2 | 8 | 7.31 | 8 |
|---|
| Support Improvement | 13 |
| | | 1 | | 2 | 2 | 2 | 4 | 2 | 8 | 6.85 | 7 |
|---|
| Company Loyalty | 14 |
| | | | 1 | 1 | 2 | | 6 | 4 | 8 | 7.50 | 8 |
|---|
| Open Source Interest | 13 |
4 | 1 | 4 | | | | | 1 | 2 | 1 | 0 | 3.15 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 14 |
1 | 7.14% |
|---|
| Considering new Interface | 14 |
3 | 21.43% |
|---|
| System Installed on time? | 14 |
12 | 85.71% |
|---|
| Average Collection size: |
| 1063885 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 6 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2018 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 16 |
| | 1 | | 1 | 2 | 6 | 1 | 3 | 2 | 6 | 6.31 | 6 |
|---|
| ILS Functionality | 16 |
| | 1 | | 3 | | 3 | 4 | 4 | 1 | 7 | 6.31 | 7 |
|---|
| Print Functionality | 16 |
1 | | 1 | | | | 4 | 4 | 2 | 4 | 6 | 6.63 | 7 |
|---|
| Electronic Functionality | 15 |
| | 3 | | 1 | 2 | 4 | 3 | 1 | 1 | 6 | 5.47 | 6 |
|---|
| Company Satisfaction | 16 |
| | 1 | | 1 | 3 | 4 | | 4 | 3 | 6 | 6.50 | 6 |
|---|
| Support Satisfaction | 16 |
| | 2 | 1 | 1 | 2 | 3 | 4 | 1 | 2 | 7 | 5.81 | 6 |
|---|
| Support Improvement | 15 |
1 | | 1 | | 2 | 6 | 2 | | 2 | 1 | 5 | 5.13 | 5 |
|---|
| Company Loyalty | 16 |
| | 1 | | 1 | 3 | 1 | 1 | 4 | 5 | 9 | 6.94 | 8 |
|---|
| Open Source Interest | 16 |
8 | 2 | | 2 | 1 | | | 1 | 1 | 1 | 0 | 2.25 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 16 |
1 | 6.25% |
|---|
| Considering new Interface | 16 |
2 | 12.50% |
|---|
| System Installed on time? | 16 |
12 | 75.00% |
|---|
| Average Collection size: |
| 1386978 |
|---|
| Type | Count |
|---|
| Public | 13 |
|---|
| Academic | 0 |
|---|
| School | 1 |
|---|
| Consortium | 2 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 5 |
|---|
| [5] 1,000,001-10,000,000 | 6 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2017 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 11 |
| | | | 2 | 1 | | 4 | 3 | 1 | 7 | 6.73 | 7 |
|---|
| ILS Functionality | 11 |
| | | | 1 | 1 | 1 | 4 | 3 | 1 | 7 | 6.91 | 7 |
|---|
| Print Functionality | 11 |
| | | | | 2 | | 2 | 6 | 1 | 8 | 7.36 | 8 |
|---|
| Electronic Functionality | 10 |
| | | 1 | | 1 | 3 | 3 | 2 | | 6 | 6.30 | 7 |
|---|
| Company Satisfaction | 11 |
| | 1 | | 1 | | 1 | 2 | 4 | 2 | 8 | 6.91 | 8 |
|---|
| Support Satisfaction | 10 |
| | | 3 | | | 1 | 3 | 2 | 1 | 3 | 6.10 | 7 |
|---|
| Support Improvement | 8 |
1 | | 1 | | 2 | | 1 | 1 | 1 | 1 | 4 | 5.00 | 6 |
|---|
| Company Loyalty | 10 |
| | 2 | | 1 | | | 1 | 3 | 3 | 8 | 6.60 | 8 |
|---|
| Open Source Interest | 11 |
5 | 1 | 3 | | | 1 | | | 1 | | 0 | 1.82 | 1 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 12 |
1 | 8.33% |
|---|
| Considering new Interface | 12 |
1 | 8.33% |
|---|
| System Installed on time? | 12 |
9 | 75.00% |
|---|
| Average Collection size: |
| 1229446 |
|---|
| Type | Count |
|---|
| Public | 11 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 4 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2016 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| | | | 1 | | | 5 | 1 | 2 | 7 | 7.22 | 7 |
|---|
| ILS Functionality | 9 |
| | | | 1 | | 3 | 4 | 1 | | 7 | 6.44 | 7 |
|---|
| Print Functionality | 8 |
| | | | | 2 | | 3 | 3 | | 7 | 6.88 | 7 |
|---|
| Electronic Functionality | 8 |
| | | 1 | | 2 | 1 | 4 | | | 7 | 5.88 | 7 |
|---|
| Company Satisfaction | 8 |
| | | | | 1 | 2 | 3 | | 2 | 7 | 7.00 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 1 | 1 | 1 | 2 | 2 | 1 | 7 | 6.75 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 2 | 1 | 2 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Company Loyalty | 8 |
| | | | | 1 | 1 | 2 | | 4 | 9 | 7.63 | 9 |
|---|
| Open Source Interest | 8 |
6 | 2 | | | | | | | | | 0 | 0.25 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
1 | 10.00% |
|---|
| Considering new Interface | 10 |
1 | 10.00% |
|---|
| System Installed on time? | 10 |
8 | 80.00% |
|---|
| Average Collection size: |
| 1102392 |
|---|
| Type | Count |
|---|
| Public | 9 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 3 |
|---|
| [3] 100,001-250,000 | 0 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 5 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2015 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 9 |
| 1 | | | 2 | 2 | | 1 | 3 | | 8 | 5.56 | 5 |
|---|
| ILS Functionality | 9 |
| | 1 | | | 3 | 1 | 3 | 1 | | 5 | 5.78 | 6 |
|---|
| Print Functionality | 9 |
| | 1 | | | 1 | 3 | 1 | 2 | 1 | 6 | 6.33 | 6 |
|---|
| Electronic Functionality | 9 |
| 1 | | 1 | 3 | | 1 | 3 | | | 4 | 4.78 | 4 |
|---|
| Company Satisfaction | 9 |
1 | | | 1 | 1 | 1 | | 1 | 4 | | 8 | 5.67 | 7 |
|---|
| Support Satisfaction | 9 |
1 | | | 1 | | 2 | | 1 | 4 | | 8 | 5.78 | 7 |
|---|
| Support Improvement | 9 |
| 1 | | | 1 | 2 | 1 | 2 | 2 | | 5 | 5.67 | 6 |
|---|
| Company Loyalty | 9 |
2 | | | | 2 | 2 | | | 1 | 2 | 0 | 4.89 | 5 |
|---|
| Open Source Interest | 9 |
6 | 1 | 2 | | | | | | | | 0 | 0.56 | 0 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 10 |
7 | 70.00% |
|---|
| Considering new Interface | 10 |
4 | 40.00% |
|---|
| System Installed on time? | 10 |
6 | 60.00% |
|---|
| Average Collection size: |
| 1424795 |
|---|
| Type | Count |
|---|
| Public | 6 |
|---|
| Academic | 1 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 2 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 2 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2014 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 6 |
| | | | 1 | | 1 | 2 | 2 | | 7 | 6.67 | 7 |
|---|
| ILS Functionality | 6 |
| | | | | 2 | 1 | 2 | 1 | | 5 | 6.33 | 7 |
|---|
| Print Functionality | 6 |
| | | | 2 | | | 2 | 1 | 1 | 4 | 6.50 | 7 |
|---|
| Electronic Functionality | 6 |
| | | | 1 | 2 | | 2 | 1 | | 5 | 6.00 | 7 |
|---|
| Company Satisfaction | 6 |
| | | | | 2 | | 2 | 1 | 1 | 5 | 6.83 | 7 |
|---|
| Support Satisfaction | 5 |
| | | | 1 | | | | 4 | | 8 | 7.20 | 8 |
|---|
| Support Improvement | 5 |
| | | | | 2 | | 1 | 1 | 1 | 5 | 6.80 | 7 |
|---|
| Company Loyalty | 6 |
| | 1 | | | | | 2 | 1 | 2 | 7 | 7.00 | 8 |
|---|
| Open Source Interest | 6 |
3 | | | | | 1 | | 2 | | | 0 | 3.17 | 5 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 6 |
3 | 50.00% |
|---|
| Considering new Interface | 6 |
0 | 0.00% |
|---|
| System Installed on time? | 6 |
5 | 83.33% |
|---|
| Average Collection size: |
| 2391334 |
|---|
| Type | Count |
|---|
| Public | 5 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 1 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 0 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2013 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 7 |
| | | | 1 | | 1 | 1 | 3 | 1 | 8 | 7.14 | 8 |
|---|
| ILS Functionality | 7 |
| | | | | 1 | 1 | 2 | 2 | 1 | 7 | 7.14 | 7 |
|---|
| Print Functionality | 6 |
| | | | | 1 | | | 4 | 1 | 8 | 7.67 | 8 |
|---|
| Electronic Functionality | 7 |
| | | | 2 | | 2 | | 2 | 1 | 4 | 6.43 | 6 |
|---|
| Company Satisfaction | 7 |
| | | | 1 | 1 | | 1 | 3 | 1 | 8 | 7.00 | 8 |
|---|
| Support Satisfaction | 7 |
| | | | | 2 | 1 | 1 | 1 | 2 | 5 | 7.00 | 7 |
|---|
| Support Improvement | 7 |
| | | | 2 | 2 | 1 | | 1 | 1 | 4 | 5.86 | 5 |
|---|
| Company Loyalty | 7 |
| | | | | 2 | | | 3 | 2 | 8 | 7.43 | 8 |
|---|
| Open Source Interest | 7 |
2 | 1 | 3 | | | 1 | | | | | 2 | 1.71 | 2 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 7 |
2 | 28.57% |
|---|
| Considering new Interface | 7 |
0 | 0.00% |
|---|
| System Installed on time? | 7 |
6 | 85.71% |
|---|
| Average Collection size: |
| 1775618 |
|---|
| Type | Count |
|---|
| Public | 7 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 0 |
|---|
| [3] 100,001-250,000 | 2 |
|---|
| [4] 250,001-1,000,000 | 0 |
|---|
| [5] 1,000,001-10,000,000 | 3 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 2012 Survey Results |
| Product: Carl.X |
Response Distribution |
Statistics |
|---|
| Category | Responses |
0 |
1 |
2 |
3 |
4 |
5 |
6 |
7 |
8 |
9 |
Mode | Mean | Median |
|---|
| ILS Satisfaction | 8 |
| | | | 3 | | 1 | 2 | 2 | | 4 | 6.00 | 7 |
|---|
| ILS Functionality | 8 |
| | | | | 2 | 3 | 2 | 1 | | 6 | 6.25 | 6 |
|---|
| Print Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Electronic Functionality | 0 |
| | | | | | | | | | 0 | 0.00 | |
|---|
| Company Satisfaction | 8 |
| | | | 2 | 2 | | 2 | 1 | 1 | 4 | 6.13 | 7 |
|---|
| Support Satisfaction | 8 |
| | | | 2 | 1 | 1 | 2 | 2 | | 4 | 6.13 | 7 |
|---|
| Support Improvement | 8 |
| | | | | 4 | | 4 | | | 5 | 6.00 | 7 |
|---|
| Company Loyalty | 8 |
| | 1 | 2 | | 1 | | 2 | 1 | 1 | 3 | 5.50 | 7 |
|---|
| Open Source Interest | 8 |
2 | 1 | 1 | 2 | | | 1 | | | 1 | 0 | 3.00 | 3 |
|---|
| Category | Total | Yes | percent |
|---|
| Considering new ILS | 8 |
1 | 12.50% |
|---|
| Considering new Interface | 8 |
2 | 25.00% |
|---|
| System Installed on time? | 8 |
7 | 87.50% |
|---|
| Average Collection size: |
| 2662290 |
|---|
| Type | Count |
|---|
| Public | 8 |
|---|
| Academic | 0 |
|---|
| School | 0 |
|---|
| Consortium | 0 |
|---|
| Special | 0 |
|---|
| Size Category | Count |
|---|
| [1] Under 10,000 | 1 |
|---|
| [2] 10,001-100,000 | 1 |
|---|
| [3] 100,001-250,000 | 1 |
|---|
| [4] 250,001-1,000,000 | 1 |
|---|
| [5] 1,000,001-10,000,000 | 4 |
|---|
| [6] over 10,000,001 | 0 |
|---|
| 5 Responses for Carl.X in 2011 |
| 2 Responses for Carl.X in 2010 |
| 1 Responses for Carl.X in 2009 |
| 3 Responses for Carl.X in 2008 |
| 2 Responses for Carl.X in 2007 |
2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82
2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31
2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81
2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10
2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75
2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78
2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20
2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00
2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13
Comments (survey2020)
Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS and in Discovery
(Library type: Public; collection size: very large; ils satisfaction: 7)
We just migrated to a new ILS in 2020 so there are some growing pains in the use of the ILS. We hope issues will be resolved and that staff will become more satisfied with the functionality of the ILS.
(Library type: Public; collection size: medium; ils satisfaction: 3)
1. Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support.
2. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS -- and *in* Discovery. Aspen Discovery allows for patron function integration with our OverDrive and Hoopla collections, as well as automated side-locading of MARC form online vendors that do not offer deeper function integrations.
(Library type: Consortium; collection size: very large; ils satisfaction: 7)