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Statistical Report for Carl.X

2021 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	13		1		1		2	1	4	1	3	7	6.38	7
ILS Functionality	13		1		1		2	2	4	1	2	7	6.15	7
Print Functionality	13			1	2		1	1	4	3	1	7	6.15	7
Electronic Functionality	12	1		1		1	4	1	3		1	5	5.17	5
Company Satisfaction	13		1		1		3			6	2	8	6.54	8
Support Satisfaction	13		1				4		2	4	2	5	6.54	7
Support Improvement	0											0	0.00
Company Loyalty	13	1		1		1	1	1	2	5	1	8	6.15	7
Open Source Interest	9	3		3	2							0	2.44	2

Category	Total	percent
Considering new ILS	13	0.00%
Considering new Interface	13	0.00%
System Installed on time?	13	0.00%

Average Collection size:		4168208

Type	Count
Public	0
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	4
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	1
[6] over 10,000,001	2

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Carl.X Responses by Sector
Carl.X	all		Academic						Public						School		Consortium
			small		medium		large		small		medium		large
	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg	n	avg
SatisfactionLevelILS	22	7.05	0		0		0		12	6.08	3		3		0		3
ILSFunctionality	21	6.57	0		0		0		11	6.09	3		3		0		3
PrintFunctionality	22	7.18	0		0		0		12	6.33	3		3		0		3
ElectronicFunctionality	20	6.50	0		0		0		12	6.42	3		2		0		2
SatisfactionCustomerSupport	22	7.82	0		0		0		12	7.17	3		3		0		3
CompanyLoyalty	21	7.29	0		0		0		11	6.18	3		3		0		3

2020 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	22			1	1		2	2	7	2	7	7	7.05	7
ILS Functionality	21		1			1	2	4	6	6	1	7	6.57	7
Print Functionality	22				1		4		6	6	5	7	7.18	8
Electronic Functionality	20					2	4	3	6	3	2	7	6.50	7
Company Satisfaction	22					1	2	3	2	5	9	9	7.59	8
Support Satisfaction	22					1	1	2	3	5	10	9	7.82	8
Support Improvement	0											0	0.00
Company Loyalty	21	1		1		1		2	1	7	8	9	7.29	8
Open Source Interest	18	6	3	2	1		2	2		1		0	2.78	10

Category	Total	Yes	percent
Considering new ILS	22	2	9.09%
Considering new Interface	22	0	0.00%
System Installed on time?	22	0	0.00%

Average Collection size:		1831827

Type	Count
Public	19
Academic	0
School	0
Consortium	3
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	5
[3] 100,001-250,000	7
[4] 250,001-1,000,000	3
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	1

2019 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	14			1			2		5	3	3	7	7.00	7
ILS Functionality	14				1		1	2	5	4	1	7	6.86	7
Print Functionality	13							1	3	5	4	8	7.92	8
Electronic Functionality	12				1	1	1	3	4	1	1	7	6.25	7
Company Satisfaction	13			1					3	7	2	8	7.46	8
Support Satisfaction	13			1				1	3	6	2	8	7.31	8
Support Improvement	13				1		2	2	2	4	2	8	6.85	7
Company Loyalty	14					1	1	2		6	4	8	7.50	8
Open Source Interest	13	4	1	4					1	2	1	0	3.15	2

Category	Total	Yes	percent
Considering new ILS	14	1	7.14%
Considering new Interface	14	3	21.43%
System Installed on time?	14	12	85.71%

Average Collection size:		1063885

Type	Count
Public	13
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	6
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2018 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	16			1		1	2	6	1	3	2	6	6.31	6
ILS Functionality	16			1		3		3	4	4	1	7	6.31	7
Print Functionality	16	1		1				4	4	2	4	6	6.63	7
Electronic Functionality	15			3		1	2	4	3	1	1	6	5.47	6
Company Satisfaction	16			1		1	3	4		4	3	6	6.50	6
Support Satisfaction	16			2	1	1	2	3	4	1	2	7	5.81	6
Support Improvement	15	1		1		2	6	2		2	1	5	5.13	5
Company Loyalty	16			1		1	3	1	1	4	5	9	6.94	8
Open Source Interest	16	8	2		2	1			1	1	1	0	2.25	1

Category	Total	Yes	percent
Considering new ILS	16	1	6.25%
Considering new Interface	16	2	12.50%
System Installed on time?	16	12	75.00%

Average Collection size:		1386978

Type	Count
Public	13
Academic	0
School	1
Consortium	2
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	2
[4] 250,001-1,000,000	5
[5] 1,000,001-10,000,000	6
[6] over 10,000,001	0

2017 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	11					2	1		4	3	1	7	6.73	7
ILS Functionality	11					1	1	1	4	3	1	7	6.91	7
Print Functionality	11						2		2	6	1	8	7.36	8
Electronic Functionality	10				1		1	3	3	2		6	6.30	7
Company Satisfaction	11			1		1		1	2	4	2	8	6.91	8
Support Satisfaction	10				3			1	3	2	1	3	6.10	7
Support Improvement	8	1		1		2		1	1	1	1	4	5.00	6
Company Loyalty	10			2		1			1	3	3	8	6.60	8
Open Source Interest	11	5	1	3			1			1		0	1.82	1

Category	Total	Yes	percent
Considering new ILS	12	1	8.33%
Considering new Interface	12	1	8.33%
System Installed on time?	12	9	75.00%

Average Collection size:		1229446

Type	Count
Public	11
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	4
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2016 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9					1			5	1	2	7	7.22	7
ILS Functionality	9					1		3	4	1		7	6.44	7
Print Functionality	8						2		3	3		7	6.88	7
Electronic Functionality	8				1		2	1	4			7	5.88	7
Company Satisfaction	8						1	2	3		2	7	7.00	7
Support Satisfaction	8					1	1	1	2	2	1	7	6.75	7
Support Improvement	8						2	1	2	1	2	5	7.00	7
Company Loyalty	8						1	1	2		4	9	7.63	9
Open Source Interest	8	6	2									0	0.25	0

Category	Total	Yes	percent
Considering new ILS	10	1	10.00%
Considering new Interface	10	1	10.00%
System Installed on time?	10	8	80.00%

Average Collection size:		1102392

Type	Count
Public	9
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	3
[3] 100,001-250,000	0
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	5
[6] over 10,000,001	0

2015 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	9		1			2	2		1	3		8	5.56	5
ILS Functionality	9			1			3	1	3	1		5	5.78	6
Print Functionality	9			1			1	3	1	2	1	6	6.33	6
Electronic Functionality	9		1		1	3		1	3			4	4.78	4
Company Satisfaction	9	1			1	1	1		1	4		8	5.67	7
Support Satisfaction	9	1			1		2		1	4		8	5.78	7
Support Improvement	9		1			1	2	1	2	2		5	5.67	6
Company Loyalty	9	2				2	2			1	2	0	4.89	5
Open Source Interest	9	6	1	2								0	0.56	0

Category	Total	Yes	percent
Considering new ILS	10	7	70.00%
Considering new Interface	10	4	40.00%
System Installed on time?	10	6	60.00%

Average Collection size:		1424795

Type	Count
Public	6
Academic	1
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	2
[3] 100,001-250,000	2
[4] 250,001-1,000,000	2
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2014 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	6					1		1	2	2		7	6.67	7
ILS Functionality	6						2	1	2	1		5	6.33	7
Print Functionality	6					2			2	1	1	4	6.50	7
Electronic Functionality	6					1	2		2	1		5	6.00	7
Company Satisfaction	6						2		2	1	1	5	6.83	7
Support Satisfaction	5					1				4		8	7.20	8
Support Improvement	5						2		1	1	1	5	6.80	7
Company Loyalty	6			1					2	1	2	7	7.00	8
Open Source Interest	6	3					1		2			0	3.17	5

Category	Total	Yes	percent
Considering new ILS	6	3	50.00%
Considering new Interface	6	0	0.00%
System Installed on time?	6	5	83.33%

Average Collection size:		2391334

Type	Count
Public	5
Academic	0
School	0
Consortium	1
Special	0

Size Category	Count
[1] Under 10,000	0
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

2013 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	7					1		1	1	3	1	8	7.14	8
ILS Functionality	7						1	1	2	2	1	7	7.14	7
Print Functionality	6						1			4	1	8	7.67	8
Electronic Functionality	7					2		2		2	1	4	6.43	6
Company Satisfaction	7					1	1		1	3	1	8	7.00	8
Support Satisfaction	7						2	1	1	1	2	5	7.00	7
Support Improvement	7					2	2	1		1	1	4	5.86	5
Company Loyalty	7						2			3	2	8	7.43	8
Open Source Interest	7	2	1	3			1					2	1.71	2

Category	Total	Yes	percent
Considering new ILS	7	2	28.57%
Considering new Interface	7	0	0.00%
System Installed on time?	7	6	85.71%

Average Collection size:		1775618

Type	Count
Public	7
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	0
[3] 100,001-250,000	2
[4] 250,001-1,000,000	0
[5] 1,000,001-10,000,000	3
[6] over 10,000,001	0

2012 Survey Results
Product: Carl.X		Response Distribution										Statistics
Category	Responses	0	1	2	3	4	5	6	7	8	9	Mode	Mean	Median
ILS Satisfaction	8					3		1	2	2		4	6.00	7
ILS Functionality	8						2	3	2	1		6	6.25	6
Print Functionality	0											0	0.00
Electronic Functionality	0											0	0.00
Company Satisfaction	8					2	2		2	1	1	4	6.13	7
Support Satisfaction	8					2	1	1	2	2		4	6.13	7
Support Improvement	8						4		4			5	6.00	7
Company Loyalty	8			1	2		1		2	1	1	3	5.50	7
Open Source Interest	8	2	1	1	2			1			1	0	3.00	3

Category	Total	Yes	percent
Considering new ILS	8	1	12.50%
Considering new Interface	8	2	25.00%
System Installed on time?	8	7	87.50%

Average Collection size:		2662290

Type	Count
Public	8
Academic	0
School	0
Consortium	0
Special	0

Size Category	Count
[1] Under 10,000	1
[2] 10,001-100,000	1
[3] 100,001-250,000	1
[4] 250,001-1,000,000	1
[5] 1,000,001-10,000,000	4
[6] over 10,000,001	0

5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2021 : gen: 6.38 company 6.54 loyalty 6.15 support 6.54

2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments (survey2020)

Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS and in Discovery (Library type: Public; collection size: very large; ils satisfaction: 7)

We just migrated to a new ILS in 2020 so there are some growing pains in the use of the ILS. We hope issues will be resolved and that staff will become more satisfied with the functionality of the ILS. (Library type: Public; collection size: medium; ils satisfaction: 3)

1. Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support. 2. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS -- and *in* Discovery. Aspen Discovery allows for patron function integration with our OverDrive and Hoopla collections, as well as automated side-locading of MARC form online vendors that do not offer deeper function integrations. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

ILS

Library Technology Guides is a service provided by Marshall Breeding, independent consultant, author, and speaker.