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Statistical Report for Carl.X


2021 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction13 1 1 2 1 4 1 3 76.387
ILS Functionality13 1 1 2 2 4 1 2 76.157
Print Functionality13 1 2 1 1 4 3 1 76.157
Electronic Functionality12 1 1 1 4 1 3 1 55.175
Company Satisfaction13 1 1 3 6 2 86.548
Support Satisfaction13 1 4 2 4 2 56.547
Support Improvement0 00.00
Company Loyalty13 1 1 1 1 1 2 5 1 86.157
Open Source Interest9 3 3 2 02.442

CategoryTotalYespercent
Considering new ILS13 00.00%
Considering new Interface13 00.00%
System Installed on time?13 00.00%

Average Collection size: 4168208

TypeCount
Public0
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0001
[6] over 10,000,0012


Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Carl.X Responses by Sector
Carl.XallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS227.05 000126.083303
ILSFunctionality216.57 000116.093303
PrintFunctionality227.18 000126.333303
ElectronicFunctionality206.50 000126.423202
SatisfactionCustomerSupport227.82 000127.173303
CompanyLoyalty217.29 000116.183303



2020 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction22 1 1 2 2 7 2 7 77.057
ILS Functionality21 1 1 2 4 6 6 1 76.577
Print Functionality22 1 4 6 6 5 77.188
Electronic Functionality20 2 4 3 6 3 2 76.507
Company Satisfaction22 1 2 3 2 5 9 97.598
Support Satisfaction22 1 1 2 3 5 10 97.828
Support Improvement0 00.00
Company Loyalty21 1 1 1 2 1 7 8 97.298
Open Source Interest18 6 3 2 1 2 2 1 02.7810

CategoryTotalYespercent
Considering new ILS22 29.09%
Considering new Interface22 00.00%
System Installed on time?22 00.00%

Average Collection size: 1831827

TypeCount
Public19
Academic0
School0
Consortium3
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0005
[3] 100,001-250,0007
[4] 250,001-1,000,0003
[5] 1,000,001-10,000,0005
[6] over 10,000,0011



2019 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction14 1 2 5 3 3 77.007
ILS Functionality14 1 1 2 5 4 1 76.867
Print Functionality13 1 3 5 4 87.928
Electronic Functionality12 1 1 1 3 4 1 1 76.257
Company Satisfaction13 1 3 7 2 87.468
Support Satisfaction13 1 1 3 6 2 87.318
Support Improvement13 1 2 2 2 4 2 86.857
Company Loyalty14 1 1 2 6 4 87.508
Open Source Interest13 4 1 4 1 2 1 03.152

CategoryTotalYespercent
Considering new ILS14 17.14%
Considering new Interface14 321.43%
System Installed on time?14 1285.71%

Average Collection size: 1063885

TypeCount
Public13
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0006
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2018 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction16 1 1 2 6 1 3 2 66.316
ILS Functionality16 1 3 3 4 4 1 76.317
Print Functionality16 1 1 4 4 2 4 66.637
Electronic Functionality15 3 1 2 4 3 1 1 65.476
Company Satisfaction16 1 1 3 4 4 3 66.506
Support Satisfaction16 2 1 1 2 3 4 1 2 75.816
Support Improvement15 1 1 2 6 2 2 1 55.135
Company Loyalty16 1 1 3 1 1 4 5 96.948
Open Source Interest16 8 2 2 1 1 1 1 02.251

CategoryTotalYespercent
Considering new ILS16 16.25%
Considering new Interface16 212.50%
System Installed on time?16 1275.00%

Average Collection size: 1386978

TypeCount
Public13
Academic0
School1
Consortium2
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0002
[4] 250,001-1,000,0005
[5] 1,000,001-10,000,0006
[6] over 10,000,0010



2017 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction11 2 1 4 3 1 76.737
ILS Functionality11 1 1 1 4 3 1 76.917
Print Functionality11 2 2 6 1 87.368
Electronic Functionality10 1 1 3 3 2 66.307
Company Satisfaction11 1 1 1 2 4 2 86.918
Support Satisfaction10 3 1 3 2 1 36.107
Support Improvement8 1 1 2 1 1 1 1 45.006
Company Loyalty10 2 1 1 3 3 86.608
Open Source Interest11 5 1 3 1 1 01.821

CategoryTotalYespercent
Considering new ILS12 18.33%
Considering new Interface12 18.33%
System Installed on time?12 975.00%

Average Collection size: 1229446

TypeCount
Public11
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0004
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2016 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 5 1 2 77.227
ILS Functionality9 1 3 4 1 76.447
Print Functionality8 2 3 3 76.887
Electronic Functionality8 1 2 1 4 75.887
Company Satisfaction8 1 2 3 2 77.007
Support Satisfaction8 1 1 1 2 2 1 76.757
Support Improvement8 2 1 2 1 2 57.007
Company Loyalty8 1 1 2 4 97.639
Open Source Interest8 6 2 00.250

CategoryTotalYespercent
Considering new ILS10 110.00%
Considering new Interface10 110.00%
System Installed on time?10 880.00%

Average Collection size: 1102392

TypeCount
Public9
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0003
[3] 100,001-250,0000
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0005
[6] over 10,000,0010



2015 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction9 1 2 2 1 3 85.565
ILS Functionality9 1 3 1 3 1 55.786
Print Functionality9 1 1 3 1 2 1 66.336
Electronic Functionality9 1 1 3 1 3 44.784
Company Satisfaction9 1 1 1 1 1 4 85.677
Support Satisfaction9 1 1 2 1 4 85.787
Support Improvement9 1 1 2 1 2 2 55.676
Company Loyalty9 2 2 2 1 2 04.895
Open Source Interest9 6 1 2 00.560

CategoryTotalYespercent
Considering new ILS10 770.00%
Considering new Interface10 440.00%
System Installed on time?10 660.00%

Average Collection size: 1424795

TypeCount
Public6
Academic1
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0002
[3] 100,001-250,0002
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2014 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction6 1 1 2 2 76.677
ILS Functionality6 2 1 2 1 56.337
Print Functionality6 2 2 1 1 46.507
Electronic Functionality6 1 2 2 1 56.007
Company Satisfaction6 2 2 1 1 56.837
Support Satisfaction5 1 4 87.208
Support Improvement5 2 1 1 1 56.807
Company Loyalty6 1 2 1 2 77.008
Open Source Interest6 3 1 2 03.175

CategoryTotalYespercent
Considering new ILS6 350.00%
Considering new Interface6 00.00%
System Installed on time?6 583.33%

Average Collection size: 2391334

TypeCount
Public5
Academic0
School0
Consortium1
Special0

Size CategoryCount
[1] Under 10,0000
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0004
[6] over 10,000,0010



2013 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 1 1 3 1 87.148
ILS Functionality7 1 1 2 2 1 77.147
Print Functionality6 1 4 1 87.678
Electronic Functionality7 2 2 2 1 46.436
Company Satisfaction7 1 1 1 3 1 87.008
Support Satisfaction7 2 1 1 1 2 57.007
Support Improvement7 2 2 1 1 1 45.865
Company Loyalty7 2 3 2 87.438
Open Source Interest7 2 1 3 1 21.712

CategoryTotalYespercent
Considering new ILS7 228.57%
Considering new Interface7 00.00%
System Installed on time?7 685.71%

Average Collection size: 1775618

TypeCount
Public7
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0000
[3] 100,001-250,0002
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0003
[6] over 10,000,0010



2012 Survey Results
Product: Carl.X Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction8 3 1 2 2 46.007
ILS Functionality8 2 3 2 1 66.256
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction8 2 2 2 1 1 46.137
Support Satisfaction8 2 1 1 2 2 46.137
Support Improvement8 4 4 56.007
Company Loyalty8 1 2 1 2 1 1 35.507
Open Source Interest8 2 1 1 2 1 1 03.003

CategoryTotalYespercent
Considering new ILS8 112.50%
Considering new Interface8 225.00%
System Installed on time?8 787.50%

Average Collection size: 2662290

TypeCount
Public8
Academic0
School0
Consortium0
Special0

Size CategoryCount
[1] Under 10,0001
[2] 10,001-100,0001
[3] 100,001-250,0001
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0004
[6] over 10,000,0010


5 Responses for Carl.X in 2011

2 Responses for Carl.X in 2010

1 Responses for Carl.X in 2009

3 Responses for Carl.X in 2008

2 Responses for Carl.X in 2007

2021 : gen: 6.38 company 6.54 loyalty 6.15 support 6.54

2020 : gen: 7.05 company 7.59 loyalty 7.29 support 7.82

2019 : gen: 7.00 company 7.46 loyalty 7.50 support 7.31

2018 : gen: 6.31 company 6.50 loyalty 6.94 support 5.81

2017 : gen: 6.73 company 6.91 loyalty 6.60 support 6.10

2016 : gen: 7.22 company 7.00 loyalty 7.63 support 6.75

2015 : gen: 5.56 company 5.67 loyalty 4.89 support 5.78

2014 : gen: 6.67 company 6.83 loyalty 7.00 support 7.20

2013 : gen: 7.14 company 7.00 loyalty 7.43 support 7.00

2012 : gen: 6.00 company 6.13 loyalty 5.50 support 6.13

Comments (survey2020)

Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS and in Discovery (Library type: Public; collection size: very large; ils satisfaction: 7)

We just migrated to a new ILS in 2020 so there are some growing pains in the use of the ILS. We hope issues will be resolved and that staff will become more satisfied with the functionality of the ILS. (Library type: Public; collection size: medium; ils satisfaction: 3)

1. Our non-Academic discovery layer, Aspen Discovery, is the best thing ever. High scores all around for the product and ByWater support. 2. "How effective is this product in managing your library's electronic resources?" N/A: we keep online resources out of the ILS -- and *in* Discovery. Aspen Discovery allows for patron function integration with our OverDrive and Hoopla collections, as well as automated side-locading of MARC form online vendors that do not offer deeper function integrations. (Library type: Consortium; collection size: very large; ils satisfaction: 7)

ILS