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Statistical Report for Atriuum

Statistics according to type and size categories

The following table presents the 2020 results according to the type and size of the library.

2020 Atriuum Responses by Sector
AtriuumallAcademicPublicSchoolConsortium
smallmediumlargesmallmediumlarge
navgnavgnavgnavgnavgnavgnavgnavgnavg
SatisfactionLevelILS978.12 200828.121040
ILSFunctionality957.97 200808.001040
PrintFunctionality947.98 200798.041040
ElectronicFunctionality896.89 200766.971040
SatisfactionCustomerSupport978.38 200828.301040
CompanyLoyalty958.08 200808.141040



2020 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction97 1 2 3 18 27 46 98.128
ILS Functionality95 2 1 9 14 27 42 97.978
Print Functionality94 1 4 7 14 26 42 97.988
Electronic Functionality89 7 1 10 8 20 15 28 96.897
Company Satisfaction96 1 3 3 10 22 57 98.289
Support Satisfaction97 1 4 2 8 16 66 98.389
Support Improvement0 00.00
Company Loyalty95 1 1 1 1 9 11 13 58 98.089
Open Source Interest85 26 3 5 8 8 10 12 3 4 3 03.543

CategoryTotalYespercent
Considering new ILS97 88.25%
Considering new Interface97 00.00%
System Installed on time?97 00.00%

Average Collection size: 32151

TypeCount
Public83
Academic2
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00078
[3] 100,001-250,0003
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2019 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction78 1 1 3 4 10 25 34 97.948
ILS Functionality78 1 3 3 3 11 24 33 97.868
Print Functionality74 1 1 3 2 8 23 36 98.078
Electronic Functionality70 7 3 4 7 14 16 19 96.548
Company Satisfaction76 1 1 1 3 2 7 19 42 98.099
Support Satisfaction75 2 3 2 1 4 16 47 98.179
Support Improvement74 1 3 4 17 1 4 13 31 97.158
Company Loyalty76 2 1 4 2 5 8 8 46 97.799
Open Source Interest77 33 8 9 2 9 4 4 2 1 5 02.321

CategoryTotalYespercent
Considering new ILS79 45.06%
Considering new Interface79 33.80%
System Installed on time?79 7696.20%

Average Collection size: 52122

TypeCount
Public66
Academic3
School4
Consortium0
Special0

Size CategoryCount
[1] Under 10,00012
[2] 10,001-100,00058
[3] 100,001-250,0007
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2018 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 1 2 5 7 12 28 46 97.908
ILS Functionality101 1 1 2 6 7 18 25 41 97.718
Print Functionality101 1 1 1 1 8 11 32 46 97.978
Electronic Functionality91 4 2 1 3 6 8 6 13 20 28 96.778
Company Satisfaction100 1 2 2 2 4 12 22 55 98.049
Support Satisfaction98 2 1 6 1 9 22 57 98.099
Support Improvement97 1 8 27 4 9 11 37 96.987
Company Loyalty99 2 1 4 1 3 3 3 13 17 52 97.609
Open Source Interest99 40 9 11 4 9 15 4 3 4 02.372

CategoryTotalYespercent
Considering new ILS101 65.94%
Considering new Interface101 10.99%
System Installed on time?101 9897.03%

Average Collection size: 40719

TypeCount
Public86
Academic1
School6
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00079
[3] 100,001-250,0007
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2017 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction115 2 2 2 2 4 11 40 52 97.978
ILS Functionality115 1 3 2 1 5 12 48 43 87.908
Print Functionality114 2 1 1 2 2 3 9 40 54 97.988
Electronic Functionality106 6 1 2 2 6 6 6 20 26 31 96.878
Company Satisfaction115 2 2 3 2 13 33 60 98.089
Support Satisfaction114 1 2 2 2 2 6 31 68 98.259
Support Improvement104 3 8 15 6 12 14 46 97.338
Company Loyalty112 6 1 2 4 1 14 25 59 97.739
Open Source Interest112 54 9 6 7 15 6 5 7 2 1 02.111

CategoryTotalYespercent
Considering new ILS115 43.48%
Considering new Interface115 21.74%
System Installed on time?115 11297.39%

Average Collection size: 41608

TypeCount
Public95
Academic1
School11
Consortium0
Special0

Size CategoryCount
[1] Under 10,00015
[2] 10,001-100,00089
[3] 100,001-250,0006
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2016 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction101 2 3 2 3 16 32 43 97.918
ILS Functionality101 2 1 2 1 4 20 36 35 87.798
Print Functionality97 3 2 2 5 6 36 43 97.988
Electronic Functionality97 5 2 1 3 5 10 9 8 22 32 96.778
Company Satisfaction100 1 1 2 1 2 6 10 28 49 97.948
Support Satisfaction99 1 2 4 4 10 26 52 98.089
Support Improvement99 2 1 6 18 11 7 21 33 97.068
Company Loyalty98 1 1 1 1 1 6 5 9 22 51 97.849
Open Source Interest99 46 9 7 6 10 9 5 3 1 3 02.141

CategoryTotalYespercent
Considering new ILS102 87.84%
Considering new Interface102 21.96%
System Installed on time?102 9593.14%

Average Collection size: 35661

TypeCount
Public89
Academic0
School7
Consortium0
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,00083
[3] 100,001-250,0004
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2015 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction133 1 2 1 4 2 9 22 39 53 97.748
ILS Functionality133 2 6 1 4 12 22 40 46 97.568
Print Functionality130 1 1 3 3 6 5 19 32 60 97.788
Electronic Functionality117 3 1 2 5 4 8 10 21 31 32 97.008
Company Satisfaction131 1 2 1 1 5 10 12 27 72 97.989
Support Satisfaction131 1 2 3 2 6 11 28 78 98.159
Support Improvement127 1 1 2 8 24 5 8 23 55 97.288
Company Loyalty130 5 3 2 2 3 5 8 13 28 61 97.408
Open Source Interest130 56 16 15 5 19 11 2 3 2 1 01.921

CategoryTotalYespercent
Considering new ILS138 85.80%
Considering new Interface138 42.90%
System Installed on time?138 12792.03%

Average Collection size: 14631666

TypeCount
Public121
Academic0
School12
Consortium1
Special0

Size CategoryCount
[1] Under 10,00013
[2] 10,001-100,000116
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0011



2014 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction218 1 1 5 9 39 64 99 98.068
ILS Functionality218 1 4 21 38 70 84 97.948
Print Functionality218 1 1 1 7 10 31 65 102 98.078
Electronic Functionality208 9 2 4 5 22 17 28 48 73 97.148
Company Satisfaction216 1 1 1 1 2 11 22 67 110 98.179
Support Satisfaction218 1 1 2 4 10 25 47 128 98.219
Support Improvement207 1 1 1 6 31 21 28 33 85 97.418
Company Loyalty213 4 1 2 1 4 10 17 18 41 115 97.829
Open Source Interest211 92 18 24 10 27 26 4 3 2 5 02.091

CategoryTotalYespercent
Considering new ILS223 31.35%
Considering new Interface223 31.35%
System Installed on time?223 21495.96%

Average Collection size: 31803

TypeCount
Public185
Academic1
School35
Consortium0
Special0

Size CategoryCount
[1] Under 10,00038
[2] 10,001-100,000170
[3] 100,001-250,0003
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2013 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction221 1 1 1 1 1 5 10 31 66 104 98.048
ILS Functionality221 1 2 2 1 3 10 33 73 96 98.008
Print Functionality221 1 1 1 6 12 24 69 107 98.128
Electronic Functionality214 5 4 2 4 19 20 32 52 76 97.338
Company Satisfaction220 1 1 1 1 8 2 20 62 124 98.249
Support Satisfaction218 1 1 1 2 1 6 4 21 46 135 98.249
Support Improvement212 1 1 6 31 10 12 46 105 97.728
Company Loyalty217 3 1 3 9 12 17 45 127 98.089
Open Source Interest210 102 20 12 8 18 34 8 3 1 4 02.011

CategoryTotalYespercent
Considering new ILS229 31.31%
Considering new Interface229 20.87%
System Installed on time?229 21393.01%

Average Collection size: 43562

TypeCount
Public174
Academic2
School53
Consortium0
Special0

Size CategoryCount
[1] Under 10,00030
[2] 10,001-100,000169
[3] 100,001-250,0004
[4] 250,001-1,000,0002
[5] 1,000,001-10,000,0001
[6] over 10,000,0010



2012 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction132 1 1 4 2 11 24 41 48 97.758
ILS Functionality132 1 1 3 7 11 20 56 33 87.588
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction132 1 1 3 11 13 47 56 98.008
Support Satisfaction133 1 3 1 3 9 12 31 73 98.069
Support Improvement129 1 1 4 28 10 9 24 52 97.328
Company Loyalty133 3 3 2 10 8 17 26 64 97.638
Open Source Interest131 50 14 15 10 8 14 8 5 3 4 02.442

CategoryTotalYespercent
Considering new ILS136 53.68%
Considering new Interface136 10.74%
System Installed on time?136 13095.59%

Average Collection size: 38878

TypeCount
Public128
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,00010
[2] 10,001-100,000121
[3] 100,001-250,0004
[4] 250,001-1,000,0001
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2011 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction32 1 3 1 8 8 11 97.638
ILS Functionality32 2 2 2 8 12 6 87.388
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction32 2 1 3 3 12 11 87.728
Support Satisfaction30 2 3 1 2 9 13 97.738
Support Improvement31 2 8 2 5 7 7 56.907
Company Loyalty31 1 5 2 5 8 10 97.428
Open Source Interest32 9 7 2 2 5 3 1 2 1 02.632

CategoryTotalYespercent
Considering new ILS32 00.00%
Considering new Interface32 00.00%
System Installed on time?32 3093.75%

Average Collection size: 49962

TypeCount
Public28
Academic1
School1
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00025
[3] 100,001-250,0005
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2010 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction23 1 1 1 2 5 9 4 87.098
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction23 1 1 1 5 8 7 87.438
Support Satisfaction23 1 1 1 4 7 9 97.618
Support Improvement21 1 8 1 1 5 5 56.577
Company Loyalty23 1 2 1 2 10 7 87.358
Open Source Interest22 10 4 4 1 2 1 01.681

CategoryTotalYespercent
Considering new ILS24 14.17%
Considering new Interface24 00.00%
System Installed on time?24 2395.83%

Average Collection size: 26832

TypeCount
Public20
Academic1
School3
Consortium0
Special0

Size CategoryCount
[1] Under 10,0002
[2] 10,001-100,00021
[3] 100,001-250,0000
[4] 250,001-1,000,0000
[5] 1,000,001-10,000,0000
[6] over 10,000,0010



2009 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction55 1 1 3 4 13 14 19 97.538
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction55 1 2 1 3 2 9 16 21 97.568
Support Satisfaction55 1 1 1 1 1 1 4 5 18 22 97.568
Support Improvement53 1 1 1 1 14 3 7 13 12 56.747
Company Loyalty54 3 1 2 1 1 1 3 10 10 22 97.098
Open Source Interest53 15 7 4 5 3 10 2 2 2 3 03.043

CategoryTotalYespercent
Considering new ILS56 610.71%
Considering new Interface56 23.57%
System Installed on time?56 4885.71%





2008 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction7 1 2 1 3 97.148
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction7 1 1 2 3 97.578
Support Satisfaction6 1 1 2 2 87.508
Support Improvement0 not applicable
Company Loyalty7 1 1 2 1 2 76.867
Open Source Interest6 3 2 1 12.172

CategoryTotalYespercent
Considering new ILS7 114.29%
Considering new Interface7 00.00%
System Installed on time?7 571.43%





2007 Survey Results
Product: Atriuum Response Distribution Statistics
CategoryResponses 0 1 2 3 4 5 6 7 8 9 ModeMeanMedian
ILS Satisfaction5 1 1 2 1 86.408
ILS Functionality0 00.00
Print Functionality0 00.00
Electronic Functionality0 00.00
Company Satisfaction6 1 1 2 2 76.177
Support Satisfaction6 1 1 2 1 1 65.836
Support Improvement0 not applicable
Company Loyalty6 1 1 1 2 1 85.838
Open Source Interest6 2 3 1 11.501

CategoryTotalYespercent
Considering new ILS6 00.00%
Considering new Interface6 00.00%
System Installed on time?6 116.67%




2020 : gen: 8.12 company 8.28 loyalty 8.08 support 8.38

2019 : gen: 7.94 company 8.09 loyalty 7.79 support 8.17

2018 : gen: 7.90 company 8.04 loyalty 7.60 support 8.09

2017 : gen: 7.97 company 8.08 loyalty 7.73 support 8.25

2016 : gen: 7.91 company 7.94 loyalty 7.84 support 8.08

2015 : gen: 7.74 company 7.98 loyalty 7.40 support 8.15

2014 : gen: 8.06 company 8.17 loyalty 7.82 support 8.21

2013 : gen: 8.04 company 8.24 loyalty 8.08 support 8.24

2012 : gen: 7.75 company 8.00 loyalty 7.63 support 8.06

2011 : gen: 7.63 company 7.72 loyalty 7.42 support 7.73

2010 : gen: 7.09 company 7.43 loyalty 7.35 support 7.61

2009 : gen: 7.53 company 7.56 loyalty 7.09 support 7.56

2008 : gen: 7.14 company 7.57 loyalty 6.86 support 7.50

2007 : gen: 6.40 company 6.17 loyalty 5.83 support 5.83

Comments (survey2020)

We are still very much in the process of integrating two libraries together. Inventory needs to be done and a few thousand books need cataloging. So the figure is a best guess. (Library type: School; collection size: small; ils satisfaction: 9)

I would have to know the advantages over what we currently have. (Library type: Public; collection size: small; ils satisfaction: 8)

We don't use our circulation program to manage our e-books/e-audio-- that is done separately through the state consortium. (Library type: Public; collection size: small; ils satisfaction: 7)

[...] provides support for Evergreen; however, migration would be problematic. We have attached all patron records to the patron profile as media attachments in Atriuum. It would be difficult to manually download each file for retention. (Library type: Public; collection size: small; ils satisfaction: 8)

[...] (Library type: Public; collection size: small; ils satisfaction: 8)

We would consider Open Source only if the cost was not a factor. When we explored a new ILS, Open Source had to be eliminated from our choices due to the high cost. (Library type: Public; collection size: small; ils satisfaction: 7)

[...] (Library type: Public; collection size: small; ils satisfaction: 8)

Atriuum is easy to use. The ease of building reports and retrieving the data needed for circulation and state reports was a quick sale for us. If we don't see a report available for our needs, we can call customer support and they will have the tech department create what we need at no additional charge! I would recommend Atriuum for the reports options alone. However, the systems' other offerings are great too! (Library type: Public; collection size: small; ils satisfaction: 9)

[...] (Library type: Public; collection size: medium; ils satisfaction: 8)

We are very pleased with the support that Atriuum provides. (Library type: Public; collection size: medium; ils satisfaction: 8)

Books Systems has great customer service and is always open to working with our library on suggestions we may have to customize their system to fit our needs. (Library type: Public; collection size: small; ils satisfaction: 9)

ILS